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  • Banking Representative

    Russell Tobin 4.1company rating

    Vault teller job in Columbus, OH

    Banking Financial/Operations Analyst - Contract Opportunity. Recent Grads are more than welcome! Duration: 12-month contract Pay: $19-$20/hour on W2 Full Time Are you a recent graduate in Finance, Accounting, Economics, or a related field looking to kick-start your career? We're seeking a Financial/Operations Analyst with 6 months to 2 years of experience (internships count!) to join the team of a leading investment banking firm. Ideal Candidate: ✔ Recent grad with a Bachelor's in Business (Finance, Accounting, Economics, or related). ✔ Experience or internship in banking or financial services is highly preferred. ✔ Strong analytical, communication, and organizational skills. What You'll Do: Support financial and operational processes. Handle incoming phone calls related to service inquiries on Brokerage accounts Provide accurate and efficient responses while meeting key performance metrics Support customers with: Brokerage Cash Management products and services Brokerage Online platform (client website) Mobile app assistance General account and financial-related questions Deliver professional, high-quality, and world-class customer service Work effectively in a fast-paced, team-oriented environment Multi-task and adapt quickly in a busy financial service center Why Join Us? Gain valuable experience with a leading financial institution. Plus, there's a possibility to convert to a permanent position after the contract period! Apply now to take the first step in your career!
    $19-20 hourly 16h ago
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  • Payments Associate - Bank Operations - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Vault teller job in Columbus, OH

    Back Payments Associate - Bank Operations #51-8592 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements High school diploma or general education degree (GED) required. Associate's Degree in Business, Finance, or Accounting preferred. Customer Service and administrative experience required with payment or bank operations experience preferred. Job Description SUMMARY: The payment areas include ACH, Wire and other real time payment channels. The payment areas handle processing of payment receipt and delivery for all customers. The primary responsibilities include handling the flow of transactions and work to ensure proper and timely posting of payments. The payment area strives to provide excellent internal and external customer support for existing consumer and business accounts. The Payments Associate performs a variety of routine daily tasks including processing payment transactions, reviewing reports, and assisting with reconciliation duties. Responsible for providing internal customer support to all branches, treasury management, corporate banking, and lending personnel concerning questions in regards to payment processing. This position must work collaboratively with all departments within the organization. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to communicate effectively with customers or employees in writing, in person, or via telephone. Ability to handle workload pressure and deadlines. Ability to work independently. Ability to maintain confidentiality. Team player with a positive outlook. Must be detail oriented and have good organizational skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides customer service via phone, mail, and email for payment processing. Works in a queue based environment and handles the tasks as received. Reviews and processes payment requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems. Performs transactions within associated compliance requirements. Analyzes transactional risk and reasonableness in accordance with bank guidelines. If any concern, escalate to management. Other job duties and/or responsibilities assigned with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Demonstrated proficiency in basic computer applications such as Microsoft Office. Knowledge of FIS IBS Insight and payment processing applications preferred. Ability to learn payment processing systems. Full-Time/Part-Time Full-time Area of Interest Operations All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $48k-90k yearly est. 4d ago
  • Supervisor, Bank Teller Operations

