User Experience Researcher
User experience researcher job in New York, NY
Job No. ROCGJP00038098
Six month Contract
Job Description: UX Researcher, AI & LLM Products (Contract)
Team: Foun ation Model Group, Prescient Design (AI for Drug Discovery)
The Foundation Model group within Prescient Design is seeking an exceptional UX Researcher for a 6-month contract. Our team is at the forefront of developing AI and agentic frameworks to revolutionize drug discovery. We are specifically looking for candidates with direct experience in LLMs (Large Language Models) and AI agents, and/or a background in biotech, pharma, or a related industry, with a proven track record of shipping internal software products.
As the bridge between our AI development team and our users-world-class scientists and biomedical experts-your mission is to ensure our agentic framework is not only powerful but also intuitive and seamlessly integrated into the complex workflows of cutting-edge drug discovery. You will champion a user-centered approach, translating deep user insights into a product that accelerates scientific breakthroughs.
The Hiring Manager is prioritizing profiles with experience in LLMs/agents and a background in biotech, pharma, or a related field, specifically those who have shipped an internal build, software, or product.
The Role
In this role, you will be instrumental in shaping the user experience of our internal AI platforms. Your key responsibilities will include:
Define AI Product Strategy Through UX Research: Lead end-to-end user research to directly inform the product roadmap for our agents and LLM-based applications. Identify critical pain points in scientific workflows and uncover new opportunities for AI to drive efficiency and discovery.
Design and Execute Rigorous Usability Studies for AI Products: Develop and implement specialized user testing methodologies (e.g., contextual inquiries, task-based usability tests) to evaluate the effectiveness and intuitiveness of our LLM-driven interfaces and agentic workflows.
Operationalize User Feedback for AI Systems: Build and manage a systematic process for gathering, analyzing, and tracking qualitative feedback on our models and agents, enabling data-informed improvements to the core AI infrastructure.
Uncover Actionable Insights for Agentic Frameworks: Analyze qualitative data from user sessions to understand how scientists interact with and trust AI outputs. Synthesize findings to reveal what drives user adoption and engagement with complex AI tools.
Build a User-Testing Infrastructure for Internal AI Tools: Create and maintain reusable testing protocols and recruitment pipelines tailored for internal, expert users, elevating the quality and efficiency of user research across the organization.
Collaborate Deeply with AI/ML Engineers & Scientists: Work closely with technical teams to translate complex user needs from drug discovery units into clear, actionable product requirements for our AI models and agentic systems.
Communicate with Clarity and Impact: Synthesize diverse data to provide compelling insights and recommendations. Effectively advocate for the user to both technical and non-technical stakeholders, influencing product features and the strategic roadmap.
Qualifications
3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems or internal tools.
3-5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.
Demonstrated experience with AI products, specifically Large Language Models (LLMs) and AI agents.
Experience with UserTesting, Contentsquare, or similar usability testing platforms.
Have experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.
Know how to connect deep user insights to product strategy, roadmap decisions, and business impact.
Possess strong analytical skills and are comfortable synthesizing complex, often ambiguous, qualitative data into clear, actionable themes.
Enjoy tackling ambiguous, high-stakes problems and have a genuine curiosity for understanding complex domains like drug discovery.
Communicate with clarity, empathy, and a strategic focus.
Highly Preferred
Direct experience shipping internal software, tools, or products within biotech, pharma, or a related industry.
Hands-on experience with LLM-based applications and standardized protocols like MCP (Model Context Protocol).
Experience working directly with subject matter experts and stakeholders on internal tools.
Who We Are
Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society. Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis.
Genentech is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
User Researcher
User experience researcher job in New York, NY
About Us:
Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email-with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role
We're seeking an experienced User Researcher to join our growing team. This role will be instrumental in shaping our product decisions through deep user insights and strategic research initiatives. In this role, you'll:
Lead end-to-end research projects from planning and methodology selection to execution and presentation of findings, working at both a strategic and tactical level.
Conduct qualitative and quantitative research including user interviews, usability testing, participatory design, diary studies, usability studies, and surveys - to deliver the right type of data and insights at the right time.
Deliver actionable insights that enable us to deeply understand our customers, identify business opportunities, and shape decision-making. Proactively share these insights, leveraging clear communication strategies and advanced storytelling, and adapting your approach for different audiences.
Build strong cross-functional relationships, partnering with Design, Product, Engineering, and Data Science to integrate research and user feedback into different phases of product development process.
Skills You'll Need to Bring:
You have 4+ years of professional industry experience in UX research, ideally for digital products. Bachelors Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar.
You care about the business needs, implications, and practicality of your work. You can balance between craft, speed, and the bottom line and have a consistent record of using your research skills to drive product and business impact.
You understand the strengths and limitations of different research methods and when to apply them, and have hands-on experience independently designing and running UX research from beginning to end.
You're a good listener who collaborates well with different stakeholders. You observe and internalize all inputs and feedback to help you reach an optimal decision and prioritize wisely.
Advanced survey expertise, including sampling, questionnaire design and data analysis skills.
Nice to Haves:
Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
Passion for working and learning in a fast-growing company
Experience with SQL, R, Python or other data analyses tools
Experience communicating research to executive stakeholders
You're familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. - and understand why we're big fans.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in New York, the estimated base salary range for this role is $185,000- $220,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion's Global Recruiting Privacy Policy.
#LI-Onsite
Auto-ApplyUX Researcher
User experience researcher job in New York, NY
R&D Partners is seeking to hire a UX Researcher II in South San Francisco, CA.
Your main responsibilities as a UX Researcher II:
Define AI Product Strategy Through UX Research: Lead end-to-end user research to directly inform the product roadmap for our agents and LLM-based applications. Identify critical pain points in scientific workflows and uncover new opportunities for AI to drive efficiency and discovery.
