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Usher skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical usher skills. We ranked the top skills for ushers based on the percentage of resumes they appeared on. For example, 19.8% of usher resumes contained customer service as a skill. Continue reading to find out what skills a usher needs to be successful in the workplace.

15 usher skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how ushers use customer service:

Provided excellent customer service while collecting admission tickets and verifying authenticity at entertainment events for hundreds of patrons.
Interacted with internal and external customers and accurately intake product orders and other customer service requests.

2. Cleanliness

Here's how ushers use cleanliness:

Assisted in seating patrons, maintained facility cleanliness, processed cash and electronic payments
Maintained cleanliness of concession; promoting wellness and sanitary techniques.

3. Movie Theater

Here's how ushers use movie theater:

Provided sanity in movie theaters Customer service
Cleaned movie theaters, ripped tickets, sold tickets at the box office, and sold food at the stand.

4. Direct Patrons

Here's how ushers use direct patrons:

Scanned tickets for entry/ re-entry, direct patrons to their seats, bathrooms, elevator etc.
Cleaned the stadium prior to games and helped direct patrons to their seats before the game.

5. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how ushers use greeting guests:

Provide invaluable services by greeting guests, scanning tickets, guiding guests to their seats, answering questions and resolving issues.
Handled theater entry access when greeting guests and collecting tickets.

6. Excellent Guest

Here's how ushers use excellent guest:

Provided excellent guest experience as an usher.
Exhibit excellent guest service skills.

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7. Crowd Control

Crowd control refers to a safety procedure where guards, police officers, and barrier maintain a crowd's position and attitude. This measure is often seen in riots, concerts, and anywhere large crowds may result in fights, disorderly conduct, and even "crowd crushes" where a member of the crowd is trampled.

Here's how ushers use crowd control:

Directed flow of customers and enforced company policy regarding loitering and crowd control.
Maintained team leader responsibilities; oversaw crowd control; general daily operations.

8. Direct Guests

Here's how ushers use direct guests:

Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
Maintained appropriate signage in the lobby and seating areas to direct guests and provided seating and event information.

9. Exceptional Guest

Here's how ushers use exceptional guest:

Help operate more than 100 live performances providing exceptional guests service.
Supported brand loyalty by providing exceptional guest service.

10. Clean Environment

Here's how ushers use clean environment:

Maintained clean environment throughout theaters/lobby/kitchen/bathroom.
Directed guests to the appropriate area, as well as maintained a clean environment for our guests.

11. Movie Tickets

Here's how ushers use movie tickets:

Collected tickets from patrons, assisted them to their seats, also sold movie tickets and items at the concession stand.
Box Office- Sale Movie tickets to guest, answer any questions, answers all phone calls the building will receive.

12. Emergency Situations

Here's how ushers use emergency situations:

Trained to handle security procedures in case of severe weather, power outage or other emergency situations.
Ensured the safety of patrons, as well as performers in emergency situations.

13. Scan Tickets

Here's how ushers use scan tickets:

Greet visitors, scan tickets, help visitors find their seats when they need assistance, help clean up after events.
Scan tickets, wristband fans, uncover seats in suites, guest safety, elevator operator, and suite walkers.

14. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how ushers use safety rules:

Maintained order and ensured adherence to safety rules, providing other instructions and assistance in cases of emergency.
Observed guest behavior on escalators and in bullpen to ensure compliance with standard venue and safety rules.

15. Ticket Sales

Ticket sale is the selling of the rights to be a part of a sports event or show. The ticket sale grants each buyer access to the show or event and leaves everyone who isn't buying out of the show. It can also be referred to as the sums of money generated from the sale of tickets for an event or sports show. Over the years, laws have been enacted to prohibit the resale of tickets by unauthorized sellers.

Here's how ushers use ticket sales:

Aided in event weekend accreditation and ticket sales distributions along with promotional strategies.
Usher duties such as cleaning maintenance as well as box office ticket sales and food prep and sales in concession stand

5 Usher resume examples

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What skills help Ushers find jobs?

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List of usher skills to add to your resume

The most important skills for a usher resume and required skills for a usher to have include:

Customer Service
Cleanliness
Movie Theater
Direct Patrons
Greeting Guests
Excellent Guest
Crowd Control
Direct Guests
Exceptional Guest
Clean Environment

Movie Tickets
Emergency Situations
Scan Tickets
Safety Rules
Ticket Sales
Check Tickets
Admission Tickets
Entertainment Events
Orderly Fashion
Customer Complaints

VIP
Quality Customer Service
Football Games
Food Preparation
Guest Assistance
Food Orders
Guest Behavior
AMC
Ticket Stubs
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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