Service Representative jobs at VCA Animal Hospitals - 22 jobs

We are seeking a part time, experienced, Client Service Representative to join our busy 9 doctor team. We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care-with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients. Duties will include: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department. • Scheduling and confirming appointments • Placing outbound calls for follow-ups and reaching out to prospective clients • Presenting and explaining fees, including processing payments • Recommending, selecting, and obtaining products and services, including prescriptions • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) • Managing medical records, charts, reports and correspondence At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. • You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists. • You will sharpen your skills-and even learn some new techniques-and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. QUALIFICATIONS: • At least one year of proven past experience helping customers • High School Diploma/GED or equivalent • Excellent listening and communication skills • Compassion for pets and people-as well as awareness and understanding of others' reactions • Proven decision-making skills to choose the most appropriate course of action • The ability to integrate new information into problem-solving • Proficiency in Microsoft Office • Willingness to work non-traditional hours, including nights, weekends and holidays • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste BENEFITS: We offer a very generous associate pet discount of up to 4 personal animals, comprehensive benefits package including medical, dental, vision, paid vacation for full time associates, VIP discounts to local retail stores, uniform allowance and MORE! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator needed for Banfield Pet Hospital of Spring Meadows in Holland, Ohio! SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS · Live and exemplify the Five Principles of Mars, Inc. within self and team. · Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. · Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. · Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. · Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services · Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. · Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. · Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. · Conduct administrative functions as necessary. · Other job duties as assigned. SPECIAL WORKING CONDITIONS · Ability to work at a computer for long periods of time. · Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) · Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. · Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING · High School Diploma or equivalent preferred. · Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. · One year related experience required with customer service preferred. · Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at ************************** The pay range for this role is $15.00 - $18.69 Hourly The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws. Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.* Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.* Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.* Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind. Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you'll have financial protection. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs. Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds. Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition. Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.* Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.* Fertility and Family Building Support: We're here for you on your journey to parenthood, offering comprehensive support for fertility treatments and family-building options. Digital Exercise Therapy: Stay active and healthy with our digital exercise therapy program, designed to fit your busy lifestyle, and keep you moving. Voluntary Protection Benefits: Get peace of mind with protection against the unexpected. You can purchase coverage to help support you financially during hospital stays, critical illness, and accidents.* Legal Plan: Gain extra peace of mind with our affordable and accessible legal plan which includes coverage for a wide range of legal needs.* Identity Protection: Identity Protection helps safeguard your personal information by alerting you to suspicious activity and providing support if your information is stolen.* Commuter Benefits: Say goodbye to commuting stress with our commuter benefits, making your daily journey more convenient and cost-effective.* Three Free Optimum Wellness Plans for Pets: We care about your furry friends too! Enjoy three free wellness plans to ensure your pets receive the best preventive and general care.* Exclusive Discounts: Unlock a world of savings with our wide variety of exclusive discounts on products and services, making life more affordable and enjoyable.* Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part-time Associates are eligible for those benefits with an asterisk (*).