Design and Execute Rigorous Usability Studies for AI Products: Develop and implement specialized user testing methodologies (e.g., contextual inquiries, task-based usability tests) to evaluate the effectiveness and intuitiveness of our LLM-driven interfaces and agentic workflows.
Operationalize User Feedback for AI Systems: Build and manage a systematic process for gathering, analyzing, and tracking qualitative feedback on our models and agents, enabling data-informed improvements to the core AI infrastructure.
Uncover Actionable Insights for Agentic Frameworks: Analyze qualitative data from user sessions to understand how scientists interact with and trust AI outputs. Synthesize findings to reveal what drives user adoption and engagement with complex AI tools.
Build a User-Testing Infrastructure for Internal AI Tools: Create and maintain reusable testing protocols and recruitment pipelines tailored for internal, expert users, elevating the quality and efficiency of user research across the organization.
What we are looking for in a UX Researcher II:
3-5+ years of experience conducting UX research and usability testing, preferably with complex, expert-facing systems or internal tools.
3-5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.
Demonstrated experience with AI products, specifically Large Language Models (LLMs) and AI agents.
Experience with UserTesting, Contentsquare, or similar usability testing platforms.
Have experience building and scaling a user research practice, including establishing processes for recruitment, testing, and knowledge management.
Why Choose R&D Partners?
As an employee, you have access to a comprehensive benefits package including:
Medical insurance PPO, HMO &
Dental & Vision insurance
401k plan
Employee Assistance Program
Long-term disability
Weekly payroll
Expense reimbursement
Online timecard approval
Pay Scale:
$109,470 $197,036
Dependent on Experience)
R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.
R&D Partners is an equal-opportunity employer.
Marketing Insights Researcher - Scaled Business Marketing
User experience researcher job in New York, NY
The mission of the Marketing Insights team is to understand the needs, experiences, behaviors, and attitudes of our users and customers to maximize the value Meta can deliver across our platforms and services. Our team are experts in research technique and practice, but our differentiator is how we act as full-stack partners to help identify and actualize the marketing strategies that connect people and businesses to meaningful experiences.
Minimum Qualifications
* Research Expertise: 6+ years of research experience. High degree of qualitative and quantitative research expertise, with the ability to apply them in a business context to drive decision-making and raise salience of new opportunities
* Marketing Expertise: Proven expertise in shaping insights-driven marketing campaigns and product launches from definition to execution with a focus on shaping strategy, driving alignment, and delivering business outcomes
* Strategic skills: Adept at navigating ambiguity, identifying problems to solve, setting priorities, and driving learning agendas with minimal guidance
* Education: Bachelors degree required, MA or PhD preferred
Preferred Qualifications
* 3+ years experience working in the digital advertising landscape and specifically with Meta's suite of advertising and measurement products
* Experience with marketing campaign analysis and measurement
* Experience influencing, and providing direction to cross-functional teams, including engineering, data science, sales, product, and creative to execute and evaluate marketing campaigns
Responsibilities
* Develop the learning agendas to support progress on business goals
* Design and execute quantitative and qualitative research to support decision-making, strategic planning and shape marketing/brand strategies, campaign development, product development, retail/channel strategy
* Translate research findings into actionable insights with clear recommendations
* producing highly effective communication that motivates people to apply learnings in marketing and across the organization
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
UX Researcher IV - GenAI
User experience researcher job in New York, NY
Job Description
About the Role
We are seeking a UX Researcher to join the Creation team, where you will play a pivotal role in shaping the future of generative AI (GENAI) experiences on a leading social platform. Your research will be foundational to the team's success, driving the discovery of latent user needs, informing product strategy, and enabling rapid iteration and market readiness for GENAI-powered features.
Key Responsibilities
Partner with researchers, designers, product managers, and engineers to identify, define, and deliver impactful products for GENAI initiatives.
Develop and execute comprehensive research roadmaps that align with product goals and timelines, working both independently and collaboratively.
Lead and manage research studies across all phases of the product development cycle, from scoping needs and designing plans to conducting studies and synthesizing actionable insights.
Influence product strategy, execution, and go-to-market planning by providing data-driven insights that guide the development and refinement of GENAI features.
Oversee and coordinate with external research vendors to expand team capabilities and ensure high-quality research outcomes.
Facilitate rapid feedback loops on GENAI prototypes, enabling quick iteration and effective decision-making based on user insights.
Must-Have Skills
Proven track record of successful research execution within large-scale product ecosystems.
Demonstrated ability to independently lead research projects from inception to completion, including scoping, planning, execution, and insight delivery.
Strong ability to collaborate with cross-functional teams, driving alignment and momentum across disciplines.
Extensive experience designing and executing qualitative research studies, with the ability to leverage data to support hypotheses and product decisions.
Exceptional verbal and written communication skills, with the ability to distill complex findings into clear, compelling narratives for diverse audiences.
Ability to work independently, manage time effectively, and balance competing priorities with sound judgment.
Nice-to-Have Skills
Experience working with AI technologies, particularly in the context of product research or development.
Expertise in advanced quantitative research methodologies and analytics.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
Location: Remote (NYC strongly preferred)
Role type: Contract - 6 Month Position
Expected hours: 40 per week
Benefits:
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Application Question(s):
Do you or will you in the future require any sponsorship to work in the US?
Language:
English (Required)
UX Researcher_New York
User experience researcher job in New York, NY
We are looking for an experienced UX researcher to join our team. You will be responsible for helping define and drive the future of our products. You will reveal what our users need from our products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.
Strong candidates should be familiar with the design thinking process, best-practice research methodologies, and be willing to operate at both a strategic level and at a tactical level.
What will you do?
Conduct primary and secondary user research.
Conduct and evaluate quantitative and qualitative research.
Perform market and ethnographic research.
