What Does A Usher Do?

The ushers' primary job is to aid visitors by cordially showing the way to their appropriate seats or the way to a large building. You'll often see them at weddings, churches, stadiums, entertainment, sporting events, and theatres. At weddings, ushers have varied duties and responsibilities before, during, and after the ceremony. These include escorting guests to the venue, directing guests to their assigned seats or rooms upon arrival, and helping the photographer gather the guests for formal picture taking.

Here are examples of responsibilities from real usher resumes representing typical tasks they are likely to perform in their roles.

  • Ensure tickets are sold in accordance with the MPAA rating system and company policy.
  • Provide personal, hands on assistance to guests in the VIP section of the venue.
  • Provide security for the VIP area to ensure the patron's concert experience are enjoyable.
  • Train to operate theater POS system in concessions and box office as well as process card and cash transactions.
  • Operate a POS system, including the proper handling of and responsibility for accuracy of cash drawer, and credit cards.
  • Maintain security, safety and emergency awareness for events.
  • Implement emergency protocol involving on site injuries and disorderly patrons.
  • Display excellent listening and verbal communication skills to assist customers and co-workers.
  • Provide assistance for customers and maintain a steady flow of professionalism and communication among staff.
  • Maintain the facilities with AMC are clean, safe, and in good repair.
Usher Traits
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Mechanical skills refers to one's ability to work with specific machinery related to their industry.
Physical strength refers to one's ability to lift, carry and move physical objects.

Usher Overview

Between the years 2018 and 2028, usher jobs are expected to undergo a growth rate described as "faster than average" at 7%, according to the Bureau of Labor Statistics. So if the thought "should I become a usher?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of usher opportunities that are projected to become available by 2028 is 159,800.

Ushers average about $11.68 an hour, which makes the usher annual salary $24,291. Additionally, ushers are known to earn anywhere from $19,000 to $29,000 a year. This means that the top-earning ushers make $10,000 more than the lowest earning ones.

It's hard work to become a usher, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a ticket attendant, lobby attendant, door attendant, and door captain.

Usher Jobs You Might Like

Usher Skills and Personality Traits

We calculated that 43% of Ushers are proficient in Direct Customers, Customer Service, and Movie Theater. They’re also known for soft skills such as Interpersonal skills, Mechanical skills, and Physical strength.

We break down the percentage of Ushers that have these skills listed on their resume here:

  • Direct Customers, 43%

    Direct customers to designated auditoriums.

  • Customer Service, 12%

    Provided excellent customer service while collecting admission tickets and verifying authenticity at entertainment events for hundreds of patrons.

  • Movie Theater, 7%

    Provided sanity in movie theaters Customer service

  • Direct Patrons, 5%

    Scanned tickets for entry/ re-entry, direct patrons to their seats, bathrooms, elevator etc.

  • Safety Rules, 4%

    Monitor children during activity to ensure safety.

  • Greeting Guests, 3%

    Provide invaluable services by greeting guests, scanning tickets, guiding guests to their seats, answering questions and resolving issues.

Some of the skills we found on usher resumes included "direct customers," "customer service," and "movie theater." We have detailed the most important usher responsibilities below.

  • Arguably the most important personality trait for a usher to have happens to be interpersonal skills. An example from a resume said this about the skill, "janitors and building cleaners should get along well with their supervisors, other cleaners, and the people who live or work in the buildings they clean." Additionally, other resumes have pointed out that ushers can use interpersonal skills to "managed informational kiosks or displays of event signs or posters skills used customer services, team work, interpersonal communication"
  • Another trait important for fulfilling usher duties is mechanical skills. According to a usher resume, "janitors and building cleaners should understand general building operations." Here's an example of how ushers are able to utilize mechanical skills: "trained in basic maintenance and troubleshooting of rides involving a variety of computer software and mechanical devices. "
  • Another skill that is quite popular among ushers is physical strength. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a usher resume: "janitors and building cleaners often must lift and move cleaning materials and heavy equipment" This example from a resume shows how this skill is used: "assisted patrons with physical disabilities during stage performances at the theatre informed patrons of upcoming performances while providing superb customer service"
  • A usher responsibilities sometimes require "time-management skills." The responsibilities that rely on this skills are shown by this resume excerpt: "janitors and building cleaners should be able to plan and complete tasks in a timely manner." This resume example shows how this skill is used by ushers: "informed patrons about show times, intermission times, and show ending times. "
  • See the full list of usher skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a usher. We found that 42.3% of ushers have graduated with a bachelor's degree and 1.9% of people in this position have earned their master's degrees. While some ushers have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every four ushers were not college graduates.

