Top Utilities Service Investigator Skills

Below we've compiled a list of the most important skills for an Utilities Service Investigator. We ranked the top skills based on the percentage of Utilities Service Investigator resumes they appeared on. For example, 18.2% of Utilities Service Investigator resumes contained Background Checks as a skill. Let's find out what skills an Utilities Service Investigator actually needs in order to be successful in the workplace.

The six most common skills found on Utilities Service Investigator resumes in 2020. Read below to see the full list.

1. Background Checks

high Demand
Here's how Background Checks is used in Utilities Service Investigator jobs:
  • Assisted implementing contractor background checks.
  • Do background checks on clients to verify payment, along with deposit options.
  • Processed background checks and recommendations for the Rental Screening Department.
  • Generated about 3000 background checks annually.
  • Conduct in-depth investigations involving sources, social media, criminal background checks and financial and restitution evidence; professional license verification.
  • Conducted background checks on individuals associated with the firm and its cases to uncover any potentially detrimental negative or derogatory information.

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2. Customer Service

high Demand
Here's how Customer Service is used in Utilities Service Investigator jobs:
  • Provide clerical support for customer service managers and customer service representatives.
  • Assisted Customer Service Manager in creating and updating training materials.
  • Conveyed investigation results to customer service department management.
  • Provided excellent customer service while handling everything with one phone call & not transferring the customer to different departments.
  • Analyze customer service data for trends and provides feedback to Performance Manager.
  • Provided high level of Customer Service to internal and external clients.
  • Meet or exceed goals for customer service satisfaction.
  • Key Accomplishments: Successfully implemented customer service and cash handling process efficiencies
  • Cashier Stock Dishwasher Customer Service Food Prep

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3. Court Hearings

high Demand
Here's how Court Hearings is used in Utilities Service Investigator jobs:
  • Investigated allegations of paternity by gathering facts, interviewed clients and prepared case reports for court hearings.
  • Summarize and record court hearings.
  • Testify in court hearings related to these digital forensic investigations and the validity of suspect media image acquisitions.
  • Verified and authenticated the validity and admissibility of evidence and preserved its integrity for court hearings.
  • Prepare required documents to identify evidence for possible presentation at court hearings.
  • Prepared documentation and court reports for presentation at designated court hearings.

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4. Child Abuse

high Demand
Here's how Child Abuse is used in Utilities Service Investigator jobs:
  • Investigate allegations of child abuse and neglect through child interviews, collateral interviews, home visits, and additional investigative processes.
  • Investigated child abuse, neglect, and exploitation cases in Child Protective Services.
  • Initiated fraud, domestic violence, and child abuse investigations.
  • Maintained 15-20 Child Abuse Investigation caseloads.
  • Investigated a heavy case load of suspected child abuse or neglect in Bradley, Polk, Rhea and Bledsoe Counties.
  • Investigate allegations of child abuse, neglect, mental injury abuse, and sex abuse in Anne Arundel County.

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5. Law Enforcement

high Demand
Here's how Law Enforcement is used in Utilities Service Investigator jobs:
  • Investigate reports of Neglect and Abuse; work with Law Enforcement and WA Court Systems in effort to substantiate cases.
  • Coordinated a law enforcement outreach program involving the discussion of the felony bail schedule and bail examination forms.
  • Worked along with local law enforcement to protect those vulnerable adults who were abused, neglected or exploited.
  • Conducted Key Leader Engagements and liaison with host nation military, law enforcement and community leaders.
  • Analyze the information provided, worked with local, state and federal law enforcement agencies.
  • Partnered with local law enforcement agencies and attorneys.
  • worked with internal and external law enforcement agencies to assist with investigating case and providing advocacy to the victim.

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6. Email

high Demand
Here's how Email is used in Utilities Service Investigator jobs:
  • Communicate effectively with Utility Owners my phone or email to confirm damaged utility type and location.
  • Demonstrate superior communications skills via phone calls and emails.
  • Communicated daily with clients via Email and phone.
  • Provide accurate and timely investigative reports, email communications, memoranda, and other required forms, spreadsheets and reports.
  • Received customer complaints via Swift, Fed Messages, CHIPS, email and telephonecalls.
  • Received and screened a high volume of internal and external communications, including emails and packages.

