User experience researcher jobs in Arizona - 66 jobs
Online Research Participant - Earn Cash for Sharing Your Views
Opinion Bureau
User experience researcher job in Fortuna Foothills, AZ
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$54k-104k yearly est. 1d ago
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UX Researcher, Mixed Methods
Meta 4.8
User experience researcher job in Phoenix, AZ
Our UX Research team is designing for the broad spectrum of human needs, which requires us to understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. This job description represents different full-time roles across Meta.We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a wide-range of perspectives and stem from many different backgrounds.We're looking for great communicators who are knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society
**Required Skills:**
UX Researcher, Mixed Methods Responsibilities:
1. Work closely with product and business teams to identify research topics
2. Act as a thought leader in the domain of research, while advocating for the people who could use our products
3. Design and execute end-to-end custom primary research using a wide variety of methods
4. Design studies that address both user behavior and attitudes
5. Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
6. Communicate results and illustrate suggestions in compelling and interesting ways
7. Work cross-functionally with design, product management, content strategy, engineering and marketing
8. Generate insights that both fuel ideation and evaluate designs
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree with 10+ years of relevant experience in userexperience, applied research and/or product research and development or a Master's degree and 8+ years relevant experience, or PhD and 5+ years relevant experience
10. Relevant experience within userexperience, applied research setting and/or product research and development
11. Experience conducting In-Depth Interviews or Focus Groups and Concept Testing or Usability Testing
12. Experience coding with R, SQL, STATA, SPSS or equivalent
13. Experience applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
14. Interest in and experience executing hands-on, primary research
15. Experience translating research findings into strategic narratives
**Preferred Qualifications:**
Preferred Qualifications:
16. Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information science, Media studies, Computer Science, or Economics
**Public Compensation:**
$164,000/year to $227,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$164k-227k yearly 60d+ ago
Lead User Experience Researcher
Versaterm
User experience researcher job in Mesa, AZ
The Company
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.
Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.
The Role
We are seeking a Lead UserExperienceResearcher to drive research strategy and insights across our public safety product ecosystem. The Lead UserExperienceResearcher will lead the planning, execution, and synthesis of userresearch to ensure our products deeply align with the needs of first responders and agency personnel. You will also partner closely with Product Designers, Product Managers, Engineers, and SMEs to uncover user pain points, inform product direction, and shape intuitive, effective userexperiences across multiple product lines. This job posting is being used to fill an existing vacancy.
What You Do
Lead the development of research strategy, methodologies, and study plans that support product and experience goals.
Conduct a wide range of research activities including interviews, contextual inquiry, ride-alongs, surveys, usability testing, diary studies, and field observations.
Synthesize qualitative and quantitative findings into clear, actionable insights that shape product strategy, requirements, and design decisions.
Partner with Product Designers to support early concept exploration, user journey mapping, and experience validation.
Collaborate with Product Managers to prioritize research needs and integrate insights into roadmaps and product planning.
Build strong relationships with public safety agencies to support ongoing field research and longitudinal studies.
Present research findings to cross-functional teams, executives, and stakeholders with clarity and persuasive storytelling.
Develop, manage, and scale research operations including participant recruitment, protocols, ethical practices, and data management.
Establish and promote best practices for userresearch across the organization.
Mentor junior and mid-level researchers, providing guidance on methodologies, synthesis techniques, and communication skills.
Contribute to the continuous improvement of research processes, tools, and documentation.
What You Bring
Required Qualifications
6-10+ years of experience conducting UX research for digital products, with at least 2-3 years in a senior or lead capacity.
Deep experience with a broad range of qualitative and quantitative research methods.
Proven ability to translate complex research findings into clear insights and strategic product recommendations.
Strong understanding of user-centered design, interaction patterns, and usability principles.
Experience conducting field research or working with complex, real-world workflows.
Excellent storytelling, presentation, and communication skills.
Ability to work collaboratively with product, design, engineering, and executive teams.
Strong organizational and project management skills, with the ability to independently lead large research initiatives.
Familiarity with accessibility standards and inclusive research practices.
Asset Qualifications
Experience in public safety, healthcare, transportation, or other mission-critical environments.
Experience supporting design system research, pattern validation, or cross-product strategy.
Ability to run mixed-methods studies and triangulate insights across data sources.
Experience training others in research methods and championing research maturity across an organization.
Background in human-computer interaction, cognitive psychology, anthropology, or a related field.
Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
Versaterm uses digital tools, including AI, to support early stages of recruitment, but all hiring decisions are still made by people. Our use of AI is regularly reviewed to ensure alignment with our values, ethical standards, and legal requirements.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact ******************************.
$74k-103k yearly est. Auto-Apply 19d ago
Head of Growth & User Acquisition
The Finders
User experience researcher job in Phoenix, AZ
Head of Growth / User Acquisition Phoenix, AZ | Hybrid or Remote | Direct Hire If you love being in the platforms, moving fast, and turning performance data into smarter growth decisions, this role is built for you. Our client, a fast-growing AI-powered, direct-to-consumer fintech company, is hiring a Head of Growth / User Acquisition to own paid acquisition end-to-end. This is a hands-on performance role-not a “manage agencies and review decks” job. You will personally build, run, optimize, and scale campaigns, with attribution and measurement at the center of how spend decisions get made.
The acquisition mix is heavily weighted toward Meta (approximately 70-80% of spend), with TikTok as a key channel (Google experience is a plus). The team manages significant monthly ad spend, so they need someone who is comfortable operating at scale and accountable for results across both web and mobile/app campaigns.
This role can be hybrid or remote; local residency is not required.
