Job Brief: We are hiring a customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Skills Required:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
$31k-57k yearly est. 60d+ ago
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Customer Service Compliance Specialist
Urs Agents 4.5
Urs Agents job in Duluth, GA
The vision of the owners of URS Agents is to provide an environment in which each person may grow and expand his or her talents in a place of safety, learning, teaching and encouragement. By working in a relaxed professional atmosphere where each person may concentrate his or her efforts toward taking care of the customer first, both the employee and the company will prosper from the result.
Our Compliance Specialists are responsible for developing positive, professional relationships with our customers via phone and email. They will conduct online research to obtain, prepare, file annual reports and maintain the database. Accurate data entry will be required for logging history and updating jobs via our proprietary system. Problem solving, attention to detail and the ability to meet deadlines is a must.
RESPONSIBILITIES:
Call state offices and obtain filing information
Prepare & File Annual Reports
Research customer questions online and via telephone
Perform status checks for companies with the Secretary of State
Perform On-Line Work / Research
Enter / Maintain jobs in proprietary systems
QUALIFICATIONS:
Stable work history
Excellent written and verbal communication skills
Proficient MS Outlook, Word and Excel skills
Accurate data entry abilities and attentive to details
Must work well with deadlines
Ability to prioritize and coordinate multiple tasks with great organizational skills
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URS E&C Holdings Inc may also be known as or be related to URS E&C Holdings Inc and URS Holdings Inc.