Urban renewal manager jobs near me - 65 jobs

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Manager, Renewals - AMER at GitLab, you'll lead a high-performing team responsible for driving customer retention and revenue growth across strategic market segments. You'll coach and develop your team to master our forecasting methodology, execute disciplined renewal processes, and deliver predictable business outcomes. Your focus will be on building a culture of accountability, mentoring individual contributors to excel, and partnering closely with sales, customer success, and leadership to ensure seamless renewals that keep our customers thriving on the GitLab platform. This is a unique opportunity to shape how we approach renewals at scale while developing strong leaders within your organization. Some examples of our projects: Refining renewal forecasting processes to achieve greater accuracy and provide the business with predictable visibility into quarterly and annual revenue Building automated workflows and touchpoints in Salesforce that enable your team to manage large portfolios efficiently while maintaining personalized customer engagement What you'll do Lead and develop a team of five Renewal Managers focused on AMER (Americas region) accounts, providing coaching and accountability to elevate team performance and drive continuous improvement. Establish and maintain a strong team culture by fostering collaboration, setting a high bar for excellence, and creating an environment where team members feel supported and empowered to grow. Drive forecasting accuracy and business visibility by ensuring your team understands renewal methodologies and delivers predictable month-over-month and quarter-over-quarter forecasts within a 5% accuracy range. Partner closely with cross-functional leaders including Sales AVPs, Regional Directors, Customer Success Managers, and Renewals Operations to align on strategy, identify renewal risks, and execute mitigation plans for at-risk accounts. Guide your team in leveraging data and tools such as Salesforce and Gainsight to monitor customer health, adoption trends, and revenue impact, enabling data-driven decision-making and strategic account interventions. Lead your team's engagement in forecasting calls, account reviews, and best practice sessions to share learnings, celebrate wins, and collectively drive renewal KPIs including 70%+ retention rates and strong on-time renewal performance. Develop product knowledge and business acumen within your team, ensuring they understand GitLab's value proposition, competitive positioning, and how to navigate customer escalations and complex negotiations with confidence. Model a customer-centric mindset and empathetic approach, demonstrating how to balance business metrics with genuine concern for customer success and long-term relationship building. Leverage tools daily (such as Gainsight, Gong, and Claude) to generate insights and create compelling reports and presentations that tell the story of your team's performance and inform strategic decisions. What you'll bring Proven leadership experience managing and developing high-performing teams with strong coaching and mentoring abilities. Deep understanding of renewal forecasting methodologies and ability to translate customer health metrics into accurate business forecasting. Experience partnering strategically with sales leadership on renewal strategy, forecast planning, and customer retention initiatives. Proficiency with Salesforce, including ability to build reports and create analytics-driven presentations. Familiarity with customer success platforms (e.g., Gainsight) and call intelligence tools (e.g., Gong). Strong business acumen and ability to navigate complex customer conversations, escalations, and negotiations while maintaining relationships. Foundational knowledge of GitLab's product, value proposition, and DevSecOps approach. Exceptional communication and presentation skills to articulate strategy and insights to cross-functional partners. Customer-centric mindset with empathy and commitment to delivering excellent experiences while achieving business metrics. Background in renewals, customer success, or sales operations preferred; candidates with transferable leadership experience in revenue operations are welcome. About the team We are dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook. The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range$119,000-$200,000 USDHow GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

One Identity is a leader in the Identity and Access Management market. We enable our global enterprise customers to achieve their mission and deliver on their promises securely and efficiently. That's why we offer a comprehensive family of identity and access management (IAM) solutions designed to solve today's challenges and address tomorrow's as they arise. We help our customers get identity and access management right. The Marketing Operations Manager is responsible for building, optimizing, and scaling the systems, processes, and analytics that power marketing performance. This role ensures marketing teams have the tools, data, and insights needed to execute efficiently, measure impact, and drive predictable pipeline and revenue growth. This position partners closely with Marketing, Sales Operations, Revenue Operations, Finance, and IT to align technology, data, and workflows across the go-to-market organization. Columbus Ohio, or 100% Remote Responsibilities -Marketing Technology & Systems · Own and administer the marketing technology stack (e.g., marketing automation, CRM integrations, ABM platforms, analytics tools). · Evaluate, implement, and optimize marketing tools to support campaign execution, lead management, and reporting. · Manage system integrations and data flows between marketing, sales, and finance platforms. · Ensure platform governance, documentation, and best practices are followed. -Campaign & Process Optimization · Design and maintain scalable marketing processes for campaign execution, lead routing, scoring, and lifecycle management. · Partner with demand generation and field marketing teams to operationalize campaigns and programs. · Identify bottlenecks and inefficiencies and implement process improvements. · Build workflows and automation to improve speed, accuracy, and consistency. -Data, Reporting & Analytics · Define and maintain marketing KPIs, dashboards, and reporting frameworks. · Track performance across the funnel (MQL, SQL, pipeline, revenue attribution). · Provide actionable insights to marketing leadership to support planning and optimization. · Ensure data quality, hygiene, and compliance across systems. -Lead Management & Revenue Alignment · Own lead