Administrator jobs at Vencore - 4449 jobs

MANTECH seeks a motivated, career and customer-oriented Senior Systems Administrator to join our team in Washington, DC. Responsibilities include but are not limited to: Serves as a Customer Advocate supporting VIP level customer; must present professional image and communicate well. Provides in-person, "white glove" support to key stakeholders. Responsible for providing support to end-user community on difficult hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. Responds to trouble tickets, customer calls for support as well as in-person support assistance. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network related problems, questions, and use. Troubleshoot and resolve incident tickets to include data storage, network connectivity, Active Directory accounts and security groups, and third-party software. Update and manage assigned tickets to include daily work notes and customer updates throughout the ticket lifecycle. Troubleshoot customer equipment to include desktops, Multi-Function Print devices, video teleconference hardware, and various other IT assets. Minimum Qualifications: Minimum of five (5) years of related experience in computer hardware, software, networking systems, and in the set-up, configuration, use, and troubleshooting of computer systems. Demonstrated experience troubleshooting and resolving issues with data storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs. Demonstrated experience managing and updating customer tickets in a ticketing system. Outstanding customer service skills and practices. Experience contributing to a service desk technical knowledge base. Compliance with DoD 8570.01-M/8140.01 and have CompTIA Security+ certification Preferred Qualifications: Proficient with SolarWinds Web Helpdesk Proficient working with SharePoint and supporting customer related issues Proficient working with and supporting Microsoft Office products Clearance Requirements: Must have a current/active TS/SCI clearance and the ability to obtain and maintain a Yankee White Clearance. Physical Requirements: Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

We are seeking a highly skilled Sr. Workday Administrator to join us to drive the design, configuration, and optimization of our Workday platform across multiple modules, including Core HCM, Advanced Compensation, Benefits, Absence, Recruiting, Performance Management, and Learning. In this role, you will serve as a trusted consultant and system expert, partnering with functional leaders and stakeholders to identify opportunities, implement advanced solutions, and enhance the employee experience. You will play a critical role in shaping the future of our Workday ecosystem by leading complex technical configurations, driving process improvements, and ensuring the system evolves to meet changing business needs. Acting as the primary expert for Workday enhancements, you will proactively evaluate system performance, analyze data and integrations, and stay ahead of Workday product releases to leverage new features and capabilities. This position requires a strategic mindset, technical expertise, and the ability to collaborate across teams to deliver impactful, scalable HR technology solutions. Key Responsibilities: Lead the design and implementation of advanced configurations across multiple Workday modules, including but not limited to Core HCM, Advanced Compensation, Benefits, Absence, Recruiting, Performance Management and Learning. Serve as a key consultant and system expert, providing strategic solutions via exceptional communication to internal stakeholders Act as the primary technical expert for future Workday improvements, collaborating with cross-functional teams to gather requirements and provide solutions for complex business challenges. Identify areas of improvement by proactively analyzing Workday reports, processes, applications, integrations, and user interfaces to drive continuous improvement and optimize business processes to meet evolving business needs Remain knowledgeable of the Workday roadmap and upcoming product releases, reviewing release notes, assessing new features and understanding the impacts to business processes and basic changes in functionality. Qualifications: 4-5 years of Workday Configuration experience. Exceptional communication and interpersonal skills, capable of working independently and collaboratively within a team environment. Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions.

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

The Payroll Administrator will be responsible for accurately processing weekly payroll for construction employees while ensuring full compliance with prevailing wage laws, certified payroll requirements, and union agreements. This role requires strong attention to detail, knowledge of multi-state payroll (if applicable), and hands-on experience with union benefit reporting and job cost allocation. Key Responsibilities Process weekly construction payroll for hourly and salaried employees Prepare, submit, and maintain certified payroll reports in compliance with federal, state, and local prevailing wage requirements (e.g., Davis-Bacon, state public works) Manage union payroll reporting, including fringe benefit calculations, deductions, and monthly/quarterly union remittances Ensure accurate classification of employees by trade, job, and wage determination Maintain compliance with collective bargaining agreements and labor regulations Track and reconcile employee hours, overtime, per diem, and job cost coding Respond to payroll-related audits, labor compliance reviews, and requests from government agencies or unions Maintain accurate payroll records, including new hires, terminations, wage changes, and employee deductions Collaborate with HR and project management teams to ensure accurate labor reporting Assist with payroll tax filings, year-end reporting (W-2s), and benefit deductions Resolve payroll discrepancies and respond to employee payroll inquiries Required Qualifications 3+ years of construction payroll experience Demonstrated experience with certified payroll reporting Strong working knowledge of union payroll and union benefit reporting Familiarity with prevailing wage laws and public works compliance Experience with construction payroll software (e.g., ADP, Viewpoint, Sage, Paychex, or similar) Strong attention to detail and ability to meet strict weekly deadlines Proficient in Microsoft Excel and payroll-related systems