    USAA 4.7company rating

    Remote vault teller job

    Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Supervisor, Bank Teller Operations-Sensitive Profile, you will supervise USAA Bank Tellers completing bank transactions with outstanding customer service in a face-to-face environment (bank lobby or drive thru). Ensure Tellers are dedicated to delivering simple, real- time, friction-less member experiences while providing relevant advice and product solutions. Develop employees through regular mentor and feedback that leads to improved results. Maintain compliance with prescribed policies, procedures, regulations and guidelines associated with USAA's banking products. This job profile is designated as a Sensitive Position. Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy. Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year. We offer a flexible work environment that requires an individual to be in the office 5 days per week (to include every other Saturday). This position can be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: Reconciles and maintains the vault, teller cash drawers, the general ledger according to policy, and other bank related items; conducts scheduled and random audits on Teller cash drawers. Monitors cash on hand and cash variance report. Responsible for forecasting, monitoring, tracking, and balancing cash flow daily to meet financial obligations. Approves exception or large item transactions within limits of authority involving risk or sensitive customer situations. Responsible for Operational Audits and Risk Management. Assists Manager, Teller Operations with supervising traffic and coordinating schedules to ensure appropriate business coverage. Directs and advises personnel on complex transactions and member issues. Partners with Agile Product and Business Process Owners to review and certify existing and new member experiences from an operational perspective. Serves as Vital Team member in support of operational programs and projects. Leads all aspects of teller operations to include operation systems and security requirements. Ensures compliance with all regulatory requirements. Responsible for scanning, processing, and balancing of the teller proof work in preparation for electronic files for transmitting to data processing and/or correspondent bank. Responsible for facility management including (but not limited to): security of facility and its occupants, opening and closing activities. Builds and is responsible for a team of Tellers through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of progressive retail banking or teller experience required. 1 year of direct team lead or supervisory experience required. Advanced knowledge of applicable banking regulations, guidelines, and procedures, to include PATRIOT Act - Anti-money Laundering, Regulation CC, OFAC, etc. Outstanding interpersonal, communication, and customer service skills. Outstanding mathematical and critical thinking skills using logic to identify strengths and weaknesses to improve upon current process and minimize risk. What sets you apart: 5 or more year of direct team lead or supervisory experience. 5 or more years of current progressive retail banking or teller experience. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $45,470 - $81,490. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $45.5k-81.5k yearly Auto-Apply 3d ago
  • Tax Refund Customer Service (Remote)

    Vertacall

    Remote vault teller job

    A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs gather that for us. Problem-solving should also come naturally to our customer care specialists. You should be confident in troubleshooting and investigating if do or don't have enough information to resolve customer complaints. Tax preparation software is one of the most popular income tax services during tax season. The software is designed to guide users through their tax returns step-by-step. Responsibilities • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. • Research, analyze and determine an appropriate course of action for tax customers. • Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years' returns and amendments. • Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. • Document all issues, resolution and follow up actions Requirements Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Benefits This is NOT paid training. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, PAID services will begin. You MUST make the time to train and pass. You MUST have a working computer and internet connection at home. If you cannot make time to train, DO NOT APPLY.
    $28k-34k yearly est. 60d+ ago
  • Work From Home-Customer Service-Make Your Own Schedule

    SMS Staffing

    Remote vault teller job

    COMPLETE FIRST & FOLLOW THE ONBOARDING STEPS BELOW Answer incoming calls from customers to take orders, answer inquires and questions, handle complaints, troubleshoot problems, and provide product information. Education and Experience high school diploma or equivalent proficient in computer applications knowledge of customer service principles and practices some experience in a call center service MUST HAVE PC/Laptop Headset Hard Wired Internet Pass a background Check ($30) Quite Place To Work BEFORE WE PROCESS YOUR APPLICATION YOU MUST BE ACCEPTED AS AN AGENT WITH OUR COMPANY. TO DO SO PLEASE FOLLOW THE STEPS BELOW ! STEP 1 https://link.arise.com Start your account, when it asks for a referral code- ENTER (3449185) STEP 2 When it asks which contractor type, choose service partner and enter (880541638-FEIN#) Stokes Management & Solutions Once your Approved IT SHOULD SAY PENDING, this will ensure youre registered properly. STEP 3 Text DONE TO 470-227-1699 WITH YOUR FULL NAME YOU WILL THEN BE APPROVED THROUGH THE COMPANY AND CAN PROCEED WITH SIGNING YOUR CONTRACT DOCUMENTS. ONCE DOCUMENTS ARE SIGNED THERE WILL BE A BASIC ASSESSMENT TO COMPLETE (dont let this scare you, its very basic). It will take 24 hours after you have completed your assessment for Arise to link it to your account. VERY IMPORTANT: If you do not have equipment to start, we partner with a company that offers very affordable equipment as well as payment plans. Click the link here to purchase https://wahequipmentsolutions.com/smsstaffing This position is totally REMOTE. Training 2-4 weeks. You must have your own equipment. Background check required, as you will deal with clients personal information. www.sms-staffing.com
    $31k-38k yearly est. 60d+ ago
  • Entry Level Customer Service - Work From Home

    Americanome Life Insurance Company

    Remote vault teller job

    We're seeking a motivated and customer-focused individual to join one of the most respected supplemental benefit organizations in North America - proudly serving families for more than 65 years. As our company continues to grow and expand into new territories, we're looking for someone who's driven, dependable, and eager to succeed in a fast-paced, supportive environment. Your Role Assist clients by providing clear information about available products and services. Address client questions regarding their coverage and benefit options. Stay current on our programs, policies, and evolving services. Review existing plans to ensure clients are receiving the most cost-effective solutions. Qualifications Background in customer service, sales, or client relations preferred. Proven ability to build relationships and maintain trust. Strong organizational skills with the ability to multitask and prioritize effectively. Positive, professional attitude with excellent communication skills (written and verbal). Ideal Candidate Self-starter with an entrepreneurial mindset and strong sense of accountability. Works well independently and thrives as part of a team. Performs well under pressure and maintains professionalism in all interactions. What's Included Comprehensive hands-on training and ongoing mentorship. Weekly pay, bonuses, and long-term residual income potential. Company-sponsored trips and recognition opportunities. 100% remote position offering flexibility and balance. If you're ready to start a rewarding career helping families while enjoying the benefits of remote work and consistent growth, apply today to learn more about joining our team.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Head Teller

    United Community Bank 4.5company rating

    Remote vault teller job

    United Community is seeking a Head Teller to join our team. As the Head Teller, you will utilize your strong attention to detail while being responsible for managing the daily operations of the teller line, ensuring that all transactions are processed accurately and efficiently. You will also be responsible for supervising and training tellers, as well as providing exceptional customer service to our clients. Your attention to detail and ability to multitask will be essential in this role What You'll Do Manage the daily operations of the teller line, including processing transactions and balancing the vault Supervise and train tellers to ensure that they are providing exceptional customer service and following all policies and procedures Assist customers with account inquiries, deposits, withdrawals, and other transactions Identify opportunities to cross-sell bank products and services to customers Ensure that all teller transactions are processed accurately and efficiently Requirements For Success 3+ years of previous banking experience in teller related function, including formal teller training Strong attention to detail and ability to multitask Excellent verbal and written interpersonal communication skills Conditions of Employment Must be able to pass a criminal background & credit check This is a full-time, non-remote position FLSA Status: Non-exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay Range USD $32,146.00 - USD $45,185.00 /Yr.
    $32.1k-45.2k yearly Auto-Apply 4d ago
  • Full-time Bank Teller- Westerville, Ohio

    Middlefield Banc Corp 3.8company rating

    Vault teller job in Westerville, OH

    The Middlefield Banking Company is a full service FDIC-insured commercial bank and LPL Financial brokerage headquartered in Middlefield, Ohio. We have 22 branches serving Beachwood, Chardon, Cortland, Dublin, Garrettsville, Mantua, Middlefield, Newbury, Plain City, Powell, Orwell, Solon, Sunbury, Twinsburg, Westerville, Bellefontaine, Marysville, Ada, and Kenton. The Bank also operates a Loan Production Office in Mentor, Ohio. Dating back to 1901, The Middlefield Banking Company has been a leader in delivering quality personal financial service to its communities. We are continually recognized as one of the most profitable community banks in the U.S. If you are you seeking an opportunity to learn more or have a desire to start or advance your career in the banking industry, the Middlefield Banking Company is looking for enthusiastic team members to join our team! Summary of Teller Duties: The Teller provides exceptional customer service to new, potential and existing customers. A Teller is responsible for receiving and processing all transactions for customer related business, but not limited to check cashing, deposits, loan payments, safe deposit rent payments, sales of negotiable instruments and processing wire transfers. Tellers are expected to support and promote all bank products and services while conversing with customers, by referrals generated through IQ Leads, and referrals to the Financial Consultant and/or Licensed Bankers. To be successful as a Teller at Middlefield Bank: · Experienced and knowledgeable in cash handling skills · Outstanding customer service skills · Proficient with Microsoft Office and data entry skills · Works with Integrity and Honesty in a team atmosphere Background Check and Credit Check Notice: As part of our standard hiring process, The Middlefield Banking Company conducts background checks and credit checks on all potential employees. This is done to ensure the safety and security of our workplace, as well as to assess an individual's eligibility for certain roles that require financial responsibility. Any job offer made will be contingent upon the successful completion of these checks. The Middlefield Banking Company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.
    $29k-32k yearly est. Auto-Apply 7d ago
  • Customer Service Trainee

