Urban renewal manager work from home jobs - 69 jobs

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As a Manager, Renewals - AMER at GitLab, you'll lead a high-performing team responsible for driving customer retention and revenue growth across strategic market segments. You'll coach and develop your team to master our forecasting methodology, execute disciplined renewal processes, and deliver predictable business outcomes. Your focus will be on building a culture of accountability, mentoring individual contributors to excel, and partnering closely with sales, customer success, and leadership to ensure seamless renewals that keep our customers thriving on the GitLab platform. This is a unique opportunity to shape how we approach renewals at scale while developing strong leaders within your organization. Some examples of our projects: Refining renewal forecasting processes to achieve greater accuracy and provide the business with predictable visibility into quarterly and annual revenue Building automated workflows and touchpoints in Salesforce that enable your team to manage large portfolios efficiently while maintaining personalized customer engagement What you'll do Lead and develop a team of five Renewal Managers focused on AMER (Americas region) accounts, providing coaching and accountability to elevate team performance and drive continuous improvement. Establish and maintain a strong team culture by fostering collaboration, setting a high bar for excellence, and creating an environment where team members feel supported and empowered to grow. Drive forecasting accuracy and business visibility by ensuring your team understands renewal methodologies and delivers predictable month-over-month and quarter-over-quarter forecasts within a 5% accuracy range. Partner closely with cross-functional leaders including Sales AVPs, Regional Directors, Customer Success Managers, and Renewals Operations to align on strategy, identify renewal risks, and execute mitigation plans for at-risk accounts. Guide your team in leveraging data and tools such as Salesforce and Gainsight to monitor customer health, adoption trends, and revenue impact, enabling data-driven decision-making and strategic account interventions. Lead your team's engagement in forecasting calls, account reviews, and best practice sessions to share learnings, celebrate wins, and collectively drive renewal KPIs including 70%+ retention rates and strong on-time renewal performance. Develop product knowledge and business acumen within your team, ensuring they understand GitLab's value proposition, competitive positioning, and how to navigate customer escalations and complex negotiations with confidence. Model a customer-centric mindset and empathetic approach, demonstrating how to balance business metrics with genuine concern for customer success and long-term relationship building. Leverage tools daily (such as Gainsight, Gong, and Claude) to generate insights and create compelling reports and presentations that tell the story of your team's performance and inform strategic decisions. What you'll bring Proven leadership experience managing and developing high-performing teams with strong coaching and mentoring abilities. Deep understanding of renewal forecasting methodologies and ability to translate customer health metrics into accurate business forecasting. Experience partnering strategically with sales leadership on renewal strategy, forecast planning, and customer retention initiatives. Proficiency with Salesforce, including ability to build reports and create analytics-driven presentations. Familiarity with customer success platforms (e.g., Gainsight) and call intelligence tools (e.g., Gong). Strong business acumen and ability to navigate complex customer conversations, escalations, and negotiations while maintaining relationships. Foundational knowledge of GitLab's product, value proposition, and DevSecOps approach. Exceptional communication and presentation skills to articulate strategy and insights to cross-functional partners. Customer-centric mindset with empathy and commitment to delivering excellent experiences while achieving business metrics. Background in renewals, customer success, or sales operations preferred; candidates with transferable leadership experience in revenue operations are welcome. About the team We are dedicated to driving customer retention and growth by managing the end-to-end renewal process for a large portfolio of customers. Our mission is to deliver a seamless, efficient, and positive renewal experience that supports long-term customer success. We leverage automation, data-driven insights, and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, utilizing tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook. The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range$83,300-$140,000 USDHow GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server - in the cloud or on premises - with confidence and control. Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts. This role will focus on maximizing customer retention, identifying upsell and cross-sell opportunities along with ensuring a seamless renewal process. The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the overall growth of the business. Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing. Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities. Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships. Negotiate contract terms and pricing with customers, ensuring on-time renewals. Work closely with Sales to hand off leads for upsell and cross-sell opportunities. Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue. Forecast renewal revenue and provide regular updates to management. Develop and execute renewal strategies to achieve or exceed renewal targets. Continuously improve the renewal process and contribute to best practices. Stay up-to-date on Redwood Software's products and services, as well as industry trends. YOUR EXPERIENCE 3+ years' experience in renewals management, account management, or a related field, preferably in the software industry. Proven track record of achieving or exceeding renewal targets. Strong negotiation and communication skills, both written and verbal. Excellent relationship-building skills and ability to establish rapport with customers. Ability to understand customer needs and identify opportunities for growth. Strong analytical and problem-solving skills. Experience with CRM systems (e.g., Salesforce) and other sales tools. Ability to work independently and as part of a team. Highly organized and detail-oriented. If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! THE LEGAL BIT Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at ***********************

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Manager of Quoting & Renewals, you'll play a pivotal role in ensuring our customers have a seamless experience from quote to renewal. You'll drive accuracy, efficiency, and consistency in our quoting and subscription processes while partnering closely with Sales, Finance, Operations, and Customer Success to support revenue retention and predictable growth. By leading and developing the Quote Desk and Renewals team, you'll help shape how we deliver value to our customers and strengthen the organization's overall performance. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). You'll be successful in this role if you have Quote Management Create, review, and deliver accurate quotes for products, services, software, and support contracts. Ensure pricing compliance with company policies, discount thresholds, and approval workflows. Maintain up-to-date knowledge of product offerings, licensing models, and service bundles. Partner with Sales to provide guidance on quote structure, upsell opportunities, and alternative solutions. Manage and optimize quote templates and standardized pricing models within CRM/CPQ tools. Renewals Management Own the end-to-end renewal process for software subscriptions and support contracts. Monitor upcoming renewals and initiate proactive outreach to internal teams or customers. Forecast renewal revenue and track performance against targets. Identify and address risks such as non-renewals, pricing disputes, or contract gaps. Work with Client Experience team to ensure seamless handoff and customer retention. Customer & Stakeholder Communication Serve as a primary point of contact for internal stakeholders regarding pricing, renewals status, and contract requirements. Communicate clearly with team members on renewal terms, deadlines, and available options. Deliver professional documentation such as renewal notices, quotes, and contracts. Develop and maintain strong relationships with vendors and suppliers to ensure high-quality service delivery and favorable contract terms. Process & System/Team Management Manage and optimize CRM/CPQ workflows for quoting and renewals. Maintain accurate contract, pricing, and customer lifecycle data. Develop and improve operational processes to reduce quote cycle time and improve data accuracy. Monitor and Maintain the Service Boards for Quote requests and Renewals Assist with Placing Orders - Both internally and client facing when needed Manage the procurement team members assigned to you, such as PTO, expense reports, and personnel staffing. Identify and select suppliers that align with the organization's service objectives, balancing quality, cost-effectiveness, and scalability. Work on escalations, if required, escalate to the Director of Procurement when needed Reporting & Analytics Track KPIs including renewal rate, churn, upsell rate, quote accuracy, and turnaround time. Provide executive-level reporting on renewal pipeline, revenue projections, and operational performance. Analyze pricing trends, customer behavior, and revenue patterns to support strategic decisions. You'll be successful in this role if you have 2 years in supply chain management or 5 years in Quoting/Purchasing or other related procurement fields Bachelor's degree in Business, IT, or related field (preferred). Proven experience in customer service, sales, Procurement. Strong analytical, negotiation, and communication skills. Ability to adapt to changing client needs and market dynamics. Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $75,000 and $90,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/29/26.

