Guest Services Associate jobs at Vail Resorts - 5152 jobs
Park Services Associate
Six Flags Fiesta Texas 4.1
San Antonio, TX jobs
Park ServicesAssociate (Restrooms)
Job Type: Seasonal Pay Rate: $13/hr.
This is a seasonal position at Six Flags Fiesta Texas, in San Antonio, TX. This position offers a payrate of $13.00 per hour and also comes with perks such as: Free entry to any Six Flags Park for all employees and a guest with each visit, additional complimentary tickets for friends and family, discount of merchandise for all employees, flexible scheduling and daily and weekly pay available.
Responsibilities:
As a Park ServicesAssociates, you help the park facilities sparkle! You are constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests, team members and keep everything looking great. From sweeping the streets to refreshing active restrooms/facilities and greeting the guests, you'll be right in the center of the action and help keep everything in immaculate shape.
HOW YOU WILL DO IT:
Clean and sanitize active restrooms and other areas regularly throughout day
Restock restroom supplies such as toilet paper, soap, and paper towels
Monitor and report any maintenance issues or safety concerns
Provide exceptional customer service to park guests
Ensure compliance with health and safety regulations
Qualifications:
Must be 16 years or older
Friendly, outgoing personality interacting with large groups of people
Ability to work in an environment as fast-paced as our coasters, cleaning active restrooms and other areas
Demonstrate a strong work ethic and commitment to cleanliness
Must be able to read chemical labels and MSDS of cleaning substances
Enjoy cleaning and organizing
Strong attention to detail
Must be able to stand, walk, stoop, bend, lift, and reach throughout your shift
Excellent verbal communication skills
Be flexible and adaptable to change, as well as the ability and willingness to assist in other aspects of Park Services operations (including but not limited to the ability to be cross-trained and or learn other aspects as required)
OTHER NOTES:
May perform other duties beyond scope of above as necessary to support the park as a whole
Reports to Park Services Leadership
$13 hourly Auto-Apply 16h ago
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Guest Service Representative
Six Flags Great Adventure 4.1
Jackson, NJ jobs
Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.
Responsibilities:
Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person.
Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.
Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
Answer guest questions and give proper guidance when necessary.
Offer appropriate compensation based on the guest's concern.
Promote the park with the utmost enthusiasm and pride while interacting with Guests.
Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas.
Ensure that imagine, cleanliness, and courtesy standard requirements are met.
Develop a positive relationship with all in-park departments.
Qualifications:
Must be at least 16 years old.
Must have an outgoing personality with a willingness to approach and actively engage guests.
Must possess knowledge of computers and adapt to changes within computer software applications.
Must possess an organized approach to work with the ability to multi-task.
Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.
Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.
Must be able to work efficiently in a fast-paced and ever-changing environment.
Must be able to quickly adapt to and enforce changing policies and procedures.
Must be willing to assist in other aspects of the department when requested.
Must be comfortable assisting and issuing attraction access passes to guests with disabilities.
$23k-31k yearly est. Auto-Apply 16h ago
Park Services Associate
Six Flags Great Adventure 4.1
Jackson, NJ jobs
Our Park Services team helps the park sparkle! You're constantly on the move, leaving your shine behind as you bounce from place to place. Every day is a fresh experience as you interact with our guests and keep everything looking great. From sweeping the streets to refreshing the restrooms and greeting the guests, you'll be right in the center of the action and help keep everything in immaculate shape and sanitary.
Responsibilities:
The cleaning and disinfecting of all areas that guests and associates come in contact with including (but not limited to) the following:
Trash can lids
Park benches
Patio table seats
Lockers
Hand rails
Restrooms
Door handles
Qualifications:
MUST BE AVAILABLE WEEKENDS
Must be 14 years and older (Subject to change at any time).
Must have good customer service skills.
Must be able to read and understand English.
Must be able to give directions.
Must be able to read chemical labels and Safety Data Sheets of cleaning substances.
Must be able to stand for long periods and walk the park on a continual basis.
Must be able to work in all weather conditions.
Must be able to lift up to 25 pounds.
Must be able to carry a backpack.
Must be able to wear PPE.
Must be able to manage multiple tasks and to execute quickly.
Must be able to work varied hours, including nights, weekends and holidays.