    Spade Recruiting

    Vault teller job in Columbus, OH

    About the Organization For decades, our organization has focused on serving working families throughout North America. By partnering with thousands of unions and member-based associations, we help ensure individuals receive clear, reliable information about benefit programs created to support their long-term security. As the only provider operating under a fully unionized designation, we place a strong emphasis on trust, accountability, and service. Our work impacts real families, and that responsibility guides everything we do. Opportunity Overview This is a fully remote role designed for individuals who want to make a meaningful impact while building a long-term career. You'll be working with union members who have requested information, helping them understand available benefits and guiding them through their options in a clear and supportive way. Key Responsibilities Connecting with members by phone or virtual appointment Conducting scheduled benefit reviews and consultations Explaining program details in a simple, easy-to-understand manner Accurately completing digital documentation Providing follow-up support to maintain ongoing relationships Each interaction plays a role in helping families make informed decisions about their protection and financial future. What We Provide Competitive earning potential with weekly compensation and bonus opportunities Career advancement paths with leadership and management opportunities Flexible scheduling that supports work-life balance 100% remote environment with systems and tools provided Residual income opportunities through renewals Health, dental, and vision coverage available Professional development through structured training, mentorship, and coaching Company-sponsored travel incentives, including destinations such as Puerto Rico, Cancun, Las Vegas, Disney, and the Bahamas Who Thrives in This Environment Clear and professional communicators Organized, dependable, and self-motivated individuals People who enjoy educating and helping others High school diploma or equivalent required Experience in customer service, retail, or sales is an asset but not mandatory
    $29k-36k yearly est. Auto-Apply 37d ago
  • Travel Customer Service

    Remotetravelcareers

    Vault teller job in Columbus, OH

    We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You'll ensure customers receive fast, clear, and friendly assistance, all while working remotely. Responsibilities: Assist customers with booking flights, hotels, and transportation. Provide clear and friendly support through phone, email, or chat. Answer basic travel questions and guide customers to the right options. Update reservations and confirm details for accuracy. Support the team with day-to-day travel service tasks. Qualifications: Strong communication and customer service skills. Comfortable using computers and online booking systems. Ability to stay organized and pay attention to detail. Friendly, helpful, and patient with customers. Previous experience in customer service or hospitality is a plus, but not required. Job Type: Remote - Full-time or Part-time Benefits: Flexible schedule opportunities Work from home Training and growth potential Supportive team environment
    $29k-36k yearly est. 11d ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Vault teller job in Columbus, OH

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $10.45 - $13.5 per hour Salary Range: 11 - 13.8 We are an equal opportunity employer and participate in E-Verify in states where required.
    $10.5-13.5 hourly Auto-Apply 20d ago
  • Virtual Bank Teller

    Embark Recruiting Solutions

    Vault teller job in Columbus, OH

    Title: Virtual Bank Teller Duration: Contract to Hire Our client, a leading digital bank, has an immediate need for Virtual Bank Tellers. The Virtual Bank Tellers will demonstrate excellent decision-making abilities, mitigate risk and ensure contractual Service Level Agreements are adhered to. This role also serves as part of the Digital Support Team by fielding all incoming customer phone calls and various forms of digital communication from clients. This position is responsible for solving customer issues, performing various account maintenance requests and providing additional support as necessary to create a seamless one touch resolution for each customer. This role also requires a high level of dedication to providing excellent customer service both over the phone and through various digital channels. This position requires schedule flexibility in order to meet the Company's scheduling demands of a 24/7/365 Contact Center. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: • Efficiently answer inbound calls, secure messages and other communications from digital bank clients. • Accurately manage communication for new digital bank customers related to new account onboarding. • Solve problems and answer questions; listen to and anticipate clients' needs in order to completely and accurately resolve their issue on first contact, reporting problems in systems and identifying client impacting situations proactively • Utilize numerous programs and systems to investigate, troubleshoot and resolve client tickets and inquiries. • Actively participate in testing of bank environments, validation of data and use of systems to adequately verify new code and enhancements are fully vetted. • Monitor Digital Bank applications and decision based on structured account onboarding procedures while adhering to respective regulations and policies. • Complete all transactions with accuracy and within guidelines, policies or procedures, exercising discretion and independent judgement. • Develop oneself professionally by participating in training, engaging in self improvement initiatives and skill-building activities to enhance product knowledge, systems knowledge, sales and client relations skills. • Actively participate in coaching and feedback sessions by setting goals and achieving results. • Proactively take advantage of opportunities to become more involved with job training on processes or procedures through daily job functions. • Perform all other related duties as required or assigned. QUALIFICATIONS: • Associate's Degree or equivalent experience in a related field • Experience working within a Bank or Credit Union in a customer service role (Bank Teller, etc.) • Working knowledge of computer hardware and software systems, and diagnostic utilities • Expert communication and documentation skills, both verbal as well as written • Strong technical training skills and detail oriented • Exceptional interpersonal and client engagement skills • Proven analytical and problem solving abilities • Ability to prioritize work to meet deadlines • Maintain flexibility in schedule to allow for occasional travel
    $25k-32k yearly est. 60d+ ago
  • Teller I - Part Time

