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  • Member Experience Omnichannel Strategy Analyst

    USAA 4.7company rating

    Remote USAA Job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, or Colorado Springs, CO. Relocation assistance is available for this position. We are seeking a Member Experience Omnichannel Strategy Analyst to support Property and Casualty Insurance data solutions. In this role, you will execute and align omnichannel data strategies across multiple Member Experience Data Product Teams. You will collaborate with cross-functional teams to develop strategic roadmaps, refine data instrumentation processes, and mitigate risks to ensure seamless integration and optimization of key data solutions. Acting as a key liaison between business stakeholders and technical teams, you will translate data requirements into actionable insights, driving innovation and improving customer experiences while ensuring compliance with industry best practices and regulatory standards. Utilizes quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy. What you'll do: Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions. Leads integration of the analytic strategy and business strategy. Coordinates efforts to identify key business assumptions and hypotheses around line of business strategy. Continuously refines hypotheses and identifies business questions to explore further. Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort. Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience. Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals. Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills. Serves as a team lead and provides guidance and on-the-job training to team members. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of data and/or analytics or strategy consulting experience; OR a minimum of 6 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 8 years of combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 6 years of experience in data and/or analytics or strategy consulting. Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights. Experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics. Experience influencing business decisions. Strong analytical skills with experience using hypotheses-driven problem solving. Extensive experience leading and performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics). What sets you apart: Execute and streamline omnichannel data strategies across multiple product, IT, and data enablement teams, ensuring alignment with overarching data strategies. Strong leadership and problem-solving skills with a proactive, results-driven mindset. Strong communication skills and experience articulating data strategy to executive leadership. Collaborate with Technical and Information Architecture teams to optimize omnichannel data processes. Develop, document, and refine instrumentation processes, including intake systems, internal documentation (e.g., wikis), and operational guidelines (SLO/SLA). Proven experience researching industry leading technologies and data to enhance customer experiences and organizational success. Experience within the Property and Casualty insurance industry or a closely related field. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: The salary range for this position is: $127,310 - $229,160. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $127.3k-229.2k yearly 2d ago
  • Model Validator I-Mid-level (AML/Fraud)

    USAA 4.7company rating

    Remote USAA Job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. Executes model risk validation oversight for the life-cycle management of models which includes conducing model validation activities. Executes the model validation oversight process compliant with the written risk and compliance policies and procedures which require independence from model stewards (e.g., model owners, developers, implementers, users, and other collaborators) throughout the lifecycle of the model's use and maintenance. What you'll do: Executes independent model validation contactivities for lower risk, in-house and vendor, models. Conducts validation activities for low-risk, in-house models, and assists, under supervision and in collaboration with peers, on higher risk, complex and vendor models. Conducts back-testing, diagnostic testing, sensitivity analysis, benchmarking, and other validation tests/analyses on lower risk models; collaborates with senior-level validators for higher risk models. Executes and assists in replicating model development and may help develop challenger models through principles of predictive modeling, machine learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, and/or other techniques. Reviews at a working experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assesses the materiality of model changes and conducts model change validations. Produces and delivers validation reports and related validation work to model validation management and model collaborators. Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a working experience level. Evaluates model risk control strengths around model development, implementation, and use. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 4 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Or Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 2 years of related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience communicating verbally and in-writing quantitative/technical concepts and conclusions to non-technical audiences and senior leadership. Proficient programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Working Experience with statistical, econometric, data science, or predictive modeling approaches including: Linear Regression; Time-Series/Forecasting; Logistic Regression; Machine Learning. Business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Understanding of Anti-Money Laundering (AML) or Fraud model validation. Experience evaluating and challenging complex models and explaining issues in an intuitive way. Extensive experience of statistical and machine learning modeling techniques. Experience with SAS, Python or R. US military experience through military service or a military spouse/domestic partner [optional] Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $93.8k-179.2k yearly 19h ago
  • Customer Service Representative

    The Hartford 4.5company rating

    Remote or Hartford, CT Job

    CRS/Billing Spec I - OK10LN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Service Representative your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, billing, and claims needs. This is an entry level position in our contact center and provides excellent career pathways into our organization that may include additional skill building opportunities. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career. Location: Training is onsite in our Hartford, CT office. Work Arrangements: The Hartford is proud to offer a hybrid work location model that is designed to support flexibility. Training for this role will be conducted in-office. The option to participate in two-day remote work will be offered after role efficiency is attained, subject to manager discretion and based on business need. Start Date: April 14, 2025 Base Salary is $23 per hour with opportunity for growth. Training Hours: Monday-Friday 9:30 AM - 6:00 PM EST (First 12 weeks mandatory attendance) Post Training Hours: Monday-Friday 9:30-6:00pm ET KEY RESPONSIBILITIES: Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Provide Exceptional Customer Service experience to our policyholders in every interaction. Handling inbound telephone calls from customers with questions or servicing needs related to their home, auto policies and/or billing. Initiate claims according to claims best practices and assist with existing claim inquiries. Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisals, and organizing car rental where appropriate. Promote digital self service capabilities. Utilize multiple computer applications with accuracy. Required to commit to the training and work schedule. Have a dedicated workspace free from distractions during work and training hours QUALIFICATIONS: A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field Ability to work in a fast-paced complex environment while navigating multiple programs Problem solving and critical thinking skills with strong attention to detail. Excellent communication skills with ability to empathize with customers and colleagues Adaptability High School Diploma or equivalent experience required Spanish bilingual a plus BENEFITS: Medical, Dental, Life and Disability Insurance - EFFECTIVE ON DAY ONE! 25 days paid time off in your first full year Tuition reimbursement Paid volunteer opportunities Employee recognition Wellness program And more! Additional Information For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit ************************ from your personal computer. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $42,560 - $63,840 Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
    $42.6k-63.8k yearly 1d ago
  • Manager, Investor Relations

