Utah First Credit Union jobs - 49 jobs

Job Description Are you ready to make a significant impact on customers' financial well-being? Join Utah First Credit Union's vibrant team at our Farmington, Utah branch as a full-time, 40-hours-a-week Universal Banker. We're on the lookout for individuals passionate about delivering exceptional service and helping customers navigate their financial journey. Branch hours for this role are between 8:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 3:00 PM rotating Saturdays. Why Choose Us? We value our employees and offer Universal Banker competitive compensation, between $20 and $22 per hour, depending on experience with additional incentives tied to loan production. Our comprehensive benefits package includes health insurance, generous parental and medical leave, ample paid time off, paid holidays, tuition reimbursement, a 401(k) plan, and ongoing training opportunities. Join a supportive team environment where your contributions are recognized and rewarded. A Day in the Life of a Universal Banker As a Universal Banker, you'll be at the forefront of providing personalized service to our customers. Your responsibilities include processing transactions, assisting with loan applications, promoting credit union products, and exceeding monthly loan production targets. You will interact with customers in-person and over the phone, delivering exceptional experiences that ensure your success. Universal Banker Qualifications High school diploma or equivalent, minimum age: 18, previous experience in customer service and financial services, knowledge of consumer lending practices, strong proficiency in cash handling. If you're detail-oriented, customer-centric, and thrive in a collaborative environment, we encourage you to apply. At Utah First Credit Union, we're committed to fostering a culture of growth and development, where every team member has the opportunity to succeed. About Us Utah First Credit Union has a rich history dating back to 1935, rooted in community engagement and building lasting relationships. Our mission is to make a positive impact on the lives of our customers and employees alike. Join a forward-thinking organization that values diversity, inclusivity, and continuous improvement. Ready to Join Our Team? Take the first step towards a rewarding career as a Universal Banker by completing our brief application today. Utah First Credit Union is proud to be an Equal Opportunity/Affirmative Action Employer, committed to excellent service and providing a supportive work environment for all employees. We use eVerify. We look forward to welcoming you aboard! ions, including E-Verify requirements. We look forward to welcoming you to our team! Job Posted by ApplicantPro

The Internal Audit IT Manager plays a critical role in assessing the design and effectiveness of technology controls across the credit union. This position leads and executes complex IT audits, with a focus on cybersecurity, infrastructure, business continuity/disaster recovery (BC/DR), data governance, artificial intelligence (AI), and digital initiatives. This role will ensure that IT risks are properly identified, assessed, and mitigated in alignment with regulatory requirements, industry frameworks, and organizational goals. Responsibilities * IT Audit Management * Oversee and manage the planning, execution, and reporting of audits and advisory reviews covering cybersecurity controls, infrastructure and network security, business continuity and disaster recovery (BC/DR), data governance and system development lifecycle management, emerging technologies, including AI and digital platforms- Oversee documentation, workpapers, and reports to ensure they are accurate, complete, and comply with the Global IIA Standards- Ensure audit coverage aligns with the institution's IT risk landscape and regulatory requirements.- Implement processes and procedures to comply with the Global IIA Standards- Promptly involve stakeholders and the SVP Internal Audit/CAE when issue(s) arise- Create and manage the budget and resource allocation for the department * Risk Assessment & Strategy * Plays an integral role in the risk-based audit plan, by contributing to the risk assessment methodology, overseeing the risk-based audit plan results- Identifies and assesses risks and adjusts the risk-based audit plan as needed, evaluating proper coverage of critical areas and risks- Assign and manage resources to effectively execute the audit plan- Manage the audit plan and communicate adjustments timely and accurately- Present and communicate findings, root cause analysis, and actionable recommendations to stakeholders- Leverage audit results and data trends to advise management on areas of strategic concern- Create and execute internal strategic objectives that support the overall internal audit functions' mission and vision- Stay current with IT regulations, industry trends, and frameworks, such as FFIEC, CIS, NIST and other relevant guidance- Coordinate with IT operations, security, digital, and external agencies as needed. * Stakeholder Engagement * Effectively communicate with internal departments, external auditors, regulatory bodies, and other stakeholders- Communicate audit findings, risks, and recommendations clearly to senior leadership and to the Supervisory Committee.- Build strong partnerships and collaborate with business and technology leaders to understand associated risks and to align audit coverage * Team Leadership & Development * Supervise, coach, and develop a team of auditors on audits and integrated IT audits- Support the development and implementation of IT audit methodologies and tools- Foster a culture of collaboration, integrity, accountability, and continuous learning and improvement- Coordinate, direct, and support the appropriate education, certification, and training of staff in support of the department and division's objectives- Complete performance appraisals for supervised audit staff, set established goals, and review established goals consistently- Promote a culture of integrity, accountability, professionalism, and ethical conduct- Maintain certifications and fulfill annual CPE requirements Qualifications Education: * Bachelor's degree in Information Systems, Computer Science, or related field (required)• Advanced degree or specialized Master's degree preferred Certifications: * CISA, CISSP, CISM, CRISC, CIA or equivalent Experience: * 8+ years' experience of internal/external audit, information systems, information technology, cybersecurity, risk, or other relevant area. Public accounting experience a plus• 3+ years' experience in a leadership or management role• Robust understanding of IT control frameworks such as NIST,COBIT, CIS CSF• Credit Union or financial institution experience in IT operations, cybersecurity, digital operations, or risk management, preferred Skills/Abilities: * Ability to understand complex IT environments• Extensive knowledge of cybersecurity, SDLC best practices, IT general controls, database platforms, network architecture, operating systems, third-party/vendor risks, AI risk governance, digital transformation initiatives, and cloud platforms• Expertise in audit methodologies, internal control frameworks (e.g., COSO), and regulatory requirements (e.g., FDIC, OCC, CFPB) * Strong written and verbal communication skills, including experience reporting to executives and boards• Self-starter, highly motivated, organized, and detail oriented• Professional in appearance and attitude• Strong interpersonal skills and excellent team player• Demonstrates curiosity, analytics skills and problem solving• Proficient Microsoft Office skills. Ability to operate related computer applications and software required to complete assigned responsibilities• Ability to work well independently with limited daily supervision while meeting deadlines• Ability to navigate through ambiguity, manage and coordinate multiple projects simultaneously, accept ownership and accountability for projects and decisions, and deliver on commitments Requirements/Knowledge: * Thorough knowledge of credit union IT, security, and digital environment• Proficient in Microsoft Office products• Strong understanding of IT frameworks• Demonstrate strong business acumen, problem-solving and analytical skills • Travel may be required

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAt Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.Job Description LOCATION Midvale Union Park Ave Branch 7325 South Union Park Ave. Midvale, UT 84047 SCHEDULE Part Time: Monday - Friday Hours will vary between 8:40am - 6:15pm; Saturdays 8:40am - 2:15pm Day off during the week when a Saturday is worked* *Flexibility needed 20 - 25 hrs./week based on needs of the branch At Mountain America, we are committed to taking care of all our employees. Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Consistent focus on increasing member satisfaction and account retention Expected to meet sales and service goals Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach Branch Operations Maintains cash drawer Initiates wire transfers, cashiers checks, and cash advances Creates VISA cards Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds Uses judgement to place appropriate check holds and issue fee reversals Assist fraud victims by processing fraud disputes Accurately and efficiently processes transactions in accordance with established policies and procedures Assists in the opening and closing procedures of the branch Responsible for Branch Security which includes vault combinations, security codes, and member information. Other Responsibilities Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Travel may be required Complies with all regulations as required by law Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least six months of customer service experience. Industry experience preferred. Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings A valid driver's license is required To be completed during the first 90 days: MSR onboarding through the following: Branch Foundations Teller Branch Checklist Products & Services Teller Follow-up Training Computer/Office Equipment Skills Proficient computer operating skills Understanding of Microsoft Office Suite (Outlook, Word, Excel) Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Thorough knowledge of credit union policies, procedures and regulations Ability to identify lending opportunities and make recommendations. Ability to cross-sell financial services of the credit union to create exceptional member service Ability to perform financial calculations Ability to communicate effectively and persuasively using written and verbal communication in both English and Spanish PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryThe Principal, Asset Management Governance & Risk is a senior subject matter expert responsible for driving the governance, risk management, and compliance of technology assets across the enterprise. This role develops and executes strategic initiatives for asset management governance, builds and matures programs that align with organizational objectives, and delivers measurable outcomes through Key Risk Indicators (KRIs), Key Performance Indicators (KPIs), and Risk and Control Self-Assessments (RCSAs). The ideal candidate is a collaborative influencer with deep expertise in asset management, risk frameworks, and cross-functional engagement.Job Description To be effective, an individual must be able to perform each job duty successfully. Leadership & Strategy Serve as a senior expert and thought leader for asset management governance and risk. Develop and communicate a clear vision for asset management governance aligned with enterprise strategy. Foster a culture of accountability, continuous improvement, and risk-aware decision-making. Program Development & Execution Design and mature asset management governance programs, including policy frameworks, asset inventories, lifecycle management, and risk assessments. Develop and refine KRIs, KPIs, and RCSAs to monitor and report on asset-related risk posture. Partner with internal stakeholders to ensure governance practices are embedded in technology asset initiatives. Deep familiarity and experience working in a three lines of defense environment at a financial institution or credit union. Risk Management & Oversight Identify, assess, and monitor risks related to technology assets, including hardware, software, and cloud resources. Facilitate risk workshops, control testing, and issue remediation tracking for asset management processes. Ensure alignment with regulatory requirements, industry standards, and internal policies. Stakeholder Engagement Collaborate with business units, compliance, audit, and legal to ensure integrated asset risk management. Work closely with 2nd and 3rd line business partners to take a practical governance and risk-based approach to asset management maturity across the credit union. Present asset risk insights and program updates to senior leadership and governance committees. Serve as a trusted advisor on asset management governance and risk topics across the organization. Operational Excellence Drive process improvements and automation opportunities within asset management governance and risk workflows. Maintain documentation, dashboards, and reporting mechanisms to support transparency and decision-making. Support incident response and issue management processes from an asset governance perspective. Education and Experience Bachelor's degree in Information Systems, Asset Management, Risk Management, or related field (Master's preferred). 8+ years of experience in asset management governance, risk management, or technology operations. Strong understanding of asset management and risk frameworks (e.g., NIST, COBIT, ISO 27001, ITIL). Experience with KRIs, KPIs, RCSAs, and control testing methodologies. Preferred Skills and Attributes Excellent communication, collaboration, and stakeholder management skills. Visionary mindset with the ability to translate strategy into actionable programs. Proven ability to lead through influence and drive cross-functional alignment. Analytical thinker with a strong grasp of asset risk metrics and reporting. Comfortable navigating ambiguity and driving clarity in complex environments. Licenses, Certifications, Registrations Certifications such as CRISC, CISM, CISSP, CGEIT, ITIL, or similar are a plus. Scope and Strategic Impact Responsible for a business process in a staff function Operates with autonomy on operational matters, accountable to BU leadership Limited to no revenue generation responsibilities (except for sales) May have budget responsibility for assigned projects or initiatives Plays role in developing strategic plan for the function or business process Sets objectives for self and/or project teams Delivers results that have a tangible impact for function or business process Adapts strategy to changing conditions Identifies external threats and opportunities and adapts strategy to changing conditions Strategic planning horizon generally 1 - 2 years Analytical Thinking & Problem Solving Plays role in developing strategic plan for the function or business process Sets objectives for self and/or project teams Delivers results that have a tangible impact for function or business process Adapts strategy to changing conditions Identifies external threats and opportunities and adapts strategy to changing conditions Strategic planning horizon generally 1 - 2 years PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Weight Lifted or Force Exerted Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person. Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryResponsible for the maintenance of open property, buildings, equipment, utilities, furnishings, and grounds. Provides basic support to the team in functional areas. Requires working knowledge and skills developed through formal training and work experience. Works within established procedures with a moderate degree of supervision. Responsible and accountable for decisions made or actions taken without involvement of leadership. Reports directly to designated Branch Facilities Manager.Job Description LOCATION Mountain America Center 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full time; Monday- Friday 8:30am-5:00pm ** This position will float between 3 Corporate buildings in Sandy and West Jordan. Days at each location will depend on business needs. To be effective, an individual must be able to perform each job duty successfully. Apply acquired job skills and knowledge along with company procedures to complete assigned tasks. Effectively and consistently maintain approximately 100,000-150,000 SF of corporate office space or equivalent to 10-15 branches. Develop a thorough understanding of applications within the business environment. Maintain a thorough working knowledge of corporate offices and branch locations Identify budgetary needs, collect bids/costs, and assist in compiling the Capital Projects Budget, then complete approved projects in a timely and efficient manner. Work on assignments that are semi-routine in nature. Recognize the need for occasional deviation from the accepted practice. Provide communication to Facilities Leadership on projects, results of efforts, problems identified, potential issues and recommendations. Efficiently manage vendors and sub-contractors for maintenance of assigned locations. Adhere to project policies and procedures. Schedule and perform routine preventative maintenance, minor repairs, and cleaning in accordance with the established policies and procedures. Adhere to the ADA (Americans with Disabilities Act), OSHA (Occupational Safety and Health Administration) and SDS (Safety Data Sheet regulations. Knowledgeable in basic operation and maintenance of corporate and branch spaces, including HVAC, building automation systems, fire alarm/suppression systems, electrical and lighting systems Support branch openings and attend key construction meetings (on-site visits, plan review, construction meetings, etc.) Perform miscellaneous tasks such as plumbing, carpentry, painting, machine servicing, welding, electrical, furniture set-up and rearrangement, cleaning, and other heavy work Maintain records, schedules, and conduct audits to ensure compliance with State and Federal Regulations, including but not limited to back flow and fire systems. Troubleshoot equipment and building systems identifying issues and reporting to management. Track and complete all Service Now Tickets in a timely and efficient manner. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Take ownership for personal learning and development. Possess a desire and willingness to learn and continually update knowledge base. Assist and follow-up with outside service personnel and vendors to ensure maintenance and repair work is completed properly and efficiently. Self-starter with organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines. Establish and maintain effective communication, coordination and working relationships with Credit Union employees, leadership, vendors, and service providers. Adaptive to change, respond positively to altered circumstances or conditions. Ability to work both autonomously and collaboratively in a fast-paced environment. Complete safety, technical, policy and procedural training as assigned by leadership team. Demonstrated inter-personal skills including the ability to lead and collaborate with internal and external teams. Competent and concise in evaluating unique circumstances and communicating findings and recommendations to Facilities Leadership. Exercises independent judgment within defined parameters Confident in accepting routine assignments of projects and presentations Perform other duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES: The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. EXPERIENCE: Typically requires minimum of 2 years of directly related experience working in business facility maintenance. EDUCATION: Education must be from an accredited institution. High School Diploma or equivalent LICENSES, CERTIFICATIONS, REGISTRATIONS: Valid driver's license with a good driving record. IFMA membership and FMP (or similar certification: CFM, SFP, PMP) preferred or equivalent experience. MANAGERIAL RESPONSIBILITY: Has no supervisory/managerial responsibilities. OTHER SKILLS & ABILITIES: Proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Explain detailed and complicated information to eliminate future calls by educating on self-service options. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization. Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines Adaptive to change, responds positively to altered circumstances or conditions Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. PHYSICAL ABILITIES / WORKING CONDITIONS: Requires frequent standing, walking, sitting using hands to handle or feel, reaching with hands and arms, talks and hears. Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus. Occasionally climbs, kneels, or crawls. Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Frequently lifts up to 50 LBS, and occasionally lifts up to 100 LBS or more. Requires close, distance, color, peripheral and depth perception vision as well as the ability to focus." ENVIRONMENTAL: Weather conditions to include outdoors, wet, humid, extreme cold or heat. Near moving mechanical parts, work in high precarious places, fumes and airborne particles, toxic and caustic chemicals, risk of electrical shock, and vibrations. Loud noises (manufacturing, earth moving equipment) Ability to travel long distances, including overnight travel and to respond to emergency situations as necessary Moderate noise (business office with computers and printers, light traffic) ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** #LI-PN1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryDo you love helping others and thrive in a fast-paced, remote environment? As a Customer Service & Sales Agent, you'll be the first point of contact for our members-answering calls, solving problems, and guiding them toward financial solutions that improve their lives. You'll handle account maintenance, resolve issues, and promote credit union products using our proven AAA sales model (Assess, Advise, Assist), all while delivering exceptional service and managing high call volumes. This is more than just a job-it's a chance to grow your career, make meaningful connections, and help members achieve their financial dreams. Job Description Your Responsibilities Answers member calls via phone providing accurate information and assistance in a timely manner. Customer Service: Assists members with customer service to resolve problems and enhance financial relationship with Mountain America. Call types include but are not limited to account verification, account maintenance, checking and savings, basic fraud resolution (disputes and affidavits), referrals, money transfer options, and deposits. Sales: Uses the Mountain America Credit Union AAA sales model (Assess, Advise, Assist) to cross-sell credit union products and services to members over the phone, promoting a full-financial relationship with the credit union. The AAA model drives our mission and vision at Mountain America, ensuring exceptional member experiences and helping them achieve their financial dreams. Development: Maintains a thorough understanding of our credit union's products and services to effectively assess members' needs and promote offerings. Compliance: Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position. What we're looking for Requires 6 to 12 months of customer service experience; financial service, sales or call center experience preferred. High school graduate or GED Ability to use a laptop, headset and multiple monitors (equipment will be provided). Developed computer operating skills. Intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute, and 10-Key experience preferred. Please Note: We are only able to move forward with candidates who reside in the following states: Utah Nevada Idaho Montana Arizona SHIFTS AVAILABLE: Now Recruiting for our upcoming January 12th and 26th classes Please review shift options below: Work schedules are determined based on business needs and may fall within the hours of 9:00 a.m. to 8:00 p.m., Monday through Friday, and 8:00 a.m. to 4:30 p.m. on Saturdays and Sundays MST. NOTE: All shift options are scheduled at Mountain Time, shifts will vary to your time zone (Example: If you are Pacific Time shifts are 1 hour behind; if you are Central Time shifts are 1 hour ahead etc. Training Virtual training schedule: Mon-Fri, 9am-5:30pm MST for 6 weeks After training is completed, assigned shift schedules begin. We are committed to taking care of all our employees Competitive Pay starting at $18.25, higher starting wage based on experience Competitive Sales Incentive program Position is 100% remote (working from home) Built in career advancement: Agents are advanced to Agent II after five months upon meeting Agent I proficiency standards Consistent performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development Our Culture What we do (our Mission) has been and continues to be driven by our unique, member-first culture. Why we do it (our Vision) is to help our members define and achieve their financial dreams. We offer a friendly, comfortable, and inclusive work environment, fun employee activities, and exciting events to ensure no day is dull. Making a difference Mountain America has a strong commitment to the communities where our members live, work and play, and this has been a hallmark of our organization throughout our 85-year history. Through the support of hundreds of non-profit organizations and significant financial literacy efforts in schools, Mountain America continually brings untold value into dozens of communities, positively affecting thousands of lives. IMPORTANT INFORMATION Specific criteria must be met to work from home: Tech Requirements: Internet Download Speed 50 Megabytes and Upload Speed 10 Megabytes, a fiber, cable, or high-speed DSL internet service is for your internet connection. Please note, dial up, satellite and fixed wireless internet service providers are not adequate to support work from home use. Must be able to connect directly via ethernet cable to main internet modem Must have a Home Office free of distractions, noise, with a closing door. #INDCS Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryThe Machine Fleet Strategist oversees the operation, maintenance, and optimization of the company's fleet of machines, including ATMs, teller cash recyclers (TCR's), coin counting machines, cash advance and instant issue card machines. This role ensures efficient machine utilization, manages life cycles and upgrades, and coordinates with internal teams and vendors to support business needs. Responsibilities also include compliance, procurement, reporting, and contributing to strategic planning through data-driven insights and product management practices such as backlog development and roadmap alignment.Job Description LOCATION Mountain America Center - In Office: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully: Fleet Management Oversee the acquisition, maintenance, and disposal of fleet machines, including ATMs, teller cash recyclers (TCR's), coin counting machines, cash advance and instant issue card machines. Develop and implement maintenance schedules to ensure optimal performance and longevity of machines. Manage machine model life cycles, including upgrades and technology updates. Coordinate with suppliers and vendors for machine procurement and repairs. Monitor machine usage and performance to ensure efficient operation. Manage machine inventory and ensure accurate record-keeping. Align machine deployment with broader business strategy. Utilize strategic planning tools and data-driven deployment decisions. Operational Efficiency Plan and optimize machine deployment to meet operational requirements, including new machine installations for branch openings and updates, as well as removing machines for branch closures and updates. Implement strategies to reduce machine downtime and improve productivity. Conduct regular inspections and audits to ensure compliance with safety and operational standards. Utilize telematics and other technologies to track machine performance and usage. Use analytics to monitor performance and predict maintenance needs. Encourage the use of data analytic tools for performance tracking. Compliance and Reporting Ensure all machines comply with relevant regulations and standards. Prepare and submit reports on fleet performance, maintenance activities, and compliance. Maintain up-to-date records of machine licenses, registrations, and insurance. Emphasize regulatory compliance and risk mitigation. Knowledge of PCI compliance and ADA standards is desirable. Server, Software, and Hardware Management Oversee server management to ensure reliable operation of machine-related systems. Manage software updates and maintenance for all machines. Handle hardware management, including parts and supplies inventory. Manage IoT-enabled devices and automated update systems. Experience with remote diagnostics and financial tech ecosystems is a plus. Core System Maintenance Serve as the primary contact for core system maintenance related to machines, ensuring system reliability and performance. Additional Responsibilities Including Product and Project Management Develop and manage the fleet budget, including forecasting and cost control. Implement continuous process improvement initiatives (e.g., Lean, Six Sigma). Collaborate with other departments to align fleet operations with overall business goals. Handle emergency repairs and urgent maintenance needs. Evaluate and implement new technologies to enhance fleet management. Emphasize continuous improvement methodologies. Strong emphasis on cross-functional teamwork. Examples of vendor negotiation and interdepartmental coordination are valuable. Build and maintain a product backlog of machine-related enhancements and features. Prioritize backlog items based on business impact and feasibility. Collaborate with stakeholders to ensure prioritized items are included in the technology roadmap. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Five years of similar or related machine fleet management experience within the financial industry. Experience with product development and/or project management is preferred. Education Bachelor's degree in Business, Information Technology, or related field. Or, 4 additional years of experience within the financial industry supporting payment operations programs. Computer/Office Equipment Skills Basic computer operating skills. Advanced skills in Microsoft Office (Outlook, Word, Excel), must have a good knowledge and confidence in working with financial institution core systems. Managerial Responsibility No direct manager responsibility. Other Skills and Abilities The ideal candidate for the Machine Fleet Strategist position should possess strong analytical and problem-solving skills to effectively manage and optimize the fleet's performance. Excellent communication and interpersonal abilities are essential for collaborating with team members, suppliers, and other departments. Proficiency in using fleet management software and telematics systems is preferred, along with a solid understanding of relevant regulations and industry standards. The candidate should be detail-oriented, capable of multitasking, and adept at managing time efficiently. Familiarity with financial management and budgeting, as well as experience with continuous process improvement methodologies like Lean or Six Sigma, is highly desirable. Experience with product management practices such as backlog grooming, prioritization, and roadmap planning is a strong plus. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally #LI-PN1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryActs as an expert in lending and servicing areas to provide onboarding, training, and continuing education to new and developing team members. Ensures all new and updated rules and regulations are communicated, understood, and implemented in a timely manner. Is a main resource for lending personnel for questions throughout the loan life-cycle process.Job Description LOCATION: Mountain America Center 9800 South Monroe Street Sandy, UT SCHEDULE: Monday-Fri 9am-6pm To be effective, an individual must be able to perform each job duty successfully. Train new and existing team members in all aspects of the lending industry and MACU policies and procedures Facilitate training and ongoing education for lending products, underwriting guidelines, loan regulations, compliance, MACU loan programs, and procedure changes Guide team members through company software and loan origination systems. Train to properly utilize systems for speed, accuracy, and ease of completing a loan application. Monitor, review, and report on progress of participants through daily check-ins, surveys and discussions with key managers in order to be strategic in development direction Understand the full loan process of origination, processing, underwriting, and closing of the lending area and be able to assist with questions Teach and support team members by helping maintain critical knowledge and skills to build confidence in their field and provide exceptional member service Provide daily support for team members and act as a continuous resource of lending knowledge Maintain professional working relationships with team members, managers, and other business units Prepare materials, equipment, facilities and all other components of training program Create, monitor, and update content on knowledge center, as well as internal policies and programs, and maintain accuracy of material Consult with subject matter experts and department managers of internal