User experience researcher job description

Whole Foods Market is looking for a Principal User Experience Researcher. We are building, evolving, and refining an ecosystem of digital and physical products to create a best-in-class retail experience that is intuitive, joyful, and innovative. This position will design and conduct research activities that inform our understanding of the end-to-end shopping experience, identifying key opportunity areas. The ideal candidate will have a deep understanding of user research methods and best practices, experience with and passion for new consumer technology and digital product development, and a nimble, creative, and pragmatic approach. This role will work in close day-to-day partnership with the Design, Product, and Technology teams to improve existing customer experiences and identify new opportunities for future growth.
Essential to this role is…

Conducting primary research, including methods such as ethnography, shopalongs/store intercepts, usability testing, and surveys to truly understand and empathize with our customers while answering specific business questions. You will be an expert in our suite of digital tools, fully understanding how our customers engage (or don't) with them throughout their shopping journey. Synthesizing the research into actionable and interesting insights. Great researchers uncover patterns that can effectively improve and enhance the suite of tools. Presenting the findings in clear and compelling formats that are effective at bringing teams together and sparking meaningful conversations. These communications will take the form of clearly written documentation as well as articulated through discussion and collaboration.

Ultimately, this role will proactively represent and advocate for the diverse group of Amazon Fresh & Whole Foods Market customers and can efficiently help discover solutions that balance desirability with feasibility and viability.

You are a human-centered design researcher and strong communicator who can work collaboratively on passionate teams. You are proactive and will dive into the suite of products to fully understand our existing end-to-end customer experience with a critical eye. You have the ability to empathize with the customer and take pride in untangling pain points in both conventional and novel ways. You understand the value for both qualitative and quantitative research and know when and how to leverage both. You know how to perform formal research studies when resources allow but are also comfortable finding ways to quickly get an idea in front of customers for a gut check. You take pride in your documentation and present findings in clear and beautiful ways. You are comfortable working across multiple modalities and interfaces from desktop and mobile to in-store experiences. You have excellent communication skills, are able to influence others, and work with minimal direction.

Position can be located in either Austin, TX or Seattle, WA.
Responsibilities:
Distill project goals and research questions into well thought-out research plans.Method determination - ability to identify the best method or mix of methods based on research questions, timeline and resourcing.Evaluative research - assessing our existing product ecosystem with an eye for incremental improvements and refinements.Generative research - assessing gaps in our customer journey that would benefit the customer and how they engage with our offerings.Collaboration on interdisciplinary teams - strong cross-functional communication skills and comfortable working with design, product, and technology in order to actualize the recommended changes. Communication through documentation - Perform quick (but thorough) analysis and translate into clear, beautiful, and insightful presentations of research findings.Leading workshops and stakeholder meetings - ability to listen and incorporate feedback from colleagues in a workshop environment.Ownership of key research supplier relationships, including general account management and serving as the liaison between supplier and team members utilizing research platforms.

Desired Skills and Experience:
6-8 years of experience in product and/or UX research BA/BS degree or equivalent practical experience End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting) Experience with usability testing and evaluative research as well as generative research methodologies, including expertise in digital product development Facilitation for decision making and prioritization Conversant in complex & emerging technologies Understanding of agile design and development practices UX-centered systems thinking for complex organizations Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization The ability to manage ambiguity, work autonomously, and multi-task in an agile environmentA portfolio that exhibits how past research experiences contributed to successful feature/product development is strongly encouraged, but not required Sense of humor is a must.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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Job Description:

Do you live and breathe the nuance of human computer interaction? Do you want to join a team with established executive support and an active voice in the process? Do you want to work on complex problems in technology that underpins the foundations of society's technological infrastructure? If the answers are yes, then allow me to introduce the Broadcom Mainframe UX team.

We are a multi-disciplined Research, Design, and Development team that has an established seat at the R&D table. We have a voice and it helps shape the direction of our division.

Responsibilities
As a User Researcher you will contribute to and participate in the following:
Design Thinking WorkshopsUsability StudiesCommon Metrics tracking Customer EngagementAgile planning and prioritization Features and Improvements derived from customer feedback Innovative pattern development

Our team is established and tenured so there is ample room to learn and to grow your career. We hope to hear from you soon.

Candidate Requirements
A degree or experience in HCI, Cognitive Research, UX Design or other related field.Bachelor's + 12+ years of experience is required Experience or training in Design Thinking and Usability Studies a plus Ability to communicate effectively and succinctly Ability to work autonomously with some direction Experience with Enterprise Software UX a plus

#LI-REMOTE

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

+ Wear OS is on a mission to help users live more present, healthy, and productive lives.

+ With major improvements to the core experience and big changes to the platform, theres a lot to be excited about.

+ The smartwatch has become a critical part of our device ecosystem.

+ Help us bring the best of Clients design, apps and services to the wrist.

+ This role is a great opportunity for someone looking for an opportunity to drive impact on a product team that highly values UXR and to work independently leading iterative UXR for the team.

+ The team members embrace recommendations from UXR to help inform their product iterations, vision and roadmap.

+ Client's mission is to organize the world's information and make it universally accessible and useful.

+ Our Devices & Services team combines the best of Client AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful.

+ Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Overall Responsibilities We are looking for a Qualitative UXR to help improve smartwatch apps and experiences and test concepts for future iterations on the Wear OS platform. Youll be responsible for: Working closely with cross-functional, remote/hybrid team (PM, UX, PgMs, Eng) Conducting and analyzing user behavior through user studies; a range of methodologies like interviews, literature review, usability benchmarking, concept testing to answer research questions and triangulate experiments results Further developing feedback channels for tracking satisfaction and usability over time Delivering key insights to stakeholders in clear, concise, and compelling way Top Daily Responsibilities Conduct qualitative user research, primarily in-lab usability sessions User study moderation Administer questionnaires and surveys Assist other user researchers with various user research preparation activities Literature reviews Lab setup & management Liaise with participant recruiting teams and participant onboarding Skill/Experience/Education Mandatory 2-4+ years of professional experience (outside of college projects) executing and shaping research studies in ambiguous spaces with the ability to work independently. BA/BS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience. Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.). Relevant product research experience, either in an end-to-end, usability, or generative setting. Desired: Deep working knowledge and demonstrated practice of a wide range of research methodologies, their strengths/weaknesses, and when to apply them in the product life cycle. Attention to detail, ability to prioritize & manage multiple tasks efficiently . Excellent track record on working with designers, engineers, and other team members, a collaborative and innovative spirit is must. Excellent written and spoken communication; presentation storytelling skills. Experience with user satisfaction, ux heuristics, benchmarking. Experience with Product Inclusion. As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability