How To Become A Utilities Service Investigator: What It Is and Career Path

What is a utilities service investigator and how to become one

Updated January 8, 2025

4 min read

A utilities service investigator investigates utility-related issues such as gas, water, and electricity. They work for utility companies or government agencies to investigate customer complaints, service interruptions, and billing discrepancies. They ensure high quality and compliance services. Utilities service investigators have excellent analytical skills, attention to detail, and communication. They often work in the field, conducting site visits and inspections, and may also review records and data for investigations.

ScoreUtilities Service InvestigatorUS Average

Salary

2.4

Avg. Salary $30,750

Avg. Salary $59,228

Stability level

8.2

Growth rate -3%

Growth rate 0.3%

Diversity

8.5

Race

American Indian and Alaska Native 0.80%

Asian 7.36%

Black or African American 11.06%

Hispanic or Latino 19.22%

Unknown 4.62%

White 56.95%

Gender

female 41.46%

male 58.54%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

8.2

Stress level is high

7.1 - high

Complexity level

5.3

Complexity level is intermediate

7 - challenging

Work life balance

5.4

Work life balance is fair

6.4 - fair

What are the pros and cons of being a utilities service investigator?

Pros

Good salary and benefits
Opportunities for advancement
Chance to work independently and make decisions
High demand for investigators
Chance to work outdoors and travel

Cons

Can be dangerous or physically demanding work
Long hours and irregular schedules
Exposure to hazardous materials or chemicals
May involve working in extreme weather conditions
May require extensive travel, including overnight stays away from home

Key steps to become a utilities service investigator

Explore utilities service investigator education requirements

Most common utilities service investigator degrees

Bachelor's

45.8 %

Associate

17.8 %

High School Diploma

14.2 %

Start to develop specific utilities service investigator skills

Skills	Percentages
Quality Customer Service	36.64%
Background Checks	11.91%
Criminal History	6.54%
Background Investigations	6.50%
Water Meters	5.24%

Complete relevant utilities service investigator training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New utilities service investigators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a utilities service investigator based on U.S. Bureau of Labor Statistics data and data from real utilities service investigator resumes.

Research utilities service investigator duties and responsibilities

Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
Conduct annual OFAC screening of Sunoco vendors, contractors and franchisees.
Verify WPS/PQR/WPQ and NDE procedures in accordance with applicable codes and standards along with per job specifications/requirements.
Provide assistance, information, and referrals regarding eligibility for services and service relate benefits to military veterans and their family.

Prepare your utilities service investigator resume

When your background is strong enough, you can start writing your utilities service investigator resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a utilities service investigator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable utilities service investigator resume templates

Build a professional utilities service investigator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your utilities service investigator resume.

Apply for utilities service investigator jobs

Now it's time to start searching for a utilities service investigator job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

Average utilities service investigator salary

The average utilities service investigator salary in the United States is $30,750 per year or $15 per hour. Utilities service investigator salaries range between $20,000 and $45,000 per year.

Average utilities service investigator salary

$30,750 Yearly

$14.78 hourly

What is a utilities service investigator and how to become one

What are the pros and cons of being a utilities service investigator?

Utilities service investigator career paths

Key steps to become a utilities service investigator

Explore utilities service investigator education requirements

Most common utilities service investigator degrees

Start to develop specific utilities service investigator skills

Complete relevant utilities service investigator training and internships

Research utilities service investigator duties and responsibilities

Prepare your utilities service investigator resume

Choose from 10+ customizable utilities service investigator resume templates

Apply for utilities service investigator jobs

How did you land your first utilities service investigator job

Average utilities service investigator salary

How do utilities service investigators rate their job?