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User experience manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Heather Ford,

Heather Ford

Below we've compiled a list of the most critical user experience manager skills. We ranked the top skills for user experience managers based on the percentage of resumes they appeared on. For example, 10.7% of user experience manager resumes contained user experience as a skill. Continue reading to find out what skills a user experience manager needs to be successful in the workplace.

15 user experience manager skills for your resume and career

1. User Experience

Here's how user experience managers use user experience:

Drive Initiatives: responsibilities included driving user experience initiatives, executive presentations and negotiating design trade-offs.
Collaborated with research associates and visual designers in developing user experience strategies for major clients.

2. Sketch

Here's how user experience managers use sketch:

Sketch 3, Principle, OmniGraffle, InVision, POP, Keynote, Photoshop, Illustrator
Translate business requirements into prototypes using Sketch and Marvel.

3. User Research

User research is a term that has a direct connection with the psyche, behavior, needs, and thoughts of a user. On a large scale, it refers to the studying and understanding of all these facets so that product managers and brands may improve the usability of their products or services by redesigning their business models to fit the user's needs.

Here's how user experience managers use user research:

Developed user research and usability testing, conducted research and testing sessions, and documented results and recommendations.
Manage and initiate user research efforts and usability testing.

4. UI

Here's how user experience managers use ui:

Created custom web application (from UI to back office admin) for OperaDC, which enabled it to manage events.
Design Logbook UI by branding SharePoint's MasterPages; the project required deep understand of MOSS MasterPages, web-zone and web-parts.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how user experience managers use customer service:

Planned Digital Marketing customer experience improvements site-wide by implementing real-time feedback loop and integration with customer service.
Provide Customer service, including anticipating customer needs, suggesting alternatives and problem solving.

6. Wireframes

A wireframe is a blueprint or a schematic useful for assisting designers and programmers in communicating and thinking about a website or software structure.

Here's how user experience managers use wireframes:

Determined client needs through creative meetings and developed wireframes and prototypes for designers and developers.
Increased productivity of Product Management team by creating wireframes and high-fidelity interactive prototypes.

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7. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how user experience managers use healthcare:

Advanced the patient experience and grew clinic volume by applying the marketing process to healthcare operations.
Innovated by establishing partnerships with mobile apps and websites that connect consumers with healthcare providers.

8. Project Management

Here's how user experience managers use project management:

Relied on project management, client management, and an expert-level competency in user-centered design principles to deliver high-quality work.
Managed QA, documentation and performed project management for laboratory software company.

9. Product Management

Product management is a part of an organization's function that deals with product development, planning, pricing, forecasting, launching, and marketing the product.

Here's how user experience managers use product management:

Collaborate with product management and engineering leadership to establish product vision and direction.
Interfaced with product management teams to establish product direction.

10. Visual Design

Visual design is an art where the artist uses visuals and graphics to communicate to the user. A visual design aims to increase a product's aesthetic appeal. A visual design consists of lines, use of colors, white spaces, layout, and typography. Each element is executed to attract the customer towards it. Different styles and textures are also normally seen in visual designs.

Here's how user experience managers use visual design:

Managed a 6-member web development team of content editors, application developers and visual designers.
Managed relationships with an outside agency that provided product visual design.

11. Interaction Design

Interaction design or IxD is the process of creating interactive digital products or services that help the users to achieve the goals in the best way possible. The designers focus on how the users will react to products. These products are software like apps or website interfaces. The 5D model in interaction design helps to understand how does IxD works.

Here's how user experience managers use interaction design:

Lead UX Interaction Designer for the customer self service application redesign.
Oversee the creation of interaction design, information design and usability deliverables.

12. Design Solutions

The design solution is a process that is used to simplify or translate high-level client requirements into a simpler form that may be also be regarded as a solution. For this purpose, the technical requirements and models are to be transformed into alternative designs which are then analyzed and the best one among all the alternatives is chosen as the ultimate solution.

Here's how user experience managers use design solutions:

Ensured design solutions met accessibility requirements.
Translated business needs and user goals into design solutions.

13. Prototyping

Here's how user experience managers use prototyping:

Used Photoshop and Illustrator for prototyping and HTML, DHTML, CSS and JavaScript for front-end programming.
Provided user testing, persona creation, usability evaluation, UI prototyping, graphical design, corporate identity creation

14. Product Design

Product design can be described as a process of imagining, creating, and iterating products that solve user's problems and talk about the specific needs of users in the market. Product design is an engineering disciple and it is the basic design and idea that goes before the mass production of the product.

Here's how user experience managers use product design:

Engaged marketing and engineering decision-makers to explore and address industry trends in user-centered product design and usability.
Created and managed product designs and interactive prototypes for desktop, web, and mobile applications.

15. Invision

Here's how user experience managers use invision:

Iterated prototypes after conducting usability testing through InVision.
Completed user testing and usability analysis with wire-framing and prototyping tools such as InVision.

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What skills help User Experience Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on user experience manager resumes?

Heather Ford

User Experience Design Program Head, Artist and Designer, Bradley University

There are many do's and don'ts to resumes. However, gone are the days of making an ornate graphical resume for a UX job. I also inform students that they don't have to put everything and cram it into one page. Sometimes students have a lot of experience, and they want to share that on their resume. Students need to have an overview that summarizes their skills, education, and knowledge and then provide an additional CV that details their expertise or leads the employer to their website with that information.

What hard/technical skills are most important for user experience managers?

Heather Ford

User Experience Design Program Head, Artist and Designer, Bradley University

Mainly from the transition of so many companies working partially or fully remotely, Miro, Zoom/Microsoft Teams, and Figma are the most prevalent technical skills for UX designers. Adobe Creative Cloud, WordPress, Marvel, Webflow, User Testing, Google Forms, Sketch, and Microsoft 365 are other essential software and platforms.

What soft skills should all user experience managers possess?

Heather Ford

User Experience Design Program Head, Artist and Designer, Bradley University

Empathy, communication, adaptability, passion, and open-mindedness are essential. A successful designer understands the goals of their users and makes sure their needs are being met for the project. Students need to realize that working solely as the only designer on the project is rare, so communication is also essential. Learning tools such as Slack while in college will help with this endeavor. The industry evolves, so making sure you are open-minded and adaptable is key.

What user experience manager skills would you recommend for someone trying to advance their career?

Kristin Snopkowski

Associate Professor, Boise State University

We know that the world is becoming more data driven, so developing skills in quantitative and qualitative methods will likely give you an advantage when it comes to applying for jobs. Anthropologists have always been good at qualitative methodologies and combining it with quantitative methods makes you a particularly attractive applicant. The recent AI revolution also means that key skills like critical thinking, oral and written communication, and teamwork are going to be some of the most important skills that cannot be replaced by an AI bot.

Do you want to know more?

List of user experience manager skills to add to your resume

The most important skills for a user experience manager resume and required skills for a user experience manager to have include:

User Experience
Sketch
User Research
UI
Customer Service
Wireframes
Healthcare
Project Management
Product Management
Visual Design
Interaction Design
Design Solutions
Prototyping
Product Design
Invision
User Interface

Design Principles
Html Css
B Testing
Digital Marketing
End User Experience
Design Process
UX
A/B
JavaScript
Development Process
CSS
Customer Satisfaction
Industrial Design
Photoshop
Adaptive
Axure

Visualization
Direct Reports
Patient Satisfaction
Jira
Graphic Design
HTML
Customer Feedback
Client Facing
HTML5
Persona Development
Style Guides
Windows
End Design
CRM
Content Strategy

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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