Technical Assistant jobs at USG Insurance Services - 60 jobs

Underwriting Technical Assistant - Hybrid
Selective Insurance Group, Inc. 4.9
Scottsdale, AZ jobs
About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Under technical and moderate direction, this position supports the daily service demands of our agents and underwriting team and requires a thorough understanding of billing and underwriting system transactions, State specific LOB filings and system error correction. Under direct supervision, this position works within a letter of authority issued by the underwriting supervisor on assignments of moderate to low complexity, hazard grade, and premium. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities * Underwrite and process renewal policies less than $25,000, which includes applying knowledge of coverage forms, rating plans and guidelines in selection and pricing of individual risks, change requests, and open communication with internal and external customers. Ensure adequate pricing of individual risks through proper classification, Knowledge Management/Predictive Modeling, accuracy of information and adherence to company underwriting standards and philosophy. Refer all outside authority level to the appropriate level. * Perform initial screening of renewal preview for underwriter. Gather, analyze and evaluate risk exposure using available resources (e.g. application, survey reports, Dun & Bradstreet, MVR's, loss history, eSelect systems, industry publications such as SAGE, Scopes, IRMI, and A.M. Best, experience rating, Knowledge Management/Predictive Modeling and other information pertaining to business initiatives, etc.) and document results per Quality Assurance standards. * Assign underwriter renewal accounts as status "underwriter exception" based on certain criteria including but not limited to premium size >$25k and 5 exceptions or more. Those policies that fit auto renew will be placed into conditional renewal and those within the individual's authority and guidelines will be renewed. * Respond to all inquiries in a timely manner on coverage, billing questions and making policy adjustments based upon granted authority level. Take necessary measures to obtain information needed to finalize inquiries/transactions. Maintain a suspense and follow-up system for outstanding underwriting items. * Provide guidance to internal and external customers regarding various underwriting information including the commercial lines automated systems. Effectively communicate with internal and external customers. Reinforce the ease of doing business with Selective by meeting or exceeding customers' expectations and service quality on a consistent basis. * Analyze and process Workers Compensation bureau notices for all States associated with Region. This will require the understanding of each State's requirements for reporting experience mod changes whether paper or electronic, electronic filing with NY and being proficient in utilizing reporting tools provided by the different bureaus and NCCI. * Processes or assists in the processing of renewal policies, endorsements, manual policy issuance including OFAC screening, handle BOR's in accordance with established guidelines and process reports, payment, correspondence under the direction of assigned underwriters. * Service customer billing inquiries which requires the ability to reconstruct account billing activity based on knowledge of the billing system, develop payment plans beneficial to company and client adhering to company guidelines and authority level, and conduct appropriate follow up to confirm adherence to revised payment plan. Record actions through billing system based on reporting guidelines. Qualifications Knowledge and Requirements * Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email. * Display confidence and a willingness to take ownership of a request or problem. * Demonstrate strong verbal and written communication skills. * Demonstrate the ability to see the big picture while responding to changing conditions. Education and Experience * High school diploma or equivalent * 0-3 years of Commercial Lines experience * Insurance Institute of America (IIA) Certification preferred Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $48,000.00 - USD $66,000.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions. For Massachusetts Applicants It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$48k-66k yearly 11d ago

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Claim Technical Assistant - Hybrid
Arbella Insurance 4.6
Quincy, MA jobs
Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! Start an exceptional career in Claim! As a Claim Technical Assistant you will provide both administrative and technical support to all Claim functions and build a great foundation for future career growth in Claim! Process loss and expense payments Skilled data entry into multiple claim and related databases systems. Request police reports and other investigative material Request appropriate letters and correspondence as directed by the Claim Professional. Provide administrative support to Claim Professionals (i.e. printing, filing and copying documents, etc.). Answer routine questions relative to area of responsibility which may include contact with agents, insured(s) or others. Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction. Requirements Able to work in a fast paced environment. Strong interest in advancement within the Claim Department Sound MS Office skills and able to work in an organized manner Good time management skills with strong attention to detail Some office or customer service work experience preferred. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Apply today!!