$25k-32k yearly est. Auto-Apply 16h ago
Customer Service Associate
Raising Cane's 4.5
Portage, MI jobs
Starting hiring pay at: 15
As an important part of our team, Customer ServiceAssociates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the dining room, talking to customers, etc.
We are looking to hire Customer ServiceAssociates who can thrive in an upbeat and fast-paced environment. We are hiring immediately for all shifts: opening shifts, closing shifts and everything in between. Whether you have previous experience as a customer serviceassociate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. We offer competitive pay and benefits for all positions. Even if you don't have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Customer ServiceAssociate on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Customer ServiceAssociate:
Team player
Excellent communicator
Happy, Courteous and Enthusiastic
Hard working and attentive
Responsible and dependable
Authentic and genuine
Takes pride in doing a good job
Benefits available for hourly Crew:
Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection
OnePass Gym Membership Program
401(k) With Safe Harbor Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
Crewmember Assistance Program
Education assistance
Pet Insurance
Perks & Rewards for hourly Crew:
Paid Time Off
Closed for all major holidays
Early closure for company events
Casual Work Attire
Flexible Scheduling
Perkspot Employee Discount Program
Must satisfy hours requirement per year
Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lift and carry, push or pull heavy objects up to 50 pounds
Kneel, bend, twist or stoop
Ascend or descend stairs
Reach and grasp objects (including above head and below waistline)
Excellent verbal and written communication
Ability to show up to scheduled shifts on time
Cleaning tables, floors and other areas of the Restaurant
Taking orders from Customers and processing payments efficiently
Follow proper safety procedures when handling and/or preparing food
Ability to multitask
ADDITIONAL REQUIREMENTS:
Must be 16 years of age or older
Provide all Customers with quick and friendly service
Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
Work under pressure and at a fast pace
Align with Raising Cane's culture by balancing Working Hard and Having Fun
Take initiative
Comply with Company policies
Raising Cane's appreciates & values individuality. EOE
$15 hourly 1d ago
Cashier & Guest Service Representative at Metro Pointe
Boudin Bakery 4.0
Costa Mesa, CA jobs
The Cashier / GuestService Representative (GSR) is the primary point of contact for guests. We are looking for cashiers who enjoy working with the public and have a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers and employees. Cashier experience is not necessary.
Cashier Responsibilities include:
Creating an excellent service experience for our customers
Representing the brand positively
Operate registers, scanners, scales and credit card/debit card terminals
Memorize product locations throughout the store and be able to direct customers or make suggestions
Handle exchanges and refunds in a quick, efficient manner
Providing prompt service and quality products
Maintaining a clean and comfortable environment
Upholding all operational standards.
We're looking for a Cashier with:
A strong commitment to excellent customer service and food quality
A knack for providing top-notch interactive service to our customers
Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately
Previous experience in a restaurant/bakery (entry level employees also welcome)
Previous experience in a retail store or as a cashier
A desire to work in a supportive fun work environment
We offer a Cashier the following benefits:
Competitive salary: $16.90-$17.00/Hour
TIPS - All Boudin Team Members participate in the tip pool averaging an additional $2 - $4+ per hour!
Generous meal discounts
Employee growth opportunities
Flexible schedules
A daily loaf of bread
About Boudin Bakeries
In 1849, Isidore Boudin combined his skill of French bread baking with fermented wild yeast nurtured by the fog-cooled air. This magical combination created The Original San Francisco SourdoughTM -- Boudin. The bread with its dark golden crust, soft, chewy center, and distinctive flavor soon became a local favorite. We are San Francisco's oldest continuously operating business. Much has changed since our boomtown beginnings, but one thing hasn't: our commitment to honor and preserve the art and science of The Original San Francisco SourdoughTM
Joining our team
As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen. We offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun!
$16.9-17 hourly 8d ago
Member Service Agent
Spring Place 3.2
New York, NY jobs
Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.
Role and Responsibilities
Greet members and guests warmly, checking them in and making them feel welcome
Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
Ensure that member spaces and lobby areas are orderly and welcoming
Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
Maintenance of Spring Place member database (NEXUDUS profiles)
Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
Accommodates member and guest's needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
Assist with various projects and related duties as assigned
Qualifications/ Skills
2+ years' relative experience in customer service
A passionate team player with excellent drive, confidence and interpersonal skills.
