What does a usher do?
The ushers' primary job is to aid visitors by cordially showing the way to their appropriate seats or the way to a large building. You'll often see them at weddings, churches, stadiums, entertainment, sporting events, and theatres. At weddings, ushers have varied duties and responsibilities before, during, and after the ceremony. These include escorting guests to the venue, directing guests to their assigned seats or rooms upon arrival, and helping the photographer gather the guests for formal picture taking.
Usher responsibilities
Here are examples of responsibilities from real usher resumes:
- Excel in customer service, quick math when necessary, and training new employees.
- Maintain the facilities with AMC are clean, safe, and in good repair.
- Ensure tickets are sold in accordance with the MPAA rating system and company policy.
- Provide personal, hands on assistance to guests in the VIP section of the venue.
- Provide security for the VIP area to ensure the patron's concert experience are enjoyable.
- Cash register, making and serving food, promoting the AMC stubs card, cleaning theaters, lobby and bathrooms
- Train to operate theater POS system in concessions and box office as well as process card and cash transactions.
- content and is easily erode if not protect by Steve Rodie, ASLA Ted Hartsig, CPSS Andy Szatko deep-root plants.
- Thread up projection booth in timely manner, utilizing time to clean inside projectors and the rollers the film run on.
- Operate a POS system, including the proper handling of and responsibility for accuracy of cash drawer, and credit cards.
- Generate revenue upselling promotional items.
- Maintain cleanliness of concession; promoting wellness and sanitary techniques.
- Assist in seating patrons, maintain facility cleanliness, process cash and electronic payments
- Assist performers in putting on costumes.
- Provide friendly guest services to customers patronizing Cinemark movie theatre.
Usher skills and personality traits
We calculated that 20% of Ushers are proficient in Customer Service, Cleanliness, and Movie Theater. They’re also known for soft skills such as Interpersonal skills, Physical strength, and Communication skills.
We break down the percentage of Ushers that have these skills listed on their resume here:
- Customer Service, 20%
Provided excellent customer service while collecting admission tickets and verifying authenticity at entertainment events for hundreds of patrons.
- Cleanliness, 13%
Assisted in seating patrons, maintained facility cleanliness, processed cash and electronic payments
- Movie Theater, 10%
Provided sanity in movie theaters Customer service
- Direct Patrons, 9%
Scanned tickets for entry/ re-entry, direct patrons to their seats, bathrooms, elevator etc.
- Greeting Guests, 6%
Provide invaluable services by greeting guests, scanning tickets, guiding guests to their seats, answering questions and resolving issues.
- Excellent Guest, 5%
Provided excellent guest experience as an usher.
Most ushers use their skills in "customer service," "cleanliness," and "movie theater" to do their jobs. You can find more detail on essential usher responsibilities here:
Interpersonal skills. One of the key soft skills for a usher to have is interpersonal skills. You can see how this relates to what ushers do because "janitors and building cleaners must interact well other cleaners and the people who live or work in the buildings they service." Additionally, a usher resume shows how ushers use interpersonal skills: "managed informational kiosks or displays of event signs or posters skills used customer services, team work, interpersonal communication"
Physical strength. Another soft skill that's essential for fulfilling usher duties is physical strength. The role rewards competence in this skill because "janitors and building cleaners often must lift and move heavy cleaning materials and equipment." According to a usher resume, here's how ushers can utilize physical strength in their job responsibilities: "monitor physical surroundings in assigned area prior to and throughout event for safety, cleanliness and functionality. "
The three companies that hire the most ushers are:
- Live Nation Entertainment23 ushers jobs
- SMG Holdings12 ushers jobs
- MGM Resorts International11 ushers jobs
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Compare different ushers
Usher vs. Ticket attendant
Welcoming guests is the primary role of a door attendant. Primarily in hotels, apartment complexes, and fine dining restaurants, door attendants open doors and greet guests with a smile. They even assist the guest with their belongings. Sometimes, they even provide initial refreshments such as water while guests are still fixing their bookings. They open vehicle doors or even haul taxis for the guest going out. As frontlines, they sometimes answer guests' queries about local attractions, and they provide directions.
There are some key differences in the responsibilities of each position. For example, usher responsibilities require skills like "calms," "cleanliness," "movie theater," and "direct patrons." Meanwhile a typical ticket attendant has skills in areas such as "ticket booth," "pos," "cash handling," and "computer system." This difference in skills reveals the differences in what each career does.
Ticket attendants tend to reach similar levels of education than ushers. In fact, ticket attendants are 0.1% less likely to graduate with a Master's Degree and 0.1% less likely to have a Doctoral Degree.Usher vs. Lobby attendant
Each career also uses different skills, according to real usher resumes. While usher responsibilities can utilize skills like "calms," "movie theater," "direct patrons," and "greeting guests," lobby attendants use skills like "guest rooms," "public restrooms," "maintenance problems," and "front desk."
In general, lobby attendants achieve similar levels of education than ushers. They're 0.9% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Usher vs. Door attendant
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from usher resumes include skills like "calms," "cleanliness," "movie theater," and "direct patrons," whereas a door attendant is more likely to list skills in "tax receipts," "front desk," "local attractions," and "hotel services. "
Door attendants typically earn similar educational levels compared to ushers. Specifically, they're 0.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Usher vs. Door captain
Types of usher
Updated January 8, 2025