$41.5k-44k yearly Auto-Apply 60d+ ago
Digital Workplace Technology Specialist
Group1001 4.1
Waltham, MA jobs
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees. Why This Role Matters: We are seeking a skilled and dedicated Digital Workplace Technology Specialist to provide exceptional end-to-end user support for our organization's most critical leaders and business processes. Serve as the "face" of IT, providing face to face support, troubleshooting, problem solving, triage, and navigation through the organization to get customer technology problems solved. This role requires a strong technical background, excellent communication skills, and the ability to handle complex issues efficiently. The ideal candidate will have extensive experience in technical support, particularly with Windows and Microsoft Office, and MacOS. The ability to think on your feet, deal with ambiguous situations, provide quick solutions to problems and understand personas, while developing a deep understanding of how our clients operate is critical to the success of this individual. This person is the face of the Information Technology organization, delivering excellent user experience of all thing's technology. How You'll Contribute: Executive Support: * Provide 24/7/365, personalized technical support to C-suite executives, senior management, and other key stakeholders throughout the business. * Understand the unique needs and preferences of each executive and tailor support accordingly. * Handle urgent requests promptly and professionally. * Drive technology projects necessary for executive requirements and manage technology communication/s and changes to firm technology policies that impact the executive experience. * Travel to corporate offices, residential properties, client sites and/or travel destinations as necessary. Desktop Support: * Troubleshoot and resolve all reported technology problems, including in office, residential properties, and client/travel locations. * Support mobile devices, iPhones, iPads including MDM's, policies, etc. * Ensure seamless integration of multiple technologies. Application Support: * Assist with Microsoft Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.). * Troubleshoot application-related problems and provide timely solutions. * Collaborate with IT teams to address any compatibility issues. Audio Visual Support: * Assist in setup and configuration of AV equipment, conference rooms, and day to day meeting requirements from our customers utilizing various Video collaboration solutions (zoom, slack, teams, webex etc.) * Diagnose and resolve technical issues, perform routine remote and on-site maintenance for ensuring optimal performance and readiness of conference rooms * Support end users, executives, and event staff with AV operations; managing and coordinating presentations, webinars and hybrid meetings to ensure excellent AV experiences both internally and externally Remote and On-Site Support: * Provide remote support for executives and business users working from home or traveling. * When necessary, offer on-site assistance for critical issues, hardware deployments and set-up as well as face to face support and triage. Security and Compliance: * Educate executives and business users on security best practices. * Ensure compliance with company policies and data protection regulations. * Monitor and address any security vulnerabilities. Documentation and Training: * Maintain accurate records of support requests, resolutions, and system configurations. * Create user-friendly guides and tutorials for common tasks. * Conduct training sessions for executives and business users as needed. Collaboration: * Work closely with other IT teams (network, infrastructure, security) to resolve complex issues. * Collaborate with vendors for hardware repairs and software licensing. Continuous Improvement: * Stay updated on industry trends, emerging technologies, and best practices. * Propose enhancements to existing processes and tools. What We're Looking For: * Bachelor's Degree in Computer Science, Information Technology, or related field (preferred not mandatory). * Preferred 10 years of experience in technical support or desktop support roles. * Extensive experience in supporting Windows operating systems, Microsoft Office suite (365) and MacOS. * Familiarity with JAMF, Intune, Azure environments, DaaS (AWS/AVD) is a plus. * Familiarity with Zoom, Slack, and MS teams is a plus. * Preferred familiarity with Terraform, GitHub, Azure DevOps and/or other IaC platforms, Code repositories and CI/CD pipelines Skills: * Excellent critical thinking, problem-solving abilities and precise attention to detail. * Strong communication and interpersonal skills, able to articulate technical concepts to non-technical people. * Ability to work independently and prioritize tasks effectively. * Customer-focused mindset, strong passion for serving the customer. * Comprehensive and broad knowledge of all aspects of IT solutions and services * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP) are advantageous. This position is an onsite position based out of Waltham, Massachusetts, and requires the employee to be physically present at the workplace five days per week. This role also includes travel to other office locations and/residential sites as necessary. Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences. #LI-AS1
$82k-116k yearly est. Auto-Apply 60d+ ago
Personal Lines Technical Assistant
Brown & Brown 4.6
Tallahassee, FL jobs
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Technical Assistant to join our growing team in Tallahassee, FL! The Personal Lines Technical Assistant provides personal lines support in maintaining, expanding, and servicing assigned accounts. How You Will Contribute: Process and check renewal policies. Assist with Family Risk Questionnaires, including folding, stuffing, and sending Thank You and Appointment letters. Prepare and mail letters, including welcome letters, nonrenewal notices, lost business letters, and special marketing projects. Perform data entry, including creating AMS/IR activities for documents, agency‑billed renewals, non‑download renewals, and flood policy renewals. Process carrier downloads and manage AMS daily download, clearing policies in suspense, and setting activities. Redeliver returned mail and update customer contact information. Maintain expiration records and manage suspense/follow‑up systems for correspondence and requests. Provide back‑up support to other Account Managers as assigned. Maintain favorable relationships with clients, producers, and employees. Perform clerical functions such as submitting and sending faxes, proofreading, photocopying documents, and other administrative tasks. Assist with billing questions and payment processing. Complete mortgage and lienholder verifications. Skills & Experience to Be Successful: Associate's or Bachelor's degree (preferred) Industry software experience (preferred) High school diploma Proficient with MS Office Suite Strong organizational skills, including the ability to prioritize, plan work efficiently, and manage time effectively. Excellent oral communication abilities, with clear and effective speaking skills and strong negotiation capabilities. High-quality written communication skills, including proofreading for accuracy, presenting numerical information clearly, and interpreting written materials effectively. Demonstrated commitment to quality control, with strong attention to detail and the ability to review and monitor one's own work for accuracy and thoroughness. Proven adaptability, with the ability to adjust to changes in the work environment, manage competing demands, and navigate frequent changes, delays, or unexpected events. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$23k-38k yearly est. Auto-Apply 4d ago
Personal Lines Technical Assistant
Brown & Brown, Inc. 4.6
Tallahassee, FL jobs
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Personal Lines Technical Assistant to join our growing team in Tallahassee, FL! The Personal Lines Technical Assistant provides personal lines support in maintaining, expanding, and servicing assigned accounts. How You Will Contribute: * Process and check renewal policies. * Assist with Family Risk Questionnaires, including folding, stuffing, and sending Thank You and Appointment letters. * Prepare and mail letters, including welcome letters, nonrenewal notices, lost business letters, and special marketing projects. * Perform data entry, including creating AMS/IR activities for documents, agency‑billed renewals, non‑download renewals, and flood policy renewals. * Process carrier downloads and manage AMS daily download, clearing policies in suspense, and setting activities. * Redeliver returned mail and update customer contact information. * Maintain expiration records and manage suspense/follow‑up systems for correspondence and requests. * Provide back‑up support to other Account Managers as assigned. * Maintain favorable relationships with clients, producers, and employees. * Perform clerical functions such as submitting and sending faxes, proofreading, photocopying documents, and other administrative tasks. * Assist with billing questions and payment processing. * Complete mortgage and lienholder verifications. Skills & Experience to Be Successful: * Associate's or Bachelor's degree (preferred) * Industry software experience (preferred) * High school diploma * Proficient with MS Office Suite * Strong organizational skills, including the ability to prioritize, plan work efficiently, and manage time effectively. * Excellent oral communication abilities, with clear and effective speaking skills and strong negotiation capabilities. * High-quality written communication skills, including proofreading for accuracy, presenting numerical information clearly, and interpreting written materials effectively. * Demonstrated commitment to quality control, with strong attention to detail and the ability to review and monitor one's own work for accuracy and thoroughness. * Proven adaptability, with the ability to adjust to changes in the work environment, manage competing demands, and navigate frequent changes, delays, or unexpected events. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: * Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance * Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement * Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services * Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".
$23k-38k yearly est. Auto-Apply 4d ago
Underwriting Technical Assistant
Ryan Specialty 4.6
Bellevue, WA jobs
An Underwriting Operations Technician plays a crucial role in the insurance industry by supporting underwriters in evaluating risks and ensuring compliance with company guidelines. They handle administrative tasks, analyze policy language, and engage with internal and external stakeholders. What will your job entail? Job Responsibilities: · Accurately input information into underwriting systems. · Review policy language and forms to ensure compliance. · Gather relevant market data for risk assessment. · Assist agents and clients with inquiries. · Organize files for underwriters' review. · Assess financial, medical, and business factors. · Investigate and resolve policy-related issues. · Maintain accurate records and documentation. · Assist in evaluating risks for insurance approval. · Engage with internal teams and external partners. Work Experience and Education: · Bachelor's degree in Risk Management or Business. · 6 months to a year of related experience Licenses & Certifications: · Chartered Property Casualty Underwriter (CPCU), Associate in Personal Insurance (API), Associate in Commercial Underwriting (AU), Associate in Reinsurance (ARe) or Registered Professional Liability Underwriter (RPLU) is preferred Technical/Functional Skills: · Data Management · Insurance Regulations · Market Knowledge · Risk Assessment Tools · Software Proficiency Behavioral Skills: · Effective Communication · Time Management · Detail-Oriented · Adaptability · Problem Ownership · Team Player Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is $24.00 - $31.00 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
$24-31 hourly Auto-Apply 60d+ ago
Underwriting Technical Assistant
Ryan Specialty Group 4.6
Bellevue, WA jobs
An Underwriting Operations Technician plays a crucial role in the insurance industry by supporting underwriters in evaluating risks and ensuring compliance with company guidelines. They handle administrative tasks, analyze policy language, and engage with internal and external stakeholders. What will your job entail? Job Responsibilities: · Accurately input information into underwriting systems. · Review policy language and forms to ensure compliance. · Gather relevant market data for risk assessment. · Assist agents and clients with inquiries. · Organize files for underwriters' review. · Assess financial, medical, and business factors. · Investigate and resolve policy-related issues. · Maintain accurate records and documentation. · Assist in evaluating risks for insurance approval. · Engage with internal teams and external partners. Work Experience and Education: · Bachelor's degree in Risk Management or Business. · 6 months to a year of related experience Licenses & Certifications: · Chartered Property Casualty Underwriter (CPCU), Associate in Personal Insurance (API), Associate in Commercial Underwriting (AU), Associate in Reinsurance (ARe) or Registered Professional Liability Underwriter (RPLU) is preferred Technical/Functional Skills: · Data Management · Insurance Regulations · Market Knowledge · Risk Assessment Tools · Software Proficiency Behavioral Skills: · Effective Communication · Time Management · Detail-Oriented · Adaptability · Problem Ownership · Team Player Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is $24.00 - $31.00 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
