Urban Science jobs

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW The IT Operations Senior Specialist, Security works as an integral part of the Urban Science Security Team to protect the confidentiality, integrity and availability of company and client information assets. This individual will support ISO certified information, privacy, and environmental management systems - based on ISO 27001, 27701, and 14001 Standards. This includes management of the assessable asset catalog, risk/vulnerability assessment of information assets, risk management to full remediation and closure, and provision of ISMS/risk metrics and reporting. This role has current Hybrid Workplace flexibility with preference for a candidate that resides local to one of our offices, with availability to work in-person two to three days per week. We are headquartered in Detroit, MI and have additional U.S. based offices in Atlanta, Dallas (Plano), LA (Long Beach), Nashville (Franklin), New York (Woodcliff Lake, NJ), and Washington D.C. (Reston, VA). However, consideration will be given for fully remote work if a candidate resides elsewhere in the United States. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities Support and operations of a global ISO 27001, 27701, and 14001 information security, privacy, and environmental management system. Author, update, and manage ISMS documentation set including process descriptions, flow diagrams, checklists, etc. Manage annual internal and external audit process including interaction with audit firms, audit/auditor scheduling, participant scheduling and related tasks. Manage Security Intranet site including standard SharePoint, Wiki, and Power BI sites. Work with virtual security teams on global security implementation, remediation, and improvement projects. Manage security corrective action and continuous improvement process including processing nonconformity reports, creation of corrective actions, and managing corrective actions to closure Occasionally work with clients and account teams to provide responses to security assessments and questionnaires. Support regular risk assessment, controls reviews, gap assessments, and access reviews. Provide security/privacy expertise and support to Urban Science business and technical teams. Participate in relevant security training events and activities. Achieve and maintain relevant technical and operational security skills and certifications. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge of Microsoft Office products - Word, Excel, PowerPoint. Knowledge of current technological developments/trends in area of expertise, and a willingness to continually improve knowledge and skills Ability to work in a highly confidential manner. Ability to work remotely and occasionally in a shared office environment (in Detroit). Ability to work in a highly collaborative team environment using Microsoft Teams. Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills required, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes; requires the ability to follow established internal PMO procedures and present project conclusions; proficiency in MS Project strongly preferred Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure including the ability to create technical documents Analytical Thinking/Reasoning: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Results Orientation: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards Ethics/Integrity: Requires the ability to behave in a trustworthy & transparent manner Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors Customer Service Orientation: Requires the ability to understand and help/assist both internal and external customers and meet their needs Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions EDUCATION AND EXPERIENCE Must have a baccalaureate degree in information technology, or related field, from an accredited U.S. college or university, or equivalent foreign institution. Must have a minimum of five years relevant work experience. Strong understanding of various risk management frameworks, such as ISO 27000, SOC2, ITIL, etc. Understanding of global compliance law/regulation (e.g. GDPR, CCPA/CPRA, Privacy Guard, PIPEDA, etc.) Knowledge of risk management system like Zen GRC. One or more of the following certifications is desirable (or relevant): ITIL - Information Technology Infrastructure Library ISSAP - Information Systems Security Architecture Professional CISA - Certified Information Systems Auditor CISM - Certified Information Security Manager CRISC - Certified Risk and Information Systems Control Cybersecurity Audit Certificate ISO Lead Auditor Certification WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. Responsibilities Provide high-quality phone and email support of Tyler's New World Public Safety software applications Perform extensive troubleshooting of key software and hardware components to closure Take ownership of technical incidents and coordinate resolution with product development team when necessary Replication of complex customer issues Train customers in system operation and software functionality Qualifications Bachelor's Degree in MIS, CIS or other related Technical field preferred General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases Readiness to learn new technologies at lightning speed Commitment to providing an exceptional experience to our customers Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation SQL Experience highly preferred

Description Tyler Technologies is looking for a HR professional to provide a full range of human resources services. As an HR Business Partner you will formulate consultative partnerships across the HR function to strategically consult and deliver value-added service to leadership and team members that reflects the business objectives of the organization. This position is required to spend 3 days per week in our Troy, Michigan office (hybrid work arrangement). Responsibilities Partner with leadership to identify and develop talent and engagement solutions that reflect and enhance the Tyler culture Partner with the business in developing strategy to identify and address risk, and achieve operational objectives either directly or under the leadership of divisional HR leader Facilitate leadership and succession planning and career development for managers/leaders such as facilitating talent reviews and development plans Support learning and development programs and initiatives and partner with the Talent Development team to identify, create and facilitate programs to support team member development Manage and resolve complex employee relations issues. Conduct internal employee investigations and may provide consultation to more junior team members on complex investigations Analyze surveys and other employment data to identify trends and provide recommendations to divisional and business unit managers and leadership Identify opportunities in internal HR operations for process improvement and efficiencies Consults with divisional and business unit leadership on optimal organizational structure and reorganizations Plans and implements effective change management strategies in partnership with divisional leadership Provide guidance regarding base and variable compensation decisions, pay equity, and administration of the compensation structure including design of new incentive compensation structures Provide interpretation and guidance for Tyler Technologies policies and procedures, as well as federal, state, and international (as needed) laws, regulatory compliance, and other applicable requirements, which may at times include recommendations for new policies or policy updates Model Tyler's Mission, Vision and Values behaviors and mentor employees to do the same May administer processes and programs such as Workers Compensation, Immigration, Leaves of Absence, Affirmative Action, Service Awards, etc. Model Tyler's Mission, Vision and Values behaviors and mentor employees to do the same Responsible for employee accommodation requests and may provide consultation to other team members on complex requests requiring creative solutions. Collaborate on and at times lead divisional as well as Tyler-wide HR projects and initiatives Qualifications Bachelor's degree in Human Resources Management or related field preferred Minimum 5 years human resources experience Expert knowledge of employee relations, human resource management and human resource principles Proven track record of providing business partnership to organizational leadership Strong analytical skills and ability to think strategically Demonstrated ability to use data analytics effectively in guiding the business Expert knowledge of applicable federal, state, and local labor laws and regulations Must have proficient computer skills in Microsoft Office suite, including Excel, Word, and PowerPoint Demonstrate strong interpersonal, communication, collaboration, and organization skills, including the ability to multi-task and present to a variety of audiences including Senior Leadership Working knowledge in each of the functional areas: employee engagement, talent acquisition, performance management, talent acquisition, compensation and benefits, and workforce development

