Account Representative jobs at UWorld - 432 jobs

Job Title: Customer Service Representative II Work Arrangement: 100% Onsite Contract / Seasonal Schedule: Full-Time, Monday-Friday The Customer Service Representative II performs journey-level customer service activities initiated by the general public. This role provides in-person and telephone assistance, processes service requests, resolves customer issues, and ensures accurate handling of records, payments, and transactions while applying discretion and established policies. Key Responsibilities Confer with customers by telephone or in person to provide information about products or services. Provide services such as licenses, registrations, titles, permits, or program eligibility information. Take or enter orders, cancel accounts, and obtain details of customer complaints. Ensure appropriate actions are taken to resolve customer problems. Maintain accurate records of customer interactions, transactions, inquiries, and resolutions. Resolve service or billing complaints, including refunds, exchanges, or bill adjustments. Complete contract forms, change of address records, and service discontinuance orders using computer systems. Refer unresolved customer grievances to appropriate departments for further investigation. Determine charges for services requested, collect payments or deposits, or arrange for billing. Contact customers to respond to inquiries or provide updates on claim investigations or adjustments. Additional Duties Perform research, compile information, and analyze policies and procedures to resolve customer issues. Use discretion when releasing sensitive or confidential information. Periodically handle money receipts, reconcile cash, and prepare or transmit deposits to the bank or state treasurer as required. Qualifications & Skills Proven customer service experience in a public-facing environment. Ability to resolve difficult customer service complaints or problems. Strong communication, organizational, and problem-solving skills. Ability to work accurately with cash, records, and computer systems. Ability to follow established guidelines and procedures.

Job Title: Customer Service Representative II 2 Openings: Tucson, AZ 85705 3 Openings: Tucson, AZ 85711 3 Openings: Tucson, AZ 85714 Work Arrangement: 100% Onsite Position Type: Contract / Seasonal Schedule: Full-Time, Monday-Friday Position Summary The Customer Service Representative II performs journey-level customer service activities initiated by the general public. This role provides in-person and telephone assistance, processes service requests, resolves customer issues, and ensures accurate handling of records, payments, and transactions while applying discretion and established policies. Key Responsibilities Confer with customers by telephone or in person to provide information about products or services. Provide services such as licenses, registrations, titles, permits, or program eligibility information. Take or enter orders, cancel accounts, and obtain details of customer complaints. Ensure appropriate actions are taken to resolve customer problems. Maintain accurate records of customer interactions, transactions, inquiries, and resolutions. Resolve service or billing complaints, including refunds, exchanges, or bill adjustments. Complete contract forms, change of address records, and service discontinuance orders using computer systems. Refer unresolved customer grievances to appropriate departments for further investigation. Determine charges for services requested, collect payments or deposits, or arrange for billing. Contact customers to respond to inquiries or provide updates on claim investigations or adjustments. Additional Duties Perform research, compile information, and analyze policies and procedures to resolve customer issues. Use discretion when releasing sensitive or confidential information. Periodically handle money receipts, reconcile cash, and prepare or transmit deposits to the bank or state treasurer as required. Qualifications & Skills Proven customer service experience in a public-facing environment. Ability to resolve difficult customer service complaints or problems. Strong communication, organizational, and problem-solving skills. Ability to work accurately with cash, records, and computer systems. Ability to follow established guidelines and procedures.

Revenue Cycle Professional Billing (Medical Specialties) is looking for a Senior Billing Clerk/Patient Account Representative for Commercial Insurance Professional Receivables. Responsible for accurate claim submission, resolve complex insurance inquiries and reimbursement issues; monitor and analyze outstanding insurance receivables with responsibility for ensuring optimal reimbursement. Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. Responsibilities* * Status patient accounts for nonpayment from Commercial Insurances, initiating appropriate follow-up action, respond to all levels of financial inquiries from patients, payers, hospital and department personnel. * Monitor and analyze Commercial reimbursement levels. * Recommend and implement corrective action for insufficient payment or inappropriate rejections. * Analyze nonpayment situations and recommend procedure changes which may resolve such negative trends. * Resolve daily edits. * Review claim forms for accuracy and completeness. * Maintain unit productivity and quality assurance requirements. Required Qualifications* * High school diploma or equivalent combination of education and experience. * Ability to handle multiple tasks timely. * Knowledge of Medical Insurance reimbursement policies and procedures. * Ability to type 40-60 wpm with accuracy may be necessary. * Proficiency in use of computers and software, including Microsoft Office product. * Demonstrated excellent verbal and written interpersonal skills. * 1-2 yrs office experience, including at minimum six months in a hospital or physician business office. * Demonstrated ability to handle multiple items simultaneously and produce high-quality work in a timely, accurate and efficient manner. * Demonstrated experience efficiently and professionally handling and protecting items confidential in nature. Demonstrated ability work in a team environment, build trust in the working relationships with other staff and faculty. * Demonstrated ability to work independently. * Demonstrated attention to details. * Demonstrated problem solving abilities are necessary. Desired Qualifications* * Knowledge of University of Michigan and UMHS policies, procedures and as well as regulatory requirements. * Experience with UMHS systems including MiChart, Outlook, Epremis, CHAMPS, Availity, as well as other payer websites. * Professional or Facility billing experience within the last 5 years. * 2-3 year's office experience, including 1-2 years in a hospital or physician business office performing Commercial collection functions. * Facility Billing experience could be considered. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