team and supporting areas to ensure development program content is accurate, effectively communicated, and objectives met Collaborate with course designers ensuring classes are consistent in design, including presentation materials, participant materials, facilitator materials, etc. Present information clearly and confidently to large and small groups, both in-person and remotely Partner with stakeholders to assess skills' gaps and create training programs, content, and presentations Use reports and metrics to make recommendations to improve training programs Perform other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES Experience 5 years professional experience in a progressive financial setting, working in a lending setting preferred Advanced understanding of training and development Knowledge of Adult-learning theory and principles preferred Education Bachelor's degree in Business Administration, Finance or related field or 3 additional combined years of experience in a progressive financial lending role, training role, or relevant experience. Licenses, Certifications, Registrations No certifications required Managerial Responsibility Has no supervisory/managerial responsibilities Computer/Office Equipment Skills Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Experience with various LOS systems such as ICE Encompass, Blend, Abrigo, etc. preferred Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization Other Skills and Abilities A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Ability to speak clearly and confidently in front of small to large audiences. Knowledge and understanding of training and communication concepts, practices and procedures. Knowledge and skills necessary to build relationships though proactively uncovering and meeting member's needs. Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines Adaptive to change, responds positively to altered circumstances or conditions Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, regulations, systems etc. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise such as in a business office with equipment and light traffic. Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAt Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America. The Field Service Representative (FSR) I assesses and meets member needs by using AAA skills to assess, advise, and assist members with their financial needs. FSRs provide value through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams.Job Description LOCATION 818 South State Highway 198 Payson, UT 84651 SCHEDULE Full Time; Monday - Friday 8:40am - 6:15pm Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday is worked* At Mountain America, we are committed to taking care of all our employees. Starting competitive pay of $18.25 per hour and can increase depending on experience, plus incentives Performance reviews with opportunities to increase compensation Excellent medical and dental benefits with minimal employee contribution (full time employees) Paid time off, volunteer time off, and paid holidays Matching 401K Tuition assistance Professional development And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members' needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach. Consistent focus on increasing member satisfaction, building the membership base and account retention. Expected to meet sales and service goals. Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services. Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach. Loan Servicing Originates loans by accepting, reviewing, and approving loan applications. Interviews loan applicants, reviewing credit report and cross-sells loans. Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position Loan Underwriters, Title Specialist Other Responsibilities Acts as a liaison to Business Services Reaches out to the community through outbound phone calls and by attending SEG events Performs Teller duties as needed Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Complies with all regulations as required by law May require travel to other branches Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least 1+ year of retail banking or related sales and customer service experience. Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence. Ability to multi-task and maintain composure while handling all member activities and requests. Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service. Ability to perform mathematical calculations. Ability to communicate effectively using written and verbal communication. Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings Requires valid driver's license for travel. Training to be completed: Mountain America Accounts and Lending Required regulatory and compliance trainings. Notary Public NMLS Certification Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration Computer/Office Equipment Skills Basic computer operating skills Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel) Type a minimum of 35 words per minute preferred Symitar experience preferred Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Thorough knowledge of credit union policies, procedures and regulations Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service Ability to perform mathematical calculations Ability to communicate effectively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, #LI-IL1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryStructure, analyze and underwrite less complex (SBA 7(a), 504, and Express loans) in accordance with MACU, SBA, and NCUA rules and regulations, participates in department administration functions, and participates in all aspects of the SBA lending cycle.Job Description LOCATION Mountain America Center - In Office: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully: Underwrites traditional commercial loans; prepares credit presentations, documenting credit analyses and recommendation for credit decision to approving authority. Prepares timely, concise and accurate credit recommendations with supervision. Includes: (1) quantitative components within the underwriting narrative; (2) accurate use of risk rating scoring matrix, both quantitative and qualitative rating elements, to ensure loans are properly risk-rated; and (3) accurate identification and mitigation of risk, including all policy exceptions, procedures and compliance regulations. Has a general understanding of underwriting processes per MACU standards. Understands and demonstrates good written communication relating to credit presentations, addendums and other related forms of written communication. Analyzes repayment ability including business and personal cash flow. As applicable, performs financial ratio analysis comparative to industry standards. Performs financial stress testing analysis. Reviews and interprets personal and, as applicable, business credit reports. Prepares commitment letters. Reviews professional commercial real estate appraisals and associated third party reviews. Reviews professional environmental reports and assesses environmental risk. Analyzes commercial leases and or rent rolls. Assists with satisfying loan closing requirements. Reviews annual financials on existing loans and analyzes the risks associated with the borrower's financial condition, recommending risk-rating changes where appropriate. Ensures regular communication through the origination process with loan officers, management and team members. Supports team members to ensure excellent member service both internally and externally. Manages up to three loan requests at a given time. Works together with team members to accomplish monthly, quarterly and annual goals. Maintains working knowledge of MACU policies and procedures, adhering to industry lending regulations. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Two years underwriting experience in a progressive financial setting or two years of CRE Lending operational experience. Both are preferred. Education Bachelor's degree from an accredited institution in business, finance, economics or related field or equivalent related lending/financial experience. Education will be verified. Additional progressive professional experience may be substituted in lieu of a degree. Licenses, Certifications, Registrations N/A Managerial Responsibility Has no supervisory/managerial responsibilities. Computer/Office Equipment Skills Experience with financial reporting or tax analysis software preferred. Intermediate skills with Microsoft Office Suite including Outlook, Word, and Excel. Language Skills Ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations. Ability to present information in a manner appropriate for key stakeholders and all levels of the organization. Strong writing and grammatical skills relating to preparing credit memos, addendums, memorandums, and all forms of written communication. Other Skills and Abilities Unquestioned personal and professional integrity. Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines. Adaptive to change, responds positively to altered circumstances or conditions. Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Data analytics and data validation skills and proficiency in business data analysis (MS Excel, etc.). PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-FW1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryResponsible for overseeing the administration, customization, and configuration of Governance, Risk and Compliance (GRC) technology applications to meet governance strategy. Works closely with GRC leaders to identify system and support needs, develop and manage systems roadmaps, identify areas for enhancement and opportunities to improve efficiency within the system. Plays a key role in ensuring the technology meets the needs of all three governance lines. Develops creative process flows and automation that drive innovation while overseeing the team that performs routine hands-on maintenance and configuration.