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The Culture At USAA

Information provided by the company
Spreads curiosity and arms others with empathy.
Give back to the community during a volunteer event
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.
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We also seek to shape disruption - not just experience disruption - thereby serving our members in innovative ways and creating new engines of growth for USAA.
You'll create new technology, but the impact you'll make on our members will be far more significant.

USAA Overview

The United Services Automobile Association is a San Antonio-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, i...
The staff at USAA come from unusually diverse demographic backgrounds. The company is 51.7% female and 48.9% ethnic minorities. USAA employees are slightly more likely to be members of the Democratic Party than the Republican Party, with 59.0% of employees identifying as members of the Democratic Party. Despite their political differences, employees at USAA seem to be happy. The company has great employee retention with staff members usually staying for 5.3 years. The average employee at USAA makes $62,538 per year. Pay at USAA is significantly lower than some of its highest paying competitors, like American Express, Citi, and AIG, which pay $83,823, $81,932, and $81,884, respectively.
USAA is an industry leader with 32,896 employees and an annual revenue of $35.6B that is headquartered in San Antonio, TX.

The Organization’s Mission

USAA's mission is to facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services.

Perks of Working at USAA

Its benefits package includes: medical and dental insurance, a retirement savings plan, company holidays, short and long-term disability, flex hours, etc.

Industry

Banking Financial Services Insurance

Revenue

$35.6B

Employees

32,896

Founded in

1922

Headquarters

San Antonio, TX

Website

www.usaajobs.com

Organization Type

Private

Is This Your Company?

USAA Employee Reviews

Zippia Official Logo

4.0

Zippia UserMarch 2022

4.0

Zippia Official LogoZippia UserMarch 2022

What Do You Like About Working There?

Benefits & Bonuses

What DON'T You Like About Working There?

Hard to get promoted and post out of department

What Are Your Favorite Benefits/Perks?

Healthcare Insurance, prescription benefits, physical therapy, nutritionist options, retirement matching
Zippia Official Logo

3.0

Zippia UserMarch 2022

3.0

Zippia Official LogoZippia UserMarch 2022

What Do You Like About Working There?

Benefits

What DON'T You Like About Working There?

Micro-managing, hard to promote, always taking phone calls - not much opportunity to develop

What Are Your Favorite Benefits/Perks?

Education Assistance
Zippia Official Logo

4.0

Zippia UserSeptember 2021

4.0

Zippia Official LogoZippia UserSeptember 2021

What Do You Like About Working There?

Friendly environment with peers.

What DON'T You Like About Working There?

Management is losing it.

What Are Your Favorite Benefits/Perks?

They have AMAZING perks benefits , personal level
Zippia Official Logo

5.0

Zippia UserAugust 2021

5.0

Zippia Official LogoZippia UserAugust 2021

What Do You Like About Working There?

Productive work environment.

What DON'T You Like About Working There?

Lack of upward/downward communication.

What Are Your Favorite Benefits/Perks?

Upward promotions.
Zippia Official Logo

2.0

Zippia UserAugust 2021

2.0

Zippia Official LogoZippia UserAugust 2021

What Do You Like About Working There?

I like working remotely.

What DON'T You Like About Working There?

I’ve been here 16 years and now they’ve cut pay/bonuses. They’ll overwork you, undertrain you and give poor knowledge resources. They monitor bathroom breaks and may require pto to be used if over 7 minutes. Hard to schedule time off

What Are Your Favorite Benefits/Perks?

Used to be the culture and benefits but now there’s a reason attrition is nearly 30%!
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The Team At USAA

Key People

Wayne Peacock

The Inside Scoop
USAA, based in San Antonio, TX, is a financial services group that provides insurance, banking, investments, retirement products and advice to the military community. The company was founded in 1922 in San Antonio, Texas, by a group of 25 US Army officers. Today USAA has more than 32,000 employees, with offices across the US and worldwide. Its mission is to proudly serve military members by providing competitive financial products and services.
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USAA Company Rankings

USAA is ranked #71 on the Best Finance Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

USAA Salaries

9.6
Salary Score
The national average salary for a USAA employee in the United States is $62,538 per year. Employees in the top 10 percent can make over $112,000 per year, while employees at the bottom 10 percent earn less than $34,000 per year.
Average USAA Salary
$62,538 yearly
$30.07 hourly
Updated July 11, 2022
$34,000
10 %
$62,000
Median
$112,000
90 %
Average Employee Earnings
USAA
$62,538
MetLife
$55,795
Nationwide
$53,034
Allstate
$43,845

Highest Paying Jobs At USAA

Rank  Job Title  Avg. Salary  Hourly Rate  
1Director$171,313$82
2Risk Manager$122,266$59
3Audit Manager$111,388$54
4Actuarial Associate$110,686$53
5Senior Software Engineer$110,565$53
6Lead Technician$110,016$53
7Senior Advisor$107,573$52
8Information Technology Programmer$105,954$51
9Product Owner$104,353$50
10Java Developer$99,248$48
11Quality Assurance Lead$99,063$48
12Software Developer$98,050$47
13Scrum Master$97,387$47
14Business Advisor$91,595$44
15Business Analyst$89,553$43
16Finance Associate$80,699$39
17Quality Assurance Analyst$79,547$38
18Underwriter$68,342$33
19Finance Specialist$62,260$30
20Property Adjuster$60,595$29

USAA Demographics Summary

9.8
Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

USAA Gender Distribution

Male
Male
48%
Female
Female
52%

Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for USAA. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • USAA has 32,896 employees.

  • 52% of USAA employees are women, while 48% are men.

  • The most common ethnicity at USAA is White (51%), followed by Hispanic or Latino (25%) and Black or African American (10%).

  • USAA employees are most likely to be members of the democratic party.

