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Varo jobs - 31 jobs

  • Head of Data Science

    Varo Money, Inc. 4.4company rating

    Varo Money, Inc. job in San Francisco, CA

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. We are looking for an inspiring and technically deep Head of Data Science to lead our team in leveraging advanced analytics, machine learning, and causal inference to catalyze decision‑making and propel Varo's growth. You will lead the Data Science function within Varo's comprehensive Data organization (which includes Data Analytics, Data Product Management, Data Engineering, and ML Engineering). Your team will be the strategic partner and technical engine for solving our most complex business challenges across key verticals like customer acquisition, engagement, fraud prevention, and responsible lending. What you'll be doing Strategic Ownership: Define, own, and drive the comprehensive Data Science roadmap (including AI/ML and causal inference) that directly translates into commercial outcomes across Varo's core business verticals. Model Innovation & Delivery: Lead the development, validation, and production deployment of custom machine learning and statistical models that are critical for decision‑making. Business Partnership: Serve as a strategic data consultant to executive leaders and business stakeholders, translating ambiguous commercial problems into rigorous analytical frameworks and actionable solutions. Data Integrity & Risk: Work closely with Data Engineering and Product teams to ensure the quality, accessibility, and lineage of new data sources. Ensure all models and analyses adhere to Varo's risk framework and regulatory requirements for fairness and transparency. Operational Excellence: Establish and own the ML Model Performance Monitoring processes, ensuring deployed models maintain accuracy and business impact over time and are governed appropriately. Team Leadership & Mentorship: Attract, hire, mentor, and coach a high‑performing team of Data Scientists, setting a high bar for technical rigor, business acumen, and cross‑functional collaboration. You'll bring the following required skills and experiences 8+ years of experience in Data Science, Applied Science, or a related quantitative field. Deep Domain Expertise: Proven track record of delivering measurable business impact in at least one key financial services domain (e.g., credit/lending, fraud/risk modeling, or customer growth/engagement). Technical Fluency: Expert‑level proficiency in Python and its scientific computing stack (Pandas, Scikit‑learn, PyTorch/TensorFlow). Proven ability to apply a wide range of statistical methods, machine learning algorithms, and causal inference techniques to large, real‑world datasets. Data Ecosystem Experience: Hands‑on experience working with distributed data and computing tools (e.g., Spark, Hive) and cloud web services (e.g., AWS, GCP, or Azure). Leadership Acumen: Demonstrated ability to thrive in a fast‑paced environment, attract high‑quality talent, and drive a data‑informed culture. $250,000 - $300,000 a year For cash compensation, we set standard ranges for all US‑based roles based on function, level, and geographic location, benchmarked against similar‑stage growth companies. Per applicable law, the salary range for this role is $250,000 - $300,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. This role is also eligible for a bonus, equity, and competitive benefits. We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About Varo Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all‑digital, mission‑driven, FDIC‑insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer‑first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us: Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings! Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e‑mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: **************************************** #J-18808-Ljbffr
    $250k-300k yearly 2d ago
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  • Senior Staff Data Scientist, ML - Drive Growth with Models

    Varo Money, Inc. 4.4company rating

    Varo Money, Inc. job in San Francisco, CA

    A digital banking firm in San Francisco is seeking a Data Scientist to develop custom models and algorithms for large datasets. The ideal candidate has over 7 years of experience in Analytics or Data Science and an advanced degree in a quantitative field. This role offers a salary range of $210,000 - $280,000 annually, along with eligibility for a bonus and equity. The firm is dedicated to data-driven decision-making and promotes diversity in its workforce. #J-18808-Ljbffr
    $210k-280k yearly 3d ago
  • Credit Strategy Director - Data-Driven Fintech Lending

    Varo Money, Inc. 4.4company rating

    Varo Money, Inc. job in San Francisco, CA

    A digital banking company based in San Francisco is seeking a Credit Strategy Director. In this strategic role, you will develop and oversee credit strategies for new consumer lending products. Ideal candidates will have over 8 years of experience in credit risk management, strong analytical skills using SQL or Python, and a background in financial institutions. The position offers a competitive salary range of $150,000 - $210,000 and opportunities for bonuses and equity. #J-18808-Ljbffr
    $150k-210k yearly 3d ago
  • Bilingual Customer Service Rep