Description MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. We are looking for: Client Service Representative (CSR) Proposed Schedule: 8:30a-7:30p Tuesday, 8:30a-6:30p Thursday, 12p-9:30p Friday, 12p-9:30p every other weekend Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you'll do: Greet and check-in clients Answer telephones and transfer calls Escort clients and their pets to exam rooms Manage medical records, charts, reports and correspondence Discuss payment options and process payments Maintain a neat and clean lobby Who you are: Ability to remain composed in stressful and emotional situations Excellent verbal and written communication skills Excellent client service skills and phone etiquette Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously Sense of urgency within a fast-paced environment Some flexibility with work hours and able to work additional hours when necessary Critical thinking skills and ability to anticipate needs inter & intra-departmentally General computer competency required including Microsoft Word and Excel Previous experience in veterinary setting (preferred) Perks and Benefits include: Strong career growth and personal development opportunities Comprehensive Health Benefits Vision and Dental HSA, FSA and Independent Care Spending 401k with Employer Match Paid Time Off (PTO) Shift Differentials and On-call Pay Uniform Allowance Employee Pet Discounts and Pet Insurance Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability Continuing Education Opportunities and Assistance Program This role has a hiring range of $15.00-21.75/hr based on experience Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.We are looking for: Part Time Client Service RepresentativeProposed Schedule: 8:30a-5p Saturday and SundayOur Client Services Representatives are the first team our clients meet when they walk through the door, the friends that offers support while waiting in the lobby and the experts at answering any questions. They partner closely with our veterinary assistants and technicians to provide the MedVet experience for anyone walking through our doors. Your heart for our clients will ensure that they feel supported for duration of their time at MedVet.What you'll do:· Greet and check-in clients· Answer telephones and transfer calls· Escort clients and their pets to exam rooms· Manage medical records, charts, reports and correspondence· Discuss payment options and process payments· Maintain a neat and clean lobby Who you are:· Ability to remain composed in stressful and emotional situations· Excellent verbal and written communication skills· Excellent client service skills and phone etiquette· Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously· Sense of urgency within a fast-paced environment· Some flexibility with work hours and able to work additional hours when necessary· Critical thinking skills and ability to anticipate needs inter & intra-departmentally· General computer competency required including Microsoft Word and Excel· Previous experience in veterinary setting (preferred) Perks and Benefits include:· Shift Differentials· Uniform Allowance· Strong career growth and personal development opportunities Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.MedVet does not accept unsolicited resumes from third-party recruiters.

Proposed work schedule; Monday-Thursday 7:30am-5pm MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. We are looking for: Client Service Representative (CSR) for Oncology Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you'll do: Greet and check-in clients Answer telephones and transfer calls Escort clients and their pets to exam rooms Manage medical records, charts, reports and correspondence Discuss payment options and process payments Who you are: Ability to remain composed in stressful and emotional situations Excellent verbal and written communication skills Excellent client service skills and phone etiquette Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously Sense of urgency within a fast-paced environment Some flexibility with work hours and able to work additional hours when necessary Critical thinking skills and ability to anticipate needs inter & intra-departmentally General computer competency required including Microsoft Word and Excel Previous experience in veterinary setting (preferred) Perks and Benefits include: Strong career growth and personal development opportunities Comprehensive Health Benefits Vision and Dental HSA, FSA and Independent Care Spending 401k with Employer Match Paid Time Off (PTO) Shift Differentials and On-call Pay Uniform Allowance Employee Pet Discounts and Pet Insurance Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability Continuing Education Opportunities and Assistance Program Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.

Description MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. We are looking for: Client Service Representative (CSR) Schedule: As needed, availability for day and evening shifts Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you'll do: Greet and check-in clients Answer telephones and transfer calls Escort clients and their pets to exam rooms Manage medical records, charts, reports and correspondence Discuss payment options and process payments Maintain a neat and clean lobby Who you are: Ability to remain composed in stressful and emotional situations Excellent verbal and written communication skills Excellent client service skills and phone etiquette Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously Sense of urgency within a fast-paced environment Some flexibility with work hours and able to work additional hours when necessary Critical thinking skills and ability to anticipate needs inter & intra-departmentally General computer competency required including Microsoft Word and Excel Previous experience in veterinary setting (preferred) Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.We are looking for: Client Service RepresentativeSchedule: Every other weekend 8am-8pmOur Client Services Representatives are the first team our clients meet when they walk through the door, the friends that offers support while waiting in the lobby and the experts at answering any questions. They partner closely with our veterinary assistants and technicians to provide the MedVet experience for anyone walking through our doors. Your heart for our clients will ensure that they feel supported for duration of their time at MedVet.What you'll do:· Greet and check-in clients· Answer telephones and transfer calls· Escort clients and their pets to exam rooms· Manage medical records, charts, reports and correspondence· Discuss payment options and process payments· Maintain a neat and clean lobby Who you are:· Ability to remain composed in stressful and emotional situations· Excellent verbal and written communication skills· Excellent client service skills and phone etiquette· Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously· Sense of urgency within a fast-paced environment· Some flexibility with work hours and able to work additional hours when necessary· Critical thinking skills and ability to anticipate needs inter & intra-departmentally· General computer competency required including Microsoft Word and Excel· Previous experience in veterinary setting (preferred) Perks and Benefits include:· 401k with Employer Match· Shift Differentials· Uniform Allowance· Employee Assistance Program· Strong career growth and personal development opportunities Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

