User experience researcher jobs in Lehi, UT - 50 jobs
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User Experience Designer
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Senior Market Research & Insights Leader
Cicero Group 4.2
User experience researcher job in Salt Lake City, UT
A leading market research firm is seeking a Principal-level market research professional to enhance Customer Insights capabilities. This role requires a post-MBA researcher with strong methodological skills, responsible for leading complex market research projects, and guiding teams through advanced analyses. The ideal candidate will possess a deep understanding of market research methodologies and demonstrate the ability to translate insights into actionable recommendations. Competitive compensation and a collaborative environment are provided.
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$60k-72k yearly est. 5d ago
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UX Product Designer
Sportsman's Warehouse 3.9
User experience researcher job in West Jordan, UT
We're looking for a seasoned UX product designer to join the Sportsman's Site
Experience team and help us tackle complex website challenges with smart, user-focused design. You'll be a key player in shaping thoughtful experiences across our platform. From big-picture strategy and workflows down to polished interaction and visual details. You'll own projects from discovery through execution, working side by side with other ecommerce team members, product managers, engineers, researchers, and other designers to build high-quality solutions that make sense for both users and the business. This role is a great fit if you're a versatile designer with strong interaction design skills who loves solving tricky problems, thrives in cross-functional teams, and stays hands-on with your craft.
Essential Duties and Responsibilities:
· Engage in the end-to-end design process, from research and concept development to high-fidelity mockups and final specifications to delivering solutions that are both user friendly and aligned with product strategy.
· Leverage data, user insights, and usability testing to inform design decisions and validate product direction..Translate complex workflows and requirements into clean, scalable interfaces across responsive web and mobile platforms.
· Produce a full range of design deliverables, including journey maps, wireframes, user flows, interactive prototypes, and polished UI designs.
· Ensure design consistency and adherence to brand guidelines throughout all web assets.
· Stay current on industry trends, emerging tools, and UX methodologies, applying fresh thinking to solve challenging product problems.Collaborate cross-functionallywith the Ecommerce team, Marketing, Product, Engineering, and content creators to achieve project objectives and deliver exceptional results.
· Handle multiple projects simultaneously and meet deadlines while maintaining high standards of quality and creativity.
Qualifications:
· Proven experience as a web designer with a strong portfolio showcasing previous web design projects.
· Proficiency in graphic design software such as Adobe Photoshop, Illustrator, XD, or Sketch.
· Solid understanding of responsive design principles and experience designing for various screen sizes and devices.
· Proficient in writing HTML and CSS
· Excellent communication and interpersonal skills with the ability to effectively present and articulate design concepts to team members.
· Attention to detail and a passion for creating visually stunning and intuitive userexperiences.
· Ability to work independently as well as part of a collaborative team environment.
· Experience with content management systems (CMS) such as WordPress is a plus.
· Familiarity with SEO principles and best practices is preferred.
Education/Experience:
· Bachelor's degree in graphic design, Web Design, or a related field (or equivalent work experience).
· A minimum of 3 years of professional graphic design experience, in a corporate setting and in the outdoor, hunting and fishing industry is strongly preferred.
Work Environment/Physical Demands:
The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· This position is considered sedentary. While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install/move computer equipment
· The employee may be required to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for brief periods of time
· Specific vision abilities required by this job include near acuity at 20 inches or less due to computer work
· While performing the duties of this job, the employee will experience a moderate noise level (i.e. business office with computers, phone, and printers, light traffic)
Travel Requirements:
This position does not require travel.
Sportsman's Warehouse is an Equal Opportunity Employer.
$41k-66k yearly est. 5d ago
UX Researcher, Quantitative
Meta 4.8
User experience researcher job in Salt Lake City, UT
Our UX Research team is designing for the global spectrum of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. This job description represents different full-time roles across Meta.We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a wide range of perspectives and stem from many different perspectives, approaches, experiences and backgrounds.We're looking for excellent communicators who are knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society. They will also need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of Meta.
**Required Skills:**
UX Researcher, Quantitative Responsibilities:
1. Work closely with product and business teams to identify research topics
2. Act as a thought leader in the domain of research, while advocating for the people who could use our products
3. Design and execute end-to-end custom primary research using a wide variety of methods
4. Design studies that address both user behavior and attitudes
5. Ability to work independently and autonomously
6. Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
7. Communicate results and illustrate suggestions in compelling and creative ways
8. Work cross-functionally with design, product management, content strategy, engineering and marketing
9. Generate insights that both fuel ideation and evaluate designs
**Minimum Qualifications:**
Minimum Qualifications:
10. Bachelor's degree with 10+ years' of relevant experience in userexperience, applied research and/or product research and development or a Master's degree and 8+ years' relevant experience, or PhD and 5+ year relevant experience
11. Experience coding with R, SQL, STATA, SPSS or equivalent
12. Experience with survey design and response effects
13. Experience applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
14. Interest in and experience executing hands-on, primary research
15. Experience translating research findings into strategic narratives
**Preferred Qualifications:**
Preferred Qualifications:
16. Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics
17. Experience with consumer products, consumer insights, or product development
**Public Compensation:**
$164,000/year to $227,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
User experience researcher job in West Valley City, UT
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
Our Experience Design & Research team is a multidisciplinary group of UX/CX Designers, UserResearchers, and Behavioural Scientists. We're at the forefront of understanding users, shaping evidence-based experiences, and translating insights into impactful products.
As the team expands its measurement and evaluative research capabilities, we are seeking a Senior UX Researcher with a strong mixed-methods (with a quant emphasis) background to establish best practices, deliver impactful insights, and raise research maturity across our portfolio
Job Description
This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioral insights inform strategy.
What You'll Do
* Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for userexperience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success.
* Lead Quantitative Research: Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms.
* Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing.
* Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights.
* Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy.
* Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes.
* Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.
* Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team.
What We're Looking For
* Experience: 6+ years of hands-on experience conducting research in large matrixed organizations and complex product structures, with at least 2 years of experience managing junior to mid-level researchers.
* Education: Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
* Scaling Metrics and Driving Change: Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable, user-centric improvements.
* Quantifying Research ROI: Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior, satisfaction) directly to measurable financial or strategic returns, making the value of research undeniable.
* Technical Expertise: Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design, survey methodology, and advanced statistical analysis. Expert with tools like Pendo and Qualtrics . Experience with data manipulation (SQL, Python) or statistical software (R, SPSS) is a plus.
* In-Person Research Expertise: Proven experience planning, recruiting for, and conducting a range of in-person research, including ethnographic-style fieldwork, contextual inquiries in users' natural environments, and on-site usability testing.
* Mixed-Methods Portfolio: A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.
* Strategic Thinker & Self Starter: You don't just answer the questions you're given; you identify the right questions to ask to move the business forward. You are a self-starter with a proven record of launching initiatives independently and with minimal supervision
* Iterative Approach: Proven experience in planning and executing iterative, rapid-cycle research that is seamlessly integrated into the product development process, informing design and engineering decisions.
* Strategic Road mapping: Leverage an understanding of MSI's strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.
* Exceptional Communicator: You are a gifted storyteller who can distill complex information into clear, concise, and persuasive narratives for any audience.
* Global Collaboration and Availability: Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK, US, and Poland offices several times per year.
Bonus Points
* Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field.
* Experience working in a fast-paced, agile environment.
* Experience mentoring or managing other researchers.
Target Base Salary Range: $130,000 USD - $170,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-MP2
#LI-REMOTE
Basic Requirements
Bachelors degree with 11+ years of UX Researchexperience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No
Our U.S. Benefits include:
* Incentive Bonus Plans
* Medical, Dental, Vision benefits
* 401K with Company Match
* 10 Paid Holidays
* Generous Paid Time Off Packages
* Employee Stock Purchase Plan
* Paid Parental & Family Leave
* and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
$130k-170k yearly Auto-Apply 60d+ ago
Sr UX Researcher
Usana Health Sciences 4.8
User experience researcher job in Salt Lake City, UT
Who We Are Looking For
We are seeking a high-performing UX researcher to drive actionable insights that shape exceptional userexperiences across both B2B and B2C products. This role is ideal for a researcher who thrives in complex environments, balances rigor with speed, and partners closely with product, design, engineering, and business stakeholders to inform strategy and execution.
The ideal candidate has hands-on experience working with enterprise and consumer audiences, understands nuanced user needs across contexts, and can confidently influence decisions through high-quality research. Experience supporting direct sales organizations or sales-enabled platforms is a strong plus.
What You Will Do as a UX Researcher
Plan, execute, and synthesize end-to-end UX research using qualitative and quantitative methods (e.g., interviews, usability testing, surveys, diary studies, field research)
Lead research efforts for both B2B and B2C products, adapting methods and insights to diverse user types, workflows, and business models
Partner closely with Product Managers, Designers, Engineers, and cross-functional stakeholders to define research goals and translate findings into clear, actionable recommendations
Conduct research that informs product strategy, roadmap decisions, and design direction, not just usability improvements
Clearly communicate insights through compelling storytelling, visual artifacts, and presentations tailored to different audiences
Advocate for user-centered thinking and embed research into product development cycles
Support and improve research operations, best practices, and knowledge sharing across teams
When applicable, conduct research related to Direct Sales experiences, such as sales tools, CRM workflows, enablement platforms, and customer-sales interactions
What You Will Need
Three to six years of professional experience in UX Research or related fields
Demonstrated experience conducting research for both B2B and B2C products
Strong command of qualitative research methods, with working knowledge of quantitative approaches
Proven ability to independently lead research projects from scoping to delivery
Experience collaborating in cross-functional, product-driven environments
Excellent communication skills with the ability to influence decision-making through data and insights
A strong portfolio or case studies demonstrating impact on product outcomes
What Will Make You Standout
Experience supporting Direct Sales, sales enablement, CRM, or go-to-market tools
Familiarity with enterprise-scale products or complex systems
Experience working in Agile or fast-paced product development environments
Ability to mentor junior researchers or contribute to research practice maturity
What Success Looks Like in This Role
Research insights consistently inform key product and business decisions
Stakeholders actively seek out your partnership and trust your recommendations.
Research outputs are clear, compelling, and actionable
You balance speed and rigor while maintaining high research quality
You elevate the user perspective across both enterprise and consumer experiences
Who We Are
Since 1992, USANA has put science first with our focus on in-house research and manufacturing based in Salt Lake City, Utah to drive the creation of supplements that give your body the exact nutrition it needs to thrive. It's why millions across the globe choose USANA as the nutritional provider for themselves and their loved ones. Today we are a billion-dollar company, thanks in part to more than 1,700 employees based around the world.
Our Culture
Excellence, Health, Integrity, and Community are core to our business. It is our commitment to always strive to be open-minded listeners, hold ourselves and others accountable, be respectful, and celebrate the strength that comes from collaboration. Through initiatives like our Inclusion and Belonging Council, we create a company culture where all members of the USANA family feel cared for, included, and valued.
USANA has repeatedly been named one of Utah's Best Companies to Work For by Utah Business magazine, one of America's Best Companies to Work For by Outside Magazine, one of the Best Places to Work for in the Direct Selling Industry by Direct Selling News, and named a top employer by Best of State.
What You Will Love About USANA
Our science backed mission to improve lives starts with you. With holistic wellness benefits, flexible work, and a culture built on care and connection, we help you thrive, so you can help others around the world do the same.
Health, Dental, Vision, Life, and Disability Insurance
On-site medical and mental health clinic for you and your dependents
Flexible paid time off, including sick time, vacation, holidays, family hours, and floating holidays
Paid parental leave for both primary and secondary caregivers
401k match and profit-sharing bonus
Chiropractor visits, massages, fitness classes, and full-service gym
Free and discounted USANA products
Tuition reimbursement, mentorship opportunities, and learning and development licenses
Learn more about working with us by visiting careers.usanainc.com
Security notice: USANA Health Sciences will never ask for sensitive personal information during the initial application process or via unsecure channels like email. If you receive such a request, please do not respond and report it to us directly.
$62k-78k yearly est. Auto-Apply 7d ago
Principal Real World Research Delivery Lead (RWRDL)
Parexel 4.5
User experience researcher job in Salt Lake City, UT
**Title: Principal Real World Research Delivery Lead (RWRDL)** Are you ready to take on a challenge and accelerate your career? This is an **excellent opportunity for a self-driven, autonomous leader** eager for growth and progression. Parexel is seeking a **Principal Real World Research Delivery Lead (RWRDL)** to join our team and deliver innovative Real World Research (RWR) solutions for global clients.
This is a great opportunity to join our team as a senior leader driving Real World Research (RWR) solutions for global clients. In this role, you'll **lead cross-functional teams** , manage **budgets and timelines** , and serve as the **primary client contact** for innovative RWD projects.
We're looking for a **strategic project leader** with strong communication skills, adaptability, and a go-getter mindset. Experience in **RWD/RWE** , **data privacy** , and **drug development** is a plus.
**Career Growth:** Shape new services, mentor emerging leaders, and gain visibility in a lean PM model.
As a senior leader, you will:
+ **Lead cross-functional teams** and act as the primary client contact for complex RWR and RWD projects.
