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User support analyst salary
Average user support analyst salary
$79,842
Understanding User Support Analyst Salaries
The average salary for a User Support Analyst is approximately $79,842 annually. This figure can vary based on factors such as experience, location, and industry. For instance, User Support Analysts in tech hubs or high-demand states often report higher earnings due to competition for skilled professionals.
Where to Find Higher Salaries
States like California, New York, and Washington frequently offer some of the highest salaries for User Support Analysts. Additionally, industries such as technology and finance tend to provide more competitive pay. This reflects the increasing reliance on technology and the need for skilled analysts to support user needs effectively.
Career Opportunities
With the growing importance of user experience in digital environments, opportunities for User Support Analysts are expanding. Employers seek candidates who can address technical challenges and enhance user satisfaction. By pursuing certifications or specialized training, professionals can position themselves for higher-paying roles within this field.
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Where can a User Support Analyst earn more?
User support analyst salary estimates from across the web
Average user support analyst salary by state
The average user support analyst salary in California, Washington, and Nevada are the highest in the U.S. The lowest average user support analyst salary states are Alabama, Florida, and Mississippi.
- State view
- County view
Highest paying states for user support analysts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | California | $100,579 | $48.36 |
| 2 | Nevada | $91,279 | $43.88 |
| 3 | New Mexico | $85,076 | $40.90 |
| 4 | Washington | $95,342 | $45.84 |
| 5 | District of Columbia | $85,533 | $41.12 |
| 6 | Pennsylvania | $90,264 | $43.40 |
| 7 | Massachusetts | $85,036 | $40.88 |
| 8 | Utah | $73,150 | $35.17 |
| 9 | New Hampshire | $81,421 | $39.14 |
| 10 | Maryland | $80,843 | $38.87 |
| 11 | Arizona | $77,416 | $37.22 |
| 12 | New Jersey | $87,299 | $41.97 |
| 13 | Michigan | $71,468 | $34.36 |
| 14 | Hawaii | $85,237 | $40.98 |
| 15 | New York | $84,870 | $40.80 |
| 16 | Texas | $80,845 | $38.87 |
| 17 | Rhode Island | $74,734 | $35.93 |
| 18 | Oregon | $78,807 | $37.89 |
| 19 | Delaware | $78,433 | $37.71 |
| 20 | Vermont | $72,569 | $34.89 |
| 21 | Louisiana | $67,728 | $32.56 |
| 22 | Connecticut | $76,791 | $36.92 |
| 23 | Maine | $68,858 | $33.10 |
| 24 | Virginia | $64,060 | $30.80 |
| 25 | Montana | $63,203 | $30.39 |
| 26 | Idaho | $67,699 | $32.55 |
| 27 | North Dakota | $59,611 | $28.66 |
| 28 | Tennessee | $67,181 | $32.30 |
| 29 | Arkansas | $57,251 | $27.52 |
| 30 | South Carolina | $58,511 | $28.13 |
| 31 | South Dakota | $55,833 | $26.84 |
| 32 | Missouri | $57,495 | $27.64 |
| 33 | Iowa | $63,106 | $30.34 |
| 34 | Illinois | $61,526 | $29.58 |
| 35 | Ohio | $60,828 | $29.24 |
| 36 | West Virginia | $60,895 | $29.28 |
| 37 | Kansas | $60,248 | $28.97 |
| 38 | North Carolina | $60,147 | $28.92 |
| 39 | Alaska | $56,718 | $27.27 |
| 40 | Wisconsin | $59,950 | $28.82 |
| 41 | Mississippi | $52,512 | $25.25 |
| 42 | Wyoming | $55,695 | $26.78 |
| 43 | Colorado | $56,252 | $27.04 |
| 44 | Alabama | $53,887 | $25.91 |
| 45 | Minnesota | $56,897 | $27.35 |
| 46 | Indiana | $56,088 | $26.97 |
| 47 | Oklahoma | $51,598 | $24.81 |
| 48 | Kentucky | $55,430 | $26.65 |
| 49 | Florida | $53,120 | $25.54 |
| 50 | Nebraska | $48,076 | $23.11 |
| 51 | Georgia | $51,498 | $24.76 |
Highest paying cities for user support analysts
The highest-paying cities for user support analysts are San Francisco, CA, Bellevue, WA, and Bensalem, PA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $110,228 | $52.99 |
| 2 | Bellevue, WA | $96,361 | $46.33 |
| 3 | Bensalem, PA | $91,237 | $43.86 |
| 4 | Hoboken, NJ | $87,429 | $42.03 |
| 5 | Washington, DC | $85,515 | $41.11 |
| 6 | New York, NY | $85,006 | $40.87 |
| 7 | Boston, MA | $84,995 | $40.86 |
| 8 | Austin, TX | $82,616 | $39.72 |
| 9 | Portland, OR | $77,762 | $37.39 |
| 10 | Hartford, CT | $76,613 | $36.83 |
| 11 | Pleasant Grove, UT | $72,754 | $34.98 |
| 12 | Ann Arbor, MI | $71,107 | $34.19 |
| 13 | Kent, OH | $63,365 | $30.46 |
| 14 | Chicago, IL | $62,149 | $29.88 |
| 15 | Durham, NC | $61,566 | $29.60 |
| 16 | Madison, WI | $58,990 | $28.36 |
| 17 | Minneapolis, MN | $56,956 | $27.38 |
| 18 | Littleton, CO | $56,347 | $27.09 |
| 19 | Miami, FL | $54,752 | $26.32 |
| 20 | Atlanta, GA | $51,485 | $24.75 |
User support analyst salary details
A user support analyst's salary ranges from $50,000 a year at the 10th percentile to $125,000 at the 90th percentile.
