UX Project Manager
User experience researcher job in Chicago, IL
Onsite schedule: Hybrid 0The UX PM will support project planning and deliverable management across multiple projects. Works with UX team members to create project timelines and monitors progress of UX deliverables. Builds and maintains working relationships with team members, business stakeholders and IT delivery PMs.
5-7 years of experience as a PM
Design or UX Experience preferred
Strong business acumen
Agile experience/certification
Key Responsibilities:
Track UX timelines and project delivery
Create Project Kick-off materials and facilitate kick-off meetings
Develop and drive high-level project milestones and detailed project plan
Assist in managing project backlogs, participating in sprint planning and grooming
Clear communication of project plans, status, and critical issues to project stakeholders and sponsors
Partner with Portfolio Managers and UX lead to maintain UX roadmap for delivery for NOC and Flight Crew space
Assist project to completion through defined stage gates, deliverables, and approvals
Remove roadblocks by identifying issues early and proactively identifying solutions and escalating as appropriate
Additional Skills & Qualifications
Ability to work in a fast-paced, hectic, and energetic environment
Excellent organizational skills
Ability to develop productive working relationships with resources and dependent teams
Demonstrated willingness to go above and beyond to chase down loose ends and deliver projects on time, with expected feature sets
Managed multiple, concurrent projects involving cross-functional groups, from planning, coordination, risk mitigation, and drove those projects through to deployment.
Exhibit appropriate levels of urgency
Experience with GitHub, ADO, JIRA preferred
User Experience Designer
User experience researcher job in Chicago, IL
📍 Buffalo Grove, IL (4 days onsite, 1 remote day) | 💼 Full-time | 💲 $75,000-$90,000 + bonus + benefits
We're representing an innovative technology company in the automotive sector that is hiring their first dedicated User Experience Designer. This is a career-defining opportunity to take ownership of UX design across the business, shaping the direction of new and existing products used by a global customer base.
The Role
As the company's first UX hire, you'll lead design efforts company-wide, working closely with engineers, senior leadership, and product managers. You'll take charge of developing new product wireframes, refreshing existing products, and driving user-centered design practices into the organization.
This is an onsite role (4 days per week, Buffalo Grove, IL), with no visa sponsorship available.
What You'll Do
Lead UX initiatives across web, mobile, and PC-based product interfaces.
Develop wireframes, prototypes, and user flows for new products within your first few months.
Refresh and modernize existing product interfaces.
Collaborate with engineers and senior stakeholders to balance technical feasibility with user needs.
Advocate for UX best practices and influence design decisions with data and empathy.
Work independently on projects with minimal direction, delivering complete design solutions.
Create intuitive interfaces for data-heavy products (charts, graphs, and visualizations).
Stay current with UX trends and tools, continuously improving design processes.
What We're Looking For
3-5 years of UX design experience (minimum 3 years for strong fundamentals).
Bachelor's degree or equivalent experience.
Strong proficiency in Figma (Adobe Creative Suite is a plus).
Portfolio showcasing UX projects designed from scratch (not just tweaks).
Comfortable working with engineers and persuading technical teams on UX principles.
Experience across web, mobile, and PC-based interfaces.
Automotive, aviation, or other transport-related experience is a plus.
Familiarity with front-end technologies (React, JavaScript, HTML, CSS) is beneficial but not required.
Patient, persuasive communicator who thrives working with opinionated stakeholders.
Why This Role?
First UX hire → Opportunity to set the standard and grow into a leadership role.
Direct impact on products used globally by enthusiasts and professionals.
Collaborative, hands-on culture where design decisions are highly visible.
Competitive salary ($75k-$90k), discretionary bonus, and full benefits including medical, dental, vision, PTO, and 401(k) with employer match.
Relocation support available for exceptional candidates.
Interview Process
Recruiter screening (virtual, 30 mins)
Technical interview (virtual, 1 hour with Product Lead)
Onsite final interview (2 hours with Product Lead + COO)
👉 Apply now with your resume and portfolio to be considered.
Mixed Methods UX Researcher - Sr. Associate
User experience researcher job in Chicago, IL
Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As a Senior UX Researcher within the Global Banking team, you will employ the Design Thinking methodology to cultivate a deep understanding of our product users. Collaborating closely with both local and international multidisciplinary teams, you will be responsible for delivering top-tier, comprehensive research deliverables in a dynamic, fast-paced setting. Your role will also involve supporting the creation of premier digital products and services.
Job responsibilities
Plan and execute UX research tasks to align with our product timelines
Advocate for user needs while understanding their connections to our business goals and desired outcomes
Create compelling, multimedia visualizations to highlight insights that provide recommendations, inspire and direct design, and help shape product roadmaps
Collaborate with multidisciplinary teams of researchers, product and content designers, product managers, subject matter experts, and engineers
Organize and document research processes, operations, and outputs to share with other teams
Conduct statistical analyses of behavioral/background/meta data
Share knowledge with, educate, and influence stakeholders about UX research processes and best practices to optimize our operations and elevate our organization
Build research surveys, analyze data, and develop reports and presentations designed to translate complex findings for varied audiences
Required qualifications, capabilities, and skills
Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), a social science, or related fields
3+ years of work experience in the UX research field, with at least some experience working on large and complex products
Samples of work demonstrating relevant experience (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
Experience in planning and conducting different types of research including foundational, generative, and evaluative research at multiple points in the product development lifecycle
Deep understanding of the Design Thinking methodology
Formal training in running higher-level statistical analyses; experience using R
Excellent verbal and written communication skills
Ability to communicate and document research findings through artifacts and presentations
Familiarity with UX research tools (UserTesting, Dscout, etc.)
Preferred qualifications, capabilities, and skills
Experience in planning and facilitating Design Thinking workshops
Familiarity with the financial domain
Familiarity with UX design tools such as Figma and the Adobe suite
Familiarity with Google Analytics, Matomo, or other web analytics platforms
Auto-ApplyUser Experience Researcher, AVP
User experience researcher job in Chicago, IL
User Experience Researcher, Assistant Vice President Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Research, Strategy & Execution. Business Control & Support, and the Chief Operating Office.
Are you a senior UX Researcher who wants to lead high-impact projects, work with cross-functional teams, conduct moderated and unmoderated studies, and mentor other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change, delivering written and oral presentations, evaluating qualitative and quantitative insights, and being an advocate for a more intuitive, seamless user experience.
The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. Our team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm.
We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you!
Once Here You Will...
* Manage both large and small research initiatives collaboratively with your peers in UX Design, Product Management, Technology, Data and Analytics, and more.