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7. Data Entry

high Demand
Here's how Data Entry is used in Utilities Service Investigator jobs:
  • Document preparation for legal procedures, answering phones, data entry.
  • Perform data entry of tax and other financial information from documents provided to School Servicing Center to support verification review.
  • Promoted to Quality Assurance Representative: Duties included evaluating and monitoring employee consumer contact for quality purposes and data entry.
  • Counted and dispensed prescribed medications under the supervision of pharmacist and assisted with data entry for patient and prescription information.
  • Performed manual data entry of applications by independently interpreting application data and deciding proper use of complex entry rules.
  • Learned several computer database systems and became proficient in data entry, data organization, and computer proficiency.

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8. Additional Information

high Demand
Here's how Additional Information is used in Utilities Service Investigator jobs:
  • Performed necessary follow-up for missing, discrepant or additional information from source documentation and standardized SOP'S.

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9. Customer Accounts

high Demand
Here's how Customer Accounts is used in Utilities Service Investigator jobs:
  • Balanced General Ledgers, quality check customer accounts for adjustment accuracy.
  • Credit or debit customer accounts after investigating issues.
  • Processed debit/credit adjustments for customer accounts.
  • Researched, analyzed, and determined corrective action on customer accounts.
  • Managed daily online Treasury Management services platform; troubleshooting customer accounts and responding to questions and product requests.
  • Recognized by manager and clients for providing excellent customer service when responding to inquiries about customer accounts.

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10. Child Support Orders

high Demand
Here's how Child Support Orders is used in Utilities Service Investigator jobs:
  • Apply federal and state regulations to initiate, locate, establish and enforce child support orders.
  • Prepared documents relating to legal and administrative actions to establish or enforce child support orders.

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11. Conduct Interviews

high Demand
Here's how Conduct Interviews is used in Utilities Service Investigator jobs:
  • Utilize extensive interviewing skills and techniques to conduct interviews and investigations.
  • Conduct interviews with complainants, respondents, and witness to obtain information relative to alleged violations by an individual or organization.
  • Conduct interviews and investigations to establish facts, using supportive information from witnesses or tangible evidence to support complainant or accused.
  • Investigate insurance claims, conduct interviews, field investigation and documentation of investigative steps related to insurance claims.
  • Conduct interviews, manage investigations, obtain and review documents, collaborate with attorneys and other regulatory entities.
  • Conduct interviews, gather and analyze pertinent documentation, and preparing detailed reports and other correspondence outlining findings.

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12. Regional Security Office

high Demand
Here's how Regional Security Office is used in Utilities Service Investigator jobs:
  • Support the Regional Security Office of Investigations as needed at the direction of the Division Chief or other ARSO staff.

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13. Domestic Violence

high Demand
Here's how Domestic Violence is used in Utilities Service Investigator jobs:
  • Investigate allegations of Domestic Violence Work closely with the Department of Children and Family Services on all investigations.
  • Coordinated and facilitated community-based counseling for parents needing assistance with substance abuse, domestic violence, or mental health.
  • Generated increase in community awareness of child abuse, domestic violence, and similar situations and provided potential solutions.
  • Conducted training and exercises to hundreds of basic military policemen on emergency response procedures for domestic violence.
  • Monitored approximately 100 cases per month for Pretrial Defendants participating in the Domestic Violence Intervention Program.
  • Experienced in interviewing and interrogation, investigation of burglary, domestic violence and elder abuse cases.

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14. Phone Calls

average Demand
Here's how Phone Calls is used in Utilities Service Investigator jobs:
  • Monitored phone calls for 8 Departments to check associates accuracy of federal and company guidelines.
  • Take phone calls to help with deposits and payouts for clients.
  • Received customer service phone calls to provide insurance benefit information and verify eligibility or direct calls to correct department for assistance.
  • Handled all phone calls from group policyholders, claimants and providers regarding claim adjudication, claimant eligibility and coordination of benefits.
  • Received emergency and non-emergency phone calls; obtained pertinent information from the caller; entered call for police/emergency response.
  • Project management support for membership recruitment and retention activities, and making membership retention through recruitment campaign telephone calls.