lifecycle definitions, scoring models, and handoff processes between marketing and sales. · Partner with Sales Operations/RevOps to align on pipeline metrics and attribution models. · Monitor SLA adherence and continuously improve lead conversion and velocity. -Budget & Planning Support · Support marketing budget planning, forecasting, and spend tracking. · Measure ROI across programs, channels, and campaigns. · Assist leadership with quarterly and annual planning through data-driven insights. Qualifications -5+ years of experience in marketing operations, revenue operations, or marketing analytics. -Hands-on experience with marketing automation platforms (e.g., Marketo, HubSpot, Pardot) and CRM systems (e.g., Salesforce). -Strong understanding of B2B marketing funnels, attribution, and pipeline metrics. -Experience managing marketing technology stacks and integrations. -Advanced skills in reporting, dashboards, and data analysis. -Strong project management and cross-functional collaboration skills. Preferred Qualifications -Experience in enterprise or SaaS environments. -Familiarity with ABM platforms, intent data, and analytics tools. -Experience partnering closely with Sales Ops or Revenue Ops. -Knowledge of privacy, data governance, and compliance best practices. Key Competencies -Process-oriented and detail-driven -Analytical mindset with business acumen -Strong communicator and cross-functional collaborator -Comfortable operating in fast-paced, evolving environments -Ability to translate data into strategic insights Company Description One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers. When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment. Why work with us? -Life at One Identity means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members' health and wellness is our priority as well as rewarding them for their hard work. One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages. Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending ************* *******************

**About us** Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need new talent to pursue commercial opportunities, fueled by world-class insight and expertise. We're always striving for more innovative digital solutions, sustainable outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world's leading energy company! **Job Brief:** The Director, Gasoline, Renewables & DEF (Grade - G) directs TA's gasoline, renewable fuels, and DEF supply and logistics teams to supply Retail and Wholesale business units by procuring bulk supply of gasoline, biodiesel, and DEF. The candidate needs a deep understanding of unbranded diesel, renewable fuels, and branded / unbranded gasoline, and DEF supply mechanisms. Pertaining to renewable fuels, this includes in-depth knowledge of federal, state, and local policies, such as the Renewable Fuel Standard (RFS2), Low Carbon Fuel Standard (LCFS), Clean Fuels Program (CFP), and Clean Fuel Standard (CFS). The role will focus on contributing through market intelligence and negotiating skills, which is necessary in a highly competitive environment. They will provide strategy for streamlining contracts and negotiating for TA on gasoline, renewable fuels, and DEF with various partners including refiners, producers, suppliers, and carriers. Another key responsibility is business development and evaluation of potential projects. Examples include moving deeper into the value chain through trading and pipeline, terminal, ship, and rail shipments, as well as owning or leasing trucks or other logistical options. **Duties and Responsibilities:** - Directs commercial development, deal structuring, and execution in support of TA's Fuel Supply and Logistics operations. - Develop and maintain strong relationships with vendor partners to help implement and complete strategy and vision which meet and exceed company and fuel team goals and expectations. - Provide strategy on negotiating supply contracts based on market fundamentals, policy, etc. to improve purchase performance. - Provide guidance on branded and unbranded gasoline supply offers on a site-by-site basis as existing contracts come to expiration with the goal of improving volume and margin at each location. - Direct team that manages branded programs at existing branded sites. This includes marketing, loyalty, mystery shops, rebates, etc. - Direct team that manages supply and distribution for the entire network. - Determine strategy for further deployment of biodiesel blenders, renewable diesel, etc. based on federal and state policy. Direct renewable fuels team that drives strategy to significantly lower cost of goods sold. - Leads all aspects of bulk DEF purchasing (supply, pricing, logistics, strategy, etc.). - Direct a team (8+) that is direct responsibility for handling all aspects of gasoline and renewable fuels supply and logistics. - Direct and support special projects within the fuel team. - Supports Fuel Supply goals, critical tasks, and key performance measures. **Qualifications** - Bachelor's degree or equivalent work experience preferred. Advanced education a plus. - 7+ years of supply, trading, logistics, and pricing experience specific to the oil & energy industry preferred. - Experience working and leading cross-functionally in a high growth business environment. - Demonstrated history of market intelligence and negotiating skills. - Strong analytical skills or the ability to employ data to make recommendations and decisions. **Working Conditions / Physical Requirements** Requires extensive sitting, viewing and using computer equipment, keyboarding, listening and speaking with telephone equipment, walking and occasionally lifting 10 to 40 lbs. Field travel required via automobile and/or airplane. While not traveling, position has no exposure to adverse working conditions. **Disclaimer** This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason. **Why join bp:** At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others! **Travel Requirement** Up to 10% travel should be expected with this role **Relocation Assistance:** Relocation may be negotiable for this role **Remote Type:** This position is a hybrid of office/remote working **Skills:** Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Business Development, Continuous Learning, Customer promise execution, Customer service delivery excellence, Deal modelling and valuation, Developing and implementing strategy, Influencing, Internal alignment, Listening, Loyalty Management, Marketing strategy and programmes, Negotiating value, Negotiation planning and preparation, Partner relationship management, Presenting, Sentiment and Trends, Thought Leadership, Trade discipline and compliance, Trading Fundamentals, Trading