* Define research questions and goals, conduct appropriate studies, analyze the findings, and communicate results with clear and compelling presentations.
* Evangelize design thinking, including conducting workshops, helping develop user journeys, and asking the right questions to ensure teams are putting users at the center.
* Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, conduct in-depth interviews, design surveys, moderated and unmoderated sessions, etc.).
* Identify, track, and share overarching research trends.
* Make recommendations on research best practices from previous professional and educational experiences.
*Be willing to take on any task or responsibility, big or small, that furthers the growth of the team.
* Mentor more junior researchers throughout the research process.
* Help to adapt and innovate research practices to meet a rapidly growing team's need.
* Help to identify opportunities for impactful UX research across the firm.
* Facilitate UX workshops with cross-functional teams.
* Help promote a data-driven culture that prioritizes user insights and combats assumptions.
* Thrive in a work culture that is full of collaboration, teamwork, inclusiveness, and warmth. Skills You'll Bring
* 4+ years UX research experience.
* Willingness to run studies from end-to-end (you'll be responsible for every single step, from recruiting participants to sharing insights).
* Experience implementing a range of methodologies, both qualitative (e.g., moderated, unmoderated etc,.) and quantitative (e.g., A/B or multivariate testing, card sorting, survey design etc,.)
* Experience leading and mentoring junior team members.
* An interest in working with both enterprise and consumer technology.
* A persuasive and compelling presentation style and being able to clearly communicate research insights.
* The ability to adapt, pivot, and roll with the punches.
* Preferably M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields
* Familiarity with tools like Figma, UserZoom, UserTesting, Optimal Workshop, and Enjoy HQ preferred.
* Experience in financial services, or a large corporate environment preferred.
Why Work at Morgan Stanley
Besides a competitive salary, work life balance, a clear career path, and great benefits, we take the well-being and work satisfaction of our employees seriously. That's why we put a lot of effort towards creating a safe space for people to be vulnerable, share work, and ask questions that will help them both to grow individually and move their projects forward. You'll be encouraged to bring your own perspective to conversations, and we will help you understand and put into practice what you naturally do best by amplifying each other's strengths.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser.
Salary range for the position: $85,000 and $140,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
Auto-ApplyEmpirical Research - Finance
User experience researcher job in Evanston, IL
Department: Kellogg Finance The Kellogg Finance Department is looking for highly skilled and motivated individuals to work as full-time Empirical Research Associates for a period of at least one year. We will review applications on a rolling basis, with a target initial review on October 31, 2025. (We will also continue reviewing applications received after that date until the positions are filled.)
The position entails close collaboration on a number of finance projects with specific members of the department. Specifically, we are recruiting in the following areas (listed in alphabetical order by faculty sponsor); details are included in the attached pages for each position. Please indicate by checking boxes on the accompanying form the area(s) you are most interested in:
* Empirical Corporate and Business History. Faculty sponsor: Carola Frydman
* Finance and Development (2 positions). Faculty sponsors: Sean Higgins, Dean Karlan, Jacopo Ponticelli.
* Labor and Finance, Data, Payments, and Competition in Financial Intermediation. Faculty sponsors: Maddalena Ronchi, Lulu Wang.
* Empirical Corporate/Household Finance, Innovation, and Labor Economics. Faculty sponsors: David Matsa, Filippo Mezzanotti.
* Macro-Finance, Technology and Labor. Faculty sponsors: Dmitris Papanikolaou, Bryan Seegmiller.
* Empirical Research Generalist (2 positions). Faculty sponsor: Varies by project.
Research duties vary, but may include: performing statistical analyses on large databases utilizing Stata, MATLAB, Python, R and other programming languages; designing and running experiments; scraping data from websites and non-traditional data sources; conducting literature reviews; and writing up results for presentations and publications. Previous holders of this position have participated in graduate courses at Northwestern during their time as research fellows (including macroeconomics, microeconomics, asset pricing, and real analysis) and gone on to top Ph.D. programs in economics and finance including Chicago, Princeton, Kellogg, MIT, NYU, Stanford, UC Berkeley, and Yale.
The ideal candidate will have a strong quantitative background and programming skills, and the ability to work independently. Prior background in economics or finance is useful but not necessary; we welcome candidates with strong technical backgrounds who are looking for more exposure in these fields. This opportunity is ideal for candidates looking to develop their empirical and theoretical skills in preparation for pursuing a graduate program in economics or finance.
Please attach the following to your application:
* The form indicating which position(s) you are interested in applying to.
* A cover letter briefly describing your career or academic goals, your experience as research assistant or other experience with economic research (e.g., senior thesis), and a description of your programming background;
* A current CV;
* Complete undergraduate and graduate transcripts (unofficial is fine).
The starting date is negotiable, but it should be no later than July 1, 2026. Salary Compensation is $25.55 per hour, and we provide standard benefits such as health insurance. Note for international applicants: Kellogg will provide the research fellow with the necessary J-1 Research Scholar visa, subject to USCIS rules and regulations.
To apply, please visit: *********************************************************
Positions (listed in alphabetical order by faculty sponsors)
1) Empirical Corporate and Business History. Faculty sponsor: Carola Frydman.
The position involves close collaboration on research projects on topics related to the evolution of business and financial markets over the long run, including financial and labor market inclusion, corporate governance, innovation, antitrust, and family enterprises. Research associates are expected to actively participate in project meetings and discussions with existing research teams.
Research duties include:
* Performing statistical analyses on large databases utilizing Stata, Python, or R
* Utilizing OCR tools, data parsing, AI, and text analysis to create novel datasets (e.g., based on historical records)
* Writing up results for presentations and publications
* Conducting literature reviews
2) Finance and Development (2 positions). Faculty sponsors: Dean Karlan, Jacopo Ponticelli, Sean Higgins.
Our research topics include financial development, financial inclusion, FinTech, climate finance in developing countries, and law and finance. For more information on the types of research projects you would be working on, please visit our websites.
Research duties include:
* Performing statistical analyses on large databases utilizing Stata, Python, or R
* Designing and running experiments
* Writing up results for presentations and publications
* Conducting literature reviews
3) Labor and Finance; Data, Payments, and Competition in Financial Intermediation. Faculty sponsors: Maddalena Ronchi, Lulu Wang.
The position entails close collaboration on a number of projects covering topics at the intersection between labor economics, personnel economics, and finance, often with a focus on inequality, and projects on industrial organization of the financial sector (for example, what are the effects of competition between payment systems? How is alternative data being used in consumer finance? And why are financial institutions so broad in their scope?). For more information on the types of research projects you would be working on, please visit our websites.