    Killbuck Savings Bank Co 3.9company rating

    Vault teller job in Howard, OH

    Part-time Description Provides friendly, efficient, positive service and assistance to customers by serving as a paying and receiving teller, accepting deposits and cash/non-cash transactions and is responsible for assigned cash daily. Requirements Cash checks and pay out money per the Bank's policy on Large Withdrawals after verification of signature and customer balances Receive checks and cash for deposit, verify amount and examine checks for endorsement Accurately process loan payments and line of credit advances Order daily supply of cash, verify and restrap appropriately Balance assigned currency and coin at the end of the business day Explain, promote, or sell products or services such as money orders, cashier's checks and charge card cash advances Collect utility payments, Visa or MasterCard payments, safety deposit box rent Record night deposit transactions Close checking, savings accounts and CDs Transfer funds between checking and savings accounts Process deposits to checking, savings and Christmas club accounts Process requests for wire transfers, stop payments or placing a hold on deposits Place check orders at customer request Updated 050823 EOE
    $30k-36k yearly est. 58d ago
  • Interactive Teller (Full-Time)

    Kemba Financial Credit Union 3.8company rating

    Vault teller job in Columbus, OH

    Job Description Title: Interactive Teller Reports to: Interactive Teller Supervisor Supervises: None Status: Non-Exempt Objective The Interactive Teller will provide service support to Member transaction needs via multiple channels in a manner that is professional, friendly, and compliant with all policies and procedures. In doing so, the Interactive Teller will proactively recommend and refer new and alternative financial services to Members that best fit their financial needs. Duties and Responsibilities Responsible for basic and complex member service ITM directed interactions related to member accounts including but not limited to Deposits, Withdrawals and Payments Account information Share Drafts Share Certificates Money Markets IRA's Share and Lending Rates and Terms Shared Branching Monitor transactions to avoid losses to Member and KEMBA from fraud Identify and recommend new and alternative services to Members that will properly fit their financial needs Meet or exceed assigned service and productivity goals established for this position Perform all duties in a manner that is 100% compliant with KEMBA policies and procedures Provide friendly and member centric service for all requests Assist other Interactive Tellers with work as needed Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs Must be able to relate to other people beyond giving and receiving instructions: Can get along with coworkers or peers without exhibiting behavioral extremes Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others Respond appropriately to criticism from a supervisor Performs other duties as required by management Required Qualifications High school diploma or equivalent Prior teller experience or equivalent Prior experience in a sales/customer service environment Strong organizational skills and attention to detail Must value a high degree of accuracy Professional demeanor and ability to be “On Stage” for extended periods maintaining a positive attitude Excellent communication skills with appropriate grammar Basic PC skills (Windows) Willing to work a flexible schedule Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. #VBTKMB
    $26k-30k yearly est. 9d ago
  • Teller Part-Time

