Vantage Point Logistics Remote jobs - 151 jobs

Regional Manager, Data Center Operations (Americas)
Edgeconnex 4.4
New Albany, OH jobs
Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world's key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do. Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow's data center infrastructure, today for some of the world's most demanding Network, Content, and Cloud customers. Regional Manager of Data Center Operations (Americas - Mid Atlantic Region) The Regional Manager of Data Center Operations (Americas) will work directly with the Regional Management team to monitor, maintain and support EdgeConneX data centers throughout the US, but particularly the Mid-Atlantic region. This requires leading scheduled preventive maintenance activities, performing unscheduled maintenance, and supporting any customer requests. This person will also help manage facility expansions and improvement, new MEP capacity expansions or repairs, and utility upgrades. This position reports to the Senior Regional Director of Operations and will be expected to work closely with the Director of Technical Operations, VP of Operations, Customer Installation Project Managers and with contract vendors to accomplish their tasks. While a manager role, the expectation is that the individual hired should be able to troubleshoot and resolve any MEP technical issue (within reason) given their familiarity and experience with data center equipment. This is a remote based position, but travel could be up to 65%, mostly within the Americas region. Primary Responsibilities Lead and support the assigned region(s) in implementing and managing the Preventive Maintenance program at each of our sites and act as on-site lead for any emergency maintenance done at the EDCs. Monitor and maintain all building systems and mission critical facilities equipment and other equipment associated with the raised floor environment including mechanical, electrical, emergency generators, fire/life safety systems and associated equipment. Ensure all customer SLA requirements are met and maintained. Respond quickly to emergency situations and customer concerns. Work with our computerized maintenance management system (CMMS) and other systems to ensure they are up to date and have the correct information. Effectively manage, supervise, and evaluate contract technical labor. Identifying areas of improvement to our existing facilities, particularly efficiency and PUE. Evaluate and improve the security of data center facilities. Conduct routine, ongoing assessment of critical system operations. Assist with scheduling and execution of preventative maintenance, contracted break-fix maintenance, and general facility maintenance. Ensuring compliance with all safety procedures as well as utilization of protective equipment. Maintain ongoing communication with tenants, owners, property management and vendors. Travel can be up to 65% of the time. Knowledge, Skills & Abilities Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables. Superb ability to successfully prioritize and manage multiple projects and responsibilities. Superb ability to meet committed timelines, leveraging assistance/input from peers. Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done'. A high level of commitment to customer service to both co-workers and clients. Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries or complaints. Ability to interact effectively with managers, clients, customers and the general public. Experience/Education 5+ years of experience in data center facility operations or engineering functions. Familiarity with Vertiv power and mechanical equipment, Square-D switchgear and MTU, Cummins or Caterpillar generators desired. Significant data center operations expertise, to include detailed knowledge of UPS/PDU/ATS/RPP/CRAC/Generator and Fire/Life Safety systems. Experience with multiple PM cycles for Data Center equipment. Experience with operational ticketing systems and Method-of-Procedure processes. Ability to recommend improvements to dispatch and reporting processes used for contract technical labor. Experience with Change Management and CMMS systems. The ability to: Comprehend, analyze, and interpret complex project documents, including AutoCAD, Visio and PDF documents. Write and evaluate maintenance procedures. Develop installation standards and project tracking/management documents. US Salary Range$150,000-$175,000 USD EdgeConneX believes inclusion - of thought, backgrounds and experiences - affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws. EdgeConneX offers a competitive benefits package. For more information on how we process your data, visit our Data Privacy Policy here.
$43k-64k yearly est. Auto-Apply 8d ago

Looking for a job?

Let Zippia find it for you.

