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Validation analyst work from home jobs - 351 jobs

  • Remote Marketplace Growth & Automation Lead

    Jobgether

    Remote job

    A leading fintech company is seeking a Head of Marketplace Automation to drive automation and growth strategies in a remote role. You will optimize the marketplace and enhance customer experiences while managing high-performing teams. The ideal candidate has a Bachelor's degree and over 7 years of management consulting experience. Responsibilities include developing automation strategies and collaborating with cross-functional teams to achieve ambitious goals. This position offers a competitive salary with equity opportunities and comprehensive benefits. #J-18808-Ljbffr
    $93k-118k yearly est. 4d ago
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  • Remote Head of Marketplace Growth & Automation

    Medium 4.0company rating

    Remote job

    A leading technology firm is seeking a Head of Marketplace Automation to drive strategies for a multi-trillion dollar market. This pivotal remote position involves leading initiatives that enhance user experiences and drive customer acquisition. The ideal candidate has at least a Bachelor's degree in a quantitative field and over 7 years in management consulting. Competitive salary and benefits including health, dental, and parental leave are offered. #J-18808-Ljbffr
    $81k-102k yearly est. 4d ago
  • QA Analyst

    Healthcare Fraud Shield

    Remote job

    Review and analyze system specifications Collaborate with Business Unit and Developers to develop effective strategies and test plans Execute test cases and analyze results Create logs to document testing phases and defects Documenting how features work. Report bugs and errors to development teams Help troubleshoot issues Conduct post-release/ post-implementation testing Work with cross-functional teams to ensure quality throughout the software development lifecycle Reviewing and analyzing system specifications Executing test scripts and reviewing results Reporting and documenting technical issues Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and/or email Proactively assume responsibilities for technical tickets that come in via phone or email from our customers. Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution. Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated. Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing. Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved. Follow customer service procedures for all operations including, but not limited to, user account management functions Understands and complies with all company Privacy and Security standards Light data entry Other duties as assigned Qualifications Proven experience as a QA tester or similar role Ability to document and troubleshoot errors Excellent communication skills both verbally and written Attention to detail Analytical mind and problem-solving aptitude Customer service minded and detail oriented Excellent troubleshooting and problem solving skills Ability to communicate instructions in a clear and concise manner Comfortable multitasking in fast paced environment Able to work independently as well as part of a dynamic team Preferred Skills: 3+ years of Technical Support experience Strong communication and listening skills Strong analytical skills Knowledge of health care, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, ICD-10 preferred Knowledge of databases and Microsoft SQL Management Studio or equivalent Strong computer skills Detail oriented WCAG Compliance Testing a plus Experience: QA testing: 1 year (Required) Benefits · Medical, Dental & Vision insurance · 401(k) retirement savings with employer match vesting immediately · Vacation and sick paid time off · 7 paid holidays & 2 floating holidays · Paid maternity/paternity leave · Disability & Life insurance · Flexible Spending Account (FSA) · Employee Assistance Program (EAP) · Free on-site fitness center · Professional and career development initiatives · Remote work eligible REMOTE WORK REQUIREMENTS · Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload. Healthcare Fraud Shield is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
    $60k-77k yearly est. 5d ago
  • Professional, Quality Analyst

    MVP Service 4.6company rating

    Remote job

    Join Us in Shaping the Future of Health Care At MVP Health Care, we're on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference-every interaction, every day. We've been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. What's in it for you: Growth opportunities to uplevel your career A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team Competitive compensation and comprehensive benefits focused on well-being An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District, one of the Best Companies to Work For in New York, and an Inclusive Workplace. You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. Qualifications you'll bring: Bachelor's Degree in Business, Math, Computer Science, Information Systems, related field or five or more years of related work experience. Master's degree preferred. Minimum 3 years of analytics experience with large data sets required 1 year of analytics experience with healthcare quality data highly preferred Subject matter expertise in healthcare data- claims, coding, HIE's etc. Experience with quality metrics, (NCQA HEDIS and NYS QARR) standards strongly preferred Strong analytical skills, with the ability to turn data into actionable insights Proficiency in SQL, data visualization tools (e.g. Tableau, PowerBI) Data Manipulation tools (e.g. Alteryx, R, Python) beneficial Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders Intermediate Excel skills include entering and editing complex formulas, filtering lists, sorting ranges, and using data analysis tools (pivot tables, scenarios, etc.) Curiosity to foster innovation and pave the way for growth Humility to play as a team Commitment to being the difference for our customers in every interaction Your key responsibilities: Lead and oversee the successful execution of quality data deliverables. Conduct analysis of large data sets to support quality improvement initiatives, including gap analysis, process optimization, and patient engagement. Collaborate with cross-functional teams to design, implement, and maintain data solutions that meet the needs of stakeholders and business partners. Ensure the accuracy and integrity of data through the development and implementation of data quality control processes and procedures. Must also provide adequate documentation of how analysis was performed and be responsible for applying necessary checks and balances to ensure quality and accuracy of reports. Participate in the development of data governance policies, standards, and procedures, and ensure compliance with regulatory requirements and industry best practices. Present data insights and recommendations to leadership, effectively communicating complex technical information to non-technical stakeholders using visual aids (charts, graphs) or summaries. Continuously monitor and evaluate the effectiveness of operational workflows, making recommendations for improvements and leading implementation efforts as necessary. Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer. Where you'll be: Virtual in NYS Pay Transparency MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. $93,667.00-$124,576.75 MVP's Inclusion Statement At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at ********************.
    $93.7k-124.6k yearly Auto-Apply 29d ago
  • Remote - Payment Validation Analyst