    Genworth 4.4company rating

    Richmond, VA Job

    At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Manager, Investor Relations POSITION LOCATION Richmond, VA (hybrid) This position has a hybrid work schedule with at least 3 days per week in the Richmond office and more during quarter closes and the earnings processes. YOUR ROLE The Manager of Investor Relations reports to the SVP, Financial Planning & Analysis and will serve as an interface for the investor community playing a critical role in the development and execution of Genworth's overall communication strategy. You will engage with investors, sell-side analysts and other market influencers to ensure the company's strategy for value creation is understood through market engaging activities, quarterly results, annual report, sustainability report and company's annual proxy statement. You will partner with senior leaders throughout the organization to understand and influence external messaging in support of Genworth's key initiatives and future strategy. As a FP&A finance team member, you will support the quarterly earning process, assist in leading the development of key investor messaging and create a variety of internal reports provided to senior management to monitor our shareholder base and analyst coverage. This is a visible role, both externally and internally. What you will be doing Coordinate the quarterly earnings release process. Create strategic, operational, and financial analysis in support of earnings. Work with management and key business leaders to provide investor community with a timely and accurate view of company performance and performance drivers Support the planning processes, including the operating plan and multi-year plan, as well as actual reporting to support and understand how the company strategy will influence external messaging Serve as a key team member regarding the public communication of financial information and other material disclosures and provide assessment of key business initiatives' impact on market and shareholder perspective Coordinate and partner on the development of the quarterly investor presentation and earnings release along with the anticipated analyst questions and responses Support the development of the company's annual proxy statement and sustainability report Work within the FP&A team to develop and manage the investor relations outreach strategy, framework and tactics that build and enhance relationships with investors, analysts, shareholders, employees and customers Monitor and track sell-side research reports, summarizing relevant themes and analysis Track, analyze and report on investor base/shareholder changes and prepare presentation materials Perform ad-hoc financial and valuation analyses Travel approximately 10-20% for non-deal roadshows, sell-side conferences and professional development What you bring Bachelor's degree in Finance, Accounting, Economics or a related field with a minimum of 5+ years of experience Solid comprehension of financial reports/metrics and financial data/analytic tools Demonstrated ability to learn new concepts quickly and complete multiple assignments with high degrees of quality Proven interpersonal and communication skills with the ability to build and maintain great relationships Excellent attention to detail and written communication skills; previous business writing experience Results focused, proactive in nature and thrives in a fast-paced environment Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
    $108k-149k yearly est. 12d ago
  • • State Farm Agent - Looking for Entrepreneurs

    State Farm 4.4company rating

    Arlington, VA Job

    Entrepreneurs welcome. As a State Farm independent contractor agent, you can make a difference in people's lives and help strengthen your community every day. If you're ready to help, you're ready to be a State Farm agent. Being a State Farm independent contractor agent would give you a unique opportunity to develop yourself, run a business of your own and make a meaningful impact in your community. We are seeking professionals interested in becoming a State Farm agent. With diverse backgrounds and experiences, State Farm agents serve customers across the United States. From intangible rewards to traditional compensation, every reward you earn as a State Farm agent is based on skill, hard work and hitting the goals you set for yourself through meeting customer needs. Rewards may include: - Ability to lead and develop your own team - Opportunity to run a business of your own - Chance to be a leader in your community and make a difference daily If you're interested in making an impact while running a business designed to help others protect what matters most, get started today. We offer a paid training program with hands-on field development experiences and continued support. Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.] State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary. State Farm is an equal opportunity employer.
    $64k-76k yearly est. 14d ago
  • PIP Examiner

    Geico 4.1company rating

    Dale City, VA Job

    We are looking for Personal Injury Protection (PIP) Claims Examiners in Fredericksburg, VA to deliver our promise to be there and assist our customers throughout the often-complicated medical aspects of auto insurance claims. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.As a PIP Claims Examiner, you will investigate medical necessity and determine casualty. You will consult with involved parties, secure medical information and review insurance contracts, associated reports and billing documentation. We will rely on you to evaluate the validity of personal injury insurance claims and monitor case files over the course of treatment. This job is a great fit for people who are continuous life learners, as PIP Claims Examiners are consistently challenged to learn more and increase their knowledge of our industry and company. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.Bring your passion for helping others and a desire to make impact and start a rewarding career with GEICO today! Salary per hour Fredericksburg $28.29- 35.98 *The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, responsibilities of the role, candidate's work experience, education and training, and the work location as well as market and business considerations* Qualifications & Skills: Bachelor's degree preferred, but not required Prior insurance claims experience preferred, but not required Personal injury, bodily injury or workers' compensation experience preferred Solid analytical, customer service and multi-tasking skills Strong attention to detail, time management and decision-making skills Must be able to speak in a clear, empathic and professional manner by telephone. - Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization. -Must attain and maintain the required licenses issued by the state insurance department. - Must be able to handle heavy call volume, pending claim files and stressful situation. - Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting, multi-tasking skills. - Must be able to learn and apply large amounts of technical and procedural information #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $28.3-36 hourly 5d ago
  • Azure Operations Lead Engineer

