Patient Access Representative jobs at UTMB HEALTHCARE SYSTEMS - 32 jobs

**Friendswood, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2600348 **EDUCATION & EXPERIENCE:** **Minimum Qualifications:** + Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **LICENSES, REGISTRATIONS OR CERTIFICATIONS:** **Required:** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **JOB SUMMARY:** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS:** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **Marginal or Periodic Functions:** + Performs related duties as required. + Adheres to internal controls established for department. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective, and efficient manner. + Locks office and secures files containing money or confidential information when away from workstation. + Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of the team/department. **KNOWLEDGE/SKILLS/ABILITIES:** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **WORKING ENVIRONMENT/EQUIPMENT:** + Standard hospital, clinical, and/or office environments. + Standard office equipment. **SALARY RANGE:** Actual salary commensurate with experience. **WORK SCHEDULE:** On-site, Casual Appointment, Up to 19.99 hours/week. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. The Patient Placement Coordinator Team Leader (non-RN) functions independently in an advanced placement role, providing consistent leadership and direction during their shift to optimize patient throughput and maximize bed utilization. This position serves as a resource for departmental processes, offering guidance and education to staff as needed. In collaboration with the Patient Placement and Transfer Center Manager, the Team Leader assists with process development, staff scheduling, education, and participation in leadership call rotations. EDUCATION & EXPERIENCE Minimum Qualifications: Associate's degree or an equivalent combination of education and experience relevant to the role may be considered for this position. Two (2) years of Patient Placement and Transfer Center (PPC) experience, and the ability to perform the job duties and responsibilities of the department independently. Preferred Qualifications: Additional education or degree(s) preferred for job. Additional years of experience and/or type/area of work experience preferred for job. JOB SUMMARY The Patient Placement Coordinator Team Leader (non-RN) functions independently in an advanced placement role, providing consistent leadership and direction during their shift to optimize patient throughput and maximize bed utilization. This position serves as a resource for departmental processes, offering guidance and education to staff as needed. In collaboration with the Patient Placement and Transfer Center Manager, the Team Leader assists with process development, staff scheduling, education, and participation in leadership call rotations. ESSENTIAL JOB FUNCTIONS The Patient Placement Coordinator (PPC) Team Leader functions in the capacity of an advanced Patient Placement Coordinator and is responsible for all job functions of that position. The PPC Team Leader is responsible for acting as a direct resource for staff during the shift and serves as a main point of contact for other departments for issue resolution regarding PPC job functions. Serves as direct contact with the PPC Manager, Clinical Operations Administrator (COA), and a hospital executive leadership regarding bed placement or hospital transfer issues during the shift. Escalates all issues in a timely manner to PPC leadership so that solutions can be formulated and applied when indicated. Provides clear and concise information regarding issues and bed capacity as requested. Trains staff as needed regarding PPC processes and job functions in conjunction with the recommendations of the Leadership Team. Assists the PPC Leadership Team with completion of reports and audits as needed. Assists with completion of the monthly staffing and on-call schedules. Practices and promotes positive peer and customer relations. Assists the PPC Leadership Team in the evaluation of staff performance and in the completion of annual performance appraisals. Attends bed shuttles., Represents the PPC at the management meetings when needed. Performs related duties as required. SALARY Actual salary commensurate with experience or range if discussed and approved by hiring authority.