Analytical Method Validation Associate (Remote)
Mindful Quality 4.2
Florida jobs
The Cleaning Validation Associate is responsible for responsible for supporting clients with developing, validating, and improving analytical methods used to support cleaning validation activities, including recovery studies. The ideal candidate has a strong understanding of the operational principles behind analytical methods, ICH, and USP guidance's with practical experience. In addition, a strong desire to learn cleaning validation analytical methods. The Role Support the assessment of client's analytical method validation packages including recovery studies to identify regulatory concerns including potential corrective actions in alignment with industry best practices. Develop strategies to validate and standardize recovery studies for rinse and swab sampling methods. Remains current with the analytical chemistry literature. Research regulatory guidance and industry best practices documents related to a specific topic of concern Utilize technical writing skills to write, revise, and review analytical method documents including Master Plans, Project Plans, Standard Operating Procedures, Protocols, Summary Reports, Forms, and Risk Assessments, etc. Development of assessment concerns related to client's analytical methods and draft improvement plans to address concerns identified. Interact with team members and clients to create, review, and approve documentation per timeline. Plan and track project deliverables. This includes coordination with internal and external team members. Create, develop, edit, and maintain high-quality documentation following internal and client style guidelines, document standards, and templates, while ensuring that quality targets, timelines, and regulatory requirements are met. Manage and organize project documents Look for ways to continuously improve generated documentation Communicate effectively with team members and external vendors/clients Other duties as assigned by the manager The Candidate Degree in Chemistry, Biochemistry, or other related fields Driven, hard-working, and determined to succeed Organized, efficient, with excellent time management skills Experience in analytical method validation within the Pharmaceutical or Biotechnology environment. Knowledge of HPLC, GC, LC/MS, GC/MS, ICP/MS, FTIR, TOC, UV-Vis, SDS-Page, and other analytical methods. Working knowledge of cGMP/GLP requirements, ICH, FDA, USP, and other pharmaceutical industry regulatory guidelines is highly desired. Experience with rinse and swab sampling recovery studies Experience in the operation of chromatographic data acquisition and processing software packages such as Agilent ChemStation and other software tools for data reduction and presentation. Strong technical skills to review, interpret, and make scientific conclusions and recommendations based on data Experience in the operation, minor maintenance, troubleshooting, and calibration of laboratory equipment preferred Ability to understand and extract necessary information from technical documents Technical writing experience Excellent grammar and writing skills - Required Effectively work within a team environment and interface with peers, management, etc. Ability to work independently, handle multiple tasks simultaneously, and meet critical milestones and goals. - Required Able to effectively manage workload and prioritize activities Proficient with MacOS Advanced knowledge of Microsoft Word/Excel/PowerPoint - Required Must be willing to travel to client sites to support work as needed Experience working in a global remote team environment
$36k-74k yearly est. 60d+ ago
Healthcare Client Service Solutions Analyst
Avalon Healthcare Solutions 4.0
Tampa, FL jobs
Avalon Healthcare Solutions is the world's first and only Lab Insights company, bringing together our proven Lab Benefit Management solutions, lab science expertise, digitized lab values, and proprietary analytics to help healthcare insurers proactively inform appropriate care, reduce costs, and improve clinical outcomes. Working with health plans nationwide, the company covers over 44+ million lives and delivers 10-20% proven outpatient lab benefit savings. Avalon is pioneering a new era of value-driven care with its Lab Insights Program that captures, digitizes, and analyzes lab results in real-time to provide actionable insights for earlier disease detection, ensuring appropriate treatment protocols and driving down overall costs. Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Avalon is a high growth company where every associate has an opportunity to make a difference. Avalon has years of expertise in managing lab benefits and now is leveraging digitized lab results to drive quality clinical outcomes and proven savings. When you look at how we bring this to life, we offer Lab Insights solutions that work together to arm you with critical lab-driven insights to accelerate your value-driven care success. This is the first-of-its-kind suite of solutions to help you achieve the Triple Aim of improving the patient experience of care, improving the health of populations, and reducing the per-member cost of healthcare. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve. For more information about Avalon, please visit ****************** About the Client Service Solutions Analyst position: The Client Service Solutions Analyst is a member of the Operations team responsible for supporting the Client Service Delivery, Account Management teams and Health plans. As a pivotal part of our team, the Client Service Solutions Analyst will ensure that our Client Delivery operations teams excel in meeting client needs and expectations, driving customer satisfaction through managing various day-to-day operational activities. This position is accountable for supporting and monitoring program delivery for clients working cross-functionally with all Avalon operational areas. The Client Solutions Analyst will report to the Director, Client Service Support. This position is eligible for remote work, but regular business travel will be required, including Avalon's corporate office located in Tampa, Florida. Client Service Solutions Analyst - Essential Functions and Responsibilities: * Support the Client Service Delivery and Account Management teams in day-day operations and client communications. * Assist Client Service Delivery team with client inquiries, updates and reporting. * Liaison and escalation point for internal Client Service Operation Teams. * Writes detailed business functional requirements documents as needed. * Maintain and organize detailed information on JIRA tickets to ensure appropriate and comprehensive responses are returned to the clients timely. * Generating client impact reports and ad hoc reporting for Leadership. * Analyze customer data to identify trends, prepare reports, and make recommendations to improve customer experience. * Identify process gaps or inefficiencies across operational workflows within the team's scope Client Service Solutions Analyst - Minimum Qualifications: * Knowledge of the healthcare industry, payers, and regulations required * Demonstrated health plan business acumen skills * Strong organizational skills and ability to prioritize and manage multiple projects * Ability to apply systems thinking to evaluate and improve workflows and procedures * Solid analytical skills with the ability to generate reports * Ability to work cross-functionally to proactively communicate and to resolve issues timely * Understand and experience working with Diagnosis and Procedure codes * Outstanding written and verbal communication skills * Proficient computer skills (Excel, Word, PowerPoint, JIRA,) * Proactive problem-solving skills with the ability to analyze complex systems * Logical, analytical mindset with a keen eye for details and accuracy * Team oriented with a customer service focus. * Proven ability to work in a past paced, multi-taking environment. Client Service Solutions Analyst - Preferred Qualifications: * Knowledge of reference laboratory business, and processes strongly desired * Experience working with Commercial, Medicare and Medicaid programs * Experience with API testing tools and claim editing systems * Experience with facilitating educational webinars PM18
