What does a utilities manager do?
A utilities manager oversees the utility services of a company, ensuring efficiency and client satisfaction. Their responsibilities include managing staff, arranging schedules and budgets, establishing goals and guidelines, liaising with external parties such as vendors and suppliers, and monitoring the progress of operations, resolving issues should any arise. They may also manage records, produce progress reports, and organize plans. Moreover, as a utilities manager, it is essential to lead and encourage staff to reach goals, all while implementing and promoting the company's policies and regulations.
Utilities manager responsibilities
Here are examples of responsibilities from real utilities manager resumes:
- Lead all utilization management audits including NCQA, DFS, NYSDOH and CMS with excellent outcomes.
- Supervise and lead operators and technicians within the utilities engineering department maintaining optimum operation under FDA concern decree and plant closure.
- Support mental health staff with Medicaid documentation standards when necessary.
- Conduct utilization and clinical reviews with patients receiving mental health and substance use services ensuring compliance with all qualifying medical criteria.
- Ensure cleanliness of kitchen in accordance with all USDA and state regulations.
- Inspect interior and exterior cleanliness of vehicles according to company standards and policies.
- Perform trainings in computerize maintenance management system (CMMS MAXIMO 4.1 and MAXIMO 6.2).
- Direct and coordinate follow-up to ensure plans for continuity of care and adherence to HEDIS standards.
- Skil in appropriate usage of ICD-9 and CPT codes to justify medical necessity of referral requests.
- permit and maintain EPA compliance of the potable water system for the plant and a local community.
- Conduct on-site visits to hospitals and providers to review medical records to assure compliance with NCQA and URAC.
- Compile PowerPoint quarterly reviews for unuse beds, denials, approvals, quality issues, chart appeals, etc.
- Assist with staff training, dissemination of clinical guidelines and special projects while coordinating CMS risk adjustment medical reviews.
- Maintain quality and safety; ensuring that all ISO, and OSHA requirements are being meet and follow properly.
- Analyze denials, process appeals and develop a proactive strategic plan to reduce length of stay and control financial loss.
Utilities manager skills and personality traits
We calculated that 10% of Utilities Managers are proficient in Behavioral Health, Patients, and Discharge Planning. They’re also known for soft skills such as Interpersonal skills, Leadership skills, and Technical skills.
We break down the percentage of Utilities Managers that have these skills listed on their resume here:
- Behavioral Health, 10%
Review and evaluate inpatient and outpatient behavioral health treatments for medical necessity, emergency status and quality of care.
- Patients, 9%
Conducted utilization and clinical reviews with patients receiving mental health and substance use services ensuring compliance with all qualifying medical criteria.
- Discharge Planning, 8%
Perform discharge planning in collaboration with hospital interdisciplinary team including utilization review nurses, social services, and physicians.
- Utilization Review, 7%
Developed and Instituted utilization review for medical appropriateness of radiology services Requested further documentation to ensure proper billing of services.
- Community Resources, 7%
Reviewed therapist and paraprofessional notes for clinical appropriateness, conducted therapy and provided community resources to clients.
- Appeals, 5%
Monitor Appeals Department for accuracy of clinical requests.
"behavioral health," "patients," and "discharge planning" are among the most common skills that utilities managers use at work. You can find even more utilities manager responsibilities below, including:
Leadership skills. Another soft skill that's essential for fulfilling utilities manager duties is leadership skills. The role rewards competence in this skill because "medical and health services managers hire, train, and direct staff." According to a utilities manager resume, here's how utilities managers can utilize leadership skills in their job responsibilities: "attend team 2 leadership rounds and participate in daily multidisciplinary huddles/discharge planning meetings. "
Technical skills. utilities managers are also known for technical skills, which are critical to their duties. You can see how this skill relates to utilities manager responsibilities, because "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." A utilities manager resume example shows how technical skills is used in the workplace: "provided technical assistance and consultation on applicable state and federal laws and regulation, behavioral health programming, and contracting matters. "
Detail oriented. For certain utilities manager responsibilities to be completed, the job requires competence in "detail oriented." The day-to-day duties of a utilities manager rely on this skill, as "medical and health services managers must pay attention to detail." For example, this snippet was taken directly from a resume about how this skill applies to what utilities managers do: "hired and oriented staff to authorize outpatient tests and procedures in accordance with regulatory and compliance guidelines for multiple health plans. "
Analytical skills. Another crucial skill for a utilities manager to carry out their responsibilities is "analytical skills." A big part of what utilities managers relies on this skill, since "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." How this skill relates to utilities manager duties can be seen in an example from a utilities manager resume snippet: "analyze patient medical records concurrently and/or retrospectively for quality assessment, utilization review, and discharge planning criteria. "
Communication skills. Another skill commonly found on utilities manager job descriptions is "communication skills." It can come up quite often in utilities manager duties, since "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." Here's an example from a resume of how this skill fits into day-to-day utilities manager responsibilities: "initiate and maintain communication for coordination of services and interventions to promote quality and safety in all aspects of patient care. "
The three companies that hire the most utilities managers are:
- Deloitte105 utilities managers jobs
- Centene38 utilities managers jobs
- Accenture25 utilities managers jobs
Choose from 10+ customizable utilities manager resume templates
Build a professional utilities manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your utilities manager resume.