What you'll do
Own paid user acquisition across Meta and TikTok (primary focus), with Google as an added advantage
Manage campaigns end-to-end: build, launch, structure, pace budgets, optimize, test, and scale
Optimize performance against KPIs including CPA, CAC, ROAS, and LTV
Run structured experiments across audiences, creative angles, messaging, bids, budgets, and placements
Operate confidently at meaningful budget levels and scale efficiently
Partner with creative/content teams to translate performance insights into better ads and more winners
Collaborate with product and marketing to improve landing pages, onboarding flows, and conversion paths across web and mobile
Own attribution and measurement using an MMP (experience with Singular strongly preferred)
Ensure data integrity across channels and use attribution insights to guide budget allocation and testing priorities
Identify new channels, formats, and tactics to unlock incremental growth
Execute within platform policies and regulatory considerations typical of finance/credit products
What we're looking for
2-5+ years of hands-on growth marketing or paid media experience
Proven ownership of campaigns start to finish (setup ? optimization ? analysis ? scaling)
Deep experience running performance acquisition on Meta, plus strong working experience with TikTok
Experience managing both web and mobile/app acquisition campaigns
Comfort operating at scale with significant budgets
Strong understanding of paid media performance metrics and optimization levers
Experience with a Mobile Measurement Partner (MMP) and customer journey analytics (Singular preferred; comparable tools acceptable)
Analytical, proactive, and comfortable operating independently without micromanagement
Nice to have
Google campaign experience (Search/YouTube/Performance Max)
Fintech or other regulated-industry experience
Incrementality testing, cohort analysis, or advanced attribution modeling
Track record of scaling spend efficiently across multiple channels and placements
What's in it for you
Competitive compensation + equity
Hybrid or remote flexibility
Comprehensive benefits: Health, dental, and vision coverage
Unlimited PTO
Stock option plan
Training and development opportunities
Fast-paced environment with high ownership and measurable impact
On-site perks (food/snacks) when in office
Work Authorization
Candidates must be authorized to work in the United States on a full-time basis. Sponsorship is not available for this role.
Interested? Apply now or send your resume directly to ******************** for immediate consideration.
$74k-103k yearly est. Easy Apply 27d ago
UX Researcher
American Express 4.8
User experience researcher job in Phoenix, AZ
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Overview
American Express is committed to delivering the world's best colleague digital experience. Our global colleagues and contractors are supported by an award-winning Digital Workplace team that enables communication, connection, and productivity-every day, everywhere. As we continue to grow and evolve, we are looking for a UX Researcher who brings a strong foundation in research execution along with the confidence to independently lead research initiatives and influence product decisions.
It is ideal for a practitioner who is comfortable owning end-to-end research on moderately complex initiatives, partnering closely with cross-functional teams, and translating insights into clear, actionable guidance-while continuing to deepen their craft and impact.
Who You Are
You are curious by nature and motivated by understanding human behavior. You enjoy uncovering user needs, pain points, and opportunities, and you find fulfillment in helping teams see problems through the eyes of their users. You are confident in applying a range of qualitative and quantitative research methods and know how to select the right approach for the problem at hand. You are comfortable working independently but value collaboration and shared learning with product managers, designers, developers, and fellow researchers.
If you enjoy balancing hands-on research execution with thoughtful consultation and storytelling, this role is for you.
What You'll Do
As part of our integrated colleague experience team, you will provide UX research and best-practice consulting services to product teams across the full product lifecycle-from early discovery and concept validation to iterative improvement of existing solutions. Your work will help shape digital experiences used by colleagues across American Express.
Key responsibilities include:
* Lead end-to-end UX research efforts, including planning, participant recruitment, method selection, fielding, analysis, and synthesis
* Apply a mix of qualitative and quantitative methods such as interviews, usability testing, surveys, journey mapping, and A/B testing to generate meaningful insights
* Translate research findings into clear, actionable recommendations that inform product strategy and design decisions
* Partner closely with product managers, designers, and engineers to ensure user insights are embedded throughout the development process
* Effectively communicate research outcomes through presentations, reports, and informal discussions with stakeholders
* Contribute to a culture of human-centered thinking by helping teams focus on solving real user problems, not just delivering features
* Support research across a range of experiences, including homegrown tools, third-party products, and internal support services
What You Bring
* Proven ability to independently lead end-to-end UX research projects
* Experience conducting both qualitative and quantitative research, with a solid understanding of when and how to apply different methods
* Strong communication skills, with the ability to engage users, collaborate with teammates, and present insights to stakeholders with clarity and confidence
* Skill in evaluating and reporting research findings, including an understanding of descriptive statistics and basic inferential concepts
* Experience synthesizing complex data into clear narratives and actionable insights
* Working knowledge of other UX disciplines, such as documenting user journeys, creating low-fidelity wireframes, and illustrating ideas through rough sketches
* Familiarity with Design Thinking practices and collaborative, iterative workflows
* Experience conducting remote research and using common UX research tools (e.g., survey and testing platforms)
* Bachelor's degree in UserExperience, Human Factors, Psychology, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience
Growth Mindset
You are confident in your current skill set while remaining eager to learn, grow, and expand your impact. You seek feedback, refine your practice, and continuously develop your ability to influence outcomes through research.
Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
$103.8k-174.8k yearly 3d ago
Senior UX Researcher
Discount Tire 4.3
User experience researcher job in Arizona
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
The Senior UX Researcher is a strategic role responsible for driving research excellence and establishing user-centered practices across the organization. This role leads complex research initiatives that shape product strategy and business decisions for our digital to physical experiences, serving millions of customers nationwide. The Senior UX Researcher mentors junior researchers, partners with executive stakeholders, and champions the voice of the customer throughout the product development lifecycle.