$24-31 hourly 60d+ ago
Underwriting Technical Assistant
R t Specialty, LLC 3.9
Bellevue, WA jobs
An Underwriting Operations Technician plays a crucial role in the insurance industry by supporting underwriters in evaluating risks and ensuring compliance with company guidelines. They handle administrative tasks, analyze policy language, and engage with internal and external stakeholders. What will your job entail? Job Responsibilities: · Accurately input information into underwriting systems. · Review policy language and forms to ensure compliance. · Gather relevant market data for risk assessment. · Assist agents and clients with inquiries. · Organize files for underwriters' review. · Assess financial, medical, and business factors. · Investigate and resolve policy-related issues. · Maintain accurate records and documentation. · Assist in evaluating risks for insurance approval. · Engage with internal teams and external partners. Work Experience and Education: · Bachelor's degree in Risk Management or Business. · 6 months to a year of related experience Licenses & Certifications: · Chartered Property Casualty Underwriter (CPCU), Associate in Personal Insurance (API), Associate in Commercial Underwriting (AU), Associate in Reinsurance (ARe) or Registered Professional Liability Underwriter (RPLU) is preferred Technical/Functional Skills: · Data Management · Insurance Regulations · Market Knowledge · Risk Assessment Tools · Software Proficiency Behavioral Skills: · Effective Communication · Time Management · Detail-Oriented · Adaptability · Problem Ownership · Team Player Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is $24.00 - $31.00 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ***************************** We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ************* The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
$24-31 hourly Auto-Apply 60d+ ago
Claim Technical Assistant
Chubb 4.3
Los Angeles, CA jobs
Chubb is currently seeking a Workers' Compensation Claim Technical Assistant for our West Region. The successful applicant will be providing advanced technical support to our claim representatives and examiners for multiple jurisdictions. This position offers a hybrid work schedule with a minimum of 3 days per week working from the Los Angeles Office. Duties & Responsibilities: When necessary, assist with contacts for examiner so that appropriate compensability decisions can be made. Maintain active file diaries to ensure delegated tasks are completed. Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes. Accurate documentation of claim activity within file notes. Produce quality documentation in an accurate and timely manner i.e., benefit notices, nurse and legal referrals, record requests, settlement documents. Respond timely and appropriately to internal and external customers on claim related issues. Adhere to state regulations for assigned states. Adhere to Best Practice guidelines. Collaborate with appropriate resources to timely resolve issues. Collaborate with peers in region to ensure adequate coverage during vacations or absences. Organize, summarize, and update materials as needed (e.g., legal pleadings, deposition transcripts, financial documents, etc.). Technical Skills & Competencies: Superior customer service showcasing verbal, written, and interpersonal skills. Aptitude for evaluating, analyzing, and interpreting information. Effective time management skills which demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments. Adaptability to constantly evolving environments and demonstrable flexibility which meets or exceeds a state requirement or a customer's expectation. Ability to work independently and efficiently while performing defined functions with minimal errors. Basic understanding of the Workers' Compensation and claim handling processes. Proficient computer skills and extensive knowledge of the Microsoft suite of Office products including Outlook, Word, Excel, and PowerPoint; Adobe Acrobat; and knowledge of state EDI systems a plus. Experience, Education & Requirements: Prior clerical and technical experience in researching and indexing data are preferred but not required. Proficiency with Microsoft Office Products. Experience in a fast paced, fluid environment. Strong communication and telephonic skills. Knowledge of medical terminology is a plus but not required. Knowledge of bill processing is a plus but not required. Knowledge of claim handling is a plus but not required. College degree in any area of study is preferred. If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. The pay range for the role is $39,800 to $67,600. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
$39.8k-67.6k yearly Auto-Apply 17d ago
Claim Technical Assistant
Chubb 4.3
Los Angeles, CA jobs
Chubb is currently seeking a Workers' Compensation Technical Assistant for our West Coast/Pacific region. The successful applicant will have experience in California Workers' Compensation space assisting Medical Only and Lost Time adjusters. The position will report and reside in our Los Angeles, CA office. Description: When necessary, help the examiner make appropriate compensability decisions by assisting with contacts. Ensure the completion of delegated tasks by maintaining active file diaries. Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state timeframes. Complete benefit notices timely and accurately. Accurate documentation of claim activity is within the file notes. Produce quality documentation in an accurate and timely manner, i.e., benefit notices, nurse and legal referrals, record requests, and settlement documents. Respond timely and appropriately to internal and external customers on claim-related issues. Adhere to state regulations for AZ, CA, CO, and UT. Adhere to Best Practice guidelines. Collaborate with appropriate resources to timely resolve issues. Manage an inventory of direct-handle pension and/or lifetime medical files. Collaborate with peers in the Region to ensure adequate coverage during vacations or absences. Technical Skills & Competencies: Superior customer service showcasing verbal, written, and interpersonal skills. Aptitude for evaluating, analyzing, and interpreting information. Effective time management skills demonstrate the ability to multi-task and prioritize by accomplishing tasks and assignments. Adaptability to constantly evolving environments and demonstrable flexibility that meets or exceeds a state requirement or a customer's expectation. Ability to work independently and efficiently while performing defined functions with minimal errors. Basic understanding of the Workers' Compensation and claim handling processes. Proficient computer skills and extensive knowledge of the Microsoft suite of Office products, including Outlook, Word, Excel, and PowerPoint; knowledge of state EDI systems and/or familiarity with CA Workers Compensation terminology are a plus. Experience, Education, & Requirements: Prior clerical and technical experience in researching and indexing data is preferred but not required. Proficiency in using Microsoft Office Products Experience in a fast-paced, fluid environment Strong communication and telephonic skills Knowledge of medical terminology is a plus but not required. Knowledge of bill processing is a plus but not required. Knowledge of claim handling is a plus but not required. If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. The pay range for the role is $39,300 to $66,700. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
$39.3k-66.7k yearly Auto-Apply 60d+ ago
Condo - Technical Assistant
Brown & Brown 4.6
Fort Lauderdale, FL jobs
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Technical Assistant to join our growing team in Fort Lauderdale, FL! The Technical Assistant will work closely with the Commercial Account Manager, Commercial Producers and Commercial Lines Marketing Representatives to service new and existing accounts to achieve Agency sales goals and service standards. How You Will Contribute: Build and maintain strong customer relationships to support account retention and client satisfaction. Collect updated client information annually to assist with policy renewals and marketing efforts. Provide day-to-day client service including handling endorsements, cancellations, certificates, and other policy changes. Assist in analyzing client exposures and recommending appropriate coverage adjustments. Review and verify the accuracy of policies, endorsements, quotes, and audits provided by carriers. Prepare and compile marketing and underwriting data such as loss runs and MVRs. Gain and apply knowledge of Commercial Lines procedures, carrier systems, underwriting guidelines, and agency automation tools. Issue key documents including binders, certificates of insurance, ID cards, and invoices. Collaborate with account managers to resolve service issues and discrepancies, such as omitted items and commissions. Maintain attendance, follow agency procedures, and engage in ongoing professional development. Licenses and Certifications: 440 or 220 License (preferred) (must be obtained within a year of employment) Skills & Experience to Be Successful: High School Degree required. At least two years of insurance experience (preferred) Completion and evidence of skills as outlined by Commercial Management. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$23k-40k yearly est. Auto-Apply 15d ago
Condo - Technical Assistant
Brown & Brown, Inc. 4.6
Fort Lauderdale, FL jobs
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Technical Assistant to join our growing team in Fort Lauderdale, FL! The Technical Assistant will work closely with the Commercial Account Manager, Commercial Producers and Commercial Lines Marketing Representatives to service new and existing accounts to achieve Agency sales goals and service standards. How You Will Contribute: * Build and maintain strong customer relationships to support account retention and client satisfaction. * Collect updated client information annually to assist with policy renewals and marketing efforts. * Provide day-to-day client service including handling endorsements, cancellations, certificates, and other policy changes. * Assist in analyzing client exposures and recommending appropriate coverage adjustments. * Review and verify the accuracy of policies, endorsements, quotes, and audits provided by carriers. * Prepare and compile marketing and underwriting data such as loss runs and MVRs. * Gain and apply knowledge of Commercial Lines procedures, carrier systems, underwriting guidelines, and agency automation tools. * Issue key documents including binders, certificates of insurance, ID cards, and invoices. * Collaborate with account managers to resolve service issues and discrepancies, such as omitted items and commissions. * Maintain attendance, follow agency procedures, and engage in ongoing professional development. Licenses and Certifications: * 440 or 220 License (preferred) (must be obtained within a year of employment) Skills & Experience to Be Successful: * High School Degree required. * At least two years of insurance experience (preferred) * Completion and evidence of skills as outlined by Commercial Management. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: * Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance * Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement * Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services * Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".
$23k-40k yearly est. Auto-Apply 15d ago
Underwriting Technical Assistant
North Carolina Farm Bureau Mutual Insurance Company, Inc. 4.0
Raleigh, NC jobs
About Us At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us! About the Role As an Underwriting Technical Assistant, you'll be responsible for assigned duties within the Underwriting Department File Center. This role supports the Underwriting Department by reviewing and handling computer-generated reports, sending electronic correspondence to agents, and participating in special projects as needed. Education and Experience High school diploma required. Required Skills and Abilities Intermediate proficiency in Word and Excel. Effective oral communication and writing skills. Possess good interpersonal skills that allow for for close working relationships with other assistants, underwriters, Underwriting management, and the Agency Force. Location and Commitments Full-time role based at our Corporate Office in Raleigh, NC 27612 40 hours per week Responsibilities of the Role Sort and distribute incoming work received for the Underwriting Department. Take phone calls received in the File Center and transfer to the appropriate underwriter, supervisor, or manager. Deliver paperwork and files to other departments as needed. Process auto claim updates and assign points to policies as needed. Send routine e-mails to agents for underwriters. Process monthly reports correcting auto point assignments based on claims activity. Review monthly salvage vehicle report and set diaries for underwriters. Process Certificates of Insurance (COIs) and route for corrections. Order audits and inspections for commercial policies. Review other various reports and handle as needed. This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.