knowledge, Writing skills **Legal Disclaimer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Who We're Looking for ParentSquare is seeking a highly organized and customer-focused Renewals Manager to lead our customer renewals and contract management function. This individual will be responsible for overseeing the full lifecycle of customer renewals, building scalable processes, and managing a team to drive timely, accurate, and seamless renewals. The Renewals Manager will also serve as a trusted partner to both customers and internal teams, ensuring long-term customer retention and operational excellence. The ideal candidate is a strong people leader, proactive in optimizing workflows, and experienced in renewals, pricing, and cross-functional collaboration in a fast-paced environment. This role will include: Lead the renewals function: Manage and mentor a team responsible for executing customer renewals and contract management. Oversee the full renewal lifecycle from initial outreach to final contract execution, ensuring accuracy, efficiency, and a high-quality customer experience. Serve as an escalation point for complex renewal and contract issues, providing solutions and guidance to both customers and internal stakeholders. Develop and refine renewal strategies to improve retention rates, accelerate renewal cycles, and minimize churn. Manage and optimize renewal pricing by applying pricing programs, consortium agreements, and other negotiated terms. Oversee vendor forms, registrations, and compliance processes, ensuring contracts are complete, accurate, and executed in a timely manner. Build cross-functional alignment with Sales, Customer Success, Legal, Finance, and Security to resolve escalations, streamline processes, and ensure accurate documentation. Implement operational improvements: design playbooks, track KPIs, and drive automation to scale the renewals process. Report on key renewal metrics (retention rates, renewal timelines, revenue impact) and provide insights to leadership for continuous improvement. Our ideal candidate will have the following: 5-7 years of experience in renewals, account management, contracts, or related functions, with at least 2 years in a people management role. Strong background in account management and customer retention, with proven ability to lead teams and drive outcomes. Demonstrated experience managing the contract lifecycle, pricing strategies, and customer renewal processes. Excellent leadership, communication, and relationship-building skills, with the ability to influence stakeholders and collaborate cross-functionally. High attention to detail and organizational skills, with a proven ability to manage competing priorities in a deadline-driven environment. Experience working with CRM and ERP systems (HubSpot, NetSuite, Maxio) and comfort with data-driven decision making. Strong business judgment and problem-solving skills, with the ability to balance customer satisfaction and company objectives. The perks of working for us are great! You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide Employer-paid health insurance (including dependent coverage) Employer-match 401K retirement savings program from day 1 of employment Stock options Paid Family Leave Health + wellness reimbursements Generous PTO 15 paid holidays, including your birthday! As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive. We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The salary range for this role will be paid at $120,000 to $150,000 annually, DOE.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Position Overview The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base. Key Responsibilities Own and execute the renewals strategy, ensuring high on-time renewal and retention rates. Manage, coach, and develop a high-performing team of renewal professionals. Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences. Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability. Forecast renewal revenue accurately and report retention metrics to senior leadership. Analyze churn and retention data to identify trends, root causes, and process improvement opportunities. Lead contract negotiation and pricing discussions to optimize renewal outcomes. Drive automation and process efficiency, working with RevOps and Systems to optimize CRM and CPQ tools. Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies. Key Competencies 1. Commercial Acumen Strong understanding of SaaS revenue mechanics - ARR, churn, gross and net retention, and expansion. Balances customer value with business outcomes. Anticipates renewal risks and acts proactively. Uses financial and operational data to inform decisions. Understands pricing, contract structure, and revenue impact. Demonstrates strong negotiation and business judgment. 2. Leadership & Team Development Builds, coaches, and leads a high-performing renewals team. Sets clear KPIs and performance expectations. Provides coaching and development opportunities. Fosters a culture of accountability and collaboration. Leads with empathy and resilience through change. 3. Operational Excellence Designs and manages scalable, efficient, and predictable renewal processes. Implements consistent renewal workflows and automation. Drives forecasting accuracy and process discipline. Partners with RevOps to optimize systems and tools. Continuously improves renewal processes to support scale. 4. Customer Centricity Aligns renewal success with customer value and satisfaction. Partners with CS to ensure adoption and value realization. Builds trusted relationships to support long-term retention. Handles escalations with a solution-oriented mindset. Uses customer feedback to influence product and pricing. 5. Collaboration & Influence Works cross-functionally to align strategy, process, and outcomes. Partners with Sales, Finance, and Legal on renewals. Communicates clearly and persuasively across teams. Influences through insight and data, not authority. Builds trust and alignment with internal stakeholders. Qualifications 7-10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams. Proven track record of achieving or exceeding renewal and retention targets. Experience scaling a renewals function in a high-growth SaaS environment. Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools. Excellent analytical, communication, and stakeholder management skills. Bachelor's degree required; MBA or equivalent preferred. Performance Metrics Gross Revenue Retention (GRR) Net Revenue Retention (NRR) On-Time Renewal Rate Upsell / Cross-Sell Contribution Forecast Accuracy Team Engagement & Productivity The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$200,000-$240,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!

