Utah First Credit Union jobs - 64 jobs

As a member of the Human Resources Division, the recruiting specialist will actively coordinate and help facilitate an effective recruitment process at America First Credit Union. This position will work with internal team members to understand hiring needs, proactively develop a pipeline of job seekers, establish and maintain relationships with high schools, colleges and universities, and continually seek out ways to attract and hire talent for a variety of positions. Note: This position is based in Utah (Operations Center) and may require a significant amount of travel in the state of Utah. Responsibilities Responsibilities Proactively search for and develop a pipeline of job seekers Engage with job seekers through various communication channels and methods Establish and maintain relationships with high schools, colleges and universities Increase the credit union's visibility and presence on various campus sites Coordinate and help oversee on-site and off-site recruitment events Participate in job fairs, networking events and information sessions for hiring Receive and review applications and resumes of job applicants Understand hiring needs of assigned branches and departments Coordinate with HR Generalists and other team members regarding open positions Interview job candidates and extend offers of employment Partner with internal teams to develop and distribute recruitment messages Research recruitment opportunities - continually identify ways to engage with job seekers Leverage job boards, sourcing platforms, and other forms of digital outreach Utilize the ATS to connect with job applicants Review and assess resumes of passive applicants for re-engagement Enhance and implement internal recruitment processes Perform other related duties as assigned Qualifications Required Qualifications Two years' directly related work experience, or an equivalent combination of education/experience Knowledge of recruitment practices and principles Excellent networking and interpersonal skills Strong verbal and written communication skills Self-motivated Ability to work independently, and as part of a team Reliable vehicle and clean driving record Willingness to embrace and learn new software, systems, programs and techniques Working knowledge of Microsoft Office products, such as Outlook, Teams, Word, PowerPoint Physical Requirements Nearly Continuously: Hearing, listening, talking Often: Walking, sitting, repetitive hand motion (such as writing or typing), repetitive foot motion (such as using foot controls/driving), bending, twisting, lifting - up to 50 pounds Preferred Qualifications Bachelor's degree in human resources or a directly related field Experience in talent acquisition or campus/university recruitment Direct experience sourcing talent via Indeed, LinkedIn, SeekOut and/or other platforms Credit Union or other financial institution experience

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryThe Sr. Graphic Designer is responsible for high quality design solutions from conception to completion. This talented team member will be responsible for executing designs that follow brand style guidelines and will also direct the work of junior designers, ensuring brand consistency.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Directs design of junior designers to ensure high level of quality and brand consistency are met Communicates concerns, project updates and creative concepts with AVP of Marketing Services Creates high level, original designs for print (magazine, newspaper, billboards, brochures, flyers, posters) as well as a variety of electronic platforms Designs and develops basic web sites, landing pages, banner ads, micro sites, blogs, Twitter and Facebook pages Develops and presents creative solutions based on client needs Manages multiple projects/tasks of varying complexities and meets tight deadlines in a fast-paced environment Researches and discovers new design trends and technologies. Seeks out innovative design styles, techniques and processes, presents findings to team Other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least eight years experience as a senior graphic designer in both interactive and graphic design (layout, grids, color theory, photography and typography in both print and digital media) in an agency or in-house environment. Advertising experience preferred. Education Bachelor's degree in Graphic Design or equivalent experience ~ Licenses, Certificates, Registrations n/a Computer/Office Equipment Skills Expert knowledge level in Adobe InDesign, Illustrator, Flash, Dreamweaver (HTML), and Photoshop (Final Cut or Adobe Premiere and basic HTML knowledge a plus. Managerial Responsibility Has a lead type responsibility in mentoring and assisting others within the department. Other Skills and Abilities Inspired passion for design and understanding of emerging tools and technology PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Must be able to stand, walk, and use hands to handle/feel occasionally Ability to sit, talk, and hear consistently Vision Requirements close vision (clear vision at 20 inches or less) distance vision (clear vision at 20 feet or more) color vision (ability to identify and distinguish colors) depth perception (three-dimensional vision, ability to judge distances) ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Weight Lifted or Force Exerted Ability to lift up to 25 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** #LI-FW1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryResponsible for managing project intake, timelines, and resource planning while ensuring clear communication with sponsors and stakeholders. Oversees documentation, task assignment tracking, and quality control for marketing-related projects. Serves as the Workfront System Administrator, maintaining optimal configuration, user management, and workflow automation to support efficient project management and execution.Job Description LOCATION Mountain America Center - In Office: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Conducts preliminary project evaluation meetings with MACU project sponsors to discover, document and track tasks related to projects. Serves as point of contact for MACU stakeholders during the project. Consults with marketing resources to capture project tasks and creates detailed task oriented and milestone driven project plans tracking progress of all tasks within the plans. Architects project plans showing stakeholders, deliverables, milestones, and dependencies. Assesses projects to determine which areas of the Marketing department are needed and brings all parties into the planning process. Reports ongoing status of projects. Adheres to industry best practice standards for project management. Develops and nurtures strong collaborative working relationships with MACU project sponsors and Marketing personnel. Serves as Workfront system administrator, ensuring optimal configuration, user management, and workflow automation; prior experience as a Workfront Admin is mandatory. Designs, develops, and successfully launches Workfront Fusion modules to automate and integrate marketing processes; experience with Workfront Fusion is highly desirable. Applies technical expertise enhancing project management solutions, including coordinating API implementation, writing Workfront text mode code, strong technical skills are a strong differentiator. Other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Education and Experience Five or more years of similar or related experience, preferably in a financial institution Operational experience, preferably in a credit union, to evaluate the project's potential success from a business and systems standpoint Project management experience in a marketing-related field Bachelor's degree or equivalent experience Licenses, Certifications, Registrations PMP (Project Management Professional) certificate preferred Knowledge & Skills Thorough knowledge and application of methods or procedures in project management Creating and monitoring complex projects using project management software Problem solving skills Verbal/written communication skills Leadership and Organization Development Collaborates with direct reports and/or peers to deliver results and build organizational capacity Strong contribution to team effectiveness Develops multifunctional base level skills Scope and Strategic Impact Begins to apply knowledge to implement programs Analyzes data to summarize Supports program delivery through the practical application of basic discipline knowledge with limited guidance Applies subject matter knowledge to solve common business issues within established guidelines Evaluates unique circumstances and assists in making recommendations Develops practical knowledge of applications within business environment Analytical Thinking & Problem Solving Works on problems / projects of diverse complexity and scope Exercises independent judgment within generally defined procedures and practices to identify a solution Seeks advice in order to make decisions on complex business issues Other Skills and Abilities Strong attention to detail Self-motivated and excellent follow through abilities Requires a considerable amount of analysis to develop new solutions for identified, but complex, problems. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Weight Lifted or Force Exerted Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** #LI-FW1 #indgen Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAt Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.Job Description LOCATION St George Mall Dr Branch: 2984 E. Mall Dr. St George, UT 84790 SCHEDULE Part Time; Monday - Friday hours vary between 8:40am-6:15pm Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday is worked* At Mountain America, we are committed to taking care of all our employees. Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives Additional $1.00 per hour added to base pay if bilingual in English/Spanish Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (Medical - full time employees, Dental and Vision both full-time and part-time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives. Fluent in English/Spanish is preferred, but not required Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Consistent focus on increasing member satisfaction and account retention Expected to meet sales and service goals Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach Branch Operations Maintains cash drawer Initiates wire transfers, cashiers checks, and cash advances Creates VISA cards Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds Uses judgement to place appropriate check holds and issue fee reversals Assist fraud victims by processing fraud disputes Accurately and efficiently processes transactions in accordance with established policies and procedures Assists in the opening and closing procedures of the branch Responsible for Branch Security which includes vault combinations, security codes, and member information. Other Responsibilities Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Travel may be required Complies with all regulations as required by law Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least six months of customer service experience. Industry experience preferred. Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings A valid driver's license is required To be completed during the first 90 days: MSR onboarding through the following: Branch Foundations Teller Branch Checklist Products & Services Teller Follow-up Training Computer/Office Equipment Skills Proficient computer operating skills Understanding of Microsoft Office Suite (Outlook, Word, Excel) Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Thorough knowledge of credit union policies, procedures and regulations Ability to identify lending opportunities and make recommendations. Ability to cross-sell financial services of the credit union to create exceptional member service Ability to perform financial calculations Ability to communicate effectively and persuasively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #INDMS #LI-CC1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummarySupport the early detection and resolution of suspicious activity across multiple transaction types to protect members from fraud and financial loss. This foundational role identifies suspicious activity using fraud detection systems, secures accounts and responds to fraud-related inquiries. Analysts work in a fast-paced environment, collaborating with internal teams and escalating cases as needed. The role emphasizes accuracy, member empathy, and a strong commitment to fraud prevention, while building the skills necessary for future advancement in fraud operations.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE This will be a hybrid schedule with both in office and remote work, depending on business need. *Current schedule is as follows; Monday-Friday 10:30am-7:30pm with Rotating Saturdays To be effective, an individual must be able to perform each job duty successfully. Monitor and analyze alerts using multiple fraud detection platforms to identify suspicious activity across all types of transactions. Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected. Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity. Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing clear guidance and resolution support. Educate members on evolving fraud tactics, digital hygiene, and account protection best practices. Respond to inbound calls from branches, service teams, and members, providing clear and empathetic support for fraud-related concerns. Troubleshoot issues related to blocked transactions caused by fraud rules and ensure timely resolution. Maintain accurate and detailed records of fraud-related activities, including alert outcomes and member interactions. Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance. Collaborate with Fraud Data Analysts to communicate findings, trends, and anomalies in card fraud activity. Share insights and feedback to improve fraud detection strategies and alert system performance. Comply with all applicable regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations. Participate in team huddles, training sessions, and continuous learning opportunities to stay informed on emerging fraud tactics. Uphold Mountain America's mission, vision, and values by delivering responsive, member-focused fraud support and resolution. Perform other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Minimum of 2 years of fraud experience or 3 years experience in banking, financial services, or related industries required Solid understanding of transaction processes, including checks, ACH, and transfers Competence with fraud alert systems or digital banking platforms Education High school diploma or equivalent required. Computer/Office Equipment Skills Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel. Familiarity with fraud case management systems and secure communication protocols. Understanding of internet security and digital identity verification tools. Managerial Responsibility No supervisory responsibilities. Language Skills Ability to read and interpret procedures, alerts, and fraud indicators. Strong verbal and written communication skills for member interaction and documentation. Ability to present findings and recommendations clearly to internal teams. Other Skills and Abilities High attention to detail and accuracy. Strong sense of urgency and accountability. Willingness to learn and adapt to new fraud trends and technologies. Empathy and professionalism when supporting members impacted by fraud. Critical thinking and problem-solving skills in high-pressure situations. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Must be able to use hands to handle/feel occasionally. Ability to stand, walk, sit, talk, and hear consistently. Vision Requirements Close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). Color vision (ability to identify and distinguish colors). Weight Lifted or Force Exerted Frequently lifts up to 10 pounds, occasionally lifts up to 25 pounds. Environmental Typical office environment with no unusual factors. Noise Environment Moderate noise (business office with computers and printers, light traffic). Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryDo you love helping others and thrive in a fast-paced, remote environment? As a Customer Service & Sales Agent, you'll be the first point of contact for our members-answering calls, solving problems, and guiding them toward financial solutions that improve their lives. You'll handle account maintenance, resolve issues, and promote credit union products using our proven AAA sales model (Assess, Advise, Assist), all while delivering exceptional service and managing high call volumes. This is more than just a job-it's a chance to grow your career, make meaningful connections, and help members achieve their financial dreams. Job Description Your Responsibilities Answers member calls via phone providing accurate information and assistance in a timely manner. Customer Service: Assists members with customer service to resolve problems and enhance financial relationship with Mountain America. Call types include but are not limited to account verification, account maintenance, checking and savings, basic fraud resolution (disputes and affidavits), referrals, money transfer options, and deposits. Sales: Uses the Mountain America Credit Union AAA sales model (Assess, Advise, Assist) to cross-sell credit union products and services to members over the phone, promoting a full-financial relationship with the credit union. The AAA model drives our mission and vision at Mountain America, ensuring exceptional member experiences and helping them achieve their financial dreams. Development: Maintains a thorough understanding of our credit union's products and services to effectively assess members' needs and promote offerings. Compliance: Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position. What we're looking for Requires 6 to 12 months of customer service experience; financial service, sales or call center experience preferred. High school graduate or GED Ability to use a laptop, headset and multiple monitors (equipment will be provided). Developed computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute, and 10-Key experience preferred. Please Note: We are only able to move forward with candidates who reside in the following states: Utah Nevada Idaho Montana Arizona SHIFTS AVAILABLE: Now Recruiting for our upcoming January 12th and 26th classes Please review shift options below: Work schedules are determined based on business needs and may fall within the hours of 9:00 a.m. to 8:00 p.m., Monday through Friday, and 8:00 a.m. to 4:30 p.m. on Saturdays and Sundays MST. NOTE: All shift options are scheduled at Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind; if you are Central Time shifts are 1 hour ahead etc. Training Virtual training schedule: Mon-Fri, 9am-5:30pm MST for 6 weeks After training is completed, assigned shift schedules begin. We are committed to taking care of all our employees Competitive Pay starting at $18.25, higher starting wage based on experience Competitive Sales Incentive program Position is 100% remote (working from home) Built in career advancement: Agents are advanced to Agent II after five months upon meeting Agent I proficiency standards Consistent performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development Our Culture What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull. Making a difference Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives. IMPORTANT INFORMATION Specific criteria must be met to work from home: Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use. Must be able to connect directly via ethernet cable to main internet modem Must have a Home Office free of distractions, noise, with a closing door. #INDCS Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Schedule Mon - Sat