Customer Service Advisor jobs at USAA

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience. Job responsibilities: * Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics * Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy * Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites * Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc. * Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action * Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes * Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels Required qualifications, capabilities, and skills: * High School Diploma or equivalent * Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools * Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues. * Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts. * Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment * Ability to work independently, yet also function as a team member * You must be willing to work varied hours including nights and weekends Shift / Schedule information: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience. Job responsibilities: * Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics * Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy * Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites * Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc. * Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action * Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes * Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels Required qualifications, capabilities, and skills: * High School Diploma or equivalent * Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools * Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues. * Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts. * Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment * Ability to work independently, yet also function as a team member * You must be willing to work varied hours including nights and weekends Shift / Schedule information: Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.

The Opportunity We're growing, and our clients deserve the best. As a remote Customer Service Associate within our Annuity Call Center, you'll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations. * Must be willing to work ANY 8- hour shift within our operations, 8am-8pm Eastern Time, Monday- Friday, based on business need (NO WEEKENDS) * Salary: $45,000- plus ability to earn 5% bonus * 6 Weeks Paid Virtual Training * Upcoming Training Class: January 12, 2026- February 20,2026 * Wired high speed internet required, (No Wi-Fi) The Team You will join our Annuity Service Center Team. We are a team that is customer-focused & consultative. We highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. We are the experts in Annuity products at MassMutual and emphasize problem solving and adherence to policies and procedures. The Impact * Build a rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact * Educate customers about their annuity contracts with MassMutual * Apply Knowledge to handle many problems independently while seeking guidance in high complex situations * Balance time effectively to ensure the department meets expected service levels * Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time The Minimum Qualifications * 1+ year of customer service experience (or Undergrad Degree in lieu of experience) * High School Diploma (or GED) The Ideal Qualifications * 2+ years of Customer Service Experience * Proficiency with Microsoft Office Suites * Bilingual a plus (Spanish) * Experience with Insurance or Annuity Servicing financial products, hospitality or retail sales with a high degree of direct consumer contact and problem solving/critical thinking * Able to work in fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows #LI-AA1 #LI-REMOTE Why Join Us. We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard. We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual. MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

CRS/Billing Spec I - OK10LNCRS/Billing Spec III - OK10JN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford. Location: Remote Position (Work from Home) Start Date: December 15th, 2025 Training is provided: 9 Weeks of Training Training Hours: 10:30AM - 7:00PM EST Post Training Hours: 11:30AM - 8:00PM EST RESPONSIBILITIES: Promote digital self service capabilities. Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Assisting customers over the phone. Must have the ability to learn insurance product and processes in training environment. Required to commit to the training and work schedule. Have a dedicated workspace free from distractions during work and training hours. QUALIFICATIONS: A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field Ability to work in a fast-paced complex environment while navigating multiple programs. Problem solving and critical thinking skills with strong attention to detail. Excellent communication skills with ability to empathize with customers and colleagues. Adaptability High School Diploma or equivalent experience required. Spanish bilingual a plus. INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit ************************ from your personal computer. ADDITIONAL INFORMATION: We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development! BENEFITS: Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. 25 days paid time off in your first full year of service and Paid Holidays Tuition reimbursement, Student Loan Paydown Program 401K Click on this link to learn more about our comprehensive benefits package and award winning well-being program: ******************************************** Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $31,360 - $51,720 The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience. Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

CRS/Billing Spec I - OK10LN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford. Location: Remote Position (Work from Home) Start Date: January 26, 2026 Training is provided: 9 Weeks of Training Training Hours: 10:30AM - 7:00PM EST Post Training Hours: 11:30AM - 8:00PM EST RESPONSIBILITIES: Promote digital self service capabilities. Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Assisting customers over the phone. Must have the ability to learn insurance product and processes in training environment. Required to commit to the training and work schedule. Have a dedicated workspace free from distractions during work and training hours. QUALIFICATIONS: A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field Ability to work in a fast-paced complex environment while navigating multiple programs. Problem solving and critical thinking skills with strong attention to detail. Excellent communication skills with ability to empathize with customers and colleagues. Adaptability High School Diploma or equivalent experience required. Spanish bilingual a plus. INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit ************************ from your personal computer. ADDITIONAL INFORMATION: We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development! BENEFITS: Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. 25 days paid time off in your first full year of service and Paid Holidays Tuition reimbursement, Student Loan Paydown Program 401K Click on this link to learn more about our comprehensive benefits package and award winning well-being program: ******************************************** Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $42,560 - $63,840 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience. Job responsibilities Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics. Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy. Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites. Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc. Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action. Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes. Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels. Required qualifications, capabilities, and skills High School Diploma or equivalent. Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools. Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues. Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts. Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment. Ability to work independently, yet also function as a team member. You must be willing to work varied hours including nights and weekends. Shift / Schedule information Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours. Additional information This is a hybrid position and all training will be held in person.