    Mosaic Life Care 4.3company rating

    Remote job

    Remote - Payment Validation Analyst PFS Billing-Follow Up-Denials Full Time Status Day Shift Pay: $54,038.40 - $81,057.60 / hour Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. Responsible for ensuring accurate payment is received from payors, including line level payment validation where appropriate. This position works under the supervision of the Director of Revenue Integrity, and is employed by Mosaic Life Care. Responsible for analyzing contractual underpayments. Identify and resolve daily encounters holding in Epic WQs for contractual underpayments. Identify root cause and work on corrective action implementation. Responsible for resolving encounters in Epic WQ for price/contract discrepancy. Identify root cause and work with CDM Analyst/Revenue Integrity Analyst to implement fee schedule correction, and/or identify root cause causing the discrepancy. Works on rebill projects focused on recoupment of underpayments. Subject matter expert regarding payer reimbursements and contracts. Be informed of changes to payer reimbursement and work with CDM Analyst and/or Revenue Integrity Analysts to implement changes, if and as needed. Other duties as assigned Bachelor's Degree, and H.S. Diploma are both required. 5 Years of Health care experience. Minimum five years' experience and knowledge of hospital financial operations including reimbursement, Medical Billing, Charge Master Development and Maintenance, Medical Records/Coding and Charge Audit experience is required. 5 Years of Broad based knowledge of hospital financial operations including reimbursement, coding and charge master development and maintenance is required. 5 Years of In-depth knowledge of CPTs, HCPCs and ICD-10 medical coding, and related APC Medicare reimbursement is required. Epic Contracts Module Certification is preferred.
    $54k-81.1k yearly 31d ago
  • Model Validation Analyst

    United Community Bank 4.5company rating

    Remote job

    United Community is seeking a Model Validation Analyst to conduct independent validations of various models in compliance with SR 11-7. This role supports the annual risk assessment process, maintains the model inventory, assists in planning validation schedules, and prepares model risk-related reporting. The analyst will collaborate with model stakeholders and provide effective challenge throughout the model lifecycle. What You'll Do Perform Independent Validations: Validate models across credit risk, valuation, ALM, fraud, BSA/AML, operations, and marketing. Collaborate with Stakeholders: Engage with model owners and developers to assess risk and provide effective challenge. Support Risk Assessment: Assist in annual risk assessments and validation scheduling. Maintain Model Inventory: Update inventory and track validation findings. Prepare Reports: Document validation results and communicate findings to management and governance committees. Monitor Performance: Conduct model evaluations and performance reviews. Ensure Compliance: Apply regulatory guidance (SR 11-7, OCC Bulletin 2011-12) during validations. Research & Improve: Stay current on modeling best practices and validation techniques. Requirements For Success Required Skills/Experience/Education: Bachelor's degree in Statistics, Econometrics, Economics, Mathematics, or related quantitative field (Advanced degree preferred). Minimum 5 years of relevant experience in model risk management, financial modeling, or quantitative analysis. Strong quantitative and analytical skills with a critical mindset. Proficiency in Python (advanced), R, MATLAB, or SQL. Knowledge of risk modeling practices and regulatory requirements (SR 11-7, OCC Bulletin 2011-12). Excellent verbal and written communication skills. Preferred Skills/Experience/Education: Advanced degree or certifications in quantitative disciplines. Experience with machine learning and advanced statistical modeling. Supervisory Responsibility May supervise certain validation activities and mentor junior analysts. May manage validation-related projects. Working Environment & Physical Demands Professional office environment; standard office equipment usage. Sedentary work with occasional standing, stooping, and typing. Schedule flexibility for evenings/weekends as needed. Up to 20% travel required. Conditions of Employment Must be able to pass a criminal background & credit check This is a full-time, non-remote position FLSA Status: Exempt We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $60,466.00 - USD $93,119.00 /Yr.
    $60.5k-93.1k yearly Auto-Apply 22d ago
  • Quality Analytics Analyst

