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| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $72,909 | $35.05 |
| 2 | Durham, NC | $52,564 | $25.27 |
| 3 | San Francisco, CA | $50,224 | $24.15 |
| 4 | South Bend, IN | $47,804 | $22.98 |
| 5 | Hoffman, IL | $46,740 | $22.47 |
| 6 | Clemson, SC | $45,402 | $21.83 |
| 7 | Bellevue, WA | $44,019 | $21.16 |
| 8 | Las Vegas, NV | $41,706 | $20.05 |
| 9 | Saint Augustine, FL | $39,248 | $18.87 |
| 10 | Lawrenceburg, TN | $38,845 | $18.68 |
| Rank | Job title | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Customer Service Expert | $119,874 | $58 | - |
| 2 | Customer Service Senior Associate | $111,111 | $53 | - |
| 3 | Customer Service Senior Manager | $91,838 | $44 | - |
| 4 | Analyst | $72,081 | $35 | - |
| 5 | Customer Service Executive | $62,090 | $30 | - |
| 6 | Operation Support Analyst | $61,349 | $29 | - |
| 7 | Customer Service Representative Supervisor | $57,900 | $28 | - |
| 8 | Customer Liaison | $51,131 | $25 | - |
| 9 | Senior Service Representative | $49,590 | $24 | - |
| 10 | Call Center Analyst | $47,556 | $23 | - |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Dahl Consulting | $72,860 | $35 | - |
| 2 | The Planet Group | $71,605 | $34 | 1 |
| 3 | JDA TSG | $71,036 | $34 | - |
| 4 | Spalding Consulting, Inc. | $59,554 | $29 | - |
| 5 | Tech Providers | $58,923 | $28 | - |
| 6 | Intelligent Decision Systems, Inc. (idsi) | $58,874 | $28 | - |
| 7 | Document Systems | $57,453 | $28 | - |
| 8 | Swoon | $57,402 | $28 | - |
| 9 | EdgeLink | $55,633 | $27 | - |
| 10 | International Monetary Fund | $55,402 | $27 | - |
| 11 | Oxford Solutions | $52,914 | $25 | - |
| 12 | ICONMA | $52,449 | $25 | 1 |
| 13 | Kforce | $51,583 | $25 | 18 |
| 14 | Rezult Group | $50,491 | $24 | 1 |
| 15 | Crescent Solutions | $49,814 | $24 | - |
| 16 | C2G Consulting | $49,511 | $24 | - |
| 17 | OSC World | $49,434 | $24 | 1 |
| 18 | DP Professionals | $39,472 | $19 | - |
| 19 | Staffing Technologies | $39,146 | $19 | - |
| 20 | Boly:Welch | $37,129 | $18 | - |