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Informs and executes broader GRC technology stack strategy with direct responsibility for the delivery and implementation of governance technology platform. Implements and manages governance technology platforms including Archer Integrated Risk Management Platform and ACES Quality Management Software. Ensures technology is developed to facilitate wholistic views and metrics for risk across the enterprise. Applies risk management expertise to advise stakeholders on best practices for automating and tracking risk activities, including IT risk, Third Party Risk Management, Enterprise Risk Management, Compliance Management, and Internal Audit, focusing on developing efficient, scalable processes. Ensures product management and development processes follow industry best practices, are documented and regularly evaluated for effectiveness. Ensures consistent end user experiences across the platform. Develops and maintains 3-5 year roadmap for system development. Stays abreast of industry updates and changes to ensure technology is current and best in class. Regularly meets with leaders across the organization to assess GRC technology needs, address concerns, and develop strategies to improve risk practices. Ensures GRC systems are developed in alignment with risk management governing documents. Assists in the development and maintenance of governing documents and policies as appropriate. Responsible for ongoing assessment of platform adequacy, reports on project and system metrics, and makes recommendations for new technologies. Ensures user acceptance criteria are established at project outset and are met by project completion. Leads development reviews, testing, and quality assurance processes. Oversees system integration and enhancement projects, including requirements gathering, adequate scoping, resource allocation, roadmap development, and timely project completion. Owns the relationships with system vendors and consultants, responsible for proactively identifying and resolving issues related to service level agreements, managing vendor resources, managing system upgrades, and making recommendations about adoption of new system functionality, negotiating contracts, and managing the technology budget. Responsible for implementing processes that ensure high quality data outputs, regular data validation, and system maintenance to ensure data accuracy and utility that facilitates complex and accurate risk reporting using quantitative and qualitative inputs. Manage technology upgrades, maintenance, and issue resolution as needed in close collaboration with IT team and GRC third-party provider. Collaborates with organizational leadership to ensure team projects are appropriately prioritized and align with organizational and team strategy. Maintains accurate risk and quality assessments for ongoing projects and current platforms, outlining risks to on-time completion, deliverables, and quality. Develops and manages contingency plans when project or platform objectives are in jeopardy. Develops and implements strategic plan for the team, manages and maintains team procedures, documentation, and record retention. Sets team performance goals and creates a culture of accountability where individual team members take ownership for the accomplishment of performance metrics while looking for creative solutions to problems. Mentor and coach team members. Manages IDP's and works with team members to increase job skill through projects, formalized training, and individualized development activities. Supervises and delegates various project tasks to the governance and risk technology team to enable individuals to perform the essential job functions. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience 8+ years of related experience in a Business Analyst, Project Management, Program Management, Product Management, Compliance, Risk Management, or IT Risk Management capacity Demonstrated experience working with Risk and Compliance principals and processes (e.g., control frameworks, controls assessments, policies and procedures, risk management processes, third-party risk, etc.) 5+ years RSA Archer experience in building Advanced Workflow, Access Control, UI design, Reporting, Dashboards, iViews and DDEs Demonstrated experience with the software development lifecycle and agile methodologies. Experience managing product or technology teams Education Bachelor's degree or completion of a specialized course of study at a business or trade school or four years of similar related experience. Licenses, Certificates, Registrations IT, GRC, or related certifications preferred (CISA, CISSP, Archer Certification) Project Management Certification preferred Managerial Responsibility Has managerial responsibility for a group employees with diversified functions. Policies and practices may be implemented through subordinate supervisors. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates, coaches and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy/disciplinary action. Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization. Computer/Office Equipment Skills Experience with RSA Archer platform or related skills in other IRM/GRC platforms, complex Excel calculations, share point, and business analysis that are easily transferable to RSA Archer platform Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Experience with analytical and reporting software preferred (RSA Archer) Java & JavaScript (Preferred) SQL APIs Advanced Workflow Data Gateway Other Skills and Abilities Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 25 pounds occasionally may need to lift up to 50 pounds. Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** #LI-FB1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Schedule Mon - Fri Flex Under the direction of the manager is responsible for performing a wide variety of customer services and lending functions related to the Indirect Department. Will answer incoming dealer calls regarding lending questions, loan applications, loan pricing, loan stipulations on all RV and Auto loan applications through the indirect channel. Assists dealerships in professionally answering a broad range of questions in all lending regions. In addition to answering all Indirect Underwriting phone calls, verifies proof of income on loan applications that is requested by the underwriter, this incudes paystubs, w-2's, personal and business tax returns. Responds to dealers through electronic communication on a wide variety of dealership questions and concerns. Ensures proper imaging of necessary records. Performs miscellaneous loan processing activities as assigned. Follows up with Funders and Underwriters to ensure applications are approved and funded quickly. Responsibilities 1. Effectively completing assigned loan functions. a. Has discussions on loan options, credit criteria, interest rates, and loan documentation in such a manner as to elicit a positive response from the dealer.b. Follows up with dealers on loan requests for additional information, documentation, and counter-offers.c. Give loan denials and explain reasons and provide alternative options. 2. Establishing and maintaining effective and professional business relationships with dealers. a. Responds to dealer's requests and questions promptly and courteously. Projects and maintains the Credit Union's professional reputation.b. Researches and resolves member account and loan issues, problems, and concerns.c. Provides miscellaneous information to dealers including: pre-approval information, vehicle values, membership information, loan payments, payoff request, loan terms, and rates.d. Maintains the Credit Union's professional reputation and service standards when speaking with dealerships, internal and external contacts 3. The effective performance of assigned functions of the department. a. Complete income verification accurately and in a timely manner. b. Communicates with dealerships through electronic communication. e. Main contact for dealerships needing assistance f. Proficient in all regions for product pricing, reserves, terms, and loan to values. g. Proficient in knowledge of competitors pricing for rate matching criteria. h. High knowledge of credit unions consumer lending policy and procedures and signing authority. 4. The effective and professional performance of Indirect Lending functions. a. Answers and solves problems for dealerships by listening, collecting data, finding answers. b. Primary employee for answering phone call volume from Dealerships in all regions. 5. Establishing and maintaining effective business relations with Dealerships and other departments. a. Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages. b. Assists with questions and problems courteously and promptly. c. Maintains the Credit Union's professional reputation. 6. Establishing and maintaining effective working relations with Credit Union personnel and with management. a. Coordinates with dealerships and related departments and obtains or conveys information as needed. b. Keeps management informed of area activities and of any significant problems. c. Attends and participates in meetings as required. d. Communicates in a professional manner with Dealerships and Departments. 7. Other related duties as required or assigned. a. Keeps work area clean, secure, and well maintained. b. Completes special projects as assigned. #IND21 Qualifications Training/Education/Certification: * High school graduate or equivalent. Course work in typing and general office skills. Required Knowledge: * Knowledge of member services, accounts functions, and products. * Basic understanding of loan processing functions. * Knowledge of related computer applications. * Basic knowledge of accounting. Experience Required: * Prior clerical experience helpful, particularly in a financial environment. Skills/Abilities: * Strong typing abilities. * Well organized and attentive to detail. * Good communication and public relations skills. * Ability to cooperate and assist others.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryAt Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.Job Description Location Stansbury Park Branch (0126) 6811 North State Highway 36 Stansbury Park, UT 84074 Schedule Part Time; Monday - Friday Hours will vary between 8:40am - 6:15pm; Saturdays 8:40am - 2:15pm *Day off during the week when a Saturday. At Mountain America, we are committed to taking care of all our employees. -Starting competitive pay of $17.00 per hour and can increase depending on experience, plus incentives -Performance reviews with opportunities to increase compensation -Excellent medical and dental benefits with minimal employee contribution (full time employees) -Paid time off, volunteer time off, and paid holidays -Matching 401K -Tuition assistance -Professional development -And more! To be effective, an individual must be able to perform each job duty successfully. Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member's needs and accomplish the credit union objectives. Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach Consistent focus on increasing member satisfaction and account retention Expected to meet sales and service goals Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution. Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach Branch Operations Maintains cash drawer Initiates wire transfers, cashiers checks, and cash advances Creates VISA cards Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds Uses judgement to place appropriate check holds and issue fee reversals Assist fraud victims by processing fraud disputes Accurately and efficiently processes transactions in accordance with established policies and procedures Assists in the opening and closing procedures of the branch Responsible for Branch Security which includes vault combinations, security codes, and member information. Other Responsibilities Represents the credit union in a professional manner, both in dress and in actions Keeps work area neat and clean Responds to email/voicemail/missed calls/other communication in a timely manner Actively participates and completes product knowledge courses Travel may be required Complies with all regulations as required by law Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience At least six months of customer service experience. Industry experience preferred. Education High school diploma or equivalent Licenses, Certificates, Registrations, Trainings A valid driver's license is required To be completed during the first 90 days: MSR onboarding through the following: Branch Foundations Teller Branch Checklist Products & Services Teller Follow-up Training Computer/Office Equipment Skills Proficient computer operating skills Understanding of Microsoft Office Suite (Outlook, Word, Excel) Managerial Responsibility No supervisory/managerial responsibilities Other Skills and Abilities Thorough knowledge of credit union policies, procedures and regulations Ability to identify lending opportunities and make recommendations. Ability to cross-sell financial services of the credit union to create exceptional member service Ability to perform financial calculations Ability to communicate effectively and persuasively using written and verbal communication PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusually environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-HJ1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Working in a sales-focused environment, responsible for establishing and building member relationships by selling core deposit account, loan products and other credit union services. Interviews and advises members regarding loans, deposits and other products/services, including investment referrals. Responsible for reviewing and processing consumer and home loan applications and opening and closing accounts. Explains credit policies and obtains additional loan information and documentation. Effectively communicates information regarding credit issues and requirements that may be needed in order to process initial member loan requests. Communicates with the underwriting department and informs members of loan decisions. Researches, evaluates, and determines whether loans meet Credit Union lending criteria and are within approval limits. Provides members and prospective members with prompt and professional service. Initiates contact with members by phone, letters and/or email to determine additional financial opportunities with the credit union. Ability to attain and exceed expected baselines in sales, volume, and service is expected. Assists and directs area loan personnel as necessary. Acts as loan processor / senior member service rep. as needed. Responsibilities Assumes responsibility for effectively coordinating, overseeing, and completing assigned loan functions: Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member in such a manner as to elicit a positive response from the member. Actively sells credit life, disability, and GAP insurance. Makes MFS referrals. Expectation is to meet monthly Credit Union sales standards including promotions and campaigns. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Verifies collateral insurance coverage. Recommends loan decisions and cross sells to the underwriting department within limits of authority and notifies applicant of loan decisions. Requests additional information if required. Processes loans including ordering of credit reports, title searches, appraisals, documents comments in internal underwriting and handles loan closings. Assumes responsibility for the effective development of Member relations. Maximizes the penetration of Credit Union products and services in order to meet/exceed established baselines. Makes appropriate recommendations for loan, deposits and other services. Is highly motivated and is both sales and goal oriented. Counsels members, where possible, concerning money management and discusses loan alternatives in such a manner as to elicit a positive response and repayment of current debt owed to the credit union. Resolve any rejects concerning loans and membership accounts in a timely manner. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow up on titles still pending. Assumes responsibility for establishing and maintaining effective and professional business relationships with members: Ensures that members' requests, questions and issues are promptly and courteously resolved. Ensures that members are properly informed of Credit Union accounts and loan policies and services. Ensures that the Credit Union's quality and professional reputation is projected and maintained and Credit Union Dress code is followed. Counsels members whose loan requests were denied, explaining reasons and alternatives. Responsible to open new accounts and all other credit union related products and services. Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management: Assists all other employees in branch operational duties as needed. Assists in training and cross-training Receptionist and Senior Member Service Reps Completes reports and records promptly and accurately. Attends and participates in meetings and trainings as required. Keeps Management informed of area activities and of any significant problems. Assumes responsibility for related duties as required or assigned: Stays informed regarding local and national economic conditions and legal and regulatory changes. Acts as loan processor / senior member service rep, and branch receptionist as needed. Ensures proper maintenance, cleanliness, and security of work area. Ensures member confidentiality is maintained. Accountable to review and respond to Point Score Compliance exceptions, policy violations, loan rejects in a timely manner. Completes special projects and other duties as assigned. Qualifications Training/Education/Certification: High School Graduate or equivalent. Additional business coursework preferred. Successful completion Member Service Rep Certification and Senior Member Service Rep Certifications which include: (Lending Classes: Lending Sales, Lending 1, Lending 2, Business Services, SBA Lending, Lending 3, SAFE Act registration, Mortgage Lending and lending tests 1,2,3 passed with 85% or better) Sales Certified based on loan volume, MCLO Certified based on volume. Required Knowledge: Thorough knowledge of Credit Union products, services, policies and procedures. Sound knowledge of credit union lending procedures, processing and Loan Pro. Strong understanding of related legal and regulatory standards Solid understanding of Credit Union operations. Experience Required: Minimum of 2 years of progressive credit union experience, preferably in areas where product promotion, sales (in person and over the phone) and superior member service skills were demonstrated. Senior Member Service Representative Certification (preferred). Experience with new accounts and loan applications required. Excellent communication skills and public relation skills. Skills/Abilities: Ability to recognize and offer sales opportunities that will benefit the member. Excellent Communication skills. Professional phone etiquette. Professionalism in appearance and attitude Cooperative and works well with others Able to analyze loan documents and other account information Ability to operate related computer applications and software required to complete assigned responsibilities. Proficient math and reading skills.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryThe Mortgage Default Specialist is responsible for the processing and management of the foreclosure caseload (judicial and non-judicial), as well as acting as the Single Point of Contact to discuss loss mitigation alternatives to resolve mortgage loan delinquency. Perform all duties in accordance with the company's policies and procedures, and all US state and federal laws and regulations, wherein the company operates.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Responsible for preparing and mailing all SPOC letters; ensures that relevant follow ups are calendared appropriately. Orders BPOs and prepares mortgage files for management review and approval; creates routine-to-complex recommendations for foreclosure action or charge off. Works directly with attorneys to refer mortgage loans for foreclosure proceedings. Communicates with corporate counsel and outside counsel regarding title disputes and other lienholder foreclosure action, including lis pendens, judicial foreclosures, and loss mitigation mediations. Updates system of record to reflect 1st legal action/notice of default recording, substitution of trustee recording, and publication and posting of the notice of sale; updates queries and foreclosure / REO tracking on a daily basis. Requests reinstatement and payoff quotes from foreclosure law firms; ensures reinstatement and payoff funds are posted properly and notices of default are cancelled accordingly. Provides bidding instructions to foreclosure firms and monitors status of foreclosure sales results. Answers incoming calls from members, member's legal representatives, the Credit Union's legal representatives, foreclosure trustees, real estate agents, and property preservation vendors; responsible for accurately answering questions and resolving routine issues related to these processes. Assists in researching accounts and taking appropriate action as recommended by manager. Ensures that daily processes are in compliance with any changing state laws and regulations. Exemplifies role as a team member to promote and maintain effective partnerships with the team and the Credit Union's members. Incorporates MACU values and philosophy while fulfilling responsibilities as a representative of the Asset Management department and the Credit Union. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience Minimum 3+ years of foreclosure experience, including handling modifications, short sales, and Deeds in Lieu of Foreclosure. Experience in loss mitigation and/or late-stage mortgage collections preferred. Education High School Diploma or equivalent work experience, some college preferred. Licenses, Certifications, Registrations n/a Managerial Responsibility n/a Computer/Office Equipment Skills Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel Demonstrated experience with Symitar or other financial system software preferred Language Skills Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization. Other Skills and Abilities Ability to work both autonomously and collaboratively in a fast-paced environment. Self-starter with strong organizing and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines Adaptive to change, responds positively to altered circumstances or conditions Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc. Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-FW1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryThis role leads the first-line credit risk and reporting team, overseeing portfolio management, risk assessment, and regulatory compliance. They will partner closely with lending units to ensure credit decisions align with the credit union's risk appetite and strategic goals. The ideal candidate brings expertise in CECL model management and credit modeling, using data-driven insights to optimize portfolio performance.