About the Role The Renewals Manager owns and drives the end-to-end renewal motion for a defined book of business, ensuring strong customer retention, predictable revenue outcomes, and long-term account value. This role partners closely with Customer Success, Account Management, and Sales to proactively manage renewal risk, negotiate commercial terms, and deliver value-aligned renewal outcomes that support Abnormal's growth goals. As a more senior individual contributor, the Renewals Manager is expected to independently manage renewal strategy for their accounts, identify and mitigate risk early, and influence renewal outcomes through strong commercial judgment and customer advocacy. In addition to securing renewals, this role plays a meaningful part in expansion motions such as licensing true-ups and value-based upsells. This position is ideal for candidates with proven renewal ownership who can balance customer empathy with commercial rigor in a fast-paced SaaS environment. Who you are A confident, accountable owner of renewal outcomes who thrives with autonomy Commercially minded, with the ability to negotiate effectively and influence decision-makers Proactive in identifying renewal risk and developing mitigation strategies Comfortable managing competing priorities across a complex book of business Clear, direct communicator with strong executive presence Data-driven and thoughtful in forecasting, planning, and prioritization Collaborative partner who builds trust across Customer Success, Sales, and cross-functional teams What you will do Own the end-to-end renewal process for a defined set of accounts or territory, from early engagement through close Lead renewal strategy and negotiate contract terms that balance customer needs with Abnormal's business objectives Partner closely with Customer Success and Account Management to maintain strong customer health and retention Proactively identify at-risk renewals and develop mitigation plans to drive successful outcomes Manage renewal timelines, pricing conversations, and execution with minimal oversight Identify and execute expansion opportunities, including licensing true-ups and value-based upsells Deliver accurate renewal forecasting and reporting, using data to inform prioritization and strategy Leverage customer insights to guide value-based conversations and renewal positioning Collaborate with channel and partner teams to ensure smooth, aligned renewal experiences Must Haves 2-4 years of experience in Renewals, Customer Success, Account Management, or a related SaaS commercial role Proven ownership of contract renewals, including negotiation and close Strong understanding of customer lifecycle management and renewal risk indicators Experience negotiating pricing, terms, and objections with customer stakeholders Ability to assess customer health and translate insights into renewal strategy Proficiency with CRM systems (e.g., Salesforce); Gainsight experience preferred Strong analytical skills to support forecasting, reporting, and renewal planning Familiarity with Abnormal's products and services, or the ability to ramp quickly #LI-TC1 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here . If you would like more information on your EEO rights under the law, please click here .

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an Impact As the Manager of Quoting & Renewals, you'll play a pivotal role in ensuring our customers have a seamless experience from quote to renewal. You'll drive accuracy, efficiency, and consistency in our quoting and subscription processes while partnering closely with Sales, Finance, Operations, and Customer Success to support revenue retention and predictable growth. By leading and developing the Quote Desk and Renewals team, you'll help shape how we deliver value to our customers and strengthen the organization's overall performance. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). You'll be successful in this role if you have Quote Management * Create, review, and deliver accurate quotes for products, services, software, and support contracts. * Ensure pricing compliance with company policies, discount thresholds, and approval workflows. * Maintain up-to-date knowledge of product offerings, licensing models, and service bundles. * Partner with Sales to provide guidance on quote structure, upsell opportunities, and alternative solutions. * Manage and optimize quote templates and standardized pricing models within CRM/CPQ tools. Renewals Management * Own the end-to-end renewal process for software subscriptions and support contracts. * Monitor upcoming renewals and initiate proactive outreach to internal teams or customers. * Forecast renewal revenue and track performance against targets. * Identify and address risks such as non-renewals, pricing disputes, or contract gaps. * Work with Client Experience team to ensure seamless handoff and customer retention. Customer & Stakeholder Communication * Serve as a primary point of contact for internal stakeholders regarding pricing, renewals status, and contract requirements. * Communicate clearly with team members on renewal terms, deadlines, and available options. * Deliver professional documentation such as renewal notices, quotes, and contracts. * Develop and maintain strong relationships with vendors and suppliers to ensure high-quality service delivery and favorable contract terms. Process & System/Team Management * Manage and optimize CRM/CPQ workflows for quoting and renewals. * Maintain accurate contract, pricing, and customer lifecycle data. * Develop and improve operational processes to reduce quote cycle time and improve data accuracy. * Monitor and Maintain the Service Boards for Quote requests and Renewals * Assist with Placing Orders - Both internally and client facing when needed * Manage the procurement team members assigned to you, such as PTO, expense reports, and personnel staffing. * Identify and select suppliers that align with the organization's service objectives, balancing quality, cost-effectiveness, and scalability. * Work on escalations, if required, escalate to the Director of Procurement when needed Reporting & Analytics * Track KPIs including renewal rate, churn, upsell rate, quote accuracy, and turnaround time. * Provide executive-level reporting on renewal pipeline, revenue projections, and operational performance. * Analyze pricing trends, customer behavior, and revenue patterns to support strategic decisions. You'll be successful in this role if you have * 2 years in supply chain management or 5 years in Quoting/Purchasing or other related procurement fields * Bachelor's degree in Business, IT, or related field (preferred). * Proven experience in customer service, sales, Procurement. * Strong analytical, negotiation, and communication skills. * Ability to adapt to changing client needs and market dynamics. Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Benefits and Perks * Medical, Dental and Vision coverage for employee and family * 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) * Group Term Life and Accidental Death and Dismemberment coverage (company provided) * Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) * Health Savings Account (HSA) Options / PPO Options * Employee Assistance Program * Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays * Education Reimbursement Program * Generous Employee Referral Program - cash bonus for successful referrals! * Dynamic Recognition and Rewards * Clear Promotion and Advancement Tracks * Work with Industry-Leading Talent The base pay range for this position is expected to be between $75,000 and $90,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/29/26.