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15. Credit Card Transactions

average Demand
Here's how Credit Card Transactions is used in Utilities Service Investigator jobs:
  • Handled customer inquiries and complaints via inbound and outbound calls relating to customers banking needs regarding debit and credit card transactions.
  • Provide customer service and troubleshoot member questions and concerns regarding ATM, Check Card and Visa Credit Card transactions.
  • Prepared food, POS Responsibilities including cash transactions, credit card transactions, responsible for a clean and sanitary work environment.
  • Processed cash, check and credit card transactions on computer and mobile registers - Handled customer merchandise returns and exchanges
  • Provided excellent service to customer's - Operated a cash register for cash, and credit card transactions with accuracy
  • Monitor credit card transactions for those that do not go through according to daily email report.

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16. Utility Companies

average Demand
Here's how Utility Companies is used in Utilities Service Investigator jobs:
  • Call Center environment, received inbound calls from local utility companies.
  • Audit and review utility companies.

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17. High Volume

average Demand
Here's how High Volume is used in Utilities Service Investigator jobs:
  • Manage high volume within a deadline-drive environment Coordination of Incentive Programs Responsible for coordination of technician's schedule Full office functions
  • Obtained market manager approval to seek new outside business effectively establishing long term high volume business relationships.
  • Performed high volume in-person and telephone interviews to determine program eligibility for clients seeking public assistance.
  • Processed high volume online employment and education verification; performed online Colorado criminal and civil searches.
  • Assisted shareholders in making fund transactions and understanding market information in a high volume call center
  • Retain and manage a high volume of information, while effectively balancing quality and productivity.

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18. Powerpoint

average Demand
Here's how Powerpoint is used in Utilities Service Investigator jobs:
  • Prepared and maintained weekly reports for Account Executives and team leaders utilizing Word/Excel/PowerPoint.
  • Provide management charts in PowerPoint to display numbers with Process Improvement recommendations.
  • Provided employee training and development seminars using Microsoft PowerPoint.
  • Marketed library services and upcoming programs using Microsoft PowerPoint.
  • Prepared and presented PowerPoint presentations for briefings and training.
  • Generated PowerPoint presentations while adhering to branding guidelines.

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19. CPS

average Demand
Here's how CPS is used in Utilities Service Investigator jobs:
  • Served as representative for the CPS/Metro student bus transportation security team.
  • Gained local and national awareness for agency through KSAZ Fox-10 and People Magazine reports on how CPS supports parents and children.
  • Performed advance consultative services work in Child Protective Services (CPS), with an emphasis on forensic investigations.
  • Develop and maintain effective working relationships between CPS staff, law enforcement officials, judicial and legal resources.
  • Advanced CPS's commitment to protecting welfare of children through child advocacy and overall actions assessing community services.
  • Manage projects and coordinate assessment test schedule process for 200 schools in BCPS and monitor test scheduling database.

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20. Community Resources

average Demand
Here's how Community Resources is used in Utilities Service Investigator jobs:
  • Greet and directed offenders and provided information to offenders pertaining to education, jobs and other community resources.
  • Advocated & represented clients in criminal cases with intellectual disabilities; Collaborated with community resources for clients.
  • Identified & interacted with community resources that benefit both the Medical Center and hospitalized veterans.
  • Placed children in substitute care, referring family for immediate crisis intervention therapy or community resources.
  • Analyzed social support networks and advised participants on accessing community resources and services.
  • Coordinated available services through community resources, waiver service providers and nursing facilities.

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21. Background Information

average Demand
Here's how Background Information is used in Utilities Service Investigator jobs:
  • Interviewed defendants charged with misdemeanor and felony offenses and verify background information.

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22. Government Agencies

average Demand
Here's how Government Agencies is used in Utilities Service Investigator jobs:
  • Utilize personally developed contacts from federal, state, and local government agencies, to obtain and share information.
  • Answer correspondence concerning support or fraud matters from other government agencies.
  • Assisted Law Enforcement and Government Agencies with investigations and identified suspects of money laundering, terrorist financing and fraudulent criminal activity.
  • Coordinated with government agencies, community leaders, and non-government agencies in planning and implementing immunization and nutrition projects.
  • Worked closely with various levels of law enforcement and government agencies throughout investigations focused on misconduct allegations against certified teachers.
  • Coordinated with government agencies to obtain rulings, interpretations, and acceptable deviations for compliance with security regulations.