We are seeking a part time, experienced, Client Service Representative to join our busy 9 doctor team. We offer superior employee benefits, HUGE personal pet discount of up to 4 animals, 401K benefits, Medical/Dental/Vision benefits, just to name a few. At VCA, we also offer 12 complimentary therapy sessions to combat compassion fatigue. These are just a few of the amazing benefits that we offer at VCA. The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care-with the expertise and technical know-how to make them happen. In this position you will be supporting our Doctors and Technician team by creating a positive atmosphere for our clients and patients. Duties will include: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms or appropriate department. - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Presenting and explaining fees, including processing payments - Recommending, selecting, and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control) - Managing medical records, charts, reports and correspondence At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth. - You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500 doctors, including 600+ boarded specialists. - You will sharpen your skills-and even learn some new techniques-and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities. QUALIFICATIONS: - At least one year of proven past experience helping customers - High School Diploma/GED or equivalent - Excellent listening and communication skills - Compassion for pets and people-as well as awareness and understanding of others' reactions - Proven decision-making skills to choose the most appropriate course of action - The ability to integrate new information into problem-solving - Proficiency in Microsoft Office - Willingness to work non-traditional hours, including nights, weekends and holidays - The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste BENEFITS: We offer a very generous associate pet discount of up to 4 personal animals, comprehensive benefits package including medical, dental, vision, paid vacation for full time associates, VIP discounts to local retail stores, uniform allowance and MORE! **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Client Service Coordinator needed for Banfield Pet Hospital of Spring Meadows in Holland, Ohio! SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS · Live and exemplify the Five Principles of Mars, Inc. within self and team. · Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. · Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. · Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. · Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services · Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. · Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. · Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. · Conduct administrative functions as necessary. · Other job duties as assigned. SPECIAL WORKING CONDITIONS · Ability to work at a computer for long periods of time. · Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.) · Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings. · Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. EXPERIENCE, EDUCATION AND/OR TRAINING · High School Diploma or equivalent preferred. · Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances. · One year related experience required with customer service preferred. · Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. Start your Banfield Career as a Client Service Coordinator. Learn more about the impact you can make as part of a Banfield hospital team and see how we support the wellness of our people and profession at **************************

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). * Managing medical records, charts, reports and correspondence. * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. - Scheduling and confirming appointments. - Placing outbound calls for follow-ups and reaching out to prospective clients. - Presenting and explaining fees, including processing payments. - Recommending, selecting, and obtaining products and services, including prescriptions. - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). - Managing medical records, charts, reports and correspondence. - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

VCA Great Lakes Veterinary Specialists is a busy, small animal specialty and emergency hospital in Warrensville Heights, Ohio. We are seeking an experienced Client Service Representative to join our team. We are hiring for nights and weekend shifts only at this time and will consider full or part time applicants. We're looking for a personable yet highly professional "service extraordinaire" to join us in a very important support role for our entire hospital. The ideal candidate is a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. Our new team member will be someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend; a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. This is an exceptional opportunity for an empathetic individual to join us in ensuring that all of our clients feel welcomed and appreciated, and receive the best service and pet care. If this describes you, then we want you on our team! Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative role is the pivot around which the hospital operates and is responsible for: * Excellent customer service skills; a real aptitude for putting pets and pet parents at ease by creating a welcoming environment * Ability to answer a multiline phone system * Scheduling and confirming appointments * Aid with admitting and discharging pet patients * Invoicing/billing, processing payments, collection attempts * Conflict management, dispute resolution, and de-escalation skills are a must * Ability to work independently, take initiative, and make suggestions * Willingness to learn more regarding; customer care, veterinary services, and medical office procedures * Managing medical records, charts, reports, and correspondences * Presenting and explaining fees, including processing payments * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside * A passion for helping animals and their owners What VCA Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across the globe, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in. * Competitive wages and benefits * Uniforms provided * Exceptional career development: there is room to grow here * Extensive online anytime-anywhere access to journals and textbooks * Employee Assistance Programs to support your health and wellbeing * Referral Bonus Rewards * Opportunities to give back to your community through VCA initiatives * Generous personal pet care discounts * And extra perks like shopping discounts and cool wellness apps VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