    Primerica 4.6company rating

    Remote or Duluth, GA job

    Join Our Team In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it's like to work at “one of the best places to work in the metro Atlanta”. About this PositionThe Bi-lingual CSR1 answers telephone and written inquiries from clients and agents, performing research and solving problems as authorized.Responsibilities & Qualifications Knowledge Skills and Abilities: Ability to successfully complete Life Technical training including classroom exam and phone assessment Previous customer service experience preferred Excellent verbal and written communication skills in Spanish and English Ability to organize and present facts in a clear and concise manner in both speech and correspondence Ownership mentality Good voice quality (clarity, tone, etc.) Schedule: 40 hours per week Monday-Friday 8:00am - 5:00pm Salary: $35,000-37,000 based on experience Mental Demands (not only learned mental skills, but also conditions that call for mental discipline) Reading comprehension Attention to detail Decision-making Confidentiality Problem Solving Excellent verbal communications Excellent written communication Reasoning Applied knowledge Physical Demands (both physical actions that may be required to perform a task and the physical environment in which the task is performed) Sitting Speaking Hearing Writing Attendance Equipment (all equipment and special materials needed to perform the task) Computer Headset Webcam Microsoft Office Internet systems (web browsers, email, etc.) Call Center components If working remote: High speed internet PC or laptop with high speed capability Essential Functions Answers telephone inquiries from clients and agents in Spanish and English Protects the company's authority to do business by complying with legal and ethical standards, policies and procedures. FLSA status: This position is exempt (not eligible for overtime pay): NoOur Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
    $35k-37k yearly Auto-Apply 60d+ ago
  • Life Insurance Sales Agent - Entry Level (Remote)

    Primerica 4.6company rating

    Remote or Lincoln, NE job

    EXCITING OPPORTUNITY! Our offices are expanding and we're seeking hardworking individuals who are ready to step outside the box and build a business! We are seeking Life Insurance Agents to join our team. Whether you're an experienced insurance agent seeking a new opportunity or just beginning your career, we offer a chance to showcase your abilities and achieve professional growth. No Experience Necessary This position is open only to US Residents residing in the United States Candidates must be 18 years+ Candidates must be able to pass a background check This is a 1099 opportunity, not a W2 As a life insurance agent, you will play a key role in assisting clients with their financial needs. This is an entry-level position, and no prior experience is necessary. We provide comprehensive training and cover the cost of obtaining your professional licenses. Desired Candidate Should Possess: Excellent customer service skills Ability to develop, manage and drive growth Candidates must be ready to plug-in and follow a proven system Experience in sales, marketing and business are preferred but not required What we provide: A Competitive Performance-based Compensation Package Zoom Training & Bonus program Ongoing Support & Mentorship System to Ensure Success Opportunities For Quick Advancement Within Win All-Expense Paid Trips to Top Resorts with the Company E & O Coverage Included No Quotas For More Information: EXCITING OPPORTUNITY! Our offices are expanding and we're seeking hardworking individuals who are ready to step outside the box and build a business! We are seeking Life Insurance Agents to join our team. Whether you're an experienced insurance agent seeking a new opportunity or just beginning your career, we offer a chance to showcase your abilities and achieve professional growth. No Experience Necessary This position is open only to US Residents residing in the United States Candidates must be 18 years+ Candidates must be able to pass a background check This is a 1099 opportunity, not a W2 As a life insurance agent, you will play a key role in assisting clients with their financial needs. This is an entry-level position, and no prior experience is necessary. We provide comprehensive training and cover the cost of obtaining your professional licenses. Desired Candidate Should Possess: Excellent customer service skills Ability to develop, manage and drive growth Candidates must be ready to plug-in and follow a proven system Experience in sales, marketing and business are preferred but not required What we provide: A Competitive Performance-based Compensation Package Zoom Training & Bonus program Ongoing Support & Mentorship System to Ensure Success Opportunities For Quick Advancement Within Win All-Expense Paid Trips to Top Resorts with the Company E & O Coverage Included No Quotas For More Information: ********************************
    $32k-39k yearly est. Auto-Apply 60d+ ago
  • Business Analyst 3