Experience with dealing with celebrities and high-profile events is useful.
Ability to work effectively under time constraints and deadlines
Enthusiastic, highly motivated and a proactive team player
Ability to multitask, prioritize and manage time efficiently
Excellent verbal and written communication skills
Must be able to work in a fast-paced environment
Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
Reliable, representative, positive and enthusiastic
Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.
$28k-35k yearly est. 2d ago
Room Reservations Agent
Boyd Gaming Corporation 3.9
Las Vegas, NV jobs
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.
Job Functions:
Answer incoming customer calls.
Cross sell room reservations across multiple properties.
Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
Possess knowledge of rates, room types, room availability, hotel policies and procedures.
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
Utilize computer systems to run and compile necessary related reports.
Other duties as assigned by management.
Qualifications
High school diploma or equivalent required.
One year experience in a call center required with hotel industry experience preferred.
Ability to communicate with guests and Boyd Team Members in English.
Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
Must be able to work flexible shifts.
Able to stand for long periods of time.
Detail oriented and able to multitask.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$26k-30k yearly est. 8d ago
Restaurant Supervisor - Food Service Team Member
Taco Bell-Tiffin Ave 4.2
Findlay, OH jobs
Taco Bell - Tiffin Ave is currently hiring a full time or part time Restaurant Supervisor for our Findlay, OH location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Tiffin Ave in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals. Applicants for this role should have effective verbal and written communication skills. Restaurant Supervisor responsibilities -Monitor team members to follow all service standards. -Supervise service of guests, being watchful of signals from guests in need of service. -Assist manager to establish and monitor sidework duty completion. -Read daily communication sheets from previous shift and prepare one for the following shift. -Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up. -Communicate both verbally and in writing to provide clear direction to staff. -Comply with attendance rules and be available to work on a regular basis. -Perform any other job related duties as assigned. Thanks for your interest in this role. We hope to meet you soon. Taco Bell - Tiffin Ave is hiring immediately, so please apply today!
$22k-28k yearly est. 2d ago
Restaurant Team Member
Baskin-Robbins 4.0
West Palm Beach, FL jobs
Restaurant Team Member
Reports To: Restaurant Manager
A Dunkin' Restaurant Team Member is generally responsible for preparing food and beverages according to Dunkin' Brands operational standards, providing guests with great service and maintaining a clean, safe, and organized workspace.
Responsibilities Include:
Follow Brand standards, recipes and systems
Follow food safety standards
Prepare food and beverages
Assemble and package orders and serve to guests
Understand restaurant menu including limited time offers and promotions and be able to answer guest questions
Maintain a clean and organized workstation
Clean equipment and guest areas
Stocking items such as cups, lids, etc at workstation
Take orders at the Drive Thru or Front Counter POS and handle payments (if applicable)
Follow speed of service standards
Serve and communicate with guests
Maintain a guest focused culture in the restaurant
Communicate effectively with managers and coworkers
Organize and maintain stock room and refrigerated areas
Education/Experience:
* None
Key Competencies
Works well with others in a fast-paced team environment
On time, demonstrates honesty and a positive attitude
Willingness to learn and adapt to change
Guest focused
Physical Demands/Working Conditions:
Standing on feet
Repetitive motion including bending, stooping and reaching
Lifting objects including boxes, ice and product up to 20lbs (if applicable)
Working in a small space
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$19k-24k yearly est. 2d ago
Guest Experience Coordinator
Blo College Station 3.1
College Station, TX jobs
Responsive recruiter Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Compensation: $10-$25 per hour (including commissions & bonuses)· Hourly wage · Commissions & bonuses· Benefits
Join the ORIGINAL blow dry bar franchise - and build a fulfilling career you'll be proud of!
Blo Blow Dry Bar has over 100 locations and is growing quickly. We believe in investing in our team members and giving them the lifestyle they deserve.