Research duties include:
* Performing statistical analyses on large databases utilizing Stata, Python, or R
* Data scraping from websites and other non-traditional data sources (e.g. historical records, contracts, etc.)
* Writing up results for presentations and publications
* Conducting literature reviews
4) Empirical Corporate/Household Finance, Innovation, and Labor Economics. Faculty sponsors: David Matsa and Filippo Mezzanotti.
Research topics include corporate finance, household finance, innovation, labor economics, and financial technology (FinTech). For more information on the types of research projects you would be working on, please visit our websites.
Research duties include:
* Performing statistical analyses on large databases utilizing Stata, Python, and R
* Data scraping from websites and other non-traditional data sources (e.g., historical records, contracts, etc.)
* Conducting literature reviews
* Writing up results for presentations and publications
5) Macro-Finance, Technology and Labor. Faculty sponsors: Dimitris Papanikolaou and Bryan Seegmiller.
Research topics primarily center on studying the impacts of artificial intelligence and other technologies on the risks faced by workers and firms, but may also cover other topics broadly in the intersection of technology, labor, and macro-finance. For more information on the types of research projects you would be working on, please visit the websites of Professors Papanikolaou and Seegmiller.
Research duties include:
* Performing statistical analyses on large databases using Stata or Python
* Implementing Python-based machine learning and natural language processing tools to create economic measures from textual data
* Some economic modeling may be involved (including solving models by hand or programming dynamic models)
* Writing up results for presentations and publications
6) Empirical Research Generalist. Faculty sponsor: Varies by project.
The position entails close collaboration on a number of finance projects with several members of the department. Research duties vary, but may include: performing statistical analyses on large databases utilizing Stata, MATLAB, Python, R and other programming languages; designing and running experiments; programming simulations of theoretical models; and proving theoretical results. Research fellows work on a variety of projects simultaneously. Prior research topics have included, among others, the importance of information on trade relations, the effect of credit cycles on housing markets, the impact of tail risk on security pricing, and the importance of financial frictions on unemployment.
Applications accepted here: Apply for Job
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
Researcher
User experience researcher job in Chicago, IL
Solutions for Today's Challenges. Vision for Tomorrow's Opportunities. Join William Blair, the Premier Global Partnership.
William Blair has delivered trusted advice for nine decades, and we continue to deepen our expertise and relationships across regions, asset classes, and markets throughout North America, Europe, Asia, and Australia.
We are committed to our people and culture, values, clients, and local communities.
What sets us apart is that we are an independent partnership, with employees who have unique experiences, perspectives, and backgrounds. We provide advisory services, strategies, and solutions to meet clients' evolving needs amid dynamic market conditions and varying industries.
We strive to attract the most qualified, passionate candidates who specialize in investment banking, investment management, private wealth management, and a variety of other business functions.
We work tirelessly to create an inclusive culture and take pride in fostering employees' professional and personal growth. We empower our people to bring their best thinking each day so we can deliver the tailored, thoughtful work and problem-solving abilities that our clients expect.
Equally, we are proud of our long-term partnerships with the communities in which we live and work, a legacy we inherited from our founder.
We invite you to learn about how we are seeking excellence in everything we do and empowering our clients' success with passion, creativity, and rigor. For more information, visit williamblair.com.
Provide research services to all William Blair employees to support their needs in obtaining and evaluating business and competitive data to achieve their business objectives. Determine most appropriate sources and assemble information on companies, industries, mergers and acquisitions, the economy, financial markets, executives and other topics per end user requests. Synthesize research findings and prepare and package information using optimal delivery methods and formats.
Responsibilities include but may not be limited to:
Develop and maintain relationships with firm employees and develop an understanding of their domestic and international business information needs. Utilize established information gathering techniques to scope research projects and determine deliverables.
Evaluate available information sources, including both free and fee-based databases, and select most appropriate sources based on user information needs.
Plan and execute short-term and in-depth research projects and analysis within established deadlines. Perform multiple research projects simultaneously, communicating with requestors on progress and issues that may impede success.
Synthesize information research and prepare and package information using optimal delivery methods and formats. Ensure that deliverables are concise, organized and consistent with Business Information quality standards.
Prepare training materials and provide instruction on research methods and resources to firm employees.
Contribute to knowledge initiatives, including identifying and evaluating new information resources, contribute to research content, and cross training with co-workers.
Ensure all work activities are in compliance with applicable rules, regulations, policies and procedures.
Escalate issues or complex requests, as necessary.
Additional responsibilities as requested.
Qualifications:
Bachelor's Degree required
Master's Degree in Library and Information Science strongly preferred
At least 3 years of experience performing research required; financial services firm experience strongly preferred
Experience with database services such as LexisNexis, Factiva, S&P Market Intelligence, Pitchbook, and LSEG Workspace preferred
Strong investigative research and analytical skills
Proficiency conducting in-depth company, biographical, multi-industry, financial, market, legal, and regulatory research
Commitment to customer service
Strong verbal and written communication skills
Ability to work in a fast-paced environment
Ability to work independently in support of team goals
This role may be hybrid or remote out of the following locations: Baltimore, Boston, Charlotte, Chicago, Denver or New York City.
A reasonable estimate of the current base salary range at time of posting is below. Base salary does not include other forms of compensation or benefits. Actual base salary within the specified range is based on several factors, including but not limited to applicant's skills, prior relevant experience, specific degrees and certifications, job responsibilities, market considerations and, if applicable, the location of the position.
This role is eligible for either a discretionary annual bonus (based on company, business unit and individual performance) and/or commission-based incentives.
Our featured benefit offerings include medical, dental and vision coverage, employer paid short & long-term disability and life insurance, 401(k), profit sharing, paid time off, Maven family & fertility benefit, parental leave (including adoption, surrogacy, and foster placement), as well as other voluntary benefits.
Salary Range$75,000-$95,000 USD
William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/v
Be aware of hiring scams: William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process.
Note to External Recruiters / Search Firms: William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.
Download William Blair's privacy policies for job applicants:
California Consumer Privacy Act Privacy Notice (CCPA)
General Data Protection Regulation Privacy Notice (GDPR)
Contact us should you have any questions or concerns.