Are you interested in discovering and exploring new business opportunities? Do you have solid phone and persuasion skills and want to break into the world of business-to-government technology sales? Do you want to help communities become safer and more connected through adopting new software and technologies? Tyler Technologies provides the opportunity to help government and schools create safer and smarter communities via industry-leading technology. Tyler is seeking a Business Development Representative to join our Sales Enablement team, reporting to our regional Sales Directors. In this role, you will act as a first point of contact for prospects by assisting with outbound prospecting, inbound lead qualification, and delivering on team targets through cold calling and use of Tyler's CRM system. The Business Development Representative develops client relationships, applies sales techniques to generate new sales leads, and provides sales groups with a pipeline of well-qualified leads. The majority of the Business Development Representative's time will be spent conducting cold calls to potential prospects, following up on and further qualifying inbound leads, and developing prospecting account target lists. As the first point of contact for potential prospects, generating interest in Tyler solutions and portraying Tyler's mission, vision, and values will be an important factor in achieving successful prospect conversations. The ideal candidate has strong phone and persuasion skills and has a passion for developing new business opportunities. Although it is important to develop strong working relationships with division leaders, a flexible hybrid work environment with several days in the office is common. Travel will be needed to attend trade shows, meet with others in the division or the marketing team, and to attend industry events (up to 25-50% travel) Responsibilities Collaborate with marketing and sales teams for focused prospecting to assist in uncovering potential opportunities and create a pipeline of well-qualified opportunities for the sales team. Make cold calls to prospects and provide calling support for marketing campaigns within defined territories and product lines. Follow up with inbound leads to determine level of interest, timeframe, and budget to further qualify the lead for sales. Maintain Microsoft Dynamics Customer Relationship Management (CRM) system with competitor information, contacts, and account information. Develop understanding of the competitive landscape in the public sector market and perfect the delivery of Tyler messaging around assigned software product lines. Work with Business Development leadership to produce periodic reporting providing visibility of calling and prospecting activities. Monitor and report on follow-up of qualified leads by sales reps Develop effective prospecting skills Develop knowledge of territory, key competitors, existing Tyler opportunities/relationships, client satisfaction, and key messaging that will lead to meaningful interactions with potential prospects. Partner with sales operations and marketing to update CRM records to achieve campaign, marketing, analytic, and data governance goals. Qualifications Bachelor's Degree in Business, IT or relevant Business or Information Technology field, or comparable work experience. Professional phone demeanor; prior prospecting and/or customer service experience Previous sales experience is preferred Prior exposure to technology/software sales Experience with Microsoft Dynamics CRM Solid knowledge of Microsoft Office products Excellent organizational skills Ability to travel occasionally to trade shows West Territory The Business Development Representative must be able to: Stay current on new product offerings and communicate Tyler's product portfolio to potential prospects based on their needs and interests. Have a comprehensive understanding of Tyler's competitors, buyer personas, pain points, and key messaging to have effective conversations with prospects. Be effective/ comfortable making cold calls, including overcoming objections and quickly building credibility with prospects. Leverage marketing automation, CRM, and lead management processes to discover and further qualify potential opportunities for sales.

Description ResponsibilitiesSupport the efforts of the Facilities Manager to ensure the Café is a community space for employees to eat and relax away from their desks. Lead the Café team in ensuring the daily tasks of preparing food and cleaning up are balanced with interacting with staff. Prepare menus, order food and supplies, plan for catered events, and manage the Café staff. The café provides a community space for employees and is an important selling point for prospective employees. To that end, the Supervisor must ensure that daily tasks of the team are completed. The Supervisor must plan nutritious meals that are reflective of the needs of the staff. To guide the Café team in preparing breakfast and lunch menus. Collaborate with other departments for catering meetings, training events, and Tyler happy hours. Ensure that the Café is set up and broken down correctly at the end of each day. Maintain a clean and inviting space. Plan monthly menus. Review vendor invoices and send them to accounts payable. Update menus. Use my Tyler to approve time off, timecards, and merit increases. Additional tasks as assigned. Qualifications Plan meals that can be prepared in a short time frame and feed a large group of people. Design both breakfast lunch menus and daily specials. Oversee the work of the Leads to ensure daily tasks are completed. Provide excellent customer service while planning catered events, being mindful of food allergies. Flexibility to fill in for staff on PTO. Lift 50 pounds. Ability to navigate around a computer; comfortable using Microsoft Word, Excel, and Teams. Ability to review and balance food invoices and maintain the POS system. Experience as a team lead in a food service setting desired. High school diploma or equivalent.