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience. **Job responsibilities** + Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics. + Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy. + Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites. + Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc. + Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action. + Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes. + Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels. **Required qualifications, capabilities, and skills** + High School Diploma or equivalent. + Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools. + Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues. + Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts. + Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment. + Ability to work independently, yet also function as a team member. + You must be willing to work varied hours including nights and weekends. **Shift / Schedule information** Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours. **Additional information** This is a hybrid position and all training will be held in person. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights! As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience. Job responsibilities * Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics. * Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy. * Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites. * Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc. * Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action. * Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers; monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes. * Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels. Required qualifications, capabilities, and skills * High School Diploma or equivalent. * Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools. * Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues. * Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts. * Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment. * Ability to work independently, yet also function as a team member. * You must be willing to work varied hours including nights and weekends. Shift / Schedule information Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours. Additional information This is a hybrid position and all training will be held in person.

CRS/Billing Spec I - OK10LN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. As a Customer Relationship Specialist, your primary role is to provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns. You will work with customers by handling a variety of inbound telephone calls regarding their policies. Your success is important to us - you will receive ongoing coaching and development to support you as you build your career at The Hartford. LOCATION: Remote START DATE: February 23rd, 2026 TRAINING: 9 weeks of training (time off during training is not allowed) TRAINING HOURS: 10:30 a.m. - 7:00 p.m. EST POST TRAINING HOURS: 11:30 a.m. - 8:00 p.m. EST COMPENSATION: Base Pay is $23 per hour with opportunity for growth. RESPONSIBILITIES: Promote digital self service capabilities. Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand. Assisting customers over the phone. Must have the ability to learn insurance product and processes in training environment. Required to commit to the training and work schedule. Have a dedicated workspace free from distractions during work and training hours. QUALIFICATIONS: A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field Ability to work in a fast-paced complex environment while navigating multiple programs. Problem solving and critical thinking skills with strong attention to detail. Excellent communication skills with ability to empathize with customers and colleagues. Adaptability High School Diploma or equivalent experience required. Spanish bilingual a plus. INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit ************************ from your personal computer. ADDITIONAL INFORMATION: We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development! BENEFITS: Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. 25 days paid time off in your first full year of service and Paid Holidays Tuition reimbursement, Student Loan Paydown Program 401K Click on this link to learn more about our comprehensive benefits package and award winning well-being program: ******************************************** Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $42,560 - $63,840 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It's Like to Work Here | Perks & Benefits

Join a team where your expertise shapes the future of lending services. At JPMorganChase, you'll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us. As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You'll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth. You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You'll play a key part in maintaining high service standards and supporting the firm's long-term goals. Job responsibilities Interpret and manage loan documents for assigned portfolios Ensure compliance with loan terms and deadlines Identify and resolve loan servicing issues within established policies Collaborate with internal and external stakeholders to facilitate discussions and negotiations Propose and implement improvements to loan servicing processes Provide training and guidance to junior team members Manage projects and support operational initiatives Apply strategic planning and time management to align operations with goals Maintain accurate records and documentation Support client service operations and enhance satisfaction Adhere to service level agreements in a high-volume, deadline-driven environment Required qualifications, capabilities, and skills Two years of experience managing and interpreting loan documents in a financial institution Proficiency in conflict management and negotiation Strong critical thinking and problem-solving abilities Experience training and guiding others in loan servicing tasks Advanced strategic planning and time management skills Ability to work efficiently in a fast-paced, high-volume environment Strong organizational skills and attention to detail Effective communication and interpersonal skills Demonstrated ability to work independently and as part of a team Commitment to maintaining compliance and service standards Willingness to learn and adapt to changing priorities Preferred qualifications, capabilities, and skills Experience collaborating with cross-functional teams to enhance client service Flexibility and adaptability in dynamic environments Positive attitude and motivation to contribute to team success Self-starter with initiative and curiosity Strong relationship-building skills Ability to ask thoughtful questions to improve understanding and performance Supportive and collaborative approach to teamwork Required or additional information Visa sponsorship is not available for this position. Work schedules will be full-time in office, on a 40-hour per week schedule.

