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USAA Company Logo

Working At USAA

Zippia Score 4.9

Review Submitted!

USAA

USAA Jobs

NO RESULTS

Aw snap, no jobs found.

USAA Overview

Industry

Insurance

Organization Type

Public

Employees

> 10,000

Headquarters

San Antonio, TX

Website

www.usaajobs.com

Website

www.usaajobs.com



Founded in

1922

Revenue

> $1B

Key People

Capt Stuart Parker, Usaf, Ret (CEO),
Brett Thacker (Director Of Content Marketing),
Mike Barger (Communications Director),
General, Lester Lyles, Usaf, Ret (Chairman),
Michael Merwarth (Executive Vice President, Enterprise Strategy And Marketing),
Joey Stryk (Director Of Marketing),
Patricia Teague (Executive Vice President, Human Resources)

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About USAA

USAA, based in San Antonio, TX, is a financial services group that provides insurance, banking, investments, retirement products and advice to the military community. The company was founded in 1922 in San Antonio, Texas, by a group of 25 US Army officers. Today USAA has more than 32,000 employees, with offices across the US and worldwide. Its mission is to proudly serve military members by providing competitive financial products and services.

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USAA, based in San Antonio, TX, is a financial services group that provides insurance, banking, investments, retirement products and advice to the military community. The company was founded in 1922 in San Antonio, Texas, by a group of 25 US Army officers. Today USAA has more than 32,000 employees, with offices across the US and worldwide. Its mission is to proudly serve military members by providing competitive financial products and services.

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What Is

USAA's Mission Statement

?
USAA's mission is to facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services.

What USAA's Employees Say

Its benefits package includes: medical and dental insurance, a retirement savings plan, company holidays, short and long-term disability, flex hours, etc.

Is This Your Company?

Do You Work At USAA?

What is it like to work at USAA

5.0

August 5, 2018 on Zippia

What Do You Like About Working There?

the benefits and they really listen to their employees and value them .. Show More

What DON'T You Like About Working There?

Talking on the phone all day and taking back to back phone calls.. Show More

What Are Your Favorite Benefits/Perks?

retirement benefit.. Show More

Do you guys actually care about my day, and plans, and life? I once had a lady ask me all about my wedding (happened a few days before the call). I couldn't tell if she was genuinely interested, or neither of us knew how to get out of that conversation and back to insurance, lmao. I do really like how personal each call seems though. It makes me feel less like a number. USAA helped me a lot when my husband was deployed and my car kept dying (first a dying battery, then blue tooth was slowly draining the battery). I'm a third generation customer, and plan on staying forever!

I know this is late - but I can tell you plainly that every single phonecall, the person you speak to is expected to care about you, to understand what you need in your life (not just with your transaction) and provide solutions if you need help. There isn't a way for USAA member's to know about all the things that USAA can do to take care of them, and as the USAA mission says, USAA wants you to have financial security.

Why don't your supervisors want to hear you using the word fraud? How is money usually taken from these people? My family just signed with USAA. Do you like the company? Will we get good treatment when we have problems?

Because, and I quote, "it's a scary word." We're supposed to use "unauthorized charges" and only use fraud in "fraudulent charges" when talking about when they'll be reimbursed. They don't like us to use the word "counterfeit" either, or even say that a copy's been made of a card, which is kind of impossible to not say that when they have their card with them and ask how a card was used in another city/country. Then again, I work at night and our supervisor knows we deal with the overseas/drunk/irate/scared/paranoid people, so when it comes to exact verbiage, we usually get off the hook unless we're being unprofessional. Daytime is a stickler though. Money can be anywhere from a few cents, where a fraudster is testing a credit card/bank account/debit card for money, and the most I've seen is over ten thousand dollars, but that case was different- it was someone who had this person's info calling in and making these transfers between accounts. Otherwise, money taken from a card like what I deal with usually caps around 5-6 thousand at the very most that I see, and that's a rarity. Hmm... I don't really want to bank with USAA, I like my own bank just fine. If you are in the military, their insurance and investment services are pretty good, but not something I'd use. IF I had better credit I'd maybe get a card with them, simply because of the kind of service I provide. As long as you are curteous on the phone and set up a good rapport with the rep you call in to (and don't make ridiculous demands like "increase my credit card limit from 1000 to 35000" which is kind of impossible most of the time) you shouldn't have an issue. The most I'd say you'd need to be careful with is that if you don't live in or near San Antonio you'll never see a person... uh... in person since they are an internet bank.

USAA Employees

  • -
    Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Do you work at USAA?

