Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a user support analyst and how to become one
A user support analyst is an IT professional who manages software installation, system configuration, and system maintenance of computers and computer networks for a company or an organization. These individuals make sure that an organization's security software is functional, and respond to any user issues or problems with software applications, computers, or hardware. They may assist in getting employees' passwords and access to computers and email accounts, troubleshoot hardware and software problems, and follow up with users and clients to ensure that their issues have been resolved promptly. These individuals may work as contractors, or in an organization's IT department.
Most user support analysts have a bachelor's degree or a certificate in IT, computer science, or a related field, however, some employers will consider applicants with comparables knowledge and experience. A user support analyst must have a working knowledge of computers, computer hardware, and software, as well as expert skills with networks and databases. These individuals should also have strong communication, analytical, and troubleshooting skills.
A user support analyst can make up to $67,000 annually, and the job field is expected to grow considerably 10% by 2028. If you have a head for computers and IT, a career as a user support analyst can be a rewarding vocation.
What general advice would you give to a user support analyst?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $79,842
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 13.89%
Black or African American 10.76%
Hispanic or Latino 15.08%
Unknown 5.30%
White 54.56%
Genderfemale 30.94%
male 69.06%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
User support analyst career paths
Key steps to become a user support analyst
Explore user support analyst education requirements
Start to develop specific user support analyst skills
Skills Percentages User Experience 8.89% End User Support 6.99% Technical Support 6.64% Troubleshoot 5.77% Prototyping 3.80% Complete relevant user support analyst training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New user support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a user support analyst based on U.S. Bureau of Labor Statistics data and data from real user support analyst resumes.Research user support analyst duties and responsibilities
- Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
- Utilize programs such as ARP, plum, nmstools, rat, and Linux.
- Install, configure and maintain PCs, printers and peripherals.
- Monitor deployment of new computers and/or OS for tracking and organization.
Prepare your user support analyst resume
When your background is strong enough, you can start writing your user support analyst resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a user support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable user support analyst resume templates
Build a professional user support analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your user support analyst resume.
Apply for user support analyst jobs
Now it's time to start searching for a user support analyst job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first user support analyst job
Are you a user support analyst?
Share your story for a free salary report.
Average user support analyst salary
The average user support analyst salary in the United States is $79,842 per year or $38 per hour. User support analyst salaries range between $50,000 and $125,000 per year.
What am I worth?
How do user support analysts rate their job?
User support analyst reviews
I have aids now due to the painfulness of sitting down all day
You get to help a lot of people in many different ways as well as learning new things about technology
There was nothing to like. Everyone was polite an hard workers
Working with The people
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