Flex Responsibilities: Maintaining and inspecting buildings, equipment, utilities, furnishings, and grounds. Directly responsibility for assigned branches, lease space, and raw property. Performs preventative maintenance, makes repairs, and assists, supervises, and directs outside service personnel and vendors as needed. Reports major repairs and maintenance needs. Conducts the safe deposit box drilling process. Replaces elements of asphalt, roofs, landscaping, lighting, carpet etc. that need repair. Assist with all refurbishes, remodels, and new construction set up processes. Conducts training for groups and new employees. Coordinates preventative maintenance with outside vendors on all major replacements. Handles situations involving ADA and OSHA. Attends required trainings and meetings. This position requires good mechanical and problem-solving abilities. Attention to detail and good organization and communication skills are also vital to the successful execution of this position. These are experienced positions; incumbents perform the more complex maintenance coordinating, overseeing and repair functions. Responsibilities 1. Responsible for the effective performance of assigned facility maintenance functions. a. Operates building equipment and utilities systems to maintain proper heat, cooling, power, water, plumbing, etc. Assists outside service representatives in checking, maintaining, and repairing building equipment. b. Responds promptly to facility needs submitted by branch personnel in the Facility Management system. Documents and completes tasks associated with the Facility Management system. c. Reviews scheduled cleaning work such as emptying wastebaskets, vacuuming, dusting, window washing, etc.d. Performs and arranges scheduled preventative maintenance and cleaning. Maintains all equipment that is associated with the branches. Conducts inspections and tests, and maintains logs and records reflecting results. Visits each designated Branch facility at least twice monthly to determine maintenance needs. e. Conducts quarterly walkthroughs of branch locations to meet safety and maintenance requirements for inspection. f. Coordinates maintenance activities with Branch managers to ensure that buildings are clean and secure. g. Performs maintenance on all door locks, card readers, pin pads, door closers etc. h. Performs minor building and furniture modifications or repairs involving carpentry, painting, wiring, and overhauling. i. Coordinates and assists with outside service and repair work. Hires vendors and service providers as assigned. Follows-up on work reviews and ensures that outside services are efficiently completed. j. Completes purchase orders for supplies as requested. k. Meets with members and designated Branch/Department employees to open and rotate safety deposit boxes. l. Submits insurance claims for building damages as necessary. m. Provides 24 hour on-call service as assigned (Weekend coverage may be included). n. Completes assigned maintenance functions in accordance with established policies and procedures, ADA regulations, and OSHA regulations. 2. Responsible for establishing and maintaining effective communication, coordination, and working relationships with Credit Union personnel, management, vendors, and service providers. a. Assists Credit Union personnel as needed. b. Keeps management informed of area activities, any significant problems or maintenance concerns. c. Attends and participates in meetings as required. Completes required records and reports. d. Assists vendors and service providers as needed. Monitors vendors' performance. e. Oversees all landscaping, snow removal, HVAC and janitorial with vendors. f. Provides related information, advice, and suggestions to Credit Union personnel as requested. 3. Responsible for related duties required or assigned. a. Performs miscellaneous and specially requested tasks such as assisting other personnel in rearranging furniture, cleaning and storing equipment, and other jobs as assigned. b. Assists in set-up of new Branches. c. Completes assigned training and certifications. d. First responders to Branch managers in case of emergency. e. Coordinates multiple preventive maintenance projects. f. Assists in the refurbish process of assigned buildings and branches. ____________________________________________________________________________________ PERFORMANCE MEASUREMENTS: 1. Buildings and equipment are clean, in good repair, and well maintained. 2. Preventative maintenance and repairs are effectively performed in accordance with established standards and procedures. 3. Maintenance needs and problems are promptly identified and resolved or reported. 4. Maintenance functions are well coordinated with other branch and departments' operations. Assistance is provided as needed. 5. Management is appropriately informed of area activities. 6. Outside service providers are optimally utilized and assisted as needed. 7. Completes all required trainings and certifications. #IND21 Qualifications Training/Education/Certification: * High School graduate or equivalent.• Driver's License.• Bondable. Required Knowledge: * Knowledge of plumbing, HVAC, patching, painting, carpentry, electrical, and maintenance procedures.• Basic understanding of architectural and design drawings.• Microsoft word, excel, outlook etc. and basic computer functions.• Basic understanding of OSHA and ADA requirements. Experience Required: * Two+ years of maintenance work and/or construction project coordination performed, preferably within a financial institution or equivalent. Has previous experience with remodel and refurbish type work. Managed multiple projects at the same time. Skills/Abilities: * Good Mechanical and problem-solving abilities.• Well organized and able to work well independently.• Able to coordinate well with others in communication, planning, and coordinating.• Attentive to detail.• Able to operate vehicle, drills, saws, electrical tester, hand tools, snowplow, salt/sand spreader truck, forklift, etc. • As a condition of employment, drivers of AFCU vehicles - or employees who drive personal vehicles on university business - are expected to obey all traffic laws and regulations and maintain a valid license in good standing. Must pass and complete all driving related courses provided by AFCU. WORKING CONDITIONS: Worker is subject to changing inside and/or outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Works both inside and outside. Subject to weather. Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc. Frequent local travel. Frequent out-of-town travel.

The Internal Audit IT Manager plays a critical role in assessing the design and effectiveness of technology controls across the credit union. This position leads and executes complex IT audits, with a focus on cybersecurity, infrastructure, business continuity/disaster recovery (BC/DR), data governance, artificial intelligence (AI), and digital initiatives. This role will ensure that IT risks are properly identified, assessed, and mitigated in alignment with regulatory requirements, industry frameworks, and organizational goals. Responsibilities * IT Audit Management * Oversee and manage the planning, execution, and reporting of audits and advisory reviews covering cybersecurity controls, infrastructure and network security, business continuity and disaster recovery (BC/DR), data governance and system development lifecycle management, emerging technologies, including AI and digital platforms- Oversee documentation, workpapers, and reports to ensure they are accurate, complete, and comply with the Global IIA Standards- Ensure audit coverage aligns with the institution's IT risk landscape and regulatory requirements.- Implement processes and procedures to comply with the Global IIA Standards- Promptly involve stakeholders and the SVP Internal Audit/CAE when issue(s) arise- Create and manage the budget and resource allocation for the department * Risk Assessment & Strategy * Plays an integral role in the risk-based audit plan, by contributing to the risk assessment methodology, overseeing the risk-based audit plan results- Identifies and assesses risks and adjusts the risk-based audit plan as needed, evaluating proper coverage of critical areas and risks- Assign and manage resources to effectively execute the audit plan- Manage the audit plan and communicate adjustments timely and accurately- Present and communicate findings, root cause analysis, and actionable recommendations to stakeholders- Leverage audit results and data trends to advise management on areas of strategic concern- Create and execute internal strategic objectives that support the overall internal audit functions' mission and vision- Stay current with IT regulations, industry trends, and frameworks, such as FFIEC, CIS, NIST and other relevant guidance- Coordinate with IT operations, security, digital, and external agencies as needed. * Stakeholder Engagement * Effectively communicate with internal departments, external auditors, regulatory bodies, and other stakeholders- Communicate audit findings, risks, and recommendations clearly to senior leadership and to the Supervisory Committee.