$41k-71k yearly est. 8d ago
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
IOA National 3.4
Deltona, FL jobs
Title: Account Manager - Commercial Lines Fully Remote | Supporting: Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed. Book Focus: General, Contractor, Professional Liability, Real Estate (required) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$70k-90k yearly Auto-Apply 60d+ ago
Guest Connections Specialist - Remote (Florida Residents Only)
Brightline 4.3
Miami, FL jobs
Your Purpose You will be the voice of Brightline as guests' email, chat with and call our Guest Services team. While answering our guests' questions, assisting in setting up or finalizing their Brightline journey, supporting our Station Operations teams and recovering from any unfortunate happenings, you will help ensure our guests have the best possible experience before, during and after their visits with us! Job Summary: Brightline provides a unique and enriching opportunity to be a part of a new transportation alternative that is keenly focused on hospitality and guest service. Our Stations Operation team takes pride in our modern, new stations and the experiences our guests encounter during their time there. Teammates ensure our guests' first and last impression of their Brightline Your Role Be the voice of Brightline through multiple methods of telecommunication, including but not limited to email, web chat and phone call. Be attentive and resolve grievances before they escalate. Deescalate grievances through thoughtful, understanding communication. Handle ticket and reservation inquiries; demonstrate working knowledge of the booking and travel policy, fare structure and special needs services, such as but not limited to wheelchair seating options. Be knowledgeable of seating layout, current offers, ticketing methods, customer programs and Station Operations policy & procedure. Answer guest inquiries via chat software and route any department-specific inquiries to those respective areas. Answer telephone calls according to ADA compliance guidelines. Manage incident cases within the company guest database. Process credit card transactions for refunds or upgrades in our back-end reservations system. Utilize tools to recover guests with current offers, promotions, and travel incentives. Anticipate guest needs and share information about each station and the surrounding areas, adapting your communication style to suit a diverse population. Use the email management platform to return guest emails to answer their questions about our services or respond to a concern or problem they had while using Brightline. Use the telephone to return guest calls at predetermined times to answer their questions about our services or respond to a concern or problem they had while using Brightline. Respond to rail incidents per the Response Center Manager's instruction on guest movement relative to delays, cancellations, and other service disruptions. Become an expert user of various types of software to best assist guests and Station Operations teams. Participate actively in the security and safety of the station, keeping an eye out for any suspicious situations and immediately report them to the Security Supervisor We are a new business model - agile and evolving. The job description isn't meant to be a complete list of your qualifications or all the things you'll do. Qualifications - *** Florida Residents Only*** You have at least one year of experience in a high-traffic and related field, such as hospitality, guest services or transportation. You love working with people, staying upbeat and positive for hours on end (including in stressful times) and skillfully adapt your communication style to fit a diverse group of people. You can assist special needs guests, such as those in need of wheelchair assistance, when necessary. You have sound judgment while thinking and acting independently. Your verbal and listening skills are excellent and geared towards superior guest satisfaction, in person, via email/chat and over the phone. You enjoy technology and working with various computer programs to suit your needs. Analyzing problems is something you enjoy and embrace! Proficient in computer skills; able to type approximately 40wpm. While you do not have to be a whiz, you have math basic skills. You are a minimum of 18 years old. You have and can show legal permission to work in the United States. You can work shifts, including weekends and holidays. You speak, read, and write English at a High School level, using appropriate punctuation, grammar, and spelling. The ability to speak multiple languages is not required, but a PLUS. Pay Rate - $20.00 an hour Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
$20 hourly 5d ago
Senior Manager, Customer Success
Mambu 4.4
Miami, FL jobs
Who we are Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here. What you'll do Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture. Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives (renewal, expansion, customer health, and satisfaction). Be accountable for key regional Customer Success metrics, including Gross Retention Rate, Customer Health Score, and Customer Satisfaction (CSAT/NPS), as well as ensuring disciplined consistency across the team in capturing customer data. Leverage data-driven insights to manage team performance, forecast renewals, identify at-risk customers, and pinpoint regional expansion opportunities. Work cross-functionally with Sales, Professional Services, Product Management, Engineering, and Marketing to ensure a unified approach to the customer, while also effectively communicating regional trends and customer needs. Collaborate closely with global peers and stakeholders, including the Headquarters organization, to maintain consistent global operational standards and execute unified enablement strategies across the board. Be the voice of the Americas customer base, synthesizing and championing product feature requests and market feedback to the Product team. What you'll bring 5+ years of progressive experience in Customer Success, or a similar customer-facing role within the SaaS or FinTech industry. 2+ years of proven experience in leading, coaching, and managing a Customer Success team, ideally with a focus on enterprise-level customers. Experience working with customers in the Americas region, with an understanding of the banking and financial services landscape (core banking, lending, deposits, etc.) is a plus. Strong business acumen and technical aptitude; the ability to understand complex SaaS platforms (like Mambu's composable banking platform) and translate technical value into business outcomes. Excellent communication, presentation, and negotiation skills, escalation management (specifically addressing and resolving customer-escalated issues) and comfortable engaging with C-suite executives and technical practitioners. Proactive, entrepreneurial mindset with strong organizational and data-driven problem-solving skills, comfortable in a fast-paced, high-growth, global environment. Fluency in English and Spanish is required; Portuguese is a significant advantage due to the focus on the Americas. What you'll get Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being. Competitive base salary Company equity for all Learning and development opportunities Hybrid/Remote working (location dependant) 30 day working abroad 4 week paid sabbatical after 5 years service Additional benefits based on location Let's connect! Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events. As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results. At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact ****************************. We can recommend jobs specifically for you! Click here to get started.
$63k-96k yearly est. Auto-Apply 31d ago
Transportation Insurance Sales Agent