Work closely with cross-functional teams to identify and evaluate research topics.
Plan and implement user research strategies and methodologies.
Advocate research findings to diverse audiences through written and oral presentations.
Mentor and coach junior UX researchers on the team.
Perform usability studies with consumers.
Ask questions, gather data, and analyze data.
Use a diverse set of UX research tools
Design and conduct research using appropriate methodologies from fields like Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, or Sociology.
Examine and interpret existing research and product designs to provide guidance to product teams and generate hypotheses.
Define and lead the UX research strategy for a specific product area.
Collaborate with stakeholders, at all levels, to define useful measures/metrics and evaluate user experience at scale. Communicate research findings in a convincing and actionable manner for audiences that include non-technical peers, research experts, and executives.
Mentor and lead stakeholders and researchers to generate hypotheses and develop plans for high-quality, high-impact research.
What are we looking for?
Five or more years of UX research experience
Bachelor's or MS in a human behavior related field (or equivalent and demonstrable work experience)
Ability to share research results quickly and effectively
Ability to perform all research-related tasks including research, planning, evaluating, and iteration
Ability to formulate specific, answerable, and practical questions
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
Experience with remote testing tools
A strong desire for creative problem-solving with a positive attitude
Compensation, Benefits and Duration
Minimum Compensation: USD 52,000
Maximum Compensation: USD 182,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post
Auto-ApplySenior UX Researcher (12-month FTC)
User experience researcher job in New York, NY
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and in 2021 became a wholly-owned subsidiary of Etsy. Find out more at *************
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they're from. Just as our platform connects people globally, we believe our workplace should reflect the diversity of the communities we serve. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We're proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status. We're continuously evolving our recruitment processes to ensure fairness and are open to accommodating any needs you might have.
If, due to a disability, you need adjustments to complete the application, please let us know by sending an email with your name, the role to which you would like to apply, and the type of support you need to complete the application to *********************. For any other non-disability related questions, please reach out to our Talent Partners.
We're looking for a Senior User Researcher to join our UX research team to help us understand our users, their needs and create delightful user experiences across our product. You'll be comfortable scoping out, designing and undertaking robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.
At Depop, research underpins our design process end-to-end. You'll be working side-by-side with fellow researchers, designers, product managers, copy writers and analysts to shape the future of fashion.
In addition to being adept at a wide range of methodologies (from ethnography, depth interviews and diary studies to surveys and usability testing) you'll also understand how to synthesise data from multiple sources into compelling, actionable insights and advocate for user needs in a rapid-paced, high growth environment.
Responsibilities
Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and executing the research all the way through to analysing and sharing your findings with the team
Work closely with product managers, designers, engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
Lead the research for a product area, suggesting the best approach and methods to use so we're capturing the right insights that help us grow and develop our product
Autonomously carry out research from tactical to strategic using a wide range of research methods, e.g. remote interviews, ad-hoc surveys, unmoderated research.
Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself using our internal behavioural tools or surveys.
Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or any other method that gets the insights into our decision-making
Educate and advocate for UX research across the organisation
Collaborate in the continuous improvement of the research team processes and best-practices
Contribute to the growth and skill development of more junior research team members
Requirements
A senior UX researcher with a strong portfolio demonstrating a wide range of qual and quant methods e.g. in exploratory, generative and evaluative research
Experienced in delivering autonomously and to the highest quality standards
5 years + of experience in advocating for and delivering UX Research in different environments
Effective in seeking out, building and maintaining strong and trusting relationships with key stakeholders across the business
Effective and compelling communicator: Collate and disseminate various threads of insights into easy-to-digest and actionable recommendations
You are able to communicate research findings clearly, accurately and in a compelling way utilising a variety of written and visual formats
You thrive in an agile, ever-changing, and demanding environment that requires multi- tasking
Comfortable working with remote peers on a consistent basis
Additional Information
Health + Mental Wellbeing
Medical Plan, HSA, Dental & Vision
Health Benefit Resources via Sequoia App, One Medical and Health Advocate
Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7
401(k) Retirement Savings
Work/Life Balance:
22 days annual leave + public holidays
1 company-wide day off per quarter, for you to take some time for yourself and decompress
Ability to work abroad for 4 weeks per year
Family Life:
18 weeks of paid parental leave for full-time regular employees
Shared parental leave, and paid emergency parent/carer leave
Learn + Grow:
Twice yearly development chats and yearly performance reviews
Learning budget
Upskilling our employees with company wide training workshops, materials and resources
Your Future:
401(k) Retirement Savings Plan
(eligible after completing 1,000 hours in a given calendar year)
Auto-ApplySenior UX Researcher
User experience researcher job in New York, NY
ADP is hiring a Senior UX Researcher.
Are you inspired by transformation and making an impact on the lives of millions of people every day?
Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?
Well, this may be the role for you. Ready to design what's next?
In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research methods to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product.
To thrive in this role, you should be comfortable running all phases of research, from planning to study and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You need experience conducting research interviews, survey coding (bonus points if you excel at complex survey design), and unmoderated usability testing. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.
Like what you see? Apply now!
Learn more about ADP at jobs.adp.com
What You'll Do:
Here's what you can expect on a typical day in the life of a UX Researcher at ADP.
Product voice and ownership mindset. You're the lead voice asking why to understand what questions you need to answer and how data might help make those decisions. You'll also create proposals and timelines to make these ideas a reality.
Strategy and vision. We're always looking for new methods and approaches to reliable scientific data. You have a desire and aptitude for spotting User Experience research trends and turning them into enterprise recommendations.
You'll work each day with people from across the product development team in a fast-paced environment to understand issues and communicate user priorities.
Recruit - Collect. Having experience working in scrums and as part of Agile work teams, you'll recruit and manage test participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design.