    Steris 4.5company rating

    Remote job

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Quality Analytics Analyst is responsible for assisting in administration of the quality analytics function to support the STERIS AST Quality and Operations analysis function globally. This position assists with the development and implementation of quality and operational analysis and reporting in various systems to support management review and decision-making. This position is active in supporting performance improvement initiatives and provides inputs for analysis that is presented to senior management and local site management across all AST facilities. The individual is responsible for completing assigned reporting and analytic requirements provided by internal and external Customers. The role is responsible for the reporting and analysis that supports the quality system to be compliant with, as appropriate, the following standards: ISO 9001, ISO 13485, FDA 21 CFR Part 820/211, EU GMPs, ISO 17025, ISO 11137 and/or ISO 11135 and other applicable regulatory standards. This role supports local site efforts focused on quality system improvement, supplier quality, process quality, new service/modality/technology development quality and quality system compliance. The Analyst, Quality Analytics supports and provides input to the preparation of the senior management review function and reporting to allow sites to meet all applicable regulatory standards. This role supports complaint/CAPA investigations, supplier quality improvement initiatives, continuous improvement initiatives and countermeasures with the use of statistical techniques and other accepted quality principles. This role also supports production and quality operations by coordinating and performing problem-solving investigations as assigned and reviews and analysisof quality system functions such as non-conformances, damages, calibration, dosimetry results, etc. This is a hybrid position. The schedule is Monday- Friday, 8 AM - 5 PM, with a requirement of working on-site on Mondays, Tuesdays, and Thursdays. What You'll Do as a Quality Analytics Analyst Coordinate individual day-to-day tasks to complete recurring (Monthly/Quarterly/Annually) reporting requirements for Quality Analytics function. Responsible for executing data refreshes and reporting updates at regular intervals to maintain accurate reporting for quality operations. Responsible for providing reporting and analytics for non-conformance trending across all Initiate and/or participate in corrective actions, problem-solving and continuous improvement activities. Travel to AST facilities, domestically and/or globally, to support remediation activities, audits/inspections and/or continuous improvement initiatives. Perform internal reviews of data trends among multiple systems, create reporting to illustrate data trending issues, and develop and execute actions to remediate any negative data trends as assigned by the Manager, Quality Analytics. Create or amend process documentation for reporting within the Quality Analytics function and provide input to Quality Operations work instructions where applicable. Review collected data to perform statistical analysis and recommend process changes to improve quality. Monitor and report on performance metrics. Instruct other STERIS employees in quality principles, effective corrective actions, and valid statistical techniques. Collaborate with other departments and facilities within the company on quality related issues. Support development of reports to enhance the STERIS quality system programs (i.e. calibration, maintenance, training, CAPA, complaints, non-conformances, supplier quality, management review, operational qualifications, document control, change control, risk management, etc). Overall responsibilities include commitment to ensure the accuracy of reporting data and analytics to meet external and internal requirements according to documented policies, procedures, standards and regulations. Perform other duties as assigned. Education Degree Bachelor's DegreeThe Experience, Abilities, and Skills Needed 1-5 years of combined statistical analysis and/or data management and analytics experience. 1-5 years of experience with medical device or other regulated industries preferred. 1-5 years of experience working in an ISO certified environment required. Working knowledge of FDA QSR/ EUGMP regulations strongly preferred. Advanced knowledge of data analytics tools such as SQL, Tableau, Minitab, etc. is preferred. This role requires on-site work in Mentor, Ohio on Mondays, Tuesdays, and Thursdays, with remote work available on Wednesdays and Fridays. Pay range for this opportunity is $72,000 - $90,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
    $72k-90k yearly 58d ago
  • Quality Analyst (Remote)

    Closedwon

    Remote job

    Here at ClosedWon, we are always on the lookout for talented, passionate and exciting people to join our world-class team. We are looking to hire an enthusiastic and motivated Quality Analyst. As a Quality Analyst, you will enrich leads for our clients and ensure that quality is on par with ClosedWon's standards. This is an inventory job listing, while we may not be actively looking for a new Quality Analyst, we are taking applications for future vacancies as we grow bigger. What is ClosedWon AI? ClosedWon is the AI sales coach for sales enablement, engagement, and prospecting. We have a playful view of the world. Our mission is to end missed connections. If our clients are closing more deals while enjoying life, then we've made a dent in the universe. ClosedWon is where work becomes a playground. We empower reps to focus on conversations, not clicks, on building relationships, not activity outputs, and to eliminate the ‘no-reply' email. We transform KPI data into Sales Coaching with actionable next steps. ClosedWon will democratize the A-player sales process. Today, we built a multi-touch campaign that automates email, social-selling, and voice. Tomorrow, we will build a Sales Coach AI that accelerates the rate of human connections. Responsibilities: Upload raw leads for the enrichment process Analyze and review target customer profile diligently to gather leads and ensure lead information is complete for client to use Create and import deliverable for QA stage, as well as tickets and collaborate with other QA's Update data management to keep track of lead quantity Upload final deliverable to push to client's front-end Nice-to-have: Familiarity with Microsoft Excel/Google Sheets Previous experience in lead generation/lead enrichment Why join ClosedWon? Career growth: learn real-world tech experience Team: You will work side by side with the brightest talents, including the CEO/Co-Founder, Zen Lenon Flexibility: work from home, or from anywhere in the world so long as you have an internet connection Inclusion and diversity: we are globally-diverse and we're committed to ensuring equal opportunity for all applicants What is expected of you at ClosedWon? Mindfully listen and apply feedback Create an impact and provide value outside of working scope Demonstrate integrity and do what is right, especially when no one is looking Express transparency to be your authentic self Be tenacious, learn fast and learn often Thank you for your interest in ClosedWon!
    $73k-99k yearly est. 60d+ ago
  • Quality Analyst (Remote)