Work Truck Insurance 3.9
Fort Lauderdale, FL jobs
Responsive recruiter Replies within 24 hours Benefits: Top earners achieve unlimited income Flexible schedule Opportunity for advancement Training & development Bonus based on performance Why Join WTI? Partner with experts in a growing niche. Access to tailored solutions to help you sale. Dedicated support team to help you succeed. High Commissions with residual income opportunities Flexible training for success- whether you're just getting licensed or already licensed. Responsibilities Identify and build relationships with transportation companies and clients Collaborate with WTI's expert team to deliver tailored insurance solutions Drive business growth through proactive sales and client engagement Access to fully remote office for sales activities. Qualifications & Experience Sales, Insurance or transportation industry experience. Strong communication and relationship-building skills Self-motivated with entrepreneurial drive Must be able to thrive in a commission ONLY environment. Compensation Entry Level Agents typically earn $38,000.00 to $57,000.00 first year. Our top earners achieve unlimited income potential based on their effort and performance. Opportunities for residual income and partnership based on sales performance. About US We are a trusted leader in transportation insurance solutions, dedicated to simplifying the insurance process for trucking companies and transportation professionals. We partner with agents who are new to insurance or currently licensed. Our mission is to provide tailored solutions, expert support, and exceptional service so you can focus on growing your business. This is a remote position. Compensation: $38,000.00 - $57,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Work Truck Insurance (WTI) is a fast-growing, transportation-focused agency that gives motivated sales agents the tools, leads, and support they need to build a high-earning, long-term career. We specialize in transportation insurance, giving our agents a powerful advantage with a proven niche, strong carrier relationships, and a steady flow of opportunities. From our Lufkin, Texas headquarters and nationwide remote team, we provide dependable back-office support, fast quoting, dedicated underwriting assistance, and a streamlined process that lets agents focus on selling-not paperwork. With competitive commissions, flexible work options, and real potential for growth, WTI is the place for agents who want to increase their income, expand their expertise, and join a team that invests in their success.
$38k-57k yearly Auto-Apply 54d ago
Sr. Field Applications Specialist (REMOTE)
Cleveland Diagnostics 3.8
Cleveland, OH jobs
Sr. Field Applications Specialist (REMOTE) Position Title Sr. Field Applications Specialist Reports To Chief Operating Officer Job Overview The Senior Field Applications Specialist will play a critical role in leading the successful technical implementation of Cleveland Diagnostics' IsoPSA IVD assay at customer laboratories. This senior-level role will serve as the technical lead during pre- and post-sale engagement, develop and refine implementation protocols, and provide best-in-class training and support across our expanding customer base. As the first hire in this function, this individual will be instrumental in developing foundational processes, documentation, and training modules for future application specialists. This position requires substantial travel (up to 80%) and close collaboration with CDx customers, as well as third-party diagnostic manufacturers (e.g., Roche), to troubleshoot and resolve implementation challenges. Essential Responsibilities and Duties Design and document the IsoPSA IVD implementation process, including SOPs for lab readiness assessment, equipment setup, training, QC integration, LIS configuration, and result reporting Lead site qualification and readiness assessment for new customer labs in partnership with CDx Commercial teams Schedule and execute IsoPSA implementations, serving as the primary technical lead on-site Develop training materials and programs for customer staff and internal team members Provide post-implementation technical support, including issue resolution and system optimization Partner with cross-functional teams (e.g., R&D, Quality, Regulatory) to drive continuous improvement Build internal documentation and resources to support the scaling of the applications team Represent CDx at customer meetings, industry events, and product evaluations as needed Document and maintain detailed installation, training, and troubleshooting logs in CRM (e.g., Salesforce) As team grows, may be responsible for managing other Application Specialists Other duties as assigned Qualifications Bachelor's degree in chemical, biological, or clinical laboratory science required 7+ years of clinical lab or field applications experience, ideally in molecular diagnostics or IVD MT(ASCP), MLS(ASCP), or equivalent certification strongly preferred Proven experience leading technical implementation projects in regulated laboratory settings Exceptional customer-facing skills with a strong ability to manage sensitive conversations and complex troubleshooting in high-stakes environments Demonstrated ability to build technical programs from the ground up and support cross-functional teams Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements Excellent aptitude for troubleshooting laboratory equipment Ability to travel extensively (up to 80%) including overnight stays and out-of-state visits Highly proficient in LIS/LIMS systems, EMRs, Salesforce, and standard productivity software Work Environment / Physical Requirements Position requires extensive employee travel; ability to safely drive a vehicle and travel using appropriate and available mass and/or air transit Work will be varied between laboratory and office environments; ability to operate a computer and multitask across many software and telephonic communication channels several hours a day Primary activities are performed in the laboratory. Some activities are performed at a desk and include use of standard office equipment (computer, phone, photocopier, filing cabinets, etc.) Ability to frequently walk, stand, sit, kneel, climb stairs, and ability to lift up to 50# intermittently Requires use of personal protective equipment (PPE) when working laboratories Requires Hepatitis B vaccination or appropriate waiver (working with blood-based samples) ------------------ Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. Its portfolio of non-invasive diagnostics will be expanding from prostate cancer to breast cancer and lung cancer. We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee's well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics. Cleveland Diagnostics offers an extremely robust benefits package which includes: 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage 100% Employer-paid Dental & Vision for entire family No cost for employee coverage for Group Term Life, Short & Long Term Disability 4% retirement contribution Employer match Incentive Performance Plan & Stock Option Program & Commission (Sales Account Execs) Paid Family Leave Program Generous PTO plan & holiday program Flexible work schedule & lucrative employee referral program Salary range may vary by work state/geographical region/territory Easy to get to office location with newly built-out office space Free coffee, snacks and other goodies all day long Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.
$66k-96k yearly est. 60d+ ago
Digital Support Specialist
Nymbus, Inc. 4.4
Jacksonville, FL jobs