Variety of work. There is no typical day. You could be working on anything from data collection to one-on-one conversations with clients or coding a survey. You know how to apply different methods based on the situation.
AI-Enhanced research. You'll work with research tools that incorporate modern AI capabilities, and give you convenient, hands-on exposure to emerging technologies and helping stay current as the field continues to evolve.
Senior UX Researcher
User experience researcher job in New York, NY
ADP is hiring a Senior UX Researcher.
Are you inspired by transformation and making an impact on the lives of millions of people every day?
Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?
Well, this may be the role for you. Ready to design what's next?
In this role, you will be part of ADP's UX Research team, where you will identify and conduct various research methods to inform what we create for ADP's cloud-based payroll, tax, HR, and benefits solutions. Every day, you will be the voice of our clients with UX designers, product managers, and developers. You're on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our developers better understand their clients so that they can build a better product.
To thrive in this role, you should be comfortable running all phases of research, from planning to study and presentation. You know how to identify the proper research methods based upon the product phase and timeline. You need experience conducting research interviews, survey coding (bonus points if you excel at complex survey design), and unmoderated usability testing. We're looking for an out-of-the-box thinker with a hunger to try new things and a passion for impact. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.
Like what you see? Apply now!
Learn more about ADP at jobs.adp.com
What You'll Do:
Here's what you can expect on a typical day in the life of a UX Researcher at ADP.
Product voice and ownership mindset. You're the lead voice asking why to understand what questions you need to answer and how data might help make those decisions. You'll also create proposals and timelines to make these ideas a reality.
Strategy and vision. We're always looking for new methods and approaches to reliable scientific data. You have a desire and aptitude for spotting User Experience research trends and turning them into enterprise recommendations.
You'll work each day with people from across the product development team in a fast-paced environment to understand issues and communicate user priorities.
Recruit - Collect. Having experience working in scrums and as part of Agile work teams, you'll recruit and manage test participants for your research and collect quantitative and qualitative data to meet product goals and support data-driven design.
Variety of work. There is no typical day. You could be working on anything from data collection to one-on-one conversations with clients or coding a survey. You know how to apply different methods based on the situation.
AI-Enhanced research. You'll work with research tools that incorporate modern AI capabilities, and give you convenient, hands-on exposure to emerging technologies and helping stay current as the field continues to evolve.
UX_Testing
User experience researcher job in New York, NY
This role offers the chance to contribute to Client Relationship Management, a key strategy for Commercial & Investment Bank (CIB). The DPS CRM team is a part of JP Morgan's larger CIB Strategy Americas organization, functioning as an internal consulting group addressing high-priority topics.
As a Vice President within the Customer Relationship Management team, you will be responsible for managing product-related complex issues in a dynamic environment and promoting value realization in collaboration with implementation teams. Your role includes formulating the product strategy, setting objectives, and developing roadmaps for the Customer Relationship Management. You will work closely with senior leaders on the Commercial and Investment Banking front office team, as well as leaders across the Digital Platform Services organization. As a part of JP Morgan's Commercial and Investment Bank, a global leader in banking, markets, wholesale payments, and securities services, you will be entrusted with business from the world's most significant corporations, governments, financial institutions, pensions, sovereign wealth organizations, states, and municipalities. We offer our clients a comprehensive suite of global financial services and capabilities, providing strategic advice, raising capital, managing risk, and extending liquidity in markets worldwide. Our goal is not only to help clients succeed but also to contribute to orderly and well-functioning markets and support global economic growth across our businesses.
Job Responsibilities
Lead CRM product to resolve diverse problems identified by business stakeholders
Lead teams of strategists to develop and execute roadmaps partnership with technology leaders
Gather, synthesize, and creatively analyze data (e.g., financial modeling, valuation analysis) to provide insights, identify issues and arrive at recommendations
Develop and execute roadmaps to test / evaluate strategies and insights which could span process improvement and organizational change efforts and identify potential roadblocks / obstacles and escalate issues, as needed
Plan and execute research with business partners via in-depth interviews, facilitated working sessions, design workshops, focus groups, and surveys
Develop and apply an understanding of innovation in financial services and emerging technologies (e.g., Artificial Intelligence, Machine Learning, Robotic Process Automation)
Support early-stage execution and op model for new priority areas to validate strategic assumptions
Develop strategic presentations for both internal and external audiences
Coach and mentor colleagues; create and/or contribute to an environment of collaboration and mutual responsibility
Required qualifications, capabilities, and skills:
8+ years of experience with either premier management consulting firm (including minimum 2+ years of Manager experience) or investment banking (Mergers & Acquisitions, Coverage, Capital Markets, Equity Research) division (minimum 2+ years as Vice President), and Financial Institutions industry experience
Experience leading teams and having an outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), influence senior business leaders, work well in cross-functional teams.
Demonstrated ability to execute strategic programs in a complex, multi-functional environment
Exceptionally strong project management skills
Passion to foster an environment of active constructive feedback and continuous development
Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
Advanced Microsoft Suite Excel and PowerPoint skills
Bachelor's degree in Economics, Finance, Math, Engineering, or a related field
Preferred qualifications, capabilities, and skills:
Graduate degree in Economics, Finance, Math, Engineering, or a related field
Experience applying data analysis to solve business problems in a fast-paced environment
Experience with cross-functional collaboration, including influencing stakeholders and working with diverse team
Auto-ApplyHead of Virtual Events/Experiences
User experience researcher job in New York, NY
About Riley
Riley is on a mission to create happier and more engaged teams. For ages, offices have played a major part in company culture and now that workplace trends have accelerated towards remote and hybrid teams, we're here to fill the void left by the rituals and experiences that used to be shared in person. Riley's answer is a platform that combines experienced, service-minded individuals with technology to create a new way to connect with employees and keep them engaged and happy.