- Build strong partnerships and collaborate with business and technology leaders to understand associated risks and to align audit coverage * Team Leadership & Development * Supervise, coach, and develop a team of auditors on audits and integrated IT audits- Support the development and implementation of IT audit methodologies and tools- Foster a culture of collaboration, integrity, accountability, and continuous learning and improvement- Coordinate, direct, and support the appropriate education, certification, and training of staff in support of the department and division's objectives- Complete performance appraisals for supervised audit staff, set established goals, and review established goals consistently- Promote a culture of integrity, accountability, professionalism, and ethical conduct- Maintain certifications and fulfill annual CPE requirements Qualifications Education: * Bachelor's degree in Information Systems, Computer Science, or related field (required)• Advanced degree or specialized Master's degree preferred Certifications: * CISA, CISSP, CISM, CRISC, CIA or equivalent Experience: * 8+ years' experience of internal/external audit, information systems, information technology, cybersecurity, risk, or other relevant area. Public accounting experience a plus• 3+ years' experience in a leadership or management role• Robust understanding of IT control frameworks such as NIST,COBIT, CIS CSF• Credit Union or financial institution experience in IT operations, cybersecurity, digital operations, or risk management, preferred Skills/Abilities: * Ability to understand complex IT environments• Extensive knowledge of cybersecurity, SDLC best practices, IT general controls, database platforms, network architecture, operating systems, third-party/vendor risks, AI risk governance, digital transformation initiatives, and cloud platforms• Expertise in audit methodologies, internal control frameworks (e.g., COSO), and regulatory requirements (e.g., FDIC, OCC, CFPB) * Strong written and verbal communication skills, including experience reporting to executives and boards• Self-starter, highly motivated, organized, and detail oriented• Professional in appearance and attitude• Strong interpersonal skills and excellent team player• Demonstrates curiosity, analytics skills and problem solving• Proficient Microsoft Office skills. Ability to operate related computer applications and software required to complete assigned responsibilities• Ability to work well independently with limited daily supervision while meeting deadlines• Ability to navigate through ambiguity, manage and coordinate multiple projects simultaneously, accept ownership and accountability for projects and decisions, and deliver on commitments Requirements/Knowledge: * Thorough knowledge of credit union IT, security, and digital environment• Proficient in Microsoft Office products• Strong understanding of IT frameworks• Demonstrate strong business acumen, problem-solving and analytical skills • Travel may be required

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryA Consumer Loan Servicing Support Specialist assists with questions, hardship modifications, subordinations, modifications due to subordinations, payment remittance, reconveyances, adjustments, adjustment reports, monthly reconciliation reports, flood tracking, and Servicemember Civil Relief Act (SCRA) for booked (post-origination) consumer loan products. These can include (but are not limited to) auto, recreational vehicles, Visa, signature, student, and home equity loans. The primary responsibility of a specialist is to process tasks received from other MACU teams including, but not limited to: Loan Servicing, Titles, Home Equity Lending, Student Lending, and Asset Management, etc. A specialist may also assist with outbound follow up calls, chats, emails, and fax requests. Services provided by a specialist should be timely and accurate to strengthen the financial relationships of our membership. Support Specialists must maintain a working knowledge of Mountain America Credit Union consumer loan products, processes, regulations, and services. Support Specialists should be able to effectively communicate via phone and email. Support Specialists should be able to efficiently process tasks with accuracy and attention to detail.Job Description To be effective, an individual must be able to perform each job duty successfully. Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships with Mountain America members Adhere to department quality service standards in call handling, process handling, internal reviews, and compliance reviews Assist with loan and share correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other corrections. A support specialist should determine if requests require a correction or education Perform loan, share, payment, and error adjustments in Symitar Handle loan payoff requests in a timely and accurate manner Record all interactions and resolution efforts in Symitar Process requests regarding adjustments, adjustment reports, credit reporting, flood insurance tracking, monthly reconciliation reports, subordinations, reconveyances, Servicemember Civil Relief Act rate reduction benefits, reconciliation reports, hardship modifications (workout loans), and remittance (check payments/payoffs) Maintain a working knowledge of MACU consumer loans, processes, products and current promotions through ongoing trainings, department updates, Knowledge Center instructions, and credit union internal communications Provide education on MACU loan processes and regulations, as it pertains to individual requests Comprehend and interpret loan documents to create understanding Comprehend and interpret loan file to process requests and create understanding Comply with federal regulations and credit union guidelines applicable to loan origination and servicing Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing requests or concerns Uphold professional communication in all interactions, including escalated situations Respond to requests through email, internal chat, fax or outbound calls May assist in shadowing other Loan Servicing team members, as needed Perform other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Minimum of one year customer service or operation support experience required Minimum of one year banking or other financial experience (i.e. accounting, titles, insurance, mortgage, etc.) preferred Education High school diploma or equivalent Licenses, Certificates, Registrations Must meet/exceed all performance expectations Computer/Office Equipment Skills Basic computer operating skills Basic phone operating skills Intermediate skills in Microsoft Office (Outlook, Word, Excel) Must be proficient in all relevant internal systems Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred. Managerial Responsibility Have no supervisory/managerial responsibilities Other Skills and Abilities Critical thinking and creative problem solving Must have the ability to speak and write in English Maintain professional phone, chat, and email etiquette Exceeds performance goals and expectations PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally Environmental There are no unusual environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAt Mountain America, the Financial Services Representative (FSR) recognizes and meets member needs by providing quality service through loan servicing transactions and cross-selling products and services in order to help our members achieve their financial dreams.Job Description LOCATION Desert Color Pkwy Branch: 5095 S Desert Color Pkwy St George, UT 84790 SCHEDULE Full Time; Monday - Friday 8:40am - 6:15pm Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday is worked* Mountain America, we are committed to taking care of all our employees. Starting competitive pay of $18.50 per hour and can increase depending on experience, plus incentives If Bilingual in Spanish/English an additional $1.00/hr will be added to your base pay Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Consistent focus on increasing member satisfaction, building the membership base and account retention Expected to meet sales and service goals Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach Loan Servicing Originates loans by accepting, reviewing, and approving loan applications. Interviews loan applicants, reviewing credit report and cross-sells loans. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Loan Underwriters, Title Specialist Other Responsibilities Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events Performs Teller duties as needed Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Complies with all regulations as required by law May require travel to other branches Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least one year of retail banking or related sales and customer service experience Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling all member activities and requests Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service. Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings To be completed during the first 90 days: MSR Certification Package: Teller Follow-up Training MSR Sales Certification Annual FSR Certification Training to be completed generally during the first 90 days: New Account Training IRA Training Loan Training Loan Follow-up Training Notary Public NMLS Certification Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration Computer/Office Equipment Skills Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred Symitar experience preferred Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence Ability to multi-task and maintain composure while handling all member activities and requests Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication Thorough knowledge of credit union policies, procedures and regulations Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #INDMS #LI-CC1 ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Schedule Mon - Fri Flex Under the direction of the manager this position is responsible for underwriting, reviewing, analyzing, and understanding business financial performance as part of the commercial loan origination and underwriting process. It spreads, assembles, and accurately analyzes borrower financials. It generates analysis summaries that can be applied to loan underwriting. Effectively communicates findings to relevant parties. Provides in-depth analysis and underwriting of business, commercial and industrial loan applications. Provides in-depth analysis and review of existing commercial loans. Identifies needs of existing business membership and communicates future opportunities. Provides high quality and professional service to business members. Supports credit union departments and branches. Works with staff to improve operations. Ensures the accuracy of commercial loan applications submitted for committee approval. Responsibilities 1. Maintaining the underwriting, analysis and evaluation of commercial loan applications per credit union policy, procedure, and industry standards a. Spreads financial information of new loan applications to provide sufficient understanding of the borrower's financial position, managerial strategy, and expected financial performance.b. Analyzes financial statements and formulates questions about borrowers and guarantors to understand borrowing position and risk.c. Tests presumed collateral value and performance utilizing the income capitalization and other relevant methods.d. Provides brief written analysis for the preflight screening of all new loan originations. This includes but is not limited to the analysis of: management, financial statements, and collateral. Identifies key risk to repayment sources and provides mitigants.e. Provides written analysis for the credit presentation to senior management, ALM, and those with credit approval authority.f. Assists with opening new business accounts for new loans. 