Dispatcher jobs at Usalco - 11 jobs

$19 to $25 / per hour + Bonuses Are We the Right Fit for You? Sierra Pacific has been a leader in the home services industry since 1984, providing top-tier services across the Greater Sacramento Region. From HVAC, Solar Pool & Electric systems, and Generators, to Water Treatment and Windows, we take pride in delivering a "Wow" experience for our clients at every touchpoint. If you share our commitment to integrity, excellence, and customer satisfaction, we'd love to hear from you! Job Description We are seeking a Service Dispatcher to help keep our operations running smoothly. In this role, you will be responsible for scheduling, routing, and tracking our Service Technicians as they perform work in the field. You'll work closely with the customer service team to keep everyone informed about service times, appointments, delays, and special instructions. A successful dispatcher is organized, detail-oriented, and able to make quick decisions in a fast-paced environment. This position is on-site. Responsibilities Efficiently route and schedule Service Technicians with high attention to detail. Monitor technician activity, ensuring tasks are completed on time and according to plan. Provide clients with updates on parts, scheduling, and appointment status. Follow up with clients to confirm appointments and resolve any concerns. Ask relevant qualifying questions to ensure field technicians are fully prepared for each job. Assist the Customer Service team with incoming calls as needed. Schedule and route Prepaid Maintenance appointments. Qualifications 1+ years of dispatch experience preferred. Service Titan experience is a plus! Strong team player with excellent communication skills. Ability to think quickly and make decisions in a fast-paced environment. Strong attendance and reliability. Commitment to exceeding customer expectations. Ability to lift up to 50 lbs as part of daily duties. Benefits Medical, Dental & Vision Insurance Paid Vacation & Holidays 401(k) with Employer Match Year-Round Work Paid Training If you're looking for a dynamic, rewarding position where you can make an impact, apply today to join our team at Sierra Pacific!

Yellowstone Local is proud to represent A1 Heating and Cooling Inc., an industry leader in HVAC service and support. You're the kind of person who thrives on staying organized, solving problems, and keeping operations running smoothly. If that sounds like you, keep reading. What's in it for You? Pay: $18.00 to $24.00 per hour Full-time schedule based in Rifle, CO (servicing a 50-mile radius) Health, dental, and vision insurance 401(k) with matching IRA match up to 3% Gym membership covered/reimbursed Paid time off Why You'll Love It Here Stable, long-term opportunity with a company that values teamwork and communication Supportive leadership and a down-to-earth team that respects your input Hands-on role where your work directly impacts daily operations and customer satisfaction Your New Role As a Dispatcher with A1 Heating and Cooling Inc., you'll be the voice and engine behind day-to-day service operations. You'll handle customer calls and walk-ins, schedule appointments, and coordinate with field technicians. Your day-to-day includes: Answering incoming calls and assisting walk-in customers Verifying customer details and entering them into service software Scheduling or canceling service calls and confirming appointments Maintaining the daily dispatch schedule and filling any open time slots Coordinating emergency and priority service calls Assisting technicians with customer information, schedule updates, and job history Managing maintenance agreements and scheduling related services Applying for permits and coordinating inspections Handling basic office duties including invoicing, payments, and customer updates Location: This position is based out of Rifle, CO and serves customers within a 50-mile radius. Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. At least 1 year of experience in customer service (preferred) Familiarity with Word and Excel Strong communication and organizational skills High school diploma or equivalent (preferred) Valid driver's license Ability to work in person at the Rifle, CO office A1 Heating and Cooling Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange

Centralize Dispatcher Rental Operations - Corona, CA Hours: Part Time, Thursday- Friday 5:30PM-6:00AM Salary: $19.00-$22.50 DOE Med One Group, a leader for over 25 years in the medical equipment finance industry, is seeking a self-motivated Centralized Dispatcher for our distribution warehouse in Corona, CA. This is a part-time hourly position Thursday- Friday 5:30PM-6:00AM. This person will ensure the effective functioning of a distribution facility by following procedures and processes established by the Operations Manager. Must provide excellent customer service to internal and external customers and able to work with all of Med One offices throughout the country. Essential Functions Strong social skills and ability to work as a team. Working in the front office answering/handling all incoming calls from multiple office locations and assisting customers as needed. Create pickup and delivery transaction in MOA with an emphasis on accuracy of information being entered. Ability to communicate over the phone, and via email to specific offices informing them of a delivery or pick-up that came in to ensure on time delivery. Assist sales reps with their various needs and requests. Assist in identifying product needs within other offices when out of stocks occur Have an ability to create relationships with our Customer and Reps. Must be able to navigate various computer programs. Job Requirements Must be highly motivated and able to work independently. Proficient reading, writing, grammar, and mathematics skills Able to follow oral and written directions. Proficient computer skills with emphasis on accuracy Proven ability to deliver excellent customer service. Strong interpersonal and organizational skills with attention to detail Intermediate computer skills and ability to navigate various software systems. Able to multi-task and handle multiple calls at the same time by placing calls on hold if necessary. Send out daily activity reports to management at end of every shift. Work on side projects assisting the operation when needed and providing different types of reporting on a daily, weekly and monthly basis. Additional Information: Med One has a great working environment with a great team of coworkers who take pride in their work. We offer a competitive rate of pay, competitive benefits package; including: medical, Health Savings Account funded (in part) by Med One, dental, vision, life insurance, and short & long-term disability. We offer a 401k plan through Vanguard that you can start contributing to on the first of the month after 30 days of employment. After one year of service, the company will match your 401k contribution up to 5% of what you contribute. We offer paid time off, holiday pay and a quarterly bonus based on performance.

Job Description 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Scheduling Dispatcher will be responsible for the operational and administrative support functions. The Scheduling Dispatcher takes calls from clients and determines the necessary service logistics, communicates, and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists internal and external stakeholders in the successful delivery and execution of security-related services Responsibilities Represent Pinkerton's core values of integrity, vigilance, and excellence. Coordinate services, operational and administrative supporting needs. Ensure deadlines are met for scheduling, dispatching, and audits. Track and report outcomes of schedules and other metrics assigned. Process and prioritize emergency and non-emergency requests for assistance and respond accordingly. Operate a variety of communications equipment including radio consoles, telephones, and computer systems. Comprehend and execute new operational technologies placed within the workspace. Enter, update, and retrieve information from multiple computer systems. Process and maintain a wide variety of files, logs, reports, and forms (soft and hard copy). Draft incident reports based upon events. Maintain in-depth knowledge of and adhere to the emergency procedures, dispatching procedures, and executive response procedures. Perform metrics tracking, data entry, and electronic reporting. Support all department and Company goals and objectives. Maintain the highest level of professional appearance and demeanor. All other duties, as assigned. Qualifications High School Diploma or GED with relevant experience in customer service and/or security related experience. Sound judgment and decision-making ability. Able to manage multiple tasks/projects with competing deadlines and priorities. Able to carry out responsibilities with little or no supervision. Effective written and verbal skills at all levels within the organization and external client representatives. Able to work in a fast-paced environment under multiple deadlines and competing priorities. Attentive to detail. Able to adapt as the external environment and the organization evolves. Client service focused. Serve as an effective team member. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Exposure to sensitive and confidential information. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Service Dispatcher $19 to $25 / per hour + Bonuses Are We the Right Fit for You? Sierra Pacific has been a leader in the home services industry since 1984, providing top-tier services across the Greater Sacramento Region. From HVAC, Solar Pool & Electric systems, and Generators, to Water Treatment and Windows, we take pride in delivering a "Wow" experience for our clients at every touchpoint. If you share our commitment to integrity, excellence, and customer satisfaction, we'd love to hear from you! Job Description We are seeking a Service Dispatcher to help keep our operations running smoothly. In this role, you will be responsible for scheduling, routing, and tracking our Service Technicians as they perform work in the field. You'll work closely with the customer service team to keep everyone informed about service times, appointments, delays, and special instructions. A successful dispatcher is organized, detail-oriented, and able to make quick decisions in a fast-paced environment. This position is on-site. Responsibilities Efficiently route and schedule Service Technicians with high attention to detail. Monitor technician activity, ensuring tasks are completed on time and according to plan. Provide clients with updates on parts, scheduling, and appointment status. Follow up with clients to confirm appointments and resolve any concerns. Ask relevant qualifying questions to ensure field technicians are fully prepared for each job. Assist the Customer Service team with incoming calls as needed. Schedule and route Prepaid Maintenance appointments. Qualifications 1+ years of dispatch experience preferred. Service Titan experience is a plus! Strong team player with excellent communication skills. Ability to think quickly and make decisions in a fast-paced environment. Strong attendance and reliability. Commitment to exceeding customer expectations. Ability to lift up to 50 lbs as part of daily duties. Benefits Medical, Dental & Vision Insurance Paid Vacation & Holidays 401(k) with Employer Match Year-Round Work Paid Training If you're looking for a dynamic, rewarding position where you can make an impact, apply today to join our team at Sierra Pacific!