LogicGate is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. Role Summary: Ideally based in Seattle or Chicago LogicGate is seeking a detail-oriented and innovative Senior Marketing Operations & Analytics Manager who excels at transforming, optimizing, and scaling high-performing marketing and sales development efforts. You will champion data-driven decisions, operational excellence, and collaborative execution in a dynamic SaaS environment. Leveraging AI-driven solutions and emerging technologies, you will drive efficiency and continuous improvement, strengthen our go-to-market foundation, and ensure marketing programs convert into predictable pipeline generation. This high-visibility, high-impact role sits at the intersection of strategy, systems, data, and execution. Your impact will be shaped by your ability to operationalize cutting-edge account-based experience (ABX) approaches-leveraging ABX platforms and advanced AI workflows-to accelerate pipeline and revenue growth. You will work hand in glove with the Marketing and Demand Generation teams to build the processes and technology stack that support company-wide priorities, focusing on scalable systems, segmentation and audience management, analytics and reporting, and innovative practices that fuel sustainable success. Duties & Responsibilities: Shape and Drive an Innovative Marketing Operations Strategy: Collaborate deeply with Marketing and Sales leadership to define and execute a roadmap that leverages ABX principles and AI-powered capabilities, continually seeking new ways to innovate, automate, and improve processes for demand generation and pipeline growth. Advance Technology, Data, and AI Integration: Lead the thoughtful selection, integration, and optimization of marketing automation, CRM, ABX platforms, analytics, and prospect engagement tools. Champion adoption of agentic and co-pilot AI workflows to unlock greater efficiencies, lower acquisition costs, and foster smarter decision-making. Full-Funnel Analytics & Campaign Attribution: Develop and maintain reporting, dashboards, and KPI inspection cadences (including weekly/monthly pipeline meetings), utilizing AI-driven analytics to measure, predict, and improve funnel and campaign performance-especially ABX and demand gen programs. Deliver actionable recommendations that drive continuous optimization and innovation. Drive quarterly/annual planning inputs, pipeline modeling, and KPI frameworks. Elevate Lead Management with Intelligent Automation: Build and refine automated workflows for lead capture, scoring, nurturing, enrichment, and routing. Ensure ABX-qualified accounts and leads are prioritized efficiently, using AI solutions to enhance speed, accuracy, and conversion. Process Improvement: Identify bottlenecks in workflows and propose innovative, scalable solutions to drive continuous improvement and operational excellence. Champion Data Quality, Governance, and Scalable Systems: Design workflows and processes across marketing systems, proactively leveraging AI for data enrichment, cleansing, and predictive modeling to support both broad-based and targeted ABX outreach. Strengthen Cross-Functional and AI-Enabled Alignment: Partner with RevOps and Finance to align operations and technology with go-to-market and customer engagement strategies, incorporating intelligent automation and data-driven insights to maximize impact and scalability. Standardize, Document, and Scale Best Practices: Continuously evolve workflows and operational standards to ensure the marketing and demand generation teams scale with efficiency and agility as ABX and AI initiatives expand. Qualifications: 5-7+ years' experience in Marketing Operations or similar capacity at a fast-growing company (at a B2B SaaS company, preferably). B. A. or B.S. required, MBA or another advanced degree a plus. Deep knowledge and hands-on experience with email marketing - Marketo and/or Pardot certification highly preferred. Hands-on experience with marketing automation (e.g. Pardot, Marketo), CRM (e.g. Salesforce), prospect engagement (e.g. Outreach), ABX (e.g. 6Sense) platforms, and other AI-driven tools for campaign, analytics, and process optimization. Robust expertise in lead management, scoring, enrichment, and attribution modeling, increasingly utilizing automation and AI to drive both broad and account-based campaign success. A successful track record of managing multiple simultaneous projects, balancing competing priorities, and delivering projects on time. Excellent written communication and copywriting skills, with strong attention to detail. A natural project manager who takes initiative and is not afraid to ask clarifying questions. Superior interpersonal, team building and persuasion skills to collaborate and drive projects with global teams, and-in an ideal candidate-a sense of humor. Growth mindset with inherent curiosity and personal drive; ability to deal with ambiguity and operate independently. Natural inclination for analytical rigor-translating complex, multi-source data (including AI-powered insights) into clear, actionable strategies and continuous improvement or marketing, ABX, and demand generation outcomes. Possesses a passion for technology and process management. The anticipated base salary range for the role is $120,000 - $150,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. LogicGate's Hybrid Workplace Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above. Total Rewards We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays. Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program. Our Culture At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with. We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees' differences are celebrated and everyone is encouraged to bring their authentic selves to work. We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture. LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes. We are proud to have been recognized as a top workplace by Built In, Crain's Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition. Learn more about our culture here. Excited about LogicGate but not familiar with GRC? GRC stands for Governance, Risk, and Compliance GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.

EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: Invested Relationships Fiscal Prudence Candid Conversations ABOUT EGNYTE Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit *************** The Renewal Manager - Commercial provides focus and drives consistency in the execution of various customer renewal and revenue retention related matters. A successful Renewal Manager will manage the successful renewal process of strategic and enterprise accounts, as well as aid in efforts of customer success and retention activities. WHAT YOU'LL DO: Develop and implement strategies to enhance renewal rates and revenue retention Manage segmented cadence for effective renewal forecast and projection. Coordinate a streamlined process and systematic approach for annual contract renewals with the aim of increasing revenue retention and expansion and mitigating revenue attrition and contraction. Work with Sales, Customer Success, Sales Operations, and Finance teams to maintain working knowledge of all accounts scheduled for renewal. Ability to achieve success with at-risk customer renewals. Ability to achieve success driving revenue expansion at renewal point. Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources. Ensure that Egnyte's best practices and methodologies are met on a consistent basis. Will report directly to Manager of Customer Renewals. Travel potential: up to 10%. YOUR QUALIFICATIONS: Demonstrated success managing client relationships. Demonstrated understanding of revenue principles and revenue forecasting. Highly data-driven mindset and passion for analytics. Excellent communication skills (writing, listening, phone, documentation). Enthusiastic and creative leader with the ability to inspire people. Ability to make effective decisions for Egnyte's long-term revenue strategy. A team player capable of high performance and flexibility working in a dynamic environment. Bachelor's degree from an accredited college or university. COMPENSATION: Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $70k - $80k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. BENEFITS: Competitive salaries and comprehensive benefits Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance Paid holidays and sick time 401(k) with company match Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland Gym, cell phone, and internet reimbursement Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more Your own Egnyte account with lifetime access HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place One Medical virtual care, providing you with healthcare access across the country Equal Employment Opportunity Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at ****************************** About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Subscription Renewals Manager Job Description Commvault is seeking a Subscription Renewals Manager to lead and develop a high‑performing frontline renewals team focused on customer retention, expansion, and subscription revenue growth. This role is responsible for driving renewals and expansion performance across assigned teams and territories, aligned with regional and global objectives. The ideal candidate brings strong execution discipline, a proactive coaching mindset, and experience in technical or consultative selling. The Subscription Renewals Manager partners closely with cross‑functional teams across the software lifecycle and thrives in a fast‑paced, dynamic environment. This role maintains a strong focus on revenue‑generating activities, including both vertical and horizontal expansion initiatives. Additionally, the role includes responsibility for recruiting and developing talent, evaluating performance, and reinforcing operating rhythms that drive accountability and consistent execution. How You Will Make an Impact Drive renewals and expansion attainment across assigned teams and territories Directly manage and coach frontline Renewals Representatives through 1:1s, deal reviews, and pipeline inspections Develop team capability through ongoing coaching, performance management, and career progression Ensure accurate forecasting and disciplined pipeline management using Salesforce and related tools Serve as an escalation point for customer and partner issues during deal execution Build strong customer and partner relationships in partnership with Core Field Sales and Customer Success Partner cross‑functionally to support renewal and expansion motions Champion consistent operating rhythms, including forecast calls, pipeline reviews, coaching cadences, and performance reviews Reinforce sales methodologies such as Command of the Message and MEDDPICC to enhance deal quality Identify and resolve execution friction within the renewals motion by collaborating cross‑functionally Maintain strong working knowledge of the data management market and Commvault offerings What You Need to Be Successful Bachelor's Degree required 5+ years of experience in sales or renewals roles, including managing or mentoring frontline sellers Proven ability to coach teams through complex renewals and expansion motions Strong forecasting, pipeline management, and analytical skills Experience using Salesforce CRM and modern sales enablement tools Demonstrated ability to recruit, ramp, coach, and develop high‑performing renewals talent Results‑driven with strong negotiation and execution skills Excellent written and presentation skills with the ability to communicate effectively with customers and internal leadership Thrives in a collaborative, team‑oriented environment High attention to detail with the ability to balance execution and coaching priorities Why You'll Love Working Here High income earning opportunities based on individual performance Employee Stock Purchase Plan (ESPP) Continuous professional development, product training, and career pathing Generous, competitive benefits supporting health, financial security, and work‑life balance #LI-Remote #LI-PK1 Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience. Pay Range$93,500-$163,300 USD Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to ******************************. Commvault's Privacy Policy

