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Top 50 Utilities Service Investigator Skills

Below we've compiled a list of the most important skills for a Utilities Service Investigator. We ranked the top skills based on the percentage of Utilities Service Investigator resumes they appeared on. For example, 16.1% of Utilities Service Investigator resumes contained Background Checks as a skill. Let's find out what skills a Utilities Service Investigator actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Utilities Service Investigator

1. Background Checks
demand arrow
high Demand
Here's how Background Checks is used in Utilities Service Investigator jobs:
  • Assisted implementing contractor background checks.
  • Do background checks on clients to verify payment, along with deposit options.
  • Processed background checks and recommendations for the Rental Screening Department.
  • Generated about 3000 background checks annually.

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4 Background Checks Jobs

No jobs at selected location

2. Customer Service
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high Demand
Here's how Customer Service is used in Utilities Service Investigator jobs:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Assisted Customer Service Manager in creating and updating training materials.
  • Conveyed investigation results to customer service department management.
  • Analyze customer service data for trends and provides feedback to Performance Manager.
  • Provided high level of Customer Service to internal and external clients.
  • Meet or exceed goals for customer service satisfaction.
  • Cashier Stock Dishwasher Customer Service Food Prep

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314 Customer Service Jobs

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3. Court Hearings
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high Demand
Here's how Court Hearings is used in Utilities Service Investigator jobs:
  • Investigated allegations of paternity by gathering facts, interviewed clients and prepared case reports for court hearings.
  • Summarize and record court hearings.

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1 Court Hearings Jobs

No jobs at selected location

4. Procedures
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high Demand
Here's how Procedures is used in Utilities Service Investigator jobs:
  • Maintained appropriate documentation in accordance to state policies and procedures.
  • Performed technical and non-technical procedures for submitting specimens.
  • Prepare cases for administrative and judicial procedures.
  • Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.
  • Perform a variety of assigned tasks, including sanitizing, according to departmental processes and procedures.
  • Evaluated daily procedures and made necessary changes reflected in written directives to staff.
  • Maintain log temperatures for coolers/freezers in accordance with cold chain procedures.
  • Document preparation for legal procedures, answering phones, data entry.
  • Ensured associates followed Company and FCRA Policies and Procedures.
  • Consult with management to employ new office procedures.
  • Follow safe serving and food handling procedures.
  • Served as the lead bodyguard for the Lieutenant Governor of New York Established security protocols and procedures for the Lt.

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232 Procedures Jobs

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5. Law Enforcement
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high Demand
Here's how Law Enforcement is used in Utilities Service Investigator jobs:
  • Investigate reports of Neglect and Abuse; work with Law Enforcement and WA Court Systems in effort to substantiate cases.
  • Coordinated a law enforcement outreach program involving the discussion of the felony bail schedule and bail examination forms.
  • Worked along with local law enforcement to protect those vulnerable adults who were abused, neglected or exploited.
  • Conducted Key Leader Engagements and liaison with host nation military, law enforcement and community leaders.
  • Analyze the information provided, worked with local, state and federal law enforcement agencies.
  • Partnered with local law enforcement agencies and attorneys.
  • worked with internal and external law enforcement agencies to assist with investigating case and providing advocacy to the victim.

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195 Law Enforcement Jobs

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6. Substance Abuse
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high Demand
13 Substance Abuse Jobs

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7. Email
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high Demand
Here's how Email is used in Utilities Service Investigator jobs:
  • Communicate effectively with Utility Owners my phone or email to confirm damaged utility type and location.
  • Received and screened a high volume of internal and external communications, including emails and packages.
  • Handled incoming calls and email from customer pertaining to questions on their claim.
  • Communicated daily with Customers and Sales Reps via telephone and email.
  • Demonstrate superior communications skills via phone calls and emails.
  • Communicated daily with clients via Email and phone.
  • Train new workers on how to manage calls, email, and general multi-task duties while working in a call center.
  • Provide accurate and timely investigative reports, email communications, memoranda, and other required forms, spreadsheets and reports.
  • Received customer complaints via Swift, Fed Messages, CHIPS, email and telephonecalls.

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6 Email Jobs

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8. Child Care
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high Demand
9 Child Care Jobs

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9. New Accounts
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high Demand
6 New Accounts Jobs

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10. Phone Calls
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high Demand
Here's how Phone Calls is used in Utilities Service Investigator jobs:
  • Reported issues with customer's phone calls from the jail to the technical support department.
  • Monitored phone calls for 8 Departments to check associates accuracy of federal and company guidelines.
  • Take phone calls to help with deposits and payouts for clients.