    Primerica 4.6company rating

    Remote job

    Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at “one of the best places to work in the metro Atlanta”. About this PositionBusiness Analyst 3 performs a range of assignments related to Life Insurance Project Support. Creates and executes business requirement documents, process flow diagrams and data mapping. Acts as liaison between the business users and programmers to ensure that projects meet outlined objectives and resolve system issues. Manages mainframe/distributed systems projects through entire software development life cycle including documentation of requirements, testing, implementation and post production monitoring. May lead projects or project steps within a broader project or may have accountability for on-going activities or objectives. Acts as a resource for colleagues with less experience. Interfaces with multiple teams and departments across the organization. Interfaces with managers and business owners throughout the organization. Coordinates with third parties and oversees projects involving 3rd party providers. *Local Applicants Only*Responsibilities & Qualifications Responsibilities Create and execute business requirement documents, process flow diagrams and data mapping Coordinate, manage and execute projects for Life Operations Research and resolve departmental system issues and concerns Devise, recommend and implement solutions and options for system design and enhancements and recognize when management approval is required. Create user acceptance criteria (test plans), coordinate with QA team to execute testing and work with QA to analyze test results Refine requirements and coordinate additional development as a result of any QA findings Research and resolve departmental system issues and concerns Formulate, develop and implement changes to improve departmental and process efficiency, including using automation tools (Microsoft Access, Testing Scripts, etc.) Devise, recommend and implement solutions and options for system design and enhancements and recognize when management approval is required. Act as liaison between the business users and programmers to ensure that projects meet outlined objectives and resolve system issues Manage mainframe/distributed systems projects through entire software development life cycle including documentation of requirements, testing, implementation and post production monitoring Minimum Qualifications: Associates and/or bachelor's degree with a Concentration in Business and/or Liberal Arts. OR 3-5 years of equivalent business experience. Project Management Software (Version One, Jira, or equivalent) MS Office (Project, SharePoint, Word, Excel, Power Point, Access) Confluence / SQL and Data base experience Requires in-depth conceptual and practical knowledge of Life Insurance Business and practices and procedures within Project Management Life Cycle. Required Knowledge, Skills and Abilities Continue to build knowledge of the company, processes and customers. Solves complex problems and research requests. In depth knowledge of the systems and processes of the departments and business functions they support Broad knowledge of the systems and processes of the departments and business functions they support Able to work independently with minimal direction from management. Handle multiple priorities simultaneously FLSA status: This position is exempt (not eligible for overtime pay): YesOur Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
    $66k-92k yearly est. Auto-Apply 41d ago
  • Sr. Employment and Litigation Counsel

    Varo 4.4company rating

    Varo job in San Francisco, CA

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. About the Legal TeamVaro's Legal team is responsible for all things “legal” at Varo. This means that we support thebusiness by: identifying and highlighting any legal risks, interpreting law and providing compliancerecommendations, conducting contract reviews and negotiations, support for licensing, Varo IP assetmanagement, Varo Product reviews, drafting product disclosure, support for corporate financingrounds, managing shareholder communications, engaging directly with regulatory bodies, and more.We also manage our team of outside counsels, maintain a repository of all legal documents, and areresponsible for Varo's Privacy and other policies. About the role Varo is seeking an exceptional attorney to support our Human Resources and businesspartners on employment law matters in Varo's locations, providing pragmatic, risk-weighted advice on a broad range of employment, benefits and related compliancematters. This role will also support non-employment litigation and oversee third-partyclaims affecting Varo's business. This role involves leading and handling cutting-edgeand complex legal projects and matters.What you'll be doing Advise and support Varo Human Resources and business partners on employment-law related matters, including hiring, performance management, terminations, discrimination, harassment, accommodations, leaves of absence, wage and hour issues, incentive compensation, benefits (including plan design, implementation, administration and communications), employee investigations, restructuring initiatives and corporate development (M&A) activity Maintain subject matter expertise and actively monitor new laws, regulations and decisions affecting the substantive legal areas above and provide strategic advice to the Legal team Draft and negotiate offer letters and employment-related agreements, including severance, separation, restrictive covenant, retention and other employment-related agreements; draft employee-facing policies, handbooks and other resources Assist in designing and leading training events on employment law and benefits matters Manage arbitrations, pre-filing demands, including investigating claims, communicating with opposing counsel and negotiating resolution Draft and/or review pre-litigation and litigation documents, including correspondence with opposing counsel, pleadings and mediation/arbitration statements Manage outside counsel handling both employment and non-employment litigation, including management of budgets, directing litigation strategy, and reviewing pleadings and other documents Support employment-related aspects of mergers, acquisitions, strategic investments and divestitures, including due diligence and related integration efforts Advise and counsel on both day-to-day issues as well as strategic and systemic initiatives Respond to attorney demand letters and agency matters, including government-initiated inquiries and audits You'll bring the following required skills and experiences J.D. with top academic credentials Admitted and in good and active standing to practice law in California or Utah 7-9+ years' extensive experience in employment law and litigation experience at a major law firm Benefits experience, including advising senior leaders and benefits professionals on a range of ERISA, fiduciary compliance, plan governance, and legal compliance matters and related plan documentation Executive compensation experience in-house and/or at a major law firm Track record of working efficiently with a client-service focus in a fast-paced, dynamic environment Strong negotiation skills and ability to interact with legal and business leaders internally and externally Process-oriented a with desire for constant improvement and development of best practices Hard-working and a self-starter with the ability to operate independently with minimal supervision in a fast-paced environment and meet tight deadlines Strong integrity and commitment to ethics #MidSenior We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $106k-154k yearly est. Auto-Apply 60d+ ago
  • Unthink Retirement Representative