2. Supporting the management and monitoring of the commercial loan portfolio a. Works with team to collect required financial reporting from existing borrowers.b. Regularly reviews loan portfolio for potential delinquencies and upcoming maturing loans and works with commercial loan officer to resolve these in a timely manner.c. Analyzes financial statements of existing borrowers to provide sufficient understanding of the borrower's current financial position, current financial performance, and strategic performance. d. Measures borrower compliance with loan contract covenants.e. Updates loan risk grades using the commercial loan grading risk model. f. Compiles all the above information in a summary annual review of the findings, which is reported to management on an annual or quarterly basis. 3. Establishing and maintaining effective coordination and communication with credit union personnel and with management. a. Assists all other employees in operational duties as needed. Informs departments and branches as needed.b. Completes required reports, records and other documentation.c. Attends and participates in meetings and trainings as required.d. Keeps management informed of area activities. Immediately reports any significant problems or concerns. 4. Other related duties as required or assigned. a. Stays informed regarding local and national economic conditions. Monitors legal and regulatory changes.b. Ensures proper maintenance, cleanliness, and security of work area. Ensures member confidentiality.c. Accountable to review and respond to policy violations and document rejects in a timely manner. d. Completes special projects and other duties as assigned. Qualifications Training/Education/Certification: * Bachelor's Degree in Business or related field or equivalent combination of formal training and experience Required Knowledge: * Thorough knowledge of Credit Union products, services, policies, and procedures including but not limited to: consumer and residential lending practices.• Understanding of accounting functions, financial statements, and GAAP requirements• Understanding of business lending functions• Understanding of credit worthiness• Understanding of training and development processes• Understanding of MS Office software applications. Experience Required: * Minimum of 2+ years of progressive credit union experience or college education, preferably in areas where accounting, underwriting, and financial analysis skills were demonstrated. • Experience reading, dissecting, and interpreting financial statements required. Preferred Experience: * Minimum of 2+ years of progressive business or commercial lending experience.• Experience underwriting business credit, identifying risk, and mitigating risk.• Experience underwriting complex deal structures with multiple entities, guarantors, and sources of cash flow. Skills/Abilities: * Excellent communication and interpersonal abilities. • Excellent phone skills and professional phone etiquette.• Excellent problem-solving, analysis, and financial skills. • Strong ability to prioritize tasks and assignments. Highly organized and attentive to detail. • Highly motivated and able to motivate others.• Willing to cooperate with and assist others.• Able to use PC, printer, phones, fax, and business equipment.• Able to operate required computer applications and software.• Able to analyze loan documents, financial statements, and other borrower information.• Able to achieve goals.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryA Resolution Specialist is responsible for delivering personalized service to the member to resolve past due loan balances. In this role, the Resolution Specialist will collect past due payments and assess the member's financial ability by providing resolution options that ensure the best outcome for the member and the credit union.Job Description LOCATION: Mountain America Center 9800 South Monroe Street Sandy, UT 84070 SCHEDULE: Hybrid In-Office/Remote Monday-Friday 11:30am-8pm Rotating Saturdays To be effective, an individual must be able to perform each job duty successfully. Ensures the needs of the membership and the credit union are met through professional, legal, and effective collection procedures. Adheres to MACUWay behaviors, values, and philosophy while fulfilling responsibilities as a team member of the Servicing Operations department and the Credit Union. Exemplifies role as a team member to promote and maintain effective partnerships with team and membership. Adhere to quality expectations, ensuring compliance with regulatory guidelines (NCUA, FDCPA, CFPB, etc.) while serving the needs of our membership. Maintain working partnerships with various MACU teams, including Loan Servicing, Deposit Ops, Fraud, etc. to better serve the needs of the membership and organization. Collect on all past due loans within the MACU lending portfolio including secured and unsecured loans, negative shares, resolve problems with member loans and accurately document all collection information to minimize credit union losses. Collect on mortgages including negotiating reinstatements, repayment plans, discuss loan modifications & workout loan eligibility, while maintaining compliance with regulatory and credit union policy. Consult members and co-signors via telephone and written communication regarding delinquency, and record any contact made. Answers incoming calls from members, branches, and service center. Keys file maintenance on accounts, collect, and transfers payments on delinquent accounts. Basic understanding of repossession procedures, ability to explain process to members to resolve delinquency. Validating results of skip trace information. Overcoming member objections, de-escalation of member concerns, ability to review and explain MACU policy pertaining to individual circumstances. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience One year collection, loss mitigation, loan servicing or customer service experience. Education High school diploma or equivalent Licenses, Certifications, Registrations n/a Managerial Responsibility Has no supervisory/managerial responsibilities Computer/Office Equipment Skills Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint and Excel) Language Skills Must have the ability to read, understand and carry out instructions in written and oral form. Other Skills and Abilities Exceptional negotiation skills. Outstanding telephone and written communication skills. Ability to maintain professional conduct when interacting with members. Familiarity with lending-related terminology and processes. Excellent reasoning and research skills. Ability to safeguard confidential member and company information. A solid work ethic, high integrity, a positive attitude, and strong attention to detail. Ability to follow instructions but work with minimal direct supervision. Ability to perform mathematical calculations. Ability to communicate effectively. Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) #INDAR #LI-BH1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryThe role of Fraud Data Analyst Lead takes a data-driven approach to research, prevent and manage fraud at scale. The position will be tasked with performing intensive analyses to assess fraud risk, monitor organizational performance, and proactively mitigate fraud associated with all aspects of the member account. This position will work closely with multiple areas of the organization to research and investigate fraud incidents, leveraging data and analytics with a focus on proactively staying ahead of the fraud trends.