Anonymously rate USAA as an employer

Gender

Female

49.8%

Male

48.2%

Unknown

2.0%
Ethnicity

White

50.4%

Hispanic or Latino

24.1%

Asian

11.7%

Black or African American

9.8%

Unknown

3.9%
Languages Spoken

Spanish

66.4%

French

8.1%

German

5.4%

Carrier

3.4%

Russian

3.4%

Italian

3.4%

Portuguese

2.0%

Swedish

0.7%

Afrikaans

0.7%

Chinese

0.7%

Dutch

0.7%

Japanese

0.7%

Cheyenne

0.7%

Greek

0.7%

Hindi

0.7%

Korean

0.7%

Mandarin

0.7%

Tamil

0.7%

Arabic

0.7%

Do you work at USAA?

Anonymously rate USAA as an employer

USAA Careers

Average Length of Employment
MetLife 3.9 years
Allstate 3.7 years
Bank of America 3.6 years
Progressive 3.6 years
Nationwide 3.5 years

USAA

3.5 years
State Farm 3.1 years
GEICO 2.9 years
Capital One 2.8 years
Wells Fargo 2.7 years
Top Employers Before USAA
Wells Fargo 13.5%
US Army 9.8%
Verizon 5.8%
State Farm 5.6%
AT&T 5.4%
U.S. Navy 4.2%
Walmart 4.1%
Allstate 3.8%
Discover 3.6%
Citi 3.3%
AIG 3.1%
IBM 3.0%
T-Mobile 2.7%
Top Employers After USAA
Wells Fargo 15.3%
State Farm 8.1%
Nationwide 5.9%
Allstate 5.5%
AT&T 5.3%
Verizon 4.6%
Comcast 4.4%
AIG 3.7%
Travelers 3.5%
Dell 3.4%
Citi 2.8%

USAA Employees Education

Schools

University of Texas at San Antonio

20.9%

University of Phoenix

13.5%

Arizona State University

6.0%

University of the Incarnate Word

5.8%

San Antonio College

5.7%

Texas State University

4.7%

Grand Canyon University

4.4%

University of South Florida

4.4%

Saint Mary's University

4.4%

Northwest Vista College

4.1%

Our Lady of the Lake University

3.6%

Texas A&M University

3.3%

University of Texas at Austin

3.2%

Glendale Community College

2.7%

University of Colorado at Colorado Springs

2.6%

Texas Tech University

2.3%

Webster University

2.3%

Texas A&M University-San Antonio

2.1%

Colorado Technical University

2.0%

University of North Texas

2.0%
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Majors

Business

31.6%

Computer Science

7.4%

Finance

6.6%

Management

5.5%

Information Technology

4.6%

Psychology

4.5%

Marketing

4.0%

Accounting

4.0%

Communication

4.0%

Criminal Justice

3.9%

Computer Information Systems

3.2%

Human Resources Management

2.9%

Electrical Engineering

2.4%

English

2.4%

Computer Engineering

2.4%

Computer Applications

2.3%

Law

2.2%

General Studies

2.1%

Education

2.0%

Political Science

1.9%
Show More
Degrees

Bachelors

44.3%

Masters

23.5%

Other

18.3%

Associate

7.4%

Certificate

3.2%

Doctorate

1.9%

Diploma

0.7%

License

0.7%
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How Would You Rate Working At USAA?

Are you working at USAA? Help us rate USAA as an employer.

USAA Pictures

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USAA Employee Political Affiliation