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full Time To be effective, an individual must be able to perform each job duty successfully. Partner with business units to ensure credit decisions align with risk appetite. Provide risk analysis and recommendations for complex credit transactions. Lead the maintenance of CECL (Current Expected Credit Loss) models, ensuring compliance with accounting standards and regulatory requirements. Manage credit risk modeling, analyzing borrower behavior, trends, and identify emerging risks and economic conditions. Using credit risk modeling and trend analysis, collaborate with lending teams to recommend loan underwriting standards and portfolio management practices. Maintain loan concentration monitoring, review, reporting, and ongoing analysis. Monitor credit risk exposure, including performing back-testing, to identify areas for improvement and recommend adjustment strategies accordingly. Work with senior leadership to develop forecasting models that guide strategic decision-making. Ensure compliance with federal regulations, including banking laws, NCUA regulations, and risk management standards. Supports audits, internal reviews, and risk governance processes. Lead, mentor, and develop a team of credit analysts and risk professionals. Work closely with lending, servicing & collections, and 2nd line financial and credit risk teams to develop and maintain effective reporting on loan portfolio performance and risk management. Establish and maintain robust model risk governance including detailed model documentation, ongoing model performance monitoring, and participation in model validation activities. Provide PD & LGD analysis, stress testing, and scenario analysis to assist with Capital Planning, and strategic initiatives. Provide reporting and analysis of pledged loan collateral for institutional credit lines at the FHLB, Federal Reserve, and other FIs. Support capital planning and stress tests and scenario analyses for strategic decision-making. Participate in discussions relating to internal processes and reporting for examiners, risk committees, and audits. Provide early warning indicators through portfolio migration analysis and credit risk dashboards. Other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Education and Experience 8-10 years of experience in banking or financial services, with a focus on credit risk management Bachelor's degree in Finance, Economics, Mathematics, Quantitative Analysis, or related field Master's degree preferred Expertise in CECL model implementation, calibration, and validation Strong knowledge of credit modeling techniques, including regression analysis, and risk forecasting Experience managing credit portfolios, including consumer, mortgage, and commercial lending Familiarity with banking and credit union regulations, and Federal Reserve guidelines Brings strategic business context to decisions made across groups Licenses, Certifications, Registrations CRC, CFA, or FRM certification preferred Knowledge & Skills Prominent knowledge of theory and organizational experience through extensive exposure to complex practices across several different disciplines within credit risk management, financial services, and lending operations. Functional thought leader, sought after for key decisions Leverages knowledge of trends in profession and/or specialized areas to influence strategy Public speaking skills Leadership and talent management skills Strategic thinking Problem solving skills Verbal/written communication skills Leadership and Organization Development Creates a sense of urgency and accountability in delivering objectives and a culture which fosters innovation and creativity Develops multifunctional leadership Drives MACUWay, competencies and customer focus throughout the team or department Coaches individuals to reach full potential Significantly participates in recruiting efforts. Continually raises the bar May be responsible for developing and communicating team or department vision and goals Oversees planning process and delegation across teams and/or departments Go-to person in at least one major functional or technical area Has authority over decisions for particular projects within a group Scope and Strategic Impact Applies specialized knowledge to implement programs and initiatives and contributes to problems of high complexity. Will serve as a technical lead for our most complex, cross functional projects. Analyzes data to summarize findings and draws conclusions about programs to project teams Contributes to projects that impact the organization and is accountable for impact analysis of programs and initiatives Assists with priority projects and provides for a review and recommendation on current processes and technologies that facilitate operational efficiencies Develops relationships with key business and functional leaders Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert Able to handle most unique situations Develops expertise and may help set functional procedures and direction Initiates projects for a team or approves proposed projects from teams Identifies and institutionalizes best practices Develops solutions to some of the company's most challenging issues, requiring significant ingenuity May develop long-term strategies and influence leadership decisions Keeps abreast of industry trends and applies knowledge to MACU's business Functional thought leader, sought after for key decisions Analytical Thinking & Problem Solving Works on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors Exercises significant independent judgment within broadly defined procedures and practices to determine best method for accomplishing work and achieving objectives Makes decisions on most complex business issues Other Skills and Abilities Proficiency in financial analysis tools like Tableau, SAS, or SQL. Strong leadership and communication skills, with the ability to present strategies and complex data to executive teams and business unit stakeholders. An ability to collaborate across diverse business segments and communicate clearly and effectively to support the business needs of both lending operations and financial reporting. Demonstrated leadership experience preferred PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Weight Lifted or Force Exerted Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) ***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.*** #LI-FW1 Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at ************ option 1 or email *********************** and every reasonable effort will be made to accommodate your needs in a timely manner. Job SummaryA Resolution Specialist is responsible for delivering personalized service to the member to resolve past due loan balances. In this role, the Resolution Specialist will collect past due payments and assess the member's financial ability by providing resolution options that ensure the best outcome for the member and the credit union.Job Description LOCATION Mountain America Center - Hybrid: 9800 S Monroe St Sandy, UT 84070 SCHEDULE Schedule: 11:30am - 8pm To be effective, an individual must be able to perform each job duty successfully. Ensures the needs of the membership and the credit union are met through professional, legal, and effective collection procedures. Adheres to MACUWay behaviors, values, and philosophy while fulfilling responsibilities as a team member of the Servicing Operations department and the Credit Union. Exemplifies role as a team member to promote and maintain effective partnerships with team and membership. Adhere to quality expectations, ensuring compliance with regulatory guidelines (NCUA, FDCPA, CFPB, etc.) while serving the needs of our membership. Maintain working partnerships with various MACU teams, including Loan Servicing, Deposit Ops, Fraud, etc. to better serve the needs of the membership and organization. Collect on all past due loans within the MACU lending portfolio including secured and unsecured loans, negative shares, resolve problems with member loans and accurately document all collection information to minimize credit union losses. Collect on mortgages including negotiating reinstatements, repayment plans, discuss loan modifications & workout loan eligibility, while maintaining compliance with regulatory and credit union policy. Consult members and co-signors via telephone and written communication regarding delinquency, and record any contact made. Answers incoming calls from members, branches, and service center. Keys file maintenance on accounts, collect, and transfers payments on delinquent accounts. Basic understanding of repossession procedures, ability to explain process to members to resolve delinquency. Validating results of skip trace information. Overcoming member objections, de-escalation of member concerns, ability to review and explain MACU policy pertaining to individual circumstances. Performs other duties as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Experience One year collection, loss mitigation, loan servicing or customer service experience. Education High school diploma or equivalent Licenses, Certifications, Registrations n/a Managerial Responsibility Has no supervisory/managerial responsibilities Computer/Office Equipment Skills Intermediate skills in Microsoft Office (Outlook, Word, PowerPoint and Excel) Language Skills Must have the ability to read, understand and carry out instructions in written and oral form. Other Skills and Abilities Exceptional negotiation skills. Outstanding telephone and written communication skills. Ability to maintain professional conduct when interacting with members. Familiarity with lending-related terminology and processes. Excellent reasoning and research skills. Ability to safeguard confidential member and company information. A solid work ethic, high integrity, a positive attitude, and strong attention to detail. Ability to follow instructions but work with minimal direct supervision. Ability to perform mathematical calculations. Ability to communicate effectively. Must be detailed oriented, self-motivated, have excellent follow through and the ability to multi-task. PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to sit, talk and hear consistently Ability to stand, walk, and use hands to handle or reach occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds occasionally Environmental There are no unusual environmental factors (such as a typical office) Noise Environment Moderate noise (business office with computers and printers, light traffic) #LI-BH1 #INDAR Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

