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USAA salaries
USAA salary estimate
$59,089yearly
Understanding USAA Salary Structure
USAA offers a diverse range of salaries that reflect its commitment to employee satisfaction and industry competitiveness. The average salary at USAA stands at $59,089, but this average masks a wide disparity based on job roles. For example, executive directors and senior software engineers receive some of the highest compensation, averaging $176,490 and $106,263, respectively. In contrast, entry-level positions like customer service representatives earn approximately $35,315.
Location significantly influences salaries at USAA, particularly in states like New York, where the cost of living is higher. The engineering department boasts the highest average salary at $94,361, closely followed by business development at $89,194. Understanding these salary dynamics is essential for prospective employees evaluating their compensation package against industry standards.
Comparative Salaries
When compared to competitors like American Express and AIG, USAA’s pay structure remains competitive, with American Express averaging $86,421 and AIG at $84,115. This context can help potential employees gauge their earning potential within the organization and decide if USAA aligns with their career goals.
Highest paying jobs at USAA
The highest paying jobs at USAA are executive director, senior software engineer, product management director, and lead technician. Executive director jobs at USAA earn an average yearly salary of $176,490, USAA senior software engineer jobs average $106,263, and USAA product management director jobs average $104,933.
The lowest paying USAA roles include customer service representative and member service representative. USAA customer service representative average salary is $35,315 per year. So while the average USAA salary is $59,089 there is a big variation in pay depending on the role.
Highest paying jobs at USAA
| Rank | Job title | Average USAA salary | Hourly rate |
|---|---|---|---|
| 1 | Executive Director | $176,490 | $84.85 |
| 2 | Senior Software Engineer | $106,263 | $51.09 |
| 3 | Product Management Director | $104,933 | $50.45 |
| 4 | Lead Technician | $104,318 | $50.15 |
| 5 | Actuarial Associate | $103,833 | $49.92 |
| 6 | Information Architect | $102,088 | $49.08 |
| 7 | Audit Manager | $97,645 | $46.94 |
| 8 | Data Engineer | $95,012 | $45.68 |
| 9 | Risk Manager | $94,696 | $45.53 |
| 10 | Product Owner | $91,983 | $44.22 |
| 11 | Quality Assurance Lead | $91,431 | $43.96 |
| 12 | Java Developer | $90,344 | $43.43 |
| 13 | Software Developer | $90,137 | $43.34 |
| 14 | Senior Risk Analyst | $81,622 | $39.24 |
| 15 | Wealth Management Advisor | $78,153 | $37.57 |
| 16 | Business Advisor | $77,963 | $37.48 |
| 17 | Business Analyst | $76,415 | $36.74 |
| 18 | Finance Associate | $66,686 | $32.06 |
| 19 | Associate, Member Services | $62,635 | $30.11 |
| 20 | Staff Auditor | $61,323 | $29.48 |
Rate USAA's fairness in compensating employees.
Average USAA salary by state
USAA pays the highest salaries in New York due to higher costs of living and competition in the state.
How much does USAA pay by location?
Highest paying USAA locations
| Rank | Location | Average USAA salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $66,937 | $32.18 |
| 2 | Washington, DC | $65,487 | $31.48 |
| 3 | Seattle, WA | $65,257 | $31.37 |
| 4 | San Francisco, CA | $64,600 | $31.06 |
| 5 | Philadelphia, PA | $60,430 | $29.05 |
| 6 | Chesapeake, VA | $60,091 | $28.89 |
| 7 | Charlotte, NC | $59,414 | $28.56 |
| 8 | San Antonio, TX | $59,110 | $28.42 |
| 9 | Colorado Springs, CO | $58,887 | $28.31 |
| 10 | Atlanta, GA | $57,648 | $27.72 |
| 11 | Tampa, FL | $56,622 | $27.22 |
| 12 | Rock Hill, SC | $56,498 | $27.16 |
| 13 | Phoenix, AZ | $55,688 | $26.77 |
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USAA salaries by department
Salaries at USAA vary depending on the department you work in. USAA salaries in the engineering department are the highest with an average salary of $94,361. Employees in the business development department at USAA receive relatively high salaries as well, with an average salary of $89,194 per year. Departments that don't pay as well at USAA include the customer service and the sales organizational functions, with employees earning average salaries of $40,596 and $45,676, respectively.
Average USAA salary by department
| Rank | Department | Average USAA salary | Hourly rate |
|---|---|---|---|
| 1 | Engineering | $94,361 | $45.37 |
| 2 | Business Development | $89,194 | $42.88 |
| 3 | Marketing | $88,597 | $42.59 |
| 4 | Plant/Manufacturing | $87,139 | $41.89 |
| 5 | IT | $84,759 | $40.75 |
| 6 | Accounting | $65,050 | $31.27 |
| 7 | Finance | $53,907 | $25.92 |
| 8 | Administrative | $46,539 | $22.37 |
| 9 | Sales | $45,676 | $21.96 |
| 10 | Customer Service | $40,597 | $19.52 |
How much does USAA pay by department?