About the Role The Renewals Manager owns and drives the end-to-end renewal motion for a defined book of business, ensuring strong customer retention, predictable revenue outcomes, and long-term account value. This role partners closely with Customer Success, Account Management, and Sales to proactively manage renewal risk, negotiate commercial terms, and deliver value-aligned renewal outcomes that support Abnormal's growth goals. As a more senior individual contributor, the Renewals Manager is expected to independently manage renewal strategy for their accounts, identify and mitigate risk early, and influence renewal outcomes through strong commercial judgment and customer advocacy. In addition to securing renewals, this role plays a meaningful part in expansion motions such as licensing true-ups and value-based upsells. This position is ideal for candidates with proven renewal ownership who can balance customer empathy with commercial rigor in a fast-paced SaaS environment. Who you are A confident, accountable owner of renewal outcomes who thrives with autonomy Commercially minded, with the ability to negotiate effectively and influence decision-makers Proactive in identifying renewal risk and developing mitigation strategies Comfortable managing competing priorities across a complex book of business Clear, direct communicator with strong executive presence Data-driven and thoughtful in forecasting, planning, and prioritization Collaborative partner who builds trust across Customer Success, Sales, and cross-functional teams What you will do Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal's business objectives Partner closely with Customer Success and Account Management to maintain strong customer health and retention Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes Manage renewal timelines, pricing conversations, and execution with minimal oversight Identify and execute expansion opportunities, including licensing true-ups and value-based upsells Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy Leverage customer insights to guide value-based conversations and renewal positioning Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences Must Haves 2-4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role Proven ownership of contract renewals, including negotiation and close Strong understanding of customer lifecycle management and renewal risk indicators Experience negotiating pricing, terms, and objections with customer stakeholders Ability to assess customer health and translate insights into renewal strategy Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred Strong analytical skills to support forecasting, reporting, and renewal planning Familiarity with Abnormal's products and services, or the ability to ramp quickly #LI-TC1 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. Role Summary: Ideally based in Seattle or Chicago LogicGate is seeking a detail-oriented and innovative Senior Marketing Operations & Analytics Manager who excels at transforming, optimizing, and scaling high-performing marketing and sales development efforts. You will champion data-driven decisions, operational excellence, and collaborative execution in a dynamic SaaS environment. Leveraging AI-driven solutions and emerging technologies, you will drive efficiency and continuous improvement, strengthen our go-to-market foundation, and ensure marketing programs convert into predictable pipeline generation. This high-visibility, high-impact role sits at the intersection of strategy, systems, data, and execution. Your impact will be shaped by your ability to operationalize cutting-edge account-based experience (ABX) approaches-leveraging ABX platforms and advanced AI workflows-to accelerate pipeline and revenue growth. You will work hand in glove with the Marketing and Demand Generation teams to build the processes and technology stack that support company-wide priorities, focusing on scalable systems, segmentation and audience management, analytics and reporting, and innovative practices that fuel sustainable success. Duties & Responsibilities: Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and Sales leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth. Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms, analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making. Full-Funnel Analytics & Campaign Attribution: Develop and maintain reporting, dashboards, and KPI inspection cadences (including weekly/monthly pipeline meetings), utilizing AI-driven analytics to measure, predict, and improve funnel and campaign performance-especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation. Drive quarterly/annual planning inputs, pipeline modeling, and KPI frameworks. Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion. Process Improvement: Identify bottlenecks in workflows and propose innovative, scalable solutions to drive continuous improvement and operational excellence. Champion Data Quality, Governance, and Scalable Systems: Design workflows and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach. Strengthen Cross-Functional and AI-Enabled Alignment: Partner with RevOps and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability. Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand. Qualifications: 5-7+ years' experience in Marketing Operations or similar capacity at a fast-growing company (at a B2B SaaS company, preferably). B. A. or B.S. required, MBA or another advanced degree a plus. Deep knowledge and hands-on experience with email marketing - Marketo and/or Pardot certification highly preferred. Hands-on experience with marketing automation (e.g. Pardot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), ABX (e.g. 6Sense) platforms, and other AI-driven tools for campaign, analytics, and process optimization. Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success. A successful track record of managing multiple simultaneous projects, balancing competing priorities, and delivering projects on time. Excellent written communication and copywriting skills, with strong attention to detail. A natural project manager who takes initiative and is not afraid to ask clarifying questions. Superior interpersonal, team building and persuasion skills to collaborate and drive projects with global teams, and-in an ideal candidate-a sense of humor. Growth mindset with inherent curiosity and personal drive; ability to deal with ambiguity and operate independently. Natural inclination for analytical rigor-translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies and continuous improvement or marketing, ABX, and demand generation outcomes. Possesses a passion for technology and process management. The anticipated base salary range for the role is $120,000 - $150,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

Job Description Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