$24k-38k yearly est. 5d ago
Claims & Technical Services Coordinator
Tarkett 4.5
Dalton, GA jobs
The Commercial Claims Coordinator is responsible for daily interactions with internal and external customers regarding potential product issues or questions. This position reports directly to the Sr. Claims Manager. The Commercial Claims Coordinator will ensure effective coordination between the Company and its customers with a high level of service and support. They must maintain positive business relationships, both internally and externally, to promote company goals. The position serves as the point of contact for filing manufacturing claims, the analysis of those claims for accuracy, completeness and eligibility, along with facilitating the resolution of claims to the customers' satisfaction. The position is responsible for the end to end claims processing, working to enter, investigate and close claims within the established claims processing guidelines. Responsibilities Resolve customer inquiries, including but not limited to; order status, product information, order processing, account status, sales programs, as well as product line knowledge. Maintain small to medium accounts with low to medium complexity. Process all customer orders received by EDI, telephone, fax, email and mail through order entry system (SAP) efficiently and error free. Pull reports from the CRM and SAP Systems and share to a variety of internal and external customers including distributors, sales and business management. Review delivery due list for all customer orders in all plants to align with delivery requests. Collaborate with cross functional team members. Answer customer inquiries via fax, phone, email and mail. Check stock and provide availability dates to customers. Provide freight quotes once processed through the Logistics Department. Ship samples as required by customers for product specials. Locate out-of-stock material for customers, when required, from other distributors. Other duties as assigned. Desired skills and experience High school diploma required, AA or BA degree, preferred. Minimum of three years of customer contact experience. Working knowledge of computers / AS400 and SAP system, as well as CRM and Microsoft Office platform (Word, Excel, and PowerPoint). Proven, accurate data entry skills. Excellent interpersonal and communication skills, both verbal and written. Ability to work effectively with cross-functional departments with a positive attitude Ability to read and interpret documents such as procedure manuals, work instructions and software manuals. Ability to portray a positive image when dealing with difficult customer claims. Ability to manage multiple accounts/tasks at any given time. Excellent attention to detail with strong organizational and time management skills. What We Offer A commitment that Safety is #1 Competitive benefits, pay, and retirement plan options! Career growth, stability, and flexible work arrangements. Responsible Manufacturing - Protecting Our Planet for the Future We utilize renewable energy and a closed loop recycled water process. We are committed to reducing greenhouse emissions and water consumption. We are the only flooring company recognized by the Asthma and Allergy foundation. Who we are: With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles, fully aligned with its Tarkett Human-Conscious Design approach. Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). ********************* Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
$74k-108k yearly est. Auto-Apply 60d+ ago
Technical Specialist - Wire and Cable
CSA Group Inc. 4.3
Atlanta, GA jobs
Employment Status:RegularTime Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today. Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact. Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen. Job Summary: Job Summary: The Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts . To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services. Responsibilities: Provides technical guidance and mentoring within assigned product group. Mentors junior certifiers and lab staff as required. Performs certification projects and project reviews (Full category) as required to maintain technical qualifications. Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the Account Managers, contacts inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process. Responds promptly to all technical sales inquiries and visits with clients as necessary. Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the commercial team. In partnership with the SAM, Account Managers & Commercial Director, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services. Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff. Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team. Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction. Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends. Executes defined market strategies and business initiatives, as assigned. Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required. Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager. Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations. Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client's requests. Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development. As a technical authority both inside CSA Group and across industry may participate in technical committees, authoring technical papers, etc. Ability to prepare project quotations for cost and time. Classify product by use, environment and function. Determines applicable requirements / test / standards. Determine sample requirements and method / location for testing / evaluation best suited to customers' needs. Explains the different product certifications programs available to clients and the requirements for control of production. Is able to explain test rationale and outcomes to customers. Becomes fully knowledgeable in all national / international standards through research of standards, documentation, bulletins and technical articles and participates in Standards development work. Shares knowledge with other staff and CSA Group as a whole through written or verbal communication and training events. Education & Experience: Bachelor's Degree in Engineering with Registration as a Professional Engineer, with six or more years of experience in specific commercial unit's industry; or a three years College Diploma in a relevant technological discipline, with six or more years of work experience in similar industry Fully qualified certifier for assigned product group Knowledge of CSA Group, UL and IEC standards; variety of test procedures, programs and services Mentoring skills Sales or Marketing experience preferred Computer proficiency (word processing); keyboarding Strong problem-solving ability; detail oriented Ability to work independently High level of communication skills (verbal and written) Excellent listening and retention skills High level of initiative to meet or exceed targeted goals with minimal supervision Ability to cope with unpredictable schedule, regular work interruptions, multiple deadlines and targeted goals Independent sales generation and/or customer account management (telemarketing, marketing, sales) Public speaking - oral and written proposal and presentations Initiate and ability to develop new customer contacts Responsive and pleasant when dealing with external and internal customers, peers and co-workers Flexible in schedule and time management Strong organization, creativity and project management skills to plan for projects, events and conferences Problem resolution skills, to deliver high quality and timely services CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at ****************************** if you require accommodation in the interview process.