A huge part of Riley's mission is to provide diverse job opportunities and career advancement paths for individuals of all backgrounds.
The Role
This role is ideal for someone who is eager to get in on the ground floor of an exciting new startup. This is an opportunity for a motivated individual to take ownership and gain knowledge across multiple aspects of a business. You will wear many hats and must be comfortable knowing that no two days are alike. You'll be asked to collaborate directly with both Co-Founders and your feedback will be instrumental in shaping the foundation of the company. While your responsibilities will be broad, the primary responsibilities will include:
Creating Event Programming/Experiences
Riley's clients expect curated and thoughtful events to keep their teams engaged and interested so we need someone who likes to think out of the box to create novel, fun, and worthwhile virtual events. You'll be instrumental in sourcing, organizing, and coordinating events for clients and also building the database of events for the future.
Riley seeks to recreate some of the rituals that are missed from the physical office, such as acknowledgment of birthdays or special occasions. As head of events/experiences, we'll need someone who can fill this void by offering up interesting ways for companies to reimagine these types of employee experiences.
Liaising With Co-Founders
As we grow Riley, we're hoping to find a motivated individual who's interested in learning what works and what doesn't and isn't afraid to share valuable feedback. You'll be instrumental in sharing ideas that will be implemented in all facets of the business including marketing, operations, and training.
Team Building
As one of our first employees, the expectation will be that you will grow into a leadership role in a short period of time. This means we're looking for someone who's up for a challenge and isn't afraid to learn new things and is eager to not only learn, but also to teach and lead by example.
We show a strong preference for those with a demonstrated, scrappy, customer service oriented bend.
*For this role, you will be reporting to Manhattan five days a week during regular business hours (8:00AM-5:00PM).
Who You Are
A solid human being....you do things the right way and won't compromise your morals.
Events experience of 1-3 years highly preferred. Track record showing you've coordinated events (ideally virtual) or experiences for offices and their employees.
Hospitality industry (hotels, restaurants) experience a plus.
Ideally you've managed people in the past. Not a deal-breaker, but at some point you'll be in charge of a team, so experience helps.
You're super organized - you even surprise yourself with how you stay on top of everything.
You're high energy - the more you have to do, the happier you are.
You're a people person who truly cares about keeping the team happy, and have been known to go above and beyond to make sure of that.
You're mature enough to take the work seriously, no matter how tedious the task.
Benefits
Competitive Compensation
Health benefits
Flexible vacation policy
Commuter benefits
To apply, please send over your resume and a cover letter *you'd actually want to read*. Note that we have a rolling hiring process, so if you haven't heard from us feel free to check in!
Senior Qualitative UX Researcher
User experience researcher job in New York, NY
Suno is a music company built to amplify imagination. Powered by the world's most advanced AI music model, Suno offers an unparalleled creative platform that includes Suno Studio, a breakthrough generative audio workstation. From shower-singers to aspiring songwriters to seasoned artists, Suno empowers a global community to create, share, and discover music-unlocking the joy of musical expression for all.
About the Role
We're looking for a Senior Qualitative UX Researcher (full-time) to help us accelerate product development and iterate faster. In this role, you'll work closely with product managers, designers, and engineers to bring the voice of the user into every stage of the product lifecycle.
You'll be embedded in fast-moving teams and responsible for scoping, executing, and synthesizing research studies across a variety of initiatives-from creating and editing songs on web and mobile to marketing and user education.. This full-time position is ideal for someone who thrives in a high-velocity environment and loves shaping experiences through deep user understanding.
Check out our Suno version of the job here!
What You'll Do
Lead end-to-end qualitative research, including user interviews, usability tests, and diary studies across mobile, web, and platform experiences.
Support weekly research cycles across product and marketing initiatives, helping teams validate concepts and improve features with rapid iteration.
Collaborate with Product, Design, and Engineering to scope research, identify learning goals, and synthesize findings into clear, actionable insights.
Develop and deploy surveys that complement qualitative findings and provide lightweight validation for hypotheses.
Deliver compelling reports, presentations, and workshops that inspire action and shape roadmap decisions.
Advocate for the user across all touchpoints-from onboarding to remix tools to artist interactions.
Help establish and evolve research best practices and scalable processes to support rapid experimentation and growing demand.
What You'll Need
5+ years of industry experience in UX research, with a strong focus on qualitative methods in fast-paced environments.
BA or equivalent experience in HCI, Psychology, Sociology, Anthropology, or a related field.
Deep expertise in qualitative research design, execution, and synthesis.
Solid working knowledge of survey tools and basic statistical analysis.
Strong storytelling and communication skills, with the ability to distill complexity into clarity.
Experience working collaboratively across design, product, and engineering teams.
A proactive, flexible mindset-comfortable navigating ambiguity, shifting priorities, and tight timelines.
Preferred Qualifications
Experience in being the single researcher at a startup (even though we have a UX team, we function with high ownership like being the single researcher in a startup)
Experience in music production tools such as Ableton, Logic Pro, Pro-Tools
Familiarity with AI and generative technologies in product experiences.
PhD in HCI, Psychology, or related field (or equivalent experience).
Bonus points if you've used Suno to make music.
Additional Notes
Applicants must be eligible to work in the US.
This is an in-person role working at our NYC office location
Perks & Benefits for Full-Time Employees
Company Equity Package
401(k) with 3% Employer Match & Roth 401(k)
Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
11 Paid Holidays + Unlimited PTO & Sick Time
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)
Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Auto-ApplyUX Researcher | Contractor-NYC
User experience researcher job in New York, NY
AnswerLab is looking for contract UX Researchers based in NYC. Must be comfortable conducting in-person sessions.
Who We Are
AnswerLab is a UX research and experience strategy firm that partners with the world's boldest brands to create experiences people love. We don't just deliver insights-we shape product direction, influence strategy, and accelerate innovation at companies like Amazon, American Express, Google, and Meta.