Auto-ApplyVulnerability Researcher - Assessments & Exercises
User experience researcher job in Chicago, IL
JobID: 210672538 JobSchedule: Full time JobShift: Day Base Pay/Salary: Jersey City,NJ $152,000.00-$260,000.00; New York,NY $152,000.00-$260,000.00; Chicago,IL $133,000.00-$225,000.00; Brooklyn,NY $152,000.00-$260,000.00
As an Vulnerability Researcher - Assessments & Exercises at JPMorgan Chase in the Cybersecurity Technology & Controls line of business, you will contribute significantly to enhancing the firm's cybersecurity or resiliency posture by using industry-standard assessment methodologies and techniques to proactively identify risks and vulnerabilities in people, processes, and technology. Design and deploy risk-driven tests and simulations (or manage a highly-skilled team that does) and inform analysis to clearly outline root-causes. In this role, you will evaluate preventative controls, incident response processes, and detection capabilities, and advise cross-functional teams on security strategy and risk management.
We are seeking a dedicated vulnerability researcher to engage in advanced vulnerability analysis and research, addressing the complex demands of our mission. In this role, you will work closely with fellow researchers and defense teams to identify vulnerabilities and develop cutting-edge solutions. The ideal candidate will be self-motivated, possess extensive technical curiosity, and have a strong background in reverse engineering. You will thrive in a collaborative environment, working on challenging targets to enhance our security posture.
Job responsibilities
* Design and execute testing and simulations - such as penetration tests, technical controls assessments, cyber exercises, or resiliency simulations, and contribute to the development and refinement of assessment methodologies, tools, and frameworks to ensure alignment with the firm's strategy and compliance with regulatory requirements
* Evaluate controls for effectiveness and impact on operational risk, as well as opportunities to automate control evaluation
* Collaborate closely with cross-functional teams to develop comprehensive assessment reports - including detailed findings, risk assessments, and remediation recommendations - making data-driven decisions that encourage continuous improvement
* Utilize threat intelligence and security research to stay informed about emerging threats, vulnerabilities, industry best practices, and regulations. Apply this knowledge to enhance the firm's assessment strategy and risk management. Engage with peers and industry groups that share threat intelligence analytics
* Conduct in-depth vulnerability research and exploit development across a broad range of software on modern operating systems, edge devices, on premise, and open-source software.
* Reverse engineer binaries using tools such as IDA Pro, Ghidra, or Binary Ninja to identify novel attack surfaces and develop proof-of-concept exploits.
* Use common VR toolsets such as Fuzzers, disassemblers, debuggers, and code browsers for static and dynamic analysis.
* N-Day vulnerability analysis, patch diffing, and zero-day vulnerability research.
* Collaborate with other teams to share findings, support vulnerability triage, patch prioritization, and IOCs sharing, supporting the firm's mission requirements.
* Document research findings, proof-of-concepts, and technical workflows.
Required qualifications, capabilities, and skills
* Obtain 5+ years of experience in cybersecurity or resiliency, with demonstrated exceptional organizational skills to plan, design, and coordinate the development of offensive security testing, assessments, or simulation exercises
* Track record of discovered vulnerabilities (CVEs) in high-profile targets in at least one of the following environments: operating systems, mobile devices, web applications, browsers.
* Proven hands-on experience in vulnerability research and PoC/exploit development, reporting, and mitigating security vulnerabilities in open-source projects.
* Expertise in advanced analysis frameworks leveraging symbolic execution techniques and dynamic binary instrumentation to uncover, triage, and exploit complex software vulnerabilities.
* Hands-on proficiency exploiting complex vulnerability classes - including user-after-free, double free, type confusion - and applying advanced exploitation techniques such as heap spraying and controlled memory corruption to achieve reliable code execution.
* Strong understanding of at least two operating systems internals throughout user mode and kernel mode (Microsoft Windows, GNU/Linux, Android, MacOS, or iOS).
* Experience auditing large C/C++, Java, and .Net codebases combining automated static analyzers with manual review to trace data and control flow, uncover memory-safety, injection, and deserialization vulnerabilities and produce proof-of-concept code.
* Extensive reverse engineering expertise on x86/x64 and ARM/ARM64 binaries, employing IDA Pro, Ghidra, Binary Ninja, WinDbg, GDB, and RR for deep static/dynamic analysis and root cause vulnerability discovery.
* Knowledge of US financial services sector cybersecurity or resiliency organization practices, operations risk management processes, principles, regulations, threats, risks, and incident response methodologies
* Ability to identify systemic security or resiliency issues as they relate to threats, vulnerabilities, or risks, with a focus on recommendations for enhancements or remediation, and proficiency in multiple security assessment methodologies (e.g., Open Worldwide Application Security Project (OWASP) Top Ten, National Institute of Standards and Technology (NIST) Cybersecurity Framework), offensive testing tools, or resiliency testing equivalents
* Excellent communication, collaboration, and report writing skills, with the ability to influence and engage stakeholders across various functions and levels
Preferred qualifications, capabilities, and skills
* Bachelor's degree in computer science, or PhD in a related technical field, or an equivalent combination of education and/or experience in a related field.
* 5+ years of experience in exploit research and development.
* Experience using Fuzzing tools such as LibFuzzer, LibAFL, AFL++, OSS-Fuzz, Syzkaller and program analysis tools such as LLVM, Angr, KLEE, Intel Pin, DynamoRIO, and Frida.
* Experience emulating embedded platforms for live debugging.
* Kernel and low-level OS development.
* Deep Linux internals knowledge (SELinux, AppArmor, Seccomp, eBPF, containers, VMs).
* Deep Windows internals knowledge (KASLR, DSE, SSDT, IDT, SMEP, SMAP, PXN, KPP, KDP, VBS, HVCI, KMCI, UMCI).
Auto-ApplyProspect Researcher
User experience researcher job in Chicago, IL
Job Description
The Fellowship
is an organization of bridge builders whose vision is that Jews and Christians will reverse their 2,000-year history of discord and replace it with a relationship marked by dialogue, understanding, respect and cooperation. Together we are able to help more than a million Jews in need each year. Our success is built on a culture that celebrates the differences in who we are, what we have experienced, and how we think.
(Chicago/Hybrid) The position of Prospect Research is to research and analyze information on current and prospective Fellowship donors and prepare detailed reports for development officers to assist in the cultivation of donors. This position reports directly to the Prospect Research & Budget Manager and is based in our Chicago headquarters.
We are seeking an individual with a bachelor's degree or equivalent experience. A minimum of one to three years of experience as a prospect researcher within a non-profit organization, or comparable experience in non-profit development or a related field, is required. Demonstrated skills in all phases of donor research involving fee and non-fee Internet based research sources such as LexisNexis, DonorSearch, and Salesforce is preferred. Demonstrated analytical and investigative skills are preferred. Individuals with experience in biographical or genealogical research and or data management or demonstrated proficiency in a related field such as history, library science or genealogy is preferred.