$75k-112k yearly est. Auto-Apply 60d+ ago
Technical Services Assistant
Lockton 4.5
Atlanta, GA jobs
The Technical Services Assistant will provide technical support to the Commercial Insurance department. This role is responsible for the new and renewal process and will assist the unit in other technical and clerical duties as assigned. (Entry Level Position) Duties: * Assist in the new and renewal business process by: * Entering data then verifying the data is accurate and conforms to established procedures. * Completing and reviewing certificates as directed by the respective account team. * Preparing auto identification cards for the respective account team. * Fulfill daily certificate requests as required for each client by following Lockton's quality procedures to ensure compliance. * Obtain flood determinations as needed by unit for insured locations. * Prepare correspondence and/or make calls to account team, certificate holders or clients as needed in a timely and professional manner. * Save all correspondence electronically. * Perform other work-related duties in accordance with detailed instructions from account team. * Protect the confidentiality of information learned by performing the duties of the position.
$33k-41k yearly est. 6d ago
Jr. Ordering Specialist
RJS Consultants 4.0
Miami Lakes, FL jobs
Full-time Description We are seeking a detail-oriented and proactive Ordering Specialist to join our team. The ideal candidate will play a critical role in managing the procurement and ordering process for our impact window and door products. This position requires strong organizational skills, a keen eye for detail, and the ability to coordinate with various departments to ensure timely and accurate orders. Key Responsibilities: Order Management: Accurately process and manage customer orders for impact windows and doors, ensuring all specifications are met. Documentation: Maintain detailed records of all orders, including purchase orders, invoices, and delivery schedules. Ensure all documentation is complete and accurate. Customer Communication: Serve as a point of contact for customers regarding order status, delivery schedules, and any related inquiries. Problem Resolution: Address and resolve any issues related to orders, including delays, product discrepancies, or vendor-related problems. Process Improvement: Continuously evaluate and improve ordering processes to enhance efficiency, reduce costs, and improve customer satisfaction. Collaboration: Work closely with the sales, production, and logistics teams to ensure seamless order fulfillment and customer satisfaction. Requirements Experience: Minimum of 2 years of experience in order management, procurement, or a related field. Experience in the window and door industry is a plus. Skills: Strong organizational and time management skills. Excellent attention to detail and accuracy. Proficient in Microsoft Office Suite (Excel, Word, Outlook). Experience with ERP or inventory management systems is a plus. Strong communication and negotiation skills. Ability to work independently and as part of a team. Attributes: Proactive and solution-oriented mindset. Ability to handle multiple tasks and prioritize effectively. Strong problem-solving abilities.
$52k-86k yearly est. 60d+ ago
Help Desk Support Specialist
Wes Health System 4.1
Philadelphia, PA jobs
JOB TITLE: Help Desk Support Specialist GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: The Help Desk Support Specialist will be responsible for providing user support on a variety of different issues. This individual will identify, research, and resolve technical problems. The person occupying this position will also be responsible for tracking, monitoring, and documenting problems to ensure timely resolution. This position acts as the primary point of contact for WES users (employees or Independent Contractors) facing technical difficulties. This role blends technical troubleshooting with customer service to ensure hardware and software systems operate efficiently. ESSENTIAL & CORE FUNCTIONS: • User Support: Respond to inquiries and resolve technical issues for internal employees or external clients. • Site Visits: Routine site visits to handle site specific issues. • Troubleshooting: Diagnose and fix problems with computers, peripherals, applications, and network access. • Communication: Provide clear, simple instructions and walk users through solutions. • Ticket Management: Log, track, route, and resolve support tickets in a timely manner. • Documentation: Record interactions, update customer data, and Open/Close tickets on our ticketing system. • Escalation: Escalate unresolved or complex issues to higher-level IT staff. • Installation & Maintenance: Perform basic hardware/software installations, upgrades, and repairs. • Follow-up: Ensure problems are fully resolved and users are satisfied. PREREQUISITES & QUALIFICATIONS FOR THE POSITION: • Technical Proficiency: Strong understanding of operating systems (Windows, mac OS, iOS), office suites (Microsoft 365, Google Workspace), and basic networking (TCP/IP). • Soft Skills: Exceptional patience, active listening, and verbal/written communication skills are essential for dealing with frustrated users. • Problem-Solving: The ability to use diagnostic tools and logical reasoning to identify root causes and implement effective solutions. • Certifications: Frequently requested credentials include CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. • High school diploma or equivalent and MCP Certification preferred. • College degree required in lieu of MCP Certification. • MCSE Certification is highly preferred. • Knowledge of Windows networks, Active Directory, Microsoft Operating systems, and the full Microsoft Suite of desktop products required. • CLEARANCES: FBI clearance, criminal history check and child abuse history clearance required. • Valid driver's license is required. COMPETENCIES & PERSONAL CHARACTERISTICS • Strong problem-solving and diagnostic skills. • Excellent customer service and communication (verbal & written). • Patience and ability to deal with frustrated users. • Proficiency with IT tools (ticketing systems, remote access, Active Directory). • Knowledge of operating systems (Windows/Mac) and common software (SHAREFILE, OUTLOOK, EMR/MEDICAL RECORDS, DYNAMICS, ZOOM, ETC) • Ability to learn and adapt to new technologies. ADDITIONAL RESPONSIBILITIES: • Perform other duties and special projects assigned. 