    Primerica 4.6company rating

    Remote or Aurora, CO job

    How much money will you need to retire? 1 million? $2 million? Do you think it's too late? Think again. What if you could learn the skills necessary to build a 6-figure retirement income in as little as 24 months? We're looking for motivated individuals - early retirees and late starters - who are ready to take control of their financial future. No prior experience is needed. Our mentorship program provides hands-on training in high-income digital and business skills designed to generate long-term, scalable income. What you'll gain: Step-by-step guidance from industry experts Flexible, remote opportunity A proven system to build wealth - without starting from scratch Community support and weekly coaching This is NOT a job. It's a pathway to financial freedom. Your pace, your potential. Spots are limited. Watch the video to learn more and get started. Change your tomorrow! Watch our intro videos to learn more ********************************** Scroll down to "start your journey to financial freedom today" Click watch video 4 minute video 22 minute video If you would like to start or learn more, please reach out for a one on one. Build your retirement while earning residual income.
    $29k-34k yearly est. Auto-Apply 60d+ ago
  • Director of Disputes

    Varo 4.4company rating

    Remote Varo job

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. The Operations team at Varo consists of creative, enthusiastic, and forward-thinking individuals dedicated to safeguarding our customers and Varo. As the Director of Disputes, you will be instrumental in transforming Varo's Disputes function to improve the customer experience, drive operational efficiencies, mitigate losses and ensure regulatory compliance through close collaboration with Product, Tech, Data/AI, Fraud, and Risk teams. Additionally, you will be responsible for overseeing the daily production of our offshore teams, managing them through SLAs and KPIs to ensure we meet our commitments to customers and manage losses while adhering to regulations.What you'll be doing Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies Act as the primary escalation point for all dispute issues and necessary reporting. Identify and drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment You'll bring the following required skills and experiences 6+ years of progressive experience in fraud / disputes, with at least 4 years focusing specifically on disputes & chargebacks within an innovative bank or fintech, preferably with a Visa issuer Experience managing employees and off-shore operations (BPO or Managed Services) Analytical and critical thinking skills with the ability to translate complex data into actionable strategies. Prefer some experience with simple SQL queries and proven ability to use Microsoft Excel / Google Sheets features to analyze data to formulate recommendations. Collaboration with Analytics teams for more complex analysis Knowledge of Dispute regulations (e.g. Regulation E, Regulation Z), NACHA rules and Visa card network rules Excellent written and verbal communication skills, interpersonal and collaborative skills Experience with specific dispute management platforms and systems (e.g. disputes case management systems, Visa VROL, etc) Preferred Six Sigma or Lean certifications Knowledge of emerging technologies, process automation tools, and fraud trends We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $126k-189k yearly est. Auto-Apply 60d+ ago
  • Financial Services Representative

    Primerica 4.6company rating

    Remote job

    Primerica is expanding! I am seeking an individual that is COACHABLE and simply MOTIVATED to succeed and to help others succeed! We educate the middle-income consumer proven concepts of HOW MONEY WORKS to obtain financial independence, as well as providing services to protect their income today and for the future. Work schedules are based upon personal availability with the convenience to work from home. Minimum Requirements: * $124 Background Check (Reimbursed) * Age 25+ preferred * Legal to work in the U.S. * NO felonies We offer: * Paid Training Programs * Paid State Licenses * Multiple sources of income * Bonus/Commission Pay (NO quotas) * Advancement as a Broker
    $31k-39k yearly est. Auto-Apply 60d+ ago
  • Product Manager, Servicing

    Varo 4.4company rating

    Remote Varo job

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. At Varo, we're revolutionizing how people manage their money. We're a next-generation bank built on technology and innovation, empowering consumers to take control of their financial lives. We serve millions of Americans exclusively through our mobile and web apps, striving to make digital banking easy, convenient, and personalized. Product Managers are at the forefront of this transformation, driven by a relentless focus on the customer and a passion for delivering innovative solutions for the digital age. We believe that financial institutions should provide exceptional products, services, and education to everyone, not just the wealthy. We are the team responsible for driving valuable solutions across technology, operations and design which bring the Varo vision to life at every customer touchpoint. Join us and be a pivotal force in redefining banking. We are seeking a highly driven Product Manager to champion and elevate our Servicing experience. This is a unique opportunity to directly impact customer satisfaction by building exceptional experiences for both customers and internal agents. You'll be instrumental in shaping the delivery of exceptional service across our key channels - Disputes, Voice, and Chat - while also identifying and implementing improvements across the broader Varo ecosystem. As a member of our product team you'll be advancing our vision of a world class customer experience, and collaborating with product and technology leaders to continuously expand your product mastery.What you'll be doing: Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda. Identify high-impact product opportunities which support Varo's business strategy and elevate the servicing experience. Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice). Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment. Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact. Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch. Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy. Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives. You'll bring the following required skills and experiences: 3+ years of product management experience, delivering highly successful and innovative customer-facing platforms or internal systems. Demonstrated experience with customer service operations, within the banking or financial services industry, including knowledge of the disputes management process. Proficiency in data analysis with complex SQL queries and visualization and analysis tools such as Tableau and Amplitude. Proven track record of driving results in a fast-paced agile environment. Excellent communication skills to succinctly articulate concepts, ideas, and recommendations to stakeholders of all levels. A genuine passion for understanding and solving customer and agent pain points. A bias for proactive action with a results mindset. We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $107k-131k yearly est. Auto-Apply 21d ago
  • Field Support Representative