Essential Duties and Responsibilities:
* Define and execute comprehensive research strategies that align with business objectives and inform product roadmaps across multiple teams and initiatives
* Lead end-to-end research for complex, high-impact projects involving e-commerce, mobile applications, in-store digital experiences, and customer service touchpoints
* Establish research frameworks, methodologies, and best practices that scale across the organization
* Identify knowledge gaps and proactively initiate strategic research to address critical business questions
* Build and maintain a research repository that democratizes insights and prevents redundant research efforts
* Design and conduct sophisticated mixed-methods research studies combining qualitative and quantitative approaches to provide holistic customer understanding
* Lead generative research to uncover unmet customer needs and identify innovation opportunities in the automotive service and retail space
* Conduct evaluative research including usability testing, A/B testing analysis, and longitudinal studies to measure experience quality and business impact
* Synthesize complex data from multiple sourcesuser research, analytics, customer feedback, market trendsinto compelling narratives that drive decision-making
* Develop measurement frameworks and success metrics that connect UX improvements to business outcomes
* Present research findings persuasively to executive leadership, translating insights into strategic recommendations and actionable roadmaps
* Partner with Product, Design, Analytics, Marketing, and Operations leaders to integrate research into planning and decision-making processes
* Facilitate collaborative workshops and design thinking sessions that align cross-functional teams around customer needs
* Advocate for the customer in strategic discussions, using data to influence prioritization and resource allocation
* Build strong relationships with stakeholders to position research as a critical business function
* Mentor and coach UX Researchers and Designers, providing guidance on research methodology, analysis techniques, and stakeholder management
* Foster a culture of continuous learning by sharing industry trends, methodologies, and case studies
* Contribute to onboarding processes for research and design team members
* Support training initiatives to build research literacy across product teams
* Stay at the forefront of UX research methodologies, emerging technologies, and automotive retail trends
* Experiment with innovative research approaches including remote testing tools and AI-assisted analysis
* Drive adoption of inclusive research practices that ensure diverse customer perspectives inform our products
* Regularly assess dashboards and communicate findings and assessment to stakeholders and leadership
* Is informed of UXR and Segment level KPIs and uses data to drive tactical outcomes
Qualifications:
* 5+ years of professional UX researchexperience with demonstrated progression of responsibility
* Extensive experience leading strategic research initiatives for complex physical and digital products and services
* Expert-level proficiency across diverse research methodologies including ethnographic studies, in-depth interviews, diary studies, usability testing, card sorting, tree testing, surveys, and advanced analytics interpretation
* Proven ability to design and execute mixed-methods studies that combine qualitative and quantitative approaches
* Strong track record of influencing product strategy and business decisions through research insights
* Exceptional presentation and storytelling skills with experience presenting to C-level executives
* Experience mentoring researchers or designers and elevating team capabilities
* Deep understanding of Lean UX, Agile, and Design Thinking methodologies
* Proficiency with modern research and collaboration tools (UserTesting, Optimal Workshop, Qualtrics, dscout, Figma, Atlassian suite)
* Experience working across distributed teams and time zones
* Outstanding organizational and project management skills with ability to balance multiple complex initiatives
* Strategic thinker with strong business acumen and ability to connect research to ROI
Preferred:
* Experience in automotive, retail, e-commerce, or service-oriented industries
* Background researching omnichannel experiences that bridge digital and physical touchpoints
* Experience with accessibility research and inclusive design practices
* Experience in highly regulated industries (automotive, healthcare, finance)
* Familiarity with advanced analytics platforms (Adobe Analytics, Quantum Metric)
* Experience establishing research operations (ResearchOps) practices
* Track record of driving customer experience transformation initiatives
Educational Requirements:
* Bachelor's degree in Human-Computer Interaction, Psychology, Anthropology, Cognitive Science, Sociology, or related behavioral science field required
* Master's degree in HCI, Human Factors, or related field preferred
* Equivalent professional experience at senior level will be considered
Work Days:
Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.
Work Hours:
Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
#LI-GW1
#LI-Hybrid
$66k-91k yearly est. Auto-Apply 5d ago
Lead Experience Researcher
Humana 4.8
User experience researcher job in Phoenix, AZ
**Become a part of our caring community and help us put health first** The Lead ExperienceResearcher will inform experience strategy by identifying priority customer segments, uncovering unmet needs, and translating insights into differentiated experience capabilities. this role partners closely with product, design, and clinical staeholders to inform journey optimization and ensure solutions are grounded in customer and market evidence. The researcher will connect customer insight to business outcomes, enabling scalable, market-relevant experiences.
We are seeking a Lead ExperienceResearcher to drive high-impact experiences. This role blends qualitative and quantitative research expertise with strategic problem-solving to identify meaningful solutions that address unmet and unrealized needs. The ideal candidate will have a strong background in research design, a passion for human-centered innovation, and the ability to translate insights into actionable recommendations that advance business and experience outcomes.
The Research Consulting Lead provides expert guidance around study design, research methodology, analyses and interpretation of results. Acts as principal investigator, leading the study team from study inception to dissemination of research results. Advises leadership to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
**Key Responsibilities:**
+ **Lead Research Engagements:** Design and execute mixed-method research (qualitative and quantitative) to deeply understand patient, member, and associate experiences.
+ **Root Cause and Opportunity Analysis:** Investigate underlying drivers of key business challenges, surfacing unmet and unrealized needs.
+ **Insight Synthesis:** Translate research findings into clear, actionable insights that inform experience strategy, product design, and operational decision-making.
+ **Strategic Problem-Solving:** Partner with cross-functional teams to co-create solutions, identifying opportunities that align with organizational strategy, end-to-end journey transformation and deliver measurable impact.
+ **Thought Partnership:** Serve as a consulting partner to leaders and stakeholders, guiding them through the research-to-action process.
+ **Measurement & Impact:** Recommend success metrics and help establish measurement frameworks to evaluate the effectiveness of implemented solutions.
**Why Join Our Team**
As a Lead ExperienceResearcher, you'll play a pivotal role in shaping experiences that improve health outcomes and transform how care is delivered. You'll work on high-visibility projects that drive organizational learning, accelerate decision-making, and directly impact the lives of the people we serve.
**Use your skills to make an impact**
**Required Qualifications**
+ Bachelor's degree
+ A minimum of five years' experience successfully applying experienceresearch methods to design differentiating products and services
+ Experience planning, developing and conducting quantitative and qualitative research
+ Working experience with human-centered design methodologies including design thinking or comparable iterative methodologies
+ Knowledge of service design, social science, behavior change, perception, cognition, task analysis, experimental design, and statistics
+ Experience applying insights to shape strategies, programs, or products.
+ Expertise in a range of research methodologies (in-depth interviews, surveys, journey mapping, statistical analysis)
+ Experience leading or participating in service design and/or service blueprinting
**Preferred Qualifications**
+ Master's degree in social science or healthcare strongly preferred (e.g., anthropology, health services research, psychology, public health, or social work)
+ Experience with Agile Methodologies
+ Experience informing zero to one experiences
**Additional Information**
+ Remote role
+ Must work central or eastern hours; 8-5 Monday-Friday
+ Travel - Intermittent, approximately 1x per quarter
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$138,900 - $191,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 03-01-2026
**About us**
Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************
$138.9k-191k yearly 3d ago
Principal Real World Research Delivery Lead (RWRDL)
Parexel 4.5
User experience researcher job in Phoenix, AZ
**Title: Principal Real World Research Delivery Lead (RWRDL)** Are you ready to take on a challenge and accelerate your career? This is an **excellent opportunity for a self-driven, autonomous leader** eager for growth and progression. Parexel is seeking a **Principal Real World Research Delivery Lead (RWRDL)** to join our team and deliver innovative Real World Research (RWR) solutions for global clients.