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6 Phone Calls Jobs

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11. Data Entry
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high Demand
20 Data Entry Jobs

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12. Additional Information
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high Demand
12 Additional Information Jobs

No jobs at selected location

13. Child Support Orders
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high Demand
Here's how Child Support Orders is used in Utilities Service Investigator jobs:
  • Prepared documents relating to legal and administrative actions to establish or enforce child support orders.
  • Apply federal and state regulations to initiate, locate, establish and enforce child support orders.

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14. Criminal Investigations
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high Demand
Here's how Criminal Investigations is used in Utilities Service Investigator jobs:
  • Coordinate complex criminal investigations and prosecutions with state and federal prosecutors.
  • Collaborate regularly with local police forces to submit video footage and other relevant materials to assist in their criminal investigations.

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3 Criminal Investigations Jobs

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15. Conduct Interviews
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average Demand
Here's how Conduct Interviews is used in Utilities Service Investigator jobs:
  • Utilize extensive interviewing skills and techniques to conduct interviews and investigations.

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9 Conduct Interviews Jobs

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16. State Regulations
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average Demand
1 State Regulations Jobs

No jobs at selected location

17. Domestic Violence
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average Demand
Here's how Domestic Violence is used in Utilities Service Investigator jobs:
  • Initiated fraud, domestic violence, and child abuse investigations.
  • Investigate allegations of Domestic Violence Work closely with the Department of Children and Family Services on all investigations.

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11 Domestic Violence Jobs

No jobs at selected location

18. Regional Security Office
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average Demand
Here's how Regional Security Office is used in Utilities Service Investigator jobs:
  • Support the Regional Security Office of Investigations as needed at the direction of the Division Chief or other ARSO staff.

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20. Intake Assessments
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average Demand
21. Credit Card
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average Demand
Here's how Credit Card is used in Utilities Service Investigator jobs:
  • Process payments and balance credit card reports.
  • Worked independently on credit card billing disputes.

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12 Credit Card Jobs

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22. High Volume
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average Demand
5 High Volume Jobs

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23. Utility Companies
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average Demand
Here's how Utility Companies is used in Utilities Service Investigator jobs:
  • Audit and review utility companies.

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24. CPS
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average Demand
Here's how CPS is used in Utilities Service Investigator jobs:
  • Served as representative for the CPS/Metro student bus transportation security team.

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25. Powerpoint
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average Demand
Here's how Powerpoint is used in Utilities Service Investigator jobs:
  • Generate spreadsheets and PowerPoint's showing department performance.

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6 Powerpoint Jobs

No jobs at selected location

26. Government Agencies
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average Demand
Here's how Government Agencies is used in Utilities Service Investigator jobs:
  • Utilize personally developed contacts from federal, state, and local government agencies, to obtain and share information.
  • Answer correspondence concerning support or fraud matters from other government agencies.

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2 Government Agencies Jobs

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27. Community Resources
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average Demand
4 Community Resources Jobs

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28. Utility Services
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average Demand
Here's how Utility Services is used in Utilities Service Investigator jobs:
  • Investigated a wide variety of informal complaints relating to fixed utility services Established payment agreements pursuant to 66 Pa.

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29. Background Information
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average Demand
30. Heavy Equipment
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low Demand
31. Communication
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low Demand
Here's how Communication is used in Utilities Service Investigator jobs:
  • Maintain communication with the vehicle owner, advising current status of their claim.

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150 Communication Jobs

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32. Financial Institutions
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low Demand
Here's how Financial Institutions is used in Utilities Service Investigator jobs:
  • Performed record searches at law enforcement agencies, courts, educational and financial institutions, medical and mental health facilities.

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92 Financial Institutions Jobs

No jobs at selected location

33. Gathering Information
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low Demand
Here's how Gathering Information is used in Utilities Service Investigator jobs:
  • Assisted team members gathering information to support operations, and with training in biometrics collection devices.

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1 Gathering Information Jobs

No jobs at selected location

34. Water Meters
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low Demand
1 Water Meters Jobs

No jobs at selected location

35. Non-Custodial Parents
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low Demand
Here's how Non-Custodial Parents is used in Utilities Service Investigator jobs:
  • Advised non-custodial parents of their rights, responsibilities and privileges under the law.

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36. Criminal History
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low Demand
Here's how Criminal History is used in Utilities Service Investigator jobs:
  • Conduct home-studies, background/criminal history checks and administering random drug screens.
  • Utilize various databases to locate absent parents, verify assets, criminal history, and status of state assistance.

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37. Backflow
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low Demand
Here's how Backflow is used in Utilities Service Investigator jobs:
  • Research various databases to validate backflow inspections.
  • Process requests for backflow inspections from customers.

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38. Weekly Reports
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low Demand
Here's how Weekly Reports is used in Utilities Service Investigator jobs:
  • Prepared weekly reports for Call Maintenance Procedure Program (designed and implemented in 2005).
  • Collect field data and maintain daily and weekly reports.