What is a user support analyst's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $125,000 | $10,417 | $60 |
| 75th Percentile | $101,000 | $8,417 | $49 |
| Average | $79,842 | $6,654 | $38 |
| 25th Percentile | $63,000 | $5,250 | $30 |
| 10th Percentile | $50,000 | $4,167 | $24 |
Highest paying user support analyst jobs
The highest paying types of user support analysts are network support analyst, systems support analyst, and software support technician.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Information Technology/Support Technician | $45,591 | $3,799 | $21.92 | 161,748 |
| Help Desk Analyst | $37,318 | $3,110 | $17.94 | 87,591 |
| Technical Support Trainer | $45,722 | $3,810 | $21.98 | 168,898 |
| Software Support Technician | $79,670 | $6,639 | $38.30 | 117,059 |
| Desktop/Network Support | $49,480 | $4,123 | $23.79 | 119,310 |
| Desktop Support Technician | $41,792 | $3,483 | $20.09 | 108,944 |
Top companies hiring user support analysts now:
Which companies pay user support analysts the most?
User support analyst salaries at Google and BNY Mellon are the highest-paying according to our most recent salary estimates. In addition, the average user support analyst salary at companies like Twilio and JPMorgan Chase & Co. are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | $136,129 | $65.45 | |
| 2 | BNY Mellon | $119,641 | $57.52 |
| 3 | Twilio | $108,463 | $52.15 |
| 4 | JPMorgan Chase & Co. | $108,182 | $52.01 |
| 5 | Visa | $104,748 | $50.36 |
| 6 | Booz Allen Hamilton | $102,498 | $49.28 |
| 7 | Virtusa | $100,388 | $48.26 |
| 8 | Tudor Funds | $98,532 | $47.37 |
| 9 | The ACI Group | $96,368 | $46.33 |
| 10 | Rockwell Automation | $92,132 | $44.29 |
| 11 | Fidelity Investments | $91,387 | $43.94 |
| 12 | TEKsystems | $90,663 | $43.59 |
| 13 | Cigna | $90,379 | $43.45 |
| 14 | Maxima Consulting | $90,202 | $43.37 |
| 15 | United | $88,910 | $42.75 |
| 16 | Medtronic | $88,406 | $42.50 |
| 17 | Cognizant | $87,961 | $42.29 |
| 18 | Golden Gate University | $87,356 | $42.00 |
| 19 | Retail Pro | $85,442 | $41.08 |
| 20 | CapTech | $85,051 | $40.89 |
Wage gap by gender, race and education
User Support Analyst salary by industry
The average user support analyst salary varies across industries:
- The average user support analyst salary in the technology industry is $85,890, the highest of any industry.
- The average user support analyst salary in the finance industry is $78,895.
- User support analysts in the education industry earn an average salary of $53,936, the lowest of any industry.
Highest paying industries for user support analysts
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $85,890 | $41.29 |
| 2 | Health Care | $78,895 | $37.93 |
| 3 | Professional | $75,748 | $36.42 |
| 4 | Insurance | $73,228 | $35.21 |
| 5 | Transportation | $68,963 | $33.16 |
| 6 | Manufacturing | $64,068 | $30.80 |
| 7 | Education | $53,936 | $25.93 |
High paying user support analyst jobs
User support analyst salary trends
The average user support analyst salary has risen by $12,201 over the last ten years. In 2014, the average user support analyst earned $67,641 annually, but today, they earn $79,842 a year. That works out to a 9% change in pay for user support analysts over the last decade.
Compare user support analyst salaries for cities or states with the national average over time.
Average user support analyst salary over time
Compare user support analyst salaries for individual cities or states with the national average.
User support analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $79,800 | $38.39 | +3.3% |
| 2024 | $77,200 | $37.12 | +2.3% |
| 2023 | $75,500 | $36.28 | +1.5% |
| 2022 | $74,300 | $35.73 | +1.6% |
| 2021 | $73,100 | $35.15 | +1.6% |
Recently added user support analyst salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Cambridge Associates LLC | Investment Systems User Support/Business Analyst | Arlington, VA | 06/29/2025 | $74,800 |
| Core Bts | User Support Analyst | Fine, NY | 06/29/2025 | $70,000 |
| Medtronic | Senior Technical User Support Analyst-Executive AV Support | Fridley, MN | 06/28/2025 | $80,800 |
| Mizuho | End User Trade Floor Support Analyst | Day, NY | 06/28/2025 | $77,000 |
| Tata Consulting Services | End User Computing Onsite Support | Philadelphia, PA | 06/27/2025 | $50,000 |
| Universal Music Group, Inc. | Financial Operations Vendor Portal & User Support Analyst | Los Angeles, CA | 06/21/2025 | $49,500 |
| UMG Recordings | Financial Operations Vendor Portal & User Support Analyst | Los Angeles, CA | 06/12/2025 | $49,500 |
| SCN Bestco | User Support Analyst I | Santa Cruz, CA | 06/12/2025 | $54,492 |
| Global Channel Management | End User Support Analyst | Waltham, MA | 06/10/2025 | $52,175 |
| General Dynamics | Scitls Power BI User Support | Offutt Air Force Base, NE | 06/06/2025 | $64,175 |
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