    Primerica 4.6company rating

    Remote job

    Join Our Team In 2022, the Atlanta Journal-Constitution named the Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America's best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! About this PositionPrimerica Financial Services is a leading provider of financial services to middle-income families in the United States and Canada offering mutual funds, managed investments, annuities, business retirement plans, and education savings plans. The Investment Savings Products (ISP) Operations team is seeking helpful individuals to support our field-force service their investment clients. We are looking for passionate individuals, both with and without customer service experience, to answer incoming calls from our Securities and Investment Advisor Representatives and provide operational assistance and guidance. Details about this position The Field Support Representative (FSR) receives incoming calls, asks probing questions to properly assess the issue and offers resolution and or guidance. The FSR obtains and relays information identified during the call to the appropriate party for further processing, research or escalation. Our Field Support Representatives often forge close professional relationships with our sales force which tends to enhance job satisfaction. Open to candidates anywhere in the United States, some work must be performed in Eastern time zone business hours. Remote work requires a certain level of internet speed.Responsibilities & Qualifications Paid training available for non-licensed candidates who are committed to obtaining licenses within a specified time-frame. Salary is tailored to experience, and licenses held. Knowledge, Skills, and Abilities: Bachelor's Degree in Business-related field or equivalent experience required FINRA Series 6 and 26, or 7 and 24 licenses required Series 65 required for roles that support Advisory products Licenses can be obtained through a Learning Agreement if obtained within 180 days Knowledge of mutual fund, annuity and market dynamics preferred Excellent written and verbal communication skills Effective problem solving and analysis skills Ability to manage multiple priorities and quickly and efficiently adapt to changes Ability to maintain knowledge of and adhere to company's Policies and Procedures Primerica's Awards & Recognition: Ranked 6th on Forbes list of “American Best Insurance Companies for 2022” Named on the Fortune 1000 list for the third consecutive year. Named “AJC Top Workplace” for ninth consecutive year. FLSA status: This position is exempt (not eligible for over time): NoOur Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Savings Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Sr. Incident Manager

    Varo 4.4company rating

    Remote Varo job

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. The Senior Incident Manager is responsible for leading the response to major technology and service incidents that affect customers. This role owns the full incident management process across the Varo bank. It sets the rules of engagement with internal teams and with external partners such as Amazon Web Services Incident Detection and Response and other managed service providers. All customer impacting incidents must follow one process with one severity model, one communication flow, and one incident commander, regardless of where the alert originates. The Senior Incident Manager ensures early detection, fast triage, clear communication, and complete follow up. This person will improve resiliency, reduce repeat incidents, and help protect customers and the bank.What you'll be doing Incident Command and Coordination: Act as the Incident Commander during major incidents, leading the incident bridge, assigning actions, and coordinating all involved teams (engineering, operations, security, and vendors) to drive timely resolution Unified Process Ownership: Own the entire incident management lifecycle, ensuring all incidents strictly follow a single workflow, communication path, and severity model from detection to recovery and closure Structured Handoffs: Guarantee that all handoffs between shifts and different teams are documented, clear, and complete to maintain continuity and prevent information loss Vendor Rules of Engagement: Define and maintain clear rules of engagement with all external partners (like AWS Incident Detection and Response), specifying incident opening criteria, escalation paths, and the definitive process for control transfer back to internal teams Centralized Communication: Prevent external partners from running parallel bridges or communication paths; mandate that all parties work exclusively through the designated Incident Commander and one coordinated channel. Internal and External Communication: Deliver short, clear, and factual internal updates focused on impact and next steps, while also coordinating with customer support, marketing, and compliance teams for timely and accurate external and executive communications Post-Incident Analysis and Prevention: Lead comprehensive post-incident reviews to document root cause, impact, and contributing factors, and diligently track all corrective and preventive actions to completion, actively seeking out and pushing for lasting fixes to repeating patterns You'll bring the following required skills and experiences Experience & Incident Command: Minimum of 5+ years of experience in Incident Management, Site Reliability Engineering, Operations, or related roles, including demonstrated experience as an Incident Commander for major incidents Post-Incident Leadership: Proven ability to lead post-incident reviews and effectively drive all follow-up corrective actions to completion Domain Expertise (Frameworks): Strong understanding of incident management frameworks tailored for real-time digital banking or high-availability digital services Technical Knowledge (Infrastructure): Good understanding of cloud infrastructure (e.g., AWS), APIs, microservices, and networking concepts Domain Expertise (Banking/Services): Familiarity with core digital banking functions such as login, authentication, payment processing, and transaction journeys Communication & Availability: Strong writing and communication skills combined with the ability to support off-hours incidents or participate in a 24/7 rotation Education & Certifications: A Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. Relevant certifications (e.g., AWS Cloud Practitioner, ITIL) are a plus but not required We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $85k-109k yearly est. Auto-Apply 32d ago
  • Senior ML Scientist - Fintech Fraud & Personalization

