Vatic Outsourcing jobs - 23 jobs

Job DescriptionSalary: Client Account Manager (CAM) Classification: Exempt Reports to: Manager of Client AccountServices Summary: The CAM is a customer facing support positionfocused on supporting the clients experience with the lifecycle of Client Account Management. This includes primary contact for the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. The CAM is chartered with delivering a complete consulting solution associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. This is accomplished by making recommendations relating to the clients network infrastructure to streamline costs. Levels: CAM, CAM II, Sr. CAM Essential Functions and Qualifications: Account Management in serving as an extension of a clients team Presentation skills Project management skills Telecom Troubleshooting skills Forensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct contracted rates are in place Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications) Microsoft Office competency and fluency in Excel Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization Managing large volumes of data in excel and application databases Navigating carrier portals (wireline/wireless) Knowledge of and understanding of pricing and benchmarking of telecom services Preferred Competencies: General knowledge of the telecom industry General knowledge of business finance General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR) Reviewing, understanding, interpreting and managing carrier contracts Understanding of SAAS structure, architecture, and security C-Level presentation and interaction skills Major Duties and Responsibilities: Presenting to C-Level and Executive Level management teams Provide constant external feedback to clients on savings opportunities and best practices Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Review) Provide timely, detailed and accurate reporting to external and internal audiences Perform and share with assigned clients recurring (monthly) updates and status on account Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for clients technical issues Ability to work as a facilitator on project plans implementations and installs/disconnects Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Position Type and Expected Hours of Work:Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m. or alternatively from 8:30 a.m. to 5:30 p.m. You will also be tasked to ensure that any after hour escalations relating to the client are addressed. Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job. Required Education and Experience: College Degree 1+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.

Salary: Mobility Management Specialist (MMS) Classification:Exempt Reports to:Director of Telecom Management Services The MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Essential Functions and Qualifications: Forensic analysis of wireless invoices, inventory and expenses targeted to each clients specific needs Consultative and proactive approach to clients mobility management program Account Management in serving as an extension of clients team Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookups) Managing large volumes of data in excel and databases Navigating wireless carrier portals Preferred Competencies: General knowledge of business finance cost allocation, AP and GL Process Expert level Excel knowledge including the use of advanced functions and pivot tables Reviewing, understanding, and managing carrier contracts Knowledge of Telecom Expense Management and/or Mobility Management Ability to engage and guide a client in discussion of their mobility management ecosystem C-Level presentation and interaction skills Major Duties and Responsibilities: Analysis of invoice and summary of recommendations sent to client Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security Facilitate client call setup or internal meetings to discuss client opportunities Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management Ability to diagnose, articulate, and provide solutions for clients issues Ability to scan and decipher large data sets quickly and efficiently Ability to leverage automation for efficiency and added customer benefit Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. Travel:Though very unlikely, some travel may be required to perform the critical functions of the job. Required Education and Experience: College degree or related work experience Work Authorization/Security Clearance (if applicable):Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary: $15 / Hour Wireless Management Intern Classification: Intern / Non-Exempt Reports to: Assistant Manager Mobility Management Solutions Summary: The Wireless Intern is an internal, behind the scenes position focused on assisting the Wireless team with cost reduction, visibility and on-going management of clients mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, and reporting. The Wireless Intern will be assisting MMS reps in providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Intern is chartered with making cost reduction changes, engaging vendors on pending credits/contracts, and being up to date on all US & Canadian vendor offerings real-time. It is the intent, but not guarantee, that this Intern role will lead to an Apprentice (more client facing role) in a 6-to-12-month period. Essential Functions and Qualifications: Address all issues