Job Description Nymbus (******************** isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud based technology serve as the backbone for financial institutions eager to modernize and excel. Here, you won't just be part of a tech revolution; you'll be at the helm, driving change. You'll fit right in if you're a creative thinker eager to lessen technical debt and elevate agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach. Your journey with us won't simply advance your career; it will offer the chance to shape an industry alongside like-minded professionals. We're excited to consider you a key player in this transformative chapter. Thank you for contemplating a role with Nymbus. WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients. Digital Support Specialists will be responsible for monitoring, reviewing and approving customer applications submitted through our retail account onboarding platforms. A Digital Support Specialist will demonstrate good decision making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to. This role also serves a part of the Digital Support Team by fielding all incoming customer phone calls and various forms of digital communication from Nymbus Launch clients. This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch resolution for each customer. This role also requires a high level of dedication to providing excellent customer service both over the phone and through various digital channels. This position requires schedule flexibility in order to meet the Company's scheduling demands of a 24/7/365 Contact Center. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Efficiently answer inbound calls, secure messages and other communications from digital bank clients. Accurately manage communication for new digital bank customers related to new account onboarding. Solve problems and answer questions; listen to and anticipate clients' needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively. Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries. Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted. Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies. Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement. Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills. Actively participate in coaching and feedback sessions by setting goals and achieving results. Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions. Perform all other related duties as required or assigned. QUALIFICATIONS: Associate's Degree or equivalent experience in a related field. 2+ years of relevant experience in the financial industry. Heavy Call Center experience OR experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.). Working knowledge of computer hardware and software systems, and diagnostic utilities. Expert communication and documentation skills, both verbal as well as written. Strong technical training skills and detail oriented. Exceptional interpersonal and client engagement skills. Proven analytical and problem solving abilities. Ability to prioritize work to meet deadlines. Maintain flexibility in schedule to allow for occasional travel. SALARY & BENEFITS: Hourly pay: $23.00, with a premium for bilingual (English/Spanish) candidates. Annual Cash Bonus and Equity Options commensurate with the role level and experience. Fully Remote. Robust 401(k) plan with company match. Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums). Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
$23 hourly 29d ago
Operations Manager
One Insurance Services LLC 3.8
Miami, FL jobs
Job Description Job Title: Operations & Carrier Relations Manager Company: One Insurance Services The Manager of Operations and Carrier Relations at One Insurance Services is responsible for overseeing agency operations and maintaining strong relationships with insurance carriers to enhance data integration. A key focus of this role is managing, implementing, and ensuring the accuracy and efficiency of carrier downloads into AMS360 while maintaining compliance. This role will also take over the RoboForm and carrier credentials workflow, ensuring secure and efficient management of login credentials and system access for carrier portals. The ideal candidate has experience with AMS360, carrier data integration, and operational process improvement. Key Responsibilities: AMS360 Management & Carrier Integrations Manage integration of carrier downloads into AMS360, ensuring proper data mapping, reconciliation, and functionality. Build and maintain relationships with insurance carriers to facilitate seamless data transfers and troubleshoot integration issues. Collaborate with AMS360 support teams and vendors to resolve system challenges and enhance efficiency. Develop and implement best practices for AMS360 usage, ensuring staff training and effective utilization. Monitor carrier downloads, system updates, and automation tools to improve data accuracy and workflow efficiency. Operations, Compliance & Credential Management Oversee daily agency operations to ensure efficiency and compliance with industry regulations. Ensure adherence to insurance data security protocols and regulatory requirements related to carrier integrations. Optimize workflows within AMS360, eliminating inefficiencies and improving service delivery. Track KPIs and generate AMS360 reports to assess agency performance and identify growth opportunities. Take over the RoboForm and carrier credentials workflow, managing secure storage, organization, and access. Technology & Implementation Manage AMS360 system upgrades, process automation, and new functionality implementation. Identify and implement efficiency improvements, such as API integrations and automated workflows. Act as the primary liaison between the agency, carriers, AMS360 providers, and IT teams. Oversee data migration, system customizations, and employee training on AMS360 best practices. Financial & Performance Oversight Collaborate with leadership on budgets and financial strategies related to AMS360 and carrier integrations. Analyze operational data and carrier reports to identify cost-saving opportunities and process improvements. Optimize vendor relationships and technology investments to maximize ROI. Qualifications & Skills: Bachelor's degree in Business Administration, Insurance, Information Systems, or related field. 5+ years of experience in insurance agency operations, AMS360 management, and carrier relations. Strong expertise in AMS360, including downloads, reporting, system customization, and automation. Technical knowledge of carrier data feeds, reconciliation processes, and compliance requirements. Experience in process improvement, workflow optimization, and technology implementation. Excellent leadership, analytical, and problem-solving skills. Ability to collaborate with IT, vendors, carriers, and internal teams to drive operational efficiency. What We Offer: At One Insurance Services, we invest in our employees and their future. Our entrepreneurial culture encourages open communication and teamwork, empowering everyone to make the best decisions for clients and the organization. Benefits include: Flexible in-office, hybrid, or remote work options Competitive salary and benefits package: medical, dental, vision, life, and short-term disability insurance 401(k) with matching contributions PTO package including holidays and personal time off Bonus opportunities Great work/life balance Equal Employment Opportunity (EEO) Statement: One Insurance Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local laws. If you're ready to take on this exciting leadership role, apply today!
$47k-69k yearly est. 14d ago
Cleaning Validation Associate (Remote)
Mindful Quality 4.2
Florida jobs