    Those ushers who do attend college, typically earn either a business degree or a criminal justice degree. Less commonly earned degrees for ushers include a psychology degree or a communication degree.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a usher. We've found that most usher resumes include experience from SMG, Live Nation Entertainment, and Six Flags. Of recent, SMG had 6 positions open for ushers. Meanwhile, there are 3 job openings at Live Nation Entertainment and 2 at Six Flags.

    If you're interested in companies where ushers make the most money, you'll want to apply for positions at Regal Cinemas, Live Nation Entertainment, and Foxwoods Resort Casino. We found that at Regal Cinemas, the average usher salary is $36,133. Whereas at Live Nation Entertainment, ushers earn roughly $32,667. And at Foxwoods Resort Casino, they make an average salary of $30,442.

    View more details on usher salaries across the United States.

    We also looked into companies who hire ushers from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Regal Cinemas, Cinemark, and AMC Theatres.

    The three companies that hire the most prestigious ushers are:

      What Ticket Attendants Do

      In this section, we compare the average usher annual salary with that of a ticket attendant. Typically, ticket attendants earn a $4,230 higher salary than ushers earn annually.

      While their salaries may differ, one common ground between ushers and ticket attendants are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, movie theater, and safety rules.

      There are some key differences in responsibilities as well. For example, a usher responsibilities require skills like "direct customers," "special education," "direct patrons," and "greeting guests." Meanwhile a typical ticket attendant has skills in areas such as "ticket booth," "pos," "computer system," and "student athletes." This difference in skills reveals how truly different these two careers really are.

      Ticket attendants tend to reach similar levels of education than ushers. In fact, ticket attendants are 0.1% more likely to graduate with a Master's Degree and 0.3% less likely to have a Doctoral Degree.

      What Are The Duties Of a Lobby Attendant?

      Now we're going to look at the lobby attendant profession. On average, lobby attendants earn a $2,063 higher salary than ushers a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both ushers and lobby attendants are known to have skills such as "customer service," "special education," and "safety rules. "

      But both careers also use different skills, according to real usher resumes. While usher responsibilities can utilize skills like "direct customers," "movie theater," "direct patrons," and "greeting guests," some lobby attendants use skills like "guest rooms," "public restrooms," "special projects," and "locker rooms."

      In general, lobby attendants study at similar levels of education than ushers. They're 0.8% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.

      How a Door Attendant Compares

      Welcoming guests is the primary role of a door attendant. Primarily in hotels, apartment complexes, and fine dining restaurants, door attendants open doors and greet guests with a smile. They even assist the guest with their belongings. Sometimes, they even provide initial refreshments such as water while guests are still fixing their bookings. They open vehicle doors or even haul taxis for the guest going out. As frontlines, they sometimes answer guests' queries about local attractions, and they provide directions.

      The door attendant profession generally makes a higher amount of money when compared to the average salary of ushers. The difference in salaries is door attendants making $6,490 higher than ushers.

      Using ushers and door attendants resumes, we found that both professions have similar skills such as "customer service," "special education," and "safety rules," but the other skills required are very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from usher resumes include skills like "direct customers," "movie theater," "direct patrons," and "safe environment," whereas a door attendant might be skilled in "tax receipts," "front office," "hotel services," and "guest luggage. "

      Door attendants are known to earn similar educational levels when compared to ushers. Additionally, they're 1.0% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

      Description Of a Door Captain

      Door captains tend to earn a higher pay than ushers by about $12,746 per year.

      While both ushers and door captains complete day-to-day tasks using similar skills like customer service, direct guests, and guest service, the two careers also vary in other skills.

      While some skills are shared by these professions, there are some differences to note. "direct customers," "movie theater," "special education," and "direct patrons" are skills that have shown up on ushers resumes. Additionally, door captain uses skills like hotel services, front door, front office, and hotel facilities on their resumes.

      The average resume of door captains showed that they earn higher levels of education to ushers. So much so that the likelihood of them earning a Master's Degree is 8.6% more. Additionally, they're more likely to earn a Doctoral Degree by 10.8%.