Our Mission: to uplift and enhance those in our community through the power of flawless blow outs and beauty. Our bars offer an inclusive space where people of all ages, ethnicities and sexual identities feel welcomed, represented, and gorgeous
. Why you'll love working here: · You'll earn money right away with a predictable hourly wage, commissions & bonuses· Flexible hours for work/life balance · Benefits such as health, dental and vision available · Complimentary beauty services and product discounts · Our team of professionals supports one another, shares clients, and has fun · You'll develop your customer service and sales skills · Career advancement opportunities · You'll get ongoing paid training and education, including access to Blo's exclusive education platform · We are busy with members, other regulars and new customers · We work with amazing brand partners such as UNITE, Color Wow, Olaplex and Bare Minerals Responsibilities: · Create and maintain an exceptional customer service experience for our Guests. · Work with scheduling/booking software to manage appointments and check guests in/out smoothly and quickly · Support the team of hair stylists and makeup artists · Be professional and friendly and know how to diffuse any tense situations. · Grow the business with recommendations and suggestions that lead to product sales, service upgrades and membership sign-ups. · Participate in regular training and skill-development opportunities. · Work collaboratively and support your teammates. · Participate in maintaining a clean, safe, and professional workspace Requirements: · The ability to work Sunday through Saturday· A passion for the beauty industry and for making people feel great · Salon experience is an asset Other titles for this role: receptionist, customer service coordinator, guestservice coordinator, front desk coordinator, sales coordinator Let us blow you away! Visit ************************ and on Instagram @blocollegestation
Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. All employment and hiring decisions are made by the Franchisee. All inquiries about employment at an independently owned and operated Blo Blow Dry Bar location should be made directly to the Franchisee. Blo Blow Dry Bar Inc. is not the employer and does not directly or indirectly control hiring or employment practices.
Compensation: $10.00 - $25.00 per hour
Gorgeous, and going places
If you are passionate about beauty, love delivering excellent customer service, and are a team player, join the Blo family* and have a career you can be proud of!
*Each Blo Blow Dry Bar location is independently owned and operated by a Franchisee. You are completing this application to be considered for employment by the Franchisee. All employment and hiring decisions are made by the Franchisee. Blo Blow Dry Bar Inc. is not the employer. All inquiries about employment at an independently owned and operated Blo location should be made directly to the Franchisee.
$10-25 hourly Auto-Apply 60d+ ago
Guest Experience Coordinator
National Corporate Housing 4.0
Kirkland, WA jobs
Guest Experience Coordinator National Corporate Housing is looking for an exceptional Guest Experience Coordinator to “WOW!” our guests before, during, and after their stay. This individual will drive superior guest satisfaction through service excellence. Assist guests on the phone, respond to email, drive top satisfaction scores through thoughtful, friendly, above and beyond guest care. In addition, this role provides administrative support to the market, overseeing the operations calendar, coordinating with vendors, and monitoring reservations for accuracy. This role will also conduct inspections on occasion, to insure apartments are meeting National's high quality standards. The selected person needs to have a professional image, strong communication and customer service skills. National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. What you are focused on:
Guaranteeing guest satisfaction - you are the guest go-to that goes above and beyond, seeking 95% and above for guest move in and move out surveys
Occasional day time travel to: inspects apartments, deliver miscellaneous items to guests
Personalizing move in gifts and re-ordering welcome bag inventory as necessary
Being the National liaison for coordinating vendor deliveries, pickups, setups, and installations
What's unique about this role:
Collaborative team dynamic- we count on each other
No day is the same
Opportunity to be out of the office and active (not stuck behind a desk!)
What's needed to be successful in this role:
High School Diploma or GED, must be over 18 years of age
A personable self-starter with excellent communication skills
Have a “whatever it takes” attitude toward providing the ultimate guest experience
Day time travel around the city required
Knowledge of basic computer programs
Benefits
:
Competitive Compensation
$21.51-$27.17/hr
Performance based bonus potential of ~ $2,100
Medical, dental, and vision insurance options
401k plan with discretionary match
Company paid life insurance, short term disability, and long term disability
Supplemental life insurance, critical illness, accident, and identity theft protection
One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
Inclusive Awards and Recognition Program
Vacation, sick, and floating holidays
Paid time off
Paid volunteer time
Wellness program
Complimentary use of corporate apartments for vacation or travel (when available)
National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.
