Urban renewal manager work from home jobs

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Position Overview The Head of Renewals will lead the renewals function, ensuring predictable recurring revenue and an exceptional customer renewal experience. This leader will manage a team of Renewal Managers and Specialists, partner cross-functionally with Customer Success, Sales, and Finance, and own the strategy, forecasting, and execution of renewals across all customer segments. This is a high-impact role that combines strategic planning, commercial acumen, and operational leadership to maximize retention and growth within our existing customer base. Key Responsibilities Own and execute the renewals strategy, ensuring high on-time renewal and retention rates. Manage, coach, and develop a high-performing team of renewal professionals. Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences. Build and maintain renewal playbooks, forecasting models, and performance dashboards to drive visibility and accountability. Forecast renewal revenue accurately and report retention metrics to senior leadership. Analyze churn and retention data to identify trends, root causes, and process improvement opportunities. Lead contract negotiation and pricing discussions to optimize renewal outcomes. Drive automation and process efficiency, working with RevOps and Systems to optimize CRM and CPQ tools. Collaborate with Product and Marketing to feed customer insights into roadmap and value communication strategies. Key Competencies 1. Commercial Acumen Strong understanding of SaaS revenue mechanics - ARR, churn, gross and net retention, and expansion. Balances customer value with business outcomes. Anticipates renewal risks and acts proactively. Uses financial and operational data to inform decisions. Understands pricing, contract structure, and revenue impact. Demonstrates strong negotiation and business judgment. 2. Leadership & Team Development Builds, coaches, and leads a high-performing renewals team. Sets clear KPIs and performance expectations. Provides coaching and development opportunities. Fosters a culture of accountability and collaboration. Leads with empathy and resilience through change. 3. Operational Excellence Designs and manages scalable, efficient, and predictable renewal processes. Implements consistent renewal workflows and automation. Drives forecasting accuracy and process discipline. Partners with RevOps to optimize systems and tools. Continuously improves renewal processes to support scale. 4. Customer Centricity Aligns renewal success with customer value and satisfaction. Partners with CS to ensure adoption and value realization. Builds trusted relationships to support long-term retention. Handles escalations with a solution-oriented mindset. Uses customer feedback to influence product and pricing. 5. Collaboration & Influence Works cross-functionally to align strategy, process, and outcomes. Partners with Sales, Finance, and Legal on renewals. Communicates clearly and persuasively across teams. Influences through insight and data, not authority. Builds trust and alignment with internal stakeholders. Qualifications 7-10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams. Proven track record of achieving or exceeding renewal and retention targets. Experience scaling a renewals function in a high-growth SaaS environment. Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools. Excellent analytical, communication, and stakeholder management skills. Bachelor's degree required; MBA or equivalent preferred. Performance Metrics Gross Revenue Retention (GRR) Net Revenue Retention (NRR) On-Time Renewal Rate Upsell / Cross-Sell Contribution Forecast Accuracy Team Engagement & Productivity The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. Annual Pay Range$200,000-$240,000 USDWe are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You'll Love Working at Apollo At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you. Learn more here!

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We're looking for people who are driven, deeply passionate about their craft, and ready to dive in and help build on our incredible momentum and our purpose to make the world more efficient, safe, and sustainable. Renewals is the backbone of any SaaS company. This position is a vital part of Samsara's sales management team. The renewals manager will work closely with broader sales and customer outcomes organizations to ensure a high-value customer experience at the time of renewal. The position requires strong direction and client hands, priority management, and operational excellence. This role is metrics-driven, responsible for strong financial results for their team. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time. You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team. In this role, you will: Continually maintain and share accurate renewal results, forecasts, and customer trends Deliver against targets on a team and individual level Roll up your sleeves and dig in with the front-line team as needed on specific deals Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Hire, develop and lead an inclusive, engaged, and high performing team Minimum requirements for the role: 3+ years of sales management experience, 8+ years of overall sales experience Exceptional track record, including overperformance of general business objectives and sales targets Demonstrated record of success in a high-pressure, performance-driven sales environment Proven history of ability to hire, train, manage, and motivate talented sales teams History of thriving in a rapidly changing environment Strong interpersonal, networking and influencing skills with executive-level comms Strong empathy towards customers and passion for revenue and growth Love for winning as a team Renewals and SaaS experience preferred Bachelor's degree preferred The range of annual on-target earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.$152,617.50-$230,850 USD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email ********************************** or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com' or ‘@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here.

Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe & informed: We're humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off As one of the fastest growing software companies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! AlertMedia is looking for a Renewals Manager to help increase retention and look for revenue opportunities across our fast-growing customer base. This role will help ensure strong retention across our customers and identify opportunities for customer growth during renewals for extended contracts, up-sell, cross-sell, and through expansions. The Renewals Manager will work closely with our amazing customers, while partnering with our Customer Success Managers, Accounting, and the Sales team to accomplish these goals. Success will be measured in our ability to retain and grow annual recurring revenue. Who you are: You are passionate about renewals, caring deeply about customers and their success. You are motivated to win and thrive in a quota driven environment. You are comfortable influencing and negotiating with executives at large-scale enterprises and mid-sized organizations. You are articulate, inquisitive, collaborative, and analytical. You are a self-motivated, operations-minded professional who is highly organized and comfortable in a fast-paced, high volume renewals environment. You look for opportunities to streamline processes and strive for efficiency. You enjoy working closely with your peers cross-functionally, both as a leader and a learner. What you get to do every day: Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and enhance customer contracts and relationships Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments Prepare renewal quotes, notifications, and develop the playbook for maximizing revenue retention Position services and escalating pain points to the Customer Success team Maintain and report an accurate rolling 90-day forecast of renewals in your territory Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth Build and maintain strong relationships with internal and external counterparts, and serve as a bridge between Sales, Finance, and Customer Success Gain a deep understanding of our pricing model, contract structure, and the flexibility within them for negotiation Participate in Customer Success Manager led business reviews, and lead Renewals Meetings as needed Become well versed on the ROI and value proposition of AlertMedia What you bring to the role: 3+ years of professional experience in Renewals or Procurement, or 4+ years of Sales, Customer Success, Account Management preferably within a SaaS organization Salesforce experience required, Outreach a plus Consistent track record of achieving personal and team goals History of thriving in a rapidly changing environment Detail oriented, comfortable gathering and analyzing data, creative problem solver, team player, adaptable Ability to grow business in a strategic manner, i.e., creating new processes and initiatives with limited direction Strong ability to forge lasting relationships through verbal and virtual communication to meet objectives and sales quotas Ability to independently make good decisions in the spirit of the strategic direction of the organization Experienced in coordinating with cross functional teams to drive various objectives (quota, legal amendments, technical issues, etc.) This position is not eligible for visa sponsorship Why you'll love working at AlertMedia: Competitive base salary + Company-Wide Bonus program Generous and flexible time and parental leave policies Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees! 401K with a generous company match Amazing rewards and incentives - we love celebrating each other! Commitment to community service with opportunities to give back A Best Places to Work company 9 years in a row and numerous other awards Access to brand new downtown office with 360 views of Austin, high-tech building gym, and nearby running trails Ongoing career development opportunities facilitated by our Learning & Development teams About AlertMedia: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses-including JetBlue, Coca-Cola Bottling, and Walmart-in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit ******************* Come join us in our mission to save lives and minimize loss through effective communication. By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy - ************************************************

Anaconda is seeking a talented Renewal Manager to join our rapidly growing company. The Growth Renewal Manager will guide the renewal process for a specific portfolio, spearhead retention initiatives, and nurture customer connections to optimize contract renewals. This role is crucial in advancing customer retention, fostering revenue expansion, and upholding exceptional levels of customer satisfaction at Anaconda. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. What You'll Do: Manage the complete renewals process for a book of ~200 customers and collaborate effectively with Sales, Customer Success, Finance, and Legal teams to propel contract renewals and achieve revenue objectives Ensure on time renewals for the customers in your book of business Execute customer retention strategies, programs, and initiatives aimed at boosting renewal rates, decreasing churn, and fostering lasting customer loyalty Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues or obstacles to guarantee a smooth and seamless renewal process Analyze customer data, pinpoint renewal risks, and take proactive steps to engage customers, resolve issues, enhance value realization, and secure successful renewals Identify common themes of questions, issues & opportunities and develop repeatable processes & documentation to support Collaborate with Product and Sales operations to identify areas to automate the renewal process and streamline the process for customers Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management What You Need: 3+ years of proven experience in customer renewals management, customer success, or account management within the tech industry Proficiency in CRM tools like Clari, Salesforce, and Vitally Excellent communication, negotiation, strong objection handling, and relationship-building skills to engage with customers, address concerns, and drive successful renewals Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies and optimize customer retention efforts You embody our values of Clarity, Care and Candor You care deeply about fostering an environment where people of all backgrounds and experiences can flourish What Will Make You Stand Out: Contract management and CPQ experience Experience working with procurement and legal teams Experience working in a fast-paced startup environment Experience working in an open-source, AI, or data science-oriented company Why You'll Like Working Here: You'll thrive in a high-performance environment where results are recognized and rewarded Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth The application deadline for this role is 2/1/2026; applicants will be reviewed on an ongoing basis until the role is filled. The US base salary range for this role is $56,000 - $87,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed in each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process. In addition to base salary, we offer a comprehensive benefits package that includes: Flexible Vacation Policy Medical, Dental, and Vision Insurance Short Term and Long Term Disability Paid Parental Leave Monthly Wellness Stipend Employee Assistance Program and Mental Health Resources An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine. Anaconda is an EEO/AA employer M/F/V/D.

.** Splunk is looking for a **Marketing Operations Manager - Marketo Engineering** who will be responsible for building, maintaining, and optimizing our Marketo instance. We are looking for a person who loves data, thrives on system integrations and thinks critically when it comes to continually improving marketing processes. You'll partner closely with Marketing Strategy, Campaign Operations, Field Marketing, RevOps, Sales, and Data Analytics to enable efficient, data-driven marketing implementations, technologies, and workflows at scale **Meet the Team** Splunk is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills, and talent - but also bring your joy, your passion, and all the things that make you, you. Come help organizations be their best while you reach new heights with a team that has your back **Your Impact** As the Marketing Operations Manager - Marketo Engineering specialist, you will have the opportunity to tap into your knowledge and expertise to assist in a wide range of initiatives: + Act as a Marketo administrator and technical steward, ensuring operational excellence + Build, maintain, and optimize our Marketo instance to meet company-wide marketing needs + Ensure marketing workflows are accurate, efficient, and scalable + Partner with cross-functional teams to improve marketing processes and integrations + Lead marketing automation initiatives to enhance efficiency, accuracy, and campaign performance **Responsibilities** + Act as Marketo Administrator - monitor KPIs, ensure database hygiene, maintain email deliverability, manage campaign setup, and track network status + Configure and maintain integrations across our Marketo instance + Automate recurring workflows and processes using tools such as Openprise to increase efficiency and accuracy + Develop and enforce best practices and governance for Marketo usage - including naming