Wayne Peacock (President and Chief Executive Officer)

Yes, USAA does a drug test prior to an offer of employment. USAA considers itself to be a drug-free workplace and will require all employees to submit a urine sample for drug testing prior to starting employment.

USAA is owned by its policyholders, as it operates as a reciprocal insurance exchange where policyholders share each other's risk. The company's executive council manages daily operations, and USAA has its headquarters in San Antonio.

Working At USAA: Company Overview and Culture

Q: How much money does USAA make?

USAA generates $35.6B in revenue.

Q: What industry is USAA in?

USAA is in the banking financial services insurance industry.

Q: What is USAA's mission?

USAA's mission statement is "To facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services."

Q: Who are USAA's competitors?

USAA competitors include Nationwide, MetLife, Lincoln Financial Group, Allstate, Progressive, State Farm, The Hartford, AIG, GEICO, Citi, Ally Financial, Ameriprise Financial, Genworth, Prudential Financial, JPMorgan Chase & Co., American Express, Principal Financial Group, Bank of America, MassMutual.

Q: Does USAA hire felons?

Yes, USAA will hire felons on a case-by-case basis, but certain offenses may create barriers. For example, a criminal record for theft or fraud may create some difficulties for you. Keep in mind that USAA will perform a background check prior to an offer of employment. This background check will look for misdemeanor and felony convictions at both the state and federal level.

Q: How do you answer "Why are you interested in working for USAA?"

To answer "Why are you interested in working for USAA?", you should discuss your desire to work for a nationally recognized company that is fully committed to the military community and their families.

Q: How do you write a cover letter for a job at USAA?

You write a cover letter for a job at USAA by focusing on your ability to be a leader and your commitment to serving the military community. USAA's mission started with a promise from a group of soldiers to take care of their own. Today, USAA continues that legacy of service, loyalty, and integrity.

Q: How old do you have to be to work at USAA?

You have to be 18 years old to work for USAA and some positions require a minimum of a bachelor's degree. For entry-level positions, USAA is happy to offer a variety of career opportunities where they will provide training from the ground up. They are looking for employees who have unique experiences and who are ready to hit the ground running.

USAA overview

Industry

Banking Financial Services Insurance

Revenue

$35.6B

Headquarters

San Antonio, TX

Employees

32,896

Founded in

1922

Website

Organization type

Private

Social media

USAA s a finance company focusing on insurance, banking, and investment services. It is a San Antonio-based Fortune 500 diversified financial services group of companies. These include a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking and investment services. Founded in 1922, USAA has grown into an industry leader with a strong commitment to serving the military community and their families.

With 32,896 employees and an annual revenue of $35.6 billion, USAA's workforce is known for its diverse demographic backgrounds, contributing to a unique company culture. The company is led by CEO Wayne Peacock, who continues to steer USAA towards providing exceptional financial products and services tailored to the needs of its members. Despite political differences among its employees, USAA has excellent employee retention, with staff members staying for an average of 5.3 years and earning a median salary of $59,089 per year.

USAA's mission statement

To facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services.

USAA employee reviews

3.6/5

Based on 42 ratings

Work at USAA? Share your experience.

Employee reviews

4.0

A zippia user wrote a review on Oct 2024

USAA benefits

Products, medical/insurance/checking" always looking for opportunities to excell

Pros of working at USAA

Great Brand

Cons of working at USAA

Remotely working

What do you like best about USAA's CEO and the leadership team?

Adaptability is a great skill, that help any transition we may want to understand, and active listening, and we thrive on these at USAA

How would you improve USAA's culture?

Having more locations to work from, on site

How did you prepare for the USAA interview?

Researching the company history, culture and tenure.

How does your compensation at USAA compare to the industry average?

Competitive edge

What's the diversity at USAA like?

Great diversity

What brings you the most joy at USAA?

Helping members, and working as a team.on a daily

Is this useful?

3.0

A zippia user wrote a review on Aug 2024

Pros of working at USAA

It taught me time management, bonus and merit raises were amazing

Cons of working at USAA

Tied to a phone

USAA benefits

The bonus

What do you like best about USAA's CEO and the leadership team?

Genuine, truly cared for up

How would you improve USAA's culture?

All of the people, one set of rules for everyone

How did you prepare for the USAA interview?

Write down my answer answers to the best of my ability

How does your compensation at USAA compare to the industry average?

Fair

What's the diversity at USAA like?

Diversity

What brings you the most joy at USAA?

I get to learn something new every day, and I did too work hard and get a kudos instead of a here more work

Is this useful?

4.0

A zippia user wrote a review on Feb 2024

Pros of working at USAA

Amazing benefits package and good leadership.

Cons of working at USAA

When comparing with other similar jobs in the area, USAA seems on the bottom range for pay per position.

USAA benefits

Campus has many amenities

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4.0

A zippia user wrote a review on Sep 2023

Pros of working at USAA

Career and growth opportunity/healthy eating enouncement with reduces insurance rates. Great vacation time provided.