Fair Labor Standards Act (FLSA): Non-Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status
$21.5-27.2 hourly 60d+ ago
Guest Experience Coordinator
National Corporate Housing 4.0
Costa Mesa, CA jobs
Guest Experience Coordinator National Corporate Housing is looking for an exceptional Guest Experience Coordinator to “WOW!” our guests before, during, and after their stay. This individual will help to set up and break down corporate apartments, maintain vendor relationships, and handle all customer service issues. The selected person needs to have a professional image, strong communication and customer service skills. National Corporate Housing is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. National is one of the largest providers of temporary housing around the globe. What you are focused on:
Walking all apartments prior to move in and move out to assess damage, document issues, and ensure company standards
Guaranteeing guest satisfaction - you are the guest go-to that goes above and beyond for guest move in and move out surveys
Occasional day time travel to: inspects apartments, deliver miscellaneous items to guests, and maintain/manage lockbox inventory
Personalizing move in gifts and re-ordering welcome bag inventory as necessary
Being the National liaison for coordinating vendor deliveries, pickups, setups, and installations
What's unique about this role:
Collaborative team dynamic- we count on each other
No day is the same
Opportunity to be out of the office and active (not stuck behind a desk!)
What's needed to be successful in this role:
High School Diploma or GED, must be over 18 years of age
A personable self-starter with excellent communication skills
Have a “whatever it takes” attitude toward providing the ultimate guest experience
Day time travel around the city required
Knowledge of basic computer programs
Benefits
:
Competitive Compensation
$21.89-$27.65/hr
Performance based bonus potential of ~ $2,100
Medical, dental, and vision insurance options
401k plan with discretionary match
Company paid life insurance, short term disability, and long term disability
Supplemental life insurance, critical illness, accident, and identity theft protection
One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
Inclusive Awards and Recognition Program
Vacation, sick, and floating holidays
Paid time off
Paid volunteer time
Wellness program
Complimentary use of corporate apartments for vacation or travel (when available)
National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.
Fair Labor Standards Act (FLSA): Non-Exempt Will not provide assistance with relocation costs National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status
$21.9-27.7 hourly 60d+ ago
Agent Guest Relations - Overnight Shift - Full Time
Palms 4.4
Las Vegas, NV jobs
Responsible for providing outstanding guestservice when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guests needs and resolves guest problems. Issues keys and processes payments. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available.
Core Responsibilities:
Responsible for practicing, supporting, and promoting San Manuel and AAA service standards.
Utilizes empowerment when handling guest opportunities and makes critical guest related decisions.
Generates and analyzes daily/weekly detailed reports.
Maintains room inventory.
Actively supports all group functions including maintaining resumes, agenda and serves as a liaison between the meeting planner and the hotel.
Designated to instruct new Team Members regarding company standards and procedures.
Welcome all guests upon arrival.
Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment.
Perform all checkout functions according to hotel policies and procedures, including but not limited to accepting payment by check, charge, cash, and direct bill payments.
Accept, sort, and distribute all messages, small packages and mail for guests at Palms Place.
Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports.
Produce keys for guests in accordance with security procedures.
Post charges to guests' accounts and perform other cashier functions, including but not limited to exchanging currency.
Respond to guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department.
Inspect all equipment and report any problems to appropriate personnel. Follow up to ensure that the problem is corrected.
Interact with guests, co-workers and management in a courteous and professional manner.
Maintain a clean and safe work environment.
Use analytical skills to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret and follow instructions provided in written, oral, and diagrammatic or schedule form.
Perform other job duties as requested.
Qualifications:
High school or equivalent education preferred.
Two to three years of customer service or reception experience preferred.
At least two years of front desk experience in a similar first-class hotel preferred.
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Be able to answer phones quickly, courteously and in a professional manner.
Ensure that guests' business is kept confidential.
Be able to operate computerized front office system.
Comprehend and follow instructions, make decisions without supervision, and prioritize tasks in order to meet appropriate deadlines.
Physical Demands:
Work is performed in a lounge and office setting.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
May be exposed to smoke.
The noise level in the work environment is usually moderate to loud.
Constant contact with executives, department management, team members, and guests.
Prolonged sitting or standing and mobility.
Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally.
Eye/hand coordination.
Use of standard office equipment.
Ability to distinguish letters, numbers, and symbols.