AI at Zapier At Zapier, we build and use automation every day to make work more efficient, creative, and human. So if you're using AI tools while applying here - that's great! We just ask that you use them responsibly and transparently. Check out our guidance on How to Collaborate with AI During Zapier's Hiring Process, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job Posted: 12/23/2025 Location: North America/Europe (Note: Pacific Time hours will likely need to flex to EMEA hours, aka earlier morning schedule at times) Hi there! We're looking for a proactive, persuasive, builder to join Zapier as our first Renewals Manager. You'll help us build the renewal function from the ground up in Zapier's upmarket business, think 0→1 startup energy, ownership, and autonomy within the resources of a scaled company. You'll shape how renewals run, set the standard for simplicity and consistency, and make the commercial moment a trust-building experience for our customers. This isn't a back-office role. You'll be customer-facing, guiding champions, procurement teams, and execs through renewals in a way that feels seamless, value-aligned, and professional. You'll protect revenue, spot opportunities for growth, and strengthen relationships at a critical commercial moment where we plan our future initiatives. If you're someone who loves creating process that scales, thrives in fast-moving environments, and knows how to balance commercial rigor with empathy, let's talk. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier About You Commercially minded: You understand renewals are both a defensive and offensive motion, and know how to protect ARR while creating room for growth. Customer-centric negotiator: You can align pricing and packaging to the customer's value realization without over-discounting. Process-driven operator: You thrive in CRM tools (HubSpot, Gong) and can execute clean, repeatable motions at scale. Cross-functional partner: You know how to work with Customer Success, Sales, RevOps, Billing, and Legal to unblock deals and keep renewals on track. Adaptable and scrappy: You're comfortable building in a “Series A inside a later-stage company” environment, where processes evolve quickly. You love building out Experienced: 3-5+ years in renewals, deal desk, account management, or sales roles in SaaS, ideally with exposure to enterprise contracts. Things You'll Do Own the Renewal Motion Lead standard renewals for our upmarket segment, balancing hunting for expansion and logo retention. You'll act as lead strategist for the commercial period, working with our customers to continue long-term relationships. Execute timely renewals by owning the process - generating renewal proposals, managing the paper process, and overseeing commercial negotiations with core stakeholders in our customer's business. Drive Commercial Outcomes Protect logo retention and ARR outcomes in every renewal, working with the Sales & Success team to effectively trade value for value with our enterprise plan customers. Proactively identify risks (contractual, usage, or stakeholder) and escalate early to account teams for intervention. Partner Cross-Functionally Collaborate closely with RevOps, Billing, Legal, and Sales to streamline approvals, align messaging, and ensure exception handling is managed efficiently. Improve our pricing and packaging options in partnership with product and BizOps teams Partner with Customer Success Managers to ensure renewal terms reflect real customer usage and business value. Forecast with Precision Maintain accurate renewal forecasts in Gong and HubSpot, ensuring NRR and GRR performance is visible and predictable. Provide ongoing updates to sales and GTM leadership on renewal risk and variance from forecast. Build the Playbook Continuously refine renewal processes, tooling, and communications to improve efficiency and customer experience, ensuring Zapier remains a trusted partner at every step of the customer journey. Capture and share learnings from renewals to inform pricing, packaging, and broader customer success motions. How to Apply At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don't exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process. After you apply, you are going to hear back from us-even if we don't see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we'll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter! Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws. Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact ***************. Application Deadline: The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled. Even though we're an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We're a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. About the role A s the Customer Support Manager, you will oversee a team of Customer Support Specialists, guiding and developing them to provide exceptional support to our customers across chat, phone, and email. Beyond day-to-day management, you will play a pivotal role in driving operational improvements, embedding technology-led strategies, and leveraging AI-enabled tools to enhance efficiency and customer experience. In this role, you will ensure that inquiries are resolved promptly, manage escalations, and lead continuous optimization of support processes, resources, and systems. Your leadership will help foster a high-performing, customer-centric culture that meets and exceeds service expectations. Main Responsibilities Lead, coach, and mentor a team of Customer Support Specialists, providing ongoing feedback and development opportunities to maximize performance. Oversee omni-channel customer support operations to ensure all inquiries are handled professionally and within SLA targets, while identifying opportunities to streamline workflows and improve operational efficiency. Serve as the primary escalation point for complex customer issues, coordinating closely with Product, Engineering, and other teams to deliver effective resolutions. Monitor and analyze team performance metrics-including response time, resolution time, and customer satisfaction-using data insights to identify trends, drive process improvements, and inform technology investment decisions. Develop, refine, and optimize support processes and workflows, championing automation, AI-assisted solutions, and other technology-led innovations to improve efficiency and reliability. Manage and enhance the knowledge base, collaborating with specialists to create and optimize self-service resources; ensure content aligns with opportunities for AI-powered search, automated routing, and predictive support. Collaborate cross-functionally with Customer Success, Product, and Marketing to align on customer feedback, product improvements, and initiatives that support operational excellence. Identify trends in customer queries and escalate insights to inform product enhancements, proactive support strategies, and AI-driven predictive support models. Conduct regular team meetings and 1:1s to communicate priorities, review performance, and resolve obstacles. Ensure compliance with customer support best practices and company policies while fostering a customer-centric and innovation-minded culture. Essential Criteria 5+ years of experience in customer support or a similar role, including at least 2 years in leadership, ideally within EdTech or SaaS environments. Proven ability to manage and develop a high-performing support team, with strong coaching and feedback capabilities. Experience with omni-channel support and familiarity with key tools and platforms (e.g., Zendesk, Salesforce), including exposure to automation, AI-based support tools, or workflow optimization technologies. Strong analytical skills with experience tracking and managing KPIs, using data to assess performance, diagnose root causes, and drive operational and process improvements. Exceptional problem-solving capabilities and experience managing escalations with a strategic, root-cause-focused approach. Desirable Criteria Knowledge of the education sector, particularly K-12 or higher education, including common support challenges and technology needs. Experience managing and optimizing a knowledge base with a focus on improving self-service, automation readiness, and customer satisfaction. Familiarity with customer support best practices in cloud-based software, including AI-enabled support tools, workflow automation, and digital process optimization. Strong collaboration skills and experience working cross-functionally to implement operational improvements and technology-driven solutions. Bachelor's degree or equivalent experience in education, business, technology, or related fields. Please submit your application on our website by Monday 26 January 2026. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Department Production Employment Type Contract Location Richardson, US Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Tripledot We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