University of Michigan Orthotics and Prosthetics Center The University of Michigan Orthotics and Prosthetics Center is a large multi-disciplinary clinic dedicated to providing high quality orthotic, prosthetic, and pedorthic services for adults and children. The 30,000 square foot facility is located on Industrial Hwy, Ann Arbor, MI. The Orthotics and Prosthetics Center at Michigan Medicine is one of the few Universities based facilities in the country that offers comprehensive services and has been awarded the maximum three-year accreditation by the American Board for Certification in Orthotics, Prosthetics & Pedorthics. This individual will play an important role in researching insurance eligibility, authorization and billing requirements. In addition, this individual will support the patient financial liability process, while providing the highest quality customer service. We are seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees. Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. What Benefits can you Look Forward to? * Excellent medical, dental and vision coverage effective on your very first day * 2:1 Match on retirement savings Responsibilities* Job Duties * Perform critical and complex billing functions that require analysis, evaluation, and a thorough understanding of the accounts receivable system. Daily tasks include prescription review, pending orders, benefits, and eligibility analysis, updating WIP icons, communicating with clinicians, and reviewing modifiers and patient signatures. * Obtain authorizations as required by various carriers via telephone, fax, and online systems to ensure efficient patient turnaround time. * Review charges for accuracy and compliance in secondary system (OPIE) prior to billing (includes referral shells, detailed orders and modifiers) and submit charges via the MiChart interface and ensure charge reconciliation. * Review and resolve insurance issues to mitigate claim denials. * Provide support to clinicians in researching and explaining insurance/billing information to patients. * Provide quality customer service - directly answer/respond to patient financial insurance questions. * Provide patient counseling regarding estimated out of pocket financial liability (coinsurance, deductibles, etc.) and coordinate/collect patient payments. * Collaborate with Revenue Cycle staff to ensure charges are billed correctly and that the correct authorizations are obtained for specific HCPCS codes. * Complete monthly WIP review meetings with assigned clinicians to ensure all active patients are processed timely to reduce delays. * Establish and maintain regular communication with patients, physicians, O&P clinicians, and payors to support efficient billing, authorizations, and overall patient care. Required Qualifications* * 3- 5 years of billing/insurance experience- extensive knowledge of billing requirements and practices of various insurance carriers including but not limited to: auto, worker's compensations, private health, and others such as Tricare, Medicare and Medicaid. * Expertise in utilizing payer portals/websites (eligibility and benefits). * Excellent written, verbal and face-to-face communication skills, including ability to effectively explain relevant insurance information to patients, as well as communicate with insurance plans and internal customers. Proper phone etiquette. * Ability to work independently and collaboratively in a team-oriented environment; professional and friendly demeanor. * Good organizational and time management skills to effectively juggle multiple priorities and time constraints. * Ability to exercise sound judgement and problem-solving skills. * Proficient in Microsoft Excel, Word, and Outlook. * Ability to handle patient and organizational information in a confidential manner. Desired Qualifications* * Four-year degree in Business Administration or related field. * Knowledge of medical terminology, preferably in the field of Physical Medicine & Rehabilitation and DME/Orthotics and Prosthetics. * Familiarity with Epic and OPIE systems. Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes

About Us At TCT, we are a therapist-owned and operated company passionate about providing exceptional Physical Therapy, Occupational Therapy, and Speech Therapy in assisted living settings. Our mission is to restore independence through compassionate and high-quality care. We take pride in fostering a supportive, close-knit culture that values collaboration and professional growth. At TCT, you'll enjoy competitive pay, flexible schedules, rewarding work, and a comprehensive benefits package. Our values-Tailored, Transformative, Transparent, Compassion, Care, and Community (T's and C's)-guide everything we do. Why Join Us? Comprehensive Benefits: Medical, dental, vision, and life insurance. Work-Life Balance: Flexible scheduling and paid time off. Recognition & Rewards: Employee reward and recognition programs. Growth Opportunities: On-the-job training and upward mobility. Position Details We're looking for a full-time Medical Biller to join our team in Columbus, OH. This on-site position is ideal for candidates who are detail-oriented, organized, and thrive in a collaborative environment. Key Responsibilities Log payments from insurance companies and patients, maintaining accurate records. Update billing addresses and contact details as needed. Follow up on delinquent payments, resolve denial instances, and file appeals. Submit claims and process billing data for insurance providers. Verify insurance benefits for new and existing clients. Administrative Support: Assist with faxing, answering calls, emails, and text messages. Requirements Minimum 1 year of medical billing experience in a healthcare setting. Associate's Degree in Medical Billing, Coding, or a related field. Proficiency with: Google Suite Microsoft Excel and Word CMS 1500 Availity platform Compensation Competitive and based on experience. Let's talk!

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The Supervisor, Patient Experience (H) provides general oversight of the patient care experience. The incumbent ensures that medical services are coordinated in a timely, accurate and courteous manner according to established guidelines. CORE JOB FUNCTIONS: Provides leadership, education, and orientation to all patient experience specialist staff. Monitors daily staff productivity and communications results, discrepancies, and solutions. Strategizes with leadership to identify and improve patient care services. Manages a timely investigation and response to all patient concerns/complaints/grievances for clinical service areas, including interviewing staff and reviewing medical records. Facilitates effective communication between patients, families, and providers to enhance patient family-centered care and ensure common goals. Negotiates and mitigates expectations to promote satisfaction, ensure quality and safety and minimize the risk of adversarial outcomes. Provides consultation for professional staff and hospital concerning disclosure in collaboration with Risk Management. Develops appropriate resolutions with risk management staff to manage patient incidents and prevent adversarial outcomes effectively. Responds to requests for intervention to assist in managing challenging patient/family situations. Collaborates with clinical service area management and administrative leadership, front-line staff, or other hospital service area management and administrative leadership to provide real-time support and improvement strategies to reach an effective resolution. Accessible via text or page during Office of Patient Experience hours of operations. Drafts formal responses to patients on behalf of senior and administrative leadership (CEO, COO, CNO, CMO) in writing. Conducts rounds with unit-based patient experience specialists and interdisciplinary teams in assigned clinical areas to obtain pre-emptive feedback. Documents information regarding patient and staff concerns and requests in the department's database and disseminates data for quality assurance purposes. Generates specific reports to highlight clinical services areas opportunities for improvement efforts, including progress, obstacles, and trends in complaints and compliment data. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with university policies and procedures. Ensures employees are trained on controls within the function and on university policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: Education: Bachelor's degree in a relevant field required preferred Experience: Minimum 2 years of relevant customer service leadership experience preferred Knowledge, Skills, and Attitudes: Ability to maintain effective interpersonal relationships. Commitment to the University's core values. Ability to direct, manage, implement, and evaluate department operations. Ability to establish department goals and objectives that support the strategic plan. Ability to effectively plan, delegate and/or supervise the work of others. Ability to lead, motivate, develop, and train others. Proficiency in computer software (i.e., Microsoft Office). The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

