Director Of Analytics jobs at USAA - 23 jobs

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director, Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JobID: 210679310 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $104,500.00-$150,000.00 Are you passionate about transforming data into actionable insights that drive business growth? Join our dynamic team in CIB Marketing Analytics, where you'll be the digital marketing analytics expert supporting Payments, Global Banking, and Markets and Securities Services GTM activations and marketing initiatives. Job Responsibilities: * Dive deep into web analytics and user journey analysis on jpmorgan.com to understand customer behavior and optimize conversion paths. * Map user journeys, analyze engagement metrics (bounce rate, time on site, scroll depth), and pinpoint opportunities for site and campaign improvement. * Manage Adobe Analytics data pipelines to Databricks and utilize platforms like ContentSquare and 6sense for rich visitor-level insights. * Build and maintain ThoughtSpot dashboards for executive stakeholders, and create custom metrics, segments, and dimensions in Adobe Analytics. * Lead Claravine implementation to standardize campaign tracking across all business lines. * Conduct thorough QA for new pages and campaigns, validating tracking codes, data layer implementations, and CTA naming conventions before launch. * Analyze paid media performance across social, programmatic, search, and display channels. * Deliver executive-ready reports, dashboards, and strategic recommendations to guide future marketing investments. * Partner with web development teams across Global Banking, Markets and Securities Services, and Payments to define analytics requirements. * Work cross-functionally with social media, paid media, content, and email marketing teams to deliver quarterly insights and recommendations to senior leadership. Required qualifications, capabilities and skills- * 3-5 years' experience with Adobe Analytics (workspace analysis, segments, calculated metrics, API integrations), SQL for data extraction and analysis, and dashboard creation using Tableau or similar visualization tools. * Familiarity with marketing analytics platforms such as ContentSquare and ThoughtSpot, web debugging tools, and data engineering concepts (ETL, data quality management). * Demonstrated ability to analyze digital marketing campaigns across paid social, programmatic, search, display, and email channels. * Skilled in user journey mapping, conversion optimization, and website A/B testing. * Proficient with key marketing metrics (CTR, CPL, CPC, CPM, ROAS, engagement, bounce rate, time on site) and marketing technology stacks (tag management, attribution tools, CDPs). * Expert at translating complex data into clear, actionable insights for executive audiences. * Strong presentation and reporting skills, with the ability to manage multiple projects simultaneously. * Self-motivated, collaborative, growth-oriented, detail-focused, adaptable, and an excellent communicator. * Experience with Content Square, Claravine, Python, cookie consent/privacy regulations (GDPR, CCPA), Databricks or Spark, and marketing automation platforms such as Marketo or Salesforce Marketing Cloud. Preferred qualifications, capabilities and skills: * Experience in financial services or B2B marketing is preferred.

JobID: 210693726 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $152,000.00-$235,000.00 The Director of Data Strategy for the COS organization will partner closely with senior leaders across Finance, Technology, Strategy, and Operations to establish and implement a comprehensive data strategy framework. This high-impact role will drive the development of robust, efficient, and insightful reporting and analytics capabilities, ensuring alignment with organizational goals. The director will also lead key communications and collaboration efforts with senior leadership to enable data-driven decision-making and support strong business performance Primary Responsibilities * Lead Data Strategy Execution: Drive the implementation of a cohesive data strategy for the COS organization, ensuring alignment with business priorities and integration into operational processes. * Deliver Scalable Data Solutions: Establish product design discipline to develop scalable, analytics-driven data products that support organizational objectives. * Manage Complex Reporting: Oversee a high-volume, complex reporting portfolio with strong project management and effective controls. * Strategically Lead Leadership: Provide thought leadership and direction, shaping business decisions and enhancing client and employee experiences. * Engage Stakeholders : Lead cross-functional analytical initiatives, facilitate senior leader discussions, and manage key stakeholder relationships. * Operate with Excellence: Develop deep expertise in COS systems and processes to extract actionable insights and identify opportunities for transformation. * Innovate for Growth: Identify new opportunities to expand the business pipeline and evaluate emerging tools and technologies for strategic adoption. * Develop Talent: Build and retain a high-performing team, fostering open communication and fair performance management. Required qualifications, capabilities and skills * Undergraduate degree in a quantitative discipline; 10+ years of experience in the Data Analytics field. * Ability to serve as a strategic business partner and lead cross-functional teams. * Strong time management skills and experience with project management tools. * Proficiency in data analytics and visualization techniques (e.g., SQL, Python, Tableau) and big data technologies (e.g., Hadoop, Cassandra, AWS). * Proficiency in Microsoft Suite of products such as PowerPoint, Excel and Visio * Experience managing a team and developing talent. Preferred qualifications, capabilities, and skills: * 5+ years of experience at a consulting firm. * Deep understanding of the financial services or retail banking industry. * MBA or other Master's degree.

**What You'll Do** In our Client Service area, this role develops deep relationships with advisors, plan sponsors, trustees, and third-party administrators that are in our 200M+ space with this role specifically focusing on 200M - 1B+.Primary client coverage will be centered on the Eastern half of the U.S., with opportunities for travel nationwide. This role is the strategic partner to our clients to provide creative solutions that meet business goals of retention, growth, and retirement readiness to name a few. Here are few examples of the kinds of things you'll do: + Collaborate with the plan sponsor and the consultant on plan design, investments, retirement readiness, services and new opportunities. + Partner on sales opportunities. + Planning with C-Suite executives on multiple plan types. + Problem solving sophisticated issues. + Leading large and complex client projects. Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years! **Who You Are** + 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following; work experience, training, military experience, education. + 10+ years of relationship management and/or sales experience. Must have experience working with large and complex clients. + Must possess excellent leadership, presentation, negotiation, organization, problem solving, persuasive communication, critical thinking, and planning skills. + Travel approximately 25-50% of the time. Overnight stays are required. + Understanding of the broader marketplace and competitive landscape + Ability to demonstrate experience developing client relationships and influencing all levels, especially the KDM, committee, or senior executives. You should also be able to build and finalize a strategy while navigating ambiguity to achieve results. Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. The below licenses are required within 5 months of employment: + Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63). + Resident Life and Health appointment must be attained. **Salary Range Information** Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. **Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)** $141000 - $191000 / year **Time Off Program** Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided. **Pension Eligible** Yes **Location** This role is fully remote; however, candidates based in the Central or Eastern U.S. time zones are preferred to support business needs. **Work Authorization/Sponsorship** At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers (********************************************************************************** and Green Card for Employment-Based Immigrants (*************************************************************************************************** **Investment Code of Ethics** For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. **Experience Principal** At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services - and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site (******************************************* to learn more about our purpose, values and benefits. **Principal is an Equal Opportunity Employer** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **Posting Window** We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. **Original Posting Date** 1/15/2026 **Most Recently Posted Date** 1/15/2026 LinkedIn Remote Hashtag \#LI-Remote LinkedIn Hashtag \#LI-BS1

The Senior Lead Counsel 1 is a senior level position responsible for providing Citi businesses and functions with legal counsel and thought leadership on all matters related to Marketing & Sponsorships. The overall objective of this role is to provide legal support, advice, and guidance across a broad range of practice areas in coordination with the Legal team. This role requires a pragmatic, proactive attorney with thorough understanding of Marketing & Sponsorships, combined with a solid conceptual / practical grounding in the laws and regulations for the geographies in which we operate. Provides input into strategic decisions, exercising sound legal judgement to develop proactive, risk-appropriate, and commercially business-oriented solutions. Responsibilities: + Responsible for providing Citi businesses and functions with legal counsel; supporting strategic initiatives and product/service launches, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management/leadership on all manners of legal matters related to Marketing & Sponsorships + Objectively evaluate Marketing by nin-consumer business decisions by applying institutional knowledge against industry standard, widely accepted business practices, laws, rules, and regulatory guidelines, escalating as appropriate + Collaborate across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters related to FOCUS; coordinate closely with legal peers aligned to associated businesses + Participate in planning and development initiatives; contribute to objectives by providing thought leadership using knowledge of industry, laws, and regulations + Proactively identify, evaluate, and contribute to the appropriate management of legal, regulatory, and reputational risk by collaborating with ICRM & Risk, following relevant legal developments, participating in internal projects, and performing other related tasks + Manage day-to-day legal activities as a subject matter expert in area of responsibility and provide advisory services to business partners + Monitor management of complex legal issues, escalating when necessary + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications: + 10+ years of relevant industry experience, preferably in financial services marketing + Banking or financial industry experience, including laws related to banking regulations marketing + Comprehensive knowledge of international laws, regulations and practices while staying abreast of regulatory and legal environment, internal policies and industry trends that impact the business + Experience with complex deals, demonstrated ability to analyze issues and develop legal solutions + Effective communication and negotiation skills and ability to build and maintain trusted relationships + Excellent leadership, interpersonal, organizational and relationship management skills + Proven ability to apply sound judgement while managing assignments in a demanding, fast-paced environment + Bar license in good standing to practice law Education: + Juris Doctorate or equivalent law degree ------------------------------------------------------ **Job Family Group:** Legal ------------------------------------------------------ **Job Family:** Legal - Enterprise ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $186,640.00 - $279,960.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 10, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Senior Lead Counsel 1 is a senior level position responsible for providing Citi businesses and functions with legal counsel and thought leadership on all matters related to Marketing & Sponsorships. The overall objective of this role is to provide legal support, advice, and guidance across a broad range of practice areas in coordination with the Legal team. This role requires a pragmatic, proactive attorney with thorough understanding of Marketing & Sponsorships, combined with a solid conceptual / practical grounding in the laws and regulations for the geographies in which we operate. Provides input into strategic decisions, exercising sound legal judgement to develop proactive, risk-appropriate, and commercially business-oriented solutions. Responsibilities: Responsible for providing Citi businesses and functions with legal counsel; supporting strategic initiatives and product/service launches, providing subject matter expertise and interpretations of relevant laws, rules, regulations, and industry practices, and advising business management/leadership on all manners of legal matters related to Marketing & Sponsorships Objectively evaluate Marketing by nin-consumer business decisions by applying institutional knowledge against industry standard, widely accepted business practices, laws, rules, and regulatory guidelines, escalating as appropriate Collaborate across internal lines of business and control/support functions to achieve coordinated and efficient outcomes on matters related to FOCUS; coordinate closely with legal peers aligned to associated businesses Participate in planning and development initiatives; contribute to objectives by providing thought leadership using knowledge of industry, laws, and regulations Proactively identify, evaluate, and contribute to the appropriate management of legal, regulatory, and reputational risk by collaborating with ICRM & Risk, following relevant legal developments, participating in internal projects, and performing other related tasks Manage day-to-day legal activities as a subject matter expert in area of responsibility and provide advisory services to business partners Monitor management of complex legal issues, escalating when necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards Qualifications: 10+ years of relevant industry experience, preferably in financial services marketing Banking or financial industry experience, including laws related to banking regulations marketing Comprehensive knowledge of international laws, regulations and practices while staying abreast of regulatory and legal environment, internal policies and industry trends that impact the business Experience with complex deals, demonstrated ability to analyze issues and develop legal solutions Effective communication and negotiation skills and ability to build and maintain trusted relationships Excellent leadership, interpersonal, organizational and relationship management skills Proven ability to apply sound judgement while managing assignments in a demanding, fast-paced environment Bar license in good standing to practice law Education: Juris Doctorate or equivalent law degree ------------------------------------------------------ Job Family Group: Legal ------------------------------------------------------ Job Family: Legal - Enterprise ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $186,640.00 - $279,960.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 10, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We seek a dynamic Credit Risk Analytics Manager Lead with proven experience in executing CECL models within the consumer lending portfolio space. The ideal candidate will possess strong skills in model development, implementation, or execution for consumer lending portfolios, coupled with an advanced understanding of credit risk performance drivers, statistical modeling, and analytical tools. Join our team and make a difference today! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is available for this position. What you'll do: Demonstrates industry leading practices and experienced analytical rigor to lead assessments of risks and opportunities across the Bank's consumer portfolios and translate results into strategic solutions. Leads resilient, risk/return optimized, well governed Bank risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and succinctly communicating insights to diverse and senior leader audiences. Applies expert knowledge to implement advanced quantitative analysis across departments and programs. Leads development of nuanced qualitative analysis that brings structure and clarity to ambiguous and challenging bank or enterprise problems. Provides effective challenge to risk proposals in designated risk area of credit, market, operations, product, strategic, through detailed research and vetting, using banking product, regulatory, and industry knowledge and critical thinking skills to ensure strong portfolio performance outcomes. Responsible for and leads the design and implementation of effective risk management frameworks that enable strong identification, measurement, and mitigation of risk in a complex environment. Leads the development and maintenance of comprehensive risk reporting suite in support of management and committee oversight of existing and emerging risks. Applies analytically derived insights to implement strategic decisions with significant impact to business results. Efficiently leads work results by providing thought leadership, coaching, and mentoring to team members regarding analytics and risk management. May lead implementation of advanced credit and/or financial modeling infrastructure. What you have: Bachelor's degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. 8 years experience in an analytical field or focused on leading risk management execution, advanced analytics and risk assessments OR 6 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical fields. OR an equivalent level of evidenced, demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments. 3 years prior industry leading analytical experience in a financial services or highly regulated environment. Ability to independently drive high impact projects to successful completion. Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions. Confirmed ability to provide effective challenge to senior leaders regarding risks and opportunities. Demonstrated experience applying critical thinking skills in reviewing strategy or risk proposals to ensure successful portfolio performance outcomes. Experience crafting and implementing effective risk management frameworks. Experience mentor and guiding peers on analytics and/or risk management. Proven knowledge of relevant laws, rules and regulations, such as mentorship and requirements associated with OCC Heightened Standards. Ability to ensure regulatory adherence of relevant work deliverables within scope of role. Solid understanding of current analytical coding languages such as Python, SAS, or SQL. What sets you apart: CECL model development, implementation or execution experience for Consumer Lending Portfolios. Advanced understanding of credit risk performance drivers as well as statistical modeling and analysis concepts and tools. Master or PhD preferred. Excellent verbal and written communication skills. Compensation range: The salary range for this position is: $138,230 - $264,200. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

JobID: 210688666 JobSchedule: Full time JobShift: : At J.P. Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion. Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs. As a Market Director of Wealth in J.P. Morgan Wealth Management, you will create a culture of excellence and an environment that meets a high standard of customer service and excellence within the community by building deep relationships and delivering an exceptional customer experience. In this role, you will play a key role in promoting our customer obsessed culture. We make it easy to bank and invest when, where and how our customers want. You will lead a team of a Financial Advisors who service a wide range of clients, from those just starting to save to those with significant wealth. Job responsibilities * Have a passion for our customers which results in all of our employees meeting and exceeding our customer expectations and creating a customer obsessed culture * Identify opportunities to attract and recruit Advisors, improve performance of existing Advisors and ensure talent and performance strategies are in place to coach, develop and promote Advisors * Drive integration with partners from Branch Management, Business Banking and Home Lending to give our customers access to solutions, strategies and expertise to give our customers one place to meet all of their financial need * Be a visionary who influences the use of technology to meet the customers' needs of today and the future; Set the tone of commitment to diversity and inclusion * Closely partner with the Supervisory Manager and be expected to manage all day-to-day administrative, supervisory and operational aspects for the business in order to achieve our strategic objectives for a designated territory * Create a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and our business * Be proactive; take initiative to identify solutions, has entrepreneurial business spirit and executes with a sense of urgency Required qualifications, capabilities, and skills * At least 5 years of Advisor management experience required, coupled with a proven track record of developing and coaching high performing Advisor team * Ability to travel 50% of the time * A valid and active FINRA Series 7, 66 (or equivalent) is required * A valid and active FINRA Series 9/10 (or equivalent) is required and must be obtained or retained within a 60 day condition of employment * Proven ability to recruit, source and attract internal and external Advisor talent by building and maintaining personal network of contacts * High degree of investment services and product acumen and keen interest in the financial markets * Strong communication skills, attention to detail, excellent follow-through and a strong commitment to upholding a sound risk and controls environment Preferred qualifications, capabilities, and skills * Bachelor's Degree preferred INVESTMENT AND INSURANCE PRODUCTS ARE: * NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A. OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUDING POSSIBLE LOSS OF THE PRINCIPAL AMOUNT INVESTED Investment products and services are offered through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. JPMS, CIA and JPMorgan Chase Bank, N.A. are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.

JobID: 210693050 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $232,750.00-$325,000.00 Acting as a bridge between the business and technical domains, you enjoy taking charge of diverse subject matter to create groundbreaking infrastructure technologies. As a Senior Director of Infrastructure Architecture at JPMorganChase within the Payments Technology Team in Corporate & Investment Banking Technology, you lead across multiple areas while bridging the gap between business and technical domains to ensure the execution of complex initiatives. Manage cross-functionally to drive the design and implementation of new infrastructure technologies to aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. The Senior Director of Infrastructure Architecture will be responsible for the up-lift environment to help drive the firms strategy to keep our technology architecture and infrastructure updated with the latest technologies. This role will help modernize Payments Technology infrastructure supporting the broader firmwide AI adoption strategies and cloud journey designing and architecting resilient, scalable, enterprise infrastructure solutions. Job responsibilities * Leads multiple infrastructure architecture process implementations across departments to achieve firmwide objectives * Manages multiple areas with strategic transactional focus on infrastructure up-lift environment and modernization strategies * Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business * Bridges the gaps with senior leaders, stakeholders, and executives to drive consensus across competing objectives * Manages multiple stakeholders, complex projects, and large cross-product collaborations * Communicates, documents, and presents delivery updates to senior stakeholders providing recommendations to continuously move projects forward * Manages staffing, budget, and relevant profit and loss * Leads, inspires, mentors, and coaches junior architects and technologists * Champions the firm's culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation Required qualifications, capabilities, and skills * Formal training or certification on architecture and modernization concepts and 10+ years applied experience. In addition, 5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization * Experience developing and leading large and cross-functional teams of infrastructure architects and technologists * Experience leading complex projects supporting infrastructure design, testing, and operational stability * Experience hiring, developing, and recognizing talent * Extensive practical cloud native experience * Experience transitioning legacy infrastructure and practices to modern infrastructure architectures, platforms, and technologies. * Experience with Terraform and multi-cloud environments * Drives complex projects, processes and decisions to simplify and streamline outcomes. Preferred qualifications, capabilities, and skills * Preferred experience working hands-on with Python, Terraform, and AWS * Prior experience in Payments Technology (internal or external) strongly preferred

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a motivated and analytical candidate to join our Loss Forecasting & Stress Testing team. As a Credit Risk Analytics Manager II, you will support the execution and maintenance of analytical models, contribute to data gathering and analysis, and help prepare risk management reports. You will have the opportunity to gain exposure to quantitative credit, financial analytics, as well as predictive modeling techniques. This position offers a valuable learning experience within a dynamic banking environment, working closely with senior team members to support risk assessments and the challenge process for risk and strategy proposals. Join our high performing team to build a strong foundation in risk analytics, develop essential technical and analytical skills, and contribute to the strategic financial health of the bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX, or Plano, TX. Relocation assistance is not available for this position. What you'll do: Applies analytical skills to assess risks and opportunities for a Bank consumer portfolio and translates results into recommendations. Effectively develops analytical concepts in support of key stakeholders to deliver on bank risk strategies. Conducts quantitative analysis utilizing extensive internal and external data sources. Develops qualitative analysis to support departmental decision making. Researches credit, product, and/or risk proposals and utilizes critical thinking skills to provide analysis ensuring strong portfolio performance outcomes. Builds and/or maintains effective risk management frameworks which can identify, measure, or mitigate risk. Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks. May develop and/or execute financial risk sensitivity analysis. May execute credit and/or financial modeling infrastructure. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 2 years experience in an analytical field or focused on risk management execution, analytics or risk assessments; OR an advanced degree in a quantitative, scientific, engineering, business or technical field; OR an equivalent level of demonstrated competencies in leading risk management execution, analytics and risk assessments. Experience communicating analytical insights to various stakeholders. Ability to apply critical thinking skills with various data to problem solve effectively. Basic understanding of data, code, or reporting tools. What sets you apart: Basic familiarity with SQL. Familiar with Python or R. Ability to query and analyze date. Proficient in Microsoft Office (Excel, Power Point). Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a motivated and analytical candidate to join our Loss Forecasting & Stress Testing team. As a Credit Risk Analytics Manager II, you will support the execution and maintenance of analytical models, contribute to data gathering and analysis, and help prepare risk management reports. You will have the opportunity to gain exposure to quantitative credit, financial analytics, as well as predictive modeling techniques. This position offers a valuable learning experience within a dynamic banking environment, working closely with senior team members to support risk assessments and the challenge process for risk and strategy proposals. Join our high performing team to build a strong foundation in risk analytics, develop essential technical and analytical skills, and contribute to the strategic financial health of the bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX, or Plano, TX. Relocation assistance is not available for this position. What you'll do: * Applies analytical skills to assess risks and opportunities for a Bank consumer portfolio and translates results into recommendations. * Effectively develops analytical concepts in support of key stakeholders to deliver on bank risk strategies. * Conducts quantitative analysis utilizing extensive internal and external data sources. * Develops qualitative analysis to support departmental decision making. * Researches credit, product, and/or risk proposals and utilizes critical thinking skills to provide analysis ensuring strong portfolio performance outcomes. * Builds and/or maintains effective risk management frameworks which can identify, measure, or mitigate risk. * Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks. * May develop and/or execute financial risk sensitivity analysis. * May execute credit and/or financial modeling infrastructure. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 2 years experience in an analytical field or focused on risk management execution, analytics or risk assessments; OR an advanced degree in a quantitative, scientific, engineering, business or technical field; OR an equivalent level of demonstrated competencies in leading risk management execution, analytics and risk assessments. * Experience communicating analytical insights to various stakeholders. * Ability to apply critical thinking skills with various data to problem solve effectively. * Basic understanding of data, code, or reporting tools. What sets you apart: * Basic familiarity with SQL. * Familiar with Python or R. * Ability to query and analyze date. * Proficient in Microsoft Office (Excel, Power Point). Compensation range: The salary range for this position is: $77,120 - $147,390. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USPB Risk CAO organization provides a global focus for risk management strategy/execution oversight for compliance with Citi Policies and Regulatory requirements, and driving Strong Risk Management - for USPB Risk, Wealth Risk and Legacy Franchises/Banking & International Retail Risk Management. The USPB Risk Reporting Director role and function is responsible for global and independent risk reporting for USPB CRO organization, and consumer/retail risk reporting for Wealth CRO, Legacy Franchises Banking & International-Retail CRO and other key enterprise level consumer/retail risk reporting to Citi CRO, Board and Regulators. This is a critical leadership role, responsible for providing time and quality insights and information compliant with BCBS 239 and other applicable regulations and Citi policies governing risk aggregations and reporting, and supporting department objectives related to risk digitization, reporting/analytics talent development, BCBS239 controls, strategic data sourcing, client engagement, and related path to strong and consent order transformation programs. The role will report directly to USPB Risk CAO and will be an integral member of that leadership The Director of the USPB Risk Reporting team is a senior management level position responsible for managing all aspects of reporting department including engagement with stakeholders, management of staff and partnership with delivery/execution peers. As the role and function support the reporting and analytics needs of the USPB Chief Risk Officer (CRO), as well as consumer/retail risk reporting needs of Wealth CRO and Legacy Franchises/Banking & International CRO, ensuring consistency and efficiency in reporting, with clear prioritization and well managed execution is critical for success. This role will interact directly with these CROs and their management team. Excellent communication skills are required in order to negotiate and interact with senior Risk leadership and partner effectively with other reporting/tech/data leads for delivering seamless and aligned transformation of USPB Risk/consumer risk reporting to overall retail risk target state while supporting quality day to day BAU execution. The role will manage senior reporting team of 6+ direct staff in US, and partner with technology/data/analytics peers within USPB Risk CAO, and leverage USPB Risk CAO India shared services team to deliver BAU risk reports, meet new reporting needs and innovate/digitize risk reporting for transformation to defined strong risk management target state. The reporting director and his team will partners closely with CROs and key risk managers in 1st and 2nd lines of defense to re/design and operationalize delivery of required management information, leveraging systems of record and authorized data sources through new self-service analytics capabilities and automation tools. In addition to strong analytics and (BI) business intelligence skills, this role requires a deep understanding of information and insights critical for governance and monitoring of quantity and quality of risk management of consumer/retail exposures - across full credit life cycle and including adherence to capital based stress loss limits, other risk appetite guardrails and performance benchmarks, recession readiness playbooks and for overall assessment of state of risk. Responsibilities: Timely, quality and compliant risk reporting Reporting rationalization and redesign to meet, leverage and align with path to strong transformation in progress - including revision of reports to adopt new/changing risk taxonomies and aggregation requirements, new systems of record and authorized data sources and new reporting/oversight infrastructure and BI/analytics tools, to deliver updated and new risk aggregations that meet changing organizational needs and regulatory/policy requirements. Work in close partnership with USPB Risk CAO peers, Risk Policy/Process owners and stakeholders across first and second line of defense to rationalize, simplify and digitize risk reporting. Drive cross training within reporting team and with key groups in USPB Risk CAO function and especially India based shared services teams, to expand bench strength and capacity for specialized risk reporting & reporting digitization. Design, coordinate and prepare executive materials USPB CRO and management team's senior presentations to the Board, risk committees, and regulators; including any ad hoc materials. Design, prepare, analyze and distribute global/regional consumer risk reports that are insightful, comprehensive, and enable Independent Risk Management to monitor risk around the globe, reviewing business results and challenging business risk strategies. Partner with Independent Risk Management and In-Business/Country Risk Management to address new risk monitoring or regulatory requirements Lead strategic initiatives to drive common & concurrent use of “gold source reports” by 1st & 2nd line, and deliver faster time to insights through well designed CRO/SCO/Risk Director/Risk Manager/Risk Analyst persona based reporting/UX as new reporting infrastructure/oversight platforms are adopted. Enhance and streamline management reporting processes by adopting best-in-class modern intelligence tools and improving data quality in partnership with stakeholders in risk management, technology and business teams. Qualifications: BS or MS degrees in business, finance, economics, computer science or other analytically intensive discipline 15-20 years of experience in financial services, with at least 10 years of people management experience Deep understanding of consumer credit risk and related data Deep understanding of USPB/retail risk management framework and practices, covering credit cards, mortgages, personal loans, student loans, and other consumer loans Design Thinking and Agile Product Development experience - a plus Ability to synthesize complex data/analytics into succinct and effective presentations Prior leadership in risk analytics, reporting/BI and data preferred Track record of delivering complex projects related to data, aggregation and reporting Ability to multi-task effectively in a dynamic, high-volume and complex environment with a practical solutions-driven approach Excellent verbal and written communication skills, with a proven track record of engagement with senior leadership teams Strong leadership experience, with the ability to exercise good judgment and make key, timely decisions Strong interpersonal skills including influencing, facilitation, and partnering skills, able to leverage relationships and work collaboratively across an organization Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. Comfortable acting as an agent for positive change with agility and flexibility. Strong governance skills with prior leadership in managing global teams/projects and leading re-engineering of risk processes and systems - with complex data, regulatory risk, client aggregation and reporting needs. ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Risk Reporting and Exposure Monitoring ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $170,000.00 - $300,000.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Credible Challenge, Data Analysis, Governance, Management Reporting, Policy and Procedure, Policy and Regulation, Programming, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 30, 2025 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

USPB Risk CAO organization provides a global focus for risk management strategy/execution oversight for compliance with Citi Policies and Regulatory requirements, and driving Strong Risk Management - for USPB Risk, Wealth Risk and Legacy Franchises/Banking & International Retail Risk Management. The USPB Risk Reporting Director role and function is responsible for global and independent risk reporting for USPB CRO organization, and consumer/retail risk reporting for Wealth CRO, Legacy Franchises Banking & International-Retail CRO and other key enterprise level consumer/retail risk reporting to Citi CRO, Board and Regulators. This is a critical leadership role, responsible for providing time and quality insights and information compliant with BCBS 239 and other applicable regulations and Citi policies governing risk aggregations and reporting, and supporting department objectives related to risk digitization, reporting/analytics talent development, BCBS239 controls, strategic data sourcing, client engagement, and related path to strong and consent order transformation programs. The role will report directly to USPB Risk CAO and will be an integral member of that leadership The Director of the USPB Risk Reporting team is a senior management level position responsible for managing all aspects of reporting department including engagement with stakeholders, management of staff and partnership with delivery/execution peers. As the role and function support the reporting and analytics needs of the USPB Chief Risk Officer (CRO), as well as consumer/retail risk reporting needs of Wealth CRO and Legacy Franchises/Banking & International CRO, ensuring consistency and efficiency in reporting, with clear prioritization and well managed execution is critical for success. This role will interact directly with these CROs and their management team. Excellent communication skills are required in order to negotiate and interact with senior Risk leadership and partner effectively with other reporting/tech/data leads for delivering seamless and aligned transformation of USPB Risk/consumer risk reporting to overall retail risk target state while supporting quality day to day BAU execution. The role will manage senior reporting team of 6+ direct staff in US, and partner with technology/data/analytics peers within USPB Risk CAO, and leverage USPB Risk CAO India shared services team to deliver BAU risk reports, meet new reporting needs and innovate/digitize risk reporting for transformation to defined strong risk management target state. The reporting director and his team will partners closely with CROs and key risk managers in 1st and 2nd lines of defense to re/design and operationalize delivery of required management information, leveraging systems of record and authorized data sources through new self-service analytics capabilities and automation tools. In addition to strong analytics and (BI) business intelligence skills, this role requires a deep understanding of information and insights critical for governance and monitoring of quantity and quality of risk management of consumer/retail exposures - across full credit life cycle and including adherence to capital based stress loss limits, other risk appetite guardrails and performance benchmarks, recession readiness playbooks and for overall assessment of state of risk. **Responsibilities:** + Timely, quality and compliant risk reporting + Reporting rationalization and redesign to meet, leverage and align with path to strong transformation in progress - including revision of reports to adopt new/changing risk taxonomies and aggregation requirements, new systems of record and authorized data sources and new reporting/oversight infrastructure and BI/analytics tools, to deliver updated and new risk aggregations that meet changing organizational needs and regulatory/policy requirements. + Work in close partnership with USPB Risk CAO peers, Risk Policy/Process owners and stakeholders across first and second line of defense to rationalize, simplify and digitize risk reporting. + Drive cross training within reporting team and with key groups in USPB Risk CAO function and especially India based shared services teams, to expand bench strength and capacity for specialized risk reporting & reporting digitization. + Design, coordinate and prepare executive materials USPB CRO and management team's senior presentations to the Board, risk committees, and regulators; including any ad hoc materials. + Design, prepare, analyze and distribute global/regional consumer risk reports that are insightful, comprehensive, and enable Independent Risk Management to monitor risk around the globe, reviewing business results and challenging business risk strategies. + Partner with Independent Risk Management and In-Business/Country Risk Management to address new risk monitoring or regulatory requirements + Lead strategic initiatives to drive common & concurrent use of "gold source reports" by 1st & 2nd line, and deliver faster time to insights through well designed CRO/SCO/Risk Director/Risk Manager/Risk Analyst persona based reporting/UX as new reporting infrastructure/oversight platforms are adopted. + Enhance and streamline management reporting processes by adopting best-in-class modern intelligence tools and improving data quality in partnership with stakeholders in risk management, technology and business teams. **Qualifications:** + BS or MS degrees in business, finance, economics, computer science or other analytically intensive discipline + 15-20 years of experience in financial services, with at least 10 years of people management experience + Deep understanding of consumer credit risk and related data + Deep understanding of USPB/retail risk management framework and practices, covering credit cards, mortgages, personal loans, student loans, and other consumer loans + Design Thinking and Agile Product Development experience - a plus + Ability to synthesize complex data/analytics into succinct and effective presentations + Prior leadership in risk analytics, reporting/BI and data preferred + Track record of delivering complex projects related to data, aggregation and reporting + Ability to multi-task effectively in a dynamic, high-volume and complex environment with a practical solutions-driven approach + Excellent verbal and written communication skills, with a proven track record of engagement with senior leadership teams + Strong leadership experience, with the ability to exercise good judgment and make key, timely decisions + Strong interpersonal skills including influencing, facilitation, and partnering skills, able to leverage relationships and work collaboratively across an organization + Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views. + Comfortable acting as an agent for positive change with agility and flexibility. + Strong governance skills with prior leadership in managing global teams/projects and leading re-engineering of risk processes and systems - with complex data, regulatory risk, client aggregation and reporting needs. ------------------------------------------------------ **Job Family Group:** Risk Management ------------------------------------------------------ **Job Family:** Risk Reporting and Exposure Monitoring ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $170,000.00 - $300,000.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Analytical Thinking, Credible Challenge, Data Analysis, Governance, Management Reporting, Policy and Procedure, Policy and Regulation, Programming, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 30, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Complex Director to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Excess Casualty Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. How you will create an impact Are you interested in handling some of the largest and most complex Casualty claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, catastrophic product liability claims and other complex losses. You will be required to review coverage under Excess Commercial General liability and auto policies and participate in the investigation of the claim. You will direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves. It will be necessary to present the large value cases to senior management. You will need excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. Only the most highly skilled negotiators will succeed in resolving these claims in the toughest venues against the most elite plaintiff attorneys. * Determining the scope and extent of available coverage. * The investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. * Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assess risk transfer and contribution opportunities. * Clear and concise communication and contact with internal and external customers, including insureds, brokers and underwriters, to provide guidance and manage expectations. * Proper documentation of exposure evaluation and resolution strategy. * Presentation to senior management of claim disposition recommendations. * Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary. * Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds. Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses. What you will need to succeed * 8+ years of Commercial/Industry claims experience preferred. * Excellent communication ability (verbal/written) and strong negotiation skills. * Advanced experience and capabilities in litigation claims management including ADR and mediation process. * Experience attending and controlling claims - pre-suit, litigated and post-trial - at mediations, settlement conferences, etc. * JD helpful but not required. * Property and Casualty adjusting licenses required and must be obtained within 6 months. * Interest in the potential for an upwardly mobile career path. Ready to take your career to the next level? We would love to hear from you. For positions based in Illinois, the base salary range is $138,400 - $173,500 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview. #LI-PA1 #LI-Hybrid #claimsprofessional #excessclaims At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to *********************. Functional Area: CL - Claims

Charlotte, North Carolina;Plano, Texas; Chandler, Arizona; Chicago, Illinois; Tampa, Florida; Jacksonville, Florida; Phoenix, Arizona; Newark, Delaware **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************************************** **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Summary:** This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. The **Manager of Strategic Insights & Innovation** serves as a key strategic partner to the Loss Forecasting and Workforce Strategy leadership team, responsible for shaping and articulating the Client Protection's workforce strategy, financial planning narratives, and executive-level storytelling. This leader ensures that Client Protection's operational capacity, financial priorities, and performance insights are aligned with the Consumer Bank and broader enterprise goals, risk appetite, and growth objectives. **Key Responsibilities:** - Lead development of a multi-year workforce strategy aligned with fraud-risk trends, automation roadmaps, and regulatory changes. - Partner with Workforce Strategy to understand forecasted capacity needs and identify skill gaps between staffing plan and workforce vision - Understand and challenge Client Protection's annual budget, headcount plan, and financial outlook. - Craft compelling executive narratives, presentations, and visual materials that communicate strategic priorities, financial performance, and workforce trends. - Support Client Protection LT in preparing for Board, risk committee, and regulator engagements. - Synthesize complex data into clear, impactful messages tailored to diverse stakeholders (executives, Finance, HR, Audit, etc.). - Drive integration between strategic planning, performance analytics, and financial management. - Mentor analysts and associates focused on financial modeling, data visualization, and workforce analytics. - Continuously enhance processes for planning, reporting, and cross-functional collaboration. **Required Qualifications:** - Bachelor's degree in Finance, Business Administration, Risk Management, or related experience. - 5+ years of experience in banking, financial planning & analysis (FP&A), workforce strategy, or operational strategy. - Proven ability to distill complex data into executive-level insights and storytelling. - Expertise in analytics and presentation development (i.e., Tableau, Excel, PowerPoint). - Strong stakeholder management and communication skills; capable of influencing across functions and seniority levels. **Desired Qualifications:** - MBA or graduate level work in finance, accounting, and/or business management. - Knowledge of fraud operations, banking risk frameworks, and regulatory expectations. - Fraud experience and/or analytical /financial experience (Payment card /Retail Bank Finance background preferred). - Knowledgeable of programming language (i.e. SAS or SQL). **Skills:** - Analytical Thinking - Data and Trend Analysis - Fraud Management - Prioritization - Talent Development - Business Analytics - Critical Thinking - Data Visualization - Decision Making - Presentation Skills - Collaboration - Conflict Management - Innovative Thinking - Issue Management - Oral Communications **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for leading a group of employees who perform strategic analysis to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include determining strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching and developing employees, and partnering across technology, product, and risk leadership to drive performance. The Manager of Strategic Insights & Innovation serves as a key strategic partner to the Loss Forecasting and Workforce Strategy leadership team, responsible for shaping and articulating the Client Protection's workforce strategy, financial planning narratives, and executive-level storytelling. This leader ensures that Client Protection's operational capacity, financial priorities, and performance insights are aligned with the Consumer Bank and broader enterprise goals, risk appetite, and growth objectives. Key Responsibilities: * Lead development of a multi-year workforce strategy aligned with fraud-risk trends, automation roadmaps, and regulatory changes. * Partner with Workforce Strategy to understand forecasted capacity needs and identify skill gaps between staffing plan and workforce vision * Understand and challenge Client Protection's annual budget, headcount plan, and financial outlook. * Craft compelling executive narratives, presentations, and visual materials that communicate strategic priorities, financial performance, and workforce trends. * Support Client Protection LT in preparing for Board, risk committee, and regulator engagements. * Synthesize complex data into clear, impactful messages tailored to diverse stakeholders (executives, Finance, HR, Audit, etc.). * Drive integration between strategic planning, performance analytics, and financial management. * Mentor analysts and associates focused on financial modeling, data visualization, and workforce analytics. * Continuously enhance processes for planning, reporting, and cross-functional collaboration. Required Qualifications: * Bachelor's degree in Finance, Business Administration, Risk Management, or related experience. * 5+ years of experience in banking, financial planning & analysis (FP&A), workforce strategy, or operational strategy. * Proven ability to distill complex data into executive-level insights and storytelling. * Expertise in analytics and presentation development (i.e., Tableau, Excel, PowerPoint). * Strong stakeholder management and communication skills; capable of influencing across functions and seniority levels. Desired Qualifications: * MBA or graduate level work in finance, accounting, and/or business management. * Knowledge of fraud operations, banking risk frameworks, and regulatory expectations. * Fraud experience and/or analytical /financial experience (Payment card /Retail Bank Finance background preferred). * Knowledgeable of programming language (i.e. SAS or SQL). Skills: * Analytical Thinking * Data and Trend Analysis * Fraud Management * Prioritization * Talent Development * Business Analytics * Critical Thinking * Data Visualization * Decision Making * Presentation Skills * Collaboration * Conflict Management * Innovative Thinking * Issue Management * Oral Communications Shift: 1st shift (United States of America) Hours Per Week: 40

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** We seek a dynamic Credit Risk Analytics Manager Lead with proven experience in executing CECL models within the consumer lending portfolio space. The ideal candidate will possess strong skills in model development, implementation, or execution for consumer lending portfolios, coupled with an advanced understanding of credit risk performance drivers, statistical modeling, and analytical tools. Join our team and make a difference today! We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance **is** available for this position. **What you'll do:** + Demonstrates industry leading practices and experienced analytical rigor to lead assessments of risks and opportunities across the Bank's consumer portfolios and translate results into strategic solutions. + Leads resilient, risk/return optimized, well governed Bank risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and succinctly communicating insights to diverse and senior leader audiences. + Applies expert knowledge to implement advanced quantitative analysis across departments and programs. + Leads development of nuanced qualitative analysis that brings structure and clarity to ambiguous and challenging bank or enterprise problems. + Provides effective challenge to risk proposals in designated risk area of credit, market, operations, product, strategic, through detailed research and vetting, using banking product, regulatory, and industry knowledge and critical thinking skills to ensure strong portfolio performance outcomes. + Responsible for and leads the design and implementation of effective risk management frameworks that enable strong identification, measurement, and mitigation of risk in a complex environment. + Leads the development and maintenance of comprehensive risk reporting suite in support of management and committee oversight of existing and emerging risks. + Applies analytically derived insights to implement strategic decisions with significant impact to business results. + Efficiently leads work results by providing thought leadership, coaching, and mentoring to team members regarding analytics and risk management. + May lead implementation of advanced credit and/or financial modeling infrastructure. **What you have:** + Bachelor's degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. + 8 years experience in an analytical field or focused on leading risk management execution, advanced analytics and risk assessments OR 6 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical fields. OR an equivalent level of evidenced, demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments. + 3 years prior industry leading analytical experience in a financial services or highly regulated environment. + Ability to independently drive high impact projects to successful completion. + Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions. + Confirmed ability to provide effective challenge to senior leaders regarding risks and opportunities. + Demonstrated experience applying critical thinking skills in reviewing strategy or risk proposals to ensure successful portfolio performance outcomes. + Experience crafting and implementing effective risk management frameworks. + Experience mentor and guiding peers on analytics and/or risk management. + Proven knowledge of relevant laws, rules and regulations, such as mentorship and requirements associated with OCC Heightened Standards. + Ability to ensure regulatory adherence of relevant work deliverables within scope of role. + Solid understanding of current analytical coding languages such as Python, SAS, or SQL. **What sets you apart:** + CECL model development, implementation or execution experience for Consumer Lending Portfolios. + Advanced understanding of credit risk performance drivers as well as statistical modeling and analysis concepts and tools. + Master or PhD preferred. + Excellent verbal and written communication skills. **Compensation range:** The salary range for this position is: $138,230 - $264,200 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** We seek a dynamic Credit Risk Analytics Manager Lead with proven experience in executing CECL models within the consumer lending portfolio space. The ideal candidate will possess strong skills in model development, implementation, or execution for consumer lending portfolios, coupled with an advanced understanding of credit risk performance drivers, statistical modeling, and analytical tools. Join our team and make a difference today! We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance **is** available for this position. **What you'll do:** + Demonstrates industry leading practices and experienced analytical rigor to lead assessments of risks and opportunities across the Bank's consumer portfolios and translate results into strategic solutions. + Leads resilient, risk/return optimized, well governed Bank risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and succinctly communicating insights to diverse and senior leader audiences. + Applies expert knowledge to implement advanced quantitative analysis across departments and programs. + Leads development of nuanced qualitative analysis that brings structure and clarity to ambiguous and challenging bank or enterprise problems. + Provides effective challenge to risk proposals in designated risk area of credit, market, operations, product, strategic, through detailed research and vetting, using banking product, regulatory, and industry knowledge and critical thinking skills to ensure strong portfolio performance outcomes. + Responsible for and leads the design and implementation of effective risk management frameworks that enable strong identification, measurement, and mitigation of risk in a complex environment. + Leads the development and maintenance of comprehensive risk reporting suite in support of management and committee oversight of existing and emerging risks. + Applies analytically derived insights to implement strategic decisions with significant impact to business results. + Efficiently leads work results by providing thought leadership, coaching, and mentoring to team members regarding analytics and risk management. + May lead implementation of advanced credit and/or financial modeling infrastructure. **What you have:** + Bachelor's degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. + 8 years experience in an analytical field or focused on leading risk management execution, advanced analytics and risk assessments OR 6 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical fields. OR an equivalent level of evidenced, demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments. + 3 years prior industry leading analytical experience in a financial services or highly regulated environment. + Ability to independently drive high impact projects to successful completion. + Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions. + Confirmed ability to provide effective challenge to senior leaders regarding risks and opportunities. + Demonstrated experience applying critical thinking skills in reviewing strategy or risk proposals to ensure successful portfolio performance outcomes. + Experience crafting and implementing effective risk management frameworks. + Experience mentor and guiding peers on analytics and/or risk management. + Proven knowledge of relevant laws, rules and regulations, such as mentorship and requirements associated with OCC Heightened Standards. + Ability to ensure regulatory adherence of relevant work deliverables within scope of role. + Solid understanding of current analytical coding languages such as Python, SAS, or SQL. **What sets you apart:** + CECL model development, implementation or execution experience for Consumer Lending Portfolios. + Advanced understanding of credit risk performance drivers as well as statistical modeling and analysis concepts and tools. + Master or PhD preferred. + Excellent verbal and written communication skills. **Compensation range:** The salary range for this position is: $138,230 - $264,200 **.** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. About GEICO GEICO is one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and clever marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Our success is no secret - it's the result of investing in exceptional individuals. We seek a highly motivated Director of Customer Service. You will be on the front line of driving GEICO Service culture, leading multiple countrywide locations, improving the customer experience, and generating long-term profitable growth by leading a talented service team. You will drive excellent service with a focus on retention and cross-selling other MOAT or GEICO products contributing to the profitable growth of GEICO. Work Location: This is a hybrid role, requiring on-site presence in our Tucson, AZ; Dallas, TX; Tampa, FL; Lakeland, FL; Virginia Beach, VA or Fredericksburg, VA office. Key responsibilities: Strategic leadership Develop and implement customer service policies, strategies, key initiatives and best practices to improve service quality, efficiency, and effectiveness. Coordinate strategies with other functional areas within GEICO including Sales/ Compliance/ and Product organizations to align service efforts with overall business objectives. Effectively communicate to all levels, especially results through presentations. Team management Lead, coach, and motivate the customer service directors, which includes hiring, training, and setting service standards and KPIs. Guide and mentor associates through performance appraisals, salary adjustments, and disciplinary actions, ensuring a high-performing team. Operational Oversight and Excellence: Lead multiple, countrywide locations ensuring resources are aligned, processes are streamlined, and inquiries, issues, and complaints are handled promptly and effectively. Identify efficiency and call reduction opportunities through increased self-service, automation, and process improvement. Performance analysis Monitor and analyze key performance indicators (KPIs), such as response times and customer satisfaction scores, and use the data to make improvements. Ensure appropriate Staff Sufficiency to manage all contacts, meeting service level and abandoned call percentage targets. Establish systems to capture and analyze customer feedback to identify trends and areas for improvement. Cross-functional collaboration Work across multiple business partners to ensure compliance with quality standards, identifying efficiency and call reduction opportunities through increased self-service, automation, and process improvement. Effectively communicate to all levels, especially results through presentations. Direct the technical and clerical Service and Underwriting activities. Coordinate strategies with other functional areas including Sales/ Compliance/ and Product organizations. Qualifications: Bachelor's degree in business, insurance, risk management, or related field. Masters is preferred. 8+ years in P&C insurance operations and 3+ years in a senior leadership role (800+ associates) OR 12+ years in call center management. Deep understanding of state and federal insurance regulations, including DOI, NAIC and market conduct requirements - will consider experience with other highly regulated industries. Ability to lead regulatory responses and corrective action plans. Proven ability to design and oversee compliance frameworks for underwriting and product operations. Strong technical knowledge of P&C underwriting principles, rating, contracts, and risk segmentation with a clear track record in driving underwriting efficiency through automation and digital transformation. Experience successfully partnering with legal, actuarial and product teams. Strong understanding of enterprise risk management and compliance metrics. Ability to quantify impacts, understand trends in data and leverage data storytelling to make objective business decisions across multiple locations. Ability to outline a clear vision and influence a group of people to make the vision a reality through resource allocation, structure, and ownership. Expertise in handling heavy customer call volume in a fast paced, results centric environment that requires consistent iteration and urgent action. Attains and maintains the required licenses issued by the state insurance department of various states. Leadership Qualities: Collaborates cross-functionally across multiple business functions to drive significant business improvements and communicate them effectively in a highly complex environment. Exceptional leadership, problem-solving skills, executive reporting and strategic judgment, enabling effective resolution of complex business challenges utilizing strong conflict resolution, organizational and priority setting skills. Proven track record in driving associate engagement at a larger scale and exceeding KPI targets with a clear methodology that is repeatable. Leads with humility and empathy, earning trust and inspiring confidence. Effectively manages and communicates decisions in complex, high-stakes environments. Leads from the front and isn't shy about using their voice. A lifelong learner with critical thinking skills who views situations and challenges through multiple lenses. Attentive, empathetic listener with exceptional character and high emotional intelligence. #LI-AN1 At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.