VCA Great Lakes Veterinary Specialists is a busy, small animal specialty and emergency hospital in Warrensville Heights, Ohio. We are seeking an experienced Client Service Representative to join our team. We are hiring for nights and weekend shifts only at this time and will consider full or part time applicants. We're looking for a personable yet highly professional "service extraordinaire" to join us in a very important support role for our entire hospital. The ideal candidate is a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. Our new team member will be someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend; a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. This is an exceptional opportunity for an empathetic individual to join us in ensuring that all of our clients feel welcomed and appreciated, and receive the best service and pet care. If this describes you, then we want you on our team! Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative role is the pivot around which the hospital operates and is responsible for: + Excellent customer service skills; a real aptitude for putting pets and pet parents at ease by creating a welcoming environment + Ability to answer a multiline phone system + Scheduling and confirming appointments + Aid with admitting and discharging pet patients + Invoicing/billing, processing payments, collection attempts + Conflict management, dispute resolution, and de-escalation skills are a must + Ability to work independently, take initiative, and make suggestions + Willingness to learn more regarding; customer care, veterinary services, and medical office procedures + Managing medical records, charts, reports, and correspondences + Presenting and explaining fees, including processing payments + Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside + A passion for helping animals and their owners **What VCA Offers** Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across the globe, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in. + Competitive wages and benefits + Uniforms provided + Exceptional career development: there is room to grow here + Extensive online anytime-anywhere access to journals and textbooks + Employee Assistance Programs to support your health and wellbeing + Referral Bonus Rewards + Opportunities to give back to your community through VCA initiatives + Generous personal pet care discounts + And extra perks like shopping discounts and cool wellness apps VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

VCA Great Lakes Veterinary Specialists is a busy, small animal specialty and emergency hospital in Warrensville Heights, Ohio. We are seeking an experienced Client Service Representative to join our team. We are hiring for nights and weekend shifts only at this time and will consider full or part time applicants. We're looking for a personable yet highly professional “service extraordinaire” to join us in a very important support role for our entire hospital. The ideal candidate is a believer of high quality patient care, a devoted team player who thrives in a collaborative environment, and is invested in the success of the entire team. Our new team member will be someone who takes enormous pride in their ability to listen and speak to clients like a trusted friend; a service-minded professional who is energized by the gratitude of others and in the satisfaction of a job done right. This is an exceptional opportunity for an empathetic individual to join us in ensuring that all of our clients feel welcomed and appreciated, and receive the best service and pet care. If this describes you, then we want you on our team! Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative role is the pivot around which the hospital operates and is responsible for: Excellent customer service skills; a real aptitude for putting pets and pet parents at ease by creating a welcoming environment Ability to answer a multiline phone system Scheduling and confirming appointments Aid with admitting and discharging pet patients Invoicing/billing, processing payments, collection attempts Conflict management, dispute resolution, and de-escalation skills are a must Ability to work independently, take initiative, and make suggestions Willingness to learn more regarding; customer care, veterinary services, and medical office procedures Managing medical records, charts, reports, and correspondences Presenting and explaining fees, including processing payments Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside A passion for helping animals and their owners What VCA Offers Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across the globe, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in. Competitive wages and benefits Uniforms provided Exceptional career development: there is room to grow here Extensive online anytime-anywhere access to journals and textbooks Employee Assistance Programs to support your health and wellbeing Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts And extra perks like shopping discounts and cool wellness apps VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