Responsibilities: * Assist with food preparation and stocking as directed by café supervisor * Prepare breakfast, lunch, and catering items according to the day's plan * Ensure that the café is set up in the morning and broken down correctly at the end of each day and that the space is clean, stocked, organized, and inviting at the end of each day * Assist with the purchase of food and supplies * Provide excellent customer service * Assist in the maintenance of the drinks and coffee station * Delivering food according to the planned schedule * Stock all items as needed throughout the day * Put away the new inventory in a timely manner * Maintain a clean environment * Help with other areas of the café as needed Qualifications: * High school diploma or equivalent * Customer service experience required * Experience in a food service required * Prepare a large volume of food in a short time frame * Ability to multitask in a fast-paced environment

Description The Senior Manager of Product Management will define and guide a product management discipline with the product development team. This position will be a representative on the payments leadership team and will lead a team of product specialists (product owners and product analysts) to ensure a well-organized and high functioning product team. This individual will be responsible for leading a team of people who will translate high level goals/objectives into actionable work for the team, ensuring team backlogs are populated, project status is known and communicated regularly, and implements common approaches across teams. ResponsibilitiesThe Senior Manager of Product Management will oversee the following initiatives: Work with Payments Development and Product Strategy leadership to drive the execution of roadmap initiatives to completion Lead the Product team to make sure we are translating high level roadmap goals into actionable epics/stories for the engineering team to implement. Be a champion for agile product development and the continuous improvement of the product development process. Drive product management best practices and commonality across all payment teams, ensuring a platform mindset and big picture thinking when executing on project work Provide stability and calm when times get challenging, allowing the team to focus Is a strong advocate for employee recognition and engagement across the team Oversee the product team working on development projects - from ideation to decomposition and estimation - to set engineers up to ship value on schedule. Oversee project management efforts to ensure cross team initiatives are aligned, tracked, and risks are identified and mitigated Assist with and/or oversee the creation of presentations to communicate product status and platform feature announcements Work with integrating teams to support their onboard and operational needs Drive the prioritization of work through monthly and quarterly planning to ensure the team has clear objectives and knows what success looks like Qualifications Bachelors or advance degree required Exceptional leadership skills with proven ability to establish a shared vision and get people on board to follow Be a seasoned people leader with a focus on building up team members to achieve their full potential and mentor/grow people for future expanded roles. Well-developed and demonstrable product management skills with awareness and experience implementing best practices and alignment within a team Must demonstrate superior presentation and communication skills and the ability to influence industry leaders Desired Knowledge / Experience: Success in managing/building innovative, consumer-centric payment products/platforms Demonstrate ability to align various teams into a single consolidated roadmap Proven success in growing the consumer base and increasing adoption of services Able to demonstrate past experience in managing large scale, cloud-based, products/platforms Understanding of PCI compliance and other payment related security/compliance regulations and standard

Our core business is expanding, and we are adding to our industry-leading field sales team. The F&I Specialist role is part of our development program, built to deliver value to our dealers. Ideal candidates are highly motivated self-starters who will grow into leaders of their designated territory. After demonstrating mastery of core processes, technology, training, and communication skills, F&I Specialists are eligible for promotion, with most promoted within 18 months. Prior to promotion, the F&I Specialist is a salaried position and pays $95,000 annually. Our F&I Specialists go through extensive training that is delivered through a dedicated Development Manager as well as with our Field Sales leadership team. Specialists receive curated training classes at our headquarters in South Florida, as well as in the field. Our territories are divided into Zones to best serve our dealer partners. Upon promotion, associates will have the ability to relocate in Zone or throughout the US based on performance, business need and associate preference. This position would primarily cover Zone 12. Zone 12 includes Virginia, Kentucky, West Virginia, Maryland, DC, Indiana, Ohio, Pennsylvania, New York, Delaware, New Jersey, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont, and Michigan. Responsibilities: Provide hands-on individual training to our dealer partners Effectively communicating strengths and opportunities to dealership and JM&A leadership teams Fostering meaningful, deep relationships with our dealer partners through the JM&A value proposition Embracing a growth mindset and demonstrates accountability for self-directed professional development Qualifications: Must currently reside in Zone 12. 2+ years experience as a full-time primary F&I Manager; additional dealership Variable Operations experience a plus Willing and able to travel 100% nationwide Willing to relocate anywhere in the country upon promotion A passion and interest in the automotive industry Ability to roll up sleeves for tactical work, while understanding the impact on the big picture Key Competencies: Persistent and Resilient - you handle objections and rejections well Executive Presence - exhibits comfort, curiosity, and poise when engaging with any level of leadership. Communication Skills - Versatility in tailoring communication to diverse audiences with clarity and proficiency. Emotional Intelligence - Ability to communicate effectively verbally and non-verbally, with active listening and ability to read others Influence and Persuasion - Capacity to shape outcomes through non-authoritative means Technical and Product Proficiency - serve as subject matter expert for our tools and products *** We are unable to consider any applicants who are currently employed by our Manufacturer dealer partner stores or selling dealers *** The pay range for this position is 49,920-124,9162. Actual base pay will be determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing, and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave, and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities. #LI-BS2 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family's Talent Acquisition department at ****************************** for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