This is a great opportunity to join our team as a senior leader driving Real World Research (RWR) solutions for global clients. In this role, you'll **lead cross-functional teams** , manage **budgets and timelines** , and serve as the **primary client contact** for innovative RWD projects.
We're looking for a **strategic project leader** with strong communication skills, adaptability, and a go-getter mindset. Experience in **RWD/RWE** , **data privacy** , and **drug development** is a plus.
**Career Growth:** Shape new services, mentor emerging leaders, and gain visibility in a lean PM model.
As a senior leader, you will:
+ **Lead cross-functional teams** and act as the primary client contact for complex RWR and RWD projects.
+ Oversee **project proposals, budgets, timelines, and milestones** while ensuring compliance with SOPs and data privacy standards.
+ Collaborate with multidisciplinary teams to design and implement RWR-enabled solutions.
+ Mentor junior team members and help shape new services in a lean PM model.
**What We're Looking For:**
+ Strong **project leadership experience** with proven ability to manage multiple projects and decentralized teams.
+ Excellent **communication skills** , adaptability, and a proactive, go-getter mindset.
+ Knowledge of **RWD/RWE methodologies** , data privacy, and drug development processes.
+ Ability to thrive in dynamic environments and lead independently.
**Preferred Experience:**
+ RWD/RWE expertise, commercial experience, and familiarity with late-phase clinical research.
+ Understanding of RWD platforms, project management systems, and GCP environments.
**Education:**
Bachelor's degree in a science or clinical-related field; Prince II or AMPM certification preferred.
**Why Join Us?**
+ **Career progression** and visibility in a growing RWD space.
+ Opportunity to **develop new services and mentor emerging leaders** .
+ Work on impactful projects that shape the future of clinical research.
If you're ambitious, adaptable, and ready to make a difference, **apply today and lead the way in Real World Research!**
\#LI-REMOTE
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$100k-137k yearly est. 37d ago
Experience Manager
Sentral 4.0
User experience researcher job in Scottsdale, AZ
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at ****************
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Manager is essential to supporting our hospitality products at the property level. This role provides five-star guest service by communicating with guests prior to arrival, greeting them upon arrival and assisting them throughout their stay.
This is an in-person position located on-site of the property.
What You'll Do:
Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
Handle property assets, guest and resident information in a way that maintains Sentral standards, best practices, and policies and procedures
Work to organize guest stays to ensure thorough service throughout the guest experience
Ensure every guest experiences five-star service in a hospitality environment and actively seek five star/positive reviews from guests; coach Experience Team to do the same
Set the example for the Experience Associates by projecting an upbeat and positive attitude, warmly acknowledging all residents, guests, and vendors with a smile, greeting them first and conveying a willingness-to-serve attitude
Assist in development, creation and ongoing improvement of guest communications, Guest Book, Guidebook, and other items to promote guest experience as deemed necessary by Sentral and the General Manager.
Work closely with property team members to ensure that they are updated, trained, and ready when residents or guests have questions
Lead the Experience Team
Plan, coordinate and oversee resident and guest events with assistance of Sentral Marketing and Explorer teams
Oversee each guest experience through tasks including but not limited to ensuring room is inspected and amenity is placed, ensuring Experience Team knows when to expect guest, ensuring guest is having a great stay, ensuring guest departs and housekeeping is aware then re-inspecting the room for either another guest arrival or resident return
Prior to Head of Housekeeper position starting, manage the relationship with 3rd party housekeeping vendor
Lead Experience Team on implementing guest experience/events and communications
Learn and train others on community systems
Work closely with the Technology team to oversee hospitality technology implementations onsite
Assist in developing processes and SOPs for experience and reservations team as appropriate
Respond to booking inquiries, guest questions, onsite issue resolution and billing questions, and follow up with the guest to ensure satisfaction
Collaborate with Revenue Management team to ensure rate adjustments will help maximize booking revenue
Perform other related duties and assignments as needed and assigned
Skills and Experience
Bachelor's degree in hospitality management preferred
Experience in hospitality (hotels and resorts, private luxury clubs, travel management, etc.)
Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
Exceptional interpersonal and self-awareness skills, including active listening skills
Proficient with communication technology and quick learner of new software
Excellent written and verbal communication skills
Demonstrated enthusiasm for creating inclusive and respectful workplaces
Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
*Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand behind a desk for the majority of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces, with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 20 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
$90k-147k yearly est. Auto-Apply 12d ago
People Experience Manager
Gen Digital
User experience researcher job in Tempe, AZ
About Gen:
At Gen, our mission is to create innovative and easy-to-use technology solutions that help people grow, manage, and secure their digital and financial lives. Dual-headquartered in Tempe, Arizona and Prague, Czech Republic, Gen powers Digital Freedom for nearly 500 million users in more than 150 countries through our trusted brands, including Norton, Avast, LifeLock, and MoneyLion. We serve Gen D - Generation Digital - by delivering award-winning products in cybersecurity, identity protection, online privacy, and financial wellness. We think big, innovate boldly, and operate with a shared commitment to create meaningful impact for our customers, communities, and each other.
About the Role:
As part of Gen's People & Culture organization, the People Experience Manager operates in an agile, product-minded HR model, partnering across squads, sprints, and centers of excellence to design and deliver exceptional employee experiences across the end-to-end lifecycle.
This role is responsible for owning, evolving, and continuously improving a defined portfolio of employee experiences (e.g., onboarding, development, performance, culture, self-service, or talent). Acting as a product owner, the People Experience Manager translates employee and business needs into scalable, data-driven, and AI-enabled solutions that are simple, intuitive, and globally consistent. Grounded in Gen's values and AI-first strategy, this role blends experience design, product management, and cross-functional delivery to improve how work gets done, how employees grow, and how People & Culture creates impact at scale.
Core Responsibilities:
Deliver solutions aligned to Gen's AI-first HR strategy, integrating automation, data, and insights into daily work.
Operate within agile squads or product lines, contributing to sprint planning, prioritization, and fast-cycle iteration.
Partner cross-functionally (Tech, Legal, Finance, PX Product Lines, COEs, and global HR teams) to drive consistent, scalable, and high-impact employee experiences.
Use data, metrics, and employee feedback to identify opportunities for improvement, simplify processes, and enhance decision-making.