    Genworth 4.4company rating

    Richmond, VA Job

    At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Azure Operations Support Lead POSITION LOCATION This position is available to Virginia residents as Richmond, Virginia or Lynchburg, Virginia in-office/hybrid applicants and to remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia or Wisconsin. YOUR ROLE We are seeking an experienced Azure Operations Support Lead to oversee and manage the operational aspects of our Azure cloud environment. The ideal candidate will lead a team responsible for maintaining, optimizing, and ensuring the availability of cloud-based systems critical to our US Life Business. This role is pivotal in ensuring seamless cloud operations while adhering to industry standards and regulations. What you will be doing Oversee daily operations of the Azure environment, including resource optimization, performance monitoring, and cost management. Ensure high availability and reliability of cloud infrastructure to support mission-critical applications in Azure. Act as the escalation point for critical incidents affecting Azure services and established environments. Conduct root cause analysis and implement corrective actions to prevent recurrence. Lead or participate in Incident Management calls. Standing up a support-based model and team of cloud engineers. Work with other teams to provide complete support. Ensure our cloud environment complies with banking and insurance industry standards, including data protection and regulatory requirements as well as our security guidelines. Collaborate with security teams to implement robust access controls, encryption, and other security measures. Lead and mentor a team of Azure support engineers, ensuring adherence to best practices and operational excellence. Work with engineering teams to define KPIs and monitor all managed applications. Strong knowledge of Azure DevOps, including pipeline creation, release management, and infrastructure as code (IaC). Work closely with business units, project managers, and IT leadership to align cloud operations with organizational goals. Provide regular updates and insights into the health and performance of the Azure environment. Coordinating with On-premises teams. Advising, architecting and supporting migrating applications. What you bring Bachelor's degree in information technology or 5+ years of working in an IT role, with at least 3 years in a leadership position. 5+ years of experience in cloud operations, with at least 3 years in Azure (or other cloud providers). Proven track record of supporting mission-critical systems in regulated industries like banking or insurance. Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect) are highly preferred. Proficient in Azure services (e.g., Virtual Machines, App Services, Azure SQL, Azure Kubernetes Service). Experience with monitoring tools such as Azure Monitor, Log Analytics, Application Insights, Splunk or SAAS tooling. Strong understanding of modern cloud security compliance standards. Hands-on experience with scripting and automation (e.g., PowerShell, ARM Templates, or Terraform) would be beneficial. Excellent problem-solving and decision-making abilities. Strong communication and leadership skills. Ability to work effectively in a fast-paced, team-oriented environment. Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long-Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services Additional Information The base salary pay range for this role starts at a minimum rate of $ 91,800 up to the maximum of $181,200. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
    $91.8k-181.2k yearly 6d ago
  • Financial Planning and Analysis (FP&A) Manager

    Genworth 4.4company rating

    Richmond, VA Job

    At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other. POSITION TITLE Financial Planning and Analysis Manager POSITION LOCATION Richmond, VA YOUR ROLE As a Finance team member, you'll play a key role in supporting the financial strength and flexibility that enables us to be there when our policyholders need us - now and in the future. Genworth is seeking a Financial Planning and Analysis (FP&A) Manager in our corporate finance team. Reporting to the Director of Corporate FP&A, you will own and drive high visibility analysis critical to Genworth's monthly and quarter financial close processes, support the operating plan and multi-year planning processes as well as supporting core FP&A and Investor Relations reporting and planning processes. The role offers the opportunity to work in a high exposure, fast paced environment with high exposure to corporate senior leadership. What you will be doing Be the primary owner of preparation and review of financial reporting for actual reporting (monthly & quarterly), developing driver-based variance analysis of actuals to prior periods and operating plan Work with expense analyst to identify key drivers of corporate expense variances and simplify results for reporting to senior leadership Support the global Operating Plan, and Multi-Year Planning processes Develop process documentation around key monthly and quarterly deliverables, ensuring appropriate identification of risks and controls Liaison with human resource in preparation of the annual proxy statement filing Handle quarterly process for obtaining information, calculation and reporting of variable incentive compensation funding for all business segments Support strategic business initiatives, investor relations, special projects, regulatory reporting, internal and external audit activities and inquiries independently Play a critical role managing, redesigning and improving current TM1 based reporting and budgeting Assist in a culture of continuous improvement, eliminate non-value-added activities and deliver business impact/results by identifying innovative solutions Support additional process improvements and cross functional initiatives as needed Foster and develop key relationships while working collaboratively across business segments and corporate functions What you bring Bachelor's degree in Finance, Accounting or related field 7 or more years of Finance, Accounting or investment analysis experience Very strong analytical and problem-solving skills with a demonstrated ability to learn new concepts quickly and complete multiple assignments with high degrees of quality Strong comprehension of finaancial reports/metrics including deep understanding of income statement, balance sheet and cash flow analysis Ability to influence, gain consensus, foster support and work collaboratively within a team Results focused, proactive in nature, thrives in a fast-paced environment with ability to manage multiple and changing priorities Detail orientated and organized given tight deadlines and workloads Excellent communication and presentation skills with the ability to simplify complex topics into clear, understandable communications Ability to work independently and being comfortable with ambiguity and figuring things out Ability to design and implement solutions while successfully managing change with process owners up to and including members of the Executive Council Advanced PC Skills including MS Office Nice to have Advanced degree in finance, accounting or management Insurance industry knowledge, particularly life insurance or long-term care insurance Chart of Accounts knowledge Experience with Oracle Financials, IBM TM1 Project management experience Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL At this time, Genworth will not sponsor a new applicant for employment authorization for this position.
    $100k-131k yearly est. 12d ago
  • Bilingual Front Office - Spanish