**Webster, Texas, United States** **New** Medical Administrative UTMB Health Requisition # 2600430 The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD). **_JOB SUMMARY_** **:** The Patient Services Specialist Supervisor has advanced Patient Services Specialist skills and is an expertin independently maintaining a positive patient experience by consistently exceeding expectations incustomer service and patient care, by coordinating clerical and medical activities of a healthcare team,patient registration activities and facilitating access to UTMB services for new and returning patients. **_ESSENTIAL JOB FUNCTIONS_** **:** **_SUPERVISOR RESPONSIBILITIES:_** + Assist manager with day-to-day operation of clinic(s). + Supervises, directs and evaluates Patient Services Specialist personnel. + Provides feedback to manager regarding Patient Services Specialist personnel. **_CUSTOMER SERVICE:_** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction andpatient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information viaemail, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **_SCHEDULING_** **_:_** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financialresponsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary **ARRIVAL** **_:_** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **_REGISTRATION:_** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding anyobstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. **Marginal or Periodic Functions:** + Adheres to internal controls and reporting structure. + Performs related duties as required. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective and efficient manner. + Locks office and secures files containing money or confidential information when away fromworkstation. Properly disposes of printed patient information, logs off computer when leavingworkstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of theteam/department. + Works Independently. + Displays critical thinking. + Able to triage problems. **_KNOWLEDGE/SKILLS/ABILITIES:_** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **_EQUIPMENT_** **:** Standard Office Equipment **_WORK ENVIRONMENT_** **:** Standard office environment. May be required to work within the confines of a prison, jail, or juvenile detention center. Security clearance is required; pre-employment drug testing is also required. **_REQUIRED EDUCATION/EXPERIENCE_** **:** Associate degree and three years clerical or customer service experience. An equivalentcombination of education and experience relevant to the role may be considered for thisposition. Salary is commensurate with years of relevant work experience. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

**Webster, Texas, United States** Medical Administrative UTMB Health Requisition # 2507319 **EDUCATION & EXPERIENCE:** **Minimum Qualifications:** + Associate's degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Preferred Qualifications:** + Consistently meets or exceeds all established Individual KPI goals and performance metrics + Demonstrated ability to precept, mentor, and support new hires or existing team members, either individually or in a group setting + Proven, working knowledge of Access Center Main workflows, processes, and resources + Successful completion of Access Center After-Hours training, with the ability to function independently during extended or non-standard hours + Demonstrates strong problem-solving skills by applying logical thinking and practical experience to best serve their team and our patients. **JOB SUMMARY:** The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS:** **LEAD RESPONSIBILITIES:** + Ability to function as a team leader. + Provides peer guidance and leadership. + Able to effectively triage problems. + Understand clinic flow to maximize clinic usage to meet patient needs. **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. **Marginal or Periodic Functions:** + Performs related duties as required. + Adheres to internal controls established for department. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective, and efficient manner. + Locks office and secures files containing money or confidential information when away from workstation. + Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of the team/department. **KNOWLEDGE/SKILLS/ABILITIES:** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **WORKING ENVIRONMENT/EQUIPMENT:** + Standard hospital, clinical, and/or office environments. + Standard office equipment. **SALARY RANGE:** Actual salary commensurate with experience. **WORK SCHEDULE:** On-site, Mid-Shift, Sunday - Thursday 10am - 7pm. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

**Webster, Texas, United States** **New** Patient Care UTMB Health Requisition # 2600261 **Minimum Qualifications** **Education & Experience** Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **License, Registrations, or Certifications** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **Job Summary** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **KNOWLEDGE/SKILLS/ABILITIES** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