  • On average, employees at USAA stay with the company for 5.3 years.

  • The average employee at USAA makes $62,538 per year.

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USAA Employee Political Affiliation

USAA employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a USAA employee was by DAN Brouillette. DAN Brouillette donated $81,050 to the Republican Party.

Parties

Democratic Party

59.7 %
-

Republican Party

38.6 %
-

Libertarian Party

1.0 %
-

Green Party

0.4 %
-

Employee Political Donations

Name  Job Title  Party  Donation  
DAN BrouilletteSenior Vice PresidentRepublican Party$81,050
Brian ConklinVice PresidentRepublican Party$39,540
Dirk MosisReal Estate TeacherRepublican Party$32,100
Wendi StrongExecutiveRepublican Party$30,400
Stuart ParkerExecutiveRepublican Party$28,600
Josue Robles JrPresident/Chief Executive OfficerRepublican Party$26,750
Shon ManascoExecutiveRepublican Party$23,500
Steven BennettExecutiveRepublican Party$22,500
William McCartneyLawyerRepublican Party$20,000
Kevin BergnerRequirements ManagerRepublican Party$19,900
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USAA Employment Videos

USAA Financial Performance

9.8
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

How Would You Rate The Company Culture Of USAA?

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USAA Competitors

Some of the competitors of USAA are American Express, Citi, and AIG. The wages at American Express average higher than the other similar companies, where the median salary is $83,823 per year. Employees at Citi earn an average of $81,932 per year, and the employees at AIG earn an average salary of $81,884 per year.
Companydesc
Average Salarydesc
American Express
Salary Range62k - 113k$84k$83,823
Citi
Salary Range56k - 118k$82k$81,932
AIG
Salary Range60k - 111k$82k$81,884
Genworth
Salary Range50k - 94k$69k$69,140
JPMorgan Chase & Co.
Salary Range47k - 98k$69k$68,820
Ameriprise Financial
Salary Range47k - 94k$67k$66,764
Prudential Financial
Salary Range45k - 93k$65k$65,271
MassMutual
Salary Range45k - 89k$64k$63,938
Ally Financial
Salary Range46k - 87k$64k$63,729
Lincoln Financial Group
Salary Range44k - 85k$61k$61,468
$29k
$118k

Frequently Asked Questions about USAA

When was USAA founded?

USAA was founded in 1922.

How many Employees does USAA have?

USAA has 32,896 employees.

How much money does USAA make?

USAA generates $35.6B in revenue.

What industry is USAA in?

USAA is in the banking financial services insurance industry.

What is USAA's mission?

USAA's mission statement is "USAA's mission is to facilitate the financial security of its members, associates and their families by providing a full range of highly competitive financial products and services."

What type of company is USAA?

USAA is a private company.

Who are USAA's competitors?

USAA competitors include Nationwide, MetLife, Lincoln Financial Group, Allstate, Progressive, State Farm, The Hartford, AIG, GEICO, Citi, Ally Financial, Ameriprise Financial, Genworth, Prudential Financial, JPMorgan Chase & Co., American Express, Principal Financial Group, Bank of America, MassMutual.

Who works at USAA?

Wayne Peacock (President/CEO)

Are You An Executive, HR Leader, Or Brand Manager At USAA?

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USAA FAQs

Does USAA drug test?

Yes, USAA does a drug test prior to an offer of employment. USAA considers itself to be a drug-free workplace and will require all employees to submit a urine sample for drug testing prior to starting employment.

Does USAA hire felons?

Yes, USAA will hire felons on a case-by-case basis, but certain offenses may create barriers. For example, a criminal record for theft or fraud may create some difficulties for you.

Keep in mind that USAA will perform a background check prior to an offer of employment. This background check will look for misdemeanor and felony convictions at both the state and federal level.

How do you answer "Why are you interested in working for USAA?"

To answer "Why are you interested in working for USAA?", you should discuss your desire to work for a nationally recognized company that is fully committed to the military community and their families.

How do you write a cover letter for a job at USAA?

You write a cover letter for a job at USAA by focusing on your ability to be a leader and your commitment to serving the military community. USAA's mission started with a promise from a group of soldiers to take care of their own. Today, USAA continues that legacy of service, loyalty, and integrity.

How old do you have to be to work at USAA?

You have to be 18 years old to work for USAA and some positions require a minimum of a bachelor's degree.

For entry-level positions, USAA is happy to offer a variety of career opportunities where they will provide training from the ground up. They are looking for employees who have unique experiences and who are ready to hit the ground running.

What benefits does USAA offer?

USAA offers insurance benefits to full-time employees including:

  • Health insurance

  • Mental health care

  • Dental insurance

  • Vision insurance

  • Life insurance

  • Long-term disability insurance

  • Short-term disability insurance

  • Accidental death and dismemberment insurance

  • Supplemental life insurance

  • Occupational accident insurance

What is the dress code at USAA?

The dress code for USAA corporate positions is business casual.

Examples of appropriate business casual clothing:

  • Polo or other collared shirts

  • Sweaters

  • Business dress pants (khakis, twill)

  • Knee-length skirts or dresses

  • Cardigans

  • Blazers

  • Closed-toed shoes

  • Dress sandals

What is the hiring process at USAA?

The hiring process at USAA varies by position and usually takes 1 to 2 weeks from start to finish. The first step is to submit an application through the online career center. You will be prompted to set up a login ID and create a profile in order to submit your resume for a position.

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Zippia gives an in-depth look into the details of USAA, including salaries, political affiliations, employee data, and more, in order to inform job seekers about USAA. The employee data is based on information from people who have self-reported their past or current employments at USAA. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by USAA. The data presented on this page does not represent the view of USAA and its employees or that of Zippia.

USAA may also be known as or be related to USAA, United Services Automobile Association and Usaa.