Job Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. About the Role AssetWatch protects uptime for industrial operators by delivering real-time insights and fast issue resolution. The Customer Support Manager leads the team responsible for front-line problem solving, clear communication and a consistently strong customer experience. This role blends tactical execution with coaching, process refinement and cross-functional alignment. Who You Are You care about reliability, accuracy and speed because customers depend on us to keep their plants running. You thrive in a growth-stage environment where processes evolve and improvements never stop. You communicate simply, clearly and with confidence. You value accountability and expect the same from the team you lead. You enjoy coaching people, raising performance standards and building a strong support culture. You move fast and you're comfortable taking the first step when something breaks or a customer needs attention. You understand how Support, Product, Engineering and Reliability teams connect to deliver a seamless customer experience. Responsibilities Lead the Customer Support team and ensure all inbound cases are handled with speed, accuracy and clarity. Monitor hardware, sensor and network alerts; coordinate fast response to any outage or degradation. Develop deep working knowledge of AssetWatch hardware, software and workflows to troubleshoot effectively. Manage inbound channels (ticketing, phone, email, internal escalations) and maintain consistent response times. Partner with Reliability, Field Services, Engineering and Product to resolve complex cases and prevent repeat issues. Review customer feedback and share insights with Product to help prioritize improvements. Build strong customer relationships through proactive outreach, guided troubleshooting and clear communication. Identify patterns, escalate risks and propose solutions before problems expand. Own team performance metrics, coaching, and regular feedback cycles. Recruit, onboard and develop high-performing Support team members. Report support trends, customer experience metrics and operational risks to leadership. Continuously evaluate and improve workflows, documentation, tooling and internal communication. Required Experience 3+ years leading or coaching a support team. 3+ years supporting a technical product (hardware, software or network-based). Experience with high-volume ticketing systems. CRM experience; Salesforce preferred. Comfortable with remote collaboration tools (Slack, Zoom, Notion or similar). Strong written and verbal communication skills. Ability to prioritize, multi-task and stay organized in a fast-moving environment. Preferred Attributes Strong empathy paired with direct problem-solving High comfort level troubleshooting with incomplete information Clear sense of ownership, urgency and follow-through Strong collaborator who builds trust internally and externally Understands how support performance impacts customer retention and product quality Tech-savvy and quick to learn new systems Thrives in an environment focused on accountability, continuous improvement and customer outcomes Experience supporting industrial environments, IoT, or hardware-in-the-loop systems #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. Competitive compensation package including stock options Flexible work schedule Comprehensive benefits including retirement plan match Opportunity to make a real impact every day Work with a dynamic and growing team Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Runwise is looking for a Customer Support Manager, HVAC Specialist who is highly motivated, results-oriented and focused on business growth opportunities. We are looking for a candidate who is able to work 11:30AM EST - 8:00PM EST Tuesday - Saturday as part of their regular work schedule. Preferably a candidate in PST or MST timezones Runwise (**************** is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 8,000+ buildings throughout the US. Runwise's unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. As an HVAC Technical Support Specialist, you'll combine hands-on HVAC knowledge with excellent customer service skills to help property owners and operators keep their buildings comfortable and energy-efficient. You'll troubleshoot and guide customers through heating and cooling issues, using both your HVAC background and Runwise's remote management tools. Applicants must have a high-quality internet connection. Responsibilities will include, but are not limited to: Answer inbound phone calls, emails, and texts through our 24/7 support line Provide real-time troubleshooting of customer-reported HVAC and heating system issues Remotely monitor, analyze, and adjust multifamily and commercial heating/cooling systems to optimize comfort and fuel efficiency Perform remote quality checks following installations and service visits Document and escalate complex issues to internal teams when needed Educate customers on best practices for HVAC operation and energy savings Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort Remote quality checks after installations and service calls are performed Who you are: 1-3 years of direct HVAC field or technical support experience (residential or commercial) Solid understanding of heating controls, boilers, and/or building automation systems You have excellent social and communication skills and find it easy to get along with others You thrive by building long-term relationships and partnering with a range of customers from individual business owners to C-level executives You are a problem solver and can diagnose and help troubleshoot problems quickly and efficiently You are adaptable to quickly changing situations You are a teacher at heart (or by profession) with the ability to distill technical or complex systems into simpler concepts to empower customers You are willing and capable of working very hard and at times longer hours during peak season (winter) You are passionate about real estate and/or energy efficiency Salary range: $60,000 - $80,000 based on experience level What you believe: No job is too small. Sincerity builds trust. Setbacks fuel progress. Efficiency is vital. Benefits: Medical, dental, and vision insurance HSA & FSA options Paid Parental Leave Access to Talkspace & Health Advocate Flexible PTO Commuter Benefits 401K Company-paid life insurance Voluntary supplemental life insurance Free in-office lunch on Wednesdays Hybrid work environment Summer Fridays Monthly L&D Series Employee Resource Groups (e.g. DEIB Committee, Run Club) This is an excellent opportunity to join a fast-growing company, one of the true leaders within energy efficiency in the Northeast. You will be surrounded by talented people, including working very closely with our co-founder and sales leader. Your success will also make a tangible impact on reducing carbon emissions across the country, within the cities where we operate.

