How to hire a usher/ticket taker

How to hire a usher/ticket taker, step by step

Here's a step-by-step usher/ticket taker hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a usher/ticket taker job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new usher/ticket taker
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a usher/ticket taker, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A usher/ticket taker's background is also an important factor in determining whether they'll be a good fit for the position. For example, usher/ticket takers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents usher/ticket taker salaries for various positions.

   Type of Usher/Ticket Taker	Description	Hourly rate
   Usher/Ticket Taker		$10-19
   Door Attendant	Welcoming guests is the primary role of a door attendant. Primarily in hotels, apartment complexes, and fine dining restaurants, door attendants open doors and greet guests with a smile... Show more	$11-17
   Taker Down	The duties of a taker down depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing support tasks such as managing schedules, processing documents, liaising with clients or vendors, and maintaining extensive records in a database... Show more	$9-15

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Cleanliness
   • Guest Complaints
   • Excellent Guest
   • Direct Patrons
   • Safety Rules
   • Guest Tickets
   • Movie Theater
   • Greeting Guests
   • Admission Tickets
   • Check Tickets
   • Concession Stand
   • Clean Bathrooms
   • Direct Guests
   • Scan Tickets

   Check all skills

   Responsibilities:

   • Maintain theater cleanliness, work concession stand, patron direction and security
   • Check credentials in VIP sections.
   • Control access for employees, media, VIP s and participants.
   • Help with efforts to drive sales revenues to meet or exceed daily sales quotas for AMC memberships.
   • Maintain cleanliness and presentation of seating sections and mezzanine areas.
   • Work in the premiere section of the Cinemark theater interfacing with customers mainly 21 and up

3. Make a budget

   Including a salary range in your usher/ticket taker job description is one of the best ways to attract top talent. A usher/ticket taker can vary based on:

   • Location. For example, usher/ticket takers' average salary in mississippi is 52% less than in north dakota.
   • Seniority. Entry-level usher/ticket takers 48% less than senior-level usher/ticket takers.
   • Certifications. A usher/ticket taker with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a usher/ticket taker's salary.

   Average usher/ticket taker salary

   $14.08hourly

   $29,285 yearly

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   Entry-level usher/ticket taker salary

   $21,000 yearly salary

   Updated December 16, 2025

4. Writing a usher/ticket taker job description

   A usher/ticket taker job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a usher/ticket taker job description:

   Usher/ticket taker job description example

   Live Nation Concerts
   
   Live Nation's US Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
   
   THE GIG
   
   US Concerts is seeking an Usher/Greeter/Ticket Taker. As an usher, greeter or ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show.
   
   WHAT YOU'LL DO
   
   + Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
   
   + Assist with keeping the venue safe, clean and presentable to the guest.
   
   + Resolve guest complaints or problems.
   
   + Examine tickets or passes to verify authenticity.
   
   + Provide assistance to with guests with special needs, such as helping with seat accommodations.
   
   + Show CARE by participating in venue recycling efforts before, during and after the show.
   
   + Guide guests to exits or provide other instructions or assistance in case of emergency.
   
   + May assist in verifying staff credentials to generally restricted areas.
   
   + Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
   
   + Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
   
   + Assist patrons by giving directions places inside or outside the venue.
   
   + Ensure guests are safely enjoying the show.
   
   + Additional tasks as requested by management.
   
   WHAT YOU'LL BRING
   
   + High School Diploma or equivalent preferred
   
   + At least 1+ year in a guest service role preferred
   
   + Excellent verbal, written and interpersonal communication skills
   
   + Acute sense of judgment, tact and diplomacy
   
   + Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
   
   If the above description sounds like you and fits your background, apply today!
   
   Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
   
   EQUAL EMPLOYMENT OPPORTUNITY
   
   Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
   
   HIRING PRACTICES
   
   The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
   
   Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right usher/ticket taker for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your usher/ticket taker job on Zippia to find and recruit usher/ticket taker candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting usher/ticket takers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new usher/ticket taker

   Once you've selected the best usher/ticket taker candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new usher/ticket taker. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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