EDUCATION & EXPERIENCE: Minimum Qualifications: Associate's degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications: Five (5) or more years of clerical, patient access, or customer service experience, preferably in a high-volume or complex specialty clinic environment. Specialty clinic experience strongly preferred. Bilingual (English/Spanish) preferred, but not required. LICENSES, REGISTRATIONS OR CERTIFICATIONS: Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. JOB SUMMARY: The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. ESSENTIAL JOB FUNCTIONS: LEAD RESPONSIBILITIES: Ability to function as a team leader. Provides peer guidance and leadership. Able to effectively triage problems. Understand clinic flow to maximize clinic usage to meet patient needs. CUSTOMER SERVICE: Provides high level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times. Ensures caller's needs are met and accurate information is obtained. Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. Acts as patient advocate and liaisons with various departments to meet mutual goals. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: Applies the policies of the clinical entity to schedule appointments. Coordinates financial counseling for day surgery. Completes reminder calls to patients for scheduled appointments. Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. Provides out of pocket cost estimates to patients. Counsels patients about unpaid bills. Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: Arrives patients and prepares paperwork/chart for visit. Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. Obtains and documents information required for third party reimbursement. Ensures compliance with Medicare and third-party coverage. Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: Fully dispositions each patient within the designated timeline. Marginal or Periodic Functions: Performs related duties as required. Adheres to internal controls established for department. Reads all OSA Announcements and relevant communications relating to job duties. Successfully completes competency-based training and testing on an annual basis. Prioritizes and completes all work in an accurate, effective, and efficient manner. Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. Participates in team meetings/activities and supports the philosophy and goals of the team/department. KNOWLEDGE/SKILLS/ABILITIES: Proficient in use of PC with experience in Excel, Word, and database management packages. Analytical and ability to collect and trend data. Knowledge of patient care and patient problems. Excellent human relations and written and oral communication skills. Ability to problem-solve. WORKING ENVIRONMENT/EQUIPMENT: Standard hospital, clinical, and/or office environments. Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: On-site, full-time (40 hours per week) Monday - Friday, 8\:00 a.m. - 5\:00 p.m. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

REQUIRED EDUCATION/EXPERIENCE: 1 year of experience with billing, financial screening, insurance verification, collections, and/or customer service required. JOB SUMMARY: This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues. ESSENTIAL JOB FUNCTIONS: Perform and master COR, ED, Admitting Registrations functions as defined in each area's customized CBO tool. Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services. Screens patient for financial responsibility and possible cash collections. Determines potential reimbursement sources available to the patient and directs patient toward financial assistance programs. Determines and collects appropriate deposit. Facilitation of referrals/prior authorizations. Eligibility determination of third party programs. Serves as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement. Individual department specific knowledge and training of ABN and PPA agreement forms Meets minimum job performance standards for successful probationary and annual review, or as needed on an individual basis. Demonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by specific departmental area as measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A process. Errors are to be corrected (or acknowledged) and returned within designated timeframe and will be monitored for excessive delayed response and compliance as monitored continuously and on annual performance review. Demonstrate ability to maintain acceptable Productivity Standard as defined by specific departmental area and measured monthly and annually on performance review. Reads and applies all announcements and relevant communications related to job duties as observed and monitored by Q/A process. Assists in the training and mentoring of new employees. Prioritizes and completes all work in an accurate, effective and efficient manner. Participates in team meetings/activities and supports the philosophy and goals of the team, department, and UTMB. Excellent Customer Service Skills. Perform all other duties as assigned. Marginal or Periodic Functions: Performs related duties as required. WORKING ENVIRONMENT/EQUIPMENT: Standard hospital, clinical, laboratory and/or office environments. Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

EDUCATION & EXPERIENCE: Minimum Qualifications: Associate's Degree in related field or equivalent and 3 years' experience with billing, financial screening, insurance verification, collections, and/or customer service. Preferred Qualifications: Knowledgeable and experienced with scheduling and registration in a hospital and/or physician setting. Experience with /Epic ADT/Prelude and Cadence applications. Knowledgeable with scheduling. Experience with registration, insurance verification, prior authorization, and upfront collections. Interpersonal skills - positive interactive skills with others. Flexible work schedule including evenings, weekends and holidays. JOB SUMMARY: This position facilitates access to UTMB services for new and returning patients, coordinates financial arrangements including financial screening and communicates with patients, referral sources, and the treatment team regarding patient access and financial issues. A PRS II is a resource of information for a PRS I. ESSENTIAL JOB FUNCTIONS: Responsible for a higher level of knowledge in patient registration activities of verifying demographic and Third Party Payer information. Perform and teach COR, ED, Admitting Registrations functions as defined in each area's customized CBO tool. Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services. Screens patient for financial responsibility and possible cash collections. Determines potential reimbursement sources available to the patient and directs patient toward financial assistance programs. Determines and collects appropriate deposit. Facilitation of referrals/prior authorizations. Eligibility determination of third party programs. Regularly utilize and perform additional duties acquired through advance training of all area job functions for primary area. Serves as information resources for patients, physicians, nurses, and other health care professionals by providing accurate and currently applicable information to accomplish patient satisfaction and maximum reimbursement. Individual department specific knowledge and training of ABN and PPA agreement forms Meets minimum job performance standards for successful probationary and annual review, or as needed on an individual basis. Demonstrate ability to maintain Registration Quality Assurance (Q/A) expectations as defined by specific departmental area as measured monthly and annually on performance review, scoring includes any errors reported via internal and outside sources not included in random Q/A process. Errors are to be corrected (or acknowledged) and returned within designated timeframe and will be monitored for excessive delayed response and compliance as monitored continuously and on annual performance review. Demonstrate ability to maintain acceptable Productivity Standard as defined by specific departmental area and measured monthly and annually on performance review. Reads and applies all announcements and relevant communications related to job duties as observed and monitored by Q/A process. Assists in the training and mentoring of new employees. Prioritizes and completes all work in an accurate, effective and efficient manner. Participates in team meetings/activities and supports the philosophy and goals of the team, department, and UTMB. Look for trends and address accordingly, bring unresolved issues to team leaders/managers. Excellent Customer Service Skills. Setting the example of professionalism and exemplifying core values, standards of excellence and appropriate conduct. Perform all other duties as assigned. WORKING ENVIRONMENT/EQUIPMENT: Standard hospital, clinical, laboratory and/or office environments. Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: On-site, Monday through Friday, 8 am to 5 pm. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. EDUCATION & EXPERIENCE: Minimum Qualifications: Associate's degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. LICENSES, REGISTRATIONS OR CERTIFICATIONS: Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. JOB SUMMARY: The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. ESSENTIAL JOB FUNCTIONS: LEAD RESPONSIBILITIES: Ability to function as a team leader. Provides peer guidance and leadership. Able to effectively triage problems. Understand clinic flow to maximize clinic usage to meet patient needs. CUSTOMER SERVICE: Provides high level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times. Ensures caller's needs are met and accurate information is obtained. Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. Acts as patient advocate and liaisons with various departments to meet mutual goals. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: Applies the policies of the clinical entity to schedule appointments. Coordinates financial counseling for day surgery. Completes reminder calls to patients for scheduled appointments. Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. Provides out of pocket cost estimates to patients. Counsels patients about unpaid bills. Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: Arrives patients and prepares paperwork/chart for visit. Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. Obtains and documents information required for third party reimbursement. Ensures compliance with Medicare and third-party coverage. Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: Fully dispositions each patient within the designated timeline. Marginal or Periodic Functions: Performs related duties as required. Adheres to internal controls established for department. Reads all OSA Announcements and relevant communications relating to job duties. Successfully completes competency-based training and testing on an annual basis. Prioritizes and completes all work in an accurate, effective, and efficient manner. Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. Participates in team meetings/activities and supports the philosophy and goals of the team/department. KNOWLEDGE/SKILLS/ABILITIES: Proficient in use of PC with experience in Excel, Word, and database management packages. Analytical and ability to collect and trend data. Knowledge of patient care and patient problems. Excellent human relations and written and oral communication skills. Ability to problem-solve. WORKING ENVIRONMENT/EQUIPMENT: Standard hospital, clinical, and/or office environments. Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: On-site, Monday through Friday, 8 am to 5 pm.