The Account Representative is part of the Finance Department and works in the front office of the Animal Health Institute. The Account Representative performs a variety of front office operations and provides support for the students, faculty, staff, and pet owners at the Animal Health Institute. The position reports to the Assistant Manager of Patient Accounts for the Midwestern University Animal Health Institute (AHI). Essential Duties and Responsibilities * Greet and direct clients and visitors at the Companion Animal Clinic and the Equine Bovine Center * Check in patients curbside as they enter the Animal Health Institute grounds * Schedule appointments for veterinary patients and complete registration for the Equine Bovine Center and the Companion Animal Clinic. * Answer phones and direct client questions appropriately * Enter client/patient information into the practice management software * Utilize correct veterinary terminology * Perform cashiering/over the counter payments and collections * Differentiate routine veterinary cases from emergency cases * Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the Animal Health Institute * Monitor and maintain various reports and daily deposits for the College of Veterinary Medicine * Document appropriate notes in practice management software * Generate receipts to clients * Explain charges/balances to clients * Prepare account adjustments for approval and process refunds * Work extended hours and weekends with flexible schedule * On occasion, animal handling may be required * Must treat all employees, students, and clients with a high level of respect while providing excellence in customer service, following the guidelines of MWU and the Animal Health Institute * Provide support for other MWU clinics as needed * Other duties may be assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other qualifications include: * The position requires strict compliance with all policies and procedures * This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively * Compassion for pets and people- awareness and understanding of other's reactions Education and/or Experience High school diploma or GED is required. Must have a minimum of 2 years of experience working in a healthcare setting. Previous experience working in a veterinary animal hospital is preferred. Experience working in a team environment with a high focus on excellent customer service and the ability to maintain a professional demeanor, be detail oriented, and promote a welcoming atmosphere is essential Computer Skills Computer proficiency in MS Office (Word, Excel, Outlook) is required. The individual must have the ability to learn/navigate effectively in a practice management system. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 40 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Animal Allergies Statement: No inhibiting allergies to animals, hay, or dust. Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth. We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday's, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts. #MidwesternUniversityJobs #ZR

The Patient Account Representative is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The position reports to the Manager of Patient Accounts for the Midwestern University Dental Medicine Clinic. Essential Duties and Responsibilities * Greet and direct patients and visitors * Perform registration/check-in process, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures * Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, insurance coding and outstanding balances/collections according to patient's insurance benefits * Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires * Reschedule and cancel appointments and communicate as needed with patients/families and providers * Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate * Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic * Provide instructions prior to appointment as directed by provider * Provide directions/maps, and parking instructions * Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system * Update demographics when patient information changes * Add appropriate patient notes into practice management system * Verify insurance eligibility and benefits when necessary * Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic * Other duties may be assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Qualifications * The position requires strict compliance with all policies and procedures * This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively Education and/or Experience High school diploma or GED and a minimum of 2 years' experience working in a healthcare setting required. Previous experience working in a dental environment highly desired. Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential. Computer Skills Computer proficiency in MS Office (Word, Excel, Outlook). The individual must have the ability to learn the Dental Software Management System. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk for long periods of time. The employee must frequently lift and /or move up to 10 pounds and regularly lift and/or move up to 40 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth. We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday's, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Key Account Service Representative Account management for our Key Account, Catalog, Ecommerce, and regional customers. Partner with our customers to maximize Clark's shipments. Manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers. What You'll Do: Maintain an accurate order pool and manage customer expectations accordingly. Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark's shipping potential. Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers. Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information. Provide updates on product availability and status, and request extensions on purchase orders when necessary. Document order changes and communicate any variances from the original purchase order agreement. Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information. Update, validate, and audit Customer Table/Master information. Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing. Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third-party websites. Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary. Own and distribute customer-facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed. Maintain proficiency in all reporting tools currently utilized by the business. What You'll Bring: High School Diploma: bachelor's degree preferred Strong customer service skills; Excellent communication skills Ability to analyze data Bilingual - No 2-4 years of Account Management Experience Customer Service Experience Reporting - creating and running reports, understanding of selling and forecasts Prioritize workload - strong organizational skills Ability to utilize multiple applications Excel Proficient Disclaimer This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice. About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.Actual compensation within a pay range will be based on factors including but not limited to a candidate's relevant experience, qualifications, performance, Clarks' business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.