+ Oversee **project proposals, budgets, timelines, and milestones** while ensuring compliance with SOPs and data privacy standards.
+ Collaborate with multidisciplinary teams to design and implement RWR-enabled solutions.
+ Mentor junior team members and help shape new services in a lean PM model.
**What We're Looking For:**
+ Strong **project leadership experience** with proven ability to manage multiple projects and decentralized teams.
+ Excellent **communication skills** , adaptability, and a proactive, go-getter mindset.
+ Knowledge of **RWD/RWE methodologies** , data privacy, and drug development processes.
+ Ability to thrive in dynamic environments and lead independently.
**Preferred Experience:**
+ RWD/RWE expertise, commercial experience, and familiarity with late-phase clinical research.
+ Understanding of RWD platforms, project management systems, and GCP environments.
**Education:**
Bachelor's degree in a science or clinical-related field; Prince II or AMPM certification preferred.
**Why Join Us?**
+ **Career progression** and visibility in a growing RWD space.
+ Opportunity to **develop new services and mentor emerging leaders** .
+ Work on impactful projects that shape the future of clinical research.
If you're ambitious, adaptable, and ready to make a difference, **apply today and lead the way in Real World Research!**
\#LI-REMOTE
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$87k-116k yearly est. 46d ago
Workforce Research Analytics Leader
AAPC
User experience researcher job in Salt Lake City, UT
This is a remote role within the USA
At AAPC, we're reimagining how we track, analyze, attract and grow talent within the non-clinical Business of Healthcare workforce. This is your chance to be part of a transformational, first-of-its-kind program that you can help guide from the very beginning.
In this role, you'll dive deep into data and analytics to surface actionable insights that matter, translate complex findings into clear stories, and empower our leaders to make bold, informed choices. Your work will directly influence strategies that shape the future of the global healthcare workforce, giving you the opportunity to innovate, collaborate and make a lasting impact.
This is a research-heavy role focused on labor market analysis, role classification, skills frameworks, and workforce trends, not software architecture or engineering.
You Will
• Map the Business of Healthcare workforce by developing a role and skills taxonomy
• Gather and analyze trends in job postings, skills demand, hiring activity, compensation, and workforce pathways
• Structure, clean, and classify AAPC's existing member, role, and workforce data
• Conduct interviews with employers, educators, and healthcare workforce leaders
• Evaluate and integrate external labor datasets (BLS, ONET, job postings, surveys, etc.)
• Use data to unlock insights and tell stories. Turn complex findings into clear, actionable insights that help guide key business decisions.
• Produce research briefs, role profiles, workforce snapshots, and insights reports
•Build early workforce dashboards using tools like Power BI or Tableau
• Work closely with peers and leaders within AAPC to understand business needs and collaborate on designing impactful and actionable solutions. Lay the groundwork for scalable workforce insights, benchmarks, and data products
• Partner with internal teams and external research partners to define the future of AAPC's workforce intelligence capability
What You've Done
• 4-7 years in workforce analytics, labor economics, healthcare research, healthcare operations, healthcare HR/TA, or applied labor-market analysis
• Experience working with job titles, skills data, workforce datasets, or job posting trends
• Familiarity with external labor datasets (ONET, BLS, Lightcast, proprietary data, etc.)
• Strong conceptual thinking and framework development skills
Who You Are
• Deep interest in healthcare roles, labor markets, skills-based hiring, and workforce development
• Able to analyze messy job-title or skills data and create clean, scalable frameworks
• Curious, analytical, and comfortable structuring ambiguous information
• Strong communicator who enjoys translating findings for non-technical audiences
• Able to be the first member of a growing workforce insights function
Nice-to-Have
• Experience in healthcare workforce research, RCM, allied health roles, coding/billing, staffing, or provider organizations
• Exposure to job classification, competency models, job families, or skills taxonomies
• Knowledge of AAPC's professional ecosystem (coding, documentation, billing, auditing)
• Ability to build analytical summaries or dashboards (Power BI, Tableau, or similar)
About AAPC:
AAPC (************* is the world's fastest growing and now largest training, certification, and solutions association in healthcare.
AAPC Values:
DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.
HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.
TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.
SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.
INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.
What we Offer:
Compensation commensurate with experience
Comprehensive benefits package including medical, dental and vision insurance
Health Savings Account
Generous PTO and Holiday Pay
401(k) retirement plan
Remote/virtual-office consideration
AAPC is an Equal Opportunity Employer.
This company does not and will not discriminate in employment and personnel practices based on race, sex, age, disability, religion, national origin or any other characteristic prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
$60k-104k yearly est. Auto-Apply 4d ago
UX/UI Manager
Cotopaxi
User experience researcher job in Salt Lake City, UT
Job Title: UX/UI Manager
Job Level: Mid-Level
Job Type: Full-Time, Exempt
We make adventure travel gear to empower people to see the world and make it better. As a Certified B Corporation, our Gear for GoodⓇ promise drives everything we do - from ethical and sustainable sourcing to products built to last and create lasting change. Through the Cotopaxi Foundation, we dedicate 1% of our revenue to nonprofits that fight poverty and support communities in need. So far, we've helped more than 4.25 million people experiencing extreme poverty - and we're just getting started.
Our team is full of passionate, curious, and mission-driven people who love adventure and believe business can be a force for good. Whether you're working from a retail shop, our Salt Lake City HQ, your home, or your van in the woods, you'll find connection, collaboration, and a shared drive to make a difference.
Job Overview (What This Role Is All About):
Cotopaxi is looking for an experienced UX/UI Manager to join our team! As the UX/UI Manager, you'll be responsible for leading the design of intuitive, inspiring experiences that simplify and elevate the customer journey on cotopaxi.com. You'll be a tireless advocate for our customers, guiding the team through thoughtful research, testing, and iteration to discover what resonates most and what inspires people to adventure and Do Good.
The ideal candidate is innately curious and analytical, with a deep passion for understanding customer behavior and journeys. They thrive on translating insights into impactful design solutions that improve eCommerce performance and create meaningful, human-centered experiences. They bring both strategic perspective and hands-on execution, with the technical fluency to partner closely with engineering teams and, when needed, implement or test front-end solutions yourself.
As a strong collaborator and communicator, the UX/UI Manager will bring cross-functional teams together to simplify complexity, align priorities, and co-create cohesive userexperiences across the site. They'll enjoy working with customer data to uncover needs, validate ideas, and build solutions that make cotopaxi.com an experience customers truly love.
Job Responsibilities (How You'll Make An Impact):
Champion the voice of the customer by leading consumer research and translating insights into clear UX strategy and business requirements for cotopaxi.com.