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world's most recognized brands, we're redefining what's possible in talent acquisition. We're a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won't just grow your career - you'll help millions of others grow theirs. Come join our team where we have each other's backs, champion our customers, hold ourselves accountable, and shape what's next in talent acquisition. Candidate Safety Notice Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to ********************** . About the Team:This role reports into the Revenue Operations department under the Director of Marketing Operations. Revenue Operations (RevOps) aligns marketing, sales, and customer success around shared goals, data, and processes. We manage the revenue tech stack (CRM, marketing automation, analytics), define and govern lifecycle stages, improve lead routing and forecasting, and deliver reporting/insights. Our work removes friction, boosts conversion, and drives predictable, scalable growth. About the Role: As a Senior Marketing Operations Manager to optimize and scale our marketing efforts. This role will oversee the marketing technology stack, drive efficiency, and ensure alignment across marketing, sales, revenue operations, and customer success teams. The Senior Manager will lead key initiatives in campaign execution, lead flow processes, and data-driven decision-making to support business and revenue growth.What You'll Do: Martech Stack Optimization: Oversee the management and optimization of marketing technologies, including Marketo, Zoom Webinars, Qualified, and Bizible ensuring alignment with marketing RCDOs Platform Operations: Own order of operations processing, segmentation, and utm tracking to ensure the timely and accurate flow of leads into SFDC. Inbound Routing & Chat Operations: Maintain inbound lead/chat routing rules and automation (Qualified/Piper), troubleshooting issues to protect speed-to-lead SLAs. Marketo Program Execution & QA: Build/clone programs and smart campaigns, QA tokens/forms/webinars and suppression/sync processes to ensure clean lifecycle movement and reporting. Project Management: Lead marketing operations projects, ensuring timely delivery and alignment with business objectives. Strategy Development: Work with MLT and Revenue Leadership to implement marketing operations strategies and drive the marketing operations roadmap. Cross-functional Collaboration: Work cross-functionally across marketing, revenue operations, sales, and revenue operations to ensure smooth execution of campaigns and reporting. What You Bring: Education: Bachelor's degree in Marketing, Business, or a related field. Experience: 5+ years in marketing or revenue operations, including 2+ years in a senior manager role. Strong knowledge of marketing technology and campaign management. Technical Expertise: Experience with Marketo, Salesforce, and Martech platforms. Data & Analytics: Ability to make marketing operations project recommendations from data-informed insights. Project Management: Strong project management skills Communication: Excellent verbal and written communication skills. Certifications: Marketo Admin, and experience with tools like LeanData, Drift, Qualified, Zoom or similar webinar tools. Leadership: Experience as a trusted SME, leading teams to success with marketing technology. Why You'll Love Working Here: Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ - ensuring programs that attract, engage, and retain top talent across the globe. Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ's mission to improve hiring outcomes for both people and businesses. Remote-first culture: Work from where you're most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups. Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work. Comprehensive benefits: Medical, dental, and vision coverage to support you and your family's health and well-being. Learning & development programs: Access to training, mentorship, and development resources to grow your skills - from HR operations to total rewards strategy. At Employ, we believe that when people from different backgrounds and perspectives come together, amazing things happen. We're proud to be an Equal Opportunity Employer, and we're committed to creating an environment where everyone feels welcomed, respected, and able to thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that when people feel they belong, they can do their best work and we want every member of our team to feel that sense of belonging. If you need accommodation at any stage of the hiring process, please reach out. We'll be glad to support you. Recruitment Fraud Notice: Employ takes candidate safety seriously. Please be aware that Employ recruiters and interviewers will only communicate with candidates using official email addresses ending *****************. We will never ask for payment, banking information, or personal financial details at any stage of the hiring process, and we do not conduct interviews via messaging apps or social media platforms. If you receive communication that appears suspicious or claims to represent Employ but does not come from ***************** email address, do not respond or continue engaging with the sender . Please report the message to ********************** .