At Urban Science, we turn complex business challenges into smart, data-driven solutions that actually move the needle. Our team blends analytics, technology, and logic to help automotive clients target better, sell more, and grow faster. We're not just solving problems - we're breaking through them with innovation, precision, and decades of industry expertise. THE ROLE Urban Science is looking for a curious, organized, and people-focused Human Resources Intern to join our fast-paced team. In this role, you'll gain hands-on experience across all HR functions from recruiting and onboarding to employee engagement and operations, while contributing to real projects that drive our people strategy forward. This is a great opportunity for students who are passionate about HR and eager to learn in a setting that values both precision and creativity. If you're ready to grow your skills and make an impact, we'd love to meet you. This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Position can be fully remote during spring semester to accommodate school class schedule, but candidates must be available and willing to work in-person two days per week during the summer internship program (May-August 40 hours/week). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities WHAT YOU'LL DO * Collaborate with other team members to support HR initiatives such as policy updates, process improvements, and employee engagement initiatives. * Provide instrumental support for special projects to enhance HR programs and processes. These could include activities related to Learning and Talent Development, Employee Engagement, Microsoft Teams channel organization and documentation, career development resources, etc. * Participate in talent acquisition/recruiting and onboarding activities. * Help maintain accurate employee records, ensuring compliance with company policies and regulations, as well as other HR department administrative support. * Conduct research and data analysis to support HR decision-making. * Have the opportunity to participate in Urban Science's 2026 summer internship program with over 20 other interns. Throughout the program, you'll expand your knowledge through insightful lunch-and-learns with business leaders and unique learning opportunities that cover broader business topics and valuable career development skills. Along the way you'll work alongside experienced HR professionals from throughout our global offices, in a collaborative, data-driven environment where innovation and performance go hand in hand. Qualifications - Education and Experience To thrive in this internship, candidates should bring a mix of curiosity, professionalism, and a passion for people. Key qualifications include: * Ability to commit to a part-time schedule (20-24 hours/week from January to April); preference given to candidates available for a one-year internship * Foundational understanding of HR functions such as recruiting, onboarding, employee engagement, and compliance as gained through coursework, class projects, or other internship experience * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); comfortable learning new tools and systems * Strong verbal and written communication skills, with the ability to interact professionally across teams and draft clear emails, reports, and presentations * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment * High attention to detail and accuracy in handling documentation, data entry, and reporting * Collaborative and approachable team player who can build relationships across all levels of the organization * Analytical mindset with the ability to compile, interpret, and present HR data to support decision-making * Self-starter with a proactive attitude, eager to take initiative and contribute to special projects * Flexible and adaptable to changing priorities and evolving team needs * Strong sense of discretion and integrity when handling confidential and sensitive information * Familiarity with applicant tracking systems and learning systems (e.g., iCIMS and Halogen) is a plus WHAT YOU'LL GAIN * Working in a professional office setting with supportive colleagues * Hands-on HR experience in a wide range of HR functions and systems * Opportunities to contribute to real projects and make an impact * Mentorship and guidance from HR professionals EDUCATION AND EXPERIENCE * Currently pursuing a Bachelor's or Master's degree in Human Resources, Business Administration, Organizational or Business Psychology, or a related field from an accredited U.S. college or university (or equivalent foreign institution). * Strong academic standing with coursework or projects related to HR, organizational behavior, or business operations preferred. * Demonstrated interest in human resources and a passion for people, culture, and organizational development. * Previous internship or part-time experience in HR, recruiting, or administrative support is a plus but not required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. URBAN SCIENCE is dedicated to fostering an inclusive and welcoming employee experience, recognizing that diversity in perspectives and worldviews leads to superior outcomes. We are committed to equitable administration of policies, practices, and procedures related to hiring, training, development, career opportunities, and compensation. Urban Science is an Equal Opportunity Employer. We comply with all applicable California employment laws and do not discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other protected characteristic under state or federal law. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. Pay Rate: $19/hour

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW: The Dealer Direct Group Manager is responsible for managing relationships with large dealer groups, driving business growth, and ensuring the successful delivery of Urban Science Dealership Performance solutions. This role serves as a liaison between Urban Science and its dealer network, ensuring alignment with corporate goals and deliver exceptional customer service. This role has current Hybrid Workplace flexibility with preference for a candidate that resides local to one of our offices, with availability to work in-person two to three days per week. We are headquartered in Detroit, MI and have additional U.S. based offices in Atlanta, Dallas (Plano), LA (Long Beach), Nashville (Franklin), New York (Woodcliff Lake, NJ), and Washington D.C. (Reston, VA). However, consideration will be given for fully remote work if a candidate resides elsewhere in the United States. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities * Serve as the primary point of contact for assigned dealer group accounts. * Build and maintain long-term client relationships through strategic planning and regular communication. * Drive upsell and cross-sell opportunities to expand account revenue. * Monitor account performance and deliver executive-level insights and recommendations. * Develop a deep understanding of clients' business goals, challenges and industry trends. * Collaborate with internal teams (e.g. Business Development, Practice, Client Success) to ensure client satisfaction and successful delivery of services. * Responsible for managing the relations with prospective dealers, and dealer groups. * Supports internal contract management activities including CRM system tasks, revenue monitoring and budget support. * Identifies opportunities for Urban Science to expand existing client relationships. * Subject matter expert of Urban Science's Dealer Direct solutions and applies that knowledge to better meet client needs. * Maintains a current and expansive knowledge of dealership operations industry trends in Automotive to effectively position the value proposition of Urban Science solutions. * Works with manager in completing own annual goal setting and performance review in a timely manner. * Works with manager to prioritize other duties as assigned. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others. * Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure. * Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way. * Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards. * Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner * Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team. * Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors. * Information Seeking: Requires the drive to gain a deeper understanding of work related issues or events by making a concerted effort to gather information and seek out development opportunities. * Initiative: Requires the drive to go above and beyond in order to improve or enhance job results. * Quality Control: Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy. * Customer Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs. * Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives. * Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture. * Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people. * Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or set-backs constructively. * Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization. * Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers. * Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions. * Strategic Influence: Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives. * MS Office: Requires demonstrated knowledge and experience with Excel, PowerPoint and Word. * Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science. * Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and effectively manage meetings on schedule. * Project Management: Requires full responsibility for the delivery of multiple, concurrent account projects that are on time, within budget and at high quality. * Sales & Business Development: Requires advanced knowledge and experience with sales and business development processes. * Budget/Finance: Requires the ability to understand and interpret income statements, revenues, margins, labor costs, profitability targets, impacts on profitability and develop pricing schedules that meet profitability targets. * Negotiation: Requires strong formal negotiation skills including the ability to explain and justify pricing, scope, cost estimates, as well as internal and external impacts. EDUCATION and EXPERIENCE * University degree preferred; business or related degrees are preferred from an accredited college or university, or equivalent foreign intuition. * 3-5 years of experience in account management, client services or sales. * Proven track record of managing strategic accounts. * Strong interpersonal communication and negotiation skills. * Strong business acumen * Experience selling to dealers, with an advanced understanding of business development processes. * Experience with CRM systems (ex. SalesForce) * Knowledge of US automotive OEM field staff, dealer sales and marketing operations. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.

