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Become An Usher

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Working As An Usher

  • Performing General Physical Activities
  • Getting Information
  • Performing for or Working Directly with the Public
  • Establishing and Maintaining Interpersonal Relationships
  • Handling and Moving Objects
  • Outdoors/walking/standing

  • Repetitive

  • $20,557

    Average Salary

What Does An Usher Do At Wynn Las Vegas

* Wynn Resorts is a Fortune 500 company led by hospitality industry visionary Steve Wynn.
* Currently operating in the top two casino gaming markets in the world, Wynn is financially stable and growth oriented.
* Our 12,000 employees at our Wynn Las Vegas and Encore properties have helped us win more Forbes Travel Guide Five
* Star Awards than any other independent hotel company in the world.
* Wynn resorts are known for their innovative design, luxury offerings, and exceptional guest service.
* Joining Wynn means working for a leader in the global resort industry, one that has set today’s standards and will likely define them tomorrow.
* Job Responsibilities:
* The Showroom User is responsible for checking customer tickets, quickly and accurately seating showroom guests while providing excellent customer service, and if necessary, assisting in an emergency evacuation situation

What Does An Usher Do At Grand Sierra Resort and Casino

* Listen and respond to guest inquiries using a positive, clear speaking voice.
* Answer questions and offer assistance to provide guest satisfaction.
* Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
* Use linens, table toppers and table numbers to set-up showroom seating.
* Check guest’s tickets for seating numbers and direct/escort the guests to their seats.
* Stand at podium in re-entry area (making yourself visible to guests) during events.
* Comply with hotel rules and regulations for the safe and efficient operation of Hotel facilities.
* Other duties may be required depending on the event and the needs of the Hotel

What Does An Usher Do At Las Vegas Sands Corp.

* Key Responsibilities
* Service guests in accordance with The Venetian® | The Palazzo® Resort – Hotel – Casino Hospitality Standards, Policies and Procedures.
* Accurately seat guests in accordance with showroom policies and procedures.
* Assists with the day-to-day operation of the showroom.
* Maintain a positive attitude conversing with guests during daily showroom operations while maintaining productivity.
* Provide accurate information relating to the production, the showroom, and The Venetian® | The Palazzo® Resort – Hotel – Casino.
* Must comply with all operational requirements as assigned.
* Maintain a positive work environment promoting a team atmosphere and provide assistance to co-workers as needed.
* Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
* Reports to work on time, in a well maintained uniform, with all necessary equipment or tools required to perform essential job functions.
* Key Processes
* Provide a service or assistance to meet the needs of a guest, client or customer.
* Comply with policies and procedures of the department or section in order to complete service satisfactorily.
* Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
* Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
* Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
* Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
* Consistent and regular attendance is an essential function of this job
* Performs other related duties as assigned
* Additional Duties & Responsibilities:
* Additional Duties & Responsibilities:
* Additional Duties & Responsibilities

What Does An Usher Do At Merlin Entertainments

* Facilitates the easy movement of guests, control
* crowds, answers guest inquiries and provides seating direction as necessary.
* Provides assistance with any mobility devices or
* strollers as required by the Guest.
* Aids in creating an atmosphere of anticipation
* before each show and acts as a link between cast and audience.
* Encourages participation from and facilitates
* interaction between audience and cast.
* Provides park information as requested by
* Guests.
* Maintains a stock of Park Guides
* and Showtimes.
* Undertakes training in dealing efficiently with
* all emergency situations.
* Demonstrates a primary concern for the safety
* and comfort of Guests as they enter and exit LEGOLAND California Theatre
* facilities.
* Carries out all duties and responsibilities
* within the guidelines of LEGOLAND California policies and procedures.
* Background and

What Does An Usher Do At Hard Rock Hotel and Casino

* Enter the facility through the employee entrance, clock in, report to supervisor in the check in room, find work station and be aware of when and where the briefing meeting will be held.
* Be dressed in the assigned uniform.
* Appearance should be neat.
* Always wear name tag with you when working an event
* Be at your assigned area at least 15 minutes prior to doors opening to the public
* Be knowledgeable of venue layout to include, First aid areas, Fire Extinguishers, AED locations, Security offices, main floor, VIP level, Balcony level, elevators, escalators, load in areas, merchandise area, restrooms, bars, smoking areas, guest relations office, box office and all entrances and exits
* Always be aware of your customer relations skills.
* Make your job come alive by communicating with our guests in a pleasant and efficient manner.
* Assist guests with their ticket locations, keep guests in ticketed areas only, be familiar with all passes and credentials, remain in assigned areas and keep aisle and walk ways clear at all times.
* Any attempt to let friends enter events illegally is cause for immediate termination.
* Alcohol or drug use during or before an event is cause for immediate termination.
* Do not eat or drink in your assigned area.
* Breaks should be limited to 10 minutes and should be taken out of public view.
* Soliciting autographs is prohibited
* Dancing during an event is prohibited
* Flirting with customers or fellow workers is prohibited.
* Do not mingle with staff during and event.
* If an uncontrollable situation arises, contact a supervisor, security and/or medical staff immediately.
* Fill out accident/incident reports promptly and completely.
* Remain in assigned areas until dismissed by Supervisor
* Ticket Takers
* Greet guests as they arrive at venue
* Scan and confirm tickets are legit
* Provide directional information to guests
* Conduct visual bottle search

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Usher Typical Career Paths

Usher Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Chinese

  • German

  • Japanese

  • Russian

  • Portuguese

  • Italian

  • Mandarin

  • Cantonese

  • Arabic

  • Hindi

  • Carrier

  • Urdu

  • Indonesian

  • Filipino

  • Tagalog

  • Croatian

  • Czech

  • Hebrew

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Usher Education


    • Michigan State University

    • University of Illinois at Chicago

    • Southern Illinois University Carbondale

    • University of Phoenix

    • Sonoma State University

    • Texas State University

    • University of Texas at Austin

    • George Mason University

    • Santa Monica College

    • University of North Texas

    • University of Nevada - Las Vegas

    • San Francisco State University

    • Pennsylvania State University

    • University of Iowa

    • Miami Dade College

    • University of Massachusetts Amherst

    • Central Michigan University

    • Columbia College Chicago

    • Florida State University

    • Illinois State University

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    • Bachelors

    • Other

    • Associate

    • Masters

    • Certificate

    • Diploma

    • Doctorate

    • License

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Top Skills for An Usher


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Top Usher Skills

  1. Direct Patrons
  2. Customer Service Skills
  3. Movie Theater
You can check out examples of real life uses of top skills on resumes here:
  • Direct patrons to their assigned seats and provide directions to various facilities within auditorium.
  • Demonstrated excellent customer service skills and professional attitude while interacting with visitors, employees, and management.
  • Usher Regal Cinemas is a movie theater company.
  • Collected tickets from patrons, assisted them to their seats, also sold movie tickets and items at the concession stand.
  • Offered friendly customer service in both the box office and concession stand.

Top Usher Employers

Usher Videos

David Usher - A Day in the Life

A Day in the Life of Usher

Usher: My Life and My Career