Model Gen's values - customer-driven problem-solving, bold innovation, scrappy execution, and collaborative accountability.
Role Specific Responsibilities:
Product-Oriented Ownership
Own end-to-end experience design and delivery for assigned People Experience product areas.
Maintain and evolve a prioritized product roadmap aligned to business strategy, employee needs, and People & Culture priorities.
Translate strategy into clear requirements, backlogs, and iterative delivery plans.
Agile Delivery & Ways of Working
Operate within agile squads or product lines, contributing to sprint planning, prioritization, testing, and iteration.
Partner with HR Technology and IT to deploy enhancements, automations, integrations, and AI-enabled capabilities.
Drive fast-cycle learning through experimentation, feedback loops, and data-driven decisions.
Experience Design & Continuous Improvement
Map employee journeys to identify friction, gaps, and opportunities for simplification.
Design digital-first, consumer-grade experiences that scale globally while allowing for local needs.
Use employee feedback, operational metrics, and insights to continuously refine experiences.
AI, Automation & Insights
Deliver solutions aligned to Gen's AI-first HR strategy, embedding automation, intelligence, and insights into daily work.
Identify opportunities to reduce manual effort, improve decision-making, and enhance employee self-sufficiency.
Leverage analytics and dashboards to track performance, outcomes, and experience quality.
Cross-Functional Partnership
Partner closely with Strategic HR, HRBPs, Centers of Excellence, HR Operations, Technology, Legal, Finance, and Communications.
Ensure People Experience solutions integrate seamlessly across PX product lines and the broader HR ecosystem.
Influence without authority to align stakeholders around shared outcomes.
Change Management & Communication
Lead change and adoption strategies for new experiences, tools, or process improvements.
Partner with Transformation & PMO teams to support rollout, enablement, and sustained adoption.
Deliver clear, empathetic, and effective communications that reinforce trust and clarity.
Measurement & Impact
Define success metrics and KPIs aligned to experience quality, efficiency, engagement, and business outcomes.
Use data to demonstrate impact, inform prioritization, and guide continuous improvement.
Values & Leadership
Model Gen's values: customer-driven problem solving, bold innovation, scrappy execution, and collaborative accountability.
Act as a steward of employee trust, experience quality, and operational excellence.
Qualifications
5-8+ years of experience in employee experience, HR product management, program management, or related fields.
Proven experience owning and improving end-to-end HR or people-related experiences.
Strong product mindset with experience building roadmaps, managing backlogs, and delivering iterative solutions.
High data literacy with the ability to translate insights into action.
Strong cross-functional collaboration and communication skills.
Experience working in global, matrixed organizations.
Preferred
Experience in a technology, consumer software, or high-growth enterprise environment.
Familiarity with agile methodologies, service design, or design thinking.
Experience with HR systems, digital platforms, automation, or AI-enabled tools.
Background in one or more PX domains (e.g., onboarding, talent, learning, culture, self-service).
A Successful People Experience Manager at Gen:
Thinks like a product owner and acts like a change agent.
Designs simple, scalable, and human-centered employee experiences.
Uses data, AI, and insights to drive smarter decisions and better outcomes.
Builds strong partnerships across People & Culture and the business.
Continuously iterates to improve how employees experience work at Gen.
Location: Tempe, Arizona (Onsite 3 days per week)
Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.
We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
$83k-136k yearly est. Auto-Apply 3d ago
Urology Oncology: Academics + Research at the University of Arizona
Banner Health 4.4
User experience researcher job in Tucson, AZ
**In partnership with** Banner University Medical Center Tucson (****************************** **, the** University of Arizona Department of Urology (***************************** **is expanding and actively interviewing Physician-Scientist candidates specializing in Urologic Oncology to join our growing faculty.**
**Overview:**
The ideal candidate will be passionate about leading prostate cancer research integrated within our strong clinical program. Interested individuals will bring a foundation of research, publications, grants, experience in clinical trials, balanced with strong clinical capabilities in treatment of prostate cancer and bladder cancer treatment.As members of the University of Arizona Cancer Center (********************************** , procedures include robotic or open surgical experience for prostatectomy, radical cystectomy, testis cancer, retroperitoneal lymph node dissection, and advanced renal cell carcinoma, including IVC thrombus treatment. A track record of academic scholarly experience is optimal as the candidate will be involved actively in championing the Department of Urology's research and academic mission. This selected individual will be considered for the University of Arizona College of Medicine (****************************** appointment as Associate Professor or Professor commensurate with experience and achievements.
**Position Details:**
+ Established team of 28 members:9facultyphysicians,6advanced practice clinicians, 11residents, 2 research Phd's focused on urologic oncology, research coordinator and allied health members
+ Daily Patient Average: 20-25
+ Flexible Schedule with high quality of life
+ Clinical responsibilities: OP clinic, IP rounding, OR cases, Shared Call Coverage
+ Academic research time provided DOE
+ Teaching and mentoring of students, residents, and future fellows
+ 1.0 FTE
**Minimum Qualifications:**
+ Current Grant Funded Research
+ Board Certified by the American Board of Urology
+ Fellowship-Trained in Urologic Oncology
+ Desire to work in an academic setting
+ Desire to join the regions leading team in providing urologic clinical care
**Banner University Medical Center Tucson:**
+ Features a new state-of-the-art 15,000 square-foot **Urology Clinic** featuring 16 exam rooms, 6 procedure rooms with digital cystoscopes and 2 Urodynamic rooms.
+ **Banner University Medical Center Tucson** is the regions Level 1 Trauma Center, touting a new 670,000 square-foot hospital tower, with 24 new operating rooms, and 649 licensed beds.
+ Renowned for excellence in patient care, biomedical research, teaching, and community service.
+ Located in the heart of Tucson, Arizona, hosting more than a million patient visits annually in and around Tucson.
**Banner Health's Total Compensation package includes:**
+ Attractive salary plus incentives
+ Paid malpractice with tail coverage
+ Paid time off
+ Paid CME with allowance
+ Excellent benefit package options that provide security for you and your family
+ Retirement package of 401(k) with matching and 457(b)deferred compensation plan
**INCLUDE YOUR CV FOR IMMEDIATE CONSIDERATION**
_As an equal opportunity and affirmative action employer, Banner University Medical Group (BUMG) recognizes the power of a diverse community and encourages applications from individuals with varied experiences and backgrounds. BUMG is an EEO/AA - M/W/D/V Employer. POS14492_
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.