Essential Job Responsibilities Include:
Donor Research and Reporting:
Conduct in-depth research of current and prospective donors determining their propensity and capacity to give major or planned gifts.
Utilize appropriate software and Internet based resources for research.
Prepare detailed analysis and reports on donor profiles to support development officers' cultivation efforts.
Prepare detailed briefings for management and giving officers upon request.
Database Management:
Record prospect research information on donor database.
Trend Analysis:
Providing ongoing assessment of research methods, goals and strategies.
Keep abreast of trends in prospect research through training, reading industry publications, etc.
Standard Operating Procedures:
Develop and implement standardized, analytical approaches to prospect research rating systems.
Technical & Individual Skills:
Intermediate level proficiency in Microsoft Office applications (Word, Excel, Power Point).
Intermediate level proficiency in Internet research methodology.
Excellent verbal and written communication skills with the ability to express self effectively and concisely.
Excellent customer service skills necessary to professionally and effectively interact with staff, management and donors.
Strong organization skills with the ability to simultaneously manage multiple tasks or projects with competing deadlines.
Must be self-motivated, and proactive with the ability to work independently with minimal direction.
Knowledge of donor types and an understanding of fundraising processes, or cycles of engagement: identification, cultivation, solicitation, and stewardship; or a desire to learn this process.
Professionalism and discretion in handling confidential donor and prospect information.
Come and experience all that
The Fellowship
offers, including the ability to make an impact in a global nonprofit with collaborative team members, professional growth opportunities and mission focused work. We have great benefits, newly designed offices and are located on Wacker Drive, across from the Chicago Riverwalk. Please submit your resume and salary requirements.
Key words: Donor Research, Prospecting, Trend Analysis
We are an equal opportunity employer (EOE).
Market Simulator Quant Researcher
User experience researcher job in Chicago, IL
Our client, a successful HF/MF HF is looking for a Quant Researcher for their Market Simulation team. This person will be part of a centralized team that is responsible for the Market Simulator research tool sets and data sets that are utilized by the firmwide. This simulation platform is a unique, high performance system which provides traders a competitive edge to successfully optimize and execute their strategies. What you'll do: You will be actively involved in research projects associated with latency and available liquidity prediction as well as algorithmic improvement based on requirements provided by our internal trading teams. You will need to be successful at determining efficient methods to store and analyze very large amounts of data and develop tools to evaluate the large volume of market data to help improve trading strategies performance.
Partner directly with the internal trading teams to build and enhance market prediction models utilizing quantitative problem solving and advanced statistical techniques.
Investigating and designing data mining and machine learning algorithms
Conduct research for the purpose of modeling and forecasting future price actions and volatility.
Responsible for developing and improving scalable quantitative research frameworks using Python, C++, and other software systems.
Research new methods for capturing risk exposure, evaluating risk/reward and performance attribution across multiple asset classes.
Build and expand the current revenue base by developing and exploring new opportunities.
Skills you will need:
At least 5+ years of experience in Machine Learning and/or Statistics
Strong Python experience
Experience with C++ or another lower level language a plus
Excellent problem solving abilities
Excellent comp package and relo assistance offered to the right candidate.
Thank you for illuminating hiring with Quanta Search!
********************
Web Browser Researcher
User experience researcher job in Chicago, IL
Position Overview: We are seeking a highly skilled and inquisitive Web Browser Researcher to enhance the accuracy and stability of Fingerprint's core products, including device identification and bot detection. This role is ideal for individuals passionate about JavaScript, Web APIs, and web security concepts, with a strong background in reverse engineering and browser automation.
Responsibilities:
Conduct in-depth research on innovative techniques for device identification and bot detection in modern web browsers.
Explore and analyze existing browser technologies to identify new detection opportunities.
Develop research tools to validate hypotheses and enhance detection capabilities.
Document and share valuable insights regarding web platform security, automation techniques, and browser mechanics with the team.
Take ownership of research initiatives, demonstrating autonomy in ambiguous and evolving environments.
Drive the full research lifecycle-from ideation to validation-before handing off implementation to the dedicated engineering team.
Must-Have Skills:
Strong understanding of web platform technologies, web security, and networking fundamentals.
Proficiency in JavaScript and familiarity with browser internals.
Hands-on experience with reverse engineering JavaScript, including deobfuscation and bot automation techniques.
Solid grasp of internet security, privacy mechanisms, and detection evasion strategies.
Proven ability to conduct independent, complex research and present findings effectively.
High level of personal ownership, autonomy, and initiative.
Excellent English communication skills (written and verbal).
Preferred Qualifications:
Expertise in bot detection techniques and countering advanced evasion strategies.
Proven contributions to Chromium, Firefox, or WebKit bug trackers.
Open-source contributions related to web security, bot detection, or browser technologies.
Familiarity with backend development, particularly in Golang (Go).
Our Tech Stack:
Frontend: TypeScript
Backend: Golang
Infrastructure: AWS (Elastic Beanstalk, DynamoDB)
As a Web Browser Researcher at Fingerprint, you will work on cutting-edge technology, directly influencing the evolution of our core products. We foster an environment of innovation, collaboration, and continuous learning, and we're eager to welcome a dynamic and self-motivated researcher to our team.
If you're passionate about pushing the boundaries of web platform research, we encourage you to apply today!
Auto-ApplyGA Research - Mathematics - Fall 2024/Spring 2025
User experience researcher job in Normal, IL
GA Research - Mathematics - Fall 2024/Spring 2025 Job no: 518128 Work type: On Campus
Title: GA Research - Mathematics - Fall 2024/Spring 2025 Division Name: Academic Affairs Department: Mathematics
Job Summary
Graduate research assistants are generally assigned to individual faculty members to assist with their research, and most of the assigned duties are tied to this research. The nature of the assistance varies by discipline and can involve a variety of activities, such as:
1. Data gathering
2. Data analysis
3. Participate in departmental seminars, workshops, and other professionally-related activities
4. Assist other faculty-specific academic activities as needed
Salary Rate / Pay Rate
$737 half time, $1473 full time
Required Qualifications
1. B.S. degree in mathematics, statistics, actuarial science, or related fields.
2. GPA of 3.0 or better.
3. Minimum score of 300 (computer-based) on the verbal and quantitative portions of the GRE. A minimum of 150 on the quantitative portion is required.