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

A leading financial technology company is seeking a Talent Acquisition Manager to lead hiring for the TurboTax Live Expert Network. This role involves strategizing high-volume, seasonal hiring of tax experts across various locations. Responsibilities include managing a global team, collaborating with leadership to meet talent needs, and utilizing data-driven insights. The position offers competitive compensation, including cash bonuses and equity rewards, with expected salaries ranging from $199,000 to $269,500 in the Bay Area. #J-18808-Ljbffr

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Administrative Specialist II/Executive Administrative Specialist Duration: 6 months Onsite Day-to-day Responsibilities: Manage complex scheduling, calendar coordination, and travel logistics for leaders and front office executives. Organize meeting agendas, gather documentation, coordinate attendee logistics, and support post-meeting follow-up actions. Provide daily administrative support, including correspondence handling, file management, and ad hoc tasks. Identify workflow inefficiencies and implement process improvements within the department and Front office. Serve as an onsite point of contact, facilitating communication between Front office, leadership, and stakeholders. Expected Deliverables: Accurate and Up-to-Date Calendars: Seamlessly managed executive schedules with minimized conflicts. Comprehensive Meeting Support Materials: Well-organized agendas and documentation delivered ahead of meetings. Timely Administrative Outputs: Efficient completion of travel itineraries, expense reports, and file management. Workflow Enhancement Reports: Documented recommendations and successful implementation of efficiency improvements. Stakeholder Communication Logs: Professional records of communications and coordination with stakeholders. Onsite Support Evidence: Demonstrated presence for in-person tasks and urgent requests. Education: Bachelor's Degree

The DESCO Group is seeking a proactive and detail-oriented Portfolio Administrator to join our Property Management & Leasing team. As a liaison between property management and leasing, the Portfolio Administrator will support to property managers and leasing brokers to facilitate timely and accurate handling of transactions from inception with leasing through to the transition and ongoing handling in property management. Key Responsibilities: Property Management Coordinate with Property Managers in obtaining proposals for Fall / Spring Maintenance, including power washing, hydro flushing, gutter and roof cleaning Assist with creating MSAs, Addendums and one-off contracts for services Assist as-needed with diligence required with onboarding and offboarding of properties Collect and update COIs from tenants, review for compliance and update database Collect and maintain data on properties including HVACs, grease traps, hydroflushing, etc. Back up to Property Administrator on vendor invoice coding and utility invoices Partner with Property Managers on implementation and tenant adoption of technology solutions that streamline payment and communication Leasing Team Provide support to leasing brokers during the deal cycle to facilitate new leases, renewals, outlot sales, amendments, on assigned portfolio including diligent follow up Prepare, edit and distribute emails, correspondence, spreadsheets and presentations between Leasing, Property Management, and Construction, and coordinate to ensure completion of LL work with diligent and detailed follow up on key dates such as obtaining permits, commencing construction and completion, including obtaining and tracking tenant COIs. Maintain tracking spreadsheet. Update site plans for the Leasing Team through BuildOut and post on website. Prepare and send email blasts with marketing materials. Manage social media accounts Administer Vacancy Program to include completion of a Suite Fact Sheet including: As-built space plan, existing HVAC report, existing electric, bathrooms reports, etc. and partner with construction on estimates Collect and update sales reports from tenants for use in budgeting and renewal negotiations; compile and prepare sales reports by property Qualifications Bachelor's degree or equivalent business office experience. 3+ years in commercial real estate (property management, leasing admin, or executive assistant). Proficiency in Microsoft Office and ability to learn industry software. Strong initiative, organizational skills, and attention to detail. Excellent communication, collaboration, and interpersonal skills. Adaptable, curious, and solution-oriented. Working Conditions Professional office environment with desk-based work. Ability to lift up to 20 lbs. DESCO's benefits: A collaborative, team oriented environment Supportive, transparent leadership Well established, tenured organization Competitive salary with annual bonus potential Health, Dental, Vision insurance Health Savings Account Contribution 401k benefits with employer match and profit sharing contributions Short-Term Disability Personal time off as well as additional holiday pay