    Peoples Bank 4.5company rating

    Vault teller job in Mount Vernon, OH

    Build Your Future Here: Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals. Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003. We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work: American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025 Top Workplaces USA national award in 2022, 2023, 2024 and 2025 Newsweek's America's Best Banks 2023 and 2024 Newsweek's America's Greatest Workplaces 2024 and 2025 Forbes America's Best Banks 2024 and 2025 Forbes Best-in-State Banks 2020, 2021 and 2025 TIME's America's Growth Leaders 2026 award winner At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/ Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization. Job Purpose This position will be responsible for providing excellent service to our customers in accordance with Peoples Bank policies. Will have the ability to open deposit accounts, process complex multi-step teller transactions, sell bank products and services, assist customers with maintenance request, and resolve customer service issues. Will be responsible for uncovering additional customer needs and referring them to the appropriate business partner. This is a sales and service role and is vital in helping the branch obtain goals, while providing industry leading customer service. Job Duties Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times. Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution. Maintain a position of trust and responsibility by keeping all customer business confidential. Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability. Will be responsible for processing complex multi-step teller transactions. Must have the ability to research and offer solutions to resolve customer issues by using knowledge of the organization to identify helpful resources. Will provide follow up to customer on resolution. Initiate conversations to uncover customer needs, referring customers to platform associates within the branch, and meeting established referral goals. Make sales calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording these activities in Salesforce. Consistently meeting or exceeding sales referral goals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered. Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult. Will be responsible for following operational standards regarding security, risk management, and compliance. Consistently completes required training for all bank and branch policies and procedures. Must be able to meet scheduled working hours as designated by manager to ensure effective functionality of the branch to meet client needs. Responsible for meeting Retail Branch Standards which includes dress code. Will perform special projects as assigned. Education, Experience and Job Skills High School Diploma or GED. Minimum 1-year related work experience in customer service. Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail. Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel). Excellent verbal and written communication skills. Positive and professional attitude. Proven team player. Trustworthy and confidential behavior is essential in this role. Daily reliable transportation. Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed. Basic Qualifications High School Diploma or GED. Minimum 1-year related experience in customer service. Daily reliable transportation. Role requires consistent standing to perform role. Bending or squatting may also be required to access night drops, coin machines, vaults, ATM, etc. based upon the branch set up. Must be able to lift up to 25 lbs. consistently. Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed. Equal Opportunity Employer M/F/Disabled/Vet; If you are unable to complete this application due to a disability, contact *********************** to ask for an accommodation, alternative application process, or other inquiries.
    $29k-33k yearly est. Auto-Apply 11d ago
  • PT Teller

    Citizens National Bank 4.1company rating

    Vault teller job in Springfield, OH

    Job Title: Part Time Teller Status: Part Time FSLA Job Class: Non-Exempt Department: Deposit Operations Reports To: Branch Manager At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation. Citizens National Bank has an excellent opportunity available in our Springfield market for a Part Time Teller. In this role you will develop customer relationships by providing existing and potential customers with a full range of banking products and efficient and accurate services. A typical day may include the following: Building customer relationships by assessing their financial needs, explaining the different types of accounts and services available and assisting in the selection of the most appropriate ones for their situation. Anticipating customer needs and cross-sell the bank's products and services and makes referrals to specialized areas of the bank. Assists customer with service requests, addressing complaints, and researching account problems, including account maintenance, reconciling checkbooks, completing forms for direct deposits, transferring of funds, etc. Receive deposits for, and pay withdrawals from, savings accounts of customers as presented with proper identification and appropriate documents. Receives deposits and cash checks for customers, verifying customer balances on any checks larger than the amount specified in the check cashing procedures, to ensure safety for the customers as well as for the bank. Maintains currency and coin supply as prescribed by bank policy, and remains familiar with all security equipment and safety precautions. Balances daily all transactions recorded through the teller station while one duty. Verifies night depository bags and envelopes and maintains accurate transaction logs on these items, as assigned. Complies with all bank, state and federal policies, procedures and regulations. JOB REQUIREMENTS: High school diploma or GED ADDITIONAL QUALIFICATIONS: Two years experience desired in servicing the public, building relationships, making referrals, and obtaining sales. Must have stellar written and verbal communication skills. High level of professionalism Proficiency in computer software such as Word, Excel, and Outlook Must maintain a well-developed working knowledge of the bank's products and services, along with the applicable regulations and operating systems. Must have the ability to manage multiple priorities and meet deadlines. WHAT'S GREAT ABOUT WORKING AT CITIZENS NATIONAL BANK? Generous Paid Time Off Company paid Life & Accidental Death/ Dismemberment Insurance Incentive Plan paid on a quarterly basis Employee Stock Ownership Plan for your retirement Banking Perks Citizens National Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
    $32k-36k yearly est. Auto-Apply 6d ago
  • PT Teller