    State Farm Agency Ruther Glen 4.4company rating

    Glenvar, VA Job

    Salary: $30000.0 - $60000.0/year Experience: 1 Year(s) State Farm Agency, located in Ruther Glen, VA, has an immediate opening for a Bilingual (Spanish/English) Front Office - Team Member. No insurance experience is required as we will train the right person with the right attitude. Ideal candidate will be someone who wants to advance in the agency. Full-time and Part-time opportunities available. The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others. Responsibilities include but not limited to: Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Manage incoming calls. Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Provide excellent customer service. You will receive: Base Pay plus bonus Commissions available if advancing to sales (must become licensed) Paid time off (vacation and personal/sick days) Retirement plan Valuable experience Growth potential/Opportunity for advancement within my office Ideal Candidate: Bilingual (Fluent in both Spanish and English) Strong phone contact handling skills and active listening. Comfortable with making outbound calls. Genuinely excited to help customers. Patient, empathetic, and passionately communicative; loves to talk. Ability to empathize with and advocate for clients when necessary. Strong Problem-solving skills Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Property and Casualty license must be able to obtain. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. PM24 PIe9d22df6c0a9-26***********1
    $30k-60k yearly Easy Apply 2d ago
  • Agent - Sales and Leadership Professional for Existing Assignment of Business

    State Farm 4.4company rating

    Arlington, VA Job

    Join the community. Your office may have your name on it, but you're not in this alone. Technical resources are at your fingertips throughout your career. Running a State Farm agency is one of the best small business opportunities in America. We are seeking accomplished professionals to become a State Farm agent in Arlington, VA and other DMV locations. If you are someone who: Is motivated by helping people and making a difference in the community Wants to run your own business Is driven by achievement and the potential for financial success Can drive results by leading a team Then this may be the right opportunity for you! No prior experience as an insurance agent is required. If you've ever dreamed of running your own business, but didn't know where to start, this could be your dream career. We offer a paid training program along with company support, mentorship, and field development. As a State Farm agent, you can truly make a difference in helping people with their insurance, financial services and banking needs. State Farm is an equal opportunity employer. Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.] State Farm agents are independent contractors. Compensation is sales and commission based. No base compensation is available with this opportunity. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
    $48k-63k yearly est. 14d ago
  • Financial Advisor

    State Farm 4.4company rating

    Remote or Mobile, AL Job

    Securities Licensed Sales Team Member (Financial Advisor) Lad Drago Insurance and Financial Services Inc., a highly successful and well-respected firm, is seeking an ambitious securities-licensed financial advisor with expertise in financial products and services. If you love working with clients but feel stuck in a cycle of endless cold calling and the challenges of a commission-only role, we want to connect with you! Location: Spanish Fort, AL Hybrid: Qualified candidates (in or near hub locations listed) should plan to spend time working from home and at times working in the office with clients as part of our hybrid work environment. Job Description As a Financial Advisor, you will join a dynamic team dedicated to transforming the way financial advising is done. We are looking for driven, collaborative, passionate, and customer-focused individuals to make a meaningful impact. Your responsibilities will include: Deliver comprehensive financial planning and personalized financial advice to existing State Farm customers. Open new brokerage and advisory accounts and assist existing account owners. Uncover needs for life insurance, disability insurance and annuities. Market small business retirement plans - SEP, SIMPLE, 401k and Individual K. Build and Strengthen Client Relationships through effective communication, resolving inquiries, processing requests, and ensuring all documentation remains up to date. Showcase a deep understanding of financial markets, sound business judgment, and unwavering integrity while consistently prioritizing the best interests of clients. Qualifications Minimum of 2 years in Financial Advisor role or equivalent financial services experience Life and Health License highly preferred Demonstrated success in acquiring clients, cultivating and maintaining client relationships, and integrating with key partners. Requirements Bachelor's degree preferred. Active Securities Industry Essentials (SIE) Exam, Series 65 or ChFC or Series 66. Perks for Financial Advisor First year's compensation is expected to range between $80,000-$140,000(includes Commission, Production Bonus and Trails) but please note that this role has unlimited earning potential. Access to industry leading investments American Funds, BlackRock Funds, and Jackson Annuities. Offer both brokerage and proprietary State Farm managed portfolios. Comprehensive Benefits: Includes accrued Paid Time Off (PTO), a 401(k) match, medical, dental, and vision coverage. Additional Health & Insurance Benefits: Health Reimbursement Account, Health Care Flexible Spending Accounts, and life insurance options. Training and Support: Benefit from a large book of customer households, Wealth Academy training, and mentorship from successful career agents within a supportive, growth-focused culture. Volunteer events within the community and engage in a learning and fun culture. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. An equal opportunity employer We shall hire, retain, promote, compensate, and provide terms, conditions, and privileges of employment solely on the basis of the Companies' human resources requirements and each person's qualifications. We have an obligation to our policyholders to realistically determine our needs for employees and to select the best qualified available people to manage their insurance business .In fulfilling our obligations, we will not practice, tolerate, nor condone discrimination because of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or genetic information. All employees must respect the individuality and dignity of one another and the customers we serve. We shall always comply with the letter and the spirit of all national, state, and local laws pertaining to employment.
    $80k-140k yearly 18d ago
  • Entry Level In-House Counsel - PIP