    SOLV Energy

    Remote job

    SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide. The Quality Analyst is responsible for driving data-informed decision-making across utility-scale solar EPC projects by harvesting KPI data, analyzing performance trends, implementing best-practice controls, and reviewing contract compliance. This role supports continuous improvement and operational excellence by transforming raw data into actionable insights and ensuring alignment with contractual and regulatory standards. : *This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Position Responsibilities and Duties: KPI Data Harvesting & Reporting Extract and compile QA/QC data from Sunscreen and other platforms into structured datasets. Automate reporting workflows using Power BI, Excel, and API integrations to deliver timely dashboards to project teams. Maintain and improve data categorization frameworks to reduce “uncategorized” entries and enhance reporting accuracy. Trend Analysis & Insights Conduct Pareto and root cause analyses to identify recurring quality issues and performance bottlenecks. Monitor first-pass yield, defect rates, and remediation effectiveness across projects. Present findings in executive-ready formats that highlight trends, risks, and opportunities for improvement. Best-Practice Control Implementation Collaborate with Regional Quality Managers and field teams to standardize inspection and verification procedures. Support SOP and SWI development and rollout, ensuring alignment with field realities and client expectations. Benchmark internal practices against industry standards and lessons learned from conferences like Advancing Construction Quality. Contract Review & Compliance Review QA/QC-related contract clauses to ensure inspection plans and documentation meet client and regulatory requirements. Track compliance with contract deliverables, including warranty documentation and inspection protocols. Support project teams in reconciling client comments with internal quality standards during design and execution phases. Minimum Skills or Experience Requirements: 3-5 years in quality analysis, project controls, or data analytics within construction or renewable energy sectors. Familiarity with solar PV systems, civil and electrical scopes, and QA/QC workflows. Proficiency in Power BI, Excel, Sunscreen, and data visualization tools. Strong analytical and problem-solving skills with attention to detail. Ability to synthesize complex datasets into clear narratives and recommendations. Six Sigma, ASQ Certified Quality Analyst, or equivalent preferred but not required. SOLV Energy Is an Equal Opportunity Employer At SOLV Energy we celebrate the power of our differences. We are committed to building diverse, equitable, and inclusive workplaces that improve our communities. SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law. Benefits: Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance. Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay. Compensation Range: $79,235.00 - $99,044.00 Pay Rate Type: Salary SOLV Energy does not accept unsolicited candidate introductions, referrals or resumes from third-party recruiters or staffing agencies. We require all third-party recruiters to communicate exclusively with our internal talent acquisition team. SOLV Energy will not pay a placement fee to any third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of our internal talent acquisition team. In addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee. In the event a third-party recruiter submits a resume or refers a candidate without a previously signed vendor agreement, SOLV Energy explicitly reserves the right to pursue and hire the candidate(s) without financial liability to such third-party recruiter. #LI-Remote Job Number: J12179 If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.
    $79.2k-99k yearly Auto-Apply 3d ago
  • Quality Analyst - Remote

    Maximus, Inc. 4.3company rating

    Remote job

    Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. * Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: * Hardwired internet (ethernet) connection * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** * Private work area and adequate power source Essential Duties and Responsibilities: * Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. * Collaborate in developing new procedures and update existing procedures when changes occur. * Analyze reports on operational performance and provide solutions to identified issues. * Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. * Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. * Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. * Assist with monitoring performance and meeting contractual requirements using system applications. * Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. * Assist with staff training for the purpose of achieving and maintaining quality program goals. * Analyze effectiveness of key initiatives and quality improvement efforts. * Perform other duties as assigned by management. * Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. * Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. * Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements * Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. * Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. * Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. * Maintain strong organizational skills to effectively track monitors across different lines of business * Collaborate in the development and revision of procedures in response to operational changes. * Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. * Make recommendations based on data analysis to enhance performance and service delivery. * Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. * Assist in training initiatives aimed at improving agent performance and overall quality scores. * Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. * Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. * Take calls as needed to support center operations and maintain service levels. * Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. * Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
    $63k-87k yearly est. Easy Apply 60d+ ago
  • Quality Analyst III (Hedis Analytics)

    Caresource 4.9company rating

    Remote job

    The Quality Analyst III is responsible for analyzing and interpreting complex healthcare data. This role will collaborate with cross-functional teams, providing analytical insight to inform strategy and interventions to drive improved quality performance Essential Functions: Generate comprehensive reports, graphics and dashboards that effectively summarize and display data for key stakeholders Review reports and data for pattern identification, special cause variation identification, trend analysis, or other techniques and provide management level summaries that explain key findings Provide technical expertise and guidance to team members on SQL, SAS, and DAX coding best practices, visualizations, and table locations Interpret and maintain understanding of technical specification and other quality reporting requirements and ensure any changes are implemented and communicated with key stakeholders timely Interact and work collaboratively with business partners on analysis, reports and data patterns to identify trends Gather, understand and refine requirements for analytics requests including but not limited to HEDIS, Population Health, Pharmacy Quality, Accreditation, Health Equity, business development and RFP requests Collaborate with IT teams to enhance data collection and reporting systems Perform any other job duties as assigned Education and Experience: Bachelor of Science/Arts degree in Management Information Systems (MIS), computer science or related field or equivalent work experience is required Master of public health (MPH), Business Administration (MBA), mathematics, statistics, or related field is preferred Minimum of three (3) years of experience in data analysis and/or analytic programming is required Minimum of three (3) years of HEDIS or similar healthcare quality performance metrics experience is required 3-5 years Programming experience (i.e., SQL, SAS) is required Programming in DAX/Power BI is preferred Health care delivery, clinical experience and/or payer experience is preferred. Competencies, Knowledge, and Skills: Intermediate proficiency level with Microsoft Office Suite Complex problem-solving skills for solving multi-dimensional business questions Proficient in Programming language (i.e., two of SQL, SAS and/or DAX) is required Managed Care Organization knowledge and familiarity Graphic development & presentation skills Exposure to statistical concepts strongly preferred Critical thinking and active listening skills Effective verbal and written communication skills Ability to lead analytic efforts Ability to serve as liaison with business partners Knowledge of managed care and health care data coding Ability to interface with IT teams, familiarity with MDS and advanced data architecture Licensure and Certification: None Working Conditions: General office environment; may be required to sit or stand for extended periods of time Compensation Range: $72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-GB1
    $72.2k-115.5k yearly Auto-Apply 16d ago
  • Quality Analyst