conventions, folder management, process documentation, and version control + Collaborate with marketing strategy, sales operations, and data teams to keep all workflows accurate and efficient + Provide technical support to the broader marketing organization (campaign execution, email templates, landing pages, and forms). + Design, implement, maintain, and optimize Marketo campaigns, programs, and engagement paths + Maintain a modular, scalable Marketo architecture (including lead lifecycle, scoring, segmentation, nurturing, and triggers) + Stay current on Marketo and marketing automation trends while evaluating and introducing new tools and integrations + Train and mentor team members and stakeholders on best practices and capabilities within Marketo **Minimum Qualifications** + Bachelor's degree in Marketing, Business, Computer Science, or related field (or equivalent experience) + Marketo Certification(s) + 4+ years of experience with Marketo or comparable marketing automation platforms **Preferred Qualifications** + Deep understanding of email deliverability, lead lifecycle, scoring, segmentation, and nurture programs + Excellent project management skills with the ability to prioritize and manage multiple work streams under tight deadlines + Strong communication skills to effectively work across both technical and non-technical teams + Familiarity with AGILE/SCRUM process management methodologies + Prior experience working in B2B SaaS or a high-tech environment + Ability to train and mentor teams on marketing automation best practices + Demonstrated success in optimizing and scaling marketing automation systems in a growth environment + Experience integrating Marketo as part of a larger RevOps infrastructure + Strong cross-functional collaboration skills with the ability to influence process improvements + Experience managing integrations between marketing automation and CRM systems (e.g., Salesforce) and other data sources + Experience with REST / SOAP APIs, Webhooks, JavaScript (or similar technologies) + Experience using data tools (e.g., Tableau, Snowflake) + Strong problem-solving skills with the ability to troubleshoot complex campaign logic and data flows **Why Cisco?** At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $161,100.00 to $204,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco's policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $174,000.00 - $273,900.00 Non-Metro New York state & Washington state: $161,100.00 - $235,300.00 * For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Full-time Description CUSTOMER SUPPORT MANAGER Customer Support | Irving, TX RollKall was founded by a retired police officer with one goal in mind: help public safety professionals-police, firefighters, EMTs-connect with their communities through something called off-duty work. These are extra-duty jobs that enhance local safety while putting some extra cash in first responders' pockets. We built the platform that makes it easy, efficient, and trusted-for departments, officers, and the organizations that need them. POSITION OVERVIEW The Customer Support Manager is responsible for delivering an exceptional customer experience to Law Enforcement Agencies (LEAs), Law Enforcement Officers (LEOs), Coordinators, and their business partners. This role combines hands-on support with strategic leadership, managing day-to-day calls and cases while setting direction, driving departmental objectives, and fostering a strong support culture. The ideal candidate thrives in a fast-paced, high-growth environment and embodies RollKall's values of honesty, hard work, initiative, and thoughtful problem-solving. WHAT YOU'LL BE DOING Customer Support Leadership Act as a player/coach, leading a team of support associates (including 24/7 after-hours coverage). Take calls, resolve cases, and remain accessible to the team while modeling best practices. Serve as a trusted technical advisor, guiding associates on complex problems and preventing unnecessary escalations. Operational & Strategic Management Contribute to defining departmental goals, KPIs, and SLAs, and ensure team execution aligns with company objectives. Monitor and present KPI results (CSAT, handle time, first-contact resolution, etc.) to senior leadership. Maintain and optimize support processes, documentation, and self-service resources. Use data to identify trends, drive efficiencies, and influence long-term improvements. Cross-Functional Collaboration Partner with Development, Product, Sales, and Marketing to resolve customer issues and relay insights. Communicate customer feedback clearly to inform product and process enhancements. Build trust and maintain clear, timely communication with both customers and internal teams. YOUR SUPER POWERS Player/Coach Mindset - you can jump in to solve tickets hands-on, while also inspiring and guiding a team to grow and perform at their best. Data-Driven Problem Solver - you use reports, KPIs, and trends to uncover insights and drive smarter, faster decisions. Trusted Troubleshooter - you thrive on digging into technical and business issues, resolving them quickly without unnecessary escalations. Customer Champion - you know how to turn feedback into action, ensuring customers feel heard while influencing product and process improvements. Adaptable Leader - you embrace change, navigate fast-paced environments, and keep your team motivated through it all. WHAT WE'RE LOOKING FOR 5+ years in technical/software service and support, including 2+ years leading and managing multiple teams with varied responsibilities. Strong troubleshooting skills across technical and business issues, with proven ability to de-escalate difficult customer interactions and coach teams through high-stress situations. Skilled in support tools (Salesforce, Jira, Slack, SQL, Excel, Google Workspace) with the ability to build and optimize reporting dashboards, not just pull reports. Proven experience scaling support teams and developing support methodologies/frameworks in fast-growth SaaS environments. Experience implementing or managing Knowledge Base / self-service platforms to reduce case volume. Excellent written and verbal communication skills; able to explain complex issues clearly and concisely. Ability to thrive in a dynamic, fast-changing environment and manage time-sensitive issues. (Bonus) Familiarity with omnichannel support, API troubleshooting, or automation/AI-driven support systems. ROLLKALL CULTURE FIT One Team: People-first, collaborative, inclusive, and supportive. Servant Leadership: Lead with empathy, integrity, and accountability. Humbition: Combine humility and ambition while keeping the customer's needs central. Deliver Results: Show a bias for action, embrace change, and innovate to improve. COMPENSATION, BENEFITS & SCHEDULE The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week (Tuesday, Wednesday & Thursday) unless they have been officially authorized to work on a fully remote basis. Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits: - Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services) - Employee Assistance Program - Maternity and Parental Leave - 401(k) Plan for eligible members - Sick, Vacation time, and Paid Holidays RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Let's Change the World Many say it-few actually do it. At Newman Ministry, we believe faith is meant to be shared and lived in community. Through Newman Connection, Called, and Newman Student Housing, we help students stay connected to their Catholic faith, empower ministry leaders with technology to grow disciples, and create inspired living communities on campuses nationwide. We're also leading the Faith Forward Movement-a national initiative rallying parishes, schools, and families to keep Catholic students connected as they transition from high school to college. Our work bridges digital and physical connection, blending technology, storytelling, and live experiences to spark renewal across the Church. We're looking for a Marketing Operations & Campaign Strategy Manager to build and lead Newman Ministry's digital growth systems and campaign infrastructure-from CRM automation to donor engagement to Faith Forward events and rallies. This role sits at the intersection of data, storytelling, and mission. You'll own the platforms that power our outreach (HubSpot, Classy, websites, and email) and design campaigns that move people from awareness to engagement to generosity. You'll help architect the digital backbone that supports our Faith Forward rallies, donor activations, and national campaigns-ensuring every story told, every email sent, and every event hosted connects back to our mission and measurable outcomes. It's a hands-on, high-impact role for someone who thrives at the crossroads of faith, creativity, and digital excellence. What You'll Do: CRM, Data & Technology Ownership Lead and maintain the marketing and sales infrastructure in HubSpot across all Newman Ministry brands. Integrate HubSpot with Classy/GoFundMePro, websites, and event systems to capture, segment, and track leads and donors. Maintain database health, ensure accurate reporting, and automate lifecycle processes for donors, ministries, and partners. Train internal teams and ensure CRM consistency across marketing, sales, and donor development. Campaign Strategy & Donor Development Partner with Development and Marketing leadership to create cross-channel donor campaigns-spanning email, Classy, and digital storytelling. Develop and automate donor journeys that build awareness, gratitude, and recurring giving. Design and manage digital components of Faith Forward and other donor rally campaigns-connecting live events, email follow-up, and online engagement. Create dashboards tracking campaign ROI, donor retention, and digital reach. Faith Forward Movement & Event Integration Coordinate the digital marketing strategy supporting the Faith Forward Movement-including national rallies, ministry leader events, and partnership campaigns. Collaborate with the events and development teams to: Design pre-event awareness and registration campaigns. Manage post-event engagement workflows in HubSpot and Classy. Track new leads, donor conversions, and follow-up outcomes tied to event activity. Develop rally playbooks that unify messaging across email, web, and on-site experience. Utilize data and storytelling to cultivate lasting donor and ministry relationships. Email & Marketing Automation Manage all organizational email marketing-from donor engagement to ministry communications. Develop and maintain the email automation calendar aligned to Faith Forward, brand campaigns, and donor initiatives. Drive A/B testing, creative optimization, and data-driven improvement in engagement metrics. Analytics & Performance Reporting Build and maintain dashboards tracking performance across brands, campaigns, and events. Deliver insights to leadership on audience growth, conversion rates, and fundraising impact. Translate data into strategy, identifying where digital investments yield the greatest return on mission. Sales & Marketing Enablement Create and maintain sales and outreach playbooks for Called and Housing initiatives Equip sales teams with automated workflows, templates, and campaign tools. Serve as the connector between ministry engagement, donor development, and marketing systems. What You Need To Get the Job Done: 4-7 years of experience in marketing operations, CRM management, donor development, or digital campaign strategy. Advanced expertise with HubSpot (Marketing Hub + Sales Hub) and familiarity with Classy or equivalent fundraising platforms. Experience managing campaigns that integrate digital, event, and donor engagement. Strong analytical mindset with proven ability to derive strategy from data. Excellent written and verbal communication skills. Entrepreneurial spirit - thrives in a remote, startup-minded, mission-focused environment. (Preferred) Background in faith-based, nonprofit, or higher education marketing. What Will Make Us REALLY Love You: Entrepreneurial, self-directed, and comfortable in a remote, fast-moving environment. Experience in nonprofit, SaaS, or multi-brand marketing environments. Strong understanding of donor lifecycle strategy, LTV, and conversion optimization. Familiarity with API integrations, web tagging, and data mapping. Experience working cross-functionally with sales, product, and creative teams. What You'll Love About Us: Mission That Matters - Every campaign helps connect students and ministries to faith and community. Purposeful Collaboration: Work with a passionate, creative team dedicated to excellence and impact. 100% Remote Work Environment - Dallas preferred, flexibility available Technology Set Up - Company MacBook and a stipend for tools to help you succeed. Great Company Culture - We are a team. We work as one. We act as one. Work that Stays at Work - Genuine work/life balance. Rest and Relaxation - Generous paid time off, including 12 paid holidays plus company-wide closure from Christmas to New Year. Health Benefits - Comprehensive health coverage because healthy people = happy people. Join the Movement If you're a strategic builder who loves turning mission into measurable momentum-and you want your work to serve something bigger than metrics-we'd love to meet you. Help us power the Faith Forward Movement, grow generosity, and connect communities across America. Apply today to join the team that's building systems that grow faith and fuel connection. An Equal Opportunity Employer--M/F/D/V Newman Ministry is an Equal Opportunity Employer. All qualified applicants will be considered for employment at Newman Ministry without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran, marital, or citizenship status, or any other status protected by law. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

Job DescriptionAbout IvoIvo is an AI-powered contract intelligence platform built for in-house legal teams. Our products - Ivo Review, Ivo Assistant, and Ivo Repository - help organizations transform the way they review, manage, and understand contracts. Ivo automates complex legal workflows, uncovers hidden risk patterns, and delivers insights in seconds. We're growing rapidly and building a marketing organization that's as data-driven and operationally excellent as the technology we build. The RoleWe're looking for a Marketing Operations Manager / Senior Marketing Operations Manager to own the systems, processes, and data infrastructure that power Ivo's marketing engine. This role sits at the intersection of Marketing, Sales Development, and RevOps - ensuring we can scale pipeline generation, measure impact, and maintain a clean, reliable flow of data across Hubspot, Salesforce, and our broader tech stack. You'll partner closely with Marketing leadership to operationalize campaigns, refine lead management, optimize funnel conversion, and build reporting that informs strategic decisions at the executive level. This is a high-visibility, high-impact role for someone who loves solving complex operational challenges, building efficient systems, and enabling marketing performance at scale.Responsibilities Systems & Infrastructure Own the integration and ongoing sync between HubSpot and Salesforce, ensuring field mappings, data flow, and object relationships are clean, accurate, and well-documented. Manage and optimize Ivo's marketing tech stack, including HubSpot, Salesforce, Default, LeanData, Apollo, Clay, UserGems, and other connected tools. Implement data governance best practices: duplicate management, source stamping, validation rules, and enrichment workflows. Automation & Campaign Operations Build, test, and maintain marketing automation workflows, nurture programs, and lead scoring models that align to Ivo's pipeline goals. Partner with Demand Gen, Event, Content and SDR teams to operationalize campaigns across channels (email, content, events, paid media, and webinars). Ensure consistent campaign tracking, UTM hygiene, and attribution tagging for accurate ROI measurement. Attribution, Reporting & Analytics Develop and maintain dashboards in Salesforce and HubSpot to track marketing performance, pipeline influence, and conversion health. Conduct regular funnel analyses to identify friction points and recommend process or tooling improvements. Process Optimization & Enablement Document and streamline cross-functional workflows (lead handoff, MQL → SQL progression, campaign tracking, etc.). Partner with Marketing to optimize ABM, campaign member management, and lifecycle stage progression. Support marketing team enablement by creating documentation, playbooks, and process guides. Qualifications 3+ years of experience in marketing operations in a B2B SaaS environment. Deep experience with HubSpot and Salesforce administration (custom fields, workflows, validation rules, and reporting). Strong understanding of lead lifecycle management, campaign tracking, and attribution models (multi-touch, influence, etc.). Experience managing or integrating tools such as LeanData, Apollo, Clay, Clearbit, or similar. Analytical mindset: comfortable working with data to diagnose funnel performance, identify opportunities, and communicate insights. Excellent organizational and communication skills, with the ability to translate between technical and non-technical stakeholders. What Success Looks Like Our HubSpot to Salesforce sync runs flawlessly, with clear data lineage and zero black-box processes. Marketing has real-time visibility into performance, pipeline influence, and ROI by channel and campaign. Campaigns launch faster with minimal manual effort, supported by well-built workflows and automations. Data quality and operational excellence drive confidence in our reporting and forecasting. Marketing, Sales, and RevOps operate as a unified, insights-driven GTM team. Compensation and Benefits Competitive Compensation: The USD base salary range for this role is $145,000 (excluding equity). Final offer amounts are determined by multiple factors, including experience and expertise. Relocation and Visa Support: Relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable. Medical Benefits: Comprehensive medical, dental and vision plans to suit the needs of you and your family. Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work. Office Extras: Generous office space in Downtown San Francisco, with snacks, coffee, and regular team building events and activities. FAQ:How far along are we?We launched in early access in 2023. Since then, we've had an incredible response from the market and are growing rapidly. We 5x'd in ARR in the last 12 months. Our clients include companies like Canva, Quora, Zapier, Pinterest, Reddit, WordPress, and more. We're happy to share more details with candidates who go through our interview process. Is this a chill gig?Startups are very hard, especially if they're growing fast. You'll have a ton of responsibility, and there's always an enormous amount of stuff to do. It's hard work but the payoff is uncapped. Can I work remotely?We require candidates to work with us in-person 5 days a week in our San Francisco office.

Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that. What is Monograph? Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward. Why Work at Monograph? People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness. Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design. Work with some of the best product people in the world: We're an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life. About the Role We're looking for a Marketing Operations Manager to join Monograph and help scale our marketing engine. Reporting to the VP of Operations, this role partners closely with the Marketing team to optimize systems, processes, and analytics that drive pipeline growth, while collaborating with Revenue Operations and Sales to ensure smooth handoffs and clear visibility across the funnel. You'll own the systems, processes, and analytics that power Monograph's demand generation and revenue pipeline. This is a strategic, hands-on role for someone who loves blending systems thinking with execution, who gets energy from cross-functional collaboration, and who's motivated by turning insight into action. Your Role Partner with Sales and Marketing leadership to design, implement, and optimize the full lead-to-revenue funnel Own marketing performance data - building and maintaining dashboards, analyzing trends across campaigns, pipeline, and revenue, and surfacing insights that drive demand generation and content strategy. Manage and continuously improve the tech stack (Hubspot, Salesforce, LinkedIn, Clay, AI and other GTM tools), ensuring data integrity and seamless integrations between systems Partner with Revenue Operations and Demand Generation to optimize lead flow, campaign attribution and coordinate data flows, campaign attribution and full funnel reporting on marketing leads. Support campaign execution by building automations, lead scoring models, and workflows that improve speed to lead and conversion rates Lead cross-departmental projects that improve GTM efficiency, pipeline hygiene, and lifecycle management Champion best practices for reporting, tracking, and communication between Marketing and Sales You Are A systems thinker who loves making complex things simple and measurable Equally comfortable in spreadsheets, dashboards, and conversations with executives Curious, detail-oriented, and proactive in finding opportunities to improve GTM performance Collaborative by nature - you know how to translate between marketing, sales, and ops teams Comfortable operating with autonomy and taking ownership of high-impact projects Your Experience 5+ years in Marketing Operations, Revenue Operations, or Growth Operations, ideally in a SaaS environment Hands-on experience with Salesforce CRM and HubSpot, as well as other marketing tools like Gong, Clay, Dreamdata, and Webflow. Proficiency in SQL for data analysis and validation; JavaScript experience is a plus. Experience partnering with Sales to align GTM strategy, reporting, and pipeline performance Proven ability to build and optimize dashboards, workflows, and forecasting models that drive clarity and efficiency Strong analytical skills with a data-driven approach to translating insights into actionable recommendations Excellent communication and project management skills with the ability to influence cross-functionally and champion continuous improvement Compensation $120,000 - $130,000 salary (depending on experience), plus a comprehensive benefits package. We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply. You'll Love Our Benefits 🎭 Innovative engineering and product culture 💰 Early-stage well-funded company ❤️ Inclusion and diversity as a company priority And for US-based, full-time employees: 🌡 100% premium coverage on our healthcare plans for employees and their families 🦷 Dental & vision coverage for employees and families 🖥 New laptop & equipment 🏋🏻 ♀️ Wellness Stipend

Job Description The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2025 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, Spain, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse. Position Summary Arkose Labs is looking for a seasoned expert of Marketing Operations and Data who will manage Marketing Automation/Operations and Email Marketing functions. Through well-orchestrated campaigns, you will optimize leads quality and awareness of the Arkose Labs brand and elevate buyers' experiences in our key market segments. You will be responsible for meeting the quarterly pipeline targets for all regions along with other marketing teams. You will report directly to the Sales Operations Manager to align the marketing automation and operations plan with the entire company plan, and implement best practices in campaigns. You will collaborate closely with the ABX, web, product marketing, content marketing, global events, and digital marketing teams. Responsibilities Hands-on own and drive the data related tasks - data dashboards, reports, KPIs, integrations, hygiene, tracking validation, operations, meetings (agencies and internal teams including marketing/sales teams) and projects strategizing to delivery. Configure and manage marketing tech stack including Marketo, Gong, Monday, seamless.ai, outreach, zoominfo, salesforce, leandata, full circle insights and their integration etc. Own data hygiene, normalization and standardization in all the data platforms through validation, form restrictions. Manage the data and flows in Salesforce Create and manage leads, contacts and accounts as needed. Integrate and use google data studio, and tableau or power BI with marketing vendors/platforms like Google/Linkedin. Create dashboards and reports using these systems. Create ad-hoc reports to provide quick insights/clarifications quickly on demand using Salesforce, Marketo, data studio, google analytics and other platforms. Share insights and drive optimization efforts cross-functionally. Verify/use/integrate data from and in the original source like Google Ad, Linkedin Ads, other platforms. Google tag manager is a plus. Enrich and/or extract data manually and through integration. Upload enriched and raw data in the systems manually and through integrations. Understand and help optimize lead life cycle and funnel. Monitor and optimize lead quality by maintaining/improving the integrations of lead handling and enrichment tools Provide regular insights and reporting to prove efficiency of the marketing operations and to help other marketing teams focus in the right areas based on the data in order to make a positive pipeline impact. Track campaign performance metrics from the first touch to revenue generation closely. Understand and follow UTM parameters and related industry standards as it relates to paid marketing. Build scalable and best-practice structures that reduce maintenance requirements in the long term while satisfying short term needs. Participate in and contribute to the company and department roadmap and execution planning. Communicate the plan effectively with key stakeholders, including the sales, marketing, product, and customer success leadership teams. Partner closely with the demand gen, ABX, digital, content, web, creative teams Requirements You must have: At least 5 years of marketing