through ticketing system and regularly update ongoing projects Assisting Mobility Management Specialists (MMS) in daily tasks for clients Account Management in serving as an extension of MMS Team Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier Microsoft Office competency: especially moderate level Excel knowledge and experience (i.e., pivot tables, VLOOKUPs) Managing large volumes of data in excel and databases Navigating wireless carrier portals Preferred Competencies: General knowledge of business finance cost allocation, AP and GL Process Expert level Excel knowledge including the use of advanced functions and pivot tables Reviewing, understanding, and managing carrier contracts Knowledge of Telecom Expense Management and/or Mobility Management Ability to engage and guide a client in discussion of their mobility management ecosystem Major Duties and Responsibilities: Analysis of invoice and summary of recommendations sent to client Ownership of clients mobility landscape including vendors, hardware, roadmap and mobile security Facilitate client call setup or internal meetings to discuss client opportunities Manage internal client online portal login credentials, contracts loaded, standard plans & upcoming renewals Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Be available to the MMS rep to assist with any questions/requests/requests/reports as needed Join a minimum of 25% of the client MMS-Led Dashboard calls and be responsible calls and be responsible for the note-taking that the MMS rep will send to the client Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management Ability to diagnose, articulate, and provide solutions for clients issues Ability to scan and decipher large data sets quickly and efficiently Ability to leverage automation for efficiency and added customer benefit Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment. Position Type and Expected Hours of Work:This is part-time intern position. Ideally, we would like you to work at least 20 - 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working towards a college degree preferred. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IT Support Administrator Classification: Non-Exempt Reports to: Team Lead - IT Services Summary: Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a IT Support Administrator to work with our clients and internal staff. This position will be responsible for but not limited to: Windows troubleshooting, Exchange management, inventory management, and general technical support. This position will rely in part on the use of various web-based tools and databases to satisfy both internal and external customer requests. We specialize in the support of medium- to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry. Major Duties and Responsibilities: Offer technical support to company staff and troubleshoot computer problems Install and update company hardware as needed Install, troubleshoot, and maintain Office365 and other software applications Assist in improving IT department technologies Assist with onboarding of new employees Give best practice advice to employees for how to best use their technology Provide backup support for other team members Preferred Skills: Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for technical issues General customer service experience Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check before start date EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Mobility Solutions Administrator Classification: Non-Exempt Reports to: Manager of Mobility Solutions Summary: Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking an employee who can work in multiple areas of the business including hardware processing and staging, inventory control and management, and outbound order fulfillment. This position will also require accessing and updating inventory in customer databases and systems and provisioning customer equipment for specific use-cases. In addition, this position asks for the ability to regularly send updates on requests in a professional manner. Major Duties and Responsibilities: Maintain customer inventory of hardware and accessories Provide regular updates on status of shipments and receiving Provision multiple device types for different customer use-cases Full ownership of device staging to receipt of equipment by user and assisting with initial setup Attending regular client meetings and speaking to inventory and deployment tasks when needed Preferred Skills: Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Familiarity with multiple device types (iOS, Android, Windows, etc.) Experience with itemization software (Excel, Google Drive, etc.) General customer service experience Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check before start date EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Summary: The Wireless Intern is an internal, behind the scenes position focused on assisting the Wireless team with cost reduction, visibility and on-going management of clients' mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, and reporting. The Wireless Intern will be assisting MMS reps in providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The Wireless Intern is chartered with making cost reduction changes, engaging vendors on pending credits/contracts, and being up to date on all US & Canadian vendor offerings real-time. It is the intent, but not guarantee, that this Intern role