**Alvin, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2507195 **EDUCATION & EXPERIENCE:** **Minimum Qualifications:** + Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Preferred Qualifications:** + Previous experience in a medical office, clinic, or healthcare setting preferred. **LICENSES, REGISTRATIONS OR CERTIFICATIONS:** **Required:** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **JOB SUMMARY:** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS:** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **Marginal or Periodic Functions:** + Performs related duties as required. + Adheres to internal controls established for department. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective, and efficient manner. + Locks office and secures files containing money or confidential information when away from workstation. + Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of the team/department. **KNOWLEDGE/SKILLS/ABILITIES:** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **WORKING ENVIRONMENT/EQUIPMENT:** + Standard hospital, clinical, and/or office environments. + Standard office equipment. **SALARY RANGE:** Actual salary commensurate with experience. **WORK SCHEDULE:** On-site, 24 hours per week. Schedule includes evenings and weekends in alignment with urgent care clinic hours. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. EDUCATION & EXPERIENCE: Minimum Qualifications: Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications: Previous experience in a medical office, clinic, or healthcare setting preferred. LICENSES, REGISTRATIONS OR CERTIFICATIONS: Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. JOB SUMMARY: The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. ESSENTIAL JOB FUNCTIONS: CUSTOMER SERVICE: Provides high level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times. Ensures caller's needs are met and accurate information is obtained. Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. Acts as patient advocate and liaisons with various departments to meet mutual goals. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: Applies the policies of the clinical entity to schedule appointments. Coordinates financial counseling for day surgery. Completes reminder calls to patients for scheduled appointments. Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. Provides out of pocket cost estimates to patients. Counsels patients about unpaid bills. Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: Arrives patients and prepares paperwork/chart for visit. Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. Obtains and documents information required for third party reimbursement. Ensures compliance with Medicare and third-party coverage. Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: Fully dispositions each patient within the designated timeline. Adheres to internal controls established for department. Marginal or Periodic Functions: Performs related duties as required. Adheres to internal controls established for department. Reads all OSA Announcements and relevant communications relating to job duties. Successfully completes competency-based training and testing on an annual basis. Prioritizes and completes all work in an accurate, effective, and efficient manner. Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. Participates in team meetings/activities and supports the philosophy and goals of the team/department. KNOWLEDGE/SKILLS/ABILITIES: Proficient in use of PC with experience in Excel, Word, and database management packages. Analytical and ability to collect and trend data. Knowledge of patient care and patient problems. Excellent human relations and written and oral communication skills. Ability to problem-solve. WORKING ENVIRONMENT/EQUIPMENT: Standard hospital, clinical, and/or office environments. Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: On-site, 24 hours per week. Schedule includes evenings and weekends in alignment with urgent care clinic hours.

**Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2600342 **EDUCATION & EXPERIENCE:** **Minimum Qualifications:** + Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **LICENSES, REGISTRATIONS OR CERTIFICATIONS:** **Required:** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **JOB SUMMARY:** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS:** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **Marginal or Periodic Functions:** + Performs related duties as required. + Adheres to internal controls established for department. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective, and efficient manner. + Locks office and secures files containing money or confidential information when away from workstation. + Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of the team/department. **KNOWLEDGE/SKILLS/ABILITIES:** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **WORKING ENVIRONMENT/EQUIPMENT:** + Standard hospital, clinical, and/or office environments. + Standard office equipment. **SALARY RANGE:** Actual salary commensurate with experience. **WORK SCHEDULE:** On-site, full-time, 40 hours per week. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

**Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2600095 Associate degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **Job Summary:** The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. EDUCATION & EXPERIENCE: Minimum Qualifications: Associate's degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Preferred Qualifications: Experience working in an oncology setting preferred. LICENSES, REGISTRATIONS OR CERTIFICATIONS: Required: For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. JOB SUMMARY: The Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients. ESSENTIAL JOB FUNCTIONS: LEAD RESPONSIBILITIES: Ability to function as a team leader. Provides peer guidance and leadership. Able to effectively triage problems. Understand clinic flow to maximize clinic usage to meet patient needs. CUSTOMER SERVICE: Provides high level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times. Ensures caller's needs are met and accurate information is obtained. Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. Acts as patient advocate and liaisons with various departments to meet mutual goals. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: Applies the policies of the clinical entity to schedule appointments. Coordinates financial counseling for day surgery. Completes reminder calls to patients for scheduled appointments. Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. Provides out of pocket cost estimates to patients. Counsels patients about unpaid bills. Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: Arrives patients and prepares paperwork/chart for visit. Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. Obtains and documents information required for third party reimbursement. Ensures compliance with Medicare and third-party coverage. Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: Fully dispositions each patient within the designated timeline. Marginal or Periodic Functions: Performs related duties as required. Adheres to internal controls established for department. Reads all OSA Announcements and relevant communications relating to job duties. Successfully completes competency-based training and testing on an annual basis. Prioritizes and completes all work in an accurate, effective, and efficient manner. Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. Participates in team meetings/activities and supports the philosophy and goals of the team/department. KNOWLEDGE/SKILLS/ABILITIES: Proficient in use of PC with experience in Excel, Word, and database management packages. Analytical and ability to collect and trend data. Knowledge of patient care and patient problems. Excellent human relations and written and oral communication skills. Ability to problem-solve. WORKING ENVIRONMENT/EQUIPMENT: Standard hospital, clinical, and/or office environments. Standard office equipment. SALARY RANGE: Actual salary commensurate with experience. WORK SCHEDULE: On-site, Monday through Friday, 8\:00 am to 5\:00 pm.

**Pasadena, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2600207 **EDUCATION & EXPERIENCE:** **Minimum Qualifications:** + Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **LICENSES, REGISTRATIONS OR CERTIFICATIONS:** **Required:** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **JOB SUMMARY:** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS:** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **Marginal or Periodic Functions:** + Performs related duties as required. + Adheres to internal controls established for department. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective, and efficient manner. + Locks office and secures files containing money or confidential information when away from workstation. + Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of the team/department. **KNOWLEDGE/SKILLS/ABILITIES:** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **WORKING ENVIRONMENT/EQUIPMENT:** + Standard hospital, clinical, and/or office environments. + Standard office equipment. **SALARY RANGE:** Actual salary commensurate with experience. **WORK SCHEDULE:** On-site, Monday through Friday, 8 am to 5 pm. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

**Angleton, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2506798 Patient Services Specialist I - (Onsite) **Minimum Qualifications:** Associatedegree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Job Summary/Description:** The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **Job Duties:** **CUSTOMER SERVICE:** · Provides high level customer service in all interactions with internal and external customers. · Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. · Answers calls accurately and with exceptional customer service at all times and ensure the caller's needs are met. · Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. · Acts as patient advocate and liaisons with various departments to meet mutual goals. · Addresses concerns patients, provide service recovery, and escalates issues as needed. **SCHEDULING:** · Schedules appointments and completes reminder calls to patients for scheduled appointments. · Coordinates financial counseling for day surgery · Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information. · Provides out of pocket cost estimates to patients and counsels patients about unpaid bills. · Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** · Patients arrive and prepare paperwork/chart for visit. · Appropriate receipts for all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** · Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. · Obtains and documents information required for third party reimbursement. · Ensures compliance with Medicare and third-party coverage. · Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **Salary Range:** Actual salary commensurate with experience or range if discussed and approved by the hiring authority. **Work Schedule:** On-site, Monday through Friday, 8am to 5pm, and as needed on occasion. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

**Angleton, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2600423 **EDUCATION & EXPERIENCE:** **Minimum Qualifications:** + Associate's degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Preferred Qualifications:** + Bilingual (English/Spanish) preferred. **LICENSES, REGISTRATIONS OR CERTIFICATIONS:** **Required:** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **JOB SUMMARY:** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS:** **CUSTOMER SERVICE:** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **SCHEDULING:** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **DISPOSITION:** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **Marginal or Periodic Functions:** + Performs related duties as required. + Adheres to internal controls established for department. + Reads all OSA Announcements and relevant communications relating to job duties. + Successfully completes competency-based training and testing on an annual basis. + Prioritizes and completes all work in an accurate, effective, and efficient manner. + Locks office and secures files containing money or confidential information when away from workstation. + Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential. + Participates in team meetings/activities and supports the philosophy and goals of the team/department. **KNOWLEDGE/SKILLS/ABILITIES:** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **WORKING ENVIRONMENT/EQUIPMENT:** + Standard hospital, clinical, and/or office environments. + Standard office equipment. **SALARY RANGE:** Actual salary commensurate with experience. **WORK SCHEDULE:** On-site, full-time, 40 hours per week. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