Lead the creation of high-quality UX/UI designs that balance visual excellence with usability and performance, delivering artifacts such as user flows, wireframes, prototypes, storyboards, and experience vision concepts.
Own and evolve Cotopaxi's UX/UI design system and component library to ensure consistency, scalability, and efficiency across digital experiences.
Develop, test, and iterate UI mockups and interactive prototypes that clearly communicate intended functionality, interaction patterns, and user intent.
Define and lead the web testing and personalization strategy and roadmap, partnering closely with eCommerce and Technology teams to manage the end-to-end testing lifecycle.
Execute and oversee A/B testing, multivariate testing, and site personalization initiatives to optimize the customer shopping experience and drive measurable improvements in conversion and engagement.
Establish and uphold UI standards for typography, color, imagery, and interaction patterns to maintain brand and experience consistency.
Collaborate with Creative and Site Merchandising partners to shape a cohesive content strategy that supports storytelling, commerce goals, and user needs.
Guide the application of UX research methodologies, both qualitative and quantitative, to continuously improve the end-to-end customer experience.
The Ideal Candidate (What You'll Bring to the Table):
A Bachelor's Degree in UX/UI Design, Interactive Design, Digital Product Development, Web Development, or a related field (or equivalent experience).
4+ years of hands-on UX/UI design experience.
2+ years of experience running A/B and multivariate testing programs.
Experience working within a direct-to-consumer eCommerce environment strongly preferred.
Previous experience designing UX/UI for web and mobile digital experiences.
Proven ability to scope, prioritize, and estimate design work tied to clear goals and outcomes.
Strong experience working with or contributing to design systems and reusable UI components.
Deep understanding of human-centered design principles, applied throughout the design process.
Ability to produce polished design deliverables, including user flows, wireframes, prototypes, mockups, and design specifications in Figma.
Skilled at translating business requirements, user needs, and cross-functional input into thoughtful, data-informed design solutions.
Demonstrated success improving conversion rates through A/B and multivariate testing.
Experience using website testing and personalization platforms (e.g., Dynamic Yield, Optimizely, Google Optimize).
Working knowledge of HTML, CSS, and JavaScript, with the ability to collaborate closely with engineering teams.
Comfortable using analytics and reporting tools (e.g., Google Analytics, Power BI) to inform design decisions.
Experience with Shopify or other eCommerce platforms is a strong plus.
Excellent time management and organizational skills in a fast-paced environment.
Strong communicator who can clearly articulate ideas, designs, and recommendations.
A collaborative team player who works effectively across disciplines.
Job Benefits (Your Perks):
At Cotopaxi, we care deeply about our people. Our team is at the heart of everything we do, and we're proud to invest in their growth, well-being, and success. We prioritize fair wages, meaningful benefits, and an employee experience that supports balance, belonging, and purpose - inside and outside of work. Here is a snapshot of the benefits we provide:
Health Benefits:
Medical, dental and vision benefits with HSA, FSA, and DCSA options.
Company-paid basic life insurance with the option to purchase additional coverage.
Voluntary short-term and long-term disability coverage.
Voluntary accident and critical illness insurance.
Company-paid employee assistance program.
Wellness Benefits:
Company-paid volunteer time.
401(k) plan with employer match.
Unlimited responsible PTO.
In The Wild Days: Two company-wide days off to recharge, reconnect, and embrace what inspires you.
Uniquely Us:
Enjoy deep product discounts with 60% off Cotopaxi gear - perfect for living out your next adventure in style.
Gear up for the outdoors with exclusive discounts from partner outdoor and lifestyle brands.
Grow personally and professionally through thoughtfully curated learning and development opportunities.
Stay connected and celebrate often with regular in-person and virtual events that bring our team together, no matter where you work.
Be part of a vibrant, values-driven culture that champions people, innovation, and adventure in everything we do.
Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
We're on a mission to Do Good - for people and the planet - and we know that starts with our team. Cotopaxi is proud to be a brand that celebrates every person for who they are and what they bring to the table. No matter your background, age, race, gender, ability, or faith - you belong here. You don't have to come from the outdoor industry to make an impact with us. We value curiosity, compassion, and the courage to collaborate openly. So tell us your story - how your journey has shaped you and how you'd like to help Cotopaxi Do Good. We can't wait to meet you.
Cotopaxi participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
$76k-123k yearly est. Auto-Apply 29d ago
UX/UI Designer
Kforce 4.8
User experience researcher job in Salt Lake City, UT
Kforce has a client that is seeking a UI/UX Designer. This will be hybrid role located in downtown SLC, UT. Our client is seeking Senior UX/UI Designer to elevate end-to-end customer and employee experiences across our digital ecosystem. They will partner closely with product, technology, and business stakeholders to map workflows and business processes, translate them into intuitive wireframes and high-fidelity designs, and collaborate with one other designer to deliver cohesive, human centered solutions.
Key Tasks:
* Lead UX discovery and design for high impact initiatives: plan and facilitate stakeholder interviews, define personas, journeys, and service blueprints, and turn insights into clear IA and interaction models
* Wireframe and prototype user flows and interfaces using Figma; Document decision logs and design rationale for engineering hand offs
* Diagram business processes and workflows using Lucidchart (Lucid Charts) to visualize current state and future state operations, dependencies, and edge cases
* Design UI systems: components, patterns, and guidelines that are accessible, consistent, and scalable across products
* Partner with engineering and products to validate feasibility, refine requirements, and support delivery through reviews, QA on design fidelity, and iterative improvements
* Measure and improve define success metrics, contribute to A/B test plans, analyze qualitative/quantitative feedback, and drive continuous UX enhancements
* Advocate for design quality and accessibility (WCAG) throughout the lifecycle* 10 years of professional experience in UX/UI design, with a portfolio that shows end to end problem solving (discovery, wireframes, prototypes, and shipped UI)
* Expertise in Figma (components, variants, auto layout, design tokens)
* Strong experience with Lucidchart/Lucid Charts for wireframing and workflow visualization
* Proven ability to model complex business processes, simplify workflows, and translate them into usable product experiences
User experience researcher job in Salt Lake City, UT
Who We Are
Contravent is a creative partner that helps brands tell their stories through technology, design, and experiences. We collaborate with some of the world's best brands to create activations and digital touchpoints that matter - the kind that spark emotion, build community, and deliver measurable impact.
Unlike traditional sponsorships or one-off campaigns, we design experiences that are both real and digital, drawing from our background in live entertainment, media, and events. We focus on bringing people together while expanding digital reach. For us, analog to digital is the way forward.