will lead to an Apprentice (more client facing role) in a 6-to-12-month period. Essential Functions and Qualifications: Address all issues through ticketing system and regularly update ongoing projects Assisting Mobility Management Specialists (MMS) in daily tasks for clients Account Management in serving as an extension of MMS Team Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier Microsoft Office competency: especially moderate level Excel knowledge and experience (i.e., pivot tables, VLOOKUP's) Managing large volumes of data in excel and databases Navigating wireless carrier portals Preferred Competencies: General knowledge of business finance - cost allocation, AP and GL Process Expert level Excel knowledge including the use of advanced functions and pivot tables Reviewing, understanding, and managing carrier contracts Knowledge of Telecom Expense Management and/or Mobility Management Ability to engage and guide a client in discussion of their mobility management ecosystem Major Duties and Responsibilities: Analysis of invoice and summary of recommendations sent to client Ownership of client's mobility landscape including vendors, hardware, roadmap and mobile security Facilitate client call setup or internal meetings to discuss client opportunities Manage internal client online portal - login credentials, contracts loaded, standard plans & upcoming renewals Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Be available to the MMS rep to assist with any questions/requests/requests/reports as needed Join a minimum of 25% of the client MMS-Led Dashboard calls and be responsible calls and be responsible for the note-taking that the MMS rep will send to the client Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management Ability to diagnose, articulate, and provide solutions for client's issues Ability to scan and decipher large data sets quickly and efficiently Ability to leverage automation for efficiency and added customer benefit Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Position Type and Expected Hours of Work: This is part-time intern position. Ideally, we would like you to work at least 20 - 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working towards a college degree preferred. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary: $15.00 Account Management Intern (Telecom Expense Management) Classification: Non-Exempt Reports to: Team Lead Vatic Outsourcing, a growing telecom consulting firm, is seeking an intern for our Telecom Management Solutions team. In this internship, you will gain knowledge of the telecom industry as well as invaluable customer service skills. At Vatic, we are known for our "White-Glove" care for our clients and this type of support is a skill that can be transferred into any career path.As a growing business, there is also a likelihood that a successful internship could turn into a full-time position in our firm. Levels: Managed Services Administrator, Managed Services Specialist Apprentice, MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS II. Essential Functions and Qualifications: Must be able to work a minimum of 20 hours/week Must have a basic proficiency with Microsoft Outlook/Excel. Must be comfortable communicating with clients/vendors/and internal team members Must have strong multi-tasking skills as this position will be handling numerous projects at the same time. Major Duties and Responsibilities: Communicating with Telecom carriers (on the phone and through email/online portals) to make changes, track down contracts, payments, and invoices. Managing & Updating tickets to completion with attention to accuracy. Assisting Project Management with the On-Boarding of new clients. Assisting Facilities/HR with administrative tasks. Other Responsibilities that will Lead to a Successful Internship: Attending Client meetings with full time reps & gaining an understanding of the business, and our mission to the clients. Seek Mentorship with a full-time rep(s) to understand and chart your career path with Vatic. Position Type and Expected Hours of Work:This is a part-time intern position. Ideally, we would like you to work at least 20 hours and no more than 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working toward College Degree Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunities to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionDescription: We're on a mission to help homeowners build, protect, and invest in their homes and to grow the businesses that support them daily. Join us! At Networx, we empower great people to do great work! Our core values are Mission First, Innovate to Add Value, Care Deeply-Win Together, and Act with Speed. These values guide our behaviors, and bold targets encourage us to bring our best selves to work daily. Our innovative, collaborative, and growth-focused culture will help us all share the rewards of meeting our company mission. We're in search of a dynamic enterprise-level sales professional who is self-motivated and boasts a solid history of sealing deals with corporate leaders and business owners. As our Business Development Manager, you'll enjoy the opportunity to earn competitive compensation by building and managing a thriving pipeline and ultimately bringing regional and national home improvement company deals to a close. Leveraging a deep understanding of client needs and our product offerings, you'll adeptly guide enterprise customers