operations and data operations related experience in marketing for B2B SaaS companies using major data platforms. Experience in cybersecurity or fraud prevention space is a strong plus. Highly experienced in interpreting marketing analytics and KPIs. Experience in Tableau or PowerBI, Salesforce, Google Data Studio, Google Analytics and other tools to excel at your responsibilities is a must. Google Tag Manager, Outreach, LeanData, BrightTALK, ZoomInfo, and/or attribution tools (Full Circle Insights or Bizible) or equivalent experience. Excellent written and verbal communication skills, as well as analytical and problem-solving skills. A growth mindset, and be willing to experiment and improve. Comfortable in a high pace environment. You must be: Driven to work in a fast-moving, high-growth company, to own and design programs, and to make a meaningful impact on the success of the business. Able to travel occasionally to support corporate events. Keeping up to date on the latest digital marketing trends. Why Arkose Labs? At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, and more. We're not just a company; we're a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe. Why do top tech professionals choose Arkose Labs? Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients. Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment. Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events. Ideal Size: We're structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas. Join us in shaping the future of technology. At Arkose Labs, you're not just an employee; you're part of a visionary team driving global change The most recognizable brands in the world select Arkose Labs, including Roblox, Microsoft, Adobe, Expedia, Snapchat, and Zilch. We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education. We value: People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do. Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another Customer Focus. We empathize with our customers and obsess about solving their problems Execution with precision, professionalism and urgency Security. It's the lens through which we implement our processes, procedures, and programs Benefits: Competitive salary + Equity 401k plan Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents Flexible PTO Life insurance coverage Short and Long Term Disability Insurance paid by the company Generous nationwide parental leave policy Amazing discounts program Wellbeing package including mental health and gym discounts Flexible working hours to support personal well-being and mental health Employee Assistance Program Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities. The anticipated salary range for this position is $100,000.00 to $130,000.00. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate's skills, experience, and other qualifications as well as the candidate's location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

About Lexful Lexful is a stealth, AI-native Managed Service Provider (MSP) startup, building the next unfair advantage for MSPs in the AI era. The powerful Lexful platform will not only alleviate major challenges for MSPs but also help them generate new revenue. We're an AI-native SaaS startup building from first principles. We're pre-launch (targeting Feb 2026) and moving fast, with a tight feedback loop between product, design, engineering, and our design partners. We're not just bolting AI onto an old product-we're a multi-tenant product that enables partners to drive a sell-through motion. You'll be joining a founding team that's deeply committed to shipping real customer value, testing often, and iterating based on what works in the field-not just what we imagined in a whiteboard session. Why This Role Matters Reporting into the Chief Technology and Product Officer, as the L2 Technical Support Manager, you'll be the go-to technical expert to provide comprehensive support for MSP customers who are using Lexful's AI-native platform. In this customer facing role, you'll handle end-to-end customer engagement from onboarding through ongoing technical support, resolving complex integration issues and partnering with engineering to continuously improve our platform. You'll work as the trusted technical expert MSPs rely on across all communication channels. What You'll Do Customer Support & Issue Resolution Support MSP customers through end-to-end engagement: onboarding, account setup, debugging, and feature discovery. Investigate and resolve inbound issues across all channels (email, Slack, chatbot, in-app support). Reproduce bugs across different environments (browsers, Windows, Mac, mobile) and partner with engineering to document fixes. Achieve 90%+ first-contact resolution without engineering escalation. Adapt communication style for both technical MSP staff and non-technical end users. Platform Implementation & Integration Support Lead technical onboarding and guide migrations from legacy solutions to Lexful. Troubleshoot API integrations into PSA platforms RMM tools, and Microsoft 365. Configure optimal Lexful setups for multi-client MSP environments. Help customers discover and implement advanced features and integrations. Strategic Support Operations Surface trends and insights from customer feedback to inform product development. Lead strategic projects to improve support experience and internal knowledge sharing. Create and maintain technical documentation and Knowledge Base and other troubleshooting resources. Build processes and tools to enhance support efficiency. What We're Looking For Technical Skills & Experience 3 - 5+ years technical support experience with B2B SaaS platforms. Strong troubleshooting skills for APIs, integrations, and technical issues across different environments. Experience with Microsoft 365 administration and enterprise integrations. SQL, JavaScript, APIs, and GitHub experience preferred (curiosity to learn is valued if no direct experience). Understanding of AI/ML concepts and natural language processing is a plus. MSP Industry Knowledge Deep understanding of MSP workflows and technology stacks. Experience with PSA platforms and RMM tools. Familiarity with MSP documentation platforms and automation tools. Knowledge of MSP compliance requirements (SOC 2, ISO 27001). Communication & Mindset Excellent communication and customer service skills with technical and engineering user base. Ability to adapt communication approach for non-technical users. Passion for technology, quality, and a job done right. Self-directed with systematic approach to problem-solving. Experience creating technical documentation and training materials. What We Offer The chance to be a founding team member, shaping the company's product vision and culture. A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup. Top of the line benefits package. A fully remote, flexible work environment with autonomy and ownership. The opportunity to work on cutting-edge technology with a strong product-market fit. A team that values collaboration, innovation, and continuous learning. We invite all qualified candidates to apply. We thank you for your interest, and only successful applicants will be contacted. Please no recruiters or phone calls.