    Varo Money, Inc. 4.4company rating

    Varo Money, Inc. job in San Francisco, CA

    A digital banking firm in San Francisco is seeking a Senior Data (Machine Learning) professional to develop innovative ML models for fraud detection and user experience enhancements. The ideal candidate will hold an advanced degree and have extensive experience with statistical techniques and Python. This role offers a competitive salary between $150,000 and $200,000 annually and involves cross-functional collaboration within a rapidly growing fintech environment. #J-18808-Ljbffr
    $150k-200k yearly 3d ago
  • Lead Fraud Risk Data Analyst

    Varo 4.4company rating

    Remote Varo job

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. This senior role of fraud analytics is responsible for designing unique analytic approaches to detect, assess, and mitigate fraud risk. You will help analyze the effectiveness of our day-to-day fraud policy and rules in our fraud systems. You will analyze large amounts of account and transaction data to build actionable insights to derive the methods to identify fraud risk, reduce friction and enhance experience on money movement. This role requires critical thinking and analytical savviness to work in a fast-paced environment but can be a rewarding opportunity to help bring a secured banking experience.What you'll be doing Develop new data driven rules that optimize decisioning performance between member experience and fraud prevention. Develop data insights and rules to help understand customers' banking behavior and preferences to drive first party fraud controls and strategy for payment and lending. Develop personalized segmentations and micro-segmentation to identify customers based on their fraud risk, banking behaviorals, and value. Work with external fraud prevention vendors to optimize their performance and assist in maintaining, design and implementation of existing and new fraud detection tools Aggregate and analyze internal and external risk datasets to understand performance of fraud decisioning and granular performance of multiple decision methods Find insights from risk data sets to improve fraud strategies and rules Participate in regular review of activities involving different fraud topologies Able to lead fraud/risk investigations for both simple and complex cases to successful conclusions and mark false positives and false negative cases Complete investigation of customers and transactions flagged by the Bank's automated monitoring system(s), manual reports, and/or referrals Define, implement, and manage rule rationalization and governance process You'll bring the following required skills and experiences 10+ years of fraud or risk experience focused on the risk strategy and risk analytics in financial services, insurance, and healthcare industries. FinTech or start-up experience is a plus. First party fraud risk management experience is a plus. 8+ years of data analytics experience with hands-on SQL and python coding is a plus 3+ years of experience in Tableau (and other BI tools). 3+ years of experience analyzing data with statistical approaches with python (e.g. in Jupyter notebook): for example, clustering analysis, decision trees, linear regression, logistic regression, correlation analysis. 1+ years of hands-on use of AWS (e.g. S3, EC2, EMR, Athena, SageMaker and more) is a plus. Strong knowledge of financial products, including fraud management in lending products, ACH, RDC, P2P, and deposit accounts. Knowledge of fraud management systems such as Sentilink, iOvation, Lexisnexis, etc Deep understanding of the financial fraud space Experience creating and optimizing fraud prevention rules and strategies Coaching and mentoring other analysts Cross-functional stakeholder management, working with engineers, product, operations, and data science We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $90k-115k yearly est. Auto-Apply 60d+ ago
  • Registered Principal Support Specialist

    Primerica 4.6company rating

    Remote job

    Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! About this PositionThe Golden Circle Telephone Rep monitors and responds to top producers' telephone inquiries. The associate also functions as a sales partner to assigned Securities Rep and works with management to make and implement recommendations concerning department changes, improvements and enhancements.Responsibilities & Qualifications Responsibilities & Qualifications Bachelor's Degree (preferred) or 3 years work experience in the Securities Industry. Series 6 and 26 or 7 and 24 licenses required or may be obtained through a learning agreement. Knowledge of individual securities and market dynamics preferred. Effective writing, presentation, communication and coaching skills. Effective problem solving/analysis skills. Excellent PC computer skills. Excellent interpersonal skills. Ability to manage multiple priorities and quickly and efficiently adapt to changes in procedures or policies. Ability to perform assigned tasks within the specified time frames and meet quality expectations. FLSA status: This position is exempt (not eligible for overtime pay): NoOur Benefits: Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
    $28k-38k yearly est. Auto-Apply 60d+ ago
  • Credit Strategy Director