Description We're seeking a strategic and technically accomplished Enterprise Cloud Architect to drive our cloud transformation and architectural excellence. You'll help shape our enterprise architecture strategy while leading AWS cloud initiatives that enable scalable, efficient, and innovative solutions.As an individual contributor with significant cross-functional influence, you'll lead architectural initiatives spanning multiple teams and technologies. You'll focus primarily on AWS cloud services and enterprise architecture patterns while collaborating with our security team to ensure proper protection of our cloud environments. Responsibilities Strategic Architecture Leadership Define and evolve enterprise architecture strategy, standards, and governance frameworks. Lead cross-functional architectural initiatives and technology roadmap development. Drive adoption of AWS Well-Architected Framework principles across all cloud implementations. Collaborate to establish and maintain architectural review processes, facilitating design sessions and technical workshops to drive effective decision-making. Cloud & AWS Architecture Excellence Design and oversee the implementation of complex AWS solutions, including network, high availability, disaster recovery, and secure integrations. Lead cloud migration strategies and modernization initiatives from legacy systems to cloud-native architectures. Architect multi-account AWS environments with proper governance and cost optimization. Champion DevOps practices, automation, and infrastructure-as-code (IaC) methodologies. Optimize cloud resource utilization and implement cost management strategies. Enterprise Integration & Modernization Design integration patterns and API strategies connecting cloud and on-premises systems. Lead application modernization efforts, including containerization and microservices adoption. Collaborate to establish data architecture patterns and cloud data management strategies. Drive adoption of cloud-native development practices and architectural patterns. Cross-Functional Collaboration Partner with security teams to protect AWS compute environments at scale. Collaborate with development teams to implement architectural standards and best practices. Work with infrastructure teams to optimize cloud operations and automation Design architectures to facilitate regulatory requirements and support compliance. Technical Leadership & Mentorship Provide technical guidance and mentorship, fostering input from all team members to shape cohesive architectural solutions that drive effective outcomes. Lead R&D teams' transition from on-premises development to a SaaS mindset, driving adoption of cloud-native design, DevOps, and continuous delivery. Assist and lead architectural reviews, design sessions, and technical decision-making processes with a focus on SaaS best practices such as multi-tenancy, supportability, scalability, and security. Mentor teams on modern cloud technologies, SaaS architecture patterns, and operational excellence in a cloud environment. Foster a culture of architectural excellence and continuous improvement. Communicate complex technical concepts to both technical and non-technical stakeholders. Qualifications Bachelor's degree in Computer Science, Software Engineering, or related field 8+ years in enterprise architecture, cloud architecture, or senior technical roles 5+ years hands-on experience with AWS services and cloud architecture patterns Proven experience designing large-scale, distributed systems and cloud solutions Experience leading technical initiatives and influencing cross-functional teams Excellent written and verbal communication skills with the ability to influence stakeholders Core Technical Skills AWS Services: EC2, VPC, Lambda, RDS, S3, CloudFormation, EKS, API Gateway, CloudWatch Architecture Patterns: Microservices, event-driven architecture, serverless, containerization Automation: Infrastructure-as-Code (Terraform, CloudFormation), CI/CD pipelines, DevOps practices Integration: API design, message queuing, data pipelines, hybrid cloud connectivity Performance: Cloud optimization, cost management, scalability patterns, monitoring, and observability Preferred Qualifications Certifications & Advanced Experience AWS Solutions Architect Professional, AWS DevOps Engineer Professional, TOGAF certifications Multi-cloud environments, container orchestration (EKS, Kubernetes), serverless architectures Large-scale enterprise environments, regulated industries, or public sector experience Experience mentoring technical teams or leading architecture transformation initiatives Data architecture, API management, cloud cost optimization, DevOps automation specializations Security Knowledge (Collaborative) Understanding of cloud security best practices and AWS security services Familiarity with compliance frameworks (SOC2, NIST, FedRAMP) Knowledge of network security and identity management concepts Experience with security-conscious architectural design