    Sagility

    Remote job

    Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Quality Analyst Job Description: We are currently hiring a talented Quality Analyst to join us in a remote, work at home role. Key areas of responsibility: Remotely monitors customer service skills of all customer service representatives to ensure quality call handling, accurate coding in CRS and appropriate documentation. Completes established monitoring objectives in accordance with applicable SOP's. Provides written and oral feedback to the Reps on all calls monitored. Completes daily statistical reports and spreadsheets according to standard procedure. Completes Quality Control Reports as assigned on a daily basis, makes corrections to CRS when errors exist and documents the contact. Attends monthly department meetings to calibrate monitoring measurements. Notifies management immediately of serious infractions in a Customer Service Representative's call quality. Follows all client SOP's and applicable work-related guidance documents. Responsibilities may include taking Supervisory calls and escalations Skills/experience needed to be successful: High School Diploma or GED Demonstrated written and verbal communication skills Excellent time management skills Must be detail oriented Basic knowledge of PC applications for word processing, spreadsheet, etc Six months - 1 year experience with call center or related field Sagility Offers Competitive Benefits Including: Medical Dental Vision Life Insurance Short-Term and Long-Term Disability Flexible Spending Account Life Assistance Program 401K with employer contribution PTO and Sick Time Tuition Reimbursement Join our team, we look forward to talking with you! Sagility is proud to be equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Location: Work@Home USAUnited States of America
    $62k-82k yearly est. Auto-Apply 60d+ ago
  • Quality Analyst IV - Outpatient, Healthcare (AH)

    EXL Talent Acquisition Team

    Remote job

    What You'll Be Doing: Review coding audits to ensure findings are accurate, consistent, and compliant. Provide coaching and support to coders to enhance accuracy and confidence. Deliver feedback from audit reviews and identify training needs or process gaps. Contribute to improving audit methods, processes, and documentation. Collaborate closely with peers and leadership to drive quality improvements. Provide insightful root cause analyses for coding discrepancies. Support compliance with company and regulatory standards. Take on additional tasks and challenges as needed in a dynamic environment. Ability to code complex outpatient services (e.g., interventional radiology, ambulatory surgery, ER, observation) Expertise in applying modifiers and following Medicare/NCCI rules Strong documentation skills with the ability to reference official coding guidelines Excellent communication, organization, and problem-solving abilities Comfortable working independently or as part of a team Tech-savvy with Microsoft Office (Excel, PowerPoint, Outlook, Word) What You'll Bring: High School Diploma (required); CCS or CPC certification (required) At least 5 years of coding experience across both professional and hospital settings Deep knowledge of ICD-10, HCPCS/CPT, Medicare OPPS, and APCs Skilled in using encoder tools (Optum, TrueCode, 3M, Webstrat) Familiar with Medicare LCD and NCD guidelines
    $62k-82k yearly est. Auto-Apply 60d+ ago
  • Sr. Navy Qualified Validator ( NQV) Philadelphia, PA

    Watershed Security

    Remote job

    Watershed Security, is a Veteran Owned Small Business with over 20 years' Cybersecurity and Government Contracting experiencing. Watershed is looking for a Senior Navy Qualified Validator (NQV) to support the Naval Surface Warfare Center (NSWC) in Philadelphia, PA. The successful candidates will be responsible for reviewing and implementing Risk Management Framework (RMF) lifecycle documentation, ensuring the confidentiality, integrity, and availability (CIA) of systems, networks, and information. This position involves conducting risk and vulnerability assessments, ensuring proper accreditation procedures are followed, and documenting any non-compliance issues. REQUIRED QUALIFICATIONS Bachelor's degree in computer science, information technology, communications systems management, or an equivalent science, technology, engineering & mathematics (STEM) degree from an accredited college or university. Active Navy Qualified Validator Certification. Must have at least one of the following active certifications: CCNA Security, CySA+, GICPS, GSEC, Security+, CND, SSCP. Years of Experience: Ten (10) years' practical experience in a cybersecurity or A&A related field. Implementing and/or reviewing RMF lifecycle documentation Validating confidentiality, integrity, and availability of systems Conducting risk and vulnerability assessments Ensuring proper accreditation procedures are followed Documenting non-compliance issues Clearance Level: SECRET; US Citizen. Ability to possibly provide onsite support in Philadelphia PA. Some/all remote work may be an option, however the norm will be onsite support. This will be dependent upon customer needs and classification level of work being performed. Some travel may be required. Experience with the Navy RMF Process Guide (RPG), and Navy A&A tools such as ACAS, eMASS and eMASSter. Proficient with Microsoft Office Suite (Word, Excel, Teams, Project). Self Starter; detail oriented; able to brief senior level staff. DESIRED QUALIFICATIONS Validation of 10 or more Navy Packages Experience with the NAVSEA RMF Business Rules Contingent upon award PAY RANGE Final salary is influenced by factors such as location, contract labor categories, experience, skills, education, and certifications. Watershed offers competitive compensation, medical and dental benefits, educational reimbursement, 401K plans with matching, 15 days of PTO to start and 11 paid holidays per year. The proposed salary range for this position is: $100,000 - $130,000 USD. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
    $100k-130k yearly Auto-Apply 60d+ ago
  • Senior Silicon Validation Engineer