The role reports to the Director, Transfer Center Operation and involves a variety of responsibilities, including dispatching an ambulance, wheelchair, and medical helicopter, performing office administrative duties, data collection, and answering phones. The ideal candidate will have excellent communication skills, multitask efficiently, and work collaboratively in a fast-paced healthcare environment. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion. * SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team. Dispatch Duties: * Dispatch ambulance, wheelchair, and a medical helicopter. * Answer incoming Transfer Direct or Transport request calls and route them appropriately. * Maintained accurate records of patient requests, including contact information, medical history, and transportation preferences. * Use hospital bed management software to allocate and coordinate bed assignments. * Work collaboratively with physicians, nurses, and other healthcare providers to ensure efficient and timely patient transport and bed placement. * Maintain current knowledge of transportation regulations and protocols to ensure safety and regulatory guidelines compliance. * Make level of care (LOC) recommendations for emergency room patient admissions using the Xsolis platform. * Consult with RN on clinical situations. * Serve as a problem solver for barriers impeding patient flow and attempt to mitigate these issues. * Maintain a system-wide understanding of capacity and continuous level load across the system to maintain optimal occupancy. * Collect data on bed occupancy, bed utilization, and transportation metrics to identify areas for process improvement and quality enhancement. * Perform office administration duties such as filing, copying, and printing documents as needed. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by: * Completing other job-related assignments and special projects as directed. ORGANIZATIONAL RESPONSIBILITIES Associate complies with the following organizational requirements: * Attends and participates in department meetings and is accountable for all information shared. * Completes mandatory education, annual competencies and department specific education within established timeframes. * Completes annual employee health requirements within established timeframes. * Maintains license/certification, registration in good standing throughout fiscal year. * Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department. * Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. * Adheres to regulatory agency requirements, survey process and compliance. * Complies with established organization and department policies. * Available to work overtime in addition to working additional or other shifts and schedules when required. Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: * Leverage innovation everywhere. * Cultivate human talent. * Embrace performance improvement. * Build greatness through accountability. * Use information to improve and advance. * Communicate clearly and continuously. Education and Experience: * High school diploma or equivalent required. Associate's or Bachelor's degree in business or healthcare preferred. * Certified Healthcare Access Associate (CHAA) required within two years.'' Knowledge & Skills: * Minimum of 1 year of experience in healthcare, dispatch, or customer service-related field. * Excellent communication skills, both written and verbal. * Ability to multitask and work in a fast-paced environment. * Strong organizational skills and attention to detail. * Familiarity with hospital bed management software Teletracking and dispatch system Logis is preferred. * Ability to work collaboratively with a diverse team of healthcare professionals. * Comfortable working with computer software applications such as Microsoft Office, Logis, and Teletracking. Working Conditions * This position may require working flexible hours, including weekends and holidays. * The individual will work in a fast-paced and occasionally stressful office environment due to the need to respond to urgent patient transportation requests. In addition, the individual must be able to maintain confidentiality and adhere to HIPAA regulations. Physical Demands * This position requires sitting, standing, and walking for extended periods. * The individual must be able to lift and move objects weighing up to 25 pounds. * Requires the physical ability and stamina to perform the essential functions of the position.