The Director of Marketing will lead a high-performing, multi-functional marketing team, responsible for developing and executing marketing strategies that accelerate top-line revenue growth and increase long-term profitability for Tyler's Public Safety business division. Responsibilities include turning business objectives into marketing strategy and tactics by conducting research, developing comprehensive content, and analyzing metrics. Collaboration with various marketing shared service functions, as well sales and other division leadership, is important to the Director of Marketing's ability to succeed. The Marketing Director drives the Division's strategic marketing initiatives. They are responsible for developing and managing an annual budget/plan and successfully meeting/completing plan objectives. They have a strong dotted-line relationship with the Division President and serve as a member of the division's senior leadership team. It's critical that this individual ensures alignment of the marketing objectives with the priorities of division's sales and overall goals, as well as aligning to the overall marketing goals and brand vision for Tyler. Responsibilities Develop and execute marketing plans for Tyler products that include lead generation initiatives, sales collateral, trade advertising, media relations, events marketing, and divisional communications. Position multiple products within the same functional areas based upon factors that include functional differentiation, client size, market segment, and future development plans in a manner that minimizes confusion in the marketplace. Develop Division marketing budgets, ensure that the marketing plans are executed within budget, provide quarterly revised budget projections, and reconcile MTD, QTD & YTD reports. Ensure that evaluation systems are in place to report on progress in achieving overall goals and measuring ROI on marketing dollars invested. Act as senior consultant and advisor to division leadership teams for all marketing and communications initiatives; ensure alignment with corporate vision and initiatives. Provide marketing counsel, guidance and direction to division leadership teams. Facilitate open communication with division leaders to ensure marketing priorities align with and support business goals. Develop divisional key messages to ensure consistency across all marketing materials, and across all audiences (prospects, clients, employees, media, etc.). Project manage marketing deliverables to ensure quality development and timely delivery. Act as division spokesperson for media inquiries and PR opportunities. Manage team of campaign, content, and trade show professionals and support their efforts by removing obstacles and setting clear direction. Aid in the continuing development of staff members and provide ongoing guidance, training, and direction in achieving the team and company objectives. Create strategy and execute for all solutions within the business unit. This means that many marketing functions must be performed in multiples and the Marketing Director must be able to balance the needs of each group and be responsive to multiple leaders. The individual must be able to: Create strategy and execute for all solutions within the business unit. This means that many marketing functions must be performed in multiples and the Marketing Director must be able to balance the needs of each group and be responsive to multiple leaders. Develop and implement strategic marketing plan(s) for all major product groups. Develop a core understanding of the market, with focus on key decision makers and user profiles. Gain a full understanding of our products, including key features and functionality, as well as unique points of differentiation as compared to our competition. Understand and convey Tyler's overall corporate vision and business objectives; ensure division alignment. Ensure corporate and product brand consistency and standards are maintained. Establish and manage marketing priorities for the division and meet budgets and deadlines. Manage multiple projects of varying complexity and scope. Demonstrate a thorough knowledge of management/leadership principles and management basics - planning, organizing, directing, developing and supervising. Demonstrate ability to effectively lead others to accomplish goals/objectives and influence/direct at the department level. Model desired organizational behavior as defined in the company values and leadership competencies. Cultivate, support and promote an organizational culture that provides for high performance, high morale, integrity, teamwork and work-life balance. Qualifications Bachelor's degree in a related field or comparable work experience 12+ years marketing experience in a business-to-business or business-to-government environment, with 5+ years directly managing a team of marketing professionals Marketing experience in the public safety sector preferred Strong writing skills and the ability to generate impactful marketing messages is required, and must be demonstrated through writing samples and references Technology/software industry experience required; public sector experience preferred Experience effectively managing a variety of marketing projects and timelines Experience managing a variety of direct marketing, video, advertising, collateral creation, and web content projects required Trade show and or user conference experience preferred Strong skills in Microsoft Office (Word, Excel, Outlook, and especially PowerPoint) Experience in a leadership or management role a plus An excellent understanding of graphic applications, image/media files, and web media/interactive marketing A positive attitude with a desire to go above and beyond expectations is key to the success of this role

Description The Deployment Engineer (Message Switch) - migrates, upgrades, and configures hardware, and Tyler software for on-premise and in the cloud customers. Continued growth in ever-evolving infrastructure, Hypervisors, Server Operating Systems, and technology provides an exciting and challenging work environment. The Deployment Engineer interacts directly with clients to meet and/or exceed stated departmental upgrade goals to stay current with Tyler software versions. Giving customers the opportunity to take advantage of all enhancements and warranty items to improve the customer experience. Responsibilities Install Tyler software on Linux servers. (RHEL and AWS Linux) Make connections from Tyler servers to State NCIC servers. Troubleshoot NCIC inquiries and returns. Perform migrations from end-of-life Linux servers to new environments. Learn and work with AWS Server Infrastructure. Consults with other departments to ensure safe deployment within live customer environments and collaborate with other teams to improve upgrade process. Documents result of service work performed for use by internal staff and customers. Position may require travel to client sites or off-hours coverage based on customer demand. Qualifications Bachelor's degree in information technology, MIS, or comparable work experience. Excellent interpersonal and communication skills. Ability to prioritize and complete multiple tasks. Strong analytical and problem-solving skills. Experience administering and installing applications on Linux. NCIC experience (inquiries and connectivity) is preferred but not required. Working knowledge of server hardware and network configurations. Ability to adapt to day-to-day challenges independently or in a team environment. Demonstrated ability to maintain a positive, professional attitude.