**VCA Dog and Cat Hospital of Tiffin ** is seeking a **Veterinary Client Service Representative** to join our exceptional team! **Schedule** : Full-time opportunity. **About Us** VCA Dog and Cat Hospital of Tiffin is a full-service, state-of-the-art veterinary facility, proudly offering advanced care in orthopedic and complex soft tissue surgery, as well as internal medicine, dermatology, and reproductive services. We're known for our warm, welcoming environment and our commitment to compassionate, high-quality care-for both our patients and our team. As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. **Key Responsibilities:** + Provide **exceptional customer service** in person, over the phone, and via email. + Schedule appointments, manage patient check-ins/check-outs, and process payments. + Educate clients on hospital services, wellness plans, and pet care. + Maintain accurate patient records and handle administrative tasks efficiently. + Assist in handling client concerns with professionalism and empathy. + Work collaboratively with veterinary teams to ensure smooth hospital operations. **Qualifications & Skills:** + Previous experience in a **customer service** or **veterinary setting.** + Strong communication and interpersonal skills. + Proficiency with computer systems and scheduling software. + Passion for animals and a commitment to client education. **Benefits of joining the VCA Team!** - Access to the people and financial resources of a large veterinary community - Leadership opportunities - Career development programs - Opportunities to give back through strong Shelter partnerships and VCA Charities - Free mental wellness subscriptions - Referral bonuses - Competitive wage - Medical, dental & vision insurance - Life, long and short term disability insurance included - Paid parental leave - Paid vacation and sick time - 401(k) with corporate match **Join Our Team!** If you have a passion for **customer service and animal care** , we would love to hear from you! **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

VCA Dog and Cat Hospital of Tiffin is seeking a Veterinary Client Service Representative to join our exceptional team! Schedule: Full-time opportunity. About Us VCA Dog and Cat Hospital of Tiffin is a full-service, state-of-the-art veterinary facility, proudly offering advanced care in orthopedic and complex soft tissue surgery, as well as internal medicine, dermatology, and reproductive services. We're known for our warm, welcoming environment and our commitment to compassionate, high-quality care-for both our patients and our team. As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. Key Responsibilities: Provide exceptional customer service in person, over the phone, and via email. Schedule appointments, manage patient check-ins/check-outs, and process payments. Educate clients on hospital services, wellness plans, and pet care. Maintain accurate patient records and handle administrative tasks efficiently. Assist in handling client concerns with professionalism and empathy. Work collaboratively with veterinary teams to ensure smooth hospital operations. Qualifications & Skills: Previous experience in a customer service or veterinary setting. Strong communication and interpersonal skills. Proficiency with computer systems and scheduling software. Passion for animals and a commitment to client education. Benefits of joining the VCA Team! • Access to the people and financial resources of a large veterinary community • Leadership opportunities • Career development programs • Opportunities to give back through strong Shelter partnerships and VCA Charities • Free mental wellness subscriptions • Referral bonuses • Competitive wage • Medical, dental & vision insurance • Life, long and short term disability insurance included • Paid parental leave • Paid vacation and sick time • 401(k) with corporate match Join Our Team! If you have a passion for customer service and animal care, we would love to hear from you! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: * Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. * Scheduling and confirming appointments. * Placing outbound calls for follow-ups and reaching out to prospective clients. * Presenting and explaining fees, including processing payments. * Recommending, selecting, and obtaining products and services, including prescriptions. * Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). * Managing medical records, charts, reports and correspondence. * Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. - Scheduling and confirming appointments. - Placing outbound calls for follow-ups and reaching out to prospective clients. - Presenting and explaining fees, including processing payments. - Recommending, selecting, and obtaining products and services, including prescriptions. - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). - Managing medical records, charts, reports and correspondence. - Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.