Mindful Quality is a growing consulting firm in the Biotechnology and Pharmaceutical industries. Mindful Quality specializes in cleaning validation, process development, project management, and regulatory guidance related to manufacturing quality assurance. The Cleaning Validation Associate is responsible for assisting with the development of cleaning processes and cleaning validation activities for our clients. The position will involve supporting cleaning cycle development, cleaning validation, and continuous cleaning monitoring in cGMP facilities. Ideal candidate has a strong understanding of chemical engineering and a strong desire to learn cleaning validation including CIP, COP, and manual cleaning. The Role Support the assessment of client's cleaning validation documents to identify regulatory concerns including potential corrective actions in alignment with industry best practices. Support troubleshooting cleaning failures, develop, and optimize cleaning processes. Utilize technical writing skills to write, revise, and review cleaning related documents including Master Plans, Project Plans, Batch Records, Standard Operating Procedures, Forms, Protocol, Summary Reports, Forms, Risk Assessments, etc. Research regulatory guidance and industry best practices documents related to a specific topic of concern Interact with team members and clients to create, review, and approve documentation per timeline. Plan and track project deliverables. This includes coordination with internal and external team members. Create, develop, edit, and maintain high-quality documentation following internal and client style guidelines, document standards, and templates, while ensuring that quality targets, timelines, and regulatory requirements are met. Manage and organize project documents Manage protocol execution paperwork as needed to support clients. Look for ways to continuously improve generated documentation Communicate effectively with team members and external vendors/clients Other duties as assigned by manager The Candidate Degree in Chemistry, Biochemistry, Pharmacy, Engineering, or other related fields Experience in cleaning validation within a regulated manufacturing environment. Preferrable Pharmaceutical or Biotechnology industry. Working knowledge of GMPs - Preferred Hands-on experience with the following systems: CIP systems, parts washers, manual cleaning is required. Experience with rinse and swab sampling techniques Proven ability to review, interpret and make scientific conclusions and recommendations based on data Ability to understand and extract necessary information from technical documents Technical writing experience Excellent grammar and writing skills - Required Effectively work within a team environment and interface with peers, management, etc. Ability to work independently, handle multiple tasks simultaneously and to meet critical milestones and goals. - Required Able to effectively manage workload and prioritize activities Proficient computer skills Advanced knowledge of Microsoft Word/Excel/PowerPoint - Required Must be willing to travel to client sites to support work as needed.
$36k-74k yearly est. 60d+ ago
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
IOA National 3.4
Saint Petersburg, FL jobs
Title: Account Manager - Commercial Lines Fully Remote | Supporting: Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed. Book Focus: General, Contractor, Professional Liability, Real Estate (required) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$70k-90k yearly Auto-Apply 60d+ ago
Senior Manager, Customer Success
Mambu 4.4
Miami, FL jobs
Who we are Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here. What you'll do * Directly lead, coach, and develop a team of experienced Customer Success Managers across the Americas, fostering a high-performance, customer-obsessed culture. * Define and execute the regional Customer Success strategy for the Americas, aligning with Mambu's global goals and regional commercial objectives (renewal, expansion, customer health, and satisfaction). * Be accountable for key regional Customer Success metrics, including Gross Retention Rate, Customer Health Score, and Customer Satisfaction (CSAT/NPS), as well as ensuring disciplined consistency across the team in capturing customer data. * Leverage data-driven insights to manage team performance, forecast renewals, identify at-risk customers, and pinpoint regional expansion opportunities. * Work cross-functionally with Sales, Professional Services, Product Management, Engineering, and Marketing to ensure a unified approach to the customer, while also effectively communicating regional trends and customer needs. * Collaborate closely with global peers and stakeholders, including the Headquarters organization, to maintain consistent global operational standards and execute unified enablement strategies across the board. * Be the voice of the Americas customer base, synthesizing and championing product feature requests and market feedback to the Product team. What you'll bring * 5+ years of progressive experience in Customer Success, or a similar customer-facing role within the SaaS or FinTech industry. * 2+ years of proven experience in leading, coaching, and managing a Customer Success team, ideally with a focus on enterprise-level customers. * Experience working with customers in the Americas region, with an understanding of the banking and financial services landscape (core banking, lending, deposits, etc.) is a plus. * Strong business acumen and technical aptitude; the ability to understand complex SaaS platforms (like Mambu's composable banking platform) and translate technical value into business outcomes. * Excellent communication, presentation, and negotiation skills, escalation management (specifically addressing and resolving customer-escalated issues) and comfortable engaging with C-suite executives and technical practitioners. * Proactive, entrepreneurial mindset with strong organizational and data-driven problem-solving skills, comfortable in a fast-paced, high-growth, global environment. * Fluency in English and Spanish is required; Portuguese is a significant advantage due to the focus on the Americas. What you'll get Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being. * Competitive base salary * Company equity for all * Learning and development opportunities * Hybrid/Remote working (location dependant) * 30 day working abroad * 4 week paid sabbatical after 5 years service * Additional benefits based on location Let's connect! Follow Mambu on LinkedIn for the latest Fintech trends and success stories. Connect with us on Facebook, Instagram, and YouTube to experience our vibrant culture. Explore our mission, values, and the world we're building at mambu.com/careers. Check out our Insights Hub for industry insights, Mambu blogs, webinars, and upcoming events. As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results. At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact ****************************.
$63k-96k yearly est. Auto-Apply 60d+ ago
Tax and Operations Support Specialist
IOA National 3.4
Longwood, FL jobs
Title: Tax & Operations Support Specialist Fully remote for Florida based candidates. Initial training will be 1-2 days hybrid out of Longwood, FL or Lakewood Ranch, FL office. | Location/Supporting: Lakewood Ranch, FL or Longwood, FL office | Experience: Payroll Service Bureau, Payroll Tax and/or Worker's Comp Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations About the Role: The Tax & Operations Support Specialist is responsible for managing all aspects of POA's Workers' Compensation Pay-As-You-Go (PAYGO) reporting program, supporting the Tax Department across all functional areas, and assisting with 401(k) reporting. This role requires a detail-oriented, client-focused professional who can collaborate across departments, ensure data accuracy, contribute to process improvements, and perform other duties as assigned by Management. Key Responsibilities: Client service excellence: Deliver outstanding service by proactively anticipating client needs, maintaining professional communication, and responding promptly to inquiries. Workers' Compensation (WC) program management: Oversee PAYGO setup, reporting, and renewals, ensuring accurate net rate calculations and timely carrier submissions. WC collaboration: Partner with IOA Producers, Sales, and internal teams to resolve WC issues and maintain accurate policy data. WC reporting automation: Collaborate with Software Development and Reporting teams to streamline WC file feeds and reporting processes. Tax setup quality control: Review new client setups for accuracy, including tax codes, account formats, and payroll schedules. Conversion data validation: Balance and verify conversion data against source documents such as tax returns and payroll records. Tax deposit monitoring: Manage daily tax deposits and ensure proper handling of conversion payrolls within MasterTax. Tax compliance support: Assist with tax registrations, notice resolution, and quarterly/annual reporting including W-2s and amendments. 