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW We are looking for an Engagement Manager with a nuanced understanding of digital marketing and client relationship skills to maximize our growth potential with these partnerships. Across our marketing solution set, this position serves a key role bridging client management, product support and business development. The Engagement Manager will mainly be focused on internal relationships and communication but should also be comfortable interfacing external client teams. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities * Under limited supervision, manage the execution of assigned digital marketing and consumer engagement solution contracts with existing agency and media platform partners. * Manage the day-to-day relationship with the client organization (related to the managed contracts), supporting new business pitches, and maintaining high levels of client satisfaction. * Work with Sr. Engagement Manager(s) to support the execution of digital marketing and consumer engagement solution contracts with existing agency and media platform partners. * Act as key interface between external clients, internal product teams, and business development. * Liaison directly with internal product teams to ensure client business requirements for new products can be technically supported by our solution set. * Support internal contract management activities including CRM system tasks, revenue monitoring and budget support. * Ensure consistent product performance and deliverables that are in line with client business strategy.Identify opportunities for Urban Science to expand existing client relationships. Qualifications - Education and Experience * Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations * Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business * MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook * Communication skills: Strong written and verbal skill set required, included ability to communicate concisely and effectively with various levels of leadership * Presentation skills: ability to conduct professional presentations with various levels of leadership * Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way * Strategic Influence: Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives * Initiative: Requires the drive to go above and beyond in order to improve or enhance job results * Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule * Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes EDUCATION and EXPERIENCE * University degree required; business or related degrees are preferred from an accredited college or university, or equivalent foreign intuition. * Minimum of 4 years related work experience, ideally within digital marketing/media * Experience in targeted-audience procurement, media attribution, digital campaign ROI analytics required * OEM or Agency experience strongly preferred * Familiarity with Media planning and buying mechanics preferred * SQL experience a plus WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW The IT Operations Senior Specialist, Security works as an integral part of the Urban Science Security Team to protect the confidentiality, integrity and availability of company and client information assets. This individual will support ISO certified information, privacy, and environmental management systems - based on ISO 27001, 27701, and 14001 Standards. This includes management of the assessable asset catalog, risk/vulnerability assessment of information assets, risk management to full remediation and closure, and provision of ISMS/risk metrics and reporting. This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidate must be available and willing to work in-person three times per week, and ad hoc as needed. URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities * Support and operations of a global ISO 27001, 27701, and 14001 information security, privacy, and environmental management system. * Author, update, and manage ISMS documentation set including process descriptions, flow diagrams, checklists, etc. * Manage annual internal and external audit process including interaction with audit firms, audit/auditor scheduling, participant scheduling and related tasks. * Manage Security Intranet site including standard SharePoint, Wiki, and Power BI sites. * Work with virtual security teams on global security implementation, remediation, and improvement projects. * Manage security corrective action and continuous improvement process including processing nonconformity reports, creation of corrective actions, and managing corrective actions to closure * Occasionally work with clients and account teams to provide responses to security assessments and questionnaires. * Support regular risk assessment, controls reviews, gap assessments, and access reviews. * Provide security/privacy expertise and support to Urban Science business and technical teams. * Participate in relevant security training events and activities. * Achieve and maintain relevant technical and operational security skills and certifications. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Strong knowledge of Microsoft Office products - Word, Excel, PowerPoint. * Knowledge of current technological developments/trends in area of expertise, and a willingness to continually improve knowledge and skills * Ability to work in a highly confidential manner. * Ability to work remotely and occasionally in a shared office environment (in Detroit). * Ability to work in a highly collaborative team environment using Microsoft Teams. * Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule * Project Management: Project management skills required, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes; requires the ability to follow established internal PMO procedures and present project conclusions; proficiency in MS Project strongly preferred * Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others * Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure including the ability to create technical documents * Analytical Thinking/Reasoning: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way * Results Orientation: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards * Ethics/Integrity: Requires the ability to behave in a trustworthy & transparent manner * Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team * Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors * Customer Service Orientation: Requires the ability to understand and help/assist both internal and external customers and meet their needs * Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understand and appreciate different and opposing perspectives * Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture * Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people * Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization * Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers * Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions EDUCATION AND EXPERIENCE * Must have a baccalaureate degree in information technology, or related field, from an accredited U.S. college or university, or equivalent foreign institution. * Must have a minimum of five years relevant work experience. * Strong understanding of various risk management frameworks, such as ISO 27000, SOC2, ITIL, etc. * Understanding of global compliance law/regulation (e.g. GDPR, CCPA/CPRA, Privacy Guard, PIPEDA, etc.) * Knowledge of risk management system like Zen GRC. * One or more of the following certifications is desirable (or relevant): * ITIL - Information Technology Infrastructure Library * ISSAP - Information Systems Security Architecture Professional * CISA - Certified Information Systems Auditor * CISM - Certified Information Security Manager * CRISC - Certified Risk and Information Systems Control * Cybersecurity Audit Certificate * ISO Lead Auditor Certification WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.

Description Are you interested in using your expertise in software development to build software that helps make communities safer? Would you like to support first responders with cutting-edge solutions used on the front lines of law enforcement, fire rescue, and public safety agencies across the United States? At Tyler Technologies, we are passionate about empowering those who serve our communities, and we are looking for an innovative, talented, and dedicated Principal Software Engineer to join our team. As a Principal Software Engineer, you will be at the forefront of building the next generation of industry-leading Public Safety solutions. You will thrive in a dynamic, fast-paced, and collaborative environment that provides endless opportunities for growth and learning. You'll be both a technology leader and a hands-on contributor, working closely with teams to build excellence into every stage of the software development lifecycle, from analysis and design to implementation, testing, optimization, and delivery. Responsibilities: Strategic Leadership Collaborate with product and engineering leaders to understand product-level business objectives and align technical strategies within the scope of broader divisional goals. Work closely with product line leaders to drive the achievement of business outcomes. Engage in high-level strategic discussions while also contributing to technical execution (80% hands-on coding, 20% strategy). Technical Excellence Engage in hands-on coding to develop and deploy distributed, highly available, and scalable enterprise applications, ensuring quality and performance. Relentlessly pursue opportunities to improve team efficiency and accelerate value delivery through innovative tooling, frameworks, and best practices. Lead the development of robust software solutions while maintaining high standards for functional and non-functional qualities (defects, performance, stability, security, reliability). Evaluate and adopt emergent technologies, ensuring alignment with divisional architecture and business strategies. Team Enablement and Growth Mentor and coach engineers, providing opportunities for growth and ensuring excellence in software engineering practices. Take on challenging tasks beyond the team's current capabilities to help them stretch and grow, while contributing your own coding expertise. Encourage risk-taking and experimentation, while minimizing the impact of failed experiments and maximizing the learning experience. Increase team autonomy and foster a culture of continuous improvement. Collaboration and Standards Work with Enterprise Architecture to maintain and extend technical guidance, standards, and guardrails specific to the product line. Collaborate with cross-functional teams to ensure that design choices align with business and architecture strategy. Qualifications: Technical Expertise: Expert-level understanding of design principles for building and deploying distributed, highly available, and scalable enterprise business applications. Strong hands-on coding experience in C#, .NET Framework, .NET Core, and familiarity with container orchestration technologies (Docker, Kubernetes). Cloud-Native Architecture: Experience designing and coding fault-tolerant enterprise cloud applications in AWS. Automation and Agile: Strong background in test automation and experience with continuous integration and delivery using cloud-native toolsets. Familiarity with Agile development frameworks. Problem-Solving Skills: Proven ability to solve complex problems and manage multiple commitments with high-quality deliverables. Mentorship and Communication: Ability to mentor and guide engineers on technologies, architecture, and best practices. Strong communication skills for both technical and non-technical audiences. Collaboration and Independence: Ability to work independently and collaboratively across functional groups. Effective in a fast-paced environment with strong planning and organizational skills. Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Description Tyler Technologies Troy, MI location is looking for a talented Software Engineer to enhance and maintain our flagship Records Management solution, supporting Public Safety agencies across the United States. In this role, you will be involved in all aspects of solution development including analysis, design, coding, testing, and support. Ideal candidates will enjoy solving complex technical problems and thrive in a highly collaborative environment. Responsibilities Develop and maintain enterprise‑level, web‑based applications using C#, .NET Framework, .NET Core, Angular, and SQL, with a focus on server side/backend. Be fully embedded in a highly collaborative team to work toward shared goals and business objectives. Promote high quality, maintainable code by following, developing, refining, and documenting best practices. Code both product enhancements and bug fixes for a rapidly growing user base, occasionally working directly with customers. Develop and maintain automated test coverage to ensure quality and reliable code. Contribute to CI/CD pipelines, supporting deployment and release processes. Participate in modernizing the application stack for a Cloud based future. Engage in code review processes to expand technical product knowledge and ensure quality, well- tested solutions. Communicate clearly with teammates, stakeholders, and Product Owners to understand requirements, contribute to planning, and reliably deliver results. Qualifications Multiple years of experience building highly available and scalable web applications in a professional work environment. Skilled with .NET (Framework/Core) and SQL Server, with experience building RESTful APIs. Strong understanding of object‑oriented programming, SOLID principles, and modern design patterns in .NET. Proficient with SDLC tooling (GitHub, Azure DevOps, Visual Studio) and experienced with Agile, OOP, TDD, and BDD practices. Strong verbal and written communication skills, with the ability to collaborate effectively with technical and non‑technical colleagues. Strong passion for collaborating on solving challenging problems. Ability to think critically, with strong analytical and problem-solving skills. Be curious with an ability to think outside the box and learn new things quickly. Team player with excellent communication and collaboration skills. Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. Nice to Haves Bachelor's degree in computer science. Experience with Responsive Web Design and web client technologies inclusive of Angular, JavaScript/Typescript, HTML5, and CSS3. Familiarity with cloud platforms and technologies (AWS) and applying best practices for cloud‑based application deployment and design. Experience with Testing Frameworks such as Playwright. Experience with containerized Development (e.g. Docker).

