Customer Service Specialist
U.S. Venture job in Redlands, CA
As influential problem solvers, Customer Service Specialist - Offer best in class service and possess a wealth of tire knowledge makes a real difference to our customers. Using your through training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed.
We're looking for someone who possesses these top traits: communication, results-driven, problem solver, patient, and thinks outside the box. Our call center focuses on wholesale distribution (we don't sell directly to the public).JOB RESPONSIBILITIES
Actively engage and provide best in class service to our customers nationwide
Effectively assess and troubleshoot customer needs
Utilize problem solving skills to resolve customer questions and concerns
Analyze customer and warehouse data to; determine how many times a day a customer gets delivery, warehouse cut off times, and when product can be shipped to the customer
Work in a fast-paced environment to answer high volume of calls
Process customer orders efficiently and in a timely manner
Knowledgeable in 30+ tire brands
Research and provide information on availability, pricing, and applications
May perform special projects or handle specialty areas as assigned
Partner with warehouse operations in regard to product logistics
Partner with Operations and Sales to offer customer and product support.
Use sound judgement when making decisions and thinking through various scenarios
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned
QUALIFICATIONS
Required:
Must be at least 18 years of age with a HS Diploma/GED
2 years of related customer service experience
An effective communicator who understands the importance of listening and being empathetic
Strong attention to detail and deadlines
Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related order management systems
Utilize out of the box thinking to problem solve with customers under diverse situations
Ability to read and interrupt data (customer, pricing, availability, etc.)
Ability to work and grow in a fast-paced, high-volume call center environment
DIVISION:
U.S. AutoForce
U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at **************.
Auto-ApplyWarehouse Material Handler - 2nd Shift
U.S. Venture job in Redlands, CA
U.S. AutoForce, a division of U.S. Venture, Inc., brings together more than 100 years of experience as an industry leader in the distribution of tires, undercar parts, and lubricants to independent tire retailers, auto repair shops, and automotive dealerships.
The schedule for this position is Monday - Friday 2:30pm - 11:00pm or until work is completed, plus rotating Saturday's. Schedules are subject to change based on business needs and may require overtime.
JOB RESPONSIBILITIES
* Load, unload and stock tires and auto parts in a fast-paced warehouse environment
* Use scanners to find and put away tires and assist with inventory control
* You can expect to lift 50 pounds consistently throughout your shift and occasionally lift up to 80 pounds. When lifting commercial tires you will do team lifts or use mechanical equipment.
* When working with barrels or industrial/agricultural tires you will need to be able to exert a pushing force of up to 40 pounds
* Be on the move. You should be willing and able to work on your feet for extended periods of time and work overtime as needed
* Contribute to our culture of safety, ensuring adherence to all safety policies and operating procedures.
* The duties listed in this job description are not exhaustive. Team members may be asked to perform other job-related tasks and follow any job-related instructions given by their supervisor, subject to reasonable accommodations
OUR BENEFITS
* Highly competitive wages starting at $20.50/hr!
* Weekly pay
* Work boot reimbursement program
* Healthcare benefits, available your first day on the job
* 401(k) with Generous Employer Contribution AND Match
* Paid Vacation, Sick time and Holidays
* On-the-job training and skill development
* Tuition Reimbursement
* Employee Discount Programs
Physical Demands and Work Environment
Physical demands: While performing the duties of this job, the employee must be qualified as to visual, auditory, physical, and mental ability to operate equipment safely with or without reasonable accommodation. The employee must frequently lift products weighing up to approximately 50 pounds, and occasionally up to 80 pounds. Occasionally exert a pushing force up to 40 pounds. Handling of commercial tires (e.g., rolling, destacking, team lifting) conduct team lifts or use mechanical equipment.
Protective equipment required: steel or composite toe boots, safety vest, safety harness , seatbelt, SRL (self-retracting lifeline). All equipment is provided by U.S. AutoForce except for steel / composite toe boots. All team members must be able to adhere with safety and manufacture guidelines for compliant use of all protective equipment.
Work environment: While performing the duties of this job, the employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Fumes associated with tires and occasionally car parts and lubricants prevalent.
QUALIFICATIONS
* Must be 16 years or older
* Ability to safely lift 50 pounds consistently and occasionally lift up to 80 pounds
* Ability to exert a pushing force of up to 40 pounds - working with barrels and industrial/agricultural tires
* Abide by all Company safety policies and state and federal transportation regulations and manufacturing guidelines
* Willing to work overtime as needed
* Ability to follow instructions and safe operating procedures
* Ability to work in a team environment
* Successfully pass a pre-employment drug test (do not test for THC / marijuana)
DIVISION:
U.S. AutoForce
U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.
U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.
U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at **************.
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Employee Incentives:
Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel
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Must be 21+ years of age
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Requirements and Qualifications:
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Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
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** The company reserves the right to run background checks as a condition of employment
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