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each essential duty successfully: Work with VP of Fraud Management and Director of Fraud Prevention and Analytics to define and execute the strategic plan for the development and maintenance of fraud prevention platforms, including rules, models, and detection systems, both internally developed and with vendor partners. Minimize false positives and negative impacts on legitimate transactions. Analyze data and leverage fraud tools to identify emerging fraud risks, including but not limited to identity theft, money mule scams, and account fraud and work with multiple transaction types including debit/credit cards, checks, wires, ACH, Billpay, and Zelle. Key driver in the development and utilization of advanced analytics techniques (machine learning, AI, etc.) to identify, mitigate and respond in real-time to fraud patterns, emerging threats, and trends. Performs root cause analysis (RCA) following events and provide actionable recommendations for remediation, ensuring necessary controls are in place to prevent similar attacks in the future. Keep current on developments in data management, data analysis, data visualization, behavioral profiling, machine learning and artificial intelligence as it relates to fraud prevention and fraud analytics Collaborate with the Model Risk Management Committee (MRMC) to ensure fraud detection models are compliant, effective, and aligned with regulatory standards; contribute to model validation, performance monitoring, and risk assessments. Document and maintain comprehensive fraud prevention strategy, rules, model documentation, and fraud data. Apply descriptive statistics, inferential statistics, and regression analysis techniques to detect and analyze fraudulent transactions, leading to the development of effective fraud detection models. Support the creation of robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies. Proactively communicate results to Fraud leadership, the Senior Vice President responsible for Fraud Management and other executive leadership. Independently assess, prioritize, and deliver on projects that impact core business workstreams. Perform routine audits of monitoring to ensure consistent data quality and coverage. Leverage and enhance existing tools and processes to enable a more effective user-based threat detection and investigation program. Analyze fraud trends and contribute to fraud intelligence reports to enhance organizational fraud prevention strategies. Support the team in developing fraud KPIs and dashboards to measure fraud risk and mitigation effectiveness. Document fraud incidents, case resolutions, and lessons learned for continuous improvement. Partner with technology and data teams to support fraud data analytics needs, ensuring alignment to data policies and standards. Perform related duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. Experience Six years' experience in fraud prevention experience in a progressive analytics position. Experience in a financial fraud setting required. Education Bachelor's degree in data analytics, statistics, business, or related field. Education must be from an accredited institution and education will be verified. Master or doctorate degree preferred. Licenses, Certifications, Registrations Certifications such as CFE (Certified Fraud Examiner), CISA, CISSP, or CEH preferred Computer/Office Equipment Skills Advanced skills with Microsoft Office Suite (IE. Outlook, Word, PowerPoint, and Excel) Experience with data visualization using Power BI and Tableau or other software Advanced proficiency in research, advanced statistical methods and supporting data and analysis tools (R, Python, SAS, SPSS, SQL and similar), quantitative modeling, and other applicable analytic methods (e.g., survey research, ONA). Advanced experience using fraud risk scoring, machine learning-based fraud detection, or SIEM tools (e.g., Splunk, ArcSight). Advanced knowledge of data reporting over complex data systems, including many-to-many databases and cross-server data solutions. Proficiency in research methodology and turning insights to action Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization. Other Skills and Abilities Ability to analyze data for patterns and trends and to take findings and communicate them in an effective manner Ability to research and make appropriate decision regarding complex cases Experience working in the Fraud Analytics or Investigations space within Financial Services industry Able to hold oneself and others accountable, provide feedback, and have tough conversations when warranted Experience working with various alerting and monitoring tools, navigating and reviewing system logs, and optimizing an existing process with automation Able to think holistically, possess curiosity, and can articulate the tradeoff actions may have between risk and impact on the customer experience Possess sound methodical judgment, can prioritize conflicting priorities, can derive solutions from ambiguity to meet deadlines, and is willing to take on ad-hoc projects Possess strong communication skills and the ability to forge partnerships with internal stakeholders through collaboration Able to challenge the status quo when appropriate to deliver solutions that protect Mountain America and its customers PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-PN1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Schedule Mon - Sat Flex Working in a sales-focused environment, responsible for establishing and building member relationships by selling core deposit account, loan products and other credit union services. Interviews and advises members regarding loans, deposits and other products/services, including investment referrals. Responsible for reviewing and processing consumer and home loan applications and opening and closing accounts. Explains credit policies and obtains additional loan information and documentation. Effectively communicates information regarding credit issues and requirements that may be needed in order to process initial member loan requests. Communicates with the underwriting department and informs members of loan decisions. Researches, evaluates, and determines whether loans meet Credit Union lending criteria and are within approval limits. Provides members and prospective members with prompt and professional service. Initiates contact with members by phone, letters and/or email to determine additional financial opportunities with the credit union. Ability to attain and exceed expected baselines in sales, volume, and service is expected. Assists and directs area loan personnel as necessary. Acts as loan processor / senior member service rep. as needed. Responsibilities Assumes responsibility for effectively coordinating, overseeing, and completing assigned loan functions: Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member in such a manner as to elicit a positive response from the member. Actively sells credit life, disability, and GAP insurance. Makes MFS referrals. Expectation is to meet monthly Credit Union sales standards including promotions and campaigns. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Verifies collateral insurance coverage. Recommends loan decisions and cross sells to the underwriting department within limits of authority and notifies applicant of loan decisions. Requests additional information if required. Processes loans including ordering of credit reports, title searches, appraisals, documents comments in internal underwriting and handles loan closings. Assumes responsibility for the effective development of Member relations. Maximizes the penetration of Credit Union products and services in order to meet/exceed established baselines. Makes appropriate recommendations for loan, deposits and other services. Is highly motivated and is both sales and goal oriented. Counsels members, where possible, concerning money management and discusses loan alternatives in such a manner as to elicit a positive response and repayment of current debt owed to the credit union. Resolve any rejects concerning loans and membership accounts in a timely manner. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow up on titles still pending. Assumes responsibility for establishing and maintaining effective and professional business relationships with members: Ensures that members' requests, questions and issues are promptly and courteously resolved. Ensures that members are properly informed of Credit Union accounts and loan policies and services. Ensures that the Credit Union's quality and professional reputation is projected and maintained and Credit Union Dress code is followed. Counsels members whose loan requests were denied, explaining reasons and alternatives. Responsible to open new accounts and all other credit union related products and services. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management: Assists all other employees in branch operational duties as needed. Assists in training and cross-training Receptionist and Senior Member Service Reps Completes reports and records promptly and accurately. Attends and participates in meetings and trainings as required. Keeps Management informed of area activities and of any significant problems. Assumes responsibility for related duties as required or assigned: Stays informed regarding local and national economic conditions and legal and regulatory changes. Acts as loan processor / senior member service rep, and branch receptionist as needed. Ensures proper maintenance, cleanliness, and security of work area. Ensures member confidentiality is maintained. Accountable to review and respond to Point Score Compliance exceptions, policy violations, loan rejects in a timely manner. Completes special projects and other duties as assigned. Qualifications Training/Education/Certification: * High School Graduate or equivalent. Additional business coursework preferred. * Successful completion Member Service Rep Certification and Senior Member Service Rep Certifications which include: (Lending Classes: Lending Sales, Lending 1, Lending 2, Business Services, SBA Lending, Lending 3, SAFE Act registration, Mortgage Lending and lending tests 1,2,3 passed with 85% or better) * Sales Certified based on loan volume, MCLO Certified based on volume. Required Knowledge: * Thorough knowledge of Credit Union products, services, policies and procedures. * Sound knowledge of credit union lending procedures, processing and Loan Pro. * Strong understanding of related legal and regulatory standards * Solid understanding of Credit Union operations. Experience Required: * Minimum of 2 years of progressive credit union experience, preferably in areas where product promotion, sales (in person and over the phone) and superior member service skills were demonstrated. * Senior Member Service Representative Certification (preferred). Experience with new accounts and loan applications required. * Excellent communication skills and public relation skills. Skills/Abilities: * Ability to recognize and offer sales opportunities that will benefit the member. * Excellent Communication skills. Professional phone etiquette. * Professionalism in appearance and attitude * Cooperative and works well with others * Able to analyze loan documents and other account information * Ability to operate related computer applications and software required to complete assigned responsibilities. * Proficient math and reading skills.

