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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Boston, MA | $42,477 | $20.42 |
| 2 | Washington, DC | $40,882 | $19.65 |
| 3 | New York, NY | $40,641 | $19.54 |
| 4 | Seattle, WA | $38,863 | $18.68 |
| 5 | San Francisco, CA | $38,243 | $18.39 |
| 6 | Campus, IL | $37,282 | $17.92 |
| 7 | Philadelphia, PA | $36,939 | $17.76 |
| 8 | San Antonio, TX | $36,426 | $17.51 |
| 9 | Colorado Springs, CO | $36,127 | $17.37 |
| 10 | Phoenix, AZ | $35,963 | $17.29 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $102,679 | $49 | - |
| 2 | Service Consultant | $66,460 | $32 | - |
| 3 | System Service Representative | $57,065 | $27 | - |
| 4 | Loan Services Representative | $53,722 | $26 | - |
| 5 | Telesales Representative | $52,572 | $25 | - |
| 6 | Customer Relationship Specialist | $50,822 | $24 | - |
| 7 | Account Management Representative | $49,854 | $24 | - |
| 8 | Client Specialist | $49,806 | $24 | - |
| 9 | Installation Service Representative | $49,599 | $24 | - |
| 10 | Retention Representative | $49,537 | $24 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | JPMorgan Chase & Co. | $65,612 | $32 | 209 |
| 2 | American Express | $52,974 | $25 | 5 |
| 3 | Citi | $49,736 | $24 | 12 |
| 4 | Bank of America | $44,397 | $21 | 261 |
| 5 | AIG | $41,276 | $20 | 2 |
| 6 | GEICO | $36,878 | $18 | 66 |
| 7 | Allstate | $35,604 | $17 | 48 |
| 8 | Principal Financial Group | $35,570 | $17 | 11 |
| 9 | State Farm | $35,405 | $17 | 25 |
| 10 | Prudential Financial | $35,064 | $17 | - |
| 11 | Genworth | $35,017 | $17 | - |
| 12 | MetLife | $34,725 | $17 | 35 |
| 13 | Progressive | $34,623 | $17 | - |
| 14 | Ameriprise Financial | $34,459 | $17 | 25 |
| 15 | The Hartford | $34,416 | $17 | 6 |
| 16 | Nationwide | $34,259 | $16 | 6 |
| 17 | MassMutual | $34,162 | $16 | 8 |
| 18 | Ally Financial | $33,373 | $16 | 1 |
| 19 | Lincoln Financial Group | $28,167 | $14 | 4 |