User experience manager job description

Essential Duties and Responsibilities:
Collaborate with stakeholders from across the company to assist with the design and implementation of engagement strategies that will create and maintain a culture that inspires our Team members to do great work.Execute the annual engagement survey ensuring that the data we receive contributes to the improvement of our culture and engagement.Work closely with leaders from around the organization to interpret their engagement survey results.Partner with the Manager of Leader and Talent Development to assist leaders from around the organization with understanding their engagement survey results and developing strategies that will help their engagement opportunities.Create and lead the implementation of World's onboarding strategy to promote and sustain engagement with all new World Team Members that will reduce turnover in our newly hired and promoted Team Members.Identify, develop and implement rewards and recognition programs that promote our culture, mission and values.Partner with marketing and other teams to develop communication initiatives that drive engagement.Work with Director to lead the efforts of the company's Culture of Caring program which includes community engagement, volunteering and teambuilding - all to promote engagement of team members across the company.Using engagement survey and turnover data, assist with the development strategies of strategic communications and other initiatives that will reduce turnover and improve engagement.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Ability to effectively collaborate with internal and external partners.Strong written and verbal communication skills.Ability to partner effectively with others and manage complex projects to achieve desired results.Above average written, verbal, and presentation skills.Must be willing to travel up to 25% of the time.

Education and/or Experience:
Bachelor's degree in Communications, Human Resources Organizational Development or equivalent experience.Experience partnering with Human Resource Business Partners and others to help identify and implement talent and organizational development programs.Demonstrated experience with developing and training leadership development courses.Experience in financial services a plus.Experience leading others a plus.

Physical Demands:
Must be able to constantly remain in a stationary position.The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.Occasionally may require light lifting up to 25 pounds.

Work Environment:
Office environment.Travel up to 25% of the time is required.

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.

As the Employee Experience Manager-ServiceNow, you will help drive greater business value and partnership to our employees as we deploy HR technologies such as ServiceNow HR and Oracle HCM. Through Design Thinking, you will lead the strategic design vision across our People technology platforms but also work within the systems providing day to day design and communications updates. This role will also lead in identifying focus areas and respective communications across the entire McDonald's organization related to Employee Experience. This individual will ensure we “sweat the details” and execute on the day to days needs to deliver a simple, easy and useful experience with our services. This role reports to Director, Comp Planning & Systems for McDonald's Corporation in the Global People function.
What you will be doing:

Act as the Product Owner for Human Resources Case Management and Employee Center in ServiceNow, collaborating with relevant stakeholders and customers to understand and anticipate their needs and translate them into product requirements.

Provide leadership in designing the employee experience across ServiceNow HR Service Delivery platform.

Manage the functional change request and demand management process related to SNOW (backlog); document and refine requirements (stories) with the team and create sprint goals to deliver features and enablers; continually ensure that the team's backlog priorities are aligned with the global strategy.

Act as the HR functional lead/owner on our internal recognition platform (Achievers) for the Global People function, including impact analysis and process improvements for HR configuration and maintenance.

Drive execution of Employee Experience vision by leading design of new Global People processes, working across US and global markets.

Develop and deliver in ServiceNow (Knowledge, Guided Tours) training for the HR Application as necessary for all Subject Matter Experts.

Applying Design Thinking & Continuous Improvement across HR Technology platforms and processes.

Develop and deliver in ServiceNow (Knowledge, Guided Tours) training for the HR Application as necessary for all Subject Matter Experts.

Oversee content management development, updates and publishing.

Proactively seek chances to define links with key internal business partners such as: HR Business Partners, Global Total Rewards, Talent, & Legal.

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What We'll Bring:
• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.

• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.

• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:
Ability to lead a team of engineers that will provide technical basis for all TU Associates. Work closely with Executive leadership team and the highest leaders in TU managing the technical functions to support End Users and VIPs across the Globe. Collaborate across all sub domains of the Digital Workspace and reach out to InfoSec and Global Service Desk.
Minimum of 5 years' experience with Desktop Engineering technology solutions that support consistent and scalable enterprise solutions Knowledge & experience in modern endpoint management Intune, SCCM knowledge and excellence Networking experience using VPN technologies Imaging experience Vulnerability Patching of OS and 3rd party software Knowledge & experience with a team of engineers and operations to work collaboratively to support over 14,000 users Strong leadership and team-building skills, including the ability to interact with executive leadership team Ability to drive global organizational change within the EUC domain Exceptional communication skills with global & diverse audiences - Strong critical thinking and analytical skills Ability to work closely and collaboratively with other areas of TU's the technology stack Great problem solving and effective communication skills to drive solutions Anticipates and prevents problems and roadblocks before they occur

We'd prefer to see:
Product knowledge in M365, Azure knowledge, MS-Teams, Outlook VMware Horizon, Citrix, Azure VD/Windows365.AWS deployments Product knowledge in M365, Azure knowledge, VDI and or DaaS experience (in any cloud) Bachelor Degree in Computer Science or related disciplines

Impact You'll Make:
This role will provide overall operational and engineering management across the desktop systems for TransUnion. Managing the team that provisioning laptops (Windows and Mac), testing and deploying new hardware, maintaining images and 3rd party software catalogs, managing ticket queues. Working with vendors to ascertain new products/services to improve TU Associates experiences. This role also manages the VIP hotline for executive support. Refresh hardware based on policies. Working with the Engineering team to insure the TU image is up to date. Reporting on monthly activity and accomplishments. The role includes technical operational, engineering and leadership components across the domain in multiple offices across the globe. Some travel may be required and some presence in the office will be required.

#DICE
#LI-EC1

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Manager I, IT Support