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23. Utility Services

average Demand
Here's how Utility Services is used in Utilities Service Investigator jobs:
  • Investigated a wide variety of informal complaints relating to fixed utility services Established payment agreements pursuant to 66 Pa.

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24. Outbound Calls

average Demand
Here's how Outbound Calls is used in Utilities Service Investigator jobs:
  • Handled routine inbound calls from customers and initiates outbound calls involving requests for additional information or problem research and resolution.
  • Place outbound calls on delinquent mortgages to establish Quality Right Party Contact by resolving delinquency and/or presenting foreclosure alternatives.
  • Identified numerous sales opportunities through customer interaction via outbound calls and in-person branch meetings.
  • Performed outbound calls to patients to ensure follow-up post discharge after hospitalization.
  • Increase Provider adoption by making outbound calls to providers regarding registration.
  • Provide superior service while utilizing proper etiquette to inbound/outbound calls.

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25. Company Standards

average Demand
Here's how Company Standards is used in Utilities Service Investigator jobs:
  • Conduct monthly audits of inventory and enforce company standards as related to security and safety procedures.

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26. State Guidelines

average Demand
Here's how State Guidelines is used in Utilities Service Investigator jobs:
  • Enter and maintain thorough case notes and complete files according to state guidelines.
  • Approved or denied applicant assistance according to federal and state guidelines.

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27. Fraud Investigations

low Demand
Here's how Fraud Investigations is used in Utilities Service Investigator jobs:
  • Experience in security, strategic planning, communicating and implementation of corporate undercover, cargo theft and insurance fraud investigations.
  • Directed property recovery operations and fraud investigations throughout the southeast and eastern seaboard in cooperation with local law enforcement.
  • Conducted internal investigations on a corporate level with major emphasis on statewide refund fraud investigations utilizing exception based reporting systems
  • Directed fraud investigations by identifying fraud opportunities within financial transactions and delegating tasks to investigative specialists, mitigating loss.
  • Provided video surveillance and documented evidence of insurance claimant's activities for various insurance clients' fraud investigations.
  • Conducted mortgage fraud investigations, independently, from initial assignment through case completion.

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28. Backflow

low Demand
Here's how Backflow is used in Utilities Service Investigator jobs:
  • Research various databases to validate backflow inspections.
  • Process requests for backflow inspections from customers.

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29. Gathering Information

low Demand
Here's how Gathering Information is used in Utilities Service Investigator jobs:
  • Assisted team members gathering information to support operations, and with training in biometrics collection devices.

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30. State Laws

low Demand
Here's how State Laws is used in Utilities Service Investigator jobs:
  • Identified the amount and type of assistance for each individual case according to federal and state laws.

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31. Financial Institutions

low Demand
Here's how Financial Institutions is used in Utilities Service Investigator jobs:
  • Performed record searches at law enforcement agencies, courts, educational and financial institutions, medical and mental health facilities.
  • Investigated high-profile foreign personnel with peculiar investments in United States financial institutions to ensure the customer's integrity with Federal regulations.
  • Communicated extensively with service partners as well as external financial institutions and developed relationships to expedite the resolution of customer conflicts.
  • Prepared and executed asset recovery operations effectively retrieving collateral property adhering to the needs and requests of respective financial institutions.
  • Worked in conjunction with various internal PNC departments and external financial institutions and facilitated the resolution of exception items.
  • Develop leads and contact employers, landlords and financial institutions to verify and determine accuracy of information.

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32. Criminal History

low Demand
Here's how Criminal History is used in Utilities Service Investigator jobs:
  • Conduct home-studies, background/criminal history checks and administering random drug screens.
  • Utilize various databases to locate absent parents, verify assets, criminal history, and status of state assistance.
  • Researched and compiled defendant criminal history from Interstate database and prepared defendant reports for their Probable Cause Hearings.
  • Conduct criminal history, border crossing, flight information and National Security concerns using agency databases.
  • Utilized interview and criminal history information to prepare bond reports for judges recommending appropriate release conditions.
  • Conduct interviews with defendants and verify information through investigating criminal history and interviews with references.

