User experience researcher jobs in Carlsbad, CA

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital , WD , WD_BLACK™, and SanDisk Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage. Job Description Western Digital creates technologies that power the world's data infrastructure. From advanced storage solutions to intelligent data systems, we enable customers, businesses, and partners to unlock the full potential of their data. Across our Sales and Marketing organization, we continue to innovate, streamline operations, and accelerate growth through modern analytics and AI-driven automation. We are seeking an AI Researcher who will evaluate how artificial intelligence can improve processes, reduce operational costs, generate additional revenue opportunities, and enhance productivity across the Sales and Marketing organization. This is a research-focused role, not a developer position. The AI Researcher will analyze current workflows, tools, and data usage patterns, identify opportunities for AI-driven impact, and advise internal engineering and development teams on which solutions should be prioritized for implementation. The ideal candidate blends strategic thinking, technical understanding, and business acumen. They will research new AI techniques, assess feasibility, map processes, calculate ROI, and propose clear, actionable recommendations that enable developers and systems teams to build the highest-value solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct research on AI and machine learning capabilities that can support Sales and Marketing goals such as cost reduction, lead generation, funnel optimization, and workflow automation Analyze current organizational processes and identify high-ROI opportunities for AI intervention Evaluate and score potential automation or optimization projects based on feasibility, cost, impact, and data readiness Partner closely with developers, analysts, and system owners to translate research findings into actionable system enhancements Create research briefs, business cases, and recommendation documents for leadership Propose frameworks for automated lead scoring, customer segmentation, predictive insights, content generation workflows, and marketing efficiency improvements Evaluate vendor AI tools, platforms, and integrations; compare build vs buy recommendations Develop a roadmap for AI adoption within Sales and Marketing, aligning with business priorities and budget constraints Stay current on industry trends, LLM advancements, AI-driven marketing technologies, and competitive benchmarks Conduct ethical and risk assessments for any proposed AI solution, ensuring alignment with security and compliance standards What Success Looks Like Identifying high-value opportunities that result in meaningful cost savings or efficiency gains Providing clear, actionable, and prioritized recommendations to developers Delivering research that accelerates WD's AI adoption and supports organizational decision-making Creating a scalable and repeatable evaluation framework for future AI initiatives Qualifications REQUIRED Bachelor's degree in Data Science, Computer Science, Applied Math, Business Analytics, or related field 5+ years of experience in AI research, marketing analytics, sales operations research, or similar roles SKILLS Strong analytical and quantitative skills, including the ability to model savings, revenue lift, and efficiency gains Familiarity with AI technologies including LLMs, GenAI platforms, embeddings, RAG systems, and marketing automation tools Comfortable evaluating AI workflows, APIs, and vendor features to assess feasibility Excellent understanding of Sales and Marketing processes including funnel analytics, lead generation, audience segmentation, and campaign optimization Strong documentation and communication abilities; able to translate research insights for non-technical stakeholders Ability to partner cross-functionally with product managers, developers, and business leaders PREFERRED Experience working in a Sales, Marketing, or E-Commerce environment Exposure to Adobe Marketing ecosystem (Analytics, Target, Marketo), Salesforce, or similar platforms Prior involvement in cost-optimization programs or operational efficiency projects Experience developing business cases or ROI analyses for technical investments Understanding of data governance, AI ethics, and responsible AI practices Additional Information Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 2/25/2026 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. Compensation & Benefits Details An employee's pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You will be eligible to be considered for bonuses under either Western Digital's Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital's Standard Terms and Conditions for Restricted Stock Unit Awards. We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email ******************.