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication

Wise was founded in 2011 with a clear mission: Money without borders so people and businesses can send, spend and get paid in any currency, whenever, wherever. Sure, the heart of what we do is international money transfer. And we're committed to making it instant, convenient and fair for millions of people, all over the world. But we're growing our other products and our teams at an exciting pace. And we're looking for the very best to jump on board. What it's really like to work here: At Wise, we do things a bit differently. There's no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in dozens of self-sufficient, autonomous teams. Think of them like start-ups within a start-up. Each team picks the problems they want to solve. So, there's no micro-management. No hiding behind fancy job titles. And no one is telling you what to do. You are your own boss. But you'll get tons of guidance and plenty of support from your talented, super-smart teammates. We're going to be upfront - the way we work doesn't suit everyone. But if freedom and life-affirming, head-scratching professional challenges rock your world, we could be a match made in heaven. To find out a bit more about what it's like to work at Wise - plus a full run through of our employee benefits - visit our careers page. We're people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in. Also, qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you. Job Description We're building money without borders for people and businesses, and we need your help to make our NorthAm customer comms best-in-class. So we're looking for a CRM Manager to join our growing CRM team and be responsible for executing on the NorthAm lifecycle marketing strategy. The CRM Manager will enact the day-to-day output necessary to deliver on an effective communications strategy for Wise's customers: from building email campaigns to introducing customers to key features and exciting product launches, to supporting the team through light reporting and asset management. The role will be based in Austin, TX and will deliver best-in-class customer communications. The role will report into the CRM Senior Manager and follow the processes and practices agreed within the CRM team. CRM at Wise is about making sure we develop the best global and regional lifecycle communications as well as keeping up with demand from other sides of the business. We're problem solvers - we work with our Product, Marketing Tech, Analytics, UX Research and Product Marketing teams to define and execute the strategy for product and marketing customer comms, across multiple channels (email, push notifications, in-app messages). This role is ideal for candidates with entry-level experience who are passionate about driving product adoption and brand awareness. If you have Liquid and SQL experience and know how to use Braze this is an added bonus but it's by no means required.. Your Mission: * Build email and push templates that further the mission of creating money without borders in the NorthAm market (upwards of 75% of your time). * Develop detailed platform knowledge on the intricacies of Wise CRM tools such as Braze, Stripo, Looker, Jira, and Monday.com. * Oversee asset requests and act as the POC for the NorthAm CRM team when it comes to driving finalized marketing material through the Brand & Creative team * Design and implement effective customer lifecycle management strategies to drive long-term engagement and loyalty through continuous optimization. * Manage the customer database health with a focus on retention and engagement: make sure all comms are in line with CRM best practices, compliance requirements, through appropriate channels and without errors. * General support for our regional NorthAm CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives. Qualifications * Mid-level experience in a CRM role, with strong interest in segmentation, lifecycle management and stakeholder engagement * Experience with the concepts and strategies for maximizing user engagement through a CRM mindset * Extreme attention to detail and ability to remain focused on precision, even in times of high-volume requests * Customer-first attitude: can demonstrate ability to put yourself in customer shoes and have a deep understanding of customer segmentation. * Excellent verbal and written communication skills and strive to have a customer-first mindset. * Comfortable working with different departments and senior stakeholders. You can build relationships and alignment but are not afraid to push ahead on your vision. * Self-starter and impact-driven: you enjoy taking ownership of projects with limited oversight. You thrive more on autonomy than structure. You're not afraid to take responsibility and ownership of your work. You come ready equipped with perseverance and a sizable sense of humor. * Technically-savvy with a creative eye. You're comfortable with technical matters, but you also care about how your comms look and what message you send to your customers. * Quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance. Desirable: * Experience in a product-driven environment * Competency in coding HTML, CSS and Shopify Liquid. * Experience using SQL and other analytical tools (Looker, GA, MixPanel etc.) * Experience using Braze or similar cross-channel marketing platforms. * Experience working in an international organization. Additional Information * Office: Austin, Texas * Comp Range - $77,000.00 - $103,000.00 * Flexible working - whether it's working from home, school plays or life admin we get that flexibility is essential and you're trusted to do the right thing and be responsible * Stock options in a profitable company * Paid annual holiday, sick days, parental leave and other leave opportunities * 3 me days per year * 6 weeks of paid sabbatical after 4 years at Wise, on top of annual leave * Private medical insurance For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.