Job Description SNAPSHOT OF BECOMING OUR HVAC DISPATCHER: Hightower Service, Inc. is looking for a warm and results-driven person to become our HVAC Dispatcher and enhance our customer service! This full-time role works in our Arlington, TX office and elevates our day-to-day by strategically dispatching technicians and coordinating with internal teams. If you think you could be the right fit, keep reading! WHAT'S IN IT FOR YOU: Competitive pay of $18.00 - $20.00/hour Bonuses Medical insurance (health, dental, and vision after 60 days) HSA/FSA Life insurance Short- and long-term disability 2-week yearly paid vacation 5 paid holidays Paid training and growth opportunities Company phone We offer stable, year-round employment and a supportive environment where every team member is valued and appreciated! WHY WE'RE A GREAT CHOICE: Our organization is under new management, bringing fresh vision and opportunities for growth! We have been providing HVAC and Electrical services to the Arlington, Texas area since 1952. Our mission from the beginning was to provide our customers with the best professional service in the industry. We are a proud Carrier Factory Authorized Dealer and a President's Award winner. We service all makes and models of equipment, both residential and commercial, and offer a complete electrical service department. We know our company is only as good as our employees. That is why we retain all of our employees throughout the year. This gives us a more consistent workforce, which is an advantage to the customer. We are a close group and offer competitive pay, great benefits, cutting-edge training, and opportunities for career development. WHAT YOU'LL BE DOING: Our HVAC Dispatcher is the bridge between our customers and technicians, providing professional customer service and coordinating various logistics to deliver smooth, efficient, and high-quality support! Adaptability, collaboration, and attention to detail will be crucial as you: Work from 8 AM - 5 PM OR 7 AM - 4 PM and participate in an after-hours/weekend dispatching rotation Manage a high volume of incoming phone calls and speak with customers Schedule appointments for electrical, maintenance, installation, repair, and emergency/after-hours service Maintain accurate records in the WEX system Strategically dispatch technicians to jobs based on availability, location, urgency, and skill set Coordinate with managers, techs, and warehouse teams to support efficiency Maintain open communication between techs and customers and provide timely job updates Resolve scheduling conflicts and address problems as they arise HVAC DISPATCHER QUALIFICATIONS: Experience in a dispatch, call center, or relevant customer service role Strong computer skills with the ability to quickly learn dispatch and WEX software Professional verbal and written communication skills Strong organizational skills Ability to multitask, manage time effectively, and stay calm under pressure Dependable work ethic and punctual attendance High school degree or equivalent Preferred: Dispatch experience in a trade industry Emergency/after-hours dispatching experience Familiarity with scheduling software General electrical/HVAC knowledge Are you who we're looking for? If so, the initial application is short and mobile-friendly. Apply now!

**170+ Years Strong. Industry Leader. Global Impact.** At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. TheScheduling Dispatcher will be responsible for the operational and administrative support functions. TheScheduling Dispatcher takes calls from clients and determines the necessary service logistics, communicates, and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists internal and external stakeholders in the successful delivery and execution of security-related services **Responsibilities** + Represent Pinkerton's core values of integrity, vigilance, and excellence. + Coordinate services, operational and administrative supporting needs. + Ensure deadlines are met for scheduling, dispatching, and audits. + Track and report outcomes of schedules and other metrics assigned. + Process and prioritize emergency and non-emergency requests for assistance and respond accordingly. + Operate a variety of communications equipment including radio consoles, telephones, and computer systems. + Comprehend and execute new operational technologies placed within the workspace. + Enter, update, and retrieve information from multiple computer systems. + Process and maintain a wide variety of files, logs, reports, and forms (soft and hard copy). + Draft incident reports based upon events. + Maintain in-depth knowledge of and adhere to the emergency procedures, dispatching procedures, and executive response procedures. + Perform metrics tracking, data entry, and electronic reporting. + Support all department and Company goals and objectives. + Maintain the highest level of professional appearance and demeanor. + All other duties, as assigned. **Qualifications** High School Diploma or GED with relevant experience in customer service and/or security related experience. + Sound judgment and decision-making ability. + Able to manage multiple tasks/projects with competing deadlines and priorities. + Able to carry out responsibilities with little or no supervision. + Effective written and verbal skills at all levels within the organization and external client representatives. + Able to work in a fast-paced environment under multiple deadlines and competing priorities. + Attentive to detail. + Able to adapt as the external environment and the organization evolves. + Client service focused. + Serve as an effective team member. **Working Conditions:** With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; + Regular computer usage. + Exposure to sensitive and confidential information. + Occasional reaching and lifting of small objects and operating office equipment. + Frequent sitting, standing, and/or walking. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law. Submit a Referral (******************************************************************************************************************************* **Location** _US-TX-Plano_ **ID** _2025-2174_ **Category** _Professional & Administrative_ **Position Type** _Full-Time_ **Job Type** _On-Site_ Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

