USAA reviews

Because, and I quote, "it's a scary word." We're supposed to use "unauthorized charges" and only use fraud in "fraudulent charges" when talking about when they'll be reimbursed. They don't like us to use the word "counterfeit" either, or even say that a copy's been made of a card, which is kind of impossible to not say that when they have their card with them and ask how a card was used in another city/country. Then again, I work at night and our supervisor knows we deal with the overseas/drunk/irate/scared/paranoid people, so when it comes to exact verbiage, we usually get off the hook unless we're being unprofessional. Daytime is a stickler though. Money can be anywhere from a few cents, where a fraudster is testing a credit card/bank account/debit card for money, and the most I've seen is over ten thousand dollars, but that case was different- it was someone who had this person's info calling in and making these transfers between accounts. Otherwise, money taken from a card like what I deal with usually caps around 5-6 thousand at the very most that I see, and that's a rarity. Hmm... I don't really want to bank with USAA, I like my own bank just fine. If you are in the military, their insurance and investment services are pretty good, but not something I'd use. IF I had better credit I'd maybe get a card with them, simply because of the kind of service I provide. As long as you are curteous on the phone and set up a good rapport with the rep you call in to (and don't make ridiculous demands like "increase my credit card limit from 1000 to 35000" which is kind of impossible most of the time) you shouldn't have an issue. The most I'd say you'd need to be careful with is that if you don't live in or near San Antonio you'll never see a person... uh... in person since they are an internet bank.

I know this is late - but I can tell you plainly that every single phonecall, the person you speak to is expected to care about you, to understand what you need in your life (not just with your transaction) and provide solutions if you need help. There isn't a way for USAA member's to know about all the things that USAA can do to take care of them, and as the USAA mission says, USAA wants you to have financial security.

I personally really enjoy the work-life balance and how much downtime you are given right away.

One of the aspects I found disappointing is the culture, I had long heard the legend of USAA and its culture of diversity and service. There is a lot left to be desired as far as communication, the message, and above all else training.

For me personally, having health insurance, health care, vision, dental, that is going to be the number one benefit to have for me. Time off is always great, however Ideally I love what I do and I'm covered.

Products, medical/insurance/checking" always looking for opportunities to excell

Great Brand

Remotely working

Adaptability is a great skill, that help any transition we may want to understand, and active listening, and we thrive on these at USAA

Having more locations to work from, on site

Researching the company history, culture and tenure.

Competitive edge

Great diversity

Helping members, and working as a team.on a daily

I like working remotely.

I’ve been here 16 years and now they’ve cut pay/bonuses. They’ll overwork you, undertrain you and give poor knowledge resources. They monitor bathroom breaks and may require pto to be used if over 7 minutes. Hard to schedule time off

Used to be the culture and benefits but now there’s a reason attrition is nearly 30%!

It taught me time management, bonus and merit raises were amazing

Tied to a phone

The bonus

Genuine, truly cared for up

All of the people, one set of rules for everyone

Write down my answer answers to the best of my ability

Fair

Diversity

I get to learn something new every day, and I did too work hard and get a kudos instead of a here more work

Amazing benefits package and good leadership.

When comparing with other similar jobs in the area, USAA seems on the bottom range for pay per position.

Campus has many amenities

Career and growth opportunity/healthy eating enouncement with reduces insurance rates. Great vacation time provided.

Too many roles being eliminated. Different units have there own way of doing things instead of one culture.

Pension and 401K, my job results mattered and impacted internal users but ultimately benefits the membership.

Manager support advancement, paid college tuition, insurance benefit package, 401k, retirement

Benefits & Bonuses

Hard to get promoted and post out of department

Healthcare Insurance, prescription benefits, physical therapy, nutritionist options, retirement matching

Benefits

Micro-managing, hard to promote, always taking phone calls - not much opportunity to develop

Education Assistance

Friendly environment with peers.

Management is losing it.

They have AMAZING perks benefits , personal level

Productive work environment.

Lack of upward/downward communication.

Upward promotions.

I like working remotely.

I’ve been here 16 years and now they’ve cut pay/bonuses. They’ll overwork you, undertrain you and give poor knowledge resources. They monitor bathroom breaks and may require pto to be used if over 7 minutes. Hard to schedule time off

Used to be the culture and benefits but now there’s a reason attrition is nearly 30%!

The benefits

Micromanaged to a crushing degree, understaffed, no progression opportunities off of the phones and terrible systems and information bases.

PTO, maternity leave

I like the culture and they do offer a great work life balance.

I don’t like that we aren’t able to earn any commission for what we sale but are pushed so hard to sell products.

The best benefit is the bonus you get every year of around $4000.

Diverse and secure

Recent change making an Impossible work load

Pension and medical benefits

Liked the longevity and stability along the mission statement.

Not that I didn’t like working there, I didn’t like limiting individuals growth for career path.

Healthcare

Helping military members and their families

No work life balance

Education assistance

I am a work from home specialist so it allows to have work life balance.

I am not a fan of the pay.

Benefits since day one.

Compensation and benefits

Looking for a new challenge. I have been handling claims for the past 7 years and seeking a new path.

Working at home.

401k, After the contractor stage, you are treated like gold

Managers spend half their day in meetings to come up with new “strategies”. Management is out of touch with the difficulty of 8 - 10 hour phone work days and member concerns.

Above average pay (most there work a second job). Great benefits

Mission driven and member focused. Doing good is more than lip service.

Non-Gap culture. Need better accountability to goals and planning.

401K matching is 8% and extra retirement deposit.

Great culture. Employees are treated well and given opportunities to get raises and have outstanding career opportunities.

I'm in a Contract position and need the stability of a full-time job.

Working with my team on the development of Disciplined execution.

The benefits and they really listen to their employees and value them

Talking on the phone all day and taking back to back phone calls

Retirement benefit