Why It Matters
The experiences we design do more than look good - they work. They:
Create emotional resonance and reverberance
Engage multiple senses for a deeper brand connection
Spark organic content and word of mouth
Build trust through interaction
Generate first-party data
Drive stronger purchase intent
This is how we help brands build lasting communities and measurable results.
The Opportunity
We're building our roster of freelance UX talent - from UX Strategists who can map journeys and shape experience strategy, to UX Designers who can bring those strategies to life with wireframes, prototypes, and elegant, user-centered design.
Whether you're early in your career or a seasoned expert, we want to collaborate with people who are passionate about creating experiences that resonate and deliver results.
As a freelancer with Contravent, you'll have the flexibility to take on projects that align with your skills and interests while working alongside our strategists, designers, and developers.
What You'll Do
Depending on your focus and experience, you may:
Define user journeys, personas, and experience strategies.
Conduct research, analyze user data, and translate insights into actionable design direction.
Create wireframes, sitemaps, prototypes, and high-fidelity mockups.
Collaborate with clients and internal teams to align business, creative, and technical goals.
Lead or contribute to UX across client projects, depending on level.
Inspire teams with best practices and forward-thinking approaches to userexperience.
What You Bring
Experience in UX (strategy, design, or both).
Skills in research, journey mapping, and/or design tools (Figma, Sketch, Adobe CC, XD, etc.).
A collaborative spirit and curiosity for exploring new approaches.
A portfolio or sample of your work (we want to see how you think and solve problems).
For more experienced talent: confidence in leading projects, presenting to clients, and mentoring others.
$67k-97k yearly est. Auto-Apply 60d+ ago
Salesforce UX Product Designer
Icreatives
User experience researcher job in Midvale, UT
Salesforce UX Product Designer (Contract)
Duration: 6-12 months
REMOTE / Start: ASAP
Rate Range: $45-50/hour (negotiable)
We're seeking a Salesforce UX/Product Designer to join an established UX team supporting a large-scale Salesforce Lightning migration for a healthcare staffing platform. You'll design intuitive solutions within Salesforce Lightning, partnering with product managers and engineers to solve com plex workflow challenges.
Responsibilities:
Design solutions within Salesforce Lightning, leveraging native patterns and components
Partner with UX research to understand customer journeys and map workflows
Create holistic experiences, including information architecture and interaction design
Communicate design rationale and balance user needs with Salesforce capabilities
Required Qualifications:
5 years product/UX design experience with Salesforce products
Strong understanding of Salesforce Lightning design patterns and components
Experience designing complex B2B/enterprise workflows and CRM systems
Proficiency in Figma and Agile environment experience
Full-time availability (40 hours/week)
Preferred Qualifications:
Deep Salesforce knowledge (Experience Cloud, Flow, Service/Sales Cloud)
Design system contribution experience
Healthcare or staffing industry familiarity
Vetting Process:
Portfolio review and agency screening
Two brief interviews with UX leadership and partners
Open to 1-2 week paid trial period for final candidates
_________________________________________________________________________
This is REMOTE contract position, ideally the UT area.
To apply, please submit your resume and portfolio link/case studies for immediate consideration.
Due to the volume of applications, we are unable to respond to each application personally. If we are interested in your qualifications, we will contact you via telephone or email as soon as possible. By applying for this position, you agree to be contacted by email or text message. Message and data rates may apply.
icreatives is an Equal Employment Opportunity Employer. All qualified applicants and talent will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. We believe in providing a culture that embraces and champions diversity, equity, and inclusion because it truly fosters creativity.
$45-50 hourly 34d ago
Software Researchers
University of Utah 4.0
User experience researcher job in Salt Lake City, UT
Bookmark this Posting Print Preview | Apply for this Job Announcement Details Open Date 10/31/2025 Requisition Number PRN43468B Job Title Software Researchers Working Title Software Researcher I through III Career Progression Track P00 Track Level FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area Academic Affairs Department 00810 - Scient Comp & Imag Instit-Oper Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 60,000 to 130,000 Close Date 01/31/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
We are looking for highly talented developers with experience and interest in state-of-the-art technologies, high performance computing (HPC), memory management, and dev-ops. You will enjoy being part of a world-renowned research institute and work closely with PhD students, PostDocs, software engineers and faculty members on developing cutting-edge AI ready data management.
We're working on extending and maintaining the DataSpaces (****************************************** project - a high-performance distributed data management framework designed for in-memory data staging and coordination in scientific workflows. Our use case spans multi-node HPC environments, and data-intensive applications requiring real-time interaction, streaming, and integration with custom pipelines.
We're seeking a Research Software Engineer (RSE) who can contribute directly to the core of Dataspaces (written in C/C++) and support the integration and deployment efforts including containerization, automation, and system-level optimizations.
Please contact Jess Tate (*****************) for further information.
The SCI Institute
The SCI Institute is a world-class research institute located within the new Warnock Engineering Building on the University of Utah campus. We are a highly dynamic, driven group of over 170 faculty, staff, and students. The overarching goals of the SCI Institute's scientific computing research are to create new techniques, tools, and systems, by which scientists may solve problems affecting various aspects of human life. We believe that to advance the state-of-the-art and create meaningful computational solutions for such complex systems, one needs to advance research in a number of areas within scientific computing, including: visualization, simulation, and modeling. The SCI Institute presents a highly challenging, collaborative work environment that can be deeply rewarding for the right individual. Further information is available at *************************
Opportunities for Professional Development
Through the Cyberinfrastructure Professionals (CIP) Cooperative (Co-Op) at the SCI Institute, the successful candidate will access a community of research computing and data experts working together to support and sustain SCI's world-class research efforts. The SCI's CIPs perform a wide range of advanced services, positively impacting research outcomes and researcher productivity and fostering the growing SCI research enterprise. The Co-Op provides faculty and CIP with a stable work environment with opportunities for mentoring and growth whereby development, communication, training, and planning efforts can be coordinated seamlessly across the various research projects at SCI. SCI's CIPs provide high-quality and reliable software supporting SCI research projects. The Co-Op provides a stable lifecycle for software and data projects, maintains an efficient development process, and creates a community whereby CIP and research projects will continue to thrive.
Work Environment
* You will be contributing to cutting-edge computational methods for HPC, edge computing, and memory management.
* We offer flexible working hours.
* We offer professional career development opportunities.
* The University of Utah offers a very competitive benefits package.
Benefits
* Health, dental, and wellness coverage ****************************************************
* Automatic and immediately vested 14.2% employer contribution (***************************************************** to personal retirement account (401a)
* Free public transportation pass (*************************************** (Utah Transit Authority)
* Paid leave time (************************************* Leave.php)
* Tuition reduction for employee and family members (*********************************************
* And more: ********************************
Responsibilities
Responsibilities:
* Work with faculty and students in designing and developing computational tools in support of research projects.