PLEASE BE ADVISED that this position is covered by the collective bargaining agreement between Cook County and the AFSCM Union. Pursuant to the collective bargaining agreement, Cook County will exhaust internal eligible applicants prior to considering external applicants. Cook County is assembling a list of qualified candidates for this position that will be considered should the position not be filled with internal eligible applicants. LOCATION: 600 HOLIIDAY PLAZA DR MATTESON, IL DEPARTMENT: REVENUE CYCLE SHIFT: 8:00AM - 4:00PM PAY RANGE: $26.404 Salary is commensurate with years of experience indicated at time of application submittal. Experience not disclosed or documented at the time of application will not be considered for initial step placement. Job Summary AFSCME 1178 The Third-Party Billing and Follow Up Representative facilitates the billing and collection processes of outstanding accounts receivable. Analyzes claims to determine compliant and accurate coding, charging; reviews file to confirm demographic and billing information is updated. Makes recommendations to improve billing and collection practices in an effort to decrease the reimbursement timeframe and accuracy of payment. Processes legal requests for information; ensures proper authorization is on file to support the request. Typical Duties * Facilitates the billing and collection processes of outstanding accounts receivable. * Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims including Medicare and other government and non-government accounts. * Monitors daily queues for customer services/quality and productivity to maintain acceptable level as established by the departments, alerts management of high call volume patterns. * Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers. * Documents conversations and/or actions taken to support all claims inquiries, review and/or reconsiderations; streamlines the follow-up process of team members assisting on the file. * Analyzes claims to determine compliant and accurate coding, charging; reviews file to confirm demographic and billing information is updated. * Works to resolve any claim or billing concerns and takes appropriate action to escalate issues to management when appropriate. * Develops relationships with patients, third party administrators, attorneys, vendors and other insurance payers. * Performs follow-up processes on accounts to work towards a zero balance. * Files a timely reconsideration or review of claim with supporting documentation such as a corrected claim, medical records and letter of explanation as necessary; communicates with departments to gather information needed to resolve the claim. * Makes use of the software and hospital systems in accordance with hospital policies and procedures. * Performs account system updates such as changes to financial class, eligibility status, payor contact information or rebills. * Communicates with team members of any changes or updates that may impact workflow outcomes such as billing address or contact information. * Performs balance transfers. * Develops weekly productivity reports for management; makes recommendations to improve billing and collection practices in an effort to decrease the reimbursement timeframe and accuracy of payment. * Processes legal requests for information; ensures proper authorization is on file to support the request. * Maintains compliance with all billing and collections practices and regulations set forth by local and federal government and any other governing agencies to include but not limited to Center for Medicaid & Medicare Services (CMS), American Health Information Management Association (AHIMMA), Health Insurance Portability and Accountability Act (HIPAA), etc. * Completes annual education requirements. * Performs special projects and other duties as assigned. Reporting Relationships Reports to the System Supervisor of Third-Party Billing and Collections. Minimum Qualifications * High School Diploma or GED (must provide proof at time of interview) * A minimum of One (1) year of experience in hospital third party billing and account follow-up is required. * Current experience with a hospital revenue cycle system is required. Preferred Qualifications * A minimum of One (1) year of experience in hospital third party billing and account follow-up within a multi-hospital system is preferred. * Bilingual English/Spanish or English/Polish is preferred. Knowledge, Skills, Abilities and Other Characteristics * Knowledge and familiarity with billing hierarchy levels and order of facilitation. * Knowledge of compliance and regulations for billing and collection practices set forth by local and federal government and any other governing agencies. * Knowledge of billing and collection processes in a hospital environment. * Knowledge of Microsoft Office Suite. * Knowledge of a hospital revenue cycle system. * Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups. * Strong interpersonal and customer service skills. * Demonstrate good phone and email etiquette skills with strong response times both on the phone and electronically. * Demonstrate good computer and typing skills to support thorough documentation of phone call. * Demonstrate analytical, problem-solving, critical thinking, and conflict resolution skills. * Demonstrate attention to detail, accuracy and precision. * Ability to prioritize, plan, and organize projects and tasks. * Ability to multi-task and meet deadlines in a fast paced and stressful environment. * Ability to adhere to department policies and standards utilizing best practices. * Ability to maintain a professional demeanor and composure when challenged. * Ability to function autonomously and as a team member in a multidisciplinary team. * Ability to perform accurate and reliable mathematical calculations. * Ability to see and hear clearly (including with correction). Physical and Environmental Demands This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified. For purposes of the American with Disabilities Act, "Typical Duties" are essential job functions. VETERAN PREFERENCE PLEASE READ When applying for employment with the Cook County Health & Hospital System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service. To take advantage of the preference a Veteran must: * Meet minimum qualifications for the position. * Identify self as a Veteran on the employment application by answering "Yes" to the question, "Are you a Military Veteran?" * Attach a copy of their DD 214, DD 215, or NGB 22 (Notice of Separation) at time of application filing. Please note: If you have multiple DD 214's, DD 215's, or NGB 22's, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable. OR A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing. If items are not attached, you will not be eligible for Veteran Preference. VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING. BENEFITS PACKAGE * Medical, Dental, and Vision Coverage * Basic Term Life Insurance * Pension Plan * Deferred Compensation Program * Paid Holidays, Vacation, and Sick Time * You may also qualify for the Public Service Loan Forgiveness Program (PSLF) For further information on our excellent benefits package, please click on the following link: ****************************** * Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview. * Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen. * CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor. COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

is to create claims invoices to 3 rd party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment. Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3 rd party carriers timely Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner Maintain and report personal KPI data to Manager on a weekly basis Responsible for interpreting and following up on claim denials from 3 rd Party carriers for specified plans Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans Assist AR Manager and Commercial Claim Supervisor on special projects as needed. Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning Be a resource for retail units for questions relating to billing Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization

The primary purpose of this position is to create claims invoices to 3rd party insurance carriers for commercial products and to monitor aging to ensure proper and timely payment. * Responsible for correcting claim data in Acuity Logic system prior to billing for specified plans * Responsible for submitting both paper and electronic claims in Acuity Logic for specified plans to 3rd party carriers timely * Responsible for submitting manual vouchers and invoices to plans that don't accept claim forms in a timely manner * Maintain and report personal KPI data to Manager on a weekly basis * Responsible for interpreting and following up on claim denials from 3rd Party carriers for specified plans * Responsible for monitoring the aging of specified plans to ensure prompt and accurate payment for specified plans * Develops expertise in specific plans assigned to the position and acts as a department and company resource for questions relating to billing of these plans * Assist AR Manager and Commercial Claim Supervisor on special projects as needed. * Communicates all system, site, and billing company issues to the AR Manager on a timely basis to allow management oversight and proper resource planning * Be a resource for retail units for questions relating to billing * Makes recommendations for efficiencies, processes, etc. which will deliver quality, cost savings, and/or profitability improvements within the department and / or across the organization * High school diploma or GED or equivalent * 1 year AR experience with 3rd party billing * Knowledge of insurance billing processes * Entry level PC skills in MS Windows, Word and Excel * Effective verbal and written communication skills to effectively speak with coworkers, and prepare concise and accurate reports * Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual Benefits * 401(k) with Match * Medical/Dental/Life/STD/LTD * Vision Service Plan * Employee Vision Discount Program * HSA/FSA * PTO * Paid Holidays * Benefits applicable to full Time Employees only. Physical Demands * This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Minimum Qualifications Bachelor's degree in related field from an accredited institution. One year's relevant experience. Experience working in an academic or special library or book conservation. Supervisory or lead experience. Experience with bibliographic search techniques. Proficiency with office software, including word processing, spreadsheets and presentation software. Willingness to learn and adapt to complex bibliographic software and research skills to interpret individual rare items for researchers. Strong organizational skills. Strong interpersonal, written and verbal communication skills. Valid Michigan Driver's license. License to operate order picker lift truck required by the Occupational Safety and Health Administration ( OSHA ), or ability to obtain license within probationary period.

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence. Our Mission We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios. About the Role As Sr. Commercial Collector you will be responsible for coordinating advanced collection activities with all Collection team in accordance with the policies, objectives and goals established by Management. Specific duty involves reducing 60 past due contract, preventing them rolling 91 days past due. This position is accountable to the AVP Collection. Overall duties ensure Orion's service commitments are met; company policies are adhered to and is accountable for advanced collections matters as they become assigned. As a steward of the company's reputation and regulatory standing, this position upholds ethical practices throughout the department. Key Responsibilities Collects delinquent, impaired, and pre-non-accrual accounts. Works on electronic work lists in LeaseWorks and CMARS, ensuring timely action on accounts. Meets call volume minimums and maintains established Nonaccrual Roll Rates. Employs effective negotiation techniques to mitigate losses on delinquent accounts. Establishes Fair Market Values and documents collection efforts and strategies in LeaseWorks and CMARS. Handles company Watchlist accounts and keeps management updated on developments. Communicates with various stakeholders on settlement offers and related legal matters. Utilizes company tools and experience to minimize the progression of accounts to Non-accrual. Regularly communicates with clients to recommend actions for accelerating collections. Assists with identifying difficult accounts and provides suggestions for collections strategies. Reviews files for potential repossession or extension requests. Shares insights and experiences with front-end collections and supports management. Aids in training new collectors and manages non-accrual account transfers into CMARS. Coordinates with third-party vendors as needed and ensures compliance with internal policies. Reports daily collections metrics and performs other duties as assigned. Requirements Proven negotiation and communication skills Considerable knowledge of the FTC Fair Debt Collection Practices Act Proven collection skills and knowledge of standard collection practices Skill in the use of various software applications including but not limited to MS Word and Excel, CMARS, IFS LeaseWorks, Credit Bureaus, Accurint and others. Ability to prioritize and organize work efficiently Identify and make recommendations to implement improved processes Good oral and written skills with the ability to influence and attain closure on collection issues. Strong research abilities demonstrating effective skip tracing and asset search techniques with a desire to resolve issues timely. Able to manage multiple priorities, act decisively in all problem resolution areas and perform under pressure. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short-Term & Long-Term Disability Wellness Resources