Best paying USAA finance salaries
| Rank | Position | Average USAA salary | Hourly rate |
|---|---|---|---|
| 1 | Actuary | $105,747 | $50.84 |
| 2 | Actuarial Associate | $103,833 | $49.92 |
| 3 | Risk Manager | $94,696 | $45.53 |
| 4 | Investment Advisor | $94,311 | $45.34 |
| 5 | Senior Managment Analyst | $83,559 | $40.17 |
| 6 | Senior Risk Analyst | $81,622 | $39.24 |
| 7 | Business Analyst, Support | $81,227 | $39.05 |
| 8 | Consultant | $79,088 | $38.02 |
| 9 | Wealth Management Advisor | $78,153 | $37.57 |
| 10 | Money Manager | $76,229 | $36.65 |
| 11 | Finance Associate | $66,686 | $32.06 |
| 12 | Loss Control Representative | $55,320 | $26.60 |
| 13 | Property Adjuster | $52,101 | $25.05 |
| 14 | Underwriting Technician | $51,047 | $24.54 |
| 15 | Underwriter | $49,789 | $23.94 |
| 16 | Claims Adjuster | $48,590 | $23.36 |
| 17 | Mortgage Processor | $45,223 | $21.74 |
| 18 | Mortgage Loan Processor | $44,946 | $21.61 |
| 19 | Claims Representative | $44,136 | $21.22 |
| 20 | Loan Officer | $43,926 | $21.12 |
Best paying USAA engineering salaries
| Rank | Position | Average USAA salary | Hourly rate |
|---|---|---|---|
| 1 | Engineering Director | $133,374 | $64.12 |
| 2 | Design Director | $118,681 | $57.06 |
| 3 | Integration Architect | $108,075 | $51.96 |
| 4 | Senior Software Engineer | $106,263 | $51.09 |
| 5 | Oracle Database Administrator | $105,836 | $50.88 |
| 6 | Senior Information Architect | $101,717 | $48.90 |
| 7 | Lead Level Designer | $95,720 | $46.02 |
| 8 | Data Engineer | $95,012 | $45.68 |
| 9 | Scrum Master | $92,706 | $44.57 |
| 10 | Project Leader | $92,158 | $44.31 |
| 11 | ETL Lead | $91,423 | $43.95 |
| 12 | Java Developer | $90,344 | $43.43 |
| 13 | Software Developer | $90,137 | $43.34 |
| 14 | Information Technology Programmer | $90,005 | $43.27 |
| 15 | Weblogic Administrator | $89,731 | $43.14 |
| 16 | SAS Programmer | $88,623 | $42.61 |
| 17 | Quality Assurance Consultant | $78,817 | $37.89 |
| 18 | Test Analyst | $75,851 | $36.47 |
| 19 | Data Analyst | $71,078 | $34.17 |
Best paying USAA customer service salaries
| Rank | Position | Average USAA salary | Hourly rate |
|---|---|---|---|
| 1 | Associate, Member Services | $62,635 | $30.11 |
| 2 | Solution Specialist | $44,661 | $21.47 |
| 3 | Member Service Representative | $36,618 | $17.60 |
| 4 | Customer Service Representative | $35,315 | $16.98 |
USAA competitors’ average salaries
Average salaries at USAA competitors, like American Express, AIG, and Citi, vary. American Express employees earn the highest salaries, with an average yearly salary of $86,421. The average salary at AIG is $84,115 per year, and the average salary at Citi is $75,483 per year.
Highest paying USAA competitors
| Rank | Company name | Zippia score | Average salary |
|---|---|---|---|
| 1 | American Express | 4.8 | $86,421 |
| 2 | AIG | 4.5 | $84,115 |
| 3 | Citi | 4.6 | $75,483 |
| 4 | JPMorgan Chase & Co. | 4.8 | $73,946 |
| 5 | MassMutual | 4.3 | $68,354 |
| 6 | Genworth | 4.4 | $61,793 |
| 7 | Ally Financial | 4.9 | $60,428 |
| 8 | Prudential Financial | 4.8 | $59,696 |
| 9 | The Hartford | 4.5 | $56,817 |
| 10 | Principal Financial Group | 4.6 | $56,798 |
| 11 | Ameriprise Financial | 4.5 | $56,770 |
| 12 | Lincoln Financial Group | 4.6 | $55,311 |
| 13 | Bank of America | 4.7 | $53,211 |
| 14 | MetLife | 4.4 | $52,477 |
| 15 | Nationwide | 4.5 | $51,158 |
| 16 | Progressive | 4.4 | $50,229 |
| 17 | GEICO | 4.1 | $44,417 |
| 18 | Allstate | 4.6 | $42,604 |
| 19 | State Farm | 4.4 | $40,016 |
Recently added USAA salaries
| Job | Location | Date added | Salary |
|---|---|---|---|
| HR Manager-Chesapeake, VA Location | Chesapeake, VA | 06/30/2025 | $93,770 |
| Senior, Corporate Affairs Business Partner, Banking & Oversight | Charlotte, NC | 06/30/2025 | $114,080 |
| Injury Adjuster-FPI | Campus, IL | 06/30/2025 | $54,940 |
| Property Adjuster Specialist (Desk) | Colorado Springs, CO | 06/30/2025 | $69,920 |
| Protective Security Officer-Intermediate Level | Charlotte, NC | 06/30/2025 | $43,680 |
What employees say about salary at USAA
Products, medical/insurance/checking" always looking for opportunities to excell
Great Brand
Remotely working
Adaptability is a great skill, that help any transition we may want to understand, and active listening, and we thrive on these at USAA
Having more locations to work from, on site
Researching the company history, culture and tenure.