Compare different utilities managers
Utilities manager vs. Director of health services
A Director Of Health Services is responsible for evaluating and supervising the overall activities for health maintenance and promotion of a health department. They are also responsible for budgeting, procurement, and requisition of biological supplies and equipment.
These skill sets are where the common ground ends though. The responsibilities of a utilities manager are more likely to require skills like "utilization review," "performance measures," "medicaid," and "concurrent review." On the other hand, a job as a director of health services requires skills like "resident care," "public health," "cpr," and "quality improvement." As you can see, what employees do in each career varies considerably.
Directors of health services tend to make the most money working in the non profits industry, where they earn an average salary of $85,179. In contrast, utilities managers make the biggest average salary, $120,789, in the professional industry.directors of health services tend to reach similar levels of education than utilities managers. In fact, directors of health services are 0.8% more likely to graduate with a Master's Degree and 1.8% more likely to have a Doctoral Degree.Utilities manager vs. Associate director
An associate director oversees the daily activities and business operations within a particular area. They are primarily responsible for devising strategies that aim for growth in profit and customer satisfaction, implementing policies and standards, evaluate the workforce, providing support to various departments, and setting goals in terms of budget and sales. Furthermore, they must regularly report progress to the director and coordinate with managers and supervisors in the joint effort to reach the vision and mission of the company.
In addition to the difference in salary, there are some other key differences worth noting. For example, utilities manager responsibilities are more likely to require skills like "behavioral health," "discharge planning," "utilization review," and "community resources." Meanwhile, an associate director has duties that require skills in areas such as "healthcare," "project management," "portfolio," and "excellent interpersonal." These differences highlight just how different the day-to-day in each role looks.
Associate directors may earn a higher salary than utilities managers, but associate directors earn the most pay in the pharmaceutical industry with an average salary of $143,618. On the other hand, utilities managers receive higher pay in the professional industry, where they earn an average salary of $120,789.Average education levels between the two professions vary. Associate directors tend to reach similar levels of education than utilities managers. In fact, they're 0.8% less likely to graduate with a Master's Degree and 1.8% more likely to earn a Doctoral Degree.Utilities manager vs. Project director
A project director is an individual responsible for supervising workers from various departments given specific tasks to complete a given project. They create a budget to complete a job while monitoring the amount of money spent to ensure that overspending is avoided. They provide presentations to investors, business partners, and company executives to inform them about their progress and development. Project directors must have several years of experience and obtain at least a bachelor's degree in business economics or a related field to be hired.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a utilities manager is likely to be skilled in "behavioral health," "patients," "discharge planning," and "utilization review," while a typical project director is skilled in "project management," "customer satisfaction," "hr," and "adaptive."
Project directors earn the highest salary when working in the technology industry, where they receive an average salary of $106,707. Comparatively, utilities managers have the highest earning potential in the professional industry, with an average salary of $120,789.project directors typically earn similar educational levels compared to utilities managers. Specifically, they're 1.2% less likely to graduate with a Master's Degree, and 1.6% less likely to earn a Doctoral Degree.Utilities manager vs. Project administrator
A project administrator is an individual who assists the project manager in the preparation, reporting, and analysis of projects. Project administrators are given tasks with administrative responsibilities such as managing the budget for supply orders, coordinating meetings with contractors, and doing site visits. They are involved with hiring staff members for a project and creating employee guidelines based on talents, skills, and abilities. Project administrators are also responsible for providing reports on the project's progress to the top management.
Types of utilities manager
Updated January 8, 2025