Schedule Mon - Sat Flex Must be fluent in Spanish and English. Under the direction of the manager will be responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, and over limit VISA credit and debit cards. Reviews delinquent accounts to determines probable reasons for account status, and contacts members to assist with finding a long-term solution to correct the delinquency. Utilizes various techniques, as circumstances indicate, to promptly collect on accounts and ensure the Credit Union's professional image is maintained. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, overdrawn shares and Credit Bureau areas. Assists coworkers, other areas of the Credit Union and vendors promptly and proficiently. Responsibilities 1. Effective and professional performance of collections functions with the ability to use multiple Credit Union systems and other essential programs. a. Receives delinquency data from the Credit Union's Collection Software and verifies status and history of the account by using experience and knowledge of Credit Union loan policies and procedures and documentation to help verify existence of assets or evidence of fraud. b. Follows up on delinquent loans and problem accounts by telephone, and other correspondence to develop a satisfactory repayment plan. Informs members of potential further actions. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of Collection tools.c. Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image with often challenging situations. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.e. Maintains collection activity on high risk loans at early delinquency. f. Reviews and maintains accounts from unsecured share loan report. g. Maintains expected phone adherence and ready time statistics. h. Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests.i. Performs processing of collection approved loan extensionsj. Reviews and recommends financial counseling, loan modifications as needed. k. Coordinates voluntary surrenders to secure collateral when appropriate. l. Performs skip tracing to promptly set forth the process of recovering collateral and to cure delinquency on unsecured loans in a timely manner. m. Determines the need for repossession and prepares justification with collateral values, location, and condition. Completes related processes for further review of repossession recommendation. n. Negotiates terms to place a repossession on hold and or cancel, while maintaining sensitivity, tact, and professionalism.o. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Determines if accounts meet requirements for further collection action. p. Recommends accounts for charge off and completes related processes.q. Understanding of Credit Union title processing to assist with collection of unsecured titles r. Basic knowledge of Bankruptcy Law and ability to answer basic questions and refer account to Loss Mitigation accordingly.s. Performs collections efforts in accordance with Credit Union policies and procedures, Unfair, Deceptive or Abusive Acts or Practices, Service Member Civil Relief Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Fair Lending Act to ensure all efforts are legally and regulatory compliant. 2. Efficient administration of collections activities. a. Keeps assigned collection accounts accurate and up to date.b. Performs a variety of typing duties including member and 3rd party correspondence, reports, and document preparation.c. Accurately documents all collection actions taken, including telephone conversations, alternative financial arrangements, and email or text correspondence.d. Understanding of Collection industry laws and regulations to maintain compliance. e. Cross collateralizes assets when the credit union has taken a loss.f. Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status. 3. Ensuring that professional business relations are established and maintained with Credit Union members. a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members and 3rd party vendors. b. Maintains confidentiality.c. Represents the Credit Union in all Core Values when interacting with members, the community and or vendors. d. Operates with integrity while setting an example of a positive attitude and professionalism. 4. Establishing and maintaining effective communication and coordination with Credit Union personnel. a. Assists area personnel as needed.b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems.c. Attends and participates in meetings as required. 5. Other for related duties as required or assigned. a. Stays informed of changes in collections' policies, procedures, and related legal requirements.b. Actively and professionally cross-sells Credit Union services.c. Maintains cleanliness and security of work area, desks, and equipment. #IND21 Qualifications PERFORMANCE MEASUREMENTS: Pay for performance up to $2000 monthly Top performer bonus up to $3000 Monthly Annual retention bonus between $2000-$5000 with eligibility Training/Education/Certification: * High school graduate or equivalent.Required Knowledge:· Knowledge of collection procedures and related laws and regulations.· Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses.· Basic knowledge of deposit programs and understands account ownership.· Basic knowledge of casualty insurance used to protect security.· Basic understanding of the U.S. Bankruptcy Code. Experience Required: * Previous collection experience with full-service financial institution helpful. Skills/Abilities: * Accuracy and thoroughness in work.· Excellent communication, telephone, and public relations skills.· Ability to work well independently.· Professional attitude and appearance.· Ability to work well in stressful situations.· Ability to operate related computer applications, and other business equipment including calculator, copy machine, printer, telephone, fax.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAdmin support LOCATION Mountain America Center - In Office: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Part-time JOB DESCRIPTION To be effective, an individual must be able to perform each job duty successfully. The Internal Audit Intern will play an important role in providing support to the Audit Director and audit team through assisting in the planning and execution of audit and advisory engagements. A successful candidate has a passion for learning credit union processes and, risk and control frameworks. Participate in audit planning, attend meetings with stakeholders and document process walk-throughs. Perform test of operating effectiveness under the supervision and guidance of the audit team. Perform other related duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Excellent writing and communication skills Great attention to detail and well organized Works well independently but also engages as a team player to accomplish goals and objectives. Demonstrates persistence in tracking and following up on details. Experience Previous experience either in academic setting or outside, building relationships and working collaboratively with a range of stakeholder groups to meet a timeline. Education University Bachelors Graduate majoring in finance, technology, or similar discipline Computer/Office Equipment Skills General computer operating skills. Fluent knowledge in Microsoft Office (Outlook, Teams, Word, and Excel). Managerial Responsibility Has no supervisory/managerial responsibilities Language Skills Must have the ability to read, understand and carry out instructions in written and oral form. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally #LI-RH1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Responsibilities: Maintaining and inspecting buildings, equipment, utilities, furnishings, and grounds. Directly responsibility for assigned branches, lease space, and raw property. Performs preventative maintenance, makes repairs, and assists, supervises, and directs outside service personnel and vendors as needed. Reports major repairs and maintenance needs. Conducts the safe deposit box drilling process. Replaces elements of asphalt, roofs, landscaping, lighting, carpet etc. that need repair. Assist with all refurbishes, remodels, and new construction set up processes. Conducts training for groups and new employees. Coordinates preventative maintenance with outside vendors on all major replacements. Handles situations involving ADA and OSHA. Attends required trainings and meetings. Responsibilities 1. Responsible for the effective performance of assigned facility maintenance functions. a. Operates building equipment and utilities systems to maintain proper heat, cooling, power, water, plumbing, etc. Assists outside service representatives in checking, maintaining, and repairing building equipment b. Responds promptly to facility needs submitted by branch personnel in the Facility Management system. Documents and completes tasks associated with the Facility Management system. c. Reviews scheduled cleaning work such as emptying wastebaskets, vacuuming, dusting, window washing, etc. d. Performs and arranges scheduled preventative maintenance and cleaning. Maintains all equipment that is associated with the branches. Conducts inspections and tests, and maintains logs and records reflecting results. Visits each designated Branch facility at least twice monthly to determine maintenance needs. e. Conducts quarterly walkthroughs of branch locations to meet safety and maintenance requirements for inspection. f. Coordinates maintenance activities with Branch managers to ensure that buildings are clean and secure. g. Performs maintenance on all door locks, card readers, pin pads, door closers etc. h. Performs minor building and furniture modifications or repairs involving carpentry, painting, wiring, and overhauling. i. Coordinates and assists with outside service and repair work. Hires vendors and service providers as assigned. Follows-up on work reviews and ensures that outside services are efficiently completed. j. Completes purchase orders for supplies as requested. k. Meets with members and designated Branch/Department employees to open and rotate safety deposit boxes. l. Submits insurance claims for building damages as necessary. m. Provides 24 hour on-call service as assigned (Weekend coverage may be included). n. Completes assigned maintenance functions in accordance with established policies and procedures, ADA regulations, and OSHA regulations. 