    Latticesemi

    Remote job

    Lattice Overview There is energy here…energy you can feel crackling at any of our international locations. It's an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a “team first” organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you're looking for. Responsibilities & Skills Do you have a passion for invention and self-challenge? This position gives you an opportunity to learn and participate in one of the most cutting-edge projects that Lattice's Silicon Engineering team has embarked upon to date. We are validating building blocks in FPGA on board level to ensure functionality and performance aspect of Design intent. FPGA consists of various IPs as a building block such as SERDES(PMA/PCS), Memory DDR(DDR4, LPDDR4, DDR5 etc), DPHY, PLL, DSP, Fabric, I/O etc. As a Silicon Design Validation engineer, you will have an opportunity to learn and train yourself on how to validate one/or many of the building blocks within the FPGA. And also, you will be able to acquire knowledge on process/methodology required for validating certain IPs from planning to completion. While you are working on those, you will be exposed to cutting edge equipment and advanced boards as well as Various SW/tools/scripts. What you're going to be exposed to and learn: The ideal candidate is highly motivated in developing a career in Silicon Design Validation engineering. You will get significant exposure and training in the following areas: Chance to learn FPGA and it's build block such as SERDES(PMA/PCS), Memory DDR(DDR4, LPDDR4, DDR5 etc), DPHY, PLL, DSP, MIPI, Fabric, I/O etc but not limited. Validate and characterize various IPs from silicon arrival to release to production. Develop validation and characterization plans for certain IP, bench hardware and software. Develop test logic RTL to achieve intended validation/characterization test. Drive new silicon product bring-up, validation, debug to asses IP functionality/performance. Characterizing data sheet parameters. Analyzing the measured data with statistical view. Data sheet preparation etc. Serve as the central resource with design, verification, manufacturing, test, quality and marketing/apps as the product(s) move Silicon arrival to product release. Supporting customer issues as required to resolve issues found after product release You Have… 5+ years of experience Electrical Engineering degree with a strong desire to pursue an engineering career in Silicon Design Validation Expertise in High Speed Serdes Interface characterization and protocol compliance testing such as PCIe/Ethernet/SDI/CoaXpress/JESD204, MIPI D-PHY, MIPI CSI/DSI-2, USB and DisplayPort/HDMI etc. Expertise in high speed board design and signal integrity evaluation/debug. Expertise in Verilog/VHDL and design implementation using FPGA development tools. Expertise in test automation development using programming languages such as Python, Perl. Knowledge of statistical analysis concepts and use of analysis tools such as JMP, R. Proficiency with bench equipment for device characterization such as BERT, VNA, Oscilloscopes, Protocol Exerciser/Analyzers. Exposure on FPGA(emulation/prototyping etc) Strong written and verbal communication skills to work with cross-functional team Self-motivated and proactive with critical thinking. Good problem solving and debugging skills.
    $91k-122k yearly est. Auto-Apply 1d ago
  • Quality Optimization Analyst

    VIMO

    Remote job

    It's truly an exciting time to be a part of GetInsured. Our vision has always been to make finding and enrolling in health insurance simple. Currently, GetInsured has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. We are seeking a Quality Optimization Analyst who will be responsible for data, reporting, and analytics that support Quality Assurance and contact center performance. This role transforms quality and operational data into actionable insights that inform decision-making, improve customer experience, and strengthen quality outcomes across multiple interaction channels. Partnering closely with Quality, Operations, Training, and Leadership teams, the Quality Optimization Analyst develops and analyzes reports, identifies trends and emerging risks, and translates complex data into clear, meaningful insights. This role plays a critical part in driving continuous improvement by ensuring leadership has accurate, timely, and relevant data to support performance optimization and strategic planning. Key Responsibilities: • Develop, maintain, and deliver quality and contact center performance reports, dashboards, and analytics across multiple interaction channels • Analyze QA, operational, and customer experience data to identify trends, patterns, risks, and opportunities for improvement • Ensure data accuracy, integrity, and consistency across reporting sources and quality metrics • Translate complex datasets into clear, actionable insights for Quality, Operations, Training, and Leadership teams • Support leadership reporting needs, including trend summaries, performance reviews, and executive-level insights • Partner with Quality Assurance and cross-functional teams to define, refine, and align quality metrics and success measures • Monitor the effectiveness of quality initiatives and process changes through ongoing data analysis • Identify data gaps, reporting limitations, and opportunities to improve analytics capabilities • Maintain documentation and reporting artifacts that are audit-ready and decision-ready Qualifications Qualifications and Skills • Experience in data analysis, reporting, or analytics supporting a contact center, quality assurance, or operations function • Strong Excel proficiency, including advanced formulas, pivot tables, data validation, and data visualization • Experience analyzing QA, operational, or customer experience metrics to identify trends and performance drivers • Strong analytical and problem-solving skills with the ability to translate data into actionable insights • Excellent written and verbal communication skills, with the ability to present data clearly to varied audiences • High attention to detail and commitment to data accuracy and integrity • Experience in a contact center or regulated environment (e.g., healthcare, insurance, ACA) • Familiarity with QA platforms, BI tools, or reporting systems (e.g., Power BI, NICE CXone) • Experience supporting leadership reporting such as WBRs, MBRs, or executive dashboards • Ability to quickly learn and adapt to new systems, tools, and technologies in a fast-paced environment • Comfortable working in a remote/work-from-home environment, with the ability to manage time effectively and remain engaged and accountable Benefits • 401(k) matchable up to 4% • Individuals Care Health Reimbursement Arrangement (ICHRA) • Paid time off (PTO) • Paid Training • Supportive Environment • Work From Home Opportunity
    $59k-76k yearly est. 3d ago
  • Quality Analyst