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication

Who is Tenable? Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they'll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you're part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Senior Revenue Marketing Operations Manager at Tenable is responsible for optimizing the marketing technology stack and processes to drive efficient pipeline generation and revenue growth. This player/ coach role focuses on managing marketing automation and data integrity, ensuring seamless alignment and reporting across marketing and sales systems like Marketo and Salesforce. They will also lead and execute transformative, cross-functional technology projects aimed at enhancing operational efficiency, improving data governance, and scaling global revenue programs. Your Opportunity: Manage, optimize, and govern key MarTech platforms (e.g., Marketo, Salesforce, DemandBase) to ensure seamless integration, data quality, and high operational efficiency in support of Revenue Marketing goals. Design and implement automated programs and workflows that directly support global campaigns and pipeline creation efforts across all stages of the funnel. Lead transformative projects across Marketing, Sales, and IT to improve operational processes, enhance lead management (lead scoring, routing, service level agreements), and enable global scaling. Function as both a hands-on practitioner in managing and configuring MarTech systems and a strategic coach to junior team members, guiding best practices in Revenue Operations and systems management. Define and maintain data governance standards to ensure the accuracy and health of the marketing database. Build and manage critical dashboards and reports to track key metrics and inform data-driven decision-making. Set Key Performance Indicators (KPIs), analyze campaign results, and apply a rigorous test-measure-learn approach to continuously optimize program performance and improve marketing spend efficiency. Educate and enable internal stakeholders and partners on new processes, tools, and initiatives to ensure consistent implementation of the Revenue Marketing strategy. What You'll Need: 7+ years of dedicated experience in Marketing Operations, Revenue Operations, or a related field within B2B high-tech environments. Proven hands-on expertise in administering and optimizing Marketing Automation Platforms (MAP), such as Marketo, and deep familiarity with CRM systems, such as Salesforce, including integration management and data flow architecture. Strong track record in defining, measuring, and reporting on key Revenue Marketing KPIs, with the ability to use data to optimize programs mid-flight and drive continuous improvement. Exceptional project management, time management, and cross-functional collaboration skills to lead complex, organization-wide transformation projects. Excellent written and verbal communication skills, specifically for documenting processes, communicating technical requirements, and educating stakeholders. Results-driven with the ability to thrive in a fast-paced global environment, take ownership, and manage increasing responsibility. Able to work permanently in a hybrid/on-site capacity at our Boston, MA office or headquarters in Columbia, MD. #LI-MM1 #LI-Hybrid We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact ********************** for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review. For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale. Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 - including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia. About The Role The Marketing Operations Manager plays a pivotal role in shaping Jasper's marketing effectiveness and operational excellence. Reporting into the Senior Director of GTM Operations, this role ensures that the systems, processes, and insights powering Jasper's marketing engine are strategic, scalable, and relentlessly data-driven. This is a highly cross-functional role requiring tight collaboration across Marketing, Sales Ops, Sales, and Data Science to enhance marketing performance, optimize pipeline creation efficiency, and provide proactive, actionable insights to leadership. This fully remote role reports to the Senior Director, GTM Operations and is open to candidates located anywhere in the continental US. What you will do at Jasper Own Lead Flow and Routing Operations: Manage and continuously optimize lead routing, MQL definitions, and assignment logic across systems in a simple, scalable, and organized manner-ensuring Sales and BDR teams receive timely, high-quality leads. Drive Marketing Performance Strategy: Partner with Marketing, Sales Ops, and Data Science to identify friction points across the funnel, propose solutions, and deliver measurable improvements in lead flow and conversion. Monitor and Safeguard Marketing Data Integrity: Own data accuracy across HubSpot, Salesforce, and attribution tools-proactively identify and resolve anomalies before they impact reporting or routing. Translate Data Into Operational Strategy: Turn insights into actionable plans that improve marketing ROI, funnel velocity, and go-to-market efficiency. Establish a Proactive Insights Cadence: Build weekly and monthly funnel health reviews that surface trends, anomalies, and recommendations for Marketing and GTM leadership. Optimize and Automate the Martech Stack: Continuously improve Jasper's marketing systems and workflows, implementing AI-driven automations to increase scalability and reduce manual effort. Align Stakeholders Across GTM Teams: Work as a cross-functional connector between Marketing, Sales, Sales Ops and Data Science -ensuring tight alignment on lead quality, routing logic, and campaign attribution. What you will bring to Jasper 5+ years in Marketing Operations, Strategy, or RevOps within a high-growth B2B SaaS environment. Proven ability to translate complex data into actionable insights that shape strategy and improve performance. Absolute expertise in HubSpot-you should be fluent in workflows, automation, reporting, and integrations. Strong Salesforce experience-comfortable managing integrations, objects, and reporting within a multi-system GTM environment. Experience with Mode (or similar BI tools) is a plus for turning data into actionable insights. Experience supporting or partnering closely with BDR/SDR Ops is a plus-especially handling lead routing, MQL management, and sales handoff processes. Deep knowledge of lead management tools. Experience leading cross-functional initiatives end-to-end-from problem identification to delivery and measurement. Strong understanding of lead scoring, routing logic, and funnel optimization best practices. Exceptional project management skills-organized, accountable, and capable of managing multiple initiatives simultaneously. A data-driven, proactive communicator who anticipates challenges and shares insights before others ask. Compensation Range At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base salary range offered for this role is $102,000 - $120,000. Compensation may vary based on relevant experience, skills, competencies, and certifications. Benefits & Perks Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families 401(k) program with up to 2% company matching Equity grant participation Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work FlexWellness program ($1,800 annually) to help support your personal health goals Generous budget for home office set up $1,500 annual learning and development stipend 16 weeks of paid parental leave Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa .

We're looking for a data-driven, systems-savvy Marketing Operations Manager to own the infrastructure, reporting, and processes that power Privy's marketing team. You'll play a pivotal role in ensuring campaign execution is seamless, lead flow is clean and trackable, and our tech stack drives efficiency and insight. This is a high-impact role for someone who thrives on cross-functional collaboration, building scalable systems, and digging into the data to find ways to drive pipeline and performance. What you'll do Own the marketing tech stack - manage, optimize, and integrate tools like HubSpot. Lead database hygiene & lead flow management - ensure proper tracking, segmentation, and routing of all inbound and outbound leads. Campaign support - partner with demand gen and lifecycle marketing to execute email campaigns, landing pages, and A/B tests. Build reporting infrastructure - create dashboards to track funnel performance, campaign ROI, and attribution insights. Enable better decisions - analyze funnel metrics to identify drop-offs, optimize lead scoring, and recommend process improvements. Be the liaison to Sales Ops - ensure seamless handoff of MQLs and accurate pipeline tracking. Drive operational excellence - implement best practices in tagging, UTM tracking, lead enrichment, and nurture logic. Requirements 3-5+ years in a marketing operations or revenue operations role, ideally in a fast-paced SaaS or ecommerce tech environment. Strong hands-on experience with marketing automation (HubSpot required), CRM, and reporting tools (Looker, Tableau, or similar). Comfort working with data sets and spreadsheets (SQL a plus but not required). Process-driven mindset with a passion for optimization and scalability. Strong communicator and collaborator-able to partner with GTM, product, and exec stakeholders. Familiarity with multi-channel funnel tracking and attribution models. Benefits High autonomy with no career ceilings. Challenging and interesting work. Amazing colleagues. Competitive salary and equity. Work remotely. Covered health, dental, and vision insurance. Regular team events and off-sites. Unlimited PTO and generous paid parental leave.

Role: Marketing Operations Manager Department: Global Marketing and Communications General Description: The Marketing Operations Manager plays a pivotal role in supporting a high-performing global marketing and communications team. This position ensures that marketing initiatives are executed efficiently, on time, and on budget through strong project management, streamlined processes, and effective cross-functional collaboration. The role oversees marketing operations, budget and invoice management, and provides process-oriented leadership to help advance Operation Smile's mission and strategic goals. Essential Functions: Project & Process Management Lead end-to-end project management for global marketing initiatives, ensuring deliverables meet deadlines, stay within scope, and align with organizational strategy. Develop, implement, and optimize workflows, processes, and tools to increase efficiency and consistency across the global marketing function. Maintain project trackers, timelines, and reporting dashboards to provide visibility into campaign progress and performance. Coordinate cross-functional projects involving marketing, communications, fundraising, and program teams. Budget & Invoice Management Manage the global marketing budget in partnership with finance and leadership. Track expenses, process invoices, and ensure accurate and timely financial reconciliation. Provide regular budget reports and forecasts to leadership, ensuring resources are allocated effectively. Partner with vendors and agencies to manage contracts, scopes of work, and billing. Cross-Functional Collaboration Act as a liaison between marketing and internal teams (programs, development, digital, communications, operations) to ensure alignment and smooth execution of initiatives. Support regional and local marketing teams in tailoring global strategies for local implementation while maintaining brand and message consistency. Facilitate regular communication and knowledge sharing across global marketing colleagues. Data & Performance Management Develop and maintain systems to track marketing KPIs, campaign outcomes, and operational efficiency. Support reporting and analysis to inform decision-making and drive continuous improvement. Ensure proper adoption and use of marketing platforms, tools, and CRM systems. Requirements Job Qualifications and Skills Required: Education: Bachelor's degree in Marketing, Communications, Business Administration, or related field required. Master's degree preferred. Experience: 5+ years of experience in marketing operations, project management, or a related role; non-profit or global organization experience strongly preferred. Demonstrated success managing marketing budgets, processes, and systems. Proven ability to collaborate across functions and engage stakeholders at all levels. Skills: Exceptional project management and organizational skills; experience with tools such as Asana, Trello, or Monday.com preferred. Strong analytical and financial management skills with high attention to detail. Process-driven mindset with the ability to design and implement scalable workflows. Excellent communication and interpersonal skills, with cultural sensitivity in a global environment. Ability to thrive in a fast-paced, matrixed organization and manage multiple priorities simultaneously. Personal Attributes: Mission-driven and passionate about advancing global health impact. Highly collaborative, with strong relationship-building skills. Flexible, agile, and adaptable to changing priorities and diverse teams. Proactive problem-solver who brings structure, clarity, and accountability to the work. Compensation: Operation Smile is committed to pay transparency. The anticipated salary range for this position is $71,200 to $82,000, which may vary slightly based on a candidate's experience, qualifications, and geographic location. Why Operation Smile? Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being. A Brighter Future - Make saving for the future easy with Operation Smile's 401(k) plan, featuring Safe Harbor and employer matching. Cha-ching! Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles! Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what! Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays! More time for fun and relaxation. Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements. Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives. Salary Description 71,000 to 82,000

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Strategy Manager, CRM, you'll play a pivotal role in shaping how we drive smarter engagement and lasting customer connections. You'll join a team energized by data, creativity, and emerging tech where AI and innovation meet action. From optimizing customer journeys to crafting cross-sell strategies, you'll help redefine how we engage, retain, and grow our player base. This is a fast-paced, high-impact role where your insights will influence how our marketing and product efforts come to life across DraftKings. What you'll do as a Strategy Manager, CRM Collaborate with various operations, marketing, analytics and product teams to drive cross-functional initiatives ranging from product enhancements to new promotional mechanics. Monitor product flows to optimize customer journeys across different product features. Develop and deliver clear, actionable frameworks and performance updates to senior leadership, ensuring visibility into results and opportunities. Establish and maintain a cross sell testing roadmap to optimize engagement and retention, evaluating creative, content cadence, and targeting strategies. Operate in a fast paced goal-oriented environment where managing prioritization for executional bandwidth is crucial to success. What you'll bring At least 5 years of relevant marketing experience, preferably in Technology, Ecommerce, or Regulated Gaming. Strong analytical skills, with comfort designing A/B tests, interpreting results, ability to use data to drive decisions and adjusting strategy accordingly. Highly organized with strong attention to detail, excellent communication skills and capable of managing multiple projects simultaneously in a fast-paced environment. Strong ability to synthesize information and present in memo or slide format to senior leadership to drive change and innovation. Strategic, data-driven thinker who thrives in ambiguity and is excited by the opportunity to build something new. Experience with SQL/Snowflake, HTML and/or Tableau is a plus. Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 109,200.00 USD - 136,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.