Republican Party

55.6%

Democratic Party

42.9%

Libertarian Party

1.1%

Other

0.4%

Employee Political Donations

Name Job Title Party Donation
DAN BrouilletteSenior Vice President $81,050Republican Party
Brian ConklinVice President $40,081Republican Party
Dirk MosisReal Estate Consultant $34,100Republican Party
Wendi StrongExecutive $29,900Republican Party
Stuart ParkerExecutive $28,100Republican Party
Josue Robles JrPresident/Chief Executive Officer $25,750Republican Party
Shon ManascoExecutive $23,500Republican Party
Steven BennettExecutive $22,500Republican Party
Kevin BergnerManager $19,900Republican Party
William McCartneyLawyer $19,750Republican Party
Stephen SpeakesManager $18,400Republican Party
Fritz BohneExecutive $15,400Republican Party
Wayne PeacockExecutive $15,000Republican Party
Jessica KillinAttorney $13,871Democratic Party
Dana SimmonsExecutive $13,700Republican Party
Carl LiebertExecutive $13,700Republican Party
Steven PeacockExecutive $13,200Republican Party
Christopher ClausPresident And Managing Director $11,900Republican Party
Kristi MatusChief Finance Officer $11,900Republican Party
Daniel McNamaraExecutive $11,200Republican Party
Mark HowardSenior Vice President $10,450Republican Party
David BohneExecutive $9,500Republican Party
Laura BishopExecutive $9,200Republican Party
Alan KrapfExecutive $7,200Republican Party
Erin MartinkoState-Federal Relations Deputy Director $6,894Republican Party
Deneen DonnleyExecutive $6,200Republican Party
Anatolio CruzAttorney $6,000Republican Party
Chris ClausAdministrator $6,000Republican Party
Melinda ReevesAdministrator $5,500Republican Party
Scott StuckmanReal Estate Investor $5,000Republican Party
Kevin BengnerExecutive $5,000Republican Party
John TownesBusiness Executive $5,000Republican Party
Michael LangeFinance $5,000Democratic Party
Josue RoblesExecutive $4,900Republican Party
William ReidExecutive $4,700Republican Party
James WarderExecutive $4,500Republican Party
Steve BennettExecutive $4,400Republican Party
Elizabeth ConklynExecutive Vice President $4,400Republican Party
S PeacockExecutive $3,500Republican Party
DAN McNamaraExecutive $3,500Republican Party
Lawrence PeduzziExecutive $2,900Democratic Party
Kirby WisianActuary $2,700Republican Party
Deborah MontangeInsurance Agent $2,700Republican Party
Torben OstergaardExecutive $2,700Republican Party
Edward McCormickFinance Advisor $2,651Democratic Party
Rebecca LosoyaSecurities Analyst $2,500Democratic Party
Mike BarryAttorney $2,500Republican Party
Robert GilbertAssistant Vice President $2,500Republican Party
Barbara GentrySenior Vice President $2,500Republican Party
Chris WillardBanker $2,400Republican Party
Zada True CourageSenior Treasury Analyst $2,322Democratic Party
Glen MittsReal Estate Closer $2,250Republican Party
Martha SchuhCertified Public Accountant $2,104Republican Party
Brandon WolfActuary $2,000Republican Party
Rick FowlerExecutive $2,000Republican Party
Carl NelsonPlaywright $2,000Other
Steve PeacockExecutive $2,000Republican Party
Heidi MusserChief Information Officer $1,885Democratic Party
Karen MorrisAttorney $1,726Democratic Party
Celso HurtadoClaims Adjuster $1,500Democratic Party
John FriedmanVice President $1,500Republican Party
Maria Higgins BurkeAttorney $1,423Democratic Party
Mark DitrolioSenior Risk Analyst $1,401Republican Party
Gregory SheldonComputer Systems Engineer $1,350Democratic Party
Ellen PooleAssistant Vice President $1,250Republican Party
Derek WestSoftware Developer $1,250Republican Party
Richard NealInsurance $1,250Republican Party
Emily WillefordDirector $1,250Republican Party
Susan ResendezWorkload Management $1,234Democratic Party
Jay LevineManager $1,205Republican Party
Richard FishAttorney $1,100Republican Party
Leticia AlvarezAssociate $1,065Republican Party
Lynne FarlowExecutive $1,000Republican Party
William ReedExecutive $1,000Republican Party
Jamie WarderExecutive $1,000Republican Party
Mark ReidExecutive $1,000Republican Party
Thomas ClarkFinance Planner $1,000Democratic Party
Edward KelleyReal Estate Account Executive $1,000Republican Party
Patricia BarronCorporate Director $1,000Republican Party
James RamseyExecutive $1,000Democratic Party
Marcos RosenbergAdministrator $1,000Democratic Party
Jeff EasleyBanking $1,000Democratic Party
Gregory JaegerAdministrator $1,000Democratic Party
Anthony WardenAdministrator $1,000Democratic Party
Stephan BasilottoAdministrator $1,000Democratic Party
Steven ThompsonAssistant Vice President $1,000Democratic Party
Grant SkeensAdministrator $1,000Democratic Party
Keelin ElderAdministrator $1,000Democratic Party
Ryan EverettBanking $1,000Democratic Party
Andrew CollinsBanker $1,000Democratic Party
Jacqui PeaceAdministrator $1,000Democratic Party
Rick MahoneyDamage Appraiser $1,000Republican Party
Robert WilloughbySenior Security Analyst $1,000Republican Party
Ed ConklynManager $1,000Republican Party
Christopher ClanoExecutive $1,000Republican Party
Elizabeth ConldynExecutive $1,000Republican Party
DAN BrouiuetteExecutive $1,000Republican Party
John DouglasRetired $1,000Republican Party
DAN BrouiletteExecutive $1,000Republican Party
Krisit MatusChief Finance Officer $1,000Republican Party
Doreen ZepedaInstructional Designer $977Democratic Party