to successful closures. Adding a results-oriented professional, skilled at spotting and nurturing potential enterprise clientele, and expertly converting leads into high-value partnerships will take us to the next level! If you're passionate about propelling revenue growth and surpassing targets, we encourage you to apply to join the Networx Enterprise Sales team. What you'll do: (Responsibilities) Cultivating and overseeing a portfolio of corporate clients, nurturing relationships at the organizational level, and identifying avenues for account expansion. Communicate our value proposition to decision-makers of all levels, including but not limited to contractors, business owners, and C-level executives Creating a pipeline of national and regional brands that are a fit for our Enterprise Pro criteria Establish connections with prospects via phone, email, travel, and related platforms for business proposals Convert top-funnel prospects to paying customers Conduct negotiations for both contract agreements and terms of business relationships Maintain an in-depth comprehension of Networx's products or services, along with a keen awareness of its business positioning and competitive landscape, to ensure sustained competitiveness in the market Identifying and presenting ways to grow portfolio value, manage performance metrics, and manage account growth Report on key metrics to appropriate stakeholders Communicate tasks or projects to management and team members Meet key performance standards, maintain adherence, and uphold company policies and procedures. Other duties as assigned Requirements: Proven working experience as a Sales Professional in business development, sales executive, account executive, or a relevant role Proven experience building sales pipelines Ability to travel as needed to make new contacts and close deals Strong verbal, written, and interpersonal communication skills for business correspondence, business proposals, and ongoing communication with enterprise clients Must be self-motivated and able to manage multiple partnerships and pending deals effectively and efficiently Ability to work within a team, with the ability to work effectively independently This position is Hybrid. You must be able to commute to our Atlanta, GA (Buckhead) metropolitan area office for in-office work days. Nice to have: (Preferred Skills, Knowledge, and Education) Previous work experience in a BDM role Experience in the Digital Ad Tech or home services industry, or a similar organization What you'll earn: (Benefits) Health Care Plan (Medical, Dental & Vision) FSA and HSA Options Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation & Paid Holidays) Short-Term & Long-Term Disability Training & Development Work From Home Flexibility Wellness Resources Competitive pay and bonus This position is considered Hybrid with days in our Atlanta, GA (Buckhead) office. Networx proudly supports diversity in the workplace and is an Equal Opportunity Employer. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Client Provisioning Administrator Intern Classification: Non-Exempt Reports to: Manager of Provisioning Summary: This intern position could possibly work into full time employment upon graduation. The Provisioning Administrator is a customer facing support position focused on the client's experience with the life cycle of Provisioning. This includes receiving and filling (client's telecom requests) orders for Vatic's Clients. You will be leveraging client resources, as well as internal resources, to assist in completing provisioning tasks in an efficient and timely manner. Essential Functions and Qualifications: · Must be able to work a minimum of 20 hours/week · Must have a basic proficiency with Microsoft Excel · Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management · Must have strong multi-tasking skills as this position will be handling numerous projects at the same time Major Duties and Responsibilities: · Communicating with telecom carriers (on the phone and through email/online portals) · Managing large volumes of data in excel and application databases · Navigating carrier portals (wireline/wireless) · Assisting account managers and analysts with various projects Position Type and Expected Hours of Work: This is part-time intern position. Ideally, we would like you to work at least 20 hours and no more than 29 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: · Working toward College Degree Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. You must be able to work in office. Additional Eligibility Qualifications · Work Authorization/Security Clearance (if applicable) · Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary: Manager Wireless Management Solutions Reports to: Director of Telecom Management Services Summary: This position will be overseeing the team of Wireless Management Specialists while managing a select few accounts in the short term to learn the product Major Duties and Responsibilities: Join WMS Dashboard Calls (25%) Identify opportunities going missed by clients (enlist approvals) Lead Weekly & Monthly Mobility Meetings Optimization Weekly & Weekly Helpdesk/MDM Conduct One on Ones w/Members of the Mobility Team Recruit and Interview for Open Positions on the team as well as keeping an active funnel open in case of turnover Manage the Mobility Team Daily Schedules and Tasks Ensure Client SBRs are Scheduled and Completed Promote Teamwork and