    Cnbohio

    Vault teller job in Springfield, OH

    Job Title: Part Time Teller Status: Part Time FSLA Job Class: Non-Exempt Department: Deposit Operations Reports To: Branch Manager At Citizens National Bank, we have surrounded ourselves with some of the brightest and most talented professionals in the financial service industry to form a solid and secure community banking foundation. Citizens National Bank has an excellent opportunity available in our Springfield market for a Part Time Teller. In this role you will develop customer relationships by providing existing and potential customers with a full range of banking products and efficient and accurate services. A typical day may include the following: Building customer relationships by assessing their financial needs, explaining the different types of accounts and services available and assisting in the selection of the most appropriate ones for their situation. Anticipating customer needs and cross-sell the bank's products and services and makes referrals to specialized areas of the bank. Assists customer with service requests, addressing complaints, and researching account problems, including account maintenance, reconciling checkbooks, completing forms for direct deposits, transferring of funds, etc. Receive deposits for, and pay withdrawals from, savings accounts of customers as presented with proper identification and appropriate documents. Receives deposits and cash checks for customers, verifying customer balances on any checks larger than the amount specified in the check cashing procedures, to ensure safety for the customers as well as for the bank. Maintains currency and coin supply as prescribed by bank policy, and remains familiar with all security equipment and safety precautions. Balances daily all transactions recorded through the teller station while one duty. Verifies night depository bags and envelopes and maintains accurate transaction logs on these items, as assigned. Complies with all bank, state and federal policies, procedures and regulations. JOB REQUIREMENTS: High school diploma or GED ADDITIONAL QUALIFICATIONS: Two years experience desired in servicing the public, building relationships, making referrals, and obtaining sales. Must have stellar written and verbal communication skills. High level of professionalism Proficiency in computer software such as Word, Excel, and Outlook Must maintain a well-developed working knowledge of the bank's products and services, along with the applicable regulations and operating systems. Must have the ability to manage multiple priorities and meet deadlines. WHAT'S GREAT ABOUT WORKING AT CITIZENS NATIONAL BANK? Generous Paid Time Off Company paid Life & Accidental Death/ Dismemberment Insurance Incentive Plan paid on a quarterly basis Employee Stock Ownership Plan for your retirement Banking Perks Citizens National Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
    $29k-36k yearly est. Auto-Apply 6d ago
  • Full-Time Teller

    Telhio Credit Union 3.8company rating

    Vault teller job in Columbus, OH

    Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. The Teller is the "face" of Telhio Credit Union; this individual represents Telhio's image during all interactions with members and potential members. Their role is to create a welcoming, friendly environment for members as soon as they enter the doors or drive through. The teller processes a variety of personal and business financial transactions for members and inform members about other Telhio products and services from which they could benefit. We are currently seeking a Full-Time Teller. Work hours during the week are 9am-6pm Monday - Friday and rotating Saturdays 9am - 1pm (40 hours/week). Responsibilities: Process all member and non-member transactions accurately and efficiently (i.e. cash withdrawals, deposits, loan payments). Inform Members about products, services, and current promotions. Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives. Refer members to Relationship Bankers and Senior Bankers for further discovery sessions. Establish and maintain strong relationships with members, providing exceptional service and financial guidance. Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches. Balance cash drawers accurately. Complies with credit union operations and security procedures by participating in all dual control functions. Witness and assist in audits as requested. Performs other tasks as requested by supervisors as they relate to the bank and its functions. Performs other duties as assigned. Comply with all policies and standards. Required Qualifications: High School Diploma or Equivalent (Required) 1-3 yrs. - Experience in a cash handling role. (Preferred) Less than 1 year - Experience in Member/Customer Service (Preferred) Effective communication skills (oral and written) Strong organizational skills to provide a high level of accuracy in all transactions Excellent Microsoft Office skills, ability to operate standard office machines needed to perform the job, such as computer terminal, calculator/adding machine, copier, and fax machine Possess team "attitude" and professionalism at all times Demonstrates strong relationship building skills Demonstrates strong member advisory skills Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background What you will earn: Competitive pay Opportunity to earn incentive pay Benefits: several medical plan options, dental, free vision, free life and free disability insurance Additional financial incentive programs for employees enrolled in our insurance 6% matching and immediately vested 401(k) plan Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance Opportunity for personal career growth, continued education and mentorship programs Volunteer opportunities impacting the local community PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; frequent standing and walking; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. This is a Non-Collective Bargaining Unit Telhio is an Equal Opportunity Employer
    $24k-28k yearly est. 29d ago
  • Lead Teller

    Community Bancshares Inc.