Under general supervision, the Lead Water Distribution and Collection Specialist performs the full range of skilled, journey-level plumbing work involved in the installation, maintenance, modification, inspection, and repair of mechanical plumbing systems and fixtures related to water, gas, oil, steam, sewage, fire prevention, and refrigeration systems including automated systems. The position provides lead work direction to skilled, semi-skilled, and unskilled workers in the plumbing trade and ensures work meets safety, compliance, and operational standards. The incumbent's primary responsibility is leading potable and recycled water distribution and collection system operations across campus, including monitoring, testing, and chemically treating water systems to maintain quality and compliance. The role includes performing backflow prevention device testing, cross-connection control, and ensuring regulatory adherence through documentation and preventive maintenance activities. Additional duties include estimating labor and materials for plumbing projects, maintaining shop tools and equipment, inspecting contractor work, using computerized maintenance systems for record-keeping, and ensuring work meets applicable codes and standards. The incumbent collaborates closely with other trades within Facilities Development and Operations to maintain the reliability and safety of the university's utility systems. Key Responsibilities Provide lead work direction to skilled, semi-skilled, and unskilled staff in plumbing and water distribution operations; assign, monitor, and inspect work for compliance with codes, standards, and safety requirements Perform the full range of skilled plumbing work, including installation, modification, repair, and maintenance of mechanical plumbing systems for water, gas, oil, steam, condensate, sewage, fire prevention, and refrigeration Lead and perform maintenance, testing, and repair of potable and recycled water systems; monitor, test, and chemically treat water to maintain compliance with health and safety standards Conduct backflow device testing, recordkeeping, and maintenance; perform recycled and potable water cross-connection testing and corrective actions per regulatory standards Perform routine inspections, troubleshoot plumbing systems, and complete repairs to ensure reliability and water quality Estimate cost, labor, and materials; coordinate with other trades and contractors to ensure efficient and compliant project execution Follow established safety procedures, maintain required certifications, and ensure adherence to Cal/OSHA, state plumbing codes, and university safety policies Maintain detailed maintenance and testing records, document as-built changes, and prepare standard reports using computerized maintenance management systems (CMMS) Communicate effectively with campus constituents to address plumbing service needs and ensure timely resolution of issues Knowledge, Skills & Abilities Thorough knowledge of the methods, materials, tools, and equipment used in the plumbing trade and water distribution systems Working knowledge of effective supervisory and work coordination practices Thorough understanding of applicable state and federal health and safety codes, including California State Plumbing Code and Division of Industrial Safety orders Ability to lead, instruct, and coordinate the work of a small crew Ability to read, interpret, and work from blueprints, plans, and specifications Skill in estimating time, materials, and labor for plumbing projects Ability to maintain records and prepare standard and complex reports Strong problem-solving and troubleshooting skills with the ability to analyze and respond appropriately to emergency situations Ability to operate and maintain a variety of hand and power tools, testing instruments, and water treatment equipment Proficiency with computerized maintenance management and building automation systems Strong interpersonal and communication skills; ability to foster a positive, respectful, and customer-focused work environment Ability to take initiative, organize and prioritize work effectively, and meet deadlines with minimal supervision Commitment to workplace safety, sustainability, and continuous improvement Required Qualifications These abilities normally would be acquired through any combination of progressively responsible training and experience which demonstrates achievement journey-level skills equivalent to that acquired through completion of a standard plumber's apprenticeship program One to two years of experience as a journey-level plumber that included work coordination responsibilities Possession of a valid California Driver's License and driving record that allows for the operation of any vehicle or equipment required for the position License A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses. Preferred Qualifications Possession of backflow prevention assembly testing credential Possession of cross-connection specialist credential Possession of Water Distribution or Treatment Operator credential (Grade 2 minimum) Experience leading groups of skilled, semi-skilled and unskilled trades people Experience with a public water system (PWS) Compensation Classification: Lead Plumber Anticipated Hiring Range: $7,551/month - $8,014/month (Step 7 - Step 10) CSU Salary Range: $ 6,705/month - $ 9,768/month (Step 1 - Step 20) San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary. Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Work Schedule Selected candidates will be placed in one of the following shifts based on operational needs. Monday - Friday, 7:30 a.m. to 4:00 p.m. Contact Information University Personnel ************* ************ CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at ****************************************************** and questions may be sent to *************. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at **************************************************************** The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at ************ or by email at ************************. Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at ******************************************************************* The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at ************ or by email at **********************. Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Under the general supervision of the Assistant Bursar, the Student Accounts Representative supports student finance and cashiering services in Workday Student. The role emphasizes accurate account maintenance, excellence in customer service, financial integrity, collaboration with campus partners, compliance with federal and institutional policies, and the timely completion of weekly review processes to ensure student success. Job Description: Key Responsibilities Customer Service & Outreach Serve as a primary contact for students and families, delivering timely and accurate support through multiple communication channels. Provide high-quality, student- and family-centered customer service by explaining account activity, payment deadlines, and resolution options. Exercise strong problem-solving and conflict-resolution skills to de-escalate concerns. Collaborate on the review of defaulted installment plans and conduct outreach to students in arrears. Serve as backup cashier during peak activity periods. Billing, Discounts & Third-Party Support Assist senior representatives with sponsor and third-party billing in Workday, including contract review, invoicing, and payment tracking and posting. Manage the review and processing of corporate and institutional discounts and waivers. Refunds Process student refunds in Workday ensuring accuracy of refund calculations and confirming compliance with federal Title IV timelines. Weekly Controls & Release Reviews Complete weekly unapplied payment reviews, ensuring proper posting order (with financial aid applied before cash to support accurate refunding). Conduct scheduled diploma release reviews by checking holds, balances, pending aid, registration changes, and account notes, then approving or denying per policy. Perform transcript release reviews in accordance with federal aid rules, placing temporary overrides when warranted and notifying Registrar staff of actions taken. Collaboration, Data Integrity & Compliance Maintain accurate tuition coding and account records, review Workday reports, and partner with Financial Aid, Registrar, Housing, and Academic Advising to resolve issues affecting student accounts, transcripts, and diploma requests. Participate in cross-training to gain familiarity with other areas of Student Accounts, including refunds, collections, and cashiering, to provide operational backup when needed. Ensure all responsibilities are carried out in compliance with FERPA, PCI standards, and applicable federal and institutional regulations. Mandatory participation in student orientation events twice per year and other university events as assigned. Required Knowledge, Skills, and Abilities Commitment to delivering excellence in customer service while maintaining accuracy and professionalism. Strong attention to detail with ability to prioritize multiple responsibilities in a fast-paced environment. Professional judgment and maturity in handling sensitive and confidential information. Excellent interpersonal, problem-solving, and conflict-resolution skills with ability to communicate clearly with diverse audiences. Demonstrated financial literacy, including understanding of account balances, debits/credits, and reconciliation of discrepancies. Proficiency in Microsoft Excel, Word, and Outlook. Experience with Workday Student highly desired; familiarity with Jenzabar, and Perceptive Content a plus. Reliability in completing recurring weekly review cycles and documenting outcomes. Ability to adapt to new systems and processes quickly. Ability to work occasional evenings or weekends during peak periods. Bilingual (English/Spanish) proficiency preferred. Minimum Qualifications High school diploma or equivalent required; associate's degree preferred. 1-2 years of relevant office, finance, billing, or customer service experience required. Experience in higher education or a large not-for-profit organization preferred. Accreditation and equal opportunity Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights. Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************. The Annual Security and Fire Safety Report In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport For your health, Lynn University is smoke- and tobacco-free.