    Aria Care Partners

    Remote job

    Full-time Description Who We Are Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our Success Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Our Values and Mission Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters! About the Role The Quality Analyst is responsible for ensuring the quality and reliability of products developed through the collaborative efforts of the Systems team. This role will design, implement, and execute comprehensive testing strategies for complex, integrated solutions-primarily focused on Salesforce customizations, EMR implementations, and system integrations. The Quality Analyst will work closely with cross-functional teams to validate requirements, identify defects, and drive continuous improvement in product quality. What You'll Do Collaborate with Product Managers, Systems Analysts, Software Engineers, Implementation Leads, and Consultants to understand business requirements, technical specifications, and solution designs. Develop, document, and maintain detailed test plans, test cases, and test scripts for new features, integrations, and system enhancements. Execute manual and automated tests for web applications, Salesforce customizations, EMR workflows, and system integrations. Identify, document, and track defects; work with development and implementation teams to resolve issues. Participate in requirements and design reviews to provide input on testability and quality risks. Validate data migrations, system integrations, and end-to-end workflows across platforms (e.g., Salesforce, EMR, third-party applications). Ensure compliance with quality standards and regulatory requirements relevant to the industry. Support user acceptance testing (UAT) and coordinate with business stakeholders to validate solutions meet business needs. Contribute to process improvement initiatives and advocate for best practices in quality assurance. Maintain clear and effective communication with project managers, developers, analysts, and business users. Requirements What We're Looking For Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience. 3+ years of experience in software quality assurance or testing, preferably in environments with complex system integrations. Experience testing Salesforce customizations, EMR systems, and system integrations is highly desirable. Familiarity with test automation tools and scripting languages is a plus. Strong analytical and problem-solving skills; ability to understand complex workflows and data models. Healthcare industry experience preferred, especially with both provider and payer organizations. Excellent written and verbal communication skills; able to explain technical issues to both technical and non-technical audiences. High attention to detail and commitment to delivering high-quality results. Ability to work independently and collaboratively in a fast-paced, cross-functional team environment. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Customer service mindset and a proactive approach to continuous improvement. Physical Demands & Working Conditions Work is performed in your remote home office or at our Overland Park, KS office with minimal exposure to health or safety hazards. Substantial time is spent working on a computer. This is a full-time position working standard business hours Monday - Friday. What's In It For You We offer a comprehensive benefit package for you and your family, including: Fully remote work environment Paid Time Off (PTO), which starts accruing from your first day at work Generous paid holiday schedule, including a FULL WEEK OFF at Christmas 401k Retirement Plan with 100% Company Match on your first 4% Medical insurance Dental insurance Vision insurance Company match for Health Savings Account (HSA) Flexible Spending Account (FSA) Company paid Employee Assistance Program (EAP) Life and Disability Insurance Wellness Program And more! #LI-KC1
    $51k-67k yearly est. 49d ago
  • Contact Center Training, Knowledge and Quality Analyst - Remote