**Angleton, Texas, United States** Patient Care UTMB Health Requisition # 2507108 **Minimum Qualifications:** **Education and Experience:** Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Licenses, Certifications, & Registrations** For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. **Preferred Qualifications:** Customer service experience in a medical office environment a plus. **JOB SUMMARY** The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **ESSENTIAL JOB FUNCTIONS** **_CUSTOMER SERVICE:_** + Provides high level customer service in all interactions with internal and external customers. + Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. + Answers calls accurately and with exceptional customer service at all times. + Ensures caller's needs are met and accurate information is obtained. + Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.Completes telephone encounter process if appropriate. + Acts as patient advocate and liaisons with various departments to meet mutual goals. + Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. + Addresses concerns of patients, provides service recovery, and escalates issues as needed. **_SCHEDULING:_** + Applies the policies of the clinical entity to schedule appointments. + Coordinates financial counseling for day surgery. + Completes reminder calls to patients for scheduled appointments. + Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. + Provides out of pocket cost estimates to patients. + Counsels patients about unpaid bills. + Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **_ARRIVAL:_** + Arrives patients and prepares paperwork/chart for visit. + Appropriately receipts all monies collected, tokens distributed, and deferments authorized. **_REGISTRATION:_** + Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. + Obtains and documents information required for third party reimbursement. + Ensures compliance with Medicare and third-party coverage. + Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **_DISPOSITION:_** + Fully dispositions each patient within the designated timeline. + Adheres to internal controls established for department. **KNOWLEDGE/SKILLS/ABILITIES** + Proficient in use of PC with experience in Excel, Word, and database management packages. + Analytical and ability to collect and trend data. + Knowledge of patient care and patient problems. + Excellent human relations and written and oral communication skills. + Ability to problem-solve. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation

Minimum Qualifications: Education and Experience: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. Licenses, Certifications, & Registrations For departments reporting under Health System Ambulatory Operations, a valid Basic Life Support (BLS) certification must be obtained within 90 days of hire. Certification must be maintained for the duration of their employment in this position. Preferred Qualifications: Customer service experience in a medical office environment a plus. JOB SUMMARY The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. ESSENTIAL JOB FUNCTIONS CUSTOMER SERVICE: Provides high level customer service in all interactions with internal and external customers. Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. Answers calls accurately and with exceptional customer service at all times. Ensures caller's needs are met and accurate information is obtained. Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate. Acts as patient advocate and liaisons with various departments to meet mutual goals. Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail. Addresses concerns of patients, provides service recovery, and escalates issues as needed. SCHEDULING: Applies the policies of the clinical entity to schedule appointments. Coordinates financial counseling for day surgery. Completes reminder calls to patients for scheduled appointments. Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information. Provides out of pocket cost estimates to patients. Counsels patients about unpaid bills. Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. ARRIVAL: Arrives patients and prepares paperwork/chart for visit. Appropriately receipts all monies collected, tokens distributed, and deferments authorized. REGISTRATION: Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. Obtains and documents information required for third party reimbursement. Ensures compliance with Medicare and third-party coverage. Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. DISPOSITION: Fully dispositions each patient within the designated timeline. Adheres to internal controls established for department. KNOWLEDGE/SKILLS/ABILITIES Proficient in use of PC with experience in Excel, Word, and database management packages. Analytical and ability to collect and trend data. Knowledge of patient care and patient problems. Excellent human relations and written and oral communication skills. Ability to problem-solve. Equal Employment Opportunity UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.