Under the general supervision of the Assistant Bursar, the Student Accounts Representative supports student finance and cashiering services in Workday Student. The role emphasizes accurate account maintenance, excellence in customer service, financial integrity, collaboration with campus partners, compliance with federal and institutional policies, and the timely completion of weekly review processes to ensure student success. Job Description: Key Responsibilities * Customer Service & Outreach Serve as a primary contact for students and families, delivering timely and accurate support through multiple communication channels. Provide high-quality, student- and family-centered customer service by explaining account activity, payment deadlines, and resolution options. Exercise strong problem-solving and conflict-resolution skills to de-escalate concerns. Collaborate on the review of defaulted installment plans and conduct outreach to students in arrears. Serve as backup cashier during peak activity periods. * Billing, Discounts & Third-Party Support Assist senior representatives with sponsor and third-party billing in Workday, including contract review, invoicing, and payment tracking and posting. Manage the review and processing of corporate and institutional discounts and waivers. * Refunds Process student refunds in Workday ensuring accuracy of refund calculations and confirming compliance with federal Title IV timelines. * Weekly Controls & Release Reviews Complete weekly unapplied payment reviews, ensuring proper posting order (with financial aid applied before cash to support accurate refunding). Conduct scheduled diploma release reviews by checking holds, balances, pending aid, registration changes, and account notes, then approving or denying per policy. Perform transcript release reviews in accordance with federal aid rules, placing temporary overrides when warranted and notifying Registrar staff of actions taken. * Collaboration, Data Integrity & Compliance Maintain accurate tuition coding and account records, review Workday reports, and partner with Financial Aid, Registrar, Housing, and Academic Advising to resolve issues affecting student accounts, transcripts, and diploma requests. Participate in cross-training to gain familiarity with other areas of Student Accounts, including refunds, collections, and cashiering, to provide operational backup when needed. Ensure all responsibilities are carried out in compliance with FERPA, PCI standards, and applicable federal and institutional regulations. Mandatory participation in student orientation events twice per year and other university events as assigned. Required Knowledge, Skills, and Abilities * Commitment to delivering excellence in customer service while maintaining accuracy and professionalism. * Strong attention to detail with ability to prioritize multiple responsibilities in a fast-paced environment. * Professional judgment and maturity in handling sensitive and confidential information. * Excellent interpersonal, problem-solving, and conflict-resolution skills with ability to communicate clearly with diverse audiences. * Demonstrated financial literacy, including understanding of account balances, debits/credits, and reconciliation of discrepancies. * Proficiency in Microsoft Excel, Word, and Outlook. * Experience with Workday Student highly desired; familiarity with Jenzabar, and Perceptive Content a plus. * Reliability in completing recurring weekly review cycles and documenting outcomes. * Ability to adapt to new systems and processes quickly. * Ability to work occasional evenings or weekends during peak periods. * Bilingual (English/Spanish) proficiency preferred. Minimum Qualifications * High school diploma or equivalent required; associate's degree preferred. * 1-2 years of relevant office, finance, billing, or customer service experience required. * Experience in higher education or a large not-for-profit organization preferred. Accreditation and equal opportunity Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, ***************************, or ***************; or to the U.S. Department of Education Office for Civil Rights. Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call *************** for questions about the accreditation of Lynn University. 2020 Lynn University Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling ***************. The Annual Security and Fire Safety Report In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport For your health, Lynn University is smoke- and tobacco-free.

TITLE Special Collections and Archives Specialist The Special Collections and Archives Specialist will provide highly responsible archival care, collection curation, and preservation for the Special Collections and University Archives Department. The position will also be responsible for assisting patrons with primary resources and providing high level research services to scholars, educators, journalists, and filmmakers. Work is performed under limited supervision and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies and Procedures. ORGANIZATIONAL RELATIONSHIPS Reports to : Assigned Manager in Special Collections and University Archives Supervises: May supervise Student Assistants directly or indirectly. ESSENTIAL DUTIES - May include, but not limited to the following: Performs receptionist duties; organizes and maintains filing system and correspondence for the department. Answers routine questions regarding access of special collections; resolves patron issues; and completes service requests submitted via email, phone, and/or in-person. Refers department email and reference questions to appropriate personnel in Special Collections and University Archives department. Analyzes, organizes, describes, sorts, and arranges collections according to professional best practices and national standards. Prepares documents, photographs, clothing and textiles, and artifacts for storage and filed in its proper location for retrieval. Maintains databased and creates collection level records for Special Collections and University Archives. Facilitates the creation/acquisition, processing, storage, and preservation of special collections. Establishes, refines, and documents guidelines, procedures, and workflows for archival processing and cataloging in accordance with national standards and best practices. Accessions new collections and updates acquisition files and databases. Maintains the quality and accuracy of bibliographic and related records in the library's content management system, CONENTdm, through updates, corrections, and authority control. Assists patrons on the use of databases and other library resources face-to-face, on the phone, and online as needed. In consultation with the Senior Assistant Dean of Special Collections and University Archives, selects and processes manuscript collections. Acquires materials in all formats and contributes to access and use of the special collections. Assists in managing administrative and donor records for all special collections and university archives. Interacts with prospective donors and negotiates the transfer and disposition of collections and deeds of gifts. Participates in shifting and stacks maintenance of special collections. Participates in public service hours in the Catherine Merchant Reading Room as well as fulfilling external requests. Assists in preparation and set up for special events. Assists in monitoring tables and booths for special events on and off campus. Tracks inquiries, service requests, time, consultations, and number of boxes destroyed and/or for storage for reporting purposes. Creates university and departmental forms in Adobe Acrobat, Excel, MS Word and Google. Provides reference and research support to TWU personnel and external patrons inquiring about the university history and the holdings that are part of the Woman's Collection. Assists in the preparation of procedure manuals and documentation of archival and collection systems. Assists in the collection and reporting of statistics. Supports the curation, research, installation, and deinstallation of exhibits. Helps produce content for social media posts. Conducts oral history interviews with donors and alumnae. ADDITIONAL DUTIES Assists the Senior Assistant Dean, managers, and librarians in the department as requested. Represents Special Collections and University Archives to external bodies across campus. Engages in relevant professional development activities. Performs other duties as requested. EDUCATION Bachelor's degree required, preferably in History, Art, Gender Studies, Multicultural Studies, or Women's Studies. Coursework in collection management, collection curation, metadata creation, and archival theory, practice, and methodology preferred. EXPERIENCE Five years of previous academic library experience required. Experienced working with desktop computer technology required. Experience with women's history, visual acumen, working with faculty, staff, and donors external to the library, and capacity to thrive in a changing environment preferred. REQUIREMENT Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures. Must possess a valid Texas driver's license. Must maintain confidentiality of work-related information and materials. KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential: Demonstrated knowledge of the following metadata standards: MARC; Dublin Core; EAD; METS; MODS. Knowledge of classification standards, authority records, and bibliographic standards including AACR2 and DACS. Knowledge of best practices for managing and preserving digital collections. Knowledge of data management issues and trends including knowledge of applications for organizing and managing research data. Demonstrated presentation and project management experience. Knowledge of archival practices and records maintenance skills. Knowledge of electronic records management and digital preservation theory principles, practices, and methodology. Skilled in Microsoft and Adobe software including Word, Excel, Access, Publisher, Photoshop, InDesign, Illustrator and Google Office Suite. Proven marketing skill including development of print collateral and electronic content. Advanced research skills using electronic and printed sources. Ability to utilize computer technology to access, gather, compile, examine, arrange, and analyze data and generate reports and communicate with others. Exceptional interpersonal skills, high level communication skills including written and verbal, advanced presentation and public speaking skills. Ability to champion the benefits of preserving women's history especially papers, documents, records, photographs, video, audio, artifacts, clothing, textiles, ephemera, and born-digital assets. Ability to problem-solve and prioritize. Ability to work independently and creatively, collaboratively, and effectively as a team member and independently to promote teamwork within the organization and to maintain effective work relationships with a wide range of constituencies in a diverse community. Ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgment based on an understanding of organizational policies and activities. Ability to interpret, adapt, apply, and integrate resources, policies, and information for the determination of procedures, solutions, and other outcomes. Ability to handle multiple and simultaneous tasks with ease. Ability to work effectively with a variety of groups and different audiences. Ability to have great attention to detail, accuracy, follow through, and be highly organized. Ability to deal well within a fast-paced and changing environment. Ability to deliver a superior customer service experience to a broad range of patrons. Ability to foster a cooperative work environment. Ability to implement short- and long- range goals. Ability to use digital cameras. Ability to lead and train student assistants and to organize and schedule work assignments. Ability to use a personal computer and other office equipment, including related university software and email. PHYSICAL DEMANDS The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The physical demands of this position include repetitive hand motion, hearing, listening, talking, walking, bending, stooping, crawling, crouching, balancing, reaching overhead, pulling, pushing, kneeling, squatting, ascending and descending ladders, lifting up to 40lbs, and eye strain from computer work. The employee is required to travel to represent the Special Collections & University Archives Department at events and is required to work occasional evenings and/or weekends. WORK ENVIRONMENT All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment. Employee may be exposed to conditions that affect the respiratory systems, such as fumes, odors, dust, mites, gases, or poor ventilation. SAFETY TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic. All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials. If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at ************ or ************