401(k) reporting: Ensure accurate setup and timely submission of 401(k) reports to plan administrators, including off-cycle payrolls. Process improvement: Identify and communicate opportunities to enhance operational efficiency and data accuracy. Internal collaboration: Work closely with Implementation, Payroll, and HRIS teams to support cross-functional initiatives. Training and development: Participate in internal and external training to maintain technical competence and industry knowledge. Team support: Act as a backup for teammates and contribute to overall team service excellence. Positive relationships: Build and maintain productive relationships with clients, sales partners, and internal stakeholders. Professional development: Continuously improve professional skills by actively participating in internal and external development opportunities. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 2 to 5 years of Payroll Service Bureau experience (Required) 2 to 5 years of Payroll Tax and/or Workers' Compensation knowledge (Required) Accounting background (Preferred) Experience with MasterTax or similar tax software - Preferred High degree of Excel skills, including functions, formulas, pivot tables, and V-lookups Ability to work independently and in a team environment, and to multi-task, meet deadlines, and adapt to changing priorities Experience working with Sales teams and clients to gather and analyze information Excellent written and verbal communication skills Strong analytical, organizational and data validation skills High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $23.00 - 29.00 per hour, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$23-29 hourly Auto-Apply 9d ago
Transportation Insurance Sales Agent
Work Truck Insurance 3.9
Fort Lauderdale, FL jobs
Job DescriptionBenefits: Top earners achieve unlimited income Flexible schedule Opportunity for advancement Training & development Bonus based on performance Why Join WTI? Partner with experts in a growing niche. Access to tailored solutions to help you sale. Dedicated support team to help you succeed. High Commissions with residual income opportunities Flexible training for success whether youre just getting licensed or already licensed. Responsibilities Identify and build relationships with transportation companies and clients Collaborate with WTIs expert team to deliver tailored insurance solutions Drive business growth through proactive sales and client engagement Access to fully remote office for sales activities. Qualifications & Experience Sales, Insurance or transportation industry experience. Strong communication and relationship-building skills Self-motivated with entrepreneurial drive Must be able to thrive in a commission ONLY environment. Compensation Entry Level Agents typically earn $38,000.00 to $57,000.00 first year. Our top earners achieve unlimited income potential based on their effort and performance. Opportunities for residual income and partnership based on sales performance. About US We are a trusted leader in transportation insurance solutions, dedicated to simplifying the insurance process for trucking companies and transportation professionals. We partner with agents who are new to insurance or currently licensed. Our mission is to provide tailored solutions, expert support, and exceptional service so you can focus on growing your business. This is a remote position.
$38k-57k yearly 25d ago
Field Applications Specialist (REMOTE)
Cleveland Diagnostics 3.8
Cleveland, OH jobs
Reports To The Field Applications Specialist will report to the Chief Operations Officer The Field Applications Specialist is responsible for developing and executing the process for implementing IsoPSA (IVD) in CDx customer labs. Their duties include workflow / lab planning, training, accessioning plan, assay validation, QC plan, LIS integration and result reporting, and ongoing technical support post assay implementation. This role must be prepared to work with CDx customers (and 3rd party Diagnostic Manufacturers such as Roche) to solve any problem that stands in the way of successful IsoPSA implementation. This position requires a significant amount of travel (80%) as they will need to be on site with the customer when implementing IsoPSA IVD. Essential Responsibilities and Duties Design plan to implement IsoPSA at CDx customer labs Execute IsoPSA IVD implementations at CDx customer labs Provide ongoing Technical Support to CDx IVD customers post customer implementation Other duties as assigned Qualifications BA/BS in Chemical, biological or clinical laboratory science MT (ASCP) or MLS (ASCP) certification preferred Five years of experience working in clinical or CLIA lab environment Must have the technical expertise and experience to implement IsoPSA in a Clinical Laboratory Must possess a positive customer attitude Must be able to handle customer conflict appropriately Must be able to travel extensively, up to 80% Has to have the skills to build this program, execute it, and teach other application specialists to execute Must be able to work quickly and cohesively with the commercial CDx team Must be savvy in handling delicate customer situations Understands and complies with good laboratory practices: safety, HIPAA, confidentiality & regulatory requirements Requires critical thinking skills & decisive judgement skills Must be a self-starter with high motivation level & eagerness to learn Detail oriented and able to work in a fast paced environment Excellent aptitude for troubleshooting laboratory equipment Effective interpersonal, organizational and communication skills required Excellent computer skills with proven proficiency in software products including Word, Excel, Powerpoint, and Salesforce.com. Knowledge of industry EMR and LIS systems a plus. Physical Requirements Ability to: sit, stand and/or walk throughout course of day; operate a computer and multitask across many software communication and data entry programs while operating and communicating through telephone device for several hours a day; ability to safely drive a vehicle and travel using appropriate and available mass and/or air transit. Other Requirements This is a remote traveling position Valid driver's license Frequent use of personal vehicle, including out of state visits This position requires involvement outside of standard business hours COVID-19 vaccination is highly recommended Cleveland Diagnostics, Inc., is developing highly efficacious, lab-friendly, affordable diagnostics tests using proprietary technology to improve cancer diagnostics. Its portfolio of non-invasive diagnostics will be expanding from prostate cancer to breast cancer and lung cancer. We pride ourselves in fostering a family-focused, friendly, and flexible organization that places our employee's well-being and happiness as the primary reason for our success. Are you interested in building your career with a team of industry professionals while making a lasting impact to the lives of millions of people? Bring your talents to Cleveland Diagnostics. Cleveland Diagnostics offers an extremely robust benefits package which includes: 100% Employer-paid medical for single coverage effective on your date of hire and 50% employer-paid medical for spouse/dependent coverage 100% Employer-paid Dental & Vision for entire family No cost for employee coverage for Group Term Life, Short & Long Term Disability 4% retirement contribution Employer match Incentive Performance Plan & Stock Option Program & Commission program Generous PTO plan & holiday program Flexible work schedule & lucrative employee referral program Salary may vary by work state/geographical region/territory Easy to get to office location with newly built-out office space Free coffee, snacks and other goodies all day long Cleveland Diagnostics is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. EEO is the Law. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster on our careers page. Accommodations are available for applicants with disabilities.