$44k-59k yearly est. 60d+ ago
Aesthetic Experience Manager - North Arizona
Evolus, Inc. 4.2
User experience researcher job in Peoria, AZ
Evolus (NASDAQ: EOLS) is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are seeking an experienced and driven Aesthetic Experience Manager (AEM)/ Senior Aesthetic Experience Manager to join our Sales team reporting to the Regional Sales Manager. In this critical role, you will act as a strategic partner to both current and prospective customers across various specialties, promoting the Evolus aesthetics portfolio with expertise and enthusiasm. You will lead sales efforts in your territory-cultivating relationships, identifying new opportunities, and consistently exceeding sales objectives. Your ability to deliver compelling product insights, strategic pricing, and tailored promotional solutions will be essential in driving success and enhancing the Evolus customer journey. This is an exciting opportunity to make a meaningful impact in a growing organization, while shaping the customer experience and contributing to the success of our field sales team.
If you join our team, you will be working on some of the most exciting opportunities and challenges we face, with a team that values growth, recognition, and camaraderie. If you are looking for an opportunity to exhibit your knowledge and technical abilities in a unique environment, then look no further! In this role, you will be challenged to drive the success of Evolus in an effort to build a brand like no other.
Essential duties and responsibilities where you'll make the biggest impact…
* Meet or exceed established sales quotas and performance metrics
* Drive direct sales of our innovative aesthetic products within an assigned territory through execution of sales strategies, promotional campaigns, and educational events
* Represent the Evolus brand with professionalism, integrity, and a deep understanding of our value proposition
* Accurately and promptly complete all administrative responsibilities, including expense reports, sales tracking, and other required documentation
* Maintain consistent follow-up with customers throughout the sales cycle to foster strong, long-term relationships
* Conduct regular in-person and virtual meetings with customer accounts to ensure satisfaction and identify opportunities for upselling or cross-selling
* Effectively manage territory and sample budgets, ensuring all spending aligns with corporate guidelines and expectations
* Stay current on all relevant clinical data, product updates, and industry trends to serve as a reliable resource for customers
* Collaborate with customers to plan, coordinate, and execute promotional activities that drive brand awareness and product adoption
* Responsible for ensuring personal and company compliance with all Federal, state, local and company policies & procedures
* Perform ad-hoc project requests and additional duties when assigned
* Other duties as assigned
* This is a field-based position in North Arizona and the surrounding area. Must live in territory and no relocation assistance provided
* Up to 50-75% travel, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings
Qualifications and Skills You'll Bring to the Team…
* Bachelor's degree or equivalent work experience
* Valid driver's license
* Excellent analytical, problem solving and organizational skills
* Strong interpersonal and teamwork skills
* Effective verbal and written communication skills
* Technically savvy with the ability and desire to embrace new and necessary applications
* Willingness and ability to travel up to 50-75% of the time, including regular in-person visits with customer accounts, territory coverage, regional meetings, and occasional national sales events or trainings
Preferred AEM Qualifications…
* 5+ years of successful sales experience in the injectable aesthetics market, or comparable experience selling to medical spas, plastic surgeons, dermatologists, or other cash-pay healthcare verticals strongly preferred
* Candidates with less experience but a strong aptitude for sales, a passion for aesthetics, and a track record of high performance in consultative or relationship-based sales roles are encouraged to apply
* Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships
* Experience working in fast-paced, entrepreneurial environments with the ability to adapt quickly and take initiative
* Comfort with clinical education, promotional activities, and engaging multiple stakeholder types (e.g., physicians, office managers, staff)
Senior AEM Requirements (external candidates)…
* Above AEM criteria +
* Minimum of 3 years of field experience selling injectables in the aesthetics space
* Proven success in driving sales growth and developing key customer relationships
* Deep knowledge of facial aesthetics, injectable products, and competitive dynamics.
* Strong strategic and negotiation skills, with the ability to influence decision-makers.
* Demonstrated ability to lead within a territory and mentor peers as needed.
Preferred Qualifications…
* Proven ability to build and grow a territory, drive new business, and manage long-term customer relationships
Compensation & Total Rewards
This is an Exempt position. The expected base pay range for this position is $100,000 for the Aesthetic Experience Manager position and $120,000 for the Senior Aesthetic Experience Manager. You are eligible for a sales incentive compensation terms and conditions apply. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations including but not limited to role-relevant knowledge and skills, experience, education, geographic location, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn't have to worry about, from employer covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and wellbeing resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Years holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company on the forefront of innovation, while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don't just work together, we've built a culture of inclusion! Because of this, you'll find yourself immersed in an environment that not only promotes respect, collaboration and team building, but a community too. And that's just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at ************** or reach out to ******************.
#LI-HH1 #LI-REMOTE
$100k-120k yearly Auto-Apply 2d ago
Principal User Experience (UX) Designer
Collabera 4.5
User experience researcher job in Phoenix, AZ
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
The Principal UX Designer will work closely with the Director of UX + UI, UX Researchers, and an existing team of high performing Designers to create the userexperience for the core journeys and products of AmericanExpress.com. You will partner closely with product owners, usability testing leads, and engineers to enhance the overall quality, value, and experience of our products and core journeys. As a Principal UX Designer you will be hands on in all aspects of userexperience including: gathering and understanding business & user requirements, creating information architecture diagrams and user flows, building detailed wireframes, high & low fidelity prototypes and the creation of new concepts. The Principal UX Designer will lead the UserExperience for our core set of products and journeys. Responsibilities include:
• Transform ideas, business opportunities, research and creative vision into tangible products and services that provide clear, usable, useful and desirable outcomes for users
• Create detailed wireframes, information architecture diagrams, user flows and prototypes
• Lead and establish best practices and design thinking / process - driving best digital experiences
• Lead UX design works in agile, fast moving environment - fluently deliver just in time design works for sprint cycles while enhancing the quality and experience of the products
• Lead teams of UX designers through all phases of product development, ship, and iterate
• Manage relationships with global business partners, brainstorm and create concepts which form the userexperiences cross channel (mobile, tablet and desktop )
• Work in collaboration with key project team members, including userexperienceresearchers, product owners, tech leads, developers, strategy, PM, and visual design
• Be a passionate advocate for the user, ground ideas in data driven solutions by partnering with our UserExperienceResearch team to incorporate customer insights and principles throughout the creative process.