John MoelleringChairperson $950Republican Party
Bryan WingFinance Advisor $930Republican Party
Brian TignerSoftware Systems Engineer $902Republican Party
Jesse SolisSupervisor $870Democratic Party
Deborah SmithLegal $850Republican Party
Jason BlockInsurance $772Democratic Party
Dane NeilsonExecutive Director $750Republican Party
Bobby WilkinsonClaims Professional $750Democratic Party
Roger ChackoExecutive $750Democratic Party
Joyce CollinsInstructional Designer $725Democratic Party
Laura MoranSenior Information Security Consultant $700Republican Party
Matt QuagliaraMarketing Manager $700Democratic Party
Thomas AnfusoExecutive $700Democratic Party
Marcus GravesLoan Officer $665Democratic Party
Peter BryantSoftware Developer $640Democratic Party
Terry CollinsInsurance Producer $610Democratic Party
Edward BanzAnalyst $600Democratic Party
Margot AycockFinance Specialist $600Democratic Party
Dennis MyersAdvisor $575Democratic Party
Gregory GonzalezDirector $500Republican Party
Joseph JamesManaging Director $500Republican Party
SAM MittsPortfolio Manager $500Republican Party
Nick MorrisSoftware Engineer $500Republican Party
Betty DrzymallaCompliance Analyst $500Republican Party
Thomas DooleyService Manager $500Republican Party
Lori BrissetteAssistant Vice President $500Republican Party
DAN BigelowFinance Advisor $500Republican Party
Murphy WilliamSoftware Developer $500Republican Party
Jason BaileyMarketing $500Democratic Party
Dennis ReynaFinance Planner $500Democratic Party
Andrew RistSoftware Developer $500Democratic Party
Alice GannonVice President $500Democratic Party
Robert Sult JrReal Estate Developer $500Republican Party
Cynthia CombsSenior Vice President $500Democratic Party
David YankowskiSoftware Systems Engineer $500Republican Party
Michelle SerryInformation Technology Analyst $500Republican Party
Loddie RoederSenior Finance Analyst $500Republican Party
William HardinLead Architect $500Republican Party
Brenda MatayaClaim Processor $500Democratic Party
Pat DuncanPresident/Chief Executive Officer $500Republican Party
Susan DulskeVice President $500Republican Party
Marilyn Ramsook LillyWealth Management Advisor $468Democratic Party
Andrew SparkmanProduct Manager $451Republican Party
Virginia CondreayConsultant $450Republican Party
Darrin SchenckFinance Service Specialist $449Republican Party
Rhonda HamrickProgram Manager $415Libertarian Party
BEN FulghamBanker $400Republican Party
Robert LockettMarketing Executive $400Democratic Party
Jacob FlachSales $372Democratic Party
Richard IrizarryProduction Specialist $350Democratic Party
Ken HaycraftFinance Planner $350Democratic Party
Susan MichaelStrategist $300Democratic Party
Claudia GonzalesAttorney $300Democratic Party
Melvin Cooper FamilyMaintenance Manager $300Democratic Party
Ralph ParkInvestment Management $300Democratic Party
Nick BeyerActuary $290Democratic Party
Anthony GarciaRepresentative $276Democratic Party
Frank RuizProduct Management Director $275Democratic Party
Jennifer EscobarMarketing $269Democratic Party
Gayna DupontCertified Public Accountant $255Democratic Party
Robert SchafferGeneral Manager $250Democratic Party
John HamrickFinance Analyst $250Libertarian Party
Sean GriffinSecurities Analyst $250Democratic Party
Maya ChapaPortfolio Manager $250Democratic Party
Michael PaonessaInsurance-Management $250Democratic Party
Hector BoveAttorney $250Democratic Party
Chien LIUBusiness Architect $250Democratic Party
Robert RamirezFinance Analyst $250Democratic Party
Linda MillsSecretary $250Democratic Party
Martha RemerTrainer $250Democratic Party
Neff HudsonManager $250Democratic Party
Ronnie EichlerTechnical Systems Engineer $250Democratic Party
Jennifer BennettMarketing $250Democratic Party
Robert DizinnoBusiness Advisor $250Democratic Party
Alexander RodriguezAnalyst $250Democratic Party
Chrissy CelayaFinance Advisor $250Democratic Party
Ankur LambaSenior Software Engineer $250Democratic Party
TIM MatusExecutive $250Democratic Party
Veronica ParkerExecutive $250Democratic Party
Thomas DuncanExecutive $250Democratic Party
Charles BearInformation Technology Architect $250Democratic Party
Tracey HarneyAttorney $250Democratic Party
Greg CoxSupply Chain Manager $216Democratic Party
Joseph GloriaWeb Designer $201Democratic Party
Joseph ZlotkowskiProject $200Democratic Party
Robert AcostaClaims Adjuster $175Democratic Party
Tracey AdairInsurance Agent $173Democratic Party
Martin SalazarClaims Adjuster $169Democratic Party
Kristin MoczygembaMarketing $167Democratic Party
Susan StalkerClaims Adjuster $163Democratic Party
Jeff FararFacilities Manager $150Democratic Party
Samuel Davila JrManager $138Democratic Party
David HessAnalyst $129Libertarian Party
Kash BosamiaSystems Analyst $125Democratic Party
Julie BrownInformation Technology Technician $125Democratic Party
Ilda GrimaldoBanker $124Democratic Party
Patrick KelleyAdviser $115Democratic Party
Kevin GearyAttorney $115Democratic Party
Valerie GraceRetired $115Democratic Party
Rhonda RenteriaSenior Loan Processor $101Democratic Party
Alexander BennettInsurance Agent $100Democratic Party
Pauline HernandezAnalyst $100Democratic Party
Beverly WongFinance Service Specialist $100Democratic Party
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USAA Salaries