2. Responsible for establishing and maintaining effective communication, coordination, and working relationships with Credit Union personnel, management, vendors, and service providers. a. Assists Credit Union personnel as needed. b. Keeps management informed of area activities, any significant problems or maintenance concerns. c. Attends and participates in meetings as required. Completes required records and reports. d. Assists vendors and service providers as needed. Monitors vendors' performance. e. Oversees all landscaping, snow removal, HVAC and janitorial with vendors. f. Provides related information, advice, and suggestions to Credit Union personnel as requested. 3. Responsible for related duties required or assigned. a. Performs miscellaneous and specially requested tasks such as assisting other personnel in rearranging furniture, cleaning and storing equipment, and other jobs as assigned. b. Assists in set-up of new Branches. c. Completes assigned training and certifications. d. First responders to Branch managers in case of emergency. e. Coordinates multiple preventive maintenance projects. f. Assists in the refurbish process of assigned buildings and branches. #IND21 Qualifications Training/Education/Certification: • High School graduate or equivalent • Driver's License • Bondable Required Knowledge: • Knowledge of plumbing, HVAC, patching, painting, carpentry, electrical, and maintenance procedures. • Basic understanding of architectural and design drawings. • Microsoft word, excel, outlook etc. and basic computer functions. • Basic understanding of OSHA and ADA requirements. Experience Required: • Two+ years of maintenance work and/or construction project coordination performed, preferably within a financial institution or equivalent. Has previous experience with remodel and refurbish type work. Managed multiple projects at the same time. Skills/Abilities: • Good Mechanical and problem-solving abilities • Well organized and able to work well independently. • Able to coordinate well with others in communication, planning, and coordinating. • Attentive to detail • Able to operate vehicle, drills, saws, electrical tester, hand tools, snowplow, salt/sand spreader truck, forklift, etc.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAt Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.Job Description LOCATION St George Mall Dr Branch (Home Base): 2984 E. Mall Dr. St George, UT 84790 St George River Road Branch: 123 S. River Rd St George, UT 84790 St George 3050 E. Branch: 883 N. 3050 E. St George, UT 84790 St George Sunset Blvd Branch: 2104 W. Sunset Blvd. St George, UT 84770 Santa Clara Branch: 3582 Pioneer Pkwy Santa Clara, UT 84765 Hurricane Branch: 1155 W. State St. Hurricane, UT 84737 SCHEDULE Full Time; Monday - Friday 8:40am-6:15pm Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday is worked* *This position requires flexibility to work at different locations according to business need. At Mountain America, we are committed to taking care of all our employees. Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives If bilingual in Spanish/English an additional $1.00 per hour is added Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone. Provides quality service by assessing, advising, and assisting credit union membership. Recognizes member needs and cross-sells products and services as needs arise through a consultation approach. Bilingual English/Spanish preferred but not required Educates members about MACU products and services. Consistent focus on increasing member satisfaction and account retention. Expected to meet production goals as a representation to help our members. May follow up with members on product referrals (e.g. warm calling). Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services. Greets all members professionally. Cash Transactions Accurately maintains cash drawer. Accurately and efficiently processes transactions in accordance with established policies and procedures. Assists in the opening and closing procedures of the branch. Responsible for Branch Security which includes vault combinations, security codes, and member information. Other Responsibilities Represents the credit union in a professional manner, both in dress and in actions. Keeps work area neat and clean. Responds to email/voicemail/missed calls/other communication in a timely manner. Actively participates and completes product knowledge courses. Travel may be required. Complies with all regulations as required by law. Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least six months of customer service experience. Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings A valid driver's license is required To be completed during the first 90 days: MSR Certification Package through the following: Teller Branch Checklist Products & Services Teller Follow-up Training MSR Sales Certification Computer/Office Equipment Skills Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Thorough knowledge of credit union policies, procedures and regulations Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #INDMS #LI-CC1 ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Are you ready to make a significant impact on customers' financial well-being? Join Utah First Credit Union's vibrant team at our Washington, Utah branch as a full-time, 40-hours-a-week Universal Banker. We're on the lookout for individuals passionate about delivering exceptional service and helping customers navigate their financial journey. Branch hours for this role are between 8:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 3:00 PM rotating Saturdays. Why Choose Us? We value our employees and offer Universal Banker competitive compensation, between $20 and $22 per hour, depending on experience with additional incentives tied to loan production. Our comprehensive benefits package includes health insurance, generous parental and medical leave, ample paid time off, paid holidays, tuition reimbursement, a 401(k) plan, and ongoing training opportunities. Join a supportive team environment where your contributions are recognized and rewarded. A Day in the Life of a Universal Banker As a Universal Banker, you'll be at the forefront of providing personalized service to our customers. Your responsibilities include processing transactions, assisting with loan applications, promoting credit union products, and exceeding monthly loan production targets. You will interact with customers in-person and over the phone, delivering exceptional experiences that ensure your success. Universal Banker Qualifications High school diploma or equivalent, minimum age: 18, previous experience in customer service and financial services, knowledge of consumer lending practices, strong proficiency in cash handling. If you're detail-oriented, customer-centric, and thrive in a collaborative environment, we encourage you to apply. At Utah First Credit Union, we're committed to fostering a culture of growth and development, where every team member has the opportunity to succeed. About Us Utah First Credit Union has a rich history dating back to 1935, rooted in community engagement and building lasting relationships. Our mission is to make a positive impact on the lives of our customers and employees alike. Join a forward-thinking organization that values diversity, inclusivity, and continuous improvement. Ready to Join Our Team? Take the first step towards a rewarding career as a Universal Banker by completing our brief application today. Utah First Credit Union is proud to be an Equal Opportunity/Affirmative Action Employer, committed to excellent service and providing a supportive work environment for all employees. We use eVerify. We look forward to welcoming you aboard! ions, including E-Verify requirements. We look forward to welcoming you to our team!