    Geico 4.1company rating

    Falmouth, VA Job

    We are looking for Personal Injury Protection (PIP) Claims Examiners in Fredericksburg, VA to deliver our promise to be there and assist our customers throughout the often-complicated medical aspects of auto insurance claims. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S.As a PIP Claims Examiner, you will investigate medical necessity and determine casualty. You will consult with involved parties, secure medical information and review insurance contracts, associated reports and billing documentation. We will rely on you to evaluate the validity of personal injury insurance claims and monitor case files over the course of treatment. This job is a great fit for people who are continuous life learners, as PIP Claims Examiners are consistently challenged to learn more and increase their knowledge of our industry and company. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.Bring your passion for helping others and a desire to make impact and start a rewarding career with GEICO today! Salary per hour Fredericksburg $28.29- 35.98 *The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, responsibilities of the role, candidate's work experience, education and training, and the work location as well as market and business considerations* Qualifications & Skills: Bachelor's degree preferred, but not required Prior insurance claims experience preferred, but not required Personal injury, bodily injury or workers' compensation experience preferred Solid analytical, customer service and multi-tasking skills Strong attention to detail, time management and decision-making skills Must be able to speak in a clear, empathic and professional manner by telephone. - Must be able to document files in a clear, concise, professional written manner, to be understood by customers, clients, co-workers and other employees of the organization. -Must attain and maintain the required licenses issued by the state insurance department. - Must be able to handle heavy call volume, pending claim files and stressful situation. - Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting, multi-tasking skills. - Must be able to learn and apply large amounts of technical and procedural information #geico300 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $28.3-36 hourly 1d ago
  • Relationship Banker - Greater Virginia Market - Fredericksburg VA

    Jpmorgan Chase & Co 4.8company rating

    Fredericksburg, VA Job

    JOB DESCRIPTION You have a passion for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face of Chase to our retail branch customers. From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities. As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week. Job responsibilities Delivers an exceptional customer experience by acting with a customer-first attitude Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships Influences, educates, and connects customers to technology Possesses initiative and knowledge to provide financial options for customers using a consultative approach Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results High school degree, GED, or foreign equivalent Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs Ability to work branch hours including weekends and some evenings Preferred qualifications, capabilities, and skills College degree or military equivalent Professional, thorough, and organized with strong follow-up skills Exude confidence with clients when sharing product knowledge and solutions Experience adhering to policies, procedures, and regulatory banking requirements Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: ********************************************************************* ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
    $27k-36k yearly est. 60d+ ago
  • ED, Board of Director Operations

    USAA 4.7company rating

    Remote USAA Job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Board of Directors Operations Executive is a trusted agent for the CEO, Executive Council, and Board of Directors, responsible for providing management and oversight for USAA Boards of Directors meetings and interactions. Manages all business resources supporting the USAA Enterprise, Federal Savings Bank, and Life Company Boards of Directors and has oversight to all Board activities including but not limited to board processes, board correspondence, board meetings, and one-off engagements with the Boards and/or members of the Boards. Operationalizes board requirements provided by the Chief Corporate Governance Office and the USAA Corporate Secretary. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX. What you'll do: Provides executive leadership and guidance to a team that performs all operational activities for USAA's Boards of Directors to include Enterprise, Federal Savings Bank, and Life Company Boards. Serves as the integration point for all Board stakeholders such as USAA's Executive Council, Legal, and Enterprise Events. Partners with Chief Corporate Governance Office to operationalize Board requirements. Interacts with USAA's Executive Council members and their teams on an ongoing basis, ensuring alignment for Board deliverables and Board events. Acts as the trusted agent for the Directors and CEO, ensuring confidentiality in the Year-End Evaluation scoring process. Enterprise consultant providing guidance for key Board deliverables, USAA planning conferences and plans, and enterprise communications, ensuring CEO intent and consistent enterprise messaging. Builds effective working relationships with the Directors, CEO and Executive Council and ensures processes align to Chairmen and CEO Board process intent. Briefs the Chairmen and CEO on board related matters and provides historical context to ensure effective decision making. Oversees Budget and Workforce recommendations and continuous expense management of the Board budget. Conducts confidential research for the CEO and Board and formulate appropriate response based upon historical Enterprise knowledge, research, and analytical findings. Responsible for continuous management, monitoring, and closure of key deliverables. Tracks progress toward Board directed action items and communicates status updates to the Board. Leads the USAA Board of Directors Operations and Support Team including CoSA liaison relationships, ensuring quality briefing delivery, agenda and schedule development, oversight of the Board Corporate Governance manual, etc. Responsible for Board of Director training and development, to include monitoring progress against annual training requirements, reporting progress to the Board, managing expenses and logistics associated with external third-party delivered training, and quality control of all training materials. Builds and manages a high performing team and business professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 or more years of experience leading or supporting a corporate Board or management committee to include Board events, operations, and legal, or 10 years of progressive experience managing cross-enterprise projects/programs in a complex, matrixed environment. 4 or more years of people leadership experience in building, managing, and/or developing high performing teams. Experience interacting directly with Executive Council or other similar C-Suite members and driving alignment and/or completion of Board related work. Demonstrated experience with operational aspects of supporting Boards, including capturing and reporting Board minutes, tracking actions items, building and managing agendas, etc. Exceptional communication skills to include experience developing executive level briefings in support of EC, CEO, and Board deliverables. Ability to mentor and develop effective relationships in a matrix team. Proven ability to use tools and resources to design and implement effective process workflows. Proven research and analytical capabilities. What sets you apart: Military background. Recent experience in a Chief of Staff role for VP+ or senior staff level military leaders in a large, matrixed, complex organization OR on a Board Directors team. Demonstrated accomplishments in an operational role planning, managing, and executing corporate governance functions such as executive committees and/or military staff boards or working groups. Experience partnering with legal stakeholders. Experience preparing, aggregating and reviewing Board materials and reports. Experience managing the full lifecycle of 3rd party vendor relationships. Experience leading strategic program-level process improvement or modernization efforts (onboarding and integration of new technology tools) within an established team. Current and relevant knowledge of regulatory requirements for Boards of Directors. Experience managing and utilizing board portals. Proven working knowledge of parent versus subsidiary Boards. Experience working with functions across the Enterprise for overall strategic planning, program planning and management in support of CEO and strategic goals. The salary range for this position is: $147,750 - $265,950. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $39k-50k yearly est. 2d ago
  • Director, Retirement Income - Life Company

    USAA 4.7company rating

    Remote USAA Job

    Why USAA?Let's do something that really matters. At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The Opportunity As a dedicated Director, Retirement Income, you will be primarily leading the Retirement Income teams who support USAA members with annuities and other retirement income products. This role will direct multiple teams of Retirement Income Specialists who are responsible for providing appropriate solutions to our members. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts. Maintains compliance with policies, procedures, and regulatory requirements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX; Phoenix, AZ; Tampa, FL; Colorado Springs, CO or Plano, TX. Relocation assistance is not available for this position. What you'll do: Manages and develops a team of Retirement managers, Sales/Solutions Consultants and/or Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Retirement Income areas. Provides research and analysis on strategic initiatives and makes recommendations. Analyzes existing workflow and processes by organizing and integrating resources and systems for Retirement Income areas. Implements changes to promote efficient and effective operations Retirement Income. Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process and productivity improvements with Retirement Income. Develops, processes and performance standards for Retirement Income. Removes obstacles and champion's change. Ensures appropriate coordination and implementation of Life Company specific programs, projects, and initiatives. Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor's degree) May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. 8 or more years of related experience in financial services operations to include process improvement and business analysis. 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: US military experience through military service or a military spouse/domestic partner Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) Current Life and Health (Group 1) license MBA or master's degree in a financial or business-related field CERTIFIED FINANCIAL PLANNER™ (CFP ) designation 10 or more years of Retirement Planning and/or Annuity experience. 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. 3 or more years of direct leadership experience over other managers (leader of leaders) RICP (Retirement Income Certified Professional) Designation Experience managing a team of investment advisors in a call center environment. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $114,080 - $218,030. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.
    $42k-59k yearly est. 19h ago
  • Voice Transport Engineer - Mid Level