    Varo Money, Inc. 4.4company rating

    Varo Money, Inc. job in San Francisco, CA

    Varo is an entirely new kind of bank. All digital, mission‑driven, FDIC‑insured and designed for the way our customers live their lives. A bank for all of us. Varo Bank, the first all‑digital national bank, is seeking a creative and data‑driven Credit Strategy Director to lead the development and launch of our next generation of consumer lending products. This is a high‑impact, strategic role for someone passionate about using data to solve complex problems. You will translate Varo's vision into customer‑centric and profitable credit strategies. We are looking for an innovator who thrives in a fast‑paced, mission‑oriented environment to help revolutionize consumer banking. What you'll be doing Lead Credit Strategy for New Products: Develop and implement credit strategies for new products, including underwriting, pricing, and credit policies from ideation to post‑launch monitoring. Analyze and Optimize: Conduct deep‑dive analyses of KPIs to identify trends and understand portfolio performance. Propose and implement data‑driven policy changes to improve risk‑adjusted returns and customer experience. Drive Experimentation: Design and execute A/B tests to optimize credit policies, user experience, and risk controls. Inform and Influence: Present analysis and strategic recommendations to key stakeholders and executive leadership. Collaborate Cross‑Functionally: Partner with Product, Engineering, Data Science, Marketing, Operations, and Legal teams to deliver best‑in‑class, compliant credit offerings. Champion Best Practices: Build and maintain monitoring dashboards and develop performance tracking to ensure proactive risk management. You'll bring the following required skills and experiences 8+ years of experience in consumer credit risk management or credit strategy, preferably at a fintech or major financial institution. Strong understanding of the consumer credit lifecycle, including origination, underwriting, fraud, and collections. Experience with traditional and alternative credit bureau data is essential. Ability to translate business problems into a data‑driven approach, including hypothesis testing and root cause analysis. Advanced expertise in data analysis and manipulation using SQL or Python. Experience with advanced statistical techniques and a solid understanding of relational databases. Strong ability to independently identify and solve problems in a fast‑paced environment. Education: Bachelor's or Master's in a quantitative field like Computer Science, Economics, Math, Statistics, or Engineering. Experience with machine learning models in a credit risk context is a plus. Familiarity with business intelligence tools like Tableau or Looker is a plus. Experience at a high‑growth fintech or tech startup is a plus. 150,000 - 210,000 a year (cash compensation) with standard US‑based ranges. The role is also eligible for bonus, equity, and competitive benefits. Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We are a new kind of bank - all digital, mission‑driven, FDIC‑insured, and designed around the modern American consumer. The first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer‑first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. #J-18808-Ljbffr
    $145k-192k yearly est. 3d ago
  • Sr. Staff Data Scientist, Machine Learning

    Varo Money, Inc. 4.4company rating

    Varo Money, Inc. job in San Francisco, CA

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. Each member of the Data team plays an integral part of what we are building at Varo. We rely on advanced techniques in machine learning, cloud platforms and big data to drive decisions across the organization. If you are interested in working with an impressive team of Data pros who collaborate and challenge each other, and want to solve interesting problems to propel the company's growth, apply now! What you'll be doing Develop custom models and algorithms to apply to large datasets, as well as processes for monitoring and analyzing their performance Mine and analyze data from different resources, and use predictive modeling to increase and optimize customer experiences, customer acquisition, underwriting and other business outcomes Assess the effectiveness and accuracy of new data sources and data gathering techniques Understand and apply proper risk framework to your analysis and modeling. Work with stakeholders throughout the organization to identify opportunities for leveraging data to drive business decisions Collaborate cross functionally to implement models and monitor outcomes You'll bring the following required skills and experiences 7+ years of experience in Analytics, Data Science or Data Engineering as an individual contributor An advanced degree in a quantitative field - computer science, engineering, statistics, operations research, economics, etc Credit and / or Fraud Risk modeling experience in consumer finance is nice to have Strong problem solving skills with an emphasis on translating real-life problems into a concrete model development strategy. Blend academic rigor with a sense of pragmatism for rapidly prototyping and delivering solutions Experienced in using Python for analysis and modeling Experience applying a wide range of statistical techniques to large data sets, and understanding their real-world advantages/drawbacks Experience using web services (AWS, GCP), and distributed data/computing tools (Spark, Map/Reduce, Hadoop, Hive, etc.) Excellent cross-functional communication skills Ability to thrive in a fast-paced environment $210,000 - $280,000 a year For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $210,000 - $280,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. This role is also eligible for a bonus, equity, and competitive benefits. We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About Varo Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us: Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings! Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: **************************************** #J-18808-Ljbffr
    $210k-280k yearly 3d ago
  • Product Manager, Servicing