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and Responsibilities: Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. Evaluates and improves TAC processes and tools. Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures; conducts department and individual training analysis. Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management. Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary. Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements and ensures that all TAC personnel strictly adhere to all applicable regulations. Maintains technical product knowledge and stays current with product trends, features and enhancements. Records TAC hours worked in the timekeeping and payroll systems in accordance with applicable guidelines. Plans, conducts, and attends meetings related to TAC business activities; documents and publishes outcomes, as appropriate. Maintains a travel schedule that is consistent with the requirements of the position. Performs projects, tasks and studies as may be requested by management. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications: Minimum of an Associate degree, preferred Bachelor degree in related field. Minimum of 5 years' experience troubleshooting complex electromechanical systems. Experience servicing CR & DR systems, Physical Requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less. Travel: Occasional (up to 10%) travel may be required based on business need. Salary and Benefits: $115,000.00 - $120,000.00 (DOE) + 10% Bonus opportunity Medical, Dental, Vision Life Insurance 401k Paid Time Off * #LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.

Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NASDAQ) Earning Potential: $70,000 - $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging - just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day - and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Base pay plus bonuses means earnings grow alongside results. Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health, dental, and vision plans through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities Meet with families virtually to help them select benefit programs that align with their goals. Build trust, answer questions, and guide clients through enrollment. Manage a personal book of business and maintain long-term relationships. Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile Self-motivated, positive, and eager to grow. Excellent communicator - friendly, confident, and authentic. Comfortable using Zoom and other online communication tools. Must be a U.S. or Canadian citizen. Passionate about helping others and building meaningful relationships. No prior insurance experience is required - only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom - apply today.

Job Type: Full-Time | Commission-Based Compensation: $90,000-$120,000/year AO Globe Life is hiring mission-driven qualified candidates to serve veterans and their families through structured virtual consultations. This is a fully remote position designed for individuals who want to build meaningful careers while making a real impact-without the pressure of cold calling or traditional sales tactics. Whether you're a veteran, a military spouse, or someone with a passion for serving those who've served, we provide the tools, support, and systems to help you thrive in a flexible, high-growth environment. Key Responsibilities Conduct virtual meetings with veterans and their families to assess their benefit needs Present supplemental life, accident, and health insurance options clearly and confidently Maintain organized and compliant digital records Assist clients with policy updates, claims, and post-enrollment support Participate in team development, mentorship, and leadership workshops What We Offer 100% remote work (U.S. only) Flexible scheduling - set your own hours All pre-qualified leads provided - no cold calling or prospecting Commission-based weekly pay with vested renewals Monthly and quarterly performance bonuses Equity opportunity at qualifying performance levels Licensing support for qualified candidates Fast-track promotion and leadership development opportunities Supportive team environment that values service and mission Ideal Candidates Background in client service, consulting, or benefits advising (not required, but helpful) Strong communicators who build trust virtually Organized, detail-oriented, and self-motivated Tech-savvy (Zoom, CRM, digital tools) Passionate about the veteran community Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or PC with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to deliver personalized supplemental benefits to working-class families. Our commitment to ethical service and remote-first opportunity has made us a trusted name in the industry. Interested in building a career that's meaningful, flexible, and mission-focused? Apply today. Let's serve those who've served-with purpose, precision, and heart.