May be required to work evening, weekends and holiday shifts.
Equal Opportunity Employer:
Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.
We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!
$32k-38k yearly est. Auto-Apply 2d ago
Guest Service Agent
Fisher Island Club 4.0
Fisher Island, FL jobs
Are you a hospitality professional with experience in Hotel and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Member Accommodations Agent.
This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!
ABOUT FISHER ISLAND CLUB HOTEL & RESORT
Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.
It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.
Summary
Member Accommodations Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Requirements
Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Equal Employment Opportunity - Drug-Free Workplace
$23k-26k yearly est. Auto-Apply 60d+ ago
Guest Experience Coordinator / Concierge
Noble House Hotels and Resorts 4.4
Florida jobs
WORK in PARADISE: Here is your opportunity to join the team of the iconic Little Palm Island Resort & Spa. The luxury private island resort, which provides magical escapes to our guests, includes 15 Bungalows, spa, bar lounge, pool, beach and fine dining restaurant overlooking the Atlantic Ocean. Little Palm Island redefines working in paradise.
The JOB:
As Concierge/Resort Services Assoc., your friendly, energic and professional personality will be a major part of our guest's memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay.
This position includes, but is not limited to, the following responsibilities:
* Welcome and farewell to guests upon arrival and departure.
* Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
* Complete the daily concierge checklist to ensure all standards and procedures are followed.
* Execute nightly turndown service with attention to detail and consistency.
* Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
* Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
* Collaborate with the GuestServices team by providing support during peak periods and team member breaks.
* Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
* Create guest itinerary.
Requirements
YOU:
To be successful in this position, we're looking for team members who are outgoing and thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, time spent outside in the FL sunshine (and sometimes rain) both day and evening shifts, attention to detail and a big smile. You should be efficient, observant, outgoing and personable, always with a positive attitude!
Our CULTURE:
People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
The OFFER:
In return, you are rewarded with a competitive compensation package including commissionable earnings, Health Benefit options, PTO, matching 401K, great travel benefits. Plus, the most beautiful "office" in the Keys.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$24k-30k yearly est. 29d ago
Guest Experience Coordinator / Concierge
Little Palm Island Resort & Spa, a Noble House Res 3.6
Cudjoe Key, FL jobs
WORK in PARADISE:
Here is your opportunity to join the team of the iconic
Little Palm Island Resort & Spa
. The luxury private island resort, which provides magical escapes to our guests, includes 15 Bungalows, spa, bar lounge, pool, beach and fine dining restaurant overlooking the Atlantic Ocean. Little Palm Island redefines working in paradise.
The JOB:
As Concierge/Resort Services Assoc., your friendly, energic and professional personality will be a major part of our guest's memorable Little Palm experience. In this position, the majority of your time will be spent ensuring our guests are getting the most out of their stay.
This position includes, but is not limited to, the following responsibilities:
Welcome and farewell to guests upon arrival and departure.
Act as a knowledgeable resource to resolve guest inquiries, special requests, and concerns with professionalism and urgency.
Complete the daily concierge checklist to ensure all standards and procedures are followed.
Execute nightly turndown service with attention to detail and consistency.
Actively walk the property, engage with guests, and provide onsite recommendations or assistance as needed.
Upsell resort amenities and experiences to enhance the guest stay, with commissionable earning opportunities.
Collaborate with the GuestServices team by providing support during peak periods and team member breaks.
Remain knowledgeable of all current and upcoming resort activities, local attractions, dining recommendations.
Create guest itinerary.
Requirements
YOU:
To be successful in this position, we're looking for team members who are outgoing and thrive on providing an amazing experience for our guests. This role requires excellent communication skills, high energy, time spent outside in the FL sunshine (and sometimes rain) both day and evening shifts, attention to detail and a big smile. You should be efficient, observant, outgoing and personable, always with a positive attitude!
Our CULTURE:
People who best fit Little Palm Island are hard-working, reliable team players. We look for candidates with a 'can do' attitude and a willingness to learn. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.
The OFFER:
In return, you are rewarded with a competitive compensation package including commissionable earnings, Health Benefit options, PTO, matching 401K, great travel benefits. Plus, the most beautiful "office" in the Keys.
