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Become An Utilities Service Investigator

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Working As An Utilities Service Investigator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does An Utilities Service Investigator Do At Cleveland Clinic

* monitoring daily activities to ensure proper inventory records; utilizing Vestigo, the IDS software to electronically maintain accountability records; collecting and documenting workload measurement statistics; preparing and compounding investigational IV admixtures using aseptic technique; developing policies and procedures for investigational drug management; and meeting with outside clinical trial sponsors to assist in site initiation visits, monitoring visits, and feasibility visits.
* He or she utilizes EPIC and Beacon software programs to prepare, process, and deliver medication orders, as well as manage drug procurement, inventory control, and security.
* The Pharmacist monitors patient information and medication orders within all hospital and pharmacy computer systems.
* He or she provides services related to patient care, IV admixture, filing orders, and dispensing in the outpatient clinic/infusion center.
* The Pharmacist also advises prescribers of medication-related issues, recommends alternate medications, and provides general and patient specific drug information to patients, physicians, nurses, and other healthcare professionals.
* This position requires 6 months of Investigational Drug Service experience in a health-system setting.
* Ensures the appropriate selection, dosing, administration, and dispensing of medication orders.
* Manages the oversight and supervision of activities of pharmacy technicians.
* Responsibilities:
* Reviews and assesses medication orders to identify, prevent and resolve potential and actual drug related problems.
* Recommends formulary alternatives when appropriate.
* Compounds and dispenses medications for delivery to patient care areas.
* Provides drug information and education to medical staff.
* Communicates with physicians and other clinicians as necessary to facilitate care.
* Other duties as assigned

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How To Become An Utilities Service Investigator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Utilities Service Investigator jobs

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Utilities Service Investigator Demographics

Gender

  • Female

    55.0%
  • Male

    42.6%
  • Unknown

    2.4%

Ethnicity

  • White

    79.9%
  • Hispanic or Latino

    12.1%
  • Asian

    6.0%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    100.0%

Utilities Service Investigator

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Utilities Service Investigator Education

Utilities Service Investigator

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Top Skills for An Utilities Service Investigator

QualityCustomerServiceChildAbuseLawEnforcementAgenciesDataEntryEmailCreditCardPaymentsAdditionalIntakePowerpointProposalsPhoneCallsCPSChildSupportBackflowGatheringInformationCustomerComplaintsCustomerSatisfactionCustomerAccountsCustomerInformationNewAccounts

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Top Utilities Service Investigator Skills

  1. Quality Customer Service
  2. Child Abuse
  3. Law Enforcement Agencies
You can check out examples of real life uses of top skills on resumes here:
  • Provide quality customer service to all customers and schedule appointments utilizing Jonas Software.
  • 513-946-2043-Investigated allegations of child abuse and neglect-Assess family's strengths and needs
  • worked with internal and external law enforcement agencies to assist with investigating case and providing advocacy to the victim.
  • Interacted professionally with prospective home buyers and their agents via email and phone.
  • Reported issues with customer's phone calls from the jail to the technical support department.

Top Utilities Service Investigator Employers

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