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Manager - REMOTE. In this role, you will lead and grow a high-performing support organization that focuses on enhancing the customer experience across multiple communication channels. You will be responsible for developing your team and ensuring that operational metrics such as service levels and customer satisfaction are consistently achieved. Your leadership will foster a culture of trust and accountability, positioning our team to deliver exceptional service that aligns with the core values of hospitality and care. You will also work closely with other departments to ensure a seamless customer journey and operational excellence.Accountabilities Lead and develop a team of customer support professionals. Ensure targets for service level agreements (SLA), quality assurance (QA), and customer satisfaction (CSAT/NPS) are met. Develop and implement operational strategies and policies. Foster a high-trust culture with clear ownership and accountability. Manage performance reviews and coaching programs for continuous improvement. Oversee workforce management and capacity planning. Drive process improvements to enhance service quality and efficiency. Requirements 3-5+ years of experience in customer support roles. Proven experience in managing team leads and multiple squads. Demonstrated ability to improve multi-channel operations metrics. Experience in handling complex customer escalations. Strong leadership skills with a focus on coaching and development. Operationally minded with proficiency in data analysis and metrics. Familiarity with customer service tools like Zendesk. Benefits Dynamic remote work environment with autonomy. Opportunities for professional growth and development. Collaborative team culture focused on hospitality and care. Flexible working hours to promote work-life balance. Access to resources for continuous learning. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you a strategic operator with deep Salesforce expertise and a passion for building scalable, efficient systems? Do you thrive at the intersection of process, technology, and business impact? Zenkraft is looking for a Salesforce Trailblazer and Customer Community Manager to help drive operational excellence across the organization while leveraging Salesforce as a core platform for scale, particularly with our 700+ customers. In this role, you'll partner closely with Sales, Customer Success, Marketing, and Finance to optimize processes, improve visibility, and ensure the business is operating smoothly and efficiently. You'll be a trusted advisor, systems thinker, and hands-on problem solver-someone who loves turning complexity into clarity and action. What you'll do *Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance. *Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy. *Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency. *Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform *Help streamline business processes surrounding case management, documentation updates, and customer discussion forums *Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making. *Translate business requirements into scalable Salesforce and operational solutions. *Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution. *Support revenue operations, including pipeline management, renewals, forecasting, and reporting. *Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions. *Stay current on Salesforce platform enhancements and recommend improvements that unlock business value. What we are looking for *2+ years of experience as a Salesforce Trailblazer. *Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance. *Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred. *Salesforce certifications are a plus *Proven ability to design and scale operational processes that support growth. *Exceptional analytical and problem-solving skills with strong attention to detail. *Excellent communication skills, with the ability to work effectively with executives and cross-functional teams. *Comfortable owning initiatives end-to-end and operating with a high degree of autonomy. *Experience supporting teams. **This role is currently open to candidates who are legally authorized to work and reside in the US, the UK, or Eastern Europe** About Zenkraft Zenkraft builds native Salesforce solutions that connect Salesforce solutions with global shipping and logistics providers. Our products help businesses automate shipping, tracking, billing, and logistics workflows directly within Salesforce. Our customers range from fast-growing startups to large global enterprises. We are a distributed, product-led company that values ownership, clarity, and execution. Every team member brings deep expertise and plays a meaningful role in shaping how we grow and scale. Why our work matters Logistics is complex, and operational inefficiency slows companies down. Zenkraft enables businesses to run smarter, faster, and more accurately by embedding logistics workflows directly into Salesforce-reducing friction, increasing visibility, and improving outcomes. What the job will bring you Ownership: Significant autonomy and responsibility over how the business operates and scales. Impact: Direct influence on revenue, efficiency, and customer experience. Connection: A close-knit remote team that invests in strong relationships and meets annually in person. Challenge: A fast-paced environment solving meaningful, complex problems.

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Department Production Employment Type Contract Location Richardson, US Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Tripledot We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication