Information Technology Analyst jobs at USAA - 55 jobs

**Why USAA?** At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. **The Opportunity** Dedicated **Life Actuarial Solutions Analyst Senior** to join the Life Company's Annuity Pricing Team. Specific duties will involve custom quoting of structured settlement annuities, rate loading/validation, tool building and pricing of deferred and immediate annuities. Your role also supports Life/Annuity/Health actuarial work through one or more of the following activities: data extraction, data transformation, validation and analysis, and system functionality oversight and integration. Responsible for providing technical and analytical solutions for one or more of the following functions: pricing and product development, experience studies, actuarial assumption reviews, reserve calculations, financial reporting, asset liability management or competitive analysis. We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position will be based on the **San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; Charlotte, NC. or Plano, TX. campus** . Relocation assistance is **not** available for this position **What you'll do:** + Independently extracts, integrates and transforms data from a multitude of sources, and may identify new sources. + Reconciles and validates data accuracy, and reasonability of actuarial or financial information. + Prepares reports, reserve estimates, journal entries, financial statements, industry surveys and/or special studies, analyzes data, and recommends solutions. + Develops comprehensive and innovative solutions that impact productivity to improve actuarial tools and processes. + Resolves unique and complex issues and navigates obstacles to deliver work product. + Develops cost benefit analysis. + Provides insight to management on issues and serves as a resource to team members on escalated issues of an unusual nature. + Leads projects related to actuarial solutions including automation, IT projects, or product development initiatives. + Oversees requirement development process through testing and implementation. + Demonstrates in depth understanding to identify and resolve issues or potential defects. + Maintains processes, procedures and tools, and ensures all regulatory requirements and internal controls are adhered to. + Works with business partners to understand key regulatory implications that impact processes, and may develop processes to comply with new or changing regulations. + May respond to audit requests and oversees coordination of responses to internal and external audit, such as Department of Insurance examination, as well as, other audit reports. + Anticipates and analyzes trends or deviations from forecast, plan or other projections. + Presents recommendations and communicates solutions to business partners and management in a clear, concise, logical and organized manner. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. **What you have:** + Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree) + 6 or more years of technical experience as an analyst or other relevant technical work experience. **What sets you apart:** + Bachelor's degree in mathematics, computer science, statistics, economics, finance, actuarial science, or similar quantitative field + Work experience building analytical tools using applications such as excel VBA, Python, SQL, etc. + At least one actuarial exam. Note: pursuing actuarial designation not required. + Work experience supporting projects for actuarial or modeling functions + Excellent verbal and written communication skills, with the ability to tailor the content for varying audiences. + Strong aptitude for problem solving and technology + US military experience through military service or a military spouse/domestic partner **Compensation range:** The salary range for this position is: **$93,770 - $179,240** **USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).** **Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. **Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ **If you are an existing USAA employee, please use the internal career site in OneSource to apply.** **Please do not type your first and last name in all caps.** **_Find your purpose. Join our mission._** USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA - Notice at Collection (********************************************************************************************************** here. USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Looking for a resource that is able to develop sophisticated application monitoring that helps with detection and diagnosis of performance and availability issues of complex software applications. Application Performance Analysts on this team gather key performance indicators (KPIs), determine control limits for normal operation, and create traffic light health dashboards based on the information available Work with peer production support teams to accurately determine thresholds that will help fire off alerts that will notify teams of a problem proactively Take ownership of the timelines and accuracy of application performance indicators. Required Qualifications: 5+ years of experience working with IT support preferably creating monitoring dashboards/alerts using tools like Splunk, Application Performance Management Tools like Dynatrace. Experience with Programming languages Java/.NET Candidate must have excellent written and verbal communications skills. Ability to learn new technical skills quickly Manage multiple priorities Ability to communicate effectively across all levels Willingness to learn and adapt in a rapidly evolving environment Able to work independently or as a part of the team Desired Qualifications: Exposure to programming languages for any AI development is a bonus. Familiarity with other monitoring tools like Glassbox, Sitescope, Catchpoint is a plus Strong diagnostic and analytical abilities Metric tracking experience Able to create documentation College degree in Computer Science or Technical field Process Improvement experience Skills: Innovative Thinking Production Support Result Orientation Risk Management Solution Design Adaptability Analytical Thinking Collaboration Influence Solution Delivery Process Architecture Automation DevOps Practices Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$85,000.00 - $154,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Technology Operations Specialist professional will get an opportunity to work on managing self service applications. Key responsibilities includes providing operational support, performing application releases, and deploying hotfixes or patches. They should be able to work as a team with other technical teams such as Networking, GIS, Server and/or DBA teams, etc. to analyze data, connectivity, to determine system failure point or root cause during outages. The ideal candidate must be self-motivated, proactive, attention to detail, with strong communication & analytical skills. Participate in Disaster Recovery and Resiliency Required Qualifications: Linux/Unix systems administration experience Experience with troubleshooting tools such as: GREP, Splunk (creating dashboard, monitoring alerts, queries), Dynatrace, etc. Ability to interact with customers and provide exceptional technical services. Ability to investigate and analyze systems logs from the infrastructure, work with vendors to analyze, and determine root cause. Desired Qualifications: Strong analytical skills/problem solving/conceptual thinking and troubleshooting skills. Excellent verbal and written communication skills; Effective communication and collaboration skills. Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure. Proven team player who can work comfortably in a large multicultural environment. Must be detail oriented and organized. Incident, Change, and Problem Management experience Knowledge of SQL and database queries a plus Knowledge of Java a plus. Job Description: This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Responsibilities: Manages stability, resiliency, reliability, and performance of supported systems Fulfills requests from business users and operations and communicates technical status updates with appropriate teams Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly Provides release support when needed and manages engagement across audiences Provides full lifecycle management of the infrastructure and application environments Skills: Innovative Thinking Production Support Result Orientation Risk Management Solution Design Adaptability Analytical Thinking Collaboration Influence Solution Delivery Process Architecture Automation DevOps Practices Project Management Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130) Pay and benefits information Pay range$81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Dallas, Texas;Addison, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (***************************************************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **:** This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. **Responsibilities:** + Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures + Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service + Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions + Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units **Skills:** + Attention to Detail + Customer and Client Focus + Oral Communications + Prioritization + Problem Solving + Account Management + Analytical Thinking + Coaching + Written Communications + Mentoring + Research + Result Orientation **LOB Job Description:** + Provide timely and accurate trade handling to Private Bank clients when trades are submitted or executed. + Provide support to Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading. + The review of control reports is completed and quality reviewed by the private Bank Trade Support team to verify trades were actioned and confirmed completely and accurately by settlement date. + Ensure all trades are posted in the correctaccount by settlement date. Communicate with ISG Trade Desk to resolve issues timely. + Team members are located in Jacksonville, FL, Dallas, TX, **Required Skills:** + Excel, Word, Outlook Proficiency + Strong Written Skills + Strong Verbal Skills + Ability to learn from training done both in person and virtually **Desired Skills:** + Works well with others / in a team environment + Strong Excel Skills + Ability to work with Macros to perform processes + Ability to Multi Task + Receptive to Feedback + Dedication to work _This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs._ **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: * Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures * Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service * Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions * Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Skills: * Attention to Detail * Customer and Client Focus * Oral Communications * Prioritization * Problem Solving * Account Management * Analytical Thinking * Coaching * Written Communications * Mentoring * Research * Result Orientation LOB Job Description: * Provide timely and accurate trade handling to Private Bank clients when trades are submitted or executed. * Provide support to Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading. * The review of control reports is completed and quality reviewed by the private Bank Trade Support team to verify trades were actioned and confirmed completely and accurately by settlement date. * Ensure all trades are posted in the correct account by settlement date. Communicate with ISG Trade Desk to resolve issues timely. * Team members are located in Jacksonville, FL, Dallas, TX, Required Skills: * Excel, Word, Outlook Proficiency * Strong Written Skills * Strong Verbal Skills * Ability to learn from training done both in person and virtually Desired Skills: * Works well with others / in a team environment * Strong Excel Skills * Ability to work with Macros to perform processes * Ability to Multi Task * Receptive to Feedback * Dedication to work This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs. Shift: 1st shift (United States of America) Hours Per Week: 40

Dallas, Texas;Addison, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (***************************************************************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **:** This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. **Responsibilities:** + Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures + Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service + Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions + Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units **Skills:** + Attention to Detail + Customer and Client Focus + Oral Communications + Prioritization + Problem Solving + Account Management + Analytical Thinking + Coaching + Written Communications + Mentoring + Research + Result Orientation **LOB Job Description:** + Provide timely and accurate trade handling to Private Bank clients when trades are submitted or executed. + Provide support to Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading. + The review of control reports is completed and quality reviewed by the private Bank Trade Support team to verify trades were actioned and confirmed completely and accurately by settlement date. + Ensure all trades are posted in the correctaccount by settlement date. Communicate with ISG Trade Desk to resolve issues timely. + Team members are located in Jacksonville, FL, Dallas, TX, **Required Skills:** + Excel, Word, Outlook Proficiency + Strong Written Skills + Strong Verbal Skills + Ability to learn from training done both in person and virtually **Desired Skills:** + Works well with others / in a team environment + Strong Excel Skills + Ability to work with Macros to perform processes + Ability to Multi Task + Receptive to Feedback + Dedication to work _This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs._ **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation LOB Job Description: Provide timely and accurate trade handling to Private Bank clients when trades are submitted or executed. Provide support to Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading. The review of control reports is completed and quality reviewed by the private Bank Trade Support team to verify trades were actioned and confirmed completely and accurately by settlement date. Ensure all trades are posted in the correct account by settlement date. Communicate with ISG Trade Desk to resolve issues timely. Team members are located in Jacksonville, FL, Dallas, TX, Required Skills: Excel, Word, Outlook Proficiency Strong Written Skills Strong Verbal Skills Ability to learn from training done both in person and virtually Desired Skills: Works well with others / in a team environment Strong Excel Skills Ability to work with Macros to perform processes Ability to Multi Task Receptive to Feedback Dedication to work This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs. Shift: 1st shift (United States of America) Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation LOB Job Description:The Securities Settlement and Custody Operations group plays a significant role within Wealth Management Operations (WMO). The organization is responsible for Clearing & Settlement for various Pierce and Private Bank distribution channels, servicing Private Bank Securities on PACE, Fund Relationship and Onboarding Mutual Fund & Alternative Investments. The Private Bank Corporate Actions team provides operational support for global and domestic corporate action event processing for the Private Bank. The team is responsible for both mandatory and voluntary corporate action events, as well as support for class action events.The candidate will be responsible for moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include transaction processing, analyzing event details and requirements, and communicating effectively with peers, management, and business partners. Job expectations include providing quality service and effective operations support for internal business partners and external clients.Responsibilities include: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures including escalation when necessary Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Required Qualifications: Proficiency in Microsoft Excel Ability to pick up new concepts and routines quickly Ability to learn how to research more complex issues and make connections to processes across the department Excellent written and verbal communication skills Strong work ethic and ability to quickly process large amounts of data Previous experience in financial services, especially within operations Basic understanding of corporate actions Desired Qualifications: Proactive approach to responsibilities Organized with effective time management Can analyze and process incoming payments with high accuracy Comfortable balancing positions and transactions This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs. Shift: 1st shift (United States of America) Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation LOB Job Description: Provide timely and accurate trade handling to Private Bank clients when trades are submitted or executed. Provide support to Private Bank Front Office and Investment Solutions Group (ISG) Private Bank Trading. The review of control reports is completed and quality reviewed by the private Bank Trade Support team to verify trades were actioned and confirmed completely and accurately by settlement date. Ensure all trades are posted in the correct account by settlement date. Communicate with ISG Trade Desk to resolve issues timely. Team members are located in Jacksonville, FL, Dallas, TX, Required Skills: Excel, Word, Outlook Proficiency Strong Written Skills Strong Verbal Skills Ability to learn from training done both in person and virtually Desired Skills: Works well with others / in a team environment Strong Excel Skills Ability to work with Macros to perform processes Ability to Multi Task Receptive to Feedback Dedication to work This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs. Shift: 1st shift (United States of America) Hours Per Week: 40

Overview of Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. Overview of the Role: The Americas Data Center Service Delivery (DCSD) team is the Data Center Site Management structure responsible for providing timely and cost-effective installation and maintenance services to Americas Data Centers. DCSD is responsible for implementing, maintaining, and re-engineering (as applicable) all distributed systems and LAN/WAN infrastructures in the Americas Data Centers. DCSD provides onsite, 7 x 24 second and third level support for the Americas Data Center operations infrastructure. They provide hands-on break/fix support to resolve infrastructure/operations problems escalated from the Enterprise Command Centers and/or System Administrators. DCSD is responsible for end-to-end management of all technical requests. DCSD is responsible for hands-on infrastructure support for all Americas Data Center disaster recovery tests and/or situations, which may include reassignment of resources to various recovery sites in the Americas. The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to: Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware Installing/de-installing/relocating all patch cabling for systems and network hardware Installing/de-installing/relocating all Data Center hardware Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors Assist with the coordination of network component configurations Coordinate and Install SAN cabling infrastructure Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.) Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices Provide hands-on, break/fix level 2 support for the data center systems and communications environments Coordinating and approving data center infrastructure change controls Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes Performing required compliance activities Producing network consumables updates and contributing to weekly management reports Coordinate activities in support of all projects and technical requests within the Americas Data Centers Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards Provide clear and detailed turnover to next shift workers for continuity Media Management duties including the following: Performing daily tape ejects to increase current day processing capacity. Monitoring of tape related console messages. Managing all daily ad-hoc tape/job requests and scratch activity. Managing all physical and electronic vaulting activity. Manage tape destruction process, insuring all proper documentation has been recorded and approved. Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries. Replacing any/all damaged media. Minor to moderate problem determination Monitoring of tape related console messages, working with the global command center and the on-site hardware teams. Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs. Provide assistance when required to ensure that the highest level of customer satisfaction is maintained. Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers. Media liaison between the on-site hardware teams and the on-site CE's. Initiating, scheduling, coordinating, and approving media management sponsored change controls. Supporting all physical off-site vaulting activities. Managing all physical media movement and ensuring all movement is recorded and tracked accordingly. Manage tape destruction process, insuring all proper documentation has been recorded and approved. Ensure destruction procedures are followed. Supporting all site and application specific disaster recovery/COB tests/exercises. Responsible in following best practices and processes in degaussing and wiping of all hard-drives. Performs random audit checks and sampling. Remain current with all global procedures and provide input when appropriate Participates in projects relating to tape/media Assisting in supporting all reconciliation and QA efforts including; Year End Physical Inventory Vertices Hard-drive inventory levels Other duties as assigned by management Qualifications: 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement Ability to communicate technical concepts to non-technical audience Ability to work with virtual and in-person teams, and work under pressure or to a deadline Experience in a Financial Services or large complex and/or global environment preferred Effective written and verbal communication skills Effective analytic/diagnostic skills Education: Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Required skills include 3+ years experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must. Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools. Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus. ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Roanoke Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $96,400.00 - $144,600.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jan 19, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

**Overview of Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. **Overview of the Role:** The Americas Data Center Service Delivery (DCSD) team is the Data Center Site Management structure responsible for providing timely and cost-effective installation and maintenance services to Americas Data Centers. DCSD is responsible for implementing, maintaining, and re-engineering (as applicable) all distributed systems and LAN/WAN infrastructures in the Americas Data Centers. DCSD provides onsite, 7 x 24 second and third level support for the Americas Data Center operations infrastructure. They provide hands-on break/fix support to resolve infrastructure/operations problems escalated from the Enterprise Command Centers and/or System Administrators. DCSD is responsible for end-to-end management of all technical requests. DCSD is responsible for hands-on infrastructure support for all Americas Data Center disaster recovery tests and/or situations, which may include reassignment of resources to various recovery sites in the Americas. The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to: + Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates + Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware + Installing/de-installing/relocating all patch cabling for systems and network hardware + Installing/de-installing/relocating all Data Center hardware + Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors + Assist with the coordination of network component configurations + Coordinate and Install SAN cabling infrastructure + Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.) + Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices + Provide hands-on, break/fix level 2 support for the data center systems and communications environments + Coordinating and approving data center infrastructure change controls + Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes + Performing required compliance activities + Producing network consumables updates and contributing to weekly management reports + Coordinate activities in support of all projects and technical requests within the Americas Data Centers + Manage CTI-approved third party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards + Provide clear and detailed turnover to next shift workers for continuity + Media Management duties including the following: + Performing daily tape ejects to increase current day processing capacity. + Monitoring of tape related console messages. + Managing all daily ad-hoc tape/job requests and scratch activity. + Managing all physical and electronic vaulting activity. + Manage tape destruction process, insuring all proper documentation has been recorded and approved. + Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries. + Replacing any/all damaged media. + Minor to moderate problem determination + Monitoring of tape related console messages, working with the global command center and the on-site hardware teams. + Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs. + Provide assistance when required to ensure that the highest level of customer satisfaction is maintained. + Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers. + Media liaison between the on-site hardware teams and the on-site CE's. + Initiating, scheduling, coordinating, and approving media management sponsored change controls. + Supporting all physical off-site vaulting activities. + Managing all physical media movement and ensuring all movement is recorded and tracked accordingly. + Manage tape destruction process, insuring all proper documentation has been recorded and approved. + Ensure destruction procedures are followed. + Supporting all site and application specific disaster recovery/COB tests/exercises. + Responsible in following best practices and processes in degaussing and wiping of all hard-drives. + Performs random audit checks and sampling. + Remain current with all global procedures and provide input when appropriate + Participates in projects relating to tape/media + Assisting in supporting all reconciliation and QA efforts including; + Year End Physical Inventory + Vertices + Hard-drive inventory levels + Other duties as assigned by management **Qualifications:** + 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement + Ability to communicate technical concepts to non-technical audience + Ability to work with virtual and in-person teams, and work under pressure or to a deadline + Experience in a Financial Services or large complex and/or global environment preferred + Effective written and verbal communication skills + Effective analytic/diagnostic skills **Education:** + Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Required skills include 3+ years experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must. Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools. Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Infrastructure ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Roanoke Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $96,400.00 - $144,600.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Jan 19, 2026 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations. Responsibilities: * Performs onboarding and maintenance of accounts and reviewing required account documentation. * Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service * Reviews and approves required account documentation * Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units * Performs moderate levels of research, follow-up and resolution of more complex routine research requests Skills: * Account Management * Customer and Client Focus * Oral Communications * Research * Analytical Thinking * Attention to Detail * Collaboration * Problem Solving * Prioritization * Recording/Organizing Information * Result Orientation Line of Business Job Description: Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Wealth Management Specialty Operations teams execute manual processes and monitor automated processes to accurately move and/or protect assets and account information according to special product needs or legal orders. The product needs include oil and gas revenue, servicing fees, abandoned properties, remediation payments and restricted/specialized securities. Legal orders include subpoenas, levies, freeze orders and requests for information or documents. Assets are investments or securities that have value and can be exchanged, owned, or sold to produce a profit or future benefits, for example cash, stocks and bonds, mutual funds, money markets, fixed incomes, and equities. After a client submits fee schedules or trailing commission payments to start billing, the Institutional and Retirement Billing team enters billing rates and fees in order to properly invoice clients. Additionally, this team ensures automated fee calculations are performed accurately by performing quality assurance functions. These activities are performed when billing instructions are received through internal applications or client submissions. A successful Account Management Ops Analyst on this team: * Account Setup & Maintenance: Ensures accurate and timely onboarding and maintenance of Retirement and Mutual Fund Product accounts by validating documentation for compliance with department standards and regulatory requirements, maintaining data integrity, and escalating discrepancies to mitigate risk. * Client Inquiry Management: Provides timely and accurate resolutions to complex client inquiries across phone, email, and internal channels by researching issues using internal systems/tools and collaborating with internal business partners, improving client experience and operational efficiency. * Risk & Process Improvement: Identifies operational risks and process gaps, evaluates upstream and downstream impacts of Retirement and Mutual Fund Product account management processes, and recommends improvements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements. * Documentation & Compliance: Reviews and approves account documentation for completeness and accuracy, maintains detailed records of account actions, and ensures adherence to department standards and regulatory requirements to support transparency and audit readiness. * Research & Resolution: Conducts research on complex account issues or documentation discrepancies, leverages internal systems/tools and cross-functional resources to deliver accurate resolutions within established timelines, and escalates unresolved issues to leadership or designated escalation team with clear documentation and recommended actions. * Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units." Required Skills: * Attention to Detail * Analytical Thinking * Numerical Reasoning * Problem Solving * Prioritization * Oral Communications * Written Communications This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs. Shift: 1st shift (United States of America) Hours Per Week: 40

The Loan Doc & Proc Assoc Analyst is a developing professional role. This role identifies policy and applies specialty knowledge in monitoring and assessing processes and data. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. Individual must be accountable, ethical, results oriented, trustworthy, and credible. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Responsibilities: This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment. Involves in providing day-to-day loan transactional processing which may include booking cash transactions and making payments, performing loan reconciliations, input of general ledger entries and (complex) calculations Possible interaction with other counterparties around positions and outstanding balances/claims Supports an expansive and/or diverse array of products (risk and control) /services. Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research. Make recommendations to management to support process improvement. Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Designs and analyses moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services. Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements. Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies. Often related, but not limited to loan documentation processes. Timely management and escalation of all requests and issues related to loan processing Has direct interaction with external customers to disseminate or explain information Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams Demonstrates an excellent knowledge of Bank related systems Utilizes communication, diplomacy and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while sensitive to audience diversity Individuals at this level exhibit executional capabilities Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 0-2 years of experience Basic knowledge of Business Processes, Systems and Tools used in the Loan Process Demonstrate understanding of Loan Processes, Procedures, Products and Services General awareness of managing, preparing, and reviewing loan documentation Able to identify, mitigate, manage, resolve, and escalate risks and issues Awareness of risk types, policies and control measures and processes Comply with applicable laws, rules, and regulations, and adhering to Policies Education: Bachelor's/University degree or equivalent experience Work schedule: Monday to Friday 8:30 to 5:30pm (Hybrid) ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Loan Documentation and Processing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Irving Texas United States ------------------------------------------------------ Primary Location Full Time Salary Range: $48,840.00 - $68,160.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Jan 22, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

Dallas, Texas;Pennington, New Jersey; Addison, Texas **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************** **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **:** This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations. **Responsibilities:** + Performs onboarding and maintenance of accounts and reviewing required account documentation. + Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service + Reviews and approves required account documentation + Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units + Performs moderate levels of research, follow-up and resolution of more complex routine research requests **Skills:** + Account Management + Customer and Client Focus + Oral Communications + Research + Analytical Thinking + Attention to Detail + Collaboration + Problem Solving + Prioritization + Recording/Organizing Information + Result Orientation **Line of Business Job Description:** Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Wealth Management Specialty Operations teams execute manual processes and monitor automated processes to accurately move and/or protect assets and account information according to special product needs or legal orders. The product needs include oil and gas revenue, servicing fees, abandoned properties, remediation payments and restricted/specialized securities. Legal orders include subpoenas, levies, freeze orders and requests for information or documents. Assets are investments or securities that have value and can be exchanged, owned, or sold to produce a profit or future benefits, for example cash, stocks and bonds, mutual funds, money markets, fixed incomes, and equities. After a client submits fee schedules or trailing commission payments to start billing, the Institutional and Retirement Billing team enters billing rates and fees in order to properly invoice clients. Additionally, this team ensures automated fee calculations are performed accurately by performing quality assurance functions. These activities are performed when billing instructions are received through internal applications or client submissions. A successful Account Management Ops Analyst on this team: + Account Setup & Maintenance: Ensures accurate and timely onboarding and maintenance of Retirement and Mutual Fund Product accounts by validating documentation for compliance with department standards and regulatory requirements, maintaining data integrity, and escalating discrepancies to mitigate risk. + Client Inquiry Management: Provides timely and accurate resolutions to complex client inquiries across phone, email, and internal channels by researching issues using internal systems/tools and collaborating with internal business partners, improving client experience and operational efficiency. + Risk & Process Improvement: Identifies operational risks and process gaps, evaluates upstream and downstream impacts of Retirement and Mutual Fund Product account management processes, and recommends improvements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements. + Documentation & Compliance: Reviews and approves account documentation for completeness and accuracy, maintains detailed records of account actions, and ensures adherence to department standards and regulatory requirements to support transparency and audit readiness. + Research & Resolution: Conducts research on complex account issues or documentation discrepancies, leverages internal systems/tools and cross-functional resources to deliver accurate resolutions within established timelines, and escalates unresolved issues to leadership or designated escalation team with clear documentation and recommended actions. + Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units." **Required Skills:** + Attention to Detail + Analytical Thinking + Numerical Reasoning + Problem Solving + Prioritization + Oral Communications + Written Communications _This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs._ **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! : This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations. Responsibilities: * Performs onboarding and maintenance of accounts and reviewing required account documentation. * Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service * Reviews and approves required account documentation * Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units * Performs moderate levels of research, follow-up and resolution of more complex routine research requests Skills: * Account Management * Customer and Client Focus * Oral Communications * Research * Analytical Thinking * Attention to Detail * Collaboration * Problem Solving * Prioritization * Recording/Organizing Information * Result Orientation Line of Business Job Description: Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Wealth Management Specialty Operations teams execute manual processes and monitor automated processes to accurately move and/or protect assets and account information according to special product needs or legal orders. The product needs include oil and gas revenue, servicing fees, abandoned properties, remediation payments and restricted/specialized securities. Legal orders include subpoenas, levies, freeze orders and requests for information or documents. Assets are investments or securities that have value and can be exchanged, owned, or sold to produce a profit or future benefits, for example cash, stocks and bonds, mutual funds, money markets, fixed incomes, and equities. After a client submits fee schedules or trailing commission payments to start billing, the Institutional and Retirement Billing team enters billing rates and fees in order to properly invoice clients. Additionally, this team ensures automated fee calculations are performed accurately by performing quality assurance functions. These activities are performed when billing instructions are received through internal applications or client submissions. A successful Account Management Ops Analyst on this team: * Account Setup & Maintenance: Ensures accurate and timely onboarding and maintenance of Retirement and Mutual Fund Product accounts by validating documentation for compliance with department standards and regulatory requirements, maintaining data integrity, and escalating discrepancies to mitigate risk. * Client Inquiry Management: Provides timely and accurate resolutions to complex client inquiries across phone, email, and internal channels by researching issues using internal systems/tools and collaborating with internal business partners, improving client experience and operational efficiency. * Risk & Process Improvement: Identifies operational risks and process gaps, evaluates upstream and downstream impacts of Retirement and Mutual Fund Product account management processes, and recommends improvements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements. * Documentation & Compliance: Reviews and approves account documentation for completeness and accuracy, maintains detailed records of account actions, and ensures adherence to department standards and regulatory requirements to support transparency and audit readiness. * Research & Resolution: Conducts research on complex account issues or documentation discrepancies, leverages internal systems/tools and cross-functional resources to deliver accurate resolutions within established timelines, and escalates unresolved issues to leadership or designated escalation team with clear documentation and recommended actions. * Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units." Required Skills: * Attention to Detail * Analytical Thinking * Numerical Reasoning * Problem Solving * Prioritization * Oral Communications * Written Communications This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs. Shift: 1st shift (United States of America) Hours Per Week: 40

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. Responsibilities: Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose Develops software solutions to address manual and repeatable work or inefficient processes Conducts on-site evaluations of third-party products being considered for firm adoption Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains Required Qualifications Strong working Knowledge of IBM MQ concepts and other associated IBM components/facilities: MQ Objects and MQ subsystems Backup and recovery Logging and archiving TLS and certificates RACF SDSF MVS JCL TSO/ISPF Strong leadership and communication skills both written and verbal are required Desired Qualifications 5+ Years relevant experience Significant experience with MQ Clusters and MQ shared queues. Experience with automation and monitoring concepts and tools. Skills: Analytical Thinking Application Development Automation Production Support Risk Management Adaptability Business Acumen DevOps Practices Solution Delivery Process Solution Design Architecture Collaboration Innovative Thinking Stakeholder Management Technical Strategy Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101) Pay and benefits information Pay range$104,200.00 - $155,300.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups. Responsibilities: Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers Position Summary The APS&E Production Services team is responsible for providing end-to-end client facing business aligned infrastructure engagements, design, plan, build, delivery operations and data management support . We're looking for an experienced IT Security professional with 5+ years of hands-on expertise in SIEM/SOAR to join our team. In this role, an ideal candidate will manage and optimize Splunk for advanced threat detection, automation, and incident response. Will collaborate IT teams to build detection rules, automation playbooks, and dashboards that strengthen our security posture in a fast-paced FinTech environment. Manage, configure, and optimize SIEM/SOAR platforms (primarily Splunk). Develop detection rules, dashboards, and automation playbooks. Monitor and analyze security events to identify threats and reduce response times. This position is expected to deliver above and beyond services to our internal customers to facilitate business continuity with a meet or exceed SLAs. This includes monitoring, incident response, problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination for a permanent fix - in accordance with agreed best practices. The Ideal candidate will have over 10 years of hands on experience within the realm of IAM (identity and Access Management) space. Well conversant with the tools and applications employed within the highly regulated FinTech industry. SME with expert level hands-on knowledge of Access management and Entitlement technologies. Must have expert level experience in Windows OS, RedHat Linux, SQL queries, SQL/Oracle & other flavors of databases. Well versed with RedHat Linux OpenShift containers, Atlassian JIRA & Horizon platforms, GitHub, Ansible, Jenkins, ITSM Remedy, Splunk, Dynatrace, PowerShell/Unix Scripting, cloud experience including other CI/CD DevOps tools. Required Qualifications MUST BE ABLE TO WORK SATURDAY OR SUNDAY WHEN ON CALL OR FOR NEW RELEASES Well conversant with 5 C's of cyber security - Change, Compliance, Cost, Continuity and Coverage Passionate about cybersecurity and automation, a SIEM/SOAR expert to help us strengthen our cyber resilience, turning Splunk skills into impact Use Splunk skills to fight threats and keep financial services secure 5+ years of experience in SIEM/SOAR administration and security operations. Strong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks). Solid understanding of cybersecurity frameworks, threat detection, and incident response. 5+ years of production support experience with expert level knowledge of MFA technologies, Splunk. Window OS, SQL/Oracle DB & Unix/Linux. Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space. Must have senior level production support experience and troubleshooting skills in SIEM/SOAR space, Splunk and IAM technologies. Must be able to comply with bank regulatory and compliance policies Must have expert level of Linux experience and must be well versed in Splunk queries. Well versed with ITIL framework Excellent Communication Skills lateral and vertical - be able to clearly explain issues, their impact and how to address them Must be a great team player - be able to collaborate with other team members within or outside the group Must be available for on-call coverage and willing to work off hours as and when needed. Must be willing to work on-site 3 days a week as per current bank policies Demonstrate a strong work ethics and takes pride in accomplishment. Must be able to handle and work under pressure and stress Attention to detail - able to evaluate smallest details Problem-solving - be able to address complex challenges in creative ways Desired Qualifications CISSP or other equivalent Information Security domain certificates will be added value A cybersecurity pro to safeguard systems in the fast-moving FinTech world Go getter exhibiting strong motivation and drive for results and success. Persists in the face of significant difficulties, does not give up easily. Tower, BladeLogic Strong understanding of network technologies Skills: Adaptability Analytical Thinking Influence Production Support Risk Management Automation Collaboration Innovative Thinking Result Orientation Solution Design Business Acumen DevOps Practices Project Management Solution Delivery Process Stakeholder Management Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay and benefits information Pay range$73,600.00 - $143,400.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Plano, Texas;Jersey City, New Jersey; Charlotte, North Carolina; Richmond, Virginia **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (************************************************************************************************* **:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. **Responsibilities:** + Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards + Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies + Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose + Develops software solutions to address manual and repeatable work or inefficient processes + Conducts on-site evaluations of third-party products being considered for firm adoption + Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers + Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains **Required Qualifications** + Strong working Knowledge of IBM MQ concepts and other associated IBM components/facilities: + MQ Objects and MQ subsystems + Backup and recovery + Logging and archiving + TLS and certificates + RACF + SDSF + MVS JCL + TSO/ISPF + Strong leadership and communication skills both written and verbal are required **Desired Qualifications** + 5+ Years relevant experience + Significant experience with MQ Clusters and MQ shared queues. + Experience with automation and monitoring concepts and tools. **Skills:** + Analytical Thinking + Application Development + Automation + Production Support + Risk Management + Adaptability + Business Acumen + DevOps Practices + Solution Delivery Process + Solution Design + Architecture + Collaboration + Innovative Thinking + Stakeholder Management + Technical Strategy Development **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement. Responsibilities: * Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards * Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies * Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose * Develops software solutions to address manual and repeatable work or inefficient processes * Conducts on-site evaluations of third-party products being considered for firm adoption * Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers * Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains Required Qualifications * Strong working Knowledge of IBM MQ concepts and other associated IBM components/facilities: * MQ Objects and MQ subsystems * Backup and recovery * Logging and archiving * TLS and certificates * RACF * SDSF * MVS JCL * TSO/ISPF * Strong leadership and communication skills both written and verbal are required Desired Qualifications * 5+ Years relevant experience * Significant experience with MQ Clusters and MQ shared queues. * Experience with automation and monitoring concepts and tools. Skills: * Analytical Thinking * Application Development * Automation * Production Support * Risk Management * Adaptability * Business Acumen * DevOps Practices * Solution Delivery Process * Solution Design * Architecture * Collaboration * Innovative Thinking * Stakeholder Management * Technical Strategy Development Shift: 1st shift (United States of America) Hours Per Week: 40