Join a team where your expertise shapes the future of lending services. At JPMorganChase, you'll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us. As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You'll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth. You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You'll play a key part in maintaining high service standards and supporting the firm's long-term goals. **Job responsibilities** + Interpret and manage loan documents for assigned portfolios + Ensure compliance with loan terms and deadlines + Identify and resolve loan servicing issues within established policies + Collaborate with internal and external stakeholders to facilitate discussions and negotiations + Propose and implement improvements to loan servicing processes + Provide training and guidance to junior team members + Manage projects and support operational initiatives + Apply strategic planning and time management to align operations with goals + Maintain accurate records and documentation + Support client service operations and enhance satisfaction + Adhere to service level agreements in a high-volume, deadline-driven environment **Required qualifications, capabilities, and skills** + Two years of experience managing and interpreting loan documents in a financial institution + Proficiency in conflict management and negotiation + Strong critical thinking and problem-solving abilities + Experience training and guiding others in loan servicing tasks + Advanced strategic planning and time management skills + Ability to work efficiently in a fast-paced, high-volume environment + Strong organizational skills and attention to detail + Effective communication and interpersonal skills + Demonstrated ability to work independently and as part of a team + Commitment to maintaining compliance and service standards + Willingness to learn and adapt to changing priorities **Preferred qualifications, capabilities, and skills** + Experience collaborating with cross-functional teams to enhance client service + Flexibility and adaptability in dynamic environments + Positive attitude and motivation to contribute to team success + Self-starter with initiative and curiosity + Strong relationship-building skills + Ability to ask thoughtful questions to improve understanding and performance + Supportive and collaborative approach to teamwork **Required or additional information** + Visa sponsorship is not available for this position. + Work schedules will be full-time in office, on a 40-hour per week schedule. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Join a team where your expertise shapes the future of lending services. At JPMorganChase, you'll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us. As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You'll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth. You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You'll play a key part in maintaining high service standards and supporting the firm's long-term goals. Job responsibilities Interpret and manage loan documents for assigned portfolios Ensure compliance with loan terms and deadlines Identify and resolve loan servicing issues within established policies Collaborate with internal and external stakeholders to facilitate discussions and negotiations Propose and implement improvements to loan servicing processes Provide training and guidance to junior team members Manage projects and support operational initiatives Apply strategic planning and time management to align operations with goals Maintain accurate records and documentation Support client service operations and enhance satisfaction Adhere to service level agreements in a high-volume, deadline-driven environment Required qualifications, capabilities, and skills Two years of experience managing and interpreting loan documents in a financial institution Proficiency in conflict management and negotiation Strong critical thinking and problem-solving abilities Experience training and guiding others in loan servicing tasks Advanced strategic planning and time management skills Ability to work efficiently in a fast-paced, high-volume environment Strong organizational skills and attention to detail Effective communication and interpersonal skills Demonstrated ability to work independently and as part of a team Commitment to maintaining compliance and service standards Willingness to learn and adapt to changing priorities Preferred qualifications, capabilities, and skills Experience collaborating with cross-functional teams to enhance client service Flexibility and adaptability in dynamic environments Positive attitude and motivation to contribute to team success Self-starter with initiative and curiosity Strong relationship-building skills Ability to ask thoughtful questions to improve understanding and performance Supportive and collaborative approach to teamwork Required or additional information Visa sponsorship is not available for this position. Work schedules will be full-time in office, on a 40-hour per week schedule. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

JobID: 210625351 JobSchedule: Full time JobShift: : Join a team where your expertise shapes the future of lending services. At JPMorganChase, you'll find opportunities for career growth, skill development, and meaningful impact. Be part of a collaborative environment that values your ideas and supports your professional journey. Experience the benefits of working with industry leaders dedicated to your success. Take the next step in your career with us. As a Loan Servicing Associate I within Lending Services, you manage a portfolio of loans and ensure compliance with terms and deadlines. You use your problem-solving skills to resolve issues and contribute to process improvements. You'll collaborate with stakeholders, train junior team members, and help drive positive outcomes for clients and the firm. Your work supports our commitment to excellence and client satisfaction, while fostering a culture of teamwork and growth. You will work alongside experienced professionals, gaining exposure to diverse loan products and servicing processes. The role offers opportunities to develop your skills in project management, stakeholder engagement, and strategic planning. You'll play a key part in maintaining high service standards and supporting the firm's long-term goals. Job responsibilities * Interpret and manage loan documents for assigned portfolios * Ensure compliance with loan terms and deadlines * Identify and resolve loan servicing issues within established policies * Collaborate with internal and external stakeholders to facilitate discussions and negotiations * Propose and implement improvements to loan servicing processes * Provide training and guidance to junior team members * Manage projects and support operational initiatives * Apply strategic planning and time management to align operations with goals * Maintain accurate records and documentation * Support client service operations and enhance satisfaction * Adhere to service level agreements in a high-volume, deadline-driven environment Required qualifications, capabilities, and skills * Two years of experience managing and interpreting loan documents in a financial institution * Proficiency in conflict management and negotiation * Strong critical thinking and problem-solving abilities * Experience training and guiding others in loan servicing tasks * Advanced strategic planning and time management skills * Ability to work efficiently in a fast-paced, high-volume environment * Strong organizational skills and attention to detail * Effective communication and interpersonal skills * Demonstrated ability to work independently and as part of a team * Commitment to maintaining compliance and service standards * Willingness to learn and adapt to changing priorities Preferred qualifications, capabilities, and skills * Experience collaborating with cross-functional teams to enhance client service * Flexibility and adaptability in dynamic environments * Positive attitude and motivation to contribute to team success * Self-starter with initiative and curiosity * Strong relationship-building skills * Ability to ask thoughtful questions to improve understanding and performance * Supportive and collaborative approach to teamwork Required or additional information * Visa sponsorship is not available for this position. * Work schedules will be full-time in office, on a 40-hour per week schedule.

JobID: 210646970 JobSchedule: Full time JobShift: : Join JPMorgan's Commercial Bank and be the compliance expert in our Insurance Center of Excellence! As an Insurance Servicing Associate in the Wholesale Lending Services group, you will ensure compliance with FDPA regulations and corporate policies for flood, hazard, and liability insurance coverages. You will build strong internal partnerships and play a crucial role in maintaining our commitment to compliance. Job Responsibilities * Conduct thorough reviews of insurance coverage for assets and collateral, ensuring alignment with established guidelines and procedures. * Lead or participate in meetings with representatives from various business areas, including Corporate Flood Program, Insurance Center of Excellence, Legal, Compliance, and more. * Apply proficient conflict management skills to facilitate discussions and negotiations, resolving conflicts effectively. * Utilize advanced strategic planning skills to propose and implement improvements to current working methods, enhancing efficiency and effectiveness. Required Qualifications, Capabilities, and Skills * Two or more years of experience or equivalent expertise in insurance servicing, specifically in reviewing assets and collateral for appropriate coverage. * Demonstrated proficiency in conflict management, with a track record of facilitating discussions and creating win-win solutions. * Proven ability to apply critical thinking skills to prioritize, organize, compare, and critically evaluate various aspects of insurance servicing. * Ability to communicate effectively, both in writing and orally. * Advanced proficiency in time management and organization, with a demonstrated ability to efficiently manage and monitor multiple tasks and activities. Preferred Qualifications, Capabilities, and Skills * Experience in the financial services industry. * Innovative mindset, motivated to continuously improve processes. Final Job Grade and offer title will be determined at the time of offer and may differ from this posting.

Join JPMorgan's Commercial Bank and be the compliance expert in our Insurance Center of Excellence! As an Insurance Servicing Associate in the Wholesale Lending Services group, you will ensure compliance with FDPA regulations and corporate policies for flood, hazard, and liability insurance coverages. You will build strong internal partnerships and play a crucial role in maintaining our commitment to compliance. Job Responsibilities Conduct thorough reviews of insurance coverage for assets and collateral, ensuring alignment with established guidelines and procedures. Lead or participate in meetings with representatives from various business areas, including Corporate Flood Program, Insurance Center of Excellence, Legal, Compliance, and more. Apply proficient conflict management skills to facilitate discussions and negotiations, resolving conflicts effectively. Utilize advanced strategic planning skills to propose and implement improvements to current working methods, enhancing efficiency and effectiveness. Required Qualifications, Capabilities, and Skills Two or more years of experience or equivalent expertise in insurance servicing, specifically in reviewing assets and collateral for appropriate coverage. Demonstrated proficiency in conflict management, with a track record of facilitating discussions and creating win-win solutions. Proven ability to apply critical thinking skills to prioritize, organize, compare, and critically evaluate various aspects of insurance servicing. Ability to communicate effectively, both in writing and orally. Advanced proficiency in time management and organization, with a demonstrated ability to efficiently manage and monitor multiple tasks and activities. Preferred Qualifications, Capabilities, and Skills Experience in the financial services industry. Innovative mindset, motivated to continuously improve processes. Final Job Grade and offer title will be determined at the time of offer and may differ from this posting. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Jacksonville, Florida;Plano, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support. **Required Qualifications:** + 1 year or more experience with Commercial credit servicing + Loan IQ experience + Experience with manage pipeline queues and meet established business metrics + Credit Center experience + Extreme attention to detail in terms of research items such as letter of Credit, Interest and Fess, settlements and Loan documents + Ability to multi-task, navigate technology easily, manage pipeline queues and meet established business metrics **Skills:** + Attention to Detail + Customer and Client Focus + Data Collection and Entry + Prioritization + Written Communications + Analytical Thinking + Collaboration + Oral Communications + Recording/Organizing Information + Issue Management + Legal Structures and Legal Forms + Policies, Procedures, and Guidelines Management **Minimum Education Requirement:** + High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support. Required Qualifications: * 1 year or more experience with Commercial credit servicing * Loan IQ experience * Experience with manage pipeline queues and meet established business metrics. * Credit Center experience * Extreme attention to detail in terms of research items such as letter of Credit, Interest and Fess, settlements and Loan documents * Ability to multi-task, navigate technology easily, manage pipeline queues and meet established business metrics. Skills: * Attention to Detail * Customer and Client Focus * Data Collection and Entry * Prioritization * Written Communications * Analytical Thinking * Collaboration * Oral Communications * Recording/Organizing Information * Issue Management * Legal Structures and Legal Forms * Policies, Procedures, and Guidelines Management Minimum Education Requirement: * High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

Jacksonville, Florida;Westerville, Ohio; Plano, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (******************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support. **Required Qualifications:** + 1 year or more experience with Commercial credit servicing + Loan IQ experience + Experience with manage pipeline queues and meet established business metrics. + Credit Center experience + Extreme attention to detail in terms of research items such as letter of Credit, Interest and Fess, settlements and Loan documents + Ability to multi-task, navigate technology easily, manage pipeline queues and meet established business metrics. **Skills:** + Attention to Detail + Customer and Client Focus + Data Collection and Entry + Prioritization + Written Communications + Analytical Thinking + Collaboration + Oral Communications + Recording/Organizing Information + Issue Management + Legal Structures and Legal Forms + Policies, Procedures, and Guidelines Management **Minimum Education Requirement:** + High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Responsibilities: Perform end to end document and payment processing across all core functions for Public Sector Lockbox (mail receipt, document assembly, image capture, data entry and outbound shipping preparation, etc.). As a critical member of the operations team, accountable for meeting or exceeding quality and productivity standards in a minimum of three functions. Demonstrate high level of focus and attention to detail, ensuring strong quality and minimizing rework Readily and positively adapts to changes in deadlines and changes in daily work assignments Safely operate mail center automated equipment Expected to escalate observed issues timely and appropriately Proactively identify opportunities for process improvements yielding increased productivity and efficiency for the operation Professionally interact and positively collaborate with team members, peers and managers across shifts to ensure client timelines and quality requirements are met Assist with staff education as needed Operate within a highly regulated, high security environment; adhere to all departmental and corporate policies and procedures, dress code, client requirements and compliance guidelines Accept feedback in a constructive manner Actively engage in cross-site, cross--shift committees and initiatives Actively contribute to a positive team environment and culture Embrace change and support business directives Treat everyone with dignity and respect Adhere to Citi Values and Code of Conduct Other duties to support the business as needed Qualifications: Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork Excellent attention to detail, targeting straight-through-processing General PC Proficiency; including MS Office and Lockbox Applications Public Sector Lockbox operations experience preferred Excellent written and verbal communication skills Self-motivated with strong time management skills Highly motivated and execution driven Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required Prior Lockbox, payment processing, banking experience or operations experience preferred Strong data entry skills preferred Able to meet the physical demands of the job; lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time Manual dexterity required, all tasks are repetitive U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position Must be able to speak/write/understand English Must pass an extensive background check including criminal, credit and drug (renewed every 5 years) Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. (6:30am-3pm M-F) ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $39,520.00 - $46,810.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 11, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.