On the Marketing Operations Team, you will collaborate extensively with cross-functional teams including CMOs, Marketing Automation, Payments Operations, Controls, Legal, Compliance, and Finance to define and implement robust processes that enhance our marketing operations. As a Marketing Operations Governance Manager on the Marketing Operations Team , you will establish and oversee risk management and compliance frameworks for Corporate and Investment Banking marketing. This strategic role ensures regulatory adherence, operational integrity, and effective execution of marketing processes, collaborating extensively with cross-functional teams. Job Responsibilities Provide strategic oversight of compliance for all marketing communications and enterprise-wide initiatives. Govern marketing standards to maintain regulatory adherence across all channels and platforms. Partner with marketing teams to interpret and implement procedures for regulations such as CAN-SPAM and list validation. Standardize and ensure compliance with accessibility requirements, including asset distribution. Analyze and address differences in legal and compliance processes across business lines. Manage regulatory compliance frameworks, including legal reviews and data privacy requirements. Develop and maintain standardized operational frameworks for marketing activities. Consolidate and harmonize procedures across the integrated CIB Marketing organization. Ensure consistent application and annual review of disclaimers and claims in all materials. Collaborate on compliance attestations and operational efficiency initiatives (e.g., SharePoint, RBAC). Oversee audit management, acting as liaison with Audit and coordinating audit requests. Required Qualifications, Skills and Capabilities Bachelor's degree in Marketing, Business Administration, or related field 7+ years of experience in Marketing operations experience Experience in marketing controls, compliance, or audit functions. Strong understanding of legal and compliance regulations affecting marketing practices Proven ability to manage multiple complex projects simultaneously while working collaboratively across diverse teams Excellent analytical, problem-solving, and communication skills with demonstrated ability to influence stakeholders at all organizational levels

**What Vendor Management contributes to Cardinal Health** Finance oversees the accounting, tax, financial plans and policies of the organization, establishes and maintains fiscal controls, prepares and interprets financial reports, oversees financial systems and safeguards the organization's assets. Vendor Management is responsible for overseeing strategic managed services contracts for their functional partners. Ensures contract terms are followed while reviewing and approving changes. This job family develops and drives relationships between internal stakeholders and vendor partners while meeting business objectives and optimizing vendor performance. **Job Summary** The Manager, Vendor Relationship Management will support Cardinal Health's Global Business & Finance Services (GBFS) governance model with Genpact and other strategic partners. This role ensures day-to-day execution of governance processes, adherence to contractual obligations, and early identification of risks. The Manager, Vendor Relationship Management drives discipline across governance forums, ensures accurate reporting, and serves as a trusted coordinator between GBFS leaders, business stakeholders, and vendor delivery teams. **Responsibilities** + **Governance Execution** + Manage day-to-day governance cadences across Tier 1 and Tier 2 relationships (e.g., meeting coordination, agenda prep, action follow-up). + Ensure compliance with the governance calendar, templates, and escalation paths. + Maintain and update standardized trackers (RAID logs, dashboards, issue/action registers). + **Resource Management** + Oversee onboarding/offboarding and organizational hierarchy of third-party contractors + Manage access provisioning and SOX onboarding reporting + Coordinate remote desktop and IdentityIQ activities for third-party contractors + Triage L2/L3 resourcing and system issues and drive resolution + **Financial Management** + Lead budget and forecast consolidation for outsourced service fees + Responsible for commercial management of contract + Conducts monthly variance analysis on financial performance + **Performance Management** + Track and consolidate service performance data (SLA compliance, financial variance, backlog, customer effort). + Monitor vendor adherence to contractual commitments, credits/penalties, and performance improvement obligations. + Surface trends and insights for Vendor Management Office leadership to inform decision-making. + **Issue & Risk Management** + Proactively identify risks, escalate unresolved issues, and support structured resolution with delivery leads. + Manage escalation paths per governance tier; ensure timely closure of open actions. + Maintain risk heatmaps and forward-looking outlooks for leadership. + **Stakeholder Engagement** + Coordinate with business process owners, delivery leads, and Genpact governance teams. + Collect structured feedback from stakeholders to highlight improvement opportunities. + **Continuous Improvement** + Support rollout of rules-of-engagement playbooks, templates, and process improvements. + Contribute to refining dashboards and reporting cadences. + Provide input to transformation opportunities identified through governance. + **Success Profile** + Detail-oriented operator who ensures governance rigor is applied consistently. + Strong relationship builder who can influence without authority. + Trusted "control tower" support for leadership (ensuring no surprises, and all issues are tracked and escalated appropriately.) + Continuous learner who looks for opportunities to improve governance processes and tools. **Qualifications** + Bachelor's degree in Business, Supply Chain, Finance, Operations or related field, or equivalent work experience, preferred + 8-12 years of experience in vendor management, third- party contractors, governance, outsourcing, or business services, preferred + Strong project management and coordination skills; ability to drive disciplined follow-through, preferred + Familiarity with outsourcing contracts, SLA frameworks, and performance metrics, preferred + Excellent communication skills; able to work across functions and cultures, preferred + Strong analytical skills; proficiency in Excel, Power BI, or similar reporting tools, preferred **What is expected of you and others at this level** + Manages department operations and supervises professional employees, front line supervisors and/or business support staff + Participates in the development of policies and procedures to achieve specific goals + Ensures employees operate within guidelines + Decisions have a short term impact on work processes, outcomes and customers + Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management + Interactions normally involve resolution of issues related to operations and/or projects + Gains consensus from various parties involved Anticipated salary range: $87,700.00 - $137,830.00 Bonus eligible: Yes Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs Application window anticipated to close: 03/13/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************