Competitive edge
Great diversity
Helping members, and working as a team.on a daily
It taught me time management, bonus and merit raises were amazing
Tied to a phone
The bonus
Genuine, truly cared for up
All of the people, one set of rules for everyone
Write down my answer answers to the best of my ability
Fair
Diversity
I get to learn something new every day, and I did too work hard and get a kudos instead of a here more work
Amazing benefits package and good leadership.
When comparing with other similar jobs in the area, USAA seems on the bottom range for pay per position.
Campus has many amenities
Career and growth opportunity/healthy eating enouncement with reduces insurance rates. Great vacation time provided.
Too many roles being eliminated. Different units have there own way of doing things instead of one culture.
Pension and 401K, my job results mattered and impacted internal users but ultimately benefits the membership.
I personally really enjoy the work-life balance and how much downtime you are given right away.
One of the aspects I found disappointing is the culture, I had long heard the legend of USAA and its culture of diversity and service. There is a lot left to be desired as far as communication, the message, and above all else training.
For me personally, having health insurance, health care, vision, dental, that is going to be the number one benefit to have for me. Time off is always great, however Ideally I love what I do and I'm covered.
Manager support advancement, paid college tuition, insurance benefit package, 401k, retirement
Benefits & Bonuses
Hard to get promoted and post out of department
Healthcare Insurance, prescription benefits, physical therapy, nutritionist options, retirement matching
Benefits
Micro-managing, hard to promote, always taking phone calls - not much opportunity to develop
Education Assistance
Friendly environment with peers.
Management is losing it.
They have AMAZING perks benefits , personal level
I like working remotely.
I’ve been here 16 years and now they’ve cut pay/bonuses. They’ll overwork you, undertrain you and give poor knowledge resources. They monitor bathroom breaks and may require pto to be used if over 7 minutes. Hard to schedule time off
Used to be the culture and benefits but now there’s a reason attrition is nearly 30%!
The benefits
Micromanaged to a crushing degree, understaffed, no progression opportunities off of the phones and terrible systems and information bases.
PTO, maternity leave
I like the culture and they do offer a great work life balance.
I don’t like that we aren’t able to earn any commission for what we sale but are pushed so hard to sell products.
The best benefit is the bonus you get every year of around $4000.
Diverse and secure
Recent change making an Impossible work load
Pension and medical benefits
Liked the longevity and stability along the mission statement.
Not that I didn’t like working there, I didn’t like limiting individuals growth for career path.
Healthcare
Helping military members and their families
No work life balance
Education assistance
I am a work from home specialist so it allows to have work life balance.
I am not a fan of the pay.
Benefits since day one.
Compensation and benefits
Looking for a new challenge. I have been handling claims for the past 7 years and seeking a new path.
Working at home.
401k, After the contractor stage, you are treated like gold
Managers spend half their day in meetings to come up with new “strategies”. Management is out of touch with the difficulty of 8 - 10 hour phone work days and member concerns.
Above average pay (most there work a second job). Great benefits
Mission driven and member focused. Doing good is more than lip service.
Non-Gap culture. Need better accountability to goals and planning.
401K matching is 8% and extra retirement deposit.
Great culture. Employees are treated well and given opportunities to get raises and have outstanding career opportunities.
I'm in a Contract position and need the stability of a full-time job.
Working with my team on the development of Disciplined execution.
The benefits and they really listen to their employees and value them
Talking on the phone all day and taking back to back phone calls
Retirement benefit
Frequently asked questions about USAA salaries
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Zippia gives an in-depth look into the details of USAA, including salaries, political affiliations, employee data, and more, in order to inform job seekers about USAA. The employee data is based on information from people who have self-reported their past or current employments at USAA. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by USAA. The data presented on this page does not represent the view of USAA and its employees or that of Zippia.
USAA may also be known as or be related to USAA, United Services Automobile Association and Usaa.