Business Management Associates, Inc. (BMA) Integrating People and Process Through Service, with a strategic emphasis on integrating people and process, and proven, documented project management methodology for internal and external management while maintaining a strategic and financial focus on an organizations most important component it's people; "Love Thy Customer; Love Thy Work; Love Thy System" Business Management Associates (BMA) is seeking a Cloud Administrator who will maintain all the skill sets desired to meet the duties and responsibilities set forth to successfully administer Azure solutions, services, and CyberSelect framework components. RESPONSIBILITIES & DUTIES: Cloud Administrators must maintain a wealth of knowledge regarding Active Directory and Azure Active Directory services. Cloud Administrators must be skilled in deployment, configuration, and administration of specific Azure Active Directory components, including Azure AD Connect, Azure AD Business- to-Business (B2B), Self-Service Password Reset (SSPR), Self-Service Group Management (SSGM), Privileged Identity Management (PIM) Group Based Licensing Assignments, Azure Ad Conditional Access, Azure Multi Factor Authentication (MFA) with Yubico integration, Azure Identity Protection (AIP), and various other features and functions. The Azure environment provides multiple components within the suite that will require day to day operational support, including the following: Azure AD Connect Azure AD Business-to-Business (B2B) Self-Service Password Reset (SSPR) Self-Service Group Management (SSGM) Privileged Identity Management (PIM) Group-based licensing assignment Azure Multi Factor Authentication (MFA) with Yubico integration Azure AD Conditional Access Azure AD Identity Protection Privileged Access Workstation (PAW) Log Analytics workspace Azure Monitor Azure Site Recovery VMware to Azure server migrations QUALIFICATIONS & REQUIREMENTS: * Applicants selected will be subject to a government background investigation and must meet eligibility and suitability requirements. EDUCATION & EXPERIENCE: * Bachelor's degree and Five to Seven years of relevant experience At BMA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religious creed, sex, national origin, ancestry, pregnancy, childbirth, physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. BMA complies with applicable state and local laws governing nondiscrimination in employment in every location in which BMA has facilities. BMA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Job Description BAE Systems is seeking an experienced full-time on-site SPLUNK Administrator at Washington Navy Yard to support our work as a prime contractor on a high-profile U.S. Navy weapon system. Accuracy, integrity, subject matter expertise, and the ability to work well independently and with others are important traits we expect the successful candidate to possess and demonstrate. This position is responsible for working with a Team to maintain the stability, availability and security of the Navy's SSP networks along with meeting security compliance requirements for both classified and unclassified environments. As an on-site System Administrator, you will: Install, configure, and maintain SPLUNK software across several network environments Ensure systems are properly scanned, agents are properly updated and deployed, and SPLUNK is updated Manage data ingestion and User Access Optimize search queries and ensure data integrity Administer Splunk log server(s) to include log forwarders, creating/reviewing reports, dashboards, analysis of abnormalities, and anomalies in traffic Track forwarders, receivers, and indexing rate statuses Troubleshoot system issues to strengthen performance and tighten security Monitor licenses statuses Work with service area owners to mitigate, patch, or resolve findings Develop and maintain SPLUNK procedures and troubleshooting guides Support other System Administrators when requested Support ATO efforts by maintaining STIG compliance for various networks About BAE Systems and the U.S. Navy's Strategic Systems Programs (SSP) Our organization has supported the U.S. Navy's Strategic Systems Programs (SSP) continually since the program's inception in the 1950s. SSP developed the first sea-based, underwater-launched Strategic Weapon System (SWS), a defense system that is truly critical to our national security. For more than six decades, SSP has maintained and upgraded this weapon system, and we have been there every step of the way. The sea-based SWS is the ultimate stealthy weapon system and is the first leg of the U.S. nuclear triad. With over 70% of our nation's nuclear arsenal its importance to maintaining world peace cannot be overstated. The development of Columbia, the most advanced nuclear-powered, nuclear-armed submarine ever designed, as well the next D5LE2 weapon system is under way and will begin to be rolled out over the next decade. The Navy projects this system to be operational through 2084, meaning the program will have a total life span of more than 120 years. This is a unique program and BAE Systems employees on this program understand they are part of an important legacy. As a decades long sole source partner on multiple contracts on behalf of our customer, our program has remarkable stability and is concurrently experiencing significant growth. Combined, these factors provide ample opportunity for professional growth and development for capable and talented individuals on our team. BAE Systems, Inc. is the wholly owned U.S. subsidiary of BAE Systems plc. BAE Systems plc provides