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39. Police Department
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low Demand
2 Police Department Jobs

No jobs at selected location

40. Safe Operation
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low Demand
41. Medical Records
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low Demand
10 Medical Records Jobs

No jobs at selected location

42. Applicable Laws
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low Demand
Here's how Applicable Laws is used in Utilities Service Investigator jobs:
  • Assured adherence to utility safety standards, applicable laws and regulations.

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3 Applicable Laws Jobs

No jobs at selected location

43. Safety Guidelines
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low Demand
44. External Clients
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low Demand
31 External Clients Jobs

No jobs at selected location

45. MIS
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low Demand
Here's how MIS is used in Utilities Service Investigator jobs:
  • Performed necessary follow-up for missing, discrepant or additional information from source documentation and standardized SOP'S.
  • Contributed and assisted with preparation and planning for missions, and post mission intelligence-gathering efforts.
  • Interviewed defendants charged with misdemeanor and felony offenses and verify background information.
  • Conducted internal policy investigation including employee misconduct and/or fraudulent practices.
  • Perform full range of record checks and reviews in support of National Agency Check Program and the personnel security investigation mission.
  • Investigate alarms, securing premises, holding suspects, work with local and state police and write detailed reports.
  • Utilize a radio, recognize transmission codes, and respond appropriately to officers' directions.
  • Attend trade shows and community events to promote the Public Utilities Commission of Ohio.
  • Provided protective services for Chief of mission and other high-ranking U.S. Government officials.
  • Process request for check copies, missing deposits, returned checks, etc.
  • Research and advice consumers about rules and regulation of commission.
  • Reviewed Sales Reps commission reports and fixed accordingly.

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46. Relevant Information
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low Demand
18 Relevant Information Jobs

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47. Job Site
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low Demand
11 Job Site Jobs

No jobs at selected location

48. Ofac
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low Demand
Here's how Ofac is used in Utilities Service Investigator jobs:
  • Managed the Office of Foreign Assets Control (OFAC) reviews and investigations for our team within the Treasury Services department.
  • Conducted annual OFAC screening of Sunoco vendors, contractors and franchisees.

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8 Ofac Jobs

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49. Company Standards
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low Demand
Here's how Company Standards is used in Utilities Service Investigator jobs:
  • Conduct monthly audits of inventory and enforce company standards as related to security and safety procedures.

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50. Cctv
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low Demand

Utilities Service Investigator Jobs

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20 Most Common Skills For An Utilities Service Investigator

Background Checks

20.6%

Customer Service

16.9%

Court Hearings

9.7%

Procedures

6.7%

Law Enforcement

6.7%

Substance Abuse

5.4%

Email

3.6%

Child Care

3.4%

New Accounts

3.2%

Phone Calls

3.0%

Data Entry

3.0%

Additional Information

2.6%

Child Support Orders

2.2%

Criminal Investigations

2.2%

Conduct Interviews

2.0%

State Regulations

1.8%

Domestic Violence

1.8%

Regional Security Office

1.8%

Legal Documents

1.6%

Intake Assessments

1.6%
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Typical Skill-Sets Required For An Utilities Service Investigator

Rank Skill
1 Background Checks 16.1%
2 Customer Service 13.2%
3 Court Hearings 7.6%
4 Procedures 5.2%
5 Law Enforcement 5.2%
6 Substance Abuse 4.3%
7 Email 2.8%
8 Child Care 2.7%
9 New Accounts 2.5%
10 Phone Calls 2.4%
11 Data Entry 2.4%
12 Additional Information 2.0%
13 Child Support Orders 1.7%
14 Criminal Investigations 1.7%
15 Conduct Interviews 1.6%
16 State Regulations 1.4%
17 Domestic Violence 1.4%
18 Regional Security Office 1.4%
19 Legal Documents 1.3%
20 Intake Assessments 1.3%
21 Credit Card 1.3%
22 High Volume 1.3%
23 Utility Companies 1.3%
24 CPS 1.1%
25 Powerpoint 1.1%
26 Government Agencies 0.9%
27 Community Resources 0.9%
28 Utility Services 0.9%
29 Background Information 0.9%
30 Heavy Equipment 0.9%
31 Communication 0.8%
32 Financial Institutions 0.6%
33 Gathering Information 0.6%
34 Water Meters 0.6%
35 Non-Custodial Parents 0.6%
36 Criminal History 0.6%
37 Backflow 0.6%
38 Weekly Reports 0.6%
39 Police Department 0.6%
40 Safe Operation 0.6%
41 Medical Records 0.5%
42 Applicable Laws 0.5%
43 Safety Guidelines 0.5%
44 External Clients 0.5%
45 MIS 0.5%
46 Relevant Information 0.5%
47 Job Site 0.5%
48 Ofac 0.5%
49 Company Standards 0.5%
50 Cctv 0.5%
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2,237 Utilities Service Investigator Jobs

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