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33. Water Meters

low Demand
Here's how Water Meters is used in Utilities Service Investigator jobs:
  • Read water meters in various cycles when needed.
  • Located water meters and set meter boxes.
  • Read water meters throughout various billing cycles using hand-held Itron Data Caps.
  • Installed 5/8"-2" water meters and performed minor repairs.
  • Meter Read II * Read electric and water meters daily, then submitted reads through a hand held computer.

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34. Customer Complaints

low Demand
Here's how Customer Complaints is used in Utilities Service Investigator jobs:
  • Worked as customer service representative making sure that all customer complaints were handled in an expeditious and satisfactory manner.
  • Provided excellent customer service on the phone or in person and resolved customer complaints effectively and efficiently.
  • Interacted with customers and provided information in answer to inquires about services and resolved customer complaints.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Resolved customer complaints and followed up with disgruntled customers to ensure satisfaction and retention.
  • Provide exceptional customer service to patients, and resolve customer complaints effectively and efficiently.

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35. Weekly Reports

low Demand
Here's how Weekly Reports is used in Utilities Service Investigator jobs:
  • Prepared weekly reports for Call Maintenance Procedure Program (designed and implemented in 2005).
  • Collect field data and maintain daily and weekly reports.

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37. Local Police

low Demand
Here's how Local Police is used in Utilities Service Investigator jobs:
  • Secured election materials and helped local police in registrations and pass to thousands of local personnel.
  • Collaborate regularly with local police forces to submit video footage and other relevant materials to assist in their criminal investigations.

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38. Non-Custodial Parents

low Demand
Here's how Non-Custodial Parents is used in Utilities Service Investigator jobs:
  • Advised non-custodial parents of their rights, responsibilities and privileges under the law.

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39. New Accounts

low Demand
Here's how New Accounts is used in Utilities Service Investigator jobs:
  • Interact with Deposit Managers to provided updates or recommendations on the status of new accounts.
  • Conduct on-site assessments for potential new accounts by collecting, analyzing, and evaluating current print operations and equipment allocation.
  • Provided high-touch customer service required for institutional investor transactions; managed purchase and sale transactions and processed new accounts.
  • Increased branch profitability through consumer loan origination, opening new accounts, and exceeding customer service expectations.
  • Opened new accounts and serviced existing account and provided members with all necessary information for membership.
  • Supported sales representatives in opening new accounts and assisted with sales authorization among other inquiries.

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40. Cctv

low Demand
Here's how Cctv is used in Utilities Service Investigator jobs:
  • Developed extensive experience in installing covert CCTV systems for internal investigations.
  • Run analysis to identify trends and coordinate evidence with CCTV documentation.
  • Conducted security investigations of dishonest employees via interviews and CCTV.
  • Installed covert CCTV for internal investigations throughout Hudson Group
  • Promoted to the Inflow & Infiltration Inspection crew (CCTV) and obtained position of crew chief within eight months.
  • Conduct stand-alone tests and final auditing of DMS, CCTV and MVDS.

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41. Ofac

low Demand
Here's how Ofac is used in Utilities Service Investigator jobs:
  • Managed the Office of Foreign Assets Control (OFAC) reviews and investigations for our team within the Treasury Services department.
  • Conducted annual OFAC screening of Sunoco vendors, contractors and franchisees.
  • Conducted OFAC alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements.
  • Represent Compliance in all initiatives to implement or upgrade monitoring software for OFAC-sanctioned transactions.
  • Analyzed potential Office of Foreign Assets Control (OFAC) hits to ensure transactions were in compliance with United States sanctions.
  • Research of potential OFAC hits and submit required government reports on any customer match within required time frames.

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42. Problem Resolution

low Demand
Here's how Problem Resolution is used in Utilities Service Investigator jobs:
  • Assisted customers with inquiries or problem resolution in a professional and composed manner, and escalated situations to manager if necessary.
  • Execute most retail and commercial interactions, including account openings, problem resolution and customer referral of more sophisticated product needs.
  • Provided employees with technical support services, analyzed and provided problem resolution on installed computer applications including MS Office Suite.
  • Utilize relationship-building and problem resolution skills to determine the most appropriate solution while maintaining a commitment to service excellence.
  • Provided internal support and problem resolution for the Electronic Payment Processing department functions including ACH origination, research,
  • Played a vital role in increasing banking center overall customer satisfaction by championing problem resolution for customers.