• Ensure adherence to design best practices, standards, brand consistency
Qualifications
• 8+ years UX experience designing consumer facing applications, websites and mobile experiences
• Innate gift to simplify
• Profound capacity to turn complex interactions into intuitive userexperiences
• Deep and committed user empathy
• Self starter -leads projects, products and teams by example
• Exceptional skills in ideation, sketching, wireframing, user flows, mapping and information architecture
• Ability to create both high & low fidelity prototypes improve
• Fluency with design tools, most notably OmniGraffle, Ilustrator, Photoshop, InDesign, Invision and/or other UX & prototyping software
• Clear and current understanding of the capabilities and limitations of HTML, CSS, JavaScript & developing platforms
• Demonstrated experiences launching products on javascript frameworks, designing responsive cross channel services and applications, and delivering UX works within agile production
• Driven explorer to improve user needs and make life easier for the user without the user asking
• Data sleuth - great skill combing through analytics and behavioral insights to generate new experiments and opportunities to improve our products and differentiate the userexperience
• Clear and confident communicator with an affinity for visual storytelling , knows how to communicate with team, peers, and business leads
• Ability to learn quickly and provide UX leadership in a dynamic and matrixed environment
• Strong portfolio showing breadth of UX Design work
• Experience with service design a +!
Additional Information
To Set up Interview please contact:
Vishwas Jaggi
************
$69k-91k yearly est. 60d+ ago
Principal UX Designer
MSR Technology Group
User experience researcher job in Scottsdale, AZ
Job DescriptionInfomatics is partnered with a large retailer that is hiring a Principal UX Designer on a direct/FTE basis near Phoenix, AZ. All applicants must be eligible and willing to be hired directly on W2. This is on-site at our client's HQ office. Not remote.The Principal UX Designer leads the design of the Company's web presence, solves user issues and addresses business goals with the focus on simplicity, ease of use and overall userexperience. Drives the strategic direction of prototypes and validates new product ideas using Lean Startup and Design Thinking principles. Essential Duties and Responsibilities:
Defines standards/ design requirements for wireframes, user flows, information architecture, site maps, functional specifications/ requirements and functional prototypes; approves final design product.
Researches, strategizes and defines innovative user interfaces and interaction styles to improve user productivity, including insight into emerging design and technology trends; develops creative solutions to complex problems.
Interprets analytics data to identify user behavior and make recommendations for improved userexperience.
Creates A/B and multi-variant to inform design decisions.
Oversees/ validates usability and prototype studies through the use of multi-variant testing.
Works with ideas, information and material from corporate stakeholders to develop prototypes and strategies to reach UX goals.
Develops strategies to increase engagement and interaction.
Stays current on the latest UX trends, principles and strategies.
Looks to the future - Introduces best practices, technology, innovation and creative troubleshooting.
Answers employees, vendors or other customers by questions related to UX design, procedures and processes.
Completes work in a timely and accurate manner while providing exceptional customer service.
Other duties as assigned.
Background & Experience Required:
This position requires a minimum of eight years progressive experience designing usable interfaces and interactions, preferably in a large multi-site organization; retail experience is a plus.
Requires a thorough understanding of how visual and interactive design work together to create a superior product.
Experience with consumer web-based products is necessary.
Demonstrated expertise with Adobe Creative Suite and prototyping software (Sketch, InVision, etc.) is required.
Familiar knowledge with HTML/CSS, Javascript are a plus.
Proven experience conducting qualitative userresearch and usability testing is necessary. Proven organizational, strategic problem-solving and decision-making skills in the field of design are vital.
Demonstrated ability to communicate across all levels of the organization is necessary, specifically to clearly articulate complex technical ideas to a non-technical audience both verbally and in writing, particularly when communicating conceptual ideas and design rationale.
Ability to motivate self and others while managing multiple projects and meeting various deadlines simultaneously is required.
Proficiency with Microsoft office, including skills with Word, Excel, Access and PowerPoint is necessary.
Ability to extract ideas from key stakeholders, listen to new ideas and move the team along toward business objectives is vital.
Fostering an environment of teamwork, diversity, and idea sharing to generate the best possible outcome is required.
A Can-Do attitude and the ability to adjust to changing requirements are essential.
Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes.
Educational Requirements:This position requires a bachelor's degree in web design, HCI, IT, digital culture or a related field, or equivalent experience.
$71k-102k yearly est. 25d ago
Member Experience Manager
EŌS Fitness 3.9
User experience researcher job in Arizona
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$13 - $15 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$13-15 hourly Auto-Apply 11d ago
Marketing Peer-to Peer Student, ASU Tempe - Arizona State University
Aramark Corp 4.3
User experience researcher job in Tempe, AZ
The Student Worker - Functional cleans and maintains assigned area(s) to meet customer and client satisfaction. Job Responsibilities * Adheres to established procedures to provide a safe working environment including complying with OSHA, state, local, federal, and Aramark regulations
* Maintains a clean and orderly environment to project the safety and health of others
* Properly cleans and maintains housekeeping equipment
* Cleans assigned areas to Aramark and client standards and requirements
* Follows procedures for storage and disposal of trash and transports it to designated areas
* Reports maintenance concerns via work order requests to appropriate personnel
* Secures the facility, ensuring building is locked/unlocked as required
* Ensures security of company assets
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
* Previous custodial experience preferred
* Frequent lifting, carrying, pushing, or pulling greater than 50 lbs.
* Must be able to follow basic safety procedures and precautions due to physical risks and exposure to hazardous chemicals
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter.
Nearest Major Market: Phoenix
$27k-56k yearly est. 28d ago
Online Research Participant - Earn Cash for Sharing Your Views
Opinion Bureau
User experience researcher job in Chandler, AZ
Take quick online surveys and earn rewards for sharing your thoughts. Join today - it's free and easy!
$52k-99k yearly est. 1d ago
UX Researcher, Qualitative
Meta 4.8
User experience researcher job in Phoenix, AZ
Our UX Research team is designing for the global spectrum of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a wide range of perspectives and stem from many different perspectives, approaches, experiences and backgrounds.We're looking for excellent communicators who are knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society. They will also need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of Meta.