Cons of working at USAA

Too many roles being eliminated. Different units have there own way of doing things instead of one culture.

USAA benefits

Pension and 401K, my job results mattered and impacted internal users but ultimately benefits the membership.

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4.0

A zippia user wrote a review on Jun 2023

Pros of working at USAA

I personally really enjoy the work-life balance and how much downtime you are given right away.

Cons of working at USAA

One of the aspects I found disappointing is the culture, I had long heard the legend of USAA and its culture of diversity and service. There is a lot left to be desired as far as communication, the message, and above all else training.

USAA benefits

For me personally, having health insurance, health care, vision, dental, that is going to be the number one benefit to have for me. Time off is always great, however Ideally I love what I do and I'm covered.

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5.0

A zippia user wrote a review on May 2023

Pros of working at USAA

Manager support advancement, paid college tuition, insurance benefit package, 401k, retirement

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4.0

A zippia user wrote a review on Mar 2022

Pros of working at USAA

Benefits & Bonuses

Cons of working at USAA

Hard to get promoted and post out of department

USAA benefits

Healthcare Insurance, prescription benefits, physical therapy, nutritionist options, retirement matching

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3.0

A zippia user wrote a review on Mar 2022

Pros of working at USAA

Benefits

Cons of working at USAA

Micro-managing, hard to promote, always taking phone calls - not much opportunity to develop

USAA benefits

Education Assistance

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4.0

A zippia user wrote a review on Sep 2021

Pros of working at USAA

Friendly environment with peers.

Cons of working at USAA

Management is losing it.

USAA benefits

They have AMAZING perks benefits , personal level

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5.0

A zippia user wrote a review on Aug 2021

Pros of working at USAA

Productive work environment.

Cons of working at USAA

Lack of upward/downward communication.

USAA benefits

Upward promotions.

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2.0

A zippia user wrote a review on Aug 2021

Pros of working at USAA

I like working remotely.

Cons of working at USAA

I’ve been here 16 years and now they’ve cut pay/bonuses. They’ll overwork you, undertrain you and give poor knowledge resources. They monitor bathroom breaks and may require pto to be used if over 7 minutes. Hard to schedule time off

USAA benefits

Used to be the culture and benefits but now there’s a reason attrition is nearly 30%!

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2.0

A zippia user wrote a review on May 2021

Pros of working at USAA

The benefits

Cons of working at USAA

Micromanaged to a crushing degree, understaffed, no progression opportunities off of the phones and terrible systems and information bases.

USAA benefits

PTO, maternity leave

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4.0

A zippia user wrote a review on May 2021

Pros of working at USAA

Member focused

Cons of working at USAA

Leadership turnover

USAA benefits

On campus gym, volleyball, starbucks, chick-fil-a and salad bars.

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4.0

A zippia user wrote a review on Apr 2021

Pros of working at USAA

I like the culture and they do offer a great work life balance.

Cons of working at USAA

I don’t like that we aren’t able to earn any commission for what we sale but are pushed so hard to sell products.

USAA benefits

The best benefit is the bonus you get every year of around $4000.

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5.0

A zippia user wrote a review on Feb 2021

Pros of working at USAA

Diverse and secure

Cons of working at USAA

Recent change making an Impossible work load

USAA benefits

Pension and medical benefits

Is this useful?

5.0

A zippia user wrote a review on Sep 2020

Pros of working at USAA

Liked the longevity and stability along the mission statement.

Cons of working at USAA

Not that I didn’t like working there, I didn’t like limiting individuals growth for career path.

USAA benefits

Healthcare

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4.0

A zippia user wrote a review on Feb 2020

Pros of working at USAA

Helping military members and their families

Cons of working at USAA

No work life balance

USAA benefits

Education assistance

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4.0

A zippia user wrote a review on Dec 2019

Pros of working at USAA

I am a work from home specialist so it allows to have work life balance.

Cons of working at USAA

I am not a fan of the pay.

USAA benefits

Benefits since day one.

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3.0

A zippia user wrote a review on Aug 2019

Pros of working at USAA

Compensation and benefits

Cons of working at USAA

Looking for a new challenge. I have been handling claims for the past 7 years and seeking a new path.

USAA benefits

Working at home.

Is this useful?

3.0

A zippia user wrote a review on Jul 2019

Pros of working at USAA

401k, After the contractor stage, you are treated like gold

Cons of working at USAA

Managers spend half their day in meetings to come up with new “strategies”. Management is out of touch with the difficulty of 8 - 10 hour phone work days and member concerns.

USAA benefits

Above average pay (most there work a second job). Great benefits

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4.0

A zippia user wrote a review on Jun 2019

Pros of working at USAA

Mission driven and member focused. Doing good is more than lip service.

Cons of working at USAA

Non-Gap culture. Need better accountability to goals and planning.

USAA benefits

401K matching is 8% and extra retirement deposit.

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5.0

A zippia user wrote a review on May 2019

Pros of working at USAA

Great culture. Employees are treated well and given opportunities to get raises and have outstanding career opportunities.

Cons of working at USAA

I'm in a Contract position and need the stability of a full-time job.

USAA benefits

Working with my team on the development of Disciplined execution.

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5.0

A zippia user wrote a review on Aug 2018

Pros of working at USAA

The benefits and they really listen to their employees and value them

Cons of working at USAA

Talking on the phone all day and taking back to back phone calls

USAA benefits

Retirement benefit

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A reddit user wrote a review on Dec 2013

Do you guys actually care about my day, and plans, and life? I once had a lady ask me all about my wedding (happened a few days before the call). I couldn't tell if she was genuinely interested, or neither of us knew how to get out of that conversation and back to insurance, lmao. I do really like how personal each call seems though. It makes me feel less like a number. USAA helped me a lot when my husband was deployed and my car kept dying (first a dying battery, then blue tooth was slowly draining the battery). I'm a third generation customer, and plan on staying forever!

I know this is late - but I can tell you plainly that every single phonecall, the person you speak to is expected to care about you, to understand what you need in your life (not just with your transaction) and provide solutions if you need help. There isn't a way for USAA member's to know about all the things that USAA can do to take care of them, and as the USAA mission says, USAA wants you to have financial security.

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A reddit user wrote a review on Nov 2012

Why don't your supervisors want to hear you using the word fraud? How is money usually taken from these people? My family just signed with USAA. Do you like the company? Will we get good treatment when we have problems?

Because, and I quote, "it's a scary word." We're supposed to use "unauthorized charges" and only use fraud in "fraudulent charges" when talking about when they'll be reimbursed. They don't like us to use the word "counterfeit" either, or even say that a copy's been made of a card, which is kind of impossible to not say that when they have their card with them and ask how a card was used in another city/country. Then again, I work at night and our supervisor knows we deal with the overseas/drunk/irate/scared/paranoid people, so when it comes to exact verbiage, we usually get off the hook unless we're being unprofessional. Daytime is a stickler though. Money can be anywhere from a few cents, where a fraudster is testing a credit card/bank account/debit card for money, and the most I've seen is over ten thousand dollars, but that case was different- it was someone who had this person's info calling in and making these transfers between accounts. Otherwise, money taken from a card like what I deal with usually caps around 5-6 thousand at the very most that I see, and that's a rarity. Hmm... I don't really want to bank with USAA, I like my own bank just fine. If you are in the military, their insurance and investment services are pretty good, but not something I'd use. IF I had better credit I'd maybe get a card with them, simply because of the kind of service I provide. As long as you are curteous on the phone and set up a good rapport with the rep you call in to (and don't make ridiculous demands like "increase my credit card limit from 1000 to 35000" which is kind of impossible most of the time) you shouldn't have an issue. The most I'd say you'd need to be careful with is that if you don't live in or near San Antonio you'll never see a person... uh... in person since they are an internet bank.

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The team at USAA

The founders of USAA is Gina Hirner.
The key people at USAA is Wayne Peacock.

Key people

Wayne Peacock

The inside scoop

USAA, based in San Antonio, TX, is a financial services group that provides insurance, banking, investments, retirement products and advice to the military community. The company was founded in 1922 in San Antonio, Texas, by a group of 25 US Army officers. Today USAA has more than 32,000 employees, with offices across the US and worldwide. Its mission is to proudly serve military members by providing competitive financial products and services.

Rank	City	Job count	Avg. salary
1	San Antonio, TX	196	$59,110
2	Phoenix, AZ	123	$55,688
3	Tampa, FL	106	$56,622
4	Colorado Springs, CO	97	$58,887
5	Charlotte, NC	96	$59,414
6	Plano, TX	53	$58,605
7	New York, NY	5	$68,689
8	New Orleans, LA	5	$54,720
9	Seattle, WA	3	$65,257
10	Riverside, CA	3	$63,808

Rank

City

Job count

Avg. salary

196

123

106

$68,689

$54,720

$65,257

$63,808

Highest paying USAA competitors

Compare USAA salaries to competitors, including American Express, AIG, and Citi. Employees at American Express earn the highest average yearly salary of $86,421. The salaries at AIG average $84,115 per year, and the salaries at Citi come in at $75,483 per year.

Rank	Company	Average salary	Jobs
1		$86,421	0
2		$84,115	0
3		$75,483	0
4		$73,946	0
5		$68,354	0
6		$61,793	0
7		$60,428	0
8		$59,696	0
9		$56,817	0
10		$56,798	0

Working at USAA

USAA overview

USAA's mission statement

On this page

USAA employee reviews

The team at USAA

USAA rankings

USAA salaries

USAA diversity

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Biggest USAA locations

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USAA financial performance

Highest paying USAA competitors

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USAA FAQs

When was USAA founded?

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How much money does USAA make?

What industry is USAA in?

What is USAA's mission?

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Who are USAA's competitors?

Who works at USAA?

Does USAA drug test?

Does USAA hire felons?

How do you answer "Why are you interested in working for USAA?"

How do you write a cover letter for a job at USAA?

How old do you have to be to work at USAA?

What benefits does USAA offer?

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