SNAPSHOT OF BECOMING OUR HVAC DISPATCHER: Hightower Service, Inc. is looking for a warm and results-driven person to become our HVAC Dispatcher and enhance our customer service! This full-time role works in our Arlington, TX office and elevates our day-to-day by strategically dispatching technicians and coordinating with internal teams. If you think you could be the right fit, keep reading! WHAT'S IN IT FOR YOU: Competitive pay of $18.00 - $20.00/hour Bonuses Medical insurance (health, dental, and vision after 60 days) HSA/FSA Life insurance Short- and long-term disability 2-week yearly paid vacation 5 paid holidays Paid training and growth opportunities Company phone We offer stable, year-round employment and a supportive environment where every team member is valued and appreciated! WHY WE'RE A GREAT CHOICE: Our organization is under new management, bringing fresh vision and opportunities for growth! We have been providing HVAC and Electrical services to the Arlington, Texas area since 1952. Our mission from the beginning was to provide our customers with the best professional service in the industry. We are a proud Carrier Factory Authorized Dealer and a President's Award winner. We service all makes and models of equipment, both residential and commercial, and offer a complete electrical service department. We know our company is only as good as our employees. That is why we retain all of our employees throughout the year. This gives us a more consistent workforce, which is an advantage to the customer. We are a close group and offer competitive pay, great benefits, cutting-edge training, and opportunities for career development. WHAT YOU'LL BE DOING: Our HVAC Dispatcher is the bridge between our customers and technicians, providing professional customer service and coordinating various logistics to deliver smooth, efficient, and high-quality support! Adaptability, collaboration, and attention to detail will be crucial as you: Work from 8 AM - 5 PM OR 7 AM - 4 PM and participate in an after-hours/weekend dispatching rotation Manage a high volume of incoming phone calls and speak with customers Schedule appointments for electrical, maintenance, installation, repair, and emergency/after-hours service Maintain accurate records in the WEX system Strategically dispatch technicians to jobs based on availability, location, urgency, and skill set Coordinate with managers, techs, and warehouse teams to support efficiency Maintain open communication between techs and customers and provide timely job updates Resolve scheduling conflicts and address problems as they arise HVAC DISPATCHER QUALIFICATIONS: Experience in a dispatch, call center, or relevant customer service role Strong computer skills with the ability to quickly learn dispatch and WEX software Professional verbal and written communication skills Strong organizational skills Ability to multitask, manage time effectively, and stay calm under pressure Dependable work ethic and punctual attendance High school degree or equivalent Preferred: Dispatch experience in a trade industry Emergency/after-hours dispatching experience Familiarity with scheduling software General electrical/HVAC knowledge Are you who we're looking for? If so, the initial application is short and mobile-friendly. Apply now!

170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Scheduling Dispatcher will be responsible for the operational and administrative support functions. The Scheduling Dispatcher takes calls from clients and determines the necessary service logistics, communicates, and manages associated workflows, schedules Agents, tracks and reports assignment/project outcomes, and assists internal and external stakeholders in the successful delivery and execution of security-related services Responsibilities Represent Pinkerton's core values of integrity, vigilance, and excellence. Coordinate services, operational and administrative supporting needs. Ensure deadlines are met for scheduling, dispatching, and audits. Track and report outcomes of schedules and other metrics assigned. Process and prioritize emergency and non-emergency requests for assistance and respond accordingly. Operate a variety of communications equipment including radio consoles, telephones, and computer systems. Comprehend and execute new operational technologies placed within the workspace. Enter, update, and retrieve information from multiple computer systems. Process and maintain a wide variety of files, logs, reports, and forms (soft and hard copy). Draft incident reports based upon events. Maintain in-depth knowledge of and adhere to the emergency procedures, dispatching procedures, and executive response procedures. Perform metrics tracking, data entry, and electronic reporting. Support all department and Company goals and objectives. Maintain the highest level of professional appearance and demeanor. All other duties, as assigned. Qualifications High School Diploma or GED with relevant experience in customer service and/or security related experience. Sound judgment and decision-making ability. Able to manage multiple tasks/projects with competing deadlines and priorities. Able to carry out responsibilities with little or no supervision. Effective written and verbal skills at all levels within the organization and external client representatives. Able to work in a fast-paced environment under multiple deadlines and competing priorities. Attentive to detail. Able to adapt as the external environment and the organization evolves. Client service focused. Serve as an effective team member. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Exposure to sensitive and confidential information. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.