Under the general supervision of the Assistant Manager, Collections or Supervisor, Collections, this position is accountable for collecting on a higher stage of past due loans and minimize or prevent financial losses for the Credit Union. The main goals are to reduce delinquency, minimize loan losses and protect assets, while providing exceptional service to credit union members and employees. DIMENSIONS: To effectively collect on and manage the credit union's seriously past due loans; total loan portfolio of $451,000,000 Establish and follow up on payment arrangements to cure delinquency Maintain a productivity level consistent with those established for the department Maintain an “at standard” scorecard average of 85% Supervisory responsibilities This position reports directly to the Assistant Manager, Collections or Supervisor, Collections. There are no direct reports to this classification. NATURE & SCOPE Performs activities to collect past due amounts on seriously delinquent loans. Works with member to determine reason for delinquency and establish payment arrangements. Determines next course of action to negotiate with member to return loan to performing status. Follows up on promises to pay and broken promises. Performs required skip tracing to locate member. Provides high quality, consistent work and documentation. Utilizes critical thinking and negotiating skills to resolve difficult situations. Initiates demand letters, field chases or attorney letters as needed. Reviews and recommends loans for repossession action or charge off. Evaluates and recommends accounts for Workout or the Member Assistance Program. Effectively handles escalated, repossession, charge off, legal or Bankrupt calls. Supports department and corporate goals and objectives. Performs other relevant and related duties, as required. Education, skills, & abilities The Eight Superpowers Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships. Applies creative problem-solving to provide clarity, handle resources under one's control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company's success. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities. Other Education, Skills, and Abilities Associate's degree or equivalent experience preferred with approximately 2-5 years of applicable collections experience. Must have working knowledge of FDCPA guidelines and practices. Experience with Microsoft Applications (Excel, Word and Outlook). Working knowledge of business machines such as telephone systems, computers, copiers, fax machines, etc. Strong analytical, time management and organizational skills. Must have the ability to work well individually and as a member of a collections team. Excellent verbal/written communication skills; interpersonal skills, combined with flexibility and diplomacy. Ability to interface with members and credit union staff at all levels in courteous and professional manner in person or by phone. Must be self motivated and goal oriented. Ability to appear for work on time, follow direction from a supervisor, interact effectively with co-workers, understand and follow policies and procedures and accept constructive criticism. MAJOR ACCOUNTABILITIES Performs daily collection activities to reduce delinquency, minimize loan losses and protect credit union assets Provides credit counseling and exceptional service to resolve difficult member situations Analyzes, evaluates and makes recommendations to reduce delinquency PHYSICAL REQUIREMENTS Excellent ability to communicate, both verbally and in writing; ability to tolerate periods of continuous sitting; ability to lift up to 10 lbs. ENVIRONMENTAL CONDITIONS Work is primarily performed within a cubicle office setting. Subject to standard background noise found in an office environment. Note: Staff is expected to perform various tasks, projects and administrative duties as assigned. Management reserves the right to assign or change duties and tasks to this position at their discretion. Salary Range (hourly) $22.6756 - $28.3445