    USAA 4.7company rating

    Remote USAA Job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Voice Transport Engineer - Mid Level, you will be part of a team in Contact Center Technology that is critical in maintaining and optimizing Voice transport and Contact Center Voice Infrastructure services in support of Contact Center Call Delivery. This role will be responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable business functions and IT Services. You will balance availability, security, efficiency and functional requirements to help provide an optimized production service. You will also identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in either our San Antonio, TX, or Phoenix, AZ offices. Relocation assistance is not available for this position. What you'll do: Under limited supervision, designs scalable IT system infrastructure, implements system changes with consistency and autonomy, and automates service delivery and maintenance tasks; builds monitoring and tooling for systems. Independently, resolves complex technology production issues by troubleshooting IT systems. Identifies opportunities for improvements and makes recommendations to management. Analyzes complex outages and identifies opportunities for system improvements. Understands and consistently exercises engineering best practices, concepts, and patterns Understands the customer and identifies solutions and ideas for the customer with some assistance Evaluates potential Technology solutions with some oversight Mentors' junior engineers and may being mentoring peer engineer Develop software defined infrastructure in code in CI/CD Pipelines Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree OR Approved certification from CodeUp, Galvanize, VetFIT (Veterans for IT) or eFIT (Employees for IT). 4 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) or applicable IT experience such as IT Management, Software Development, Data Engineering, and Agile Product/Release Management. 2 years of experience in creating, modifying, and maintaining infrastructure and individual system components. Proficient level of business acumen in the areas of business operations, risk management, industry practices and emerging trends. Knowledge and understanding of designing scalable IT system infrastructures, implementing system changes, or automating service delivery and maintenance tasks. Basic understanding of cloud technologies and tools. What sets you apart: 4+ years Installing and maintaining Oracle Session Boarder Controllers (transport, session routers, registration) 4+ years experience supporting a Session Management System 4+ years of experience supporting large contact centers 4+ years of experience supporting, designing, troubleshooting VoIP / SIP Networks 4+ years of experience troubleshooting SIP call flows and working with Packet Tracing tools such as NetScout, Wireshark, Enterprise Operations Monitor, Observer, etc Experience with Python/PowerShell/JavaScript and/or programming skills Knowledge of or experience with Voice Integration with Cloud Services US military experience through military service or a military spouse/domestic partner The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $93,770 - $168,790. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $93.8k-168.8k yearly 2d ago
  • Claims Service Specialist - Virginia Beach, VA

    Geico 4.1company rating

    Remote or Virginia Beach, VA Job

    Salary: $22.34 per hour / $45,000 annually Hybrid role: Training 100% in-office (6-9 months); post training 4 days a week in office and work from home 1 day a week Claim your career growth as a Claims Service Specialist at GEICO's Virginia Beach, VA office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us! Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most - during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let's talk! Many associates see a base salary increase of 10% within their first year as a Claims Specialist. Top associates can see increases up to 15%! Qualifications & Skills: Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities Ability to work comfortably and grow in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent Eagerness to explore new skills and openness to different career paths #geico600 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $45k yearly 3d ago
  • IT Intern

    USAA 4.7company rating

    Remote USAA Job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The OpportunityOur internship program lets you showcase your skills, while gaining real-life experience that'll help you jump-start your career. Our interns deliver innovative solutions to real business challenges, while building enduring relationships in a collaborative culture with their manager and an assigned mentor. These positions are based in San Antonio, TX; Plano, TX; Phoenix, AZ. What you'll do: Under direct supervision, you will perform routine work assignments and problem resolution to support other team members tasks. Software Engineers: provides support to the Enterprise through delivering best in class technology solutions! Engaged in all phases of the software systems and application development lifecycle which include capturing and analyzing requirements, designing, testing, documenting, and implementing software, responding to outages. Primary Responsibilities Design, develop, code, and test technical solutions collaborating with senior engineers. Participate in code/design reviews May begin to help organize work to deliver features and solutions Resolves complex production issues with independence by solving complex applications and systems independently. Data Engineers: Deliver quality reporting and data intelligence solutions to the organization and assist client teams with drawing insights to make informed, data driven decisions. Data Engineers (DEs) are engaged in all phases of the data management lifecycle; assemble and analyze requirements, collect, process, store and secure, use, share and communicate, archive, reuse and repurpose data. Primary Responsibilities: Follows written risk and compliance policies and procedures for business activities Investigates and resolves complex application and system technical problems and production issues by advising solving of end-to-end solutions. Design, write, test and deploy data pipeline code Participate in design and code review sessions Infrastructure Engineer: Responsible for creating, modifying, maintaining and supporting infrastructure and individual system components that enable business functions and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Primary Responsibilities: Learns how to design scalable infrastructure, starts to implement system change, learns how to automate service delivery and maintenance tasks and starts to build monitoring and tooling activities Learns how to independently resolve production issues through solving of systems Starts to analyze outages in order to find opportunities Learns how to experiment with new patterns and technologies What you need to have: To qualify, you must be pursuing a bachelor's degree or higher at a 4-year accredited university and plan to graduate after the final day of the internship. Most of our interns participate the summer between their junior and senior years. Our 2025 internship will start on May 28, 2025 and last through August 8, 2025. Graduation date cannot be prior August 9, 2025 0 to 2 years of related experience and accountability for simple to moderately complex tasks and/or projects required Foundational and conceptual knowledge of the function/field and demonstrated application of knowledge, skills and abilities towards work products required Foundational level of business acuity in the areas of the business operations, industry practices and emerging trends required What sets you apart: Pursuing a degree in Computer Science, Computer Engineering, Management Information Systems or related field Graduation date between August 9, 2025 and July 2026 Compensation range: The salary range for this position is: $22 - $34. Interns will receive an intern stipend to assist with expenses. USAA views its internship program as a pipeline to possible future employment. This is based on an individual's graduation date, performance, role qualifications, and business need. To be considered for possible future employment opportunities interns must meet the full-time work eligibility requirements for any given role. Thus, interns should ensure their sponsorship status and other provided information is accurately reflected on their intern application. Inadequate completion of your application may render you ineligible for further consideration in the hiring process. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the hourly range based on your experience and market data of the position. The actual hourly rate for this role may vary by location. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Interns may not be eligible for all benefits, for more details on our outstanding benefits, please visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $22-34 hourly 2d ago
  • Insurance Sales Representative