a Positive Working Environment Be a Quality Control Check for Mobility Dashboard Liaise with All Business Units at Vatic for Internal and External Results Manage the Dashboard Tracker to Ensure all Dashboards Go Out Within Desired SLA Ensure Tracker Updates w/regards to ROI, Dashboards, SBR, etc Identify Training Needs for New Hires & Existing Employees (lead quarterly trainings) Strategize on Account Assignments and Client Engagement Approaches Serve as an Escalation Point for Client Issues Drives and Enacts by utilizing a Strategic Approach, the full aspect of Mobility Management Assists in Guiding Customization of the Power BI Dashboard of Each Client (as needed) Skills and Abilities: Ability to lead a small team of direct reports (5-7 full time and hourly employees) Ability to coach and motivate Ability to identify opportunities for value-add and increased revenue for the client and Vatic Ability to maintain quality WMS work so customers support is not impacted, in addition to Manager responsibilities Ability to engage with upper management on the client side and internal upper management when results are not being achieved Ability to lead wireless contract negotiation calls with wireless providers Ability to assist clients and reps with client wireless budget planning and forecasting Supervisory Responsibility: This role will be responsible for holding WMS team accountable to their clients and SLAs who are supporting the TMS organization. The manager will need to take a leadership role and ensure adequate support is being provided for the overall TMS organization. Required Education and Experience: College Degree Preferred 2+ years in telecommunications and/or in the Telecom Management (TEM) and/or Wireless Managed Services (WMS) industries Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Support and Resolution Specialist Classification: Non-Exempt Reports to: Manager- HelpDesk Support and Resolution Summary: Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for but not limited to: order processing, pricing requests, general account management and client interface to include - follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium- to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry. Preferred Skills: Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for client's technical issues General customer service experience Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type: This position will start as part-time working up to 29 hours with the goal to move to full-time once trained in the role for 3-6 months. Must be willing to work varying schedules including some evenings and weekends. Training would be Monday - Thursday 9:00am - 4:00pm. Education and Experience: College Degree Preferred Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The MMS is a client-facing position focused on cost reduction, visibility and on-going management of named-clients' mobility accounts and services. This includes mobility plan management, invoice optimization, mobility traffic management (MTM), mobile device management (MDM), device lifecycle management, new opportunity strategies, presentation of findings, contract/vendor management, reporting and analytics. The MMS will be providing their clients with scheduled, recurring Mobility Management Dashboards, typically via web-meetings. The MMS is chartered with recommending and delivering cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. Essential Functions and Qualifications: Forensic analysis of wireless invoices, inventory and expenses targeted to each client's specific needs Consultative and proactive approach to client's mobility management program Account Management in serving as an extension of client's team Up to date knowledge of all plans, features, pricing, and on-going promotions for each wireless carrier Microsoft Office competency; especially moderate level Excel knowledge and experience (i.e. pivot tables, vlookup's) Managing large volumes of data in excel and databases Navigating wireless carrier portals Preferred Competencies: General knowledge of business finance - cost allocation, AP and GL Process Expert level Excel knowledge including the use of advanced functions and pivot tables Reviewing, understanding, and managing carrier contracts Knowledge of Telecom Expense Management and/or Mobility Management Ability to engage and guide a client in discussion of their mobility management ecosystem C-Level presentation and interaction skills Major Duties and Responsibilities: Analysis of invoice and summary of recommendations sent to client Ownership of client's mobility landscape including vendors, hardware, roadmap and mobile security Facilitate client call setup or internal meetings to discuss client opportunities Manage internal client online portal - login credentials, contracts loaded, standard plans & upcoming renewals Work closely, in a dotted-line relationship with the Business Intelligence organization responsible for the Mobility Management Dashboard Program Work closely with parallel organizations in BI, TMS, HelpDesk, Mobility Solutions and Client Account Management to facilitate client-facing support and knowledge transfer. Ensure all peers are current on mutual clients. Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and Sr. Management Ability to diagnose, articulate, and provide solutions for client's issues Ability to scan and decipher large data sets quickly and efficiently Ability to leverage automation for efficiency and added customer benefit Ability to confidently make recommendations, implement and deliver client results Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and Sr. Management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment with some remote flexibility. Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m. Travel: Though very unlikely, some travel may be required to perform the critical functions of the job. Required Education and Experience: College degree or related work experience Work Authorization/Security Clearance (if applicable): Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary: $15 / hour IT Support Administrator Classification: Non-Exempt Reports to:Team Lead - IT Services Summary:Vatic Outsourcing, agrowing boutique telecommunications consulting firm, is seeking aIT Support Administrator to work with our clients and internal staff. This position will be responsible for but not limited to: Windows troubleshooting, Exchange management, inventory management, andgeneral technical support.This position will rely in part on the use of various web-based tools and databases to satisfy both internal and external customer requests. We specialize in the support of medium to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry. Major Duties and Responsibilities: Offer technical support to company staff and troubleshoot computer problems Install and update company hardware as needed Install, troubleshoot, and maintain Office365 and other software applications Assist in improving IT department technologies Assist with onboarding of new employees Give best practice advice to employees for how to best use their technology Provide backup support for other team members Preferred Skills: Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for technical issues General customer service experience Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check before start date EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Account Management Intern (Telecom Expense Management) Classification: Non-Exempt Reports to: Team Lead Vatic Outsourcing, a growing telecom consulting firm, is seeking an intern for our Telecom Management Solutions team. In this internship, you will gain knowledge of the telecom industry as well as invaluable customer service skills. At Vatic, we are known for our "White-Glove" care for our clients and this type of support is a skill that can be transferred into any career path. As a growing business, there is also a likelihood that a successful internship could turn into a full-time position in our firm. Levels: Managed Services Administrator, Managed Services Specialist - Apprentice, MSS, MSS I, MSS II, Sr. MSS, Sr. MSS I, Sr. MSS II. Essential Functions and Qualifications: Must be able to work a minimum of 20 hours/week Must have a basic proficiency with Microsoft Outlook/Excel. Must be comfortable communicating with clients/vendors/and internal team members Must have strong multi-tasking skills as this position will be handling numerous projects at the same time. Major Duties and Responsibilities: Communicating with Telecom carriers (on the phone and through email/online portals) to make changes, track down contracts, payments, and invoices. Managing & Updating tickets to completion with attention to accuracy. Assisting Project Management with the On-Boarding of new clients. Assisting Facilities/HR with administrative tasks. Other Responsibilities that will Lead to a Successful Internship: Attending Client meetings with full time reps & gaining an understanding of the business, and our mission to the clients. Seek Mentorship with a full-time rep(s) to understand and chart your career path with Vatic. Position Type and Expected Hours of Work: This is a part-time intern position. Ideally, we would like you to work at least 20 hours and no more than 24 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working toward College Degree Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunities to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy and believe in the concept and spirit of the law. Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We're in search of a dynamic enterprise-level sales professional who is self-motivated and boasts a solid history of sealing deals with corporate leaders and business owners. As our Business Development Manager, you'll enjoy the opportunity to earn competitive compensation by building and managing a thriving pipeline and ultimately bringing regional and national home improvement company deals to a close. Leveraging an understanding of client needs and our product offerings, you'll adeptly guide enterprise customers to successful closures. Adding a results-oriented professional, skilled at spotting and nurturing potential enterprise clientele, and expertly converting leads into high-value partnerships will take us to the next level! If you're passionate about propelling revenue growth and surpassing targets, we encourage you to apply to join the Networx Enterprise Sales team. What you'll do: Pitch our value proposition to decision-makers of all levels, including but not limited to contractors, business owners, and C-level executives Manage and establish a pipeline of national and regional brands that are a fit for our Enterprise Pro criteria Network with prospects via phone, email, travel, and related platforms for business proposals Convert top-funnel