As a team of experience strategists, we uncover the “why” behind user behavior and transform it into clarity, direction, and momentum for our clients. Whether advising on AI, accessibility, or emerging technologies, we help design solutions that drive measurable business impact and build better futures for users.
What makes us successful is simple: the people who work here. We're a team of intelligent, curious, and collaborative professionals who care deeply about solving problems and making a difference. At AnswerLab, you're empowered to lead, grow, and have a real impact-supported by teammates who value thoughtful work, cross-functional collaboration, and yes, even a good laugh along the way.
Who You Are
You are passionate about research: you love to learn new methods, test out new tools and technologies, and think deeply about the human-centered issues we face as researchers. You also see yourself as a partner to stakeholders and clients, bringing them into the research experience and listening deeply to their needs as you conduct studies that address their business questions. You're proactive, adaptable, and organized: you're ready to explore creative solutions to challenges as they arise, and you have the time management skills to keep everything moving forward.
Ideal candidates have at least 4 years of hands-on experience leading research studies, with experience partnering with stakeholders or clients during the research process. We are open to candidates from a range of consulting and research backgrounds (e.g., UX research, market research, academia, public health, etc.).
This role requires availability to attend in-person research sessions or client meetings at our NYC office or designated client sites.
The qualified candidate will be responsible for:
Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward
Leading UX research studies end-to-end, including:
Consulting on research methodology or project scope, as appropriate
Developing moderator guides
Consulting with clients on the development of prototypes for testing
Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field
Analyzing the research findings, delivering insights that address the stated research questions
Crafting recommendations in alignment with research findings for potential next steps in product development
Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations
Collaborating with clients to ensure the report meets their business needs
Presenting to client teams
Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients
Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results
Keeping projects on schedule and within scope and budget
Contributing to AnswerLab's knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.
We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business.
The qualified candidate will have experience in and meet most of the criteria listed below:
4+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field.
Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions
Designing and writing discussion guides, screeners, test protocols, and final reports
Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.)
Conducting presentations with senior-level business managers and executives
Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems
Ability to engage with business and research managers in Fortune 500 companies
Excellent communication skills and the ability to facilitate discussions
Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
Presentation skills, including building slide decks and presenting results and recommendations to clients
Undergraduate and/or advanced degree - preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods
In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values:
AnswerLab's Core Values:
Build trust
Provide amazing service
Support and Encourage Inclusivity
Jump in to help others
Handle change with flexibility
Innovate our products and processes
Explore creative solutions to challenges
Make AnswerLab a great place to work
Physical Requirements:
Overtime may be required to meet project deadlines.
Sitting for extended periods.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
No staffing/recruiting agencies, please.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas at this time.
At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Founding UX Researcher
User experience researcher job in New York, NY
We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges across our lives.
Human connection is lost. Posh is a beacon guiding us back.
Posh enables anyone to become an event organizer, build a community around their followers, and bring people together in person to cultivate real-world human connections. Founded by event enthusiasts and college dropouts, we've built the ultimate tools for creating, marketing, and monetizing in-person communities globally. In just three years, Posh has grown to a team of 60, expanded to 5M+ users, secured $40m in venture funding, and facilitated over $220M in transactions. We've achieved more than teams ten times our size in a tenth of the time-and there's so much more to come.
About The Role
At Posh, you'll be the voice of the user-helping us uncover the real needs, behaviors, and motivations of both attendees and organizers. As our founding UX Researcher, you'll shape the product roadmap by identifying user problems, validating ideas, and surfacing opportunities to make every product decision more informed and impactful. You'll partner closely with product managers, designers, and engineers to ensure that we're not just building fast, but building the right things.
This is an in-person position at our New York City office in the heart of SoHo, where you'll play a pivotal role in ensuring the attendee and organizer experience reflects what users truly need.
Key Responsibilities
Lead end-to-end research efforts across the attendee and organizer journeys, from exploratory studies to usability testing.
Translate research findings into actionable insights that directly shape product strategy and prioritization.
Develop a deep understanding of our diverse user base through qualitative and quantitative methods, including interviews, surveys, diary studies, and data analysis.
Partner with product and design teams to define hypotheses, select methodologies, and embed research into the product development process.
Create artifacts (personas, journey maps, opportunity frameworks) that help teams internalize and act on user needs.
Evangelize user-centered thinking across the organization, helping teams balance business goals with user impact.
Build and scale Posh's research function from the ground up, establishing lightweight processes and practices that enable a small, fast-moving team to learn quickly.
Ideal Candidate
5+ years of UX research experience, with a strong portfolio demonstrating impact on product direction and outcomes.
Experience as a first or early researcher at a company, comfortable building research programs, tools, and processes from scratch.
Expertise in a range of research methods and the ability to select the right approach for the right question.
Experience synthesizing and communicating complex insights in ways that inspire clarity and alignment across teams.
Comfortable working in a startup environment-adaptable, resourceful, and excited to build structure where none exists.
Strong collaboration skills, with the ability to influence product and design decisions at both strategic and tactical levels.
Experience in consumer, social, or marketplace products a plus, especially in spaces that bring people together offline.
Posh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posh is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability
Auto-ApplyApplied UX Researcher (Messaging Apps)
User experience researcher job in New York, NY
**Duration: 6 months (Hybrid)** + This project is focused on evaluating new and existing mobile features for iOS in conjunction with upcoming feature rollouts and marketing initiatives. The goal is to assess how these features are perceived by users and to inform strategic decisions around whether a feature should be launched, improved, or deprioritized-ultimately ensuring that feature development aligns with user needs and delivers meaningful value.
**Overall Responsibilities:**
+ This role will focus on using survey and interview studies to evaluate features, and messaging, and to inform a potential marketing strategy.