* Aid in the specification of software requirements in coordination with faculty or team leads.
* Develop and maintain features in the DataSpaces codebase (C/C++)
* Customize and optimize Docker-based builds for various CPU architectures (e.g., with and without AVX)
* Handle dependency management (Mercury, Margo, MPI, libfabric, etc.)
* Build CI/CD workflows to validate changes across multiple targets
* Work with system engineers to deploy DataSpaces on HPC clusters and edge nodes
* Profile and optimize performance for data throughput and latency
* Extend functionality to interact with Python or REST APIs
* Interface with collaboration partners and participate actively in a collaborative work environment to turn requirements into optimal solutions on a large scale.
* Contribute actively to team discussions on architectural design and solutions by continuously looking for improvements.
* Research and stay current with project-related scientific literature.
* Identify and implement creative solutions to overcome problems.
* Mentor postdocs, students, and junior software developers for best software practices.
* Support the end-user community by responding to user questions posted on the discussion list, fixing bugs, and incorporating feature requests.
* Help with the project website and discussion boards for user support, developer support, and announcements.
* Contribute to teaching activities by preparing and presenting educational seminars
Minimum Qualifications
Required Skills:
* Solid background and working knowledge of computer science fundamentals including algorithms, data structures, and object-oriented programming.
* Proficiency in C/C++ or similar language
* Working with large codebases
* Containerization (Docker) and building software for multi-arch environments
* Development in high-performance computing (HPC) or distributed systems
* Strong understanding of Linux toolchains, build systems (CMake), and debugging tools
* Parallel computing libraries (MPI, RPC, Mercury, Margo)
* Competence in git, or similar version control system, and their platforms (GitHub, GitLab, etc.)
* Ability to navigate issues related to low-level system dependencies, architecture flags (e.g., AVX), etc.
* Debugging and critical thinking skills including identifying bottlenecks, and bugs and devising solutions to these problems.
* Preferred, but not required, skills and experience:
* Experience contributing to scientific computing frameworks
* Knowledge of RDMA, libfabric, or similar low-level communication APIs
* Familiarity with FastAPI, Kafka, or Python pipelines for integration
* Experience with GitHub Actions, GitLab CI, or similar CI/CD systems
* Previous contributions, or experience with, to Dataspaces, Adios, Adios2, Margo, or related data-staging frameworks
Non-Technical Skills
* Able to work in a collaborative software development environment as well as working independently with minimal supervision and direction.
* Able to learn new tools and technologies.
* Being self-motivated and having good organizational, communication, and teamwork skills is essential.
* Willingness and ability to collaborate in a highly diverse, multi-disciplinary environment.
* Excellent oral and written communication skills necessary to effectively work in a multidisciplinary team environment.
* Communication and presentation skills to engage technical and non-technical audiences.
* Strong interpersonal abilities and teamwork skills.
* Highly motivated to support research projects.
* Ability to manage time across simultaneous tasks.
Note: This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Requires a bachelor's degree in a related area or equivalent experience.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ************** for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at ************** or ************** or University Human Resource Management at ************** if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students from all backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: ***************************************
Online reports may be submitted at oeo.utah.edu
************************************ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* * What is your highest level of completed education?
* None
* High School Diploma or Equivalent
* Associate Degree
* Bachelor's Degree
* Master's Degree
* Doctorate Degree
* * How many years of related work experience do you have?
* Less than 2 years
* 2 years or more, but less than 4 years
* 4 years or more, but less than 6 years
* 6 years or more, but less than 8 years
* 8 years or more, but less than 10 years
* 10 years or more, but less than 12 years
* 12 years or more, but less than 14 years
* 14 years or more
Applicant Documents
Required Documents
* Resume
* Cover Letter
* List of References
Optional Documents
$14k-24k yearly est. Auto-Apply 60d+ ago
Retail Experience Designer - SSC
Event Network 4.5
User experience researcher job in Park City, UT
The Retail Experience Designer is a creative storyteller who brings Event Network's narratives to life in three-dimensional space. This role helps shape meaningful, memorable retail experiences that reflect our partners' missions and stories. Working closely with the VP of Experience Design & Development, the designer focuses on concept creation, guest-journey development, environmental storytelling, and translating big ideas into clear visual direction and design packages that guide cross-functional teams-all while ensuring every concept is both inspiring and buildable.
Key Responsibilities:
Story-Driven Concepting & Experience Design
Translate creative and strategic direction into compelling spatial narratives, mood boards, concept sketches, and visual storylines that express the desired emotional experience.
Identify signature storytelling moments, thematic elements, and environmental touchpoints that extend the venue experience into retail spaces.
Develop concepts that reinforce partner brands and missions through thematic storytelling and world-building.
Explore innovative materials, textures, colors, and experiential moments that support an engaging guest journey.
Design Development & Visual Expression
Transform storytelling concepts into clear, tangible design assets-including sketches, 3D studies, renderings, and experiential mock-ups.
Produce conceptual renderings, annotated sketches, layout studies, and design boards that communicate narrative intent to internal teams and external partners.
Support experience-based space planning and layout exploration, focusing on storytelling flow, sightlines, product connection, and guest engagement.
Identify opportunities to enhance guest discovery, encourage dwell, and connect product stories to thematic elements.
Iterate quickly, refining ideas based on feedback and evolving narrative direction.
Cross-Functional Collaboration
Partner with Construction, Operations, Visual Merchandising, and Product teams to ensure storytelling translates seamlessly into practical execution.
Support presentation development, contributing to emotionally resonant storytelling for partner reviews.
Participate in partner meetings to capture narratives, understand mission and intent, and articulate design direction both visually and verbally.
Contribute to a creative culture that values imagination, exploration, and disciplined execution.
Requirements and Skills:
3+ years of experience in retail design, experiential design, environmental design, or exhibition design.
Strong portfolio demonstrating storytelling, concept development, mood building, sketching, and spatial creativity.
Proficiency in creative tools such as Adobe Creative Suite, SketchUp (or other 3D visualization tools), and sketching (digital or analog).
Ability to visually communicate ideas through sketches, diagrams, and storytelling boards.
Ability to organize creative work into clear, structured deliverables.
Strong communication skills-both visual and verbal-with an ability to bring others into a story.
Understanding of retail guest behavior, immersive experience trends, and experiential design thinking.
Preferred Qualifications:
Experience working with cultural attractions, lifestyle destinations, or branded destinations.