    Vault teller job in Pataskala, OH

    Provide the highest level of Service Excellence to customers with a high rate of accuracy for all types of teller transactions, account maintenance and override assistance for less senior staff. Serve as a trainer to other bankers on all aspects of the teller line and provide guidance and support to others as needed. Promote and cross- sell bank products and services, as well as make quality referrals to other bankers. Assist branch manager in providing oversight for the vault operation and cash inventory, as well as taking a lead role in completion of any front-line duties/activities. Lead Tellers are highly experienced with at least 7 years of banking experience. ▲Able to operate own cash drawer/recycler with superior balancing record in addition to assisting others with more complex transactions and providing overrides as needed. ▲High level of understanding on how to process all types of customer transactions. ▲Assist Branch Manager with oversight of all the daily teller operations, monitor vault transactions, assist with cash reconciliation and cash ordering. ▲Take lead role in reviewing teller areas for neatness and verifies adherence to established security procedures. ▲Able to promote and cross-sell bank products and services, as well as make high quality referrals to other bankers through high level of knowledge of bank accounts and services. ▲Assist branch management in training and coaching of new hires or those needing support on all teller line responsibilities including cross-selling, referrals and warm hand-off management. ▲Promotes a high level of Service Excellence by setting an example in customer interactions and helps to build a friendly, positive working environment for all employees. ▲Has check signing authority as outlined in the check signing procedures. ▲Able to complete account maintenance with a high level of accuracy and according to policy. ▲Consistently adheres to all policies and procedures, including security, check cashing, holds, balancing and dual control, and brings potential errors of others to the attention of Branch Manager ▲ All other duties as assigned
    $25k-29k yearly est. Auto-Apply 4d ago
  • Float Teller

    Hopewell Federal Credit Union

    Vault teller job in Johnstown, OH

    Hopewell Team members provide a variety of member service functions involving the receiving and/or disbursing of funds. (i.e. check or money order). Every day involves constant and direct dealing with credit union members and potential members, and requires the ability to accurately record information and communicate effectively. The teller processes transactions for members personally, over the telephone, and through the mail. Floating Tellers must have open availability Monday through Saturday. (Part-time - 20-28 hours per week - Johnstown) BASIC JOB DUTIES Assumes responsibility for the efficient, effective, and accurate performance of Teller functions. Greets members and processes financial transactions, personally, over the telephone or through the mail, including opening and closing accounts, disbursing cash, issuing checks, etc. Responds to various members' inquiries regarding the status of accounts, account discrepancies, product and/or service offers, and assists members. Maintains current documentation. Assists other tellers when necessary. Maintains and balances cash drawer. Refers product and service recommendations to help members meet their financial goals. Issues ATM and debit cards. Prints starter checks. Orders and inputs check orders. Retrieves voice mail messages and returns calls to members. Operates drive-thru teller lanes and branch video teller system. Processes stop payment requests.. Attends staff and department meetings. Assumes responsibility for related duties as required or assigned. Cross sells credit union products and services. Ensures work area is clean, secure, and well maintained. Responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations. PERFORMANCE MEASUREMENTS Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures. Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained. Good business relations exist with members. Members' problems or questions are courteously and promptly resolved. Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities. Required reports and records are accurate, complete, and timely. The Company's professional reputation is maintained and conveyed. QUALIFICATIONS EDUCATION/CERTIFICATION: High school diploma or general education degree (GED); plus six months' related experience and/or training; or equivalent combination of education and experience. Must obtain State of Ohio Notary Public certification. REQUIRED KNOWLEDGE: Knowledge of Teller policies and procedures. Basic understanding of Credit Union operations. EXPERIENCE REQUIRED: Abilities generally acquired on the job in 12 months. SKILLS/ABILITIES: Ability to operate customary office machines such as photocopier, fax, adding machine, typewriter, postage machine, check encoding machine, check writer, microfiche machine, and computer. Needs to have good keyboarding skills, good communication skills, and accuracy in their work. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. MATHEMATICS ABILITY: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. LANGUAGE ABILITY: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to members, potential members and other employees of the organization.
    $23k-28k yearly est. 6d ago

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