+ Design and implement research studies (semi-structured interviews, usability tests, surveys).
+ Run research studies (e.g., program a survey in Qualtrics, carry out interviews with participants, etc.).
+ Plan and execute evaluations of new and existing messaging apps features.
+ Define success metrics and KPIs for feature performance.
+ Design user research studies and analyze feedback to assess feature value.
+ Identify user pain points and areas for improvement.
+ Make data-driven recommendations on whether a feature should be launched, improved, or deprioritized.
+ Align recommendations with business goals and marketing strategies
+ Create reports and presentations to communicate findings and decisions.
+ Influence product roadmap and prioritization through clear evidence-based insights.
+ Analyze results and communicate findings (e.g., in slide decks).
**Experience (Mandatory):**
+ 4 years of experience in an applied research setting, or similar.
+ Experience assessing and enhancing the user experience of messaging and mobile app features during launch phases on iOS and Android.
+ Strong understanding of user experience (UX) principles and design thinking.
+ Experience with research design and analysis utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
+ Experience with Qualtrics and basic statistical techniques.
+ Strong grasp of diverse research methods, including A/B testing, alpha and beta testing, usability studies, concept testing, diary studies, literature reviews, focus groups, and surveys etc.
+ Excellent communication and collaboration skills including ability to distil findings into concise insights and engage and excite stakeholders about research.
**Experience (Desired):**
+ Successful track record of running user research programs, employing a variety of qualitative and quantitative research methods.
+ Self-motivated and able to work with little direction.
+ Passionate, high attention to detail, innovative, creative, and team focused.
+ Familiar with Android or iOS.
**Education:**
+ BA/BS degree or equivalent practical experience.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Associate - UX Researcher - Digital Workplace
User experience researcher job in New York, NY
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**Title: Associate-UX Researcher - Digital Workplace**
The world's best colleague digital experience. That's what we deliver. Everywhere. Every single day. American Express's global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity - and we're just getting started.
We're looking to invest in developing new talent in the UX space. For someone who both understands and loves helping product teams really fathom their customers. We seek out dedicated and inquisitive practitioners who find customer's needs, wants, habits and frustrations endlessly fascinating. Do you think of yourself as perpetually curious? Do you like people? Do you enjoy seeing others both happier and more productive because of the work you do? If this sounds like you, we'd love to include you in our product excellence cohort; you'll team up with product managers, developers, and other UX professionals to better serve our global colleagues and learn along the way.
**Who you are:**
You are attracted to exploring the mysteries of human behavior and then using your discoveries to help others build better products. You understand different methods of research and when to apply them. You're confident in your ability to execute UX research methods and learn new processes along the way. Are you thrilled when your efforts enable others to see through the eyes of their customers? If this describes you in any detail you should apply for this job.
**What You'll Do:**
As part of our integrated colleague experience team, you will help our organization shape the best possible experience for our colleagues at American Express. As a developmental position you will hone the skills needed to provide UX research and best practice consulting services to product teams at every stage of their product's life: from prototyping and proving out a new product concept, to ensuring continuous improvement of existing products. You'll use journey maps, interviews, A/B testing and other practices that illuminate the colleague experience and bring insight to those who supply the solutions. Our scope includes home-grown tools, third-party products, support services, and more.
**You Have:**
+ The ability to lead end to end UX research processes, from recruiting and development, to fielding and data collection
+ The ability to communicate with users, customers and colleges in public speaking and private environments
+ Experience conducting both qualitative and quantitative research methods
+ Experience in dealing with customers and users. Hearing and understanding feedback and needs
+ Skill in evaluating and reporting with an understanding of descriptive and basic inferential information
+ Some level of experience with other elements under the UX umbrella; you don't need to be a unicorn or have any graphic design skills, but you should be able to document the user's journey, throw together low fidelity wireframes to showcase an idea, and illustrate options with rough sketching.
+ An understanding of the UX umbrella and a desire to develop skills in multiple areas
+ Familiarity with Design Thinking practices
+ Associates degree in relevant field preferred
+ Desire to learn the skills necessary to be successful.You don't need a specific number of years in this field or in the financial industry, but we'll look for evidence that you'll be both happy and successful as a member of our team.
**Qualifications**
Salary Range: $78,000.00 to $124,750.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: ***************************
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
**Job:** Technologies
**Primary Location:** US-Arizona-Phoenix
**Other Locations:** US-New York-New York
**Schedule** Full-time
**Req ID:** 25021264
Marketing Insights Researcher
User experience researcher job in New York, NY
The mission of the Marketing Insights team is to understand the needs, experiences, behaviors, and attitudes of our users and customers to maximize the value Meta can deliver across our platforms and services. Our team are experts in research technique and practice, but our differentiator is how we act as full-stack partners to help identify and actualize the marketing strategies that connect people and businesses to meaningful experiences.
Minimum Qualifications
* Research Expertise: 6+ years of research experience. High degree of qualitative and quantitative research expertise, with the ability to apply them in a business context to drive decision-making and raise salience of new opportunities
* Marketing Expertise: Proven expertise in shaping insights-driven marketing campaigns and product launches from definition to execution with a focus on shaping strategy, driving alignment, and delivering business outcomes
* Strategic skills: Adept at navigating ambiguity, identifying problems to solve, setting priorities, and driving learning agendas with minimal guidance
* Education: Bachelors degree required, MA or PhD preferred
Preferred Qualifications
* 7+ years research experience
* Experience in the technology space
* Experience collaborating proactively and effectively with a broad variety of partners
* Experience thinking holistically/creatively in addition to technically/analytically
Responsibilities
* Develop the learning agendas to support progress on business goals
* Design and execute quantitative and qualitative research to support decision-making, strategic planning and shape marketing/brand strategies, campaign development, product development, retail/channel strategy
* Translate research findings into actionable insights with clear recommendations
* producing highly effective communication that motivates people to apply learnings in marketing and across the organization
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
Vice President, Quantitative UX Researcher
User experience researcher job in New York, NY
Join us to reshaping the future!