Responsibilities: Maintaining and inspecting buildings, equipment, utilities, furnishings, and grounds. Directly responsibility for assigned branches, lease space, and raw property. Performs preventative maintenance, makes repairs, and assists, supervises, and directs outside service personnel and vendors as needed. Reports major repairs and maintenance needs. Conducts the safe deposit box drilling process. Replaces elements of asphalt, roofs, landscaping, lighting, carpet etc. that need repair. Assist with all refurbishes, remodels, and new construction set up processes. Conducts training for groups and new employees. Coordinates preventative maintenance with outside vendors on all major replacements. Handles situations involving ADA and OSHA. Attends required trainings and meetings. This position requires good mechanical and problem-solving abilities. Attention to detail and good organization and communication skills are also vital to the successful execution of this position. These are experienced positions; incumbents perform the more complex maintenance coordinating, overseeing and repair functions. Responsibilities 1. Responsible for the effective performance of assigned facility maintenance functions. a. Operates building equipment and utilities systems to maintain proper heat, cooling, power, water, plumbing, etc. Assists outside service representatives in checking, maintaining, and repairing building equipment. b. Responds promptly to facility needs submitted by branch personnel in the Facility Management system. Documents and completes tasks associated with the Facility Management system. c. Reviews scheduled cleaning work such as emptying wastebaskets, vacuuming, dusting, window washing, etc.d. Performs and arranges scheduled preventative maintenance and cleaning. Maintains all equipment that is associated with the branches. Conducts inspections and tests, and maintains logs and records reflecting results. Visits each designated Branch facility at least twice monthly to determine maintenance needs. e. Conducts quarterly walkthroughs of branch locations to meet safety and maintenance requirements for inspection. f. Coordinates maintenance activities with Branch managers to ensure that buildings are clean and secure. g. Performs maintenance on all door locks, card readers, pin pads, door closers etc. h. Performs minor building and furniture modifications or repairs involving carpentry, painting, wiring, and overhauling. i. Coordinates and assists with outside service and repair work. Hires vendors and service providers as assigned. Follows-up on work reviews and ensures that outside services are efficiently completed. j. Completes purchase orders for supplies as requested. k. Meets with members and designated Branch/Department employees to open and rotate safety deposit boxes. l. Submits insurance claims for building damages as necessary. m. Provides 24 hour on-call service as assigned (Weekend coverage may be included). n. Completes assigned maintenance functions in accordance with established policies and procedures, ADA regulations, and OSHA regulations. 2. Responsible for establishing and maintaining effective communication, coordination, and working relationships with Credit Union personnel, management, vendors, and service providers. a. Assists Credit Union personnel as needed. b. Keeps management informed of area activities, any significant problems or maintenance concerns. c. Attends and participates in meetings as required. Completes required records and reports. d. Assists vendors and service providers as needed. Monitors vendors' performance. e. Oversees all landscaping, snow removal, HVAC and janitorial with vendors. f. Provides related information, advice, and suggestions to Credit Union personnel as requested. 3. Responsible for related duties required or assigned. a. Performs miscellaneous and specially requested tasks such as assisting other personnel in rearranging furniture, cleaning and storing equipment, and other jobs as assigned. b. Assists in set-up of new Branches. c. Completes assigned training and certifications. d. First responders to Branch managers in case of emergency. e. Coordinates multiple preventive maintenance projects. f. Assists in the refurbish process of assigned buildings and branches. ____________________________________________________________________________________ PERFORMANCE MEASUREMENTS: 1. Buildings and equipment are clean, in good repair, and well maintained. 2. Preventative maintenance and repairs are effectively performed in accordance with established standards and procedures. 3. Maintenance needs and problems are promptly identified and resolved or reported. 4. Maintenance functions are well coordinated with other branch and departments' operations. Assistance is provided as needed. 5. Management is appropriately informed of area activities. 6. Outside service providers are optimally utilized and assisted as needed. 7. Completes all required trainings and certifications. #IND21 Qualifications Training/Education/Certification: • High School graduate or equivalent. • Driver's License. • Bondable. Required Knowledge: • Knowledge of plumbing, HVAC, patching, painting, carpentry, electrical, and maintenance procedures. • Basic understanding of architectural and design drawings. • Microsoft word, excel, outlook etc. and basic computer functions. • Basic understanding of OSHA and ADA requirements. Experience Required: • Two+ years of maintenance work and/or construction project coordination performed, preferably within a financial institution or equivalent. Has previous experience with remodel and refurbish type work. Managed multiple projects at the same time. Skills/Abilities: • Good Mechanical and problem-solving abilities. • Well organized and able to work well independently. • Able to coordinate well with others in communication, planning, and coordinating. • Attentive to detail. • Able to operate vehicle, drills, saws, electrical tester, hand tools, snowplow, salt/sand spreader truck, forklift, etc. • As a condition of employment, drivers of AFCU vehicles - or employees who drive personal vehicles on university business - are expected to obey all traffic laws and regulations and maintain a valid license in good standing. Must pass and complete all driving related courses provided by AFCU. WORKING CONDITIONS: Worker is subject to changing inside and/or outside temperatures which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees). Works both inside and outside. Subject to weather. Must work under hazardous conditions including high places, chemical exposures, electrical current, moving machinery, exposure to blood, etc. Frequent local travel. Frequent out-of-town travel.

Must be fluent in Spanish and English. Under the direction of the manager will be responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, and over limit VISA credit and debit cards. Reviews delinquent accounts to determines probable reasons for account status, and contacts members to assist with finding a long-term solution to correct the delinquency. Utilizes various techniques, as circumstances indicate, to promptly collect on accounts and ensure the Credit Union's professional image is maintained. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, overdrawn shares and Credit Bureau areas. Assists coworkers, other areas of the Credit Union and vendors promptly and proficiently. Responsibilities 1. Effective and professional performance of collections functions with the ability to use multiple Credit Union systems and other essential programs. a. Receives delinquency data from the Credit Union's Collection Software and verifies status and history of the account by using experience and knowledge of Credit Union loan policies and procedures and documentation to help verify existence of assets or evidence of fraud. b. Follows up on delinquent loans and problem accounts by telephone, and other correspondence to develop a satisfactory repayment plan. Informs members of potential further actions. Makes early contact with members and co-makers to collect and keep them informed of loan status. Makes effective use of Collection tools. c. Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image with often challenging situations. Calms irate members and answers member questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. e. Maintains collection activity on high risk loans at early delinquency. f. Reviews and maintains accounts from unsecured share loan report. g. Maintains expected phone adherence and ready time statistics. h. Monitors loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union's interests. i. Performs processing of collection approved loan extensions j. Reviews and recommends financial counseling, loan modifications as needed. k. Coordinates voluntary surrenders to secure collateral when appropriate. l. Performs skip tracing to promptly set forth the process of recovering collateral and to cure delinquency on unsecured loans in a timely manner. m. Determines the need for repossession and prepares justification with collateral values, location, and condition. Completes related processes for further review of repossession recommendation. n. Negotiates terms to place a repossession on hold and or cancel, while maintaining sensitivity, tact, and professionalism. o. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Determines if accounts meet requirements for further collection action. p. Recommends accounts for charge off and completes related processes. q. Understanding of Credit Union title processing to assist with collection of unsecured titles r. Basic knowledge of Bankruptcy Law and ability to answer basic questions and refer account to Loss Mitigation accordingly. s. Performs collections efforts in accordance with Credit Union policies and procedures, Unfair, Deceptive or Abusive Acts or Practices, Service Member Civil Relief Act, Fair Debt Collection Practices Act, Fair Credit Reporting Act, and Fair Lending Act to ensure all efforts are legally and regulatory compliant. 2. Efficient administration of collections activities. a. Keeps assigned collection accounts accurate and up to date. b. Performs a variety of typing duties including member and 3rd party correspondence, reports, and document preparation. c. Accurately documents all collection actions taken, including telephone conversations, alternative financial arrangements, and email or text correspondence. d. Understanding of Collection industry laws and regulations to maintain compliance. e. Cross collateralizes assets when the credit union has taken a loss. f. Researches loan accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status. 3. Ensuring that professional business relations are established and maintained with Credit Union members. a. Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members and 3rd party vendors. b. Maintains confidentiality. c. Represents the Credit Union in all Core Values when interacting with members, the community and or vendors. d. Operates with integrity while setting an example of a positive attitude and professionalism. 4. Establishing and maintaining effective communication and coordination with Credit Union personnel. a. Assists area personnel as needed. b. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems. c. Attends and participates in meetings as required. 5. Other for related duties as required or assigned. a. Stays informed of changes in collections' policies, procedures, and related legal requirements. b. Actively and professionally cross-sells Credit Union services. c. Maintains cleanliness and security of work area, desks, and equipment. #IND21 Qualifications PERFORMANCE MEASUREMENTS: Pay for performance up to $2000 monthly Top performer bonus up to $3000 Monthly Annual retention bonus between $2000-$5000 with eligibility Training/Education/Certification: · High school graduate or equivalent. Required Knowledge: · Knowledge of collection procedures and related laws and regulations. · Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses. · Basic knowledge of deposit programs and understands account ownership. · Basic knowledge of casualty insurance used to protect security. · Basic understanding of the U.S. Bankruptcy Code. Experience Required: · Previous collection experience with full-service financial institution helpful. Skills/Abilities: · Accuracy and thoroughness in work. · Excellent communication, telephone, and public relations skills. · Ability to work well independently. · Professional attitude and appearance. · Ability to work well in stressful situations. · Ability to operate related computer applications, and other business equipment including calculator, copy machine, printer, telephone, fax.