    Geico 4.1company rating

    Newport News, VA Job

    Sales Representative - Virginia Beach, VA Salary: $19.34 per hour / $38,950 annually * +10% evening differential for applicable shifts* *Potential to earn additional monthly sales incentives, once trained!* At GEICO, our associates are the heart of our company. We're looking for Sales Representatives for our Virginia Beach, VA office who are driven, solution-oriented, and ready to contribute to our company's success. We're seeking outstanding associates who want to kickstart a fulfilling career with one of the most innovative auto insurers in the U.S. As a Sales Representative, you'll build rapport with customers without making a single cold call. Our Sales Representatives use compassion and persuasion skills to prepare insurance quotes, advise customers on coverage, and convert quotes into new policies. GEICO offers a career with plenty of development opportunities, where you will feel seen, challenged, and can make an impact from the start. If you enjoy working in a fast-paced, competitive environment and have a passion for sales, this is your opportunity to be part of a great team! Qualifications & Skills: In Office Position - must commute to 1345 Perimeter Pkwy, Virginia Beach, VA 23454 Prior sales experience a plus, but not required Solid computer and multi-tasking skills Ability to effectively communicate, verbally and in writing Ability to work comfortably in a fast-paced, high-volume call center environment Minimum of high school diploma or equivalent #geico600 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Assistance Paid Training and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
    $39k yearly 5d ago
  • Fraud Analytics and Innovation Strategy Senior Analyst - Deposit Fraud Strategy

    Bank of America 4.7company rating

    Richmond, VA Job

    Richmond, Virginia;Plano, Texas; Fort Worth, Texas; New York, New York; Boston, Massachusetts; Chandler, Arizona; Charlotte, North Carolina; Tampa, Florida; Kennesaw, Georgia; Jacksonville, Florida; Newark, Delaware; Phoenix, Arizona **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Description:** This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies. As a Deposit fraud strategy analyst with the Client Protection organization, you will capitalize on your technical abilities and strategic thinking to solve business challenges and seek opportunities for improvement. The Deposit fraud team focuses on identifying criminals posing as customers who are intentionally trying to steal from the bank. You will join a team of fraud professionals who are dedicated to stopping criminals and protecting customers. In the role you will spend time analyzing difficult problems as we try to stay one step ahead of the fraudsters. You will develop complex defenses designed to minimize the impact to good customers while maximizing fraud loss avoidance. You will work across multiple partner organizations and represent our team as a subject matter expert. We are looking for someone with strong communication skills, sound business judgement, results oriented with a track record of thriving in a fast paced entrepreneurial environment. **Responsibilities:** + Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs + Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance + Leads the coordination of the production of product performance reports and updates for senior management + Strategy Development: Develop and implement comprehensive strategies to identify, prevent, and mitigate deposit fraud activities. Stay abreast of emerging trends and tactics to ensure the effectiveness of detection strategies. + Data Analysis: Leverage data analytics tools and techniques to analyze large datasets, identify patterns, and uncover indicators of deposit fraud activity. Develop predictive models and scoring mechanisms to prioritize potential cases. + Risk Assessment: Conduct risk assessments to identify vulnerabilities in the organization's systems and processes that may be exploited by fraudsters. Develop mitigation strategies to address these risks. + Collaboration: Collaborate with various departments, including compliance, fraud investigations, and operations, to ensure effective coordination and information sharing. + Reporting: Prepare regular reports including key performance indicators, trends, and recommendations for improvement. This position is **not** eligible for sponsorship. **Required Qualifications:** + Proficiency in framing problems and developing impactful solutions with minimal oversight + Intermediate Excel and PowerPoint capability + Excellent communication and presentation skills + Ability to interact effectively and build relationships with business partners at all levels + Experience in managing competing priorities + Strong proven analytical experience **Desired Qualifications:** + Advanced SAS/SQL coding ability + Fraud and/or Claims with focus on Deposit Fraud a plus + Understanding of advanced data analytics and modeling techniques + Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.) + Bachelor's Degree or Master's degree in a relevant field + Certification in fraud examination or risk management + Experience in the financial services industry + Familiarity with developing Tableau dashboards + Experience presenting to senior leaders + Experience with hypothesis testing and/or feature prioritization **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (****************************************************************** . To view the "EEO is the Law" Supplement, CLICK HERE (******************************************************************************************************* . View the LA County Fair Chance Ordinance (************************************************************************************************** . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $71k-103k yearly est. 6d ago

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USAA may also be known as or be related to USAA, United Services Automobile Association and Usaa.