The Software Support Specialist, Merchant Services, is responsible for managing and supporting payment-related queries and issues, ensuring smooth transaction processing, and assisting customers with payment inquiries. The role requires a combination of customer service skills, technical knowledge, and attention to detail to effectively resolve issues and provide positive customer experience. This individual will work closely with third party vendors, finance, technical, and customer service teams to ensure all payments are processed accurately and efficiently. Responsibilities * Handle customer inquiries and issues related to payments, including failed transactions, payment disputes, billing errors, and refunds. * Provide solutions for payment-related concerns and ensure timely resolution, escalating more complex cases to higher-level support or relevant departments. * Provide excellent customer service, including clear communication with customers regarding payment issues, processing steps, and expected outcomes. * Assist customers in navigating payment platforms, such as online payment gateways, ensuring they have the information and tools needed to complete transactions successfully. * Maintain accurate records of payment transactions, customer communications, and support cases. * Create and update reports on payment issues and trends, providing feedback to management for process improvements. * Work closely with the finance, IT, and customer service departments to resolve payment issues and improve payment systems. * Coordinate with third-party payment processors or vendors as needed to address technical issues or updates. * Ensure all payment processes comply with internal and external regulations, including security protocols and data protection laws (e.g., PCI-DSS compliance). * Stay informed on industry best practices and company policies to continuously improve service delivery. * Suggest improvements to streamline payment processes and reduce the number of payment-related issues. Qualifications * A bachelor's degree in business, finance, or a related field is required. * Previous experience in customer service, finance, or payment processing is desirable. * Familiarity with payment platforms (such as Payliance, FISERV, and Chase ISO) and tools is beneficial. * Strong problem-solving skills and attention to detail. * Excellent written and verbal communication skills. * Ability to work under pressure and manage multiple tasks simultaneously. * Basic understanding of financial transactions and payment systems

Description Tyler Technologies is looking for an innovative, talented, and passionate Senior Full-Stack Engineer with experience building and delivering enterprise caliber web applications. This role suits individuals who thrive in a dynamic, fast-paced, and collaborative environment that provides opportunities for growth and learning. In this role, you will be working with other talented architects, engineers, and designers to build the next generation Civil Process platform in the cloud. Responsibilities Create lasting impact by building and continuously improving our cloud-native products. Work within the engineering team on designing and developing core product functionality. Contribute to the design of features and provide thought leadership by taking into consideration business requirements, data needs, performance, scalability, and user experience. Optimize the application for maximum speed and scalability. Drive technical excellence into every aspect of the software development and delivery lifecycle. Continually learn and take initiative to stay current with industry trends and front-end technology. Cross-pollinate smart ideas and promote learning and knowledge sharing across teams. Be outcome focused and work collaboratively with the team to continually drive strong results. Qualifications 5 years of experience designing and building event driven distributed systems. Experience building enterprise caliber applications with .NET and C#. Familiarity with HTML5, CSS3, JavaScript, and TypeScript, preferably with Angular experience. Continuous delivery/deployment knowledge and experience. Experience working with container and orchestration technologies like Docker, Kubernetes, EKS, etc. Knowledge and experience with public cloud infrastructure and services, preferably AWS. Used Infrastructure-as-Code (IaC) technologies like Terraform, Cloud Formation, etc. Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. What you value: Dedication to quality: Build quality in with clean and well designed code, using test automation effectively to maximize speed and reliability. Curiosity: Interested in solving hard problems, and enjoy exploring new technologies and ideas. Enjoy diving into unknown territory with the help of your team. Ownership mentality: Empowered to make decisions, and you take responsibility for the outcome. Team Player: Value collaboration and excel working in a fast-paced team environment. Growth Mindset: Take initiative to find ways to improve yourself and your team through observation, feedback, and continuous learning. Communication: Exceptional written and verbal communication skills and have an ability clearly articulate technical concepts to both technical and non-technical audiences. Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.