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
$22k-29k yearly est. 29d ago
Hotel Front Desk Agent/ Guest Service Agent
Resorts World NYC 3.7
Monticello, NY jobs
The GuestServices Agent at Resort World must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the guestservice agent's demeanor must be reflective, at all times, of the highest standards of professionalism. A consistently positive attitude, knowledge of all facets of the operation and attention to detail are traits, which our agents are required to have.
Essential Functions:
Maintain standards of a 5-star service.
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Communicates with guest's/guest relations.
Handles complaints and angry guests.
Presents any messages or packages.
Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
Follow-up calls to the guest's room to ensure satisfaction.
Checks guests in and out of the Hotel.
Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest's stay.
Aids in arranging transportation.
Ensures that the guest is happy and departs satisfied.
Thanks the guest for staying with us and offering an expression of a return visit.
Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Handles assigned bank properly and performs account postings.
Performs other tasks as assigned.
Essential Requirements:
Good communication skills.
Attention to detail and organizational skills.
Guestservice oriented.
Ability to function in a noisy, hectic and crowed environment.
Ability to handle numerous duties simultaneously.
Flexible work schedules.
Willing to work as a team member.
Comfortable interacting and engaging in conversation.
Ability to do multiple tasks.
Can adapt under stress, flexible.
Utilize good common sense.
Knowledge/Work Experience:
Must be 21 years or older
High school diploma. GED, or relevant experience
Prior experience in guestservice preferred
Must be able to obtain and maintain the appropriate license through New York State Gaming Commission
Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty (20) pounds, and prolonged standing during the shift.
$31k-41k yearly est. 5d ago
Guest Experience Coordinator
The Florida Panthers 4.1
Fort Lauderdale, FL jobs
The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League's southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.
An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us' honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.
Job Title: Coordinator, Guest Experience - Amerant Bank Arena & FTL War Memorial
Department: Guest Experience
Reports To: Manager, Guest Experience
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena & FTL War Memorial
Job Summary:
The Guest Experience Coordinator performs administrative functions to ensure operational success at Amerant Bank Arena and FTL War Memorial for all events. The coordinator will create, develop, and supervise the Guest Experience staff and is responsible for delivering exceptional guestservice at all events held at these venues.
Essential Duties and Responsibilities:
Coordinate GuestServices operations in conjunction with the Guest Experience Manager.
Assist with the scheduling and deployment of event staff, including event supervisors, ushers, ticket takers, and guestservices representatives, both internal and 3rd-party staff.
Interact with the public in areas of customer service, problem-solving, and managing conflicts under time constraints.
Ability to work independently and within a team.
Act as Guest Experience MOD (Manager on Duty) for assigned events.
Coordinate special function scheduling, planning, and execution alongside the Special Events Manager.
Develop, update, and distribute GuestServices employee policies.
Provide support to Event Services staff in resolving event-day guest issues and complaints.
Manage equipment and uniform inventories for the Guest Experience department.
Work closely with the Guest Experience Manager to develop and conduct continuous on-the-job training for all employees.
Collaborate with various departments within the organization to prepare and execute events.
Assist with administrative tasks like preparing and distributing event documents, redeployment information, and staff briefings.
Oversee scheduling and payroll duties for all part-time department staff, including communication through phone, email, and in-person interactions.
Other duties as assigned.
Qualifications:
Bachelor's degree from an accredited four-year college or university, preferably in Hospitality Management, Tourism Management, Entertainment Management, or Business Management.
A minimum of 2 years of direct customer service experience; 2 years of experience in a professional environment and/or training, or an equivalent combination of education and experience.
Excellent communication skills with experience in addressing medium to large groups and the general public.
Comfortable communicating with people via email, phone, and in person.
Passion for motivating and developing employees, as well as building relationships.
Ability to work effectively under pressure and meet strict deadlines while producing accurate results.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees.
Working knowledge of Microsoft Office, Excel, and ABI Scheduling System.
Bilingual preferred.
Position Type/Expected Hours of Work:
This is an exempt (salary) position. Must be able to work flexible hours, including nights, weekends, and holidays, as needed.
At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
$37k-44k yearly est. Auto-Apply 42d ago
Guest Experience Coordinator - Twin Farms
Chateau Resort 3.8
Barnard, VT jobs
Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service.
Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.
Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws.
Job Description
In this multifaceted, guest-facing position, the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals, fulfill guest requests, and provide intuitive, discreet service that reflects the highest standards of luxury hospitality. Every guest journey is unique-your role is to anticipate needs, personalize experiences, and ensure that no detail is overlooked.
Key Responsibilities
Greet and welcome guests upon arrival with warmth, professionalism, and grace
Serve as a primary liaison between guests and all departments, ensuring timely and accurate communication
Coordinate check-in, in-room orientation, and on-property experiences tailored to each guest's preferences
Respond promptly and thoughtfully to guest inquiries, requests, or concerns
Assist with logistics such as transportation, luggage handling, and guest room readiness
Maintain up-to-date knowledge of all Twin Farms offerings, services, and guest itineraries
Support the team in ensuring all guests depart with a sense of delight and lasting connection
Qualifications
Knowledge, Skills & Abilities
Demonstrates an unwavering commitment to guest privacy, service excellence, and attention to detail
Naturally proactive, gracious under pressure, and skilled at balancing multiple priorities
Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions
Ability to complete tasks thoroughly and independently, with reliable follow-through
Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally
Sound judgment and ability to make thoughtful decisions aligned with safety, service, and guest satisfaction
Familiarity with basic vehicle operation and safe driving protocols
Flexible with scheduling, including early mornings, evenings, weekends, and holiday periods
Compensation: $22-$25 per hour
Valid driver's license with a clean driving record
High School diploma or equivalent required
Prior experience in luxury hospitality, concierge services, or guest-facing roles preferred
At Twin Farms, we believe that great service is both an art and a commitment to excellence. If you are passionate about hospitality, detail-oriented, and inspired by the opportunity to create unforgettable guest experiences, we would love to hear from you.
Additional Information
At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.
Our benefits include:
Health, dental, and vision insurance with employer contributions
Complimentary life insurance
401(k) retirement plan with employer match
Paid vacation, holidays, and sick time
Employee Assistance Program (EAP) with confidential support and resources
Relocation and travel assistance for select roles
Daily staff meal
Training, professional development, and tuition assistance
Competitive wages
Employee referral bonuses
Exclusive dining and lodging privileges
Because taking care of our people isn't a perk-it's a tradition.
$22-25 hourly 8h ago
Guest Relations Coordinator
Tacocabana 4.4
Hill Country Village, TX jobs
The Guest Relations Coordinator is primarily responsible for providing information and resolutions through Guest interactions (inquiries, feedback and problems) that result in Guest recovery. This position collaborates with the Manager, Guest Relations and the VP of Business Strategy & Communications to evaluate and determine Guest engagement and recovery solutions, as well as interfacing with other internal departments and external partners as necessary.
SPECIFIC RESPONSIBILITIES:
* Handles inbound live calls from Guests and others managing inquiries, comments and Guest feedback that come in directly to home office.
* Follows up within 24 hours with Guest calls by conducting live outbound calls and other forms of communication.
* Administers fulfillment of gift cards / letters / emails for Guest recovery.
* Monitors social media community, managing the review and response to comments via Facebook, Facebook Messenger, Instagram, Twitter and YouTube platforms.
* Maintains awareness of all Brand, menu and price changes to ensure accuracy in responses.
* Creates daily, weekly and/or monthly reports for Manager, Guest Relations, VP Business Strategy & Communications and Chief Operating Officer as necessary.
* Maintains familiarity with TC Catering Menu to enable suggestive selling and taking Guest orders when Catering Sales Managers are not available.
KEY INTERFACES:
Guests, Business Strategy, IT, Marketing, 3rd Party Guest Metrics partners.
MINIMUM REQUIREMENTS:
* Demonstrated experience working in customer service, guest relations, communications, catering or comparable field (3 years preferred)
* Strong oral and written communication skills.
* Strong interpersonal skills with the ability to maintain a positive attitude under stress
* Problem solver with ability to manage disgruntled or sometimes angry/aggressive guests successfully.
* Working knowledge or ability to quickly learn excel and web-based programs in support of guest relations.
* Ability to work flexible schedules including rotation of some weekend responsibilities.
* Bilingual (English/Spanish) preferred.