Job Title: Vice President, Quantitative UX Researcher
As a VP, Quantitative UX Researcher within Commerce Payments, you will be delivering actionable insights to inspire the next generation of digital wallet and payment products and help create frictionless and transparent experiences for customers. Additionally, you will be responsible for turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our findings. You are also expected to be strong cross-functional partners with Design, Product Management, and Engineering, informing prioritization, planning, and decisions along the way to execution
Job Responsibilities:
Synthesize data from a number of different sources to identify meaningful trends and patterns that will help improve the overall customer experience.
Define metrics, evaluate results, draw conclusions and insights to design and recommend improvements, translating research insights into strategy.
Define Data querying, wrangling, and analysis leveraging SQL and/or Python connecting to Snowflake Data Cloud.
Drive multiple complex initiatives with minimal guidance, given the startup-like model with the suite of innovative products supported in this role.
Using relevant statistical concepts (significance testing, regression/linear models) to design & measure experiments, customer driven segmentations and ad-hoc analysis.
Work closely with a variety of internal & external stakeholders, across functions, to help identify opportunities to improve user experience within the design planning and prioritization process.
Required qualifications, capabilities, and skills:
PhD/Masters or equivalent in Statistics (can include Social Science), Mathematics, Computer Science, Data Science, or relevant fields.
Experience in product or design research, experimentation, and/or analytics.
A balance of creative and analytical skills with the ability to proactively identify appropriate methods, execute studies, and synthesize findings.
Strong programming skills with SQL and/or Python and a demonstrated ability working with large datasets.
Convert data to actionable insights and leverage data visualization tools to effectively tell a story .
Experience with relational databases and query optimization to pull and summarize large datasets with focus on efficiency and reducing server impacts.
Excellent written and verbal communication skills, and comfortable presenting work to executive audiences.
Preferred qualifications, capabilities, and skills:
Experience with longitudinal analysis, multilevel/mixed effects modeling, and/or survey weighting.
Mixed methods research experience or hands-on experience leading end-to-end quantitative research studies.
Experience with setting up experiments and defining measurement for early-stage products and new experiences.
Familiarity with banking and finance a plus.
Experience with both B2C and B2B is an advantage.
Portfolio or examples of past projects with evidence of implementing findings that improved a product or feature design.
Auto-ApplyMixed Method UX Researcher
User experience researcher job in New York, NY
+ As a UX Researcher, you will conduct independent research, analyze real user behavior and work with Designers, Product Managers and Engineers to improve product for business users. Your research will be a key driver in making projects successful, and you are encouraged to find new opportunities for improving product UX.
**Responsibilities:**
+ Drive user centered product strategy through close partnerships with Research, Design, and our product partners (PMs and Eng).
+ Work closely with executive stakeholders to understand top of mind questions and define and scope research to answer those questions.
+ Define the roadmap of research for foundational and strategic work across product pillars.
+ Collaborate with various functions & multiple teams across PA's.
**Experience:**
+ 5+ years' experience as a User Experience Researcher.
+ Mixed methods research (quantitative and qualitative)
+ Previous experience working on growth or go-to-market research strategies
+ Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
+ Breadth of experience in qualitative research methodology, and product strategy.
+ Excellent interpersonal skills and demonstrated ability to work with a wide variety of stakeholders from different disciplines and levels.
+ Excellent communication, facilitation, and presentation skills.
+ Evidence of strategic-level impact.
+ Excited about working on large scale products, helping a very diverse user base.
+ Understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
**Skills:**
+ Mix Method Research
+ Growth or Go-to-market research strategies
+ Research methodologies
+ Product life cycle
**Education:**
+ Bachelor's degree in human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (********************************** .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Marketing Insights Researcher
User experience researcher job in New York, NY
The mission of the Marketing Insights team is to understand the needs, experiences, behaviors, and attitudes of our users and customers to maximize the value Meta can deliver across our platforms and services. Our team are experts in research technique and practice, but our differentiator is how we act as full-stack partners to help identify and actualize the marketing strategies that connect people and businesses to meaningful experiences.
Minimum Qualifications
* Research Expertise: 8+ years of research experience. Mastery of qualitative and quantitative methods, with the ability to apply them in a business context to inform decision-making
* Marketing Expertise: Proven expertise in shaping insights-driven marketing campaigns and product launches from definition to execution, with a focus on shaping strategy, driving alignment, and delivering business outcomes
* Strategic Leadership: Resolves ambiguity, drives cross-functional alignment. Experience convening stakeholders and drive decision making in ambiguous or evolving contexts. Track record of thriving in time-sensitive environments
Preferred Qualifications
* 12+ years of research experience
* Experience in the technology space
* Experience in developing AI features for Hardware/Device
* Experience in leading insights-focused product/feature launches from definition to execution, driving impact and influencing product and marketing decision-making
* Experience collaborating proactively and effectively with a broad variety of partners
* Experience thinking holistically/creatively in addition to technically/analytically
* Education: Bachelors degree required, MA or PhD preferred
Responsibilities
* Identify opportunities and develop the learning agendas (in collaboration with other functions such as User Experience Research (UXR), Data Science, Creative) to support progress on business goals
* Responsible for framing strategy decisions, driving alignment, and unblocking progress - ensuring the right conversations are happening and marketing is set up to succeed
* Design and execute quantitative and qualitative research to support decision-making, strategic planning and shape marketing and brand strategies, campaign development, product development, retail and channel strategy
* Translate research findings into actionable insights with clear recommendations
* producing highly effective communication that motivates people to apply learnings in marketing and across the organization
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
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