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Usher/ticket taker skills for your resume and career

Updated January 8, 2025

2 min read

Quoted experts

Megan Morey,

Megan Morey

Below we've compiled a list of the most critical usher/ticket taker skills. We ranked the top skills for usher/ticket takers based on the percentage of resumes they appeared on. For example, 26.6% of usher/ticket taker resumes contained cleanliness as a skill. Continue reading to find out what skills a usher/ticket taker needs to be successful in the workplace.

15 usher/ticket taker skills for your resume and career

1. Cleanliness

Here's how usher/ticket takers use cleanliness:

Managed and helped maintain Facility cleanliness and operation.
Maintained cleanliness in all theaters/public areas at all times so that customers could enjoy their experience comfortably and wish to return.

2. Guest Complaints

Here's how usher/ticket takers use guest complaints:

Respond to guest complaints, questions, information requests and comments Skills Used Customer service
Take Tickets seat people work with guest complaints

3. Excellent Guest

Here's how usher/ticket takers use excellent guest:

Provided excellent guest experience as an usher.
Exhibit excellent guest service skills.

4. Direct Patrons

Here's how usher/ticket takers use direct patrons:

Direct patrons to restrooms, and concession stands if needed.
Direct patrons to seats, using flashlights if necessary.

5. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how usher/ticket takers use safety rules:

Monitor surroundings & environment; detect and assess problems; maintain order and ensure adherence to safety rules.
Greeted guests and maintained order by ensuring adherence to all safety rules and regulations.

6. Guest Tickets

Here's how usher/ticket takers use guest tickets:

Scan guest tickets and direct them to appropriate location based on their tickets.
Ticket Taker As a ticket taker I scan the guest tickets and point them in the direction of their seats.

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7. Movie Theater

Here's how usher/ticket takers use movie theater:

Ticket taker and janitorial maintenance cleaning of movie theater
Monitored movie theater to ensure customer satisfaction.

8. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how usher/ticket takers use greeting guests:

Involved greeting guests, taking tickets, ushering, preparing sets for plays, and spotlight for plays/shows.
Provide invaluable services by greeting guests, scanning tickets, guiding guests to their seats, answering questions and resolving issues.

9. Admission Tickets

Here's how usher/ticket takers use admission tickets:

Guided customers to auditoriums after accepting admission tickets
Collect and authenticate admission tickets/passes.

10. Check Tickets

Here's how usher/ticket takers use check tickets:

Direct people to areas in stadium, Customer Service, Check tickets and ensure ticket holders were seated in right area.
Check tickets to ensure guests are in the proper seats, executes promotions before, during, or after event.

11. Concession Stand

Here's how usher/ticket takers use concession stand:

Take guests to their seats, greet guests, hand out programs, occasionally take tickets and work at concession stand
Work as cashier-concession stand; prepare and serve food and drinks to customers and cashier-box office; selling movie tickets.

12. Clean Bathrooms

Certain parts of a building require expert cleaning abilities and experience, one of which is the bathroom. Companies, homes, offices, hotels, and schools require bathroom cleaning expertise in their structure, and with the growing demand.

Here's how usher/ticket takers use clean bathrooms:

Clean bathrooms, theaters, office, lobby, concession, and kitchen Area
Clean bathrooms and clean auditorium help guest to the auditorium and bathroom.

13. Direct Guests

Here's how usher/ticket takers use direct guests:

Check guest's ticket, direct guests to their ticketed seats, and or seating section.
Scan guest's tickets and direct guests to seats and respond to any incidents.

14. Scan Tickets

Here's how usher/ticket takers use scan tickets:

Scan tickets- Parking lot duty - Assist in handicapped area - Pass out programs- Prepare assigned area - Show patrons to seats
Scan tickets as guests enter the arena, guide guests to there ticketed seats, assisted guests throughout the building.

15. Entertainment Events

Here's how usher/ticket takers use entertainment events:

Provide customer service including answering phones, questions and directing the audience to specific seating area Collect tickets for different entertainment events
Greeted customers during entertainment events.

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What skills help Usher/Ticket Takers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on usher/ticket taker resumes?

Megan Morey

Assistant Professor/ Technical Director, University of Wisconsin - La Crosse

Having a theatre resume at all can be a way for recent grads to set themselves apart - it shows that they took a risk to follow something they were passionate about, rather than just majoring in something "safe" because they thought it would get them a job. Anyone can list their special skills: communication, teamwork, and problem-solving, but theatre experience on a resume (whether on-stage or backstage) indicates to employers that a candidate has already applied these skills in hands-on situations.

What soft skills should all usher/ticket takers possess?

Megan Morey

Assistant Professor/ Technical Director, University of Wisconsin - La Crosse

In live theatre, anything can happen, which makes flexibility and adaptability in high-pressure situations among the most highly sought-after soft skills a theatre grad possesses. Theatre students and professionals alike also have to know how to try new things without the guarantee that everything will work - failure, taking feedback, and knowing how to redirect are all abilities learned in theatre, and all are extremely useful to any career path.

What hard/technical skills are most important for usher/ticket takers?

Megan Morey

Assistant Professor/ Technical Director, University of Wisconsin - La Crosse

The hard skills essential to working in many careers are the same for theatre majors - organizational systems, knowledge of Microsoft Office, and position-specific technology and software (such as CAD or QLab for Theatre Designers and Technicians). What I see from our graduates, however, is that employers beyond the theatre are willing and able to train new hires on position-specific skills; what they are really looking for is a candidate who can self-direct, think critically, learn new things quickly, and work with others - essentially all the soft skills, which take years of applied practice to develop.

Do you want to know more?

List of usher/ticket taker skills to add to your resume

The most important skills for a usher/ticket taker resume and required skills for a usher/ticket taker to have include:

Cleanliness
Guest Complaints
Excellent Guest
Direct Patrons
Safety Rules
Guest Tickets
Movie Theater
Greeting Guests
Admission Tickets
Check Tickets
Concession Stand

Clean Bathrooms
Direct Guests
Scan Tickets
Entertainment Events
Ticket Sales
Crowd Control
Emergency Situations
Movie Tickets
Customer Complaints
Customer Service
Guest Assistance

VIP
Food Preparation
Direct People
Event Schedules
Ticket Booth
Clean Environment
Food Orders
AMC
Undesirable Persons
Guest Behavior
Ticket Stubs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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