prospects to paying customers Conduct negotiations for both contract agreements and terms of business relationships Maintain an in-depth comprehension of Networx's products and services Identifying and presenting ways to grow portfolio value, manage performance metrics, and manage account growth Report on key metrics to appropriate stakeholders Meet key performance standards, maintain adherence, and uphold company policies and procedures. Other duties as assigned Requirements Three years experience in an Enterprise sales role Sales pipeline management experience Ability to travel as needed to make new contacts and close deals Strong verbal, written, and interpersonal communication skills for business correspondence, business proposals, and ongoing communication with enterprise clients Must be self-motivated and able to manage multiple partnerships and pending deals Ability to work within a team and independently effectively This position is Hybrid. You must be able to commute to our Atlanta, GA metropolitan area office twice a week Nice to have: Previous work experience in a BDM role Experience in the Digital Ad Tech industry or a similar organization Benefits Health Care Plans (Medical, Dental & Vision) FSA and HSA Options Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation & Paid Holidays) Short-Term & Long-Term Disability Training & Development Work From Home Wellness Resources Competitive pay and bonus Networx has a flexible approach to in-office work. This position is considered to be a Hybrid role. We're on a mission to help homeowners build, protect, and invest in their homes-and grow the businesses that support them daily. Join us! At Networx, we empower great people to do great work! Our core values are Mission First, Innovate to Add Value, Care Deeply-Win Together, and Act with Speed, Integrity, and Ownership. These values guide our behaviors, and bold targets encourage us to bring our best selves to work daily. Our innovative, collaborative, and growth-focused culture will help us all share the rewards of meeting our company's mission. Networx proudly supports diversity in the workplace and is an Equal Opportunity Employer. DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees in this role. It is not intended to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job. *LI S1

Salary: $15.00 / Hour Client Provisioning Administrator Intern Classification:Non-Exempt Reports to:Manager of Provisioning Summary: This intern position could possibly work into full timeemployment upon graduation. The Provisioning Administrator is a customer facing support position focused on the clients experience with the life cycleof Provisioning. This includes receiving and filling (clients telecom requests) orders for Vatics Clients. You will be leveraging client resources, as well as internal resources, to assist in completing provisioning tasks in an efficient and timely manner. Essential Functions and Qualifications: Must be able to work a minimum of 20 hours/week Must have a basic proficiency with Microsoft Excel Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Must have strong multi-tasking skills as this position will be handling numerous projects at the same time Major Duties and Responsibilities: Communicating with telecom carriers (on the phone and through email/online portals) Managing large volumes of data in excel and application databases Navigating carrier portals (wireline/wireless) Assisting account managers and analysts with various projects Position Type and Expected Hours of Work:This is part-time intern position. Ideally, we would like you to work at least 20 hours and no more than 29 hours per week. Days and hours of work will be based on your school/class schedule. Required Education and Experience: Working toward College Degree Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment. You must be able to work in office. Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Manager - Wireless Management Solutions Reports to: Director of Telecom Management Services Summary: This position will be overseeing the team of Wireless Management Specialists while managing a select few accounts in the short term to learn the product Major Duties and Responsibilities: Join WMS Dashboard Calls (25%) - Identify opportunities going missed by clients (enlist approvals) Lead Weekly & Monthly Mobility Meetings - Optimization Weekly & Weekly Helpdesk/MDM Conduct One on Ones w/Members of the Mobility Team Recruit and Interview for Open Positions on the team as well as keeping an active funnel open in case of turnover Manage the Mobility Team Daily Schedules and Tasks Ensure Client SBR's are Scheduled and Completed Promote Teamwork and a Positive Working Environment Be a Quality Control Check for Mobility Dashboard Liaise with All Business Units at Vatic for Internal and External Results Manage the Dashboard Tracker to Ensure all Dashboards Go Out Within Desired SLA Ensure Tracker Updates w/regards to ROI, Dashboards, SBR, etc… Identify Training Needs for New Hires & Existing Employees (lead quarterly trainings) Strategize on Account Assignments and Client Engagement Approaches Serve as an Escalation Point for Client Issues Drives and Enacts by utilizing a Strategic Approach, the full aspect of “Mobility Management” Assists in Guiding Customization of the Power BI Dashboard of Each Client (as needed) Skills and Abilities: Ability to lead a small team of direct reports (5-7 full time and hourly employees) Ability to coach and motivate Ability to identify opportunities for value-add and increased revenue for the client and Vatic Ability to maintain quality WMS work so customers support is not impacted, in addition to Manager responsibilities Ability to engage with upper management on the client side and internal upper management when results are not being achieved Ability to lead wireless contract negotiation calls with wireless providers Ability to assist clients and reps with client wireless budget planning and forecasting Supervisory Responsibility: This role will be responsible for holding WMS team accountable to their clients and SLA's who are supporting the TMS organization. The manager will need to take a leadership role and ensure adequate support is being provided for the overall TMS organization. Required Education and Experience: College Degree Preferred 2+ years in telecommunications and/or in the Telecom Management (TEM) and/or Wireless Managed Services (WMS) industries Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary: $20 / Hour Support and Resolution Specialist Classification: Non-Exempt Reports to:Manager HelpDesk Support and Resolution Summary:Vatic Outsourcing, agrowing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work with our clients and internal staff. This position will be responsible for but not limited to: order processing, pricing requests, general account management and client interface to include follow up and, when required, escalation of issues. This position will rely in part on the use of various web-based tools and databases to satisfy customer requests. We specialize in the support of medium to large-sized enterprise business clients so you will interact with corporate professionals up to and including VP and C-level staff. This position can provide a long-term growth opportunity for the right person who is looking to get involved with and understand multiple facets of the telecom industry. Preferred Skills: Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for clients technical issues General customer service experience Supervisory Responsibility:While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment:This position operates in a professional office environment with some remote flexibility. Position Type: This position will start as part-time working up to 29 hours with the goal to move to full-time once trained in the role for 3-6 months.Must be willing to work varying schedules including some evenings and weekends. Training would be Monday - Thursday 9:00am - 4:00pm. Education and Experience: College Degree Preferred Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatics policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Client Account Manager (CAM) Classification: Exempt Reports to: Manager of Client Account Services Summary: The CAM is a customer facing support position focused on supporting the client's experience with the lifecycle of Client Account Management. This includes primary contact for the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. The CAM is chartered with delivering a complete consulting solution associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. This is accomplished by making recommendations relating to the client's network infrastructure to streamline costs. Levels: CAM, CAM II, Sr. CAM Essential Functions and Qualifications: Account Management in serving as an extension of a client's team Presentation skills Project management skills Telecom Troubleshooting skills Forensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct contracted rates are in place Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications) Microsoft Office competency and fluency in Excel Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization Managing large volumes of data in excel and application databases Navigating carrier portals (wireline/wireless) Knowledge of and understanding of pricing and benchmarking of telecom services Preferred Competencies: General knowledge of the telecom industry General knowledge of business finance General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR) Reviewing, understanding, interpreting and managing carrier contracts Understanding of SAAS structure, architecture, and security C-Level presentation and interaction skills Major Duties and Responsibilities: Presenting to C-Level and Executive Level management teams Provide constant external feedback to clients on savings opportunities and best practices Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Review) Provide timely, detailed and accurate reporting to external and internal audiences Perform and share with assigned clients recurring (monthly) updates and status on account Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for client's technical issues Ability to work as a facilitator on project plans - implementations and installs/disconnects Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Position Type and Expected Hours of Work: Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m. or alternatively from 8:30 a.m. to 5:30 p.m. You will also be tasked to ensure that any after hour escalations relating to the client are addressed. Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job. Required Education and Experience: College Degree 1+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic' s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.