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43. Dental Claims

low Demand
Here's how Dental Claims is used in Utilities Service Investigator jobs:
  • Provided data analysis of dental claims, educated Medicaid enrolled providers in areas of compliance with programpolicy.

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44. Applicable Laws

low Demand
Here's how Applicable Laws is used in Utilities Service Investigator jobs:
  • Assured adherence to utility safety standards, applicable laws and regulations.

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20 Most Common Skill For An Utilities Service Investigator

Background Checks22.3%
Customer Service17.5%
Court Hearings10.5%
Child Abuse9.6%
Law Enforcement7.2%
Email3.9%
Data Entry3.3%
Additional Information2.8%

Typical Skill-Sets Required For An Utilities Service Investigator

RankSkillPercentage of ResumesPercentage
1
1
Background Checks
Background Checks
18.2%
18.2%
2
2
Customer Service
Customer Service
14.3%
14.3%
3
3
Court Hearings
Court Hearings
8.6%
8.6%
4
4
Child Abuse
Child Abuse
7.9%
7.9%
5
5
Law Enforcement
Law Enforcement
5.9%
5.9%
6
6
Email
Email
3.2%
3.2%
7
7
Data Entry
Data Entry
2.7%
2.7%
8
8
Additional Information
Additional Information
2.3%
2.3%
9
9
Customer Accounts
Customer Accounts
2.1%
2.1%
10
10
Child Support Orders
Child Support Orders
2%
2%
11
11
Conduct Interviews
Conduct Interviews
1.8%
1.8%
12
12
Regional Security Office
Regional Security Office
1.6%
1.6%
13
13
Domestic Violence
Domestic Violence
1.6%
1.6%
14
14
Phone Calls
Phone Calls
1.6%
1.6%
15
15
Credit Card Transactions
Credit Card Transactions
1.4%
1.4%
16
16
Utility Companies
Utility Companies
1.4%
1.4%
17
17
High Volume
High Volume
1.4%
1.4%
18
18
Powerpoint
Powerpoint
1.3%
1.3%
19
19
CPS
CPS
1.3%
1.3%
20
20
Community Resources
Community Resources
1.1%
1.1%
21
21
Background Information
Background Information
1.1%
1.1%
22
22
Government Agencies
Government Agencies
1.1%
1.1%
23
23
Utility Services
Utility Services
1.1%
1.1%
24
24
Outbound Calls
Outbound Calls
1.1%
1.1%
25
25
Company Standards
Company Standards
1.1%
1.1%
26
26
State Guidelines
State Guidelines
0.9%
0.9%
27
27
Fraud Investigations
Fraud Investigations
0.9%
0.9%
28
28
Backflow
Backflow
0.7%
0.7%
29
29
Gathering Information
Gathering Information
0.7%
0.7%
30
30
State Laws
State Laws
0.7%
0.7%
31
31
Financial Institutions
Financial Institutions
0.7%
0.7%
32
32
Criminal History
Criminal History
0.7%
0.7%
33
33
Water Meters
Water Meters
0.7%
0.7%
34
34
Customer Complaints
Customer Complaints
0.7%
0.7%
35
35
Weekly Reports
Weekly Reports
0.7%
0.7%
36
36
Legal Documents
Legal Documents
0.7%
0.7%
37
37
Local Police
Local Police
0.7%
0.7%
38
38
Non-Custodial Parents
Non-Custodial Parents
0.7%
0.7%
39
39
New Accounts
New Accounts
0.7%
0.7%
40
40
Cctv
Cctv
0.5%
0.5%
41
41
Ofac
Ofac
0.5%
0.5%
42
42
Problem Resolution
Problem Resolution
0.5%
0.5%
43
43
Dental Claims
Dental Claims
0.5%
0.5%
44
44
Applicable Laws
Applicable Laws
0.5%
0.5%

6,748 Utilities Service Investigator Jobs

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