Familiarity with environmental graphics, signage systems, or branded storytelling.
Curiosity and experimentation with materials, sensory design, or interactive elements.
Ability to bridge creative vision with operational execution.
Comfort working in a matrixed environment with multiple stakeholders and competing priorities.
Travel Requirements
The Retail Experience Designer will be required to travel as needed to meet the needs of the business.
Physical Demands - The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Retail Experience Designer is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The Retail Experience Designer must frequently lift and/or move up to 10 pounds.
$73k-95k yearly est. 17d ago
Member Experience Manager
EŌS Fitness 3.9
User experience researcher job in Orem, UT
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$15 - $17 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$15-17 hourly Auto-Apply 20d ago
UX Researcher, Mixed Methods
Meta 4.8
User experience researcher job in Salt Lake City, UT
Our UX Research team is designing for the broad spectrum of human needs, which requires us to understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. This job description represents different full-time roles across Meta.We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a wide-range of perspectives and stem from many different backgrounds.We're looking for great communicators who are knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society
**Required Skills:**
UX Researcher, Mixed Methods Responsibilities:
1. Work closely with product and business teams to identify research topics
2. Act as a thought leader in the domain of research, while advocating for the people who could use our products
3. Design and execute end-to-end custom primary research using a wide variety of methods
4. Design studies that address both user behavior and attitudes
5. Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
6. Communicate results and illustrate suggestions in compelling and interesting ways
7. Work cross-functionally with design, product management, content strategy, engineering and marketing
8. Generate insights that both fuel ideation and evaluate designs
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree with 10+ years of relevant experience in userexperience, applied research and/or product research and development or a Master's degree and 8+ years relevant experience, or PhD and 5+ years relevant experience
10. Relevant experience within userexperience, applied research setting and/or product research and development
11. Experience conducting In-Depth Interviews or Focus Groups and Concept Testing or Usability Testing
12. Experience coding with R, SQL, STATA, SPSS or equivalent
13. Experience applying statistical analysis methods such as Regressions, ANOVA, and T-Tests
14. Interest in and experience executing hands-on, primary research
15. Experience translating research findings into strategic narratives
**Preferred Qualifications:**
Preferred Qualifications:
16. Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information science, Media studies, Computer Science, or Economics
**Public Compensation:**
$164,000/year to $227,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$164k-227k yearly 60d+ ago
Salesforce UX Product Designer
Icreatives
User experience researcher job in Midvale, UT
Job Description
Salesforce UX Product Designer (Contract)
Duration: 6-12 months
REMOTE / Start: ASAP
Rate Range: $45-50/hour (negotiable)
We're seeking a Salesforce UX/Product Designer to join an established UX team supporting a large-scale Salesforce Lightning migration for a healthcare staffing platform. You'll design intuitive solutions within Salesforce Lightning, partnering with product managers and engineers to solve complex workflow challenges.
Responsibilities:
Design solutions within Salesforce Lightning, leveraging native patterns and components
Partner with UX research to understand customer journeys and map workflows
Create holistic experiences, including information architecture and interaction design
Communicate design rationale and balance user needs with Salesforce capabilities
Required Qualifications:
5 years product/UX design experience with Salesforce products
Strong understanding of Salesforce Lightning design patterns and components
Experience designing complex B2B/enterprise workflows and CRM systems
Proficiency in Figma and Agile environment experience
Full-time availability (40 hours/week)
Preferred Qualifications:
Deep Salesforce knowledge (Experience Cloud, Flow, Service/Sales Cloud)
Design system contribution experience
Healthcare or staffing industry familiarity
Vetting Process:
Portfolio review and agency screening
Two brief interviews with UX leadership and partners
Open to 1-2 week paid trial period for final candidates
_________________________________________________________________________
This is REMOTE contract position, ideally the UT area.
To apply, please submit your resume and portfolio link/case studies for immediate consideration.
Due to the volume of applications, we are unable to respond to each application personally. If we are interested in your qualifications, we will contact you via telephone or email as soon as possible. By applying for this position, you agree to be contacted by email or text message. Message and data rates may apply.
icreatives is an Equal Employment Opportunity Employer. All qualified applicants and talent will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. We believe in providing a culture that embraces and champions diversity, equity, and inclusion because it truly fosters creativity.
$45-50 hourly 6d ago
Software Researchers
The University of Utah 4.0
User experience researcher job in Salt Lake City, UT
We are looking for highly talented developers with experience and interest in state-of-the-art technologies, high performance computing ( HPC ), memory management, and dev-ops. You will enjoy being part of a world-renowned research institute and work closely with PhD students, PostDocs, software engineers and faculty members on developing cutting-edge AI ready data management. We're working on extending and maintaining the DataSpaces ( ***************************************** ) project - a high-performance distributed data management framework designed for in-memory data staging and coordination in scientific workflows. Our use case spans multi-node HPC environments, and data-intensive applications requiring real-time interaction, streaming, and integration with custom pipelines. We're seeking a Research Software Engineer ( RSE ) who can contribute directly to the core of Dataspaces (written in C/C++) and support the integration and deployment efforts including containerization, automation, and system-level optimizations. Please contact Jess Tate (*****************) for further information. The SCI Institute The SCI Institute is a world-class research institute located within the new Warnock Engineering Building on the University of Utah campus. We are a highly dynamic, driven group of over 170 faculty, staff, and students. The overarching goals of the SCI Institute's scientific computing research are to create new techniques, tools, and systems, by which scientists may solve problems affecting various aspects of human life. We believe that to advance the state-of-the-art and create meaningful computational solutions for such complex systems, one needs to advance research in a number of areas within scientific computing, including: visualization, simulation, and modeling. The SCI Institute presents a highly challenging, collaborative work environment that can be deeply rewarding for the right individual. Further information is available at ************************ . Opportunities for Professional Development Through the Cyberinfrastructure Professionals ( CIP ) Cooperative (Co-Op) at the SCI Institute, the successful candidate will access a community of research computing and data experts working together to support and sustain SCI's world-class research efforts. The SCI's CIPs perform a wide range of advanced services, positively impacting research outcomes and researcher productivity and fostering the growing SCI research enterprise. The Co-Op provides faculty and CIP with a stable work environment with opportunities for mentoring and growth whereby development, communication, training, and planning efforts can be coordinated seamlessly across the various research projects at SCI . SCI's CIPs provide high-quality and reliable software supporting SCI research projects. The Co-Op provides a stable lifecycle for software and data projects, maintains an efficient development process, and creates a community whereby CIP and research projects will continue to thrive. Work Environment You will be contributing to cutting-edge computational methods for HPC , edge computing, and memory management. We offer flexible working hours. We offer professional career development opportunities. The University of Utah offers a very competitive benefits package. Benefits Health, dental, and wellness coverage **************************************** wellness.php Automatic and immediately vested 14.2% employer contribution (***************************************************** to personal retirement account (401a) Free public transportation pass ( ************************************** ) (Utah Transit Authority) Paid leave time (************************************* Leave.php) Tuition reduction for employee and family members (********************************************* And more: ********************************