4. International students must have shown good academic and communication skills.
5. Eligible for appointment as per the requirements in the Graduate Assistant Handbook, which can be found at *****************************************************
6. Degree-seeking graduate student at Illinois State University in the Department of Mathematics
Work Hours
Varies
Proposed Starting Date
08/16/2024
Required Applicant Documents
Resume
Statement of Purpose
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Special Instructions for Applicants
Applicants are required to provide a statement of purpose explaining the following: (1) The applicant's prior experience with course instruction and tutoring; (2) The applicant's interest in Actuarial Science, Applied Statistics, Biomathematics, Math education, or General Mathematics. (3) The applicant's mathematics, statistics, computer skills, special courses/training, courses in actuarial sciences, mathematics, statistics, math education, and research methods.
Note: If you have not yet been assigned a University ID, but are interested in applying for this graduate assistantship, please proceed with the graduate assistant application process. For the first question regarding your University ID, simply enter in nine (9) zeros (e.g., 000000000).
You must be eligible for employment in the United States and at Illinois State University and/or for the number of hours required for the position.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held. International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work up to 28 hours per week when the university is not in session. Please contact the Office of International Student and Scholar Services for guidance on visa restrictions on work hours. The University cannot grant exceptions to visa status rules/laws.
Contact Information for Applicants
Cassie Snelling, ******************
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at **************.
Advertised: 02/13/2024 Central Standard Time
Applications close:
Employee Referral
Send me jobs like these
We will email you new jobs that match this search.
Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.
The email address was invalid, please check for errors.
You must agree to the privacy statement
GA Research - Mathematics - Fall 2024/Spring 2025 Opened02/13/2024 Closes DepartmentMathematics Graduate research assistants are generally assigned to individual faculty members to assist with their research, and most of the assigned duties are tied to this research. The nature of the assistance varies by discipline and can involve a variety of activities.
TEST Current Opportunities
GA Research - Mathematics - Fall 2024/Spring 2025 Opened02/13/2024 Closes DepartmentMathematics Graduate research assistants are generally assigned to individual faculty members to assist with their research, and most of the assigned duties are tied to this research. The nature of the assistance varies by discipline and can involve a variety of activities.
Easy ApplyUser Experience Designer
User experience researcher job in Buffalo Grove, IL
HP Tuners LLC is a global leader in the automotive aftermarket, developing software and hardware for the best tuning and diagnostics solutions. To support our continual growth, we are expanding our team with the addition of a User Experience Designer.
The User Experience Designer will be responsible for creating intuitive, engaging, and seamless user experiences for our digital products. The User Experience Designer will collaborate closely with product managers, developers, and stakeholders to design user interfaces and experiences that will help HP Tuners meet our business goals.
This position reports to the Product Manager, Motorsports. This position requires a minimum of 4-days onsite work in Buffalo Grove, Illinois.
Essential Duties and Responsibilities
· Creates intuitive, creative and highly usable solutions for a variety of product design challenges, including mobile desktop and hardware interfaces in a timely and organized manner.
· Leads the design process for new experiences and improvements to existing experiences.
· Balance innovation with user familiarity, leveraging established patterns and considering expectations shaped by current UI trends. Conduct user research, interviews, surveys, and usability testing to understand user needs, pain points, and behaviors.
· Develop wireframes, prototypes, story boards and user flows to communicate research and design ideas clearly and efficiently.
· Apply user-centered design principles and industry best practices to create engaging user experiences across web and mobile platforms.
· Work closely with cross-functional teams, including product managers, developers, and other stakeholders to ensure designs align with product vision and technical feasibility.
· Contribute to and maintain design systems, ensuring consistency across products and platforms.
· Plan and execute usability tests to gather feedback and iterate on designs based on user insights.
· Stay updated on the latest UX trends, tools, and best practices to continuously improve our design processes and user experience.
· Understand product specifications and user psychology and predict which might work for both.
Requirements
Skills and Qualifications
· Bachelor's or advanced degree Human Factors, Interactive Design, Visual Design or an equivalent degree focused on user centered design principles.
· Excellent academics usually with a GPA greater or equal to 3.0
· Prior experience in the aftermarket car and/or automotive industry is highly preferred.
· High effectiveness in communicating across cross-functional teams.
· Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
· Strong problem-solving skills and ability to understand complex technical concepts and communicate them to diverse audiences. Ability to think critically about user needs and technical constraints.
· Capable of multi-tasking and prioritization to deliver on business commitments in a fast-paced and dynamic work environment..
Physical Requirements
· Working Conditions: While performing the duties of this job, the employee is regularly required to sit and work at a desk and a computer for prolonged periods of time will be expected to encounter periods of sitting at a desk and working on a computer.
Please Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of HP Tuners.
Compensation and Benefits
This position requires a minimum of 4-days onsite work in Buffalo Grove, Illinois. Relocation assistance is available for the right candidate.
At HP Tuners LLC, we understand that compensation plays a key role when considering a new opportunity. We are dedicated to ensuring fair pay for all employees and continually work towards greater transparency in our compensation practices. The estimated base salary range for this position is 75,000-90,000, with actual pay determined including factors such as location, skills, experience, and other relevant considerations. This position also qualifies for a discretionary bonus and a complete benefits package, including medical, dental, vision, life, and disability coverage, paid time off (PTO), and a 401(k) program with employer matching.
HP Tuners LLC is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class. HP Tuners LLC does not use AI (Artificial Intelligence) to make decisions in the hiring process. If AI (Artificial Intelligence) is utilized, HP Tuners LLC will include a disclaimer in the relevant job posting.
UCD UX Designer
User experience researcher job in Bloomington, IL
TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process.
Job Description
Application Consultant Usability & User Experience
Bloomington, IL
6+ months
Description:
Extensive and diverse user-centered visual design experience, with focus on cross-channel visual design strategy, UX design and creative leadership
Exceptional understanding of the graphical and the functional aspects of transactional, multi-channel web design, and the ability to execute both Exceptional, diverse creative portfolio demonstrating imagination, creativity, and problem-solving skills, particularly with more complex/dynamic content across multi-channel customer journeys
B.F.A. or even a Master's Degree in Graphic Arts, Visual Design, Digital Media or Visual Communications or related design field strongly desired Varied portfolio awards, and/or involvement in industry communities or associations required
Qualifications
UX Designer, Citizens and GCs, W2s needed (not C2C)
Additional Information
Phanindra
Tel : ************ X 248
Direct : ************
Fax : ************
Email : ************************
Easy ApplyUCD UX Designer
User experience researcher job in Bloomington, IL
TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry-oriented business process.
Job Description
Application Consultant Usability & User Experience
Bloomington, IL
6+ months
Description:
Extensive and diverse user-centered visual design experience, with focus on cross-channel visual design strategy, UX design and creative leadership
Exceptional understanding of the graphical and the functional aspects of transactional, multi-channel web design, and the ability to execute both Exceptional, diverse creative portfolio demonstrating imagination, creativity, and problem-solving skills, particularly with more complex/dynamic content across multi-channel customer journeys
B.F.A. or even a Master's Degree in Graphic Arts, Visual Design, Digital Media or Visual Communications or related design field strongly desired Varied portfolio awards, and/or involvement in industry communities or associations required
Qualifications
UX Designer, Citizens and GCs, W2s needed (not C2C)
Additional InformationPhanindra
Tel : ************ X 248
Direct : ************
Fax : ************
Email : ************************
Easy ApplyUX Designer
User experience researcher job in Naperville, IL
Insight Global's largest chemical solutions client is seeking a strong UX/UI Designer to join their team in Naperville, IL. This role will focus on designing intuitive, user-friendly experiences for platforms such as PowerApps, CRM systems, and other internal tools to support the Sales and Service pillar within the company.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
3-5 years of experience in UX/UI design.
Strong proficiency in Figma and hands-on design skills.
Experience working on customer-facing products preferred.
Ability to adapt to different platforms and environments (mobile, web, internal tools).
Excellent communication and presentation skills.
Flexibility and ability to work in a fast-paced environment. Customer-Facing Product Experience: Adds broader perspective and skills.
Flexibility Across Platforms: Ability to design for multiple environments (mobile/web).
Chicago/Naperville Presence: Easier collaboration with co-located team.
Executive Presence: Comfort interacting with senior stakeholders.
UX Designer
User experience researcher job in Moline, IL
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Expert level experience with applicable design tools (e.g. Adobe Creative Suite) - 4-7 years.
• Expert level experience within User-centered visual and interaction design principles - 4-7 years.
• Work experience in a team environment - 4-7 years
• Experience facilitating design workshops and informal teams - 4-7 years.
A strong candidate will also have:
• Experience with JavaScript and common libraries such as jQuery.
• Experience working in a UX role or on a UX team.
• Experience with usability testing and research methodologies such as direct observation interviews, focus groups, and card sorting.
• Experience with responsive design and/or phone and tablet interface design.
• A strong passion for proven and emerging interaction and UI design patterns.
• Experience negotiating with stakeholders to drive an intentional design philosophy
Qualifications
• Strong creative and visual design background including web, user interface, and graphic design.
• Fluency with design tools including Adobe Fireworks, Photoshop and Dreamweaver.
• Demonstrated ability to deliver clean and usable digital interfaces while applying visual brand guidelines. Experience with core web UI development languages including HTML and CSS.
• Strong communication and presentation skills, including the ability to lead design discussions and workshops.
• Ability to manage multiple projects at once while quickly shifting focus and maintaining strong attention to detail.
Additional Information
To know more about this position, please contact:
Jeff Demaala
************
Consumer Experience Manager
User experience researcher job in Chicago, IL
The Role
The Manager, Consumer Experience leads a high-performing hybrid team of onsite and remote CX Representatives to deliver best-in-class service across every consumer interaction. This role is responsible for driving daily operations, ensuring service excellence, and maintaining alignment with GTI's mission to create a seamless, positive experience for every consumer.
You will foster a positive, high-performing environment that supports engagement, accountability, and professional growth. In addition to managing daily operations, this role oversees core department functions including staffing and scheduling, system management, call center reporting, training and QA, and ongoing employee development. The Manager will also play a key role in capturing and analyzing Voice of the Consumer (VOC) data, preparing weekly and monthly summaries to identify trends, measure service performance, and drive continuous improvement.
This position partners closely with Retail, Accounting, IT, Operations, and Brand teams to strengthen collaboration, streamline communication, and ensure consistent service across all markets.
Responsibilities
Lead daily CX Support operations, ensuring timely, accurate, and empathetic service across all consumer channels.
Oversee scheduling, staffing, QA, and training to maintain coverage, performance, and service excellence.
Serve as an escalation point for complex consumer situations and drive root-cause
Analyze VOC data and service trends to inform leadership and drive process improvements.
Track and analyze KPIs (SLA, CSAT, response time, resolution rate) to measure success and identify opportunities.
Maintain and update SOPs, FAQs, and training materials to ensure clarity and consistency.
Align CX Support strategies with broader Retail and Brand goals for a seamless consumer journey.
Collaborate with Retail, Operations, IT, Brand, Accounting to enhance communication and CX systems.
Recruit, coach, and develop team members through 1:1s, performance reviews, and ongoing feedback.
Support AU launches, new market transitions, and high-volume periods with flexibility and proactive planning.
Qualifications
5+ years of contact center or consumer experience operations leadership experience, preferably in a hybrid or multi-site environment.
Proven ability to lead, coach, and develop teams to meet or exceed performance goals.
Strong analytical skills with the ability to interpret KPIs, VOC data, and service metrics to drive improvements and business insights.
Proficiency in Microsoft Office, program management tools, and consumer service software solutions (e.g., FreshService, Reputation, Meltwater, CRM platforms).
Skilled in influencing and collaborating across cross-functional teams to align initiatives and drive operational consistency.
Excellent written and verbal communication skills; able to connect effectively at all levels, internally and externally.
Demonstrated ability to manage multiple priorities, make data-driven decisions, and deliver results in a fast-paced, time-sensitive environment.
Strong consumer-first mindset with exceptional follow-up, organization, and problem-resolution skills.
Illustrated Proven history of living GTI's Behaviors: Consumer Focus, Collaborates, Values Differences, Adapts to Change, Business Insights and Drives Results.
Additional Requirements
Must pass any and all required background checks
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid driver's license
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range$80,000-$100,000 USD
Auto-ApplyUX UI designer
User experience researcher job in Elk Grove Village, IL
Job Description
Required Education:
• Bachelor's degree in UX, Interaction Design, Graphic Design, HCI, or a related field.
Mandatory Qualifications ("Must-Haves")
•7+ years of professional UX/UI experience in an enterprise or agency setting.
• Proven experience creating desktop, responsive web, and mobile applications.
• Expert proficiency in Figma and Figjam (specifically building and maintaining asset libraries).
• A strong portfolio demonstrating user interface design and design systems work.
• Experience working within and contributing to established design systems.
Preferred Qualifications ("Nice-to-Haves")
• Experience with design tokens in Figma.
• Familiarity with AG Grid and ZeroHeight.
• Experience managing a design backlog and sizing work.