some of the world's most advanced, technology-led defense, aerospace, and security solutions. As one of the top ten defense contractors, we employ a skilled workforce of around 100,000 people in more than 40 countries. We develop, engineer, manufacture, and support products and systems to protect national security and keep people safe. Required Education, Experience, & Skills On-site at Washington Navy Yard Bachelor's degree in computer science, Information Systems, or related degree and four years' work experience or eight years work experience of which three years are position related experience. An ACTIVE DoD Top Secret security clearance A DoD 8570 IAT Level II or III certification Or, have a SECNAV 5239 qualifying degree AND obtain a DoD 8570 IAT Level II certification within 6 months of start date Ability to obtain and maintain Common Access Card (CAC), badge access to the customer's facility, and a SSP network account in good standing Experience managing licenses, configurations, and performance optimization of SPLUNK Enterprise. Experience with data ingestion, search, analysis, and visualization of machine-generated data. Familiar with Security Content Automation Protocol (SCAP) tools Knowledge of and ability to evaluate and validate system compliance with the DISA Security Technical Implementation Guidelines (STIG) Good planning, time management, and organization skills Preferred Education, Experience, & Skills * Bachelor's degree in computer science, Information Systems, or related degree and four years' work experience Pay Information Full-Time Salary Range: $97008 - $164914 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics. About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Looking for a highly skilled individual to join the Microsoft OP2OL (On-Premises to Online) Factory Team, focusing on Government, DoD, and Commercial customers. This role plays a critical part in ensuring secure, reliable, and efficient migrations of on-premises Dynamics CRM environments to Dynamics 365 Online, within Azure Government and GCC/DoD cloud environments. This involves working closely with engineers, solution architects, and customers to plan, troubleshoot, and execute migrations that meet Microsoft's high standards for data security, compliance, and performance. Key Responsibilities Execute end-to-end CRM on-premises to cloud migrations using the Migration toolset. Manage migration projects for GCC, GCCH, and DoD tenants while adhering to strict compliance protocols. Perform pre-migration analysis, environment validation, and readiness checks. Monitor and troubleshoot migration failures in SQL Server, Azure Storage, IIS in Virtual Machines. Work with cross-functional teams (Engineering, FastTrack, Azure Operations) to resolve blockers. Provide detailed documentation of migration steps, error resolutions, and optimization recommendations. Collaborate with customers and partners to understand their technical environment, pain points, and success criteria. Flexibility to work during weekends occasionally. Ensure all processes comply with Microsoft's Secure Future Initiative (SFI) and DoD data handling standards. Support the planning of potential new cloud services, features, and capabilities. Minimum Qualifications Bachelor's Degree or equivalent relevant work experience CSP Associate level cloud certification/s in either AWS, Microsoft Azure, OCI, Google Cloud preferred 3-5 years of IT experience Clearance Requirements Secret Clearance Ability to pass CJIS background check Required Skills & Qualifications Basic understanding of Microsoft Dynamics CRM (on-premises and Dynamics 365 Online) architecture, components, and upgrade paths. Proficiency in writing Powershell scripting Skilled in monitoring and troubleshooting web server issues in CRM environments. Basic understanding of Azure administration - including VM setup, networking, storage accounts, and access control (RBAC). Basic understanding of Power Platform administration of Dynamics CRM environments and Dataverse. Excellent analytical and problem-solving skills across multiple Microsoft technologies. Experience with incident tracking and management. Strong communication and collaboration skills to interface with customers, partners, and internal engineering teams. Soft Skills Ability to handle multiple projects under tight timelines. Proven experience working directly with customers, understanding their pain points, and translating them into actionable solutions. Excellent written and verbal communication skills. Commitment to data security, compliance, and customer success. Other Job Specific Skills Fundamental knowledge of Identity Access Management and Shared Security responsibilities. Broad understanding of backup and/or storage principles, theories, and concepts within the cloud environments. Hands-on experience supporting enterprise server, backup and/or storage solutions within the cloud environments. Analytical and problem-solving skills. Broad troubleshooting knowledge to include the areas of storage, backups, server operating systems and networks. Knowledge of cloud service providers. Cloud command line scripting skills Documentation skills to include creating and updating detailed environment design, installation, and support documentation. Outstanding communication, project & priority management, and collaboration skills. Knowledge of information life-cycle management concepts and best practices. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**National Support Eng - CT - req1618** Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing results to improve business practices. A high value is placed on improving repair speed (MTTR) and reducing repair costs. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications). Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer, and reasonable accommodations will be considered. **RESPONSIBILITIES** + **InTouch Center & Front Line Support** + Provide after-hours on-call telephone support and direct escalation support to Customer Engineers and Customer Solution Specialists (CSS). Mentor CSS to improve call resolution and author product knowledge articles to increase effectiveness. Establish and monitor procedures to maintain the integrity and quality of the Service problem/solution database. + Partner with Service field leadership to identify, escalate, and resolve customer issues through the Alert process. Recommend corrective actions based on product expertise, provide on-site support when required, and develop escalation pathways to CMSC (Japan) and Canon Medical Research (CMRU). Standardize and disseminate critical technical information, develop troubleshooting flowcharts, and recommend tools or equipment that improve productivity and reduce costs. Identify potential product issues, perform root cause analysis, and continuously improve alert and escalation processes. + **InnerVision Development** + Define future functional and feature needs for InnerVision based on field experience. Assist with testing, deployment, and optimization of upgrades and enhancements. Develop and refine internal processes using Best Practice principles to support daily operational needs. + **CMSC & NPI Support** + Differentiate product issues from routine service issues and investigate root causes. Serve as a technical liaison between Front Line teams and CMSC to identify, quantify, and resolve ongoing product concerns. Provide technical expertise to the CMSU Business Unit during NPI activities. + **Training Academy Support** + Contribute technical knowledge to the development of training curriculum aligned with evolving business needs. Support instructional delivery, lab oversight, and competency assessments as required. + **Overall Service & Business Performance** + Analyze InTouch cases to identify trends, recurring issues, and root causes across processes, hardware, software, and logistics. Develop and promote standardized troubleshooting methodologies, technical bulletins, and best practices that improve customer satisfaction and reduce costs. Establish measurement systems, influence service information systems, and provide financial impact analysis to support profitability-driven corrective actions. + **Customer & Internal Technical Support** + Work directly with eligible external customers to remotely troubleshoot and resolve product issues via phone and remote tools. Collaborate with Clinical Support teams to analyze complex issues, monitor service alerts from installed systems, escalate issues as needed, and generate knowledge articles in accordance with established P&P. **QUALIFICATIONS** + Previous technical support or field service experience at journey level demonstrating strong troubleshooting and analytical skills. + Ability to develop and maintain effective internal and external working relationships. + Ability to travel both nationally and internationally. + Must maintain active motor vehicle/driver's license from the state where the employee resides. + Minimum 7 years Applied technical experience. + **Pay Range $107K to $193K** \#LI-LP1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Role: Health Services Administrator Duration: 6+ months Overview: The Health Services Administrator is responsible for providing senior-level administrative and operational leadership within a healthcare services environment. This role oversees complex programs or large organizational units, ensuring efficient operations, regulatory compliance, fiscal responsibility, and effective personnel management. The position requires a high degree of independent judgment, discretion, and collaboration with internal and external stakeholders. Strong procurement experience within a healthcare environment; Ability to manage high-volume contracts and renewals; Experience leading executive-facing meetings; Proven success in temporary/interim coverage roles Key Responsibilities: Manage the IT Procurement Team, overseeing all new and renewal agreements, including contracts and purchase orders Own and track a high-volume procurement pipeline (currently ~97 active agreements) Ensure accuracy, compliance, and timeliness across procurement documentation and approvals Serve as the primary point of contact for internal stakeholders and leadership on procurement matters Lead and facilitate a weekly status meeting to provide leadership updates on all active procurement projects Coordinate with legal, finance, IT, and vendors to resolve issues and move agreements forward Maintain procurement controls, processes, and reporting during the interim period Support knowledge transfer and transition planning before and after the leave period Required Qualifications: Proven experience managing IT procurement, contracts, and purchase orders Strong leadership and team management experience in a public-sector or regulated environment preferred Demonstrated ability to manage multiple concurrent agreements with high attention to detail Experience communicating with senior leadership and cross-functional stakeholders Ability to step into an interim role and operate independently with minimal ramp-up Key Skills: Procurement Contracting Stakeholder Communication Leadership Compliance Reporting