$66k-96k yearly est. 60d+ ago
Operations Manager
On The Go HR 3.9
Miami, FL jobs
Client Summarization: Our client is a virtual practice/business in a box for doctors it delivers patients, medical coverage, Virtual workspace, EHR, E-prescribing, and Virtual telehealth visit tools and functions that enable flexibility for the patient and the providers allowing remote visits, replacing the current brick and mortar practices and throwing away the "ball and chain" that come with it. They are seeking a Operations Manager who will manage the organization's operations. You will play a leading role in creating and overseeing organizations' customer retention initiatives. As the Operations Manager, you will be a spirited leader and take operations to the next level. You will encourage an engaged senior management team and guard values. You will analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance, and ensure a strong talent pipeline. You will collaborate with human resources to create and implement succession plans for key management and supervisors between various internal departments. As our Manager of Operations, you will be a successful piece of our business to ensure the quality of operations and customer service, inspire staff to give their all, expand the company's footprint and strengthen its reputation. Background Qualifications- Education and/or Experience: 5 to 7 years of direct operations and strategies experience or Bachelor's degree in business administration SaaS/software and/or medical/healthcare background is a HUGE plus! 3 to 5 years of experience managing a small team Proven ability to manage budgets Proficient operational and financial acumen Ability to make projections three years into the future Skills Needed: Strong ethical leadership abilities Excellent verbal and written communication skills Strong people skills working with a variety of clients Outstanding organizational skills Excellent analytical, decision-making, and problem-solving skills Thorough understanding of practices, theories, and policies involved in business and finance Excellent managerial and diplomacy skills Superior verbal and written communication and interpersonal skills Superior managerial and diplomacy skills Essential Responsibilities: Playing a leading role in compiling company budget and growth strategy Executing strategies to optimize company and asset growth Ensuring expertise and effectiveness across operating platform Creating strategies to challenge theft and stock losses, and implementing initiatives to reduce company costs Creating financial reports Initiating better business practices Ensuring adherence to key performance objectives to meet business and customer expectations Establishes quantitative and metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement Review, analyzes, and evaluates business procedures Implements policies and procedures that will improve day-to-day operations Ensures work environments are adequate and safe Working with the Sales department, ensuring each is reaching goals set by departmental and company leadership Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost sales in each division to achieve financial objectives Communicates and explains new directives, policies, or procedures to managers; for changes, meets with entire operations staff to explain changes, answer questions, and maintain morale Improve customer service and satisfaction through policy and procedural changes Lead coordination and integration of efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes Projects a positive image of the organization to employees, customers, industry, and community Additional day-to-day tasks will be discussed during the interview process. Which will be updated on the job description once discussed. Salary, Benefits, and Perks: $102,112 base annual salary; 80/20 OTE + BONUS + $81,689.60 @80 ( OTE pays according to meeting KPIs first payday of month 3 and all paydays that follow. BONUSES are paid quarterly/annually) 1099 Contract with the possibility of W2 employment after 90-day review Fully Remote, must be US Citizen; No relocation necessary This opportunity is for someone looking to work for a small business that offers flexibility. But gives you the opportunity to maintain growth and empathy in the workplace
$81.7k-102.1k yearly 60d+ ago
Account Manager - Commercial Lines (Remote Opportunity)
IOA National 3.4
Jacksonville, FL jobs
Title: Account Manager - Commercial Lines Fully Remote: Eastern or Central Time Zones Supporting our Columbia, SC office Book Focus: Construction, Contractors, General Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $60,000.00 - $90,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$60k-90k yearly Auto-Apply 60d+ ago
Commercial Lines Account Manager - Producer Operations Team (Fully Remote)
IOA National 3.4
Lakewood Park, FL jobs
Title: Account Manager - Commercial Lines Fully Remote | Supporting: Producer Operations Team, provides support to new producers during their first 3-6 months with account management and service, while also providing temporary assistance to other IOA account teams as needed. Book Focus: General, Contractor, Professional Liability, Real Estate (required) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Direct daily activities of the account management team. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of account management experience, or 5+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70K to $90K per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$70k-90k yearly Auto-Apply 60d+ ago
Account Manager Associate - Commercial Lines (Fully Remote Option)
IOA National 3.4
Saint Petersburg, FL jobs
Title: Account Manager Associate - Commercial Lines Hybrid Preferred: 1 day out of the Binghamton, Rochester, or Syracuse, NY office OR Fully Remote (candidates residing in EST or CST zones) Supporting: Binghamton and Syracuse, NY offices Book Focus: 90% Construction / Contractors. 10% General, Habitational, Manufacturing. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work with minimal direction from an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity. Key Responsibilities: Technical Competence: Maintain technical competence and industry expertise. Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management: Manage policy expirations and renewals. Renewal Process: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Task Processing: Process tasks accurately and within required timeframes. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 1-3 years actively managing a commercial lines book, 3-5 years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty licensing; professional designation preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $55,000.00 to $70,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$55k-70k yearly Auto-Apply 45d ago

Learn more about Vantage Point Logistics jobs

Most in demand jobs

Updated January 13, 2026

Vantage Point Logistics Remote jobs - 151 jobs

Regional Manager, Data Center Operations (Americas)

Analytical Method Validation Associate (Remote)

Healthcare Client Service Solutions Analyst

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Guest Connections Specialist - Remote (Florida Residents Only)

Senior Manager, Customer Success

Transportation Insurance Sales Agent

Sr. Field Applications Specialist (REMOTE)

Digital Support Specialist

Operations Manager

Cleaning Validation Associate (Remote)

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Senior Manager, Customer Success

Tax and Operations Support Specialist

Transportation Insurance Sales Agent

Field Applications Specialist (REMOTE)

Operations Manager

Account Manager - Commercial Lines (Remote Opportunity)

Commercial Lines Account Manager - Producer Operations Team (Fully Remote)

Account Manager Associate - Commercial Lines (Fully Remote Option)

Learn more about Vantage Point Logistics jobs

Most in demand jobs