**Required Skills:**
UX Researcher, Qualitative Responsibilities:
1. Work closely with product and business teams to identify research topics
2. Act as a thought leader in the domain of research, while advocating for the people who could use our products
3. Design and execute end-to-end custom primary research using a wide variety of methods
4. Design studies that address both user behavior and attitudes
5. Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
6. Communicate results and illustrate suggestions in compelling and creative ways
7. Work cross-functionally with design, product management, content strategy, engineering and marketing
8. Generate insights that both fuel ideation and evaluate designs
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree with 4+ years of relevant experience within userexperience, applied research setting and/or product research and development, Master's degree and 2+ years relevant experience, or a PhD and relevant experience
10. Experience conducting In-Depth Interviews or Focus Groups and Concept Testing or Usability Testing
11. Interest in and experience executing hands-on, primary research
12. Experience translating research findings into strategic narratives
**Preferred Qualifications:**
Preferred Qualifications:
13. Experience with consumer products, consumer insights, or product development
14. Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics
**Public Compensation:**
$103,000/year to $166,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$103k-166k yearly 60d+ ago
Principal UX Designer
Discount Tire 4.3
User experience researcher job in Arizona
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
The Principal UX Designer shapes the vision of the Company's digital applications (Web, POS, etc.) that solve user issues and address business goals with the focus on simplicity, ease of use and overall userexperience. Envisions, prototypes and validates new product ideas using Lean Startup and Design Thinking principles. Requires a thorough understanding of how visual and interactive design work together to create a superior product.
Essential Duties and Responsibilities:
* Responsible for the design, and implementation of experiences and features, across multiple phases of a digital customer experience.
* Responsible for Customer Journey mapping & Service Blueprint creation.
* Work closely with and across teams of developers, product managers, strategists and fellow creatives to deliver exceptional solutions to UX design problems.
* Produce high quality userexperience designs through hybrid wireframe and visual designs, flow diagrams, storyboards, sitemaps, and prototypes.
* Partner with internal brand design teams on the creation of new storytelling experiences.
* Collaborate with team members on userresearch, customer testing, and iterative feedback loops.
* Rapidly iterate on design prototypes and working applications.
* Actively partner with business partners in Brand and Marketing to create consumer and brand-defining experiences that support customer experience and brand differentiation goals.
* Work cross-functionally with Content Strategy, SEO, Brand Awareness, Analytics, Experience Optimization, Product Marketing and Development teams to enhance existing and bring new digital commerce experience to the market.
* Help to define, evolve, disseminate, and audit Discount Tire digital design standards and best practices to other teams and throughout the organization.
* Lead presentations for new or existing work to stakeholders, including management and executive staff.
* Heuristic assessment of digital experiences.
* Competitive landscape audits and benchmarking studies.
* Articulation of project objectives and creative deliverables.
* Planning and conducting stakeholder interviews.
* Planning and conducting customer research - studies, interviews, panels, surveys, etc.
* Evaluation and guidance of ongoing UX design sprints.
* Creation of use case scenarios and user/product journey maps and flows.
* Validation of feature sets and functionality against business and user needs.
* Interprets analytics to identify user behavior with the goal to make recommendations for improved userexperience
* Partner with product owners on product vision, strategy and definition
* Drive an innovation agenda; push to move at the speed of the consumer, meeting our customer where they are and where they are headed by defining distinctive Discount Tire experiences on new and emerging digital platforms.
* Prioritize the customer's needs and interests at all times and drive the same orientation throughout the team.
* Serve as the subject matter expert on userexperience and design thinking for constructing the approach to and interpreting the results of A/B and multivariate test scenarios.
* Define, operationalize and lead the best practice process adoption for including regular customer research, competitive analysis, testing, and adaptive design into the work of the UX team.
* Mentors all levels of UX designers (I, II, & Sr.) as well as educates other members of the organization in the principles of design.
* Ability to make prioritization decisions in the best interest of the user and the organization.
* Responsible for helping drive business outcomes through UX Design.
* Understands and uses business dashboards to understand the health of the business.
* Serves as a Subject Matter Expert for developer partners
* Conducts usability and prototype studies through the use of multi-variant testing to inform design decisions
* Solicits ideas, information and material from corporate and regional stakeholders in order to develop prototypes and strategies to reach targeted audiences
* Develops strategies to increase engagement and interaction
* Stays current on the latest industry technologies, trends and strategies
* Assists employees, vendors or other customers by answering questions related to application development processes, procedures and services
* Completes work in a timely and accurate manner while providing exceptional customer service
* Other duties as assigned
Qualifications:
* This position requires a minimum of eight years of experience creating user-centered designs for ecommerce and retail products.
* A portfolio of work showcasing how content, design and interface work together to create a great userexperience.
* Experience with AI tools and implementation and influence on design and userexperiences preferred.
* Experience with web-based usability testing tools.
* Extensive background leading collaboration sessions with various types of experts and those with differing levels of experience with UX working methodologies.
* Outstanding team player and positive attitude.
* Works well in collaboration environments and can professionally and productively give and receive feedback.
* Strong sense of ownership and accountability.
* Preferred experience with content management systems
* Passion for identifying customer needs and mapping experience solutions to technological evolutions.
* Excellent oral and written communication skills including meeting facilitation and making persuasive presentations to senior leadership.
* Detail orientation and intrinsic passion toward success and high quality delivery
* Logical reasoning, troubleshooting and creative problem solving skills
* Demonstrated attention to detail and process excellence
* Expert knowledge of design tools and best practices
* Proven experience conducting qualitative userresearch and usability testing is necessary. Proven organizational, strategic problem-solving and decision-making skills in the field of design are vital.
* Proficiency with Microsoft office, including skills with Word, Excel, Access and PowerPoint is necessary.
* Ability to extract ideas from key stakeholders, listen to new ideas and move the team along toward business objectives is vital.
* A Can-Do attitude and the ability to adjust to changing requirements are essential.
* Maintaining confidentiality, treating others with respect, and upholding Company values are key attributes.
Educational Requirements:
This position requires a bachelor's degree in web design, HCI, IT, digital culture or a related field, or equivalent experience.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
#LI-GW1
#LI-Hybrid
$67k-100k yearly est. Auto-Apply 28d ago
Member Experience Manager
EŌS Fitness 3.9
User experience researcher job in Phoenix, AZ
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$13 - $15 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.