• Financial services industry experience (a plus, but not required).
• Skills in storyboarding, data visualization, animation, or usability studies.
The designer will be the third member of the Design System design team. The primary focus is on detailed visual and interface design, component creation, and design token work for an enterprise-scale design system. This is a senior-level, individual contributor role that requires strong collaboration with both design and development teams to maintain and evolve the design system used across the company's products.
Key Responsibilities
• Maintain, evolve, and create assets and pattern libraries in Figma.
• Design accessible, inclusive components and write supporting documentation.
• Implement designs based on the existing system and UX best practices.
• Collaborate closely with developers to ensure high-quality implementation.
• Help establish consistent delivery processes and handoff patterns for the design system.
Soft Kills:
• Must be a self-driven, collaborative problem-solver with strong communication skills.
Application & Interview Process
• Portfolio is required.
• Interview Process: Two rounds.
• Candidates should be prepared to answer questions from an attached questionnaire (provided to suppliers as a guide).
UX Designer
User experience researcher job in Chicago, IL
Job Description
We are seeking a User Experience (UX) Designer with 3-5 years of experience designing intuitive and engaging digital experiences. The ideal candidate will excel at wireframing, creating user stories, and using tools such as Figma and Sketch to translate requirements into user-friendly designs. This role is essential in ensuring our applications and platforms meet user needs while aligning with business objectives.
Key Responsibilities
Develop wireframes, user flows, and prototypes to guide design and development.
Create and refine user stories based on research and business requirements.
Collaborate with product managers, developers, and stakeholders to ensure design feasibility.
Use Figma, Sketch, and other design tools to produce high-quality mockups.
Conduct usability testing and iterate designs based on user feedback.
Advocate for user-centered design principles throughout the development lifecycle.
Maintain and evolve design systems, style guides, and UI component libraries.
Mandatory Skills
Proficiency in wireframing and developing user stories.
Hands-on experience with Figma and Sketch.
Strong understanding of UX design principles and best practices.
Ability to collaborate effectively with cross-functional teams.
Experience translating business requirements into intuitive digital interfaces.
Desirable Skills
Familiarity with other design tools (Adobe XD, InVision, Miro).
Experience conducting user research, persona development, and usability testing.
Knowledge of UI design fundamentals and responsive design.
Exposure to Agile methodologies and design sprints.
Ability to present and defend design decisions to stakeholders.
UX Designer
User experience researcher job in Ohio, IL
Job Title: UX Designer Employment Type: Full-Time About Us: Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4.
Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students. The platform serves as a school district's Intelligent Growth Engine, driving instructional coherence by unifying assessment, instruction, and tutoring around the chosen curriculum.
Unlike any other edtech tool, Amira continuously identifies each student's skill gaps and collaborates with teachers to build lesson plans aligned with district curricula, pulling directly from the district's high-quality instructional materials. Teachers can finally differentiate instruction with evidence and ease, and students get the 1:1 practice they specifically need, whether they are excelling or working below grade level.
Trusted by more than 2,000 districts and working in partnership with twelve state education agencies, Amira is helping 3.5 million students worldwide become motivated and masterful readers.
Job Summary:
As a User Experience Designer at Amira, you will lead the design of innovative, AI-powered products that help children learn to read and teachers drive literacy growth. You'll balance strategy and execution - crafting elegant, effective designs while helping define how AI shapes user experience across Amira's ecosystem.
This role is ideal for a designer who thrives in a startup-paced environment, can collaborate with opinionated stakeholders, and is equally comfortable setting design direction and pushing pixels. You will work closely with Product, Engineering, and Learning Science teams to transform complex educational and technical challenges into delightful, intuitive experiences.
Essential Funaction
Design Leadership & Delivery
* Translate product vision and user needs into clear flows, wireframes, prototypes, and final designs.
* Deliver designs that balance speed, usability, and visual excellence.
* Manage and communicate design rationale, aligning cross-functional partners around user experience goals.
* Mentor and support other designers in maintaining consistency and craft.
Product & Collaboration
* Partner closely with Product Managers and Engineers to define user problems, scope solutions, and deliver intuitive, AI-enhanced experiences.
* Advocate for user-centered design decisions that also align with business goals and founder vision.
* Collaborate across teams - from Learning Science to Marketing - to ensure a cohesive brand and product experience.
* Participate in sprint planning, design reviews, and retrospectives to ensure agile and efficient delivery.
AI-Driven Design & Innovation
* Leverage AI tools to accelerate ideation, design exploration, and iteration.
* Research and integrate emerging AI capabilities to enhance personalization, adaptivity, and engagement in Amira's products.
* Collaborate with engineers and data scientists to explore how AI can drive dynamic user interfaces and content experiences.
Mindset
* Thrives in fast-paced, high-accountability environments.
* Energized by collaboration and creative problem solving.
* Comfortable with ambiguity and quick iteration.
* Sees constraints as opportunities for innovation.
* Passionate about the intersection of design, AI, and learning.
Qualifications
* Bachelor's degree in Design, Human-Computer Interaction, or a related field (or equivalent professional experience).
* 3-5 years of experience as a UX/UI or Product Designer in SaaS, edtech, or consumer apps.
* Deep experience designing and shipping high-quality experiences in fast-paced, startup-like environments.
* Strong visual design expertise with a refined sense of typography, layout, and brand application.
* Skilled in using modern AI design tools and workflows (e.g., Galileo, Midjourney, Figma AI, ChatGPT, or equivalent).
* Comfortable working with founders and stakeholders to bring a vision to life-even when that vision differs from your personal preference.
* Excellent communicator who can present and defend design decisions clearly while welcoming feedback.
* Hands-on, self-directed, and capable of managing multiple projects simultaneously.
* Experience with design systems, agile collaboration, and rapid iteration.
* Passion for improving education and student outcomes through thoughtful, human-centered design.
Benefits:
* Competitive Salary
* Medical, dental, and vision benefits
* 401(k) with company matching
* Flexible time off
* Stock option ownership
* Cutting-edge work
* The opportunity to help children around the world reach their full potential
Commitment to Diversity:
Amira Learning serves a diverse group of students and educators across the United States and internationally. We believe every student should have access to a high-quality education and that it takes a diverse group of people with a wide range of experiences to develop and deliver a product that meets that goal. We are proud to be an equal opportunity employer.
The posted salary range reflects the minimum and maximum base salary the company reasonably expects to pay for this role. Salary ranges are determined by role, level, and location. Individual pay is based on location, job-related skills, experience, and relevant education or training. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, military service, or any other status protected by law.