0RGANlZATIONAL ACCOUNTABILITY & RELATIONSHIPS: • The individual is to be supervised by the Director of MTS. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. GENERAL SIGN OFF: The employee is expected to adhere to all agency policies and to act as a role model in adherence to agency policies. I have read and understood this explanation and job description. Signature: __________________________________ Date: Human Resources Signature: Date
$44k-77k yearly est. 10d ago
Help Desk Support Specialist
Wes Health System 4.1
Philadelphia, PA jobs
JOB TITLE: Help Desk Support Specialist GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: The Help Desk Support Specialist will be responsible for providing user support on a variety of different issues. This individual will identify, research, and resolve technical problems. The person occupying this position will also be responsible for tracking, monitoring, and documenting problems to ensure timely resolution. This position acts as the primary point of contact for WES users (employees or Independent Contractors) facing technical difficulties. This role blends technical troubleshooting with customer service to ensure hardware and software systems operate efficiently. ESSENTIAL & CORE FUNCTIONS: • User Support: Respond to inquiries and resolve technical issues for internal employees or external clients. • Site Visits: Routine site visits to handle site specific issues. • Troubleshooting: Diagnose and fix problems with computers, peripherals, applications, and network access. • Communication: Provide clear, simple instructions and walk users through solutions. • Ticket Management: Log, track, route, and resolve support tickets in a timely manner. • Documentation: Record interactions, update customer data, and Open/Close tickets on our ticketing system. • Escalation: Escalate unresolved or complex issues to higher-level IT staff. • Installation & Maintenance: Perform basic hardware/software installations, upgrades, and repairs. • Follow-up: Ensure problems are fully resolved and users are satisfied. PREREQUISITES & QUALIFICATIONS FOR THE POSITION: • Technical Proficiency: Strong understanding of operating systems (Windows, mac OS, iOS), office suites (Microsoft 365, Google Workspace), and basic networking (TCP/IP). • Soft Skills: Exceptional patience, active listening, and verbal/written communication skills are essential for dealing with frustrated users. • Problem-Solving: The ability to use diagnostic tools and logical reasoning to identify root causes and implement effective solutions. • Certifications: Frequently requested credentials include CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. • High school diploma or equivalent and MCP Certification preferred. • College degree required in lieu of MCP Certification. • MCSE Certification is highly preferred. • Knowledge of Windows networks, Active Directory, Microsoft Operating systems, and the full Microsoft Suite of desktop products required. • CLEARANCES: FBI clearance, criminal history check and child abuse history clearance required. • Valid driver's license is required. COMPETENCIES & PERSONAL CHARACTERISTICS • Strong problem-solving and diagnostic skills. • Excellent customer service and communication (verbal & written). • Patience and ability to deal with frustrated users. • Proficiency with IT tools (ticketing systems, remote access, Active Directory). • Knowledge of operating systems (Windows/Mac) and common software (SHAREFILE, OUTLOOK, EMR/MEDICAL RECORDS, DYNAMICS, ZOOM, ETC) • Ability to learn and adapt to new technologies. ADDITIONAL RESPONSIBILITIES: • Perform other duties and special projects assigned. 0RGANlZATIONAL ACCOUNTABILITY & RELATIONSHIPS: • The individual is to be supervised by the Director of MTS. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. GENERAL SIGN OFF: The employee is expected to adhere to all agency policies and to act as a role model in adherence to agency policies. I have read and understood this explanation and job description. Signature: __________________________________ Date: Human Resources Signature: Date
$44k-77k yearly est. Auto-Apply 10d ago
Benefits Technology Associate
Professional Group Plans Inc. 3.3
Atlanta, GA jobs
Job Description We are seeking a full-time Benefits Technology Assistant to support our clients with the implementation of benefits administration systems. In particular, this role will be working with the EASE system and the management of open enrollment and benefits changes on a daily/weekly basis. Responsibilities Manage enrollment changes Troubleshoot any related enrollment issues Data Analysis and Manipulation Interface with carriers and payroll companies Setup clients in Ease and other ben admin systems Reconciling system discrepancies Work directly with sales teams on day-to-day activities including data collection and data integrity Compliance with confidentiality rules (HIPAA) Qualifications Proficient in MS Office and HRIS systems Understanding of data recording and analysis Excellent organizational skills Outstanding communication skills Attention to detail as it relates to data entry Problem Solver Results Driven Preferred Qualifications BA in business administration, human resources, or relevant field preferred Insurance industry knowledge or an understanding of different benefit plans (medical, dental, vision insurance etc.) Prior Experience with EASE or similar Compensation $50,000 - $55,000
$50k-55k yearly 8d ago