  • -
    Salary Score
We calculated the salary score by comparing the salaries of specific positions within a given company against other similar positions at other similar companies.
Assistant Vice PresidentSan Antonio, TX $220,000
Executive DirectorSan Antonio, TX $174,186
Executive DirectorSan Antonio, TX $174,186
Executive DirectorSan Antonio, TX $167,486
Executive DirectorSan Antonio, TX $147,326
Business ArchitectSan Antonio, TX $136,912
Business ArchitectAustin, TX $130,000
Business ArchitectSan Antonio, TX $130,000
Executive DirectorSan Antonio, TX $124,758
Risk AnalystSan Antonio, TX $122,999
Risk AnalystSan Antonio, TX $119,999
Analyst LeadSan Antonio, TX $119,999
Senior Information Systems AnalystSan Antonio, TX $111,675
Senior Risk AnalystSan Antonio, TX $109,117
Senior Database AdministratorSan Antonio, TX $108,150
Digital Marketing ManagerSan Antonio, TX $107,840
Senior Database AdministratorSan Antonio, TX $105,547
Senior Database AdministratorSan Antonio, TX $105,000
Operations Research AnalystSan Antonio, TX $104,000
Senior Database AdministratorSan Antonio, TX $100,761
Senior Database AdministratorSan Antonio, TX $100,761
Senior Risk AnalystSan Antonio, TX $100,412
Senior Software EngineerSan Antonio, TX $99,278
Application Software DeveloperSan Antonio, TX $99,278
Java DeveloperSan Antonio, TX $98,000
Application Software DeveloperSan Antonio, TX $97,999
Senior Database AdministratorSan Antonio, TX $97,119
Senior Risk AnalystSan Antonio, TX $95,500
Senior Manager-Digital MarketingSan Antonio, TX $95,000
Senior Software EngineerSan Antonio, TX $94,111
AnalystSan Antonio, TX $90,000
Software DeveloperSan Antonio, TX $89,602
Senior Software EngineerSan Antonio, TX $88,800
Senior Network EngineerSan Antonio, TX $87,000
Senior Network EngineerVernon Hills, IL $87,000
Lead TechnicianSan Antonio, TX $78,790
AnalystSan Antonio, TX $77,000

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USAA Awards

Awards From Zippia
  • USAA Zippia Award
  • USAA Zippia Award
  • USAA Zippia Award
  • USAA Zippia Award
Other Awards
  • Fortune 500
  • Fortune Global 500
  • Fortune: Best Workplaces
  • Fortune: Most Admired Companies
  • Forbes: Best Workplaces

USAA Stock Performance

  • -
    Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Net Income

USD 2.422 billion (2017) [2]

Market Cap

-

Total Equity

USD 30.6 billion (2017) [2]

Total Assets

USD 155.391 billion (2017) [2]

How Would You Rate The Company Culture Of USAA?

Have you worked at USAA? Help other job seekers by rating USAA.

USAA Competitors

Competitors Jobs

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You can find out what it is like to work at USAA, also known as UNITED SERV AUTOMOBILE ASSOC, USAA and United Services Automobile Association.

Zippia gives an in-depth look into the details of USAA, including salaries, political affiliations, employee data, and more, in order to inform job seekers about USAA. The employee data is based on information from people who have self-reported their past or current employments at USAA. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of USAA and its employees or that of Zippia.