    Varo 4.4company rating

    Varo job in San Francisco, CA

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. At Varo, we're revolutionizing how people manage their money. We're a next-generation bank built on technology and innovation, empowering consumers to take control of their financial lives. We serve millions of Americans exclusively through our mobile and web apps, striving to make digital banking easy, convenient, and personalized. Product Managers are at the forefront of this transformation, driven by a relentless focus on the customer and a passion for delivering innovative solutions for the digital age. We believe that financial institutions should provide exceptional products, services, and education to everyone, not just the wealthy. We are the team responsible for driving valuable solutions across technology, operations and design which bring the Varo vision to life at every customer touchpoint. Join us and be a pivotal force in redefining banking. We are seeking a highly driven Product Manager to champion and elevate our Servicing experience. This is a unique opportunity to directly impact customer satisfaction by building exceptional experiences for both customers and internal agents. You'll be instrumental in shaping the delivery of exceptional service across our key channels - Disputes, Voice, and Chat - while also identifying and implementing improvements across the broader Varo ecosystem. As a member of our product team you'll be advancing our vision of a world class customer experience, and collaborating with product and technology leaders to continuously expand your product mastery.What you'll be doing: Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda. Identify high-impact product opportunities which support Varo's business strategy and elevate the servicing experience. Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice). Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment. Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact. Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch. Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy. Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives. You'll bring the following required skills and experiences: 3+ years of product management experience, delivering highly successful and innovative customer-facing platforms or internal systems. Demonstrated experience with customer service operations, within the banking or financial services industry, including knowledge of the disputes management process. Proficiency in data analysis with complex SQL queries and visualization and analysis tools such as Tableau and Amplitude. Proven track record of driving results in a fast-paced agile environment. Excellent communication skills to succinctly articulate concepts, ideas, and recommendations to stakeholders of all levels. A genuine passion for understanding and solving customer and agent pain points. A bias for proactive action with a results mindset. We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About VaroVaro launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us:Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings!Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail ********************* with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: ****************************************
    $117k-144k yearly est. Auto-Apply 21d ago
  • Head of Data Science

    Varo 4.4company rating

    Varo job in San Francisco, CA

    Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. We are looking for an inspiring and technically deep Head of Data Science to lead our team in leveraging advanced analytics, machine learning, and causal inference to catalyze decision-making and propel Varo's growth. You will lead the Data Science function within Varo's comprehensive Data organization (which includes Data Analytics, Data Product Management, Data Engineering, and ML Engineering). Your team will be the strategic partner and technical engine for solving our most complex business challenges across key verticals like customer acquisition, engagement, fraud prevention, and responsible lending. What you'll be doing * Strategic Ownership: Define, own, and drive the comprehensive Data Science roadmap (including AI/ML and causal inference) that directly translates into commercial outcomes across Varo's core business verticals. * Model Innovation & Delivery: Lead the development, validation, and production deployment of custom machine learning and statistical models that are critical for decision-making. * Business Partnership: Serve as a strategic data consultant to executive leaders and business stakeholders, translating ambiguous commercial problems into rigorous analytical frameworks and actionable solutions. * Data Integrity & Risk: Work closely with Data Engineering and Product teams to ensure the quality, accessibility, and lineage of new data sources. Ensure all models and analyses adhere to Varo's risk framework and regulatory requirements for fairness and transparency. * Operational Excellence: Establish and own the ML Model Performance Monitoring processes, ensuring deployed models maintain accuracy and business impact over time and are governed appropriately. * Team Leadership & Mentorship: Attract, hire, mentor, and coach a high-performing team of Data Scientists, setting a high bar for technical rigor, business acumen, and cross-functional collaboration. You'll bring the following required skills and experiences * 8+ years of experience in Data Science, Applied Science, or a related quantitative field. * Deep Domain Expertise: Proven track record of delivering measurable business impact in at least one key financial services domain (e.g., credit/lending, fraud/risk modeling, or customer growth/engagement). * Technical Fluency: Expert-level proficiency in Python and its scientific computing stack (Pandas, Scikit-learn, PyTorch/TensorFlow). Proven ability to apply a wide range of statistical methods, machine learning algorithms, and causal inference techniques to large, real-world datasets. * Data Ecosystem Experience: Hands-on experience working with distributed data and computing tools (e.g., Spark, Hive) and cloud web services (e.g., AWS, GCP, or Azure). * Leadership Acumen: Demonstrated ability to thrive in a fast-paced environment, attract high-quality talent, and drive a data-informed culture. $250,000 - $300,000 a year For cash compensation, we set standard ranges for all US-based roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Per applicable law, the salary range for this role is $250,000 - $300,000. Final offer amounts are determined by multiple factors as well as candidate experience and expertise and may vary from the identified range. This role is also eligible for a bonus, equity, and competitive benefits. We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you! About Varo Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We're a new kind of bank - all-digital, mission-driven, FDIC-insured, and designed around the modern American consumer. As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system. Learn more about Varo by following us: Facebook - ********************************** Instagram - ************************** LinkedIn - ***************************************** Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings! Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: **************************************** We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $250k-300k yearly 48d ago

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Varo may also be known as or be related to Varo, Varo Money Inc. and Varo Money, Inc.