    Carnival Cruise Line 4.3company rating

    Remote job

    One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone. We are looking for an amazing Contact Center Training, Knowledge & Quality Analyst to fill this role, which is based remotely. The Contact Center Training & Quality Analyst is a critical role within the organization; by analyzing performance data, supporting training design, and managing quality frameworks, the Analyst connects frontline execution to enterprise-level service and operational objectives. Here is a summary of what Princess is looking for in its Contact Center Training, Knowledge & Quality Analyst. Is this you? **Responsibilities** + Design, build, and maintain reporting dashboards using Power BI to track and visualize key performance indicators (KPIs) related to training, knowledge base usage, and quality assurance. + Extract and analyze large datasets from Snowflake, Salesforce, and other data sources to identify trends, performance gaps, and improvement opportunities. + Provide timely and accurate reporting on quality monitoring results, including calibration sessions, agent scoring, and compliance metrics, ensuring consistency and visibility across teams. + Analyze post-training data to evaluate training impact on agent performance and retention of knowledge; deliver insights to the Manager of Training and Knowledge and other relevant stakeholders. + Track and report on knowledge base utilization, article effectiveness, and gaps, using data to support continuous improvement efforts in knowledge management. + Partner with Training, Quality, and Contact Center leaders to ensure reports are aligned with evolving business goals and identify key metrics for ongoing development and refinement. + Validate data accuracy across reporting systems, troubleshoot inconsistencies, and implement processes to maintain reliable and actionable insights. + Create and distribute recurring and ad-hoc reports with clear visualizations and narratives that summarize performance trends and strategic recommendations. **Requirements** + Bachelor's degree in business, Statistics, Communications, Education, or a related field (or equivalent experience). + Advanced proficiency in Excel and data visualization tools (Tableau, Power BI, Snowflake, or similar). + Strong Analytical and critical thinking skills with the ability to translate data into actionable insights. + Excellent written and verbal communication skills. + 3+ years of professional experience in a contact center, customer service operations, or quality assurance environment. + At least 2 years of experience in data analysis, reporting, or business intelligence, preferably using tools like Power BI, Snowflake, and Salesforce. + Experience building and analyzing performance dashboards and QA/training effectiveness reports. + Experience collaborating with cross-functional teams, including trainers, QA specialists, and operations leaders. **What You Can Expect** + Cruise and Travel Privileges for You and Your Family + Health Benefits + 401(k) + Employee Stock Purchase Plan + Training & Professional Development + Tuition & Professional Certification Reimbursement + Rewards & Incentives **Our Culture... Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: ******************************************************* Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact ********************************** **\#PCL**
    $57k-71k yearly est. 51d ago
  • Analyst - Mortgage Complaints & UDAAP Testing

    Treliant 4.2company rating

    Remote job

    Treliant is an essential consulting firm serving banks, mortgage originators and servicers, fintechs, and other companies providing financial services globally. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges. We provide data-driven, technology-enabled consulting, implementation, staffing, and managed services solutions to the regulatory compliance, risk, credit, financial crimes, and capital markets functions of our clients. Founded in 2005, Treliant is headquartered in Washington, DC, with offices across the United States, Europe, and Asia. Treliant is committed to fostering a diverse, equitable and inclusive environment that values and embraces all races, religions, ages, abilities, genders, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic groups and other characteristics that inform an individual's worldview, experiences and system of beliefs (“the principles”). We believe in championing every voice and ensuring everyone's full potential. Treliant is looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients. Responsibilities While the scope of each project may be different, your duties & responsibilities may include: Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call Identify whether calls constitute a complaints accordance with specified definitions Identify whether there may be UDAAP/UDAP concerns Update testing systems to report identified observations, errors and failures Explain and support findings Contribute to the regular status reporting Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work Qualifications 5+ years of relevant or applicable work experience Bachelor's degree from an accredited college or university Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations Proficiency with Black Knight's MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus) Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity Ability to analyze complex problems using data from multiple sources Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally Ability to communicate with confidence and demonstrate social awareness Strong collaborative and interpersonal skills Benefits Primary Location: Remote Primary Location Salary Range: $25/hr - $75/hr Treliant offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace. In addition to a competitive base salary, candidate is eligible for incentive pay as well as a full range of health benefits, vacation plan, and 401k plan. If you want to be part of a dynamic team of professionals, we invite you to join the team at Treliant. We invest in people, and challenge you to advance your career while achieving your aspirations and goals. Here at Treliant, we pride ourselves on our collaborative team culture, where we embrace diversity of thought and innovation. If you strive for excellence and seek an inclusive environment apply on line treliant.com and follow us on LinkedIn. Right to Work Treliant is not in the position to provide sponsorship for this current position and so applicants must be able to work in the United States without requiring sponsorship. Please note, Treliant receives a high volume of applications for all roles. While we will endeavor to respond to all applicants, this is not always possible. Should you not receive a response to your application within 2 weeks, it is likely that you will have been unsuccessful on this occasion. However, we would like to retain your details on our systems and may contact you should another potentially suitable vacancy arise. Treliant LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that proper arrangements can be made.
    $25 hourly Auto-Apply 60d+ ago
  • Test Analyst (SDET) - Automation

    Hexaware Technologies, Inc. 4.2company rating

    Remote job

    What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware's commitment towards creating smiles. “At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.” We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion-the driving force that makes one smile and innovate, create, and make a difference every day. Job Title: SDET with Cypress Location: McLean, VA(Onsite) Job Type: Full-Time : Job Description We are seeking an experienced SDET to design and implement a comprehensive automation strategy for applications under test. The role involves collaborating closely with application teams to support continuous delivery initiatives and participating in code review sessions. You will guide testers and automation engineers in designing approaches, developing scripts, executing tests, and generating reports. Mandatory Requirements Minimum 6 years of proven experience in automation testing. Strong proficiency in Java, Selenium, Cypress (JavaScript), BDD/TDD, Cucumber, Gherkin, and CI/CD tools. Extensive experience in API automation using REST Assured or Karate, with expertise in both frontend and backend automation. Solid knowledge of databases such as DB2, MongoDB, or Snowflake, including experience in writing complex SQL queries. Excellent communication skills with the ability to collaborate across all management levels. Good to Have Experience in file handling using Java. AWS certification is preferred. Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply. Find out more at Hexaware.com.
    $63k-80k yearly est. Auto-Apply 16d ago

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