Responsibilities
Responsibilities: Work with faculty and students in designing and developing computational tools in support of research projects. Aid in the specification of software requirements in coordination with faculty or team leads. Develop and maintain features in the DataSpaces codebase (C/C++) Customize and optimize Docker-based builds for various CPU architectures (e.g., with and without AVX ) Handle dependency management (Mercury, Margo, MPI , libfabric, etc.) Build CI/CD workflows to validate changes across multiple targets Work with system engineers to deploy DataSpaces on HPC clusters and edge nodes Profile and optimize performance for data throughput and latency Extend functionality to interact with Python or REST APIs Interface with collaboration partners and participate actively in a collaborative work environment to turn requirements into optimal solutions on a large scale. Contribute actively to team discussions on architectural design and solutions by continuously looking for improvements. Research and stay current with project-related scientific literature. Identify and implement creative solutions to overcome problems. Mentor postdocs, students, and junior software developers for best software practices. Support the end-user community by responding to user questions posted on the discussion list, fixing bugs, and incorporating feature requests. Help with the project website and discussion boards for user support, developer support, and announcements. Contribute to teaching activities by preparing and presenting educational seminars
Minimum Qualifications
Required Skills: Solid background and working knowledge of computer science fundamentals including algorithms, data structures, and object-oriented programming. Proficiency in C/C++ or similar language Working with large codebases Containerization (Docker) and building software for multi-arch environments Development in high-performance computing ( HPC ) or distributed systems Strong understanding of Linux toolchains, build systems (CMake), and debugging tools Parallel computing libraries ( MPI , RPC , Mercury, Margo) Competence in git, or similar version control system, and their platforms (GitHub, GitLab, etc.) Ability to navigate issues related to low-level system dependencies, architecture flags (e.g., AVX ), etc. Debugging and critical thinking skills including identifying bottlenecks, and bugs and devising solutions to these problems. Preferred, but not required, skills and experience: Experience contributing to scientific computing frameworks Knowledge of RDMA , libfabric, or similar low-level communication APIs Familiarity with FastAPI, Kafka, or Python pipelines for integration Experience with GitHub Actions, GitLab CI, or similar CI/CD systems Previous contributions, or experience with, to Dataspaces, Adios, Adios2, Margo, or related data-staging frameworks Non-Technical Skills Able to work in a collaborative software development environment as well as working independently with minimal supervision and direction. Able to learn new tools and technologies. Being self-motivated and having good organizational, communication, and teamwork skills is essential. Willingness and ability to collaborate in a highly diverse, multi-disciplinary environment. Excellent oral and written communication skills necessary to effectively work in a multidisciplinary team environment. Communication and presentation skills to engage technical and non-technical audiences. Strong interpersonal abilities and teamwork skills. Highly motivated to support research projects. Ability to manage time across simultaneous tasks. Note: This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Minimum Qualifications Requires a bachelor's degree in a related area or equivalent experience. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
$14k-24k yearly est. Easy Apply 60d+ ago
Member Experience Manager
EŌS Fitness 3.9
User experience researcher job in Salt Lake City, UT
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$15 - $17 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
$15-17 hourly Auto-Apply 20d ago
UX Researcher, Qualitative
Meta 4.8
User experience researcher job in Salt Lake City, UT
Our UX Research team is designing for the global spectrum of human needs, which requires us to deeply understand the behaviors of the people behind them. Our researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. We use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a wide range of perspectives and stem from many different perspectives, approaches, experiences and backgrounds.We're looking for excellent communicators who are knowledgeable about research devoted to understanding people, and curious about the relationship between technology and society. They will also need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of Meta.
**Required Skills:**
UX Researcher, Qualitative Responsibilities:
1. Work closely with product and business teams to identify research topics
2. Act as a thought leader in the domain of research, while advocating for the people who could use our products
3. Design and execute end-to-end custom primary research using a wide variety of methods
4. Design studies that address both user behavior and attitudes
5. Effectively manage and prioritize research plans through ambiguous and fast-changing environments, align and efficiently execute critical insights and work with a large group of stakeholders
6. Communicate results and illustrate suggestions in compelling and creative ways
7. Work cross-functionally with design, product management, content strategy, engineering and marketing
8. Generate insights that both fuel ideation and evaluate designs
**Minimum Qualifications:**
Minimum Qualifications:
9. Bachelor's degree with 4+ years of relevant experience within userexperience, applied research setting and/or product research and development, Master's degree and 2+ years relevant experience, or a PhD and relevant experience
10. Experience conducting In-Depth Interviews or Focus Groups and Concept Testing or Usability Testing
11. Interest in and experience executing hands-on, primary research
12. Experience translating research findings into strategic narratives
**Preferred Qualifications:**
Preferred Qualifications:
13. Experience with consumer products, consumer insights, or product development
14. Degrees in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics
**Public Compensation:**
$103,000/year to $166,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.
$103k-166k yearly 60d+ ago
Member Experience Manager
EŌS Fitness 3.9
User experience researcher job in Layton, UT
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
Takes Initiative in identifying ways to enhance the member experience.
Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
Ensure members feel heard and valued, maintaining an open line of communication.
Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
Excellent communication (written and verbal), problem-solving, and interpersonal skills.
Ability to multitask and thrive in a fast-paced, customer-facing environment.
Strong organizational skills and attention to detail.
Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
Must successfully pass background check.
Must Obtain a CPR certification within 30 days of employment. *
Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
Ability to bend routinely and repetitively to lift more than 40 lbs.
Hourly Pay Range
$15 - $17 USD
Benefits and Perks:
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training, and merchandise - including supplements.
Employee referral program.
Daily Pay offered - access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.*
Group Health, dental, vision, Supplemental Life, Employee Assistant Program and even Pet Insurance are offered!*
401(k) + Company matching!*
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
To view more information on our CCPA policy, click HERE.
EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
EōS Fitness participates in the government eVerify program.
Please review the details of this program by clicking here
.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at ********************************* or by calling ************. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
How much does a user experience researcher earn in Lehi, UT?
The average user experience researcher in Lehi, UT earns between $60,000 and $113,000 annually. This compares to the national average user experience researcher range of $73,000 to $135,000.
Average user experience researcher salary in Lehi, UT