Posting Type
Hybrid/Remote
This role will be the end-to-end process subject matter expert, own Zuora platform operations, and lead project teams supporting our Billing/Collections and Revenue Accounting teams' initiatives. The Manager, Finance Systems will partner closely with IT to ensure quality integrity and seamless integration throughout the data lifecycle with Salesforce CPQ, upstream, and Workday Financials, downstream. The ideal candidate will have high fluency in both functional and technical discussions with the gumption to develop flexible, future-proof solutions in this critical area of the business.
This role reports to the Director, Financial Systems and can be remote with some travel expectations
Job Description and Requirements
Responsibilities
Administer and own configuration of Zuora platform (Billing and Revenue/RevPro) to meet business needs and support scalable growth
Lead and execute roadmap objectives increasing accuracy and efficiency
Champion innovation and automation through AI and other intelligent solutions
Triage and identify bug fixes required for Zuora while working with 3rd party resources
Participate in all stages of the SDLC, from QA to UAT, for Zuora-related fixes and dependent system impacts
Maintain tight collaboration with key cross-functional stakeholders and drive alignment
Ensure compliance controls satisfy audit and SOX requirements
Requirements
Bachelor's degree in Computer Science, Information Systems, Finance, or related fieldor equivalent experience
8+ years of combined hands-on technical financial systems experience including Zuora Billing and Zuora Revenue/RevPro
In depth functional knowledge of 606 Revenue Recognition standards
Demonstrated ability to partner effectively with business and technical teams
Solid understanding of data reporting tools
Integration experience with Salesforce CPQ, Workday Financials, and Adaptive a plus
Exceptional attention to detail
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$116,000 and $174,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Suggested Skills:
Agile Methodology, Application Management, Cloud Computing, Database Management, DevOps, Information Technology Operations, Project Management, Software Development, Software Development Life Cycle (SDLC), VendorManagement
$73k-91k yearly est. 2d ago
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Manager, Technical Services
Impact.com 4.5
Columbus, OH
Job Description
impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products-Performance (affiliate), Creator (influencer), and Advocate (customer referral)-unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.
Your Role at impact.com:
As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.
You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience.
What You'll Do:
Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience.
Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed.
Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes.
Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle.
Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication.
Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale.
Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability.
Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands.
Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams.
What You Bring:
Bachelor's degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities.
Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred.
Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms.
Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
Experience leading teams in fast-paced, high-volume support or technical services environments.
Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner.
A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity.
Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes.
Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant.
*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
Benefits and Perks:
At impact.com, we believe that when you're happy and fulfilled, you do your best work. That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
#LI_Columbus
$110k-135k yearly 10d ago
Oracle HCM Cloud - Manager
PwC 4.8
Columbus, OH
**Specialty/Competency:** Oracle **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 60% A career in our Oracle Human Capital team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, Compensation, Learning, along with numerous other processes. We also drive continuous innovation including efforts to introduce automation, new solutions, industry-specific model systems and solutions.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
+ Develop new skills outside of comfort zone.
+ Act to resolve issues which prevent the team working effectively.
+ Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
+ Analyse complex ideas or proposals and build a range of meaningful recommendations.
+ Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
+ Address sub-standard work or work that does not meet firm's/client's expectations.
+ Use data and insights to inform conclusions and support decision-making.
+ Develop a point of view on key global trends, and how they impact clients.
+ Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
+ Simplify complex messages, highlighting and summarising key points.
+ Uphold the firm's code of ethics and business conduct.
**Minimum Degree Required** :
Bachelor Degree
**Minimum Years of Experience** :
5 year(s)
**Required Knowledge and Skills** :
Demonstrates proven extensive knowledge and success with leading efforts in consulting, designing, and implementing Oracle applications-based solutions , including the following:
Participating in the improvement of business processes, including but not limited to, the following Oracle application-packaged modules Fusion, EBS, PeopleSoft, CC&B, Siebel and Hyperion;
Understanding the common issues facing PwC's clients of all Industries and Sectors;
Demonstrates proven extensive knowledge and success as a team leader: supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely meaningful written and verbal feedback
**Preferred Qualifications** :
**Preferred Knowledge/Skills** :
Demonstrates proven extensive abilities and success with one or more Oracle application modules doing functional configuration and/or technical development, including:
Designing, building, testing and deploying the technical components required for successful Oracle solutions, especially RICE (Reports, Interfaces, Conversions, Extensions) design and development or Oracle Applications DBA.
Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing and collections; preparing and/or coordinating complex written and verbal materials; communicating with the client in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor. Demonstrates proven extensive abilities and success as a team member: understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff
Learn more about how we work: **************************
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ***********************************
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: ***************************************
The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
\#LI-Remote
$99k-232k yearly 60d+ ago
FP&A Manager
OPOC.Us
Columbus, OH
Financial Planning & Analysis (FP&A) Manager Department: Accounting Division: Corporate Job Status: Full-Time Work Shift: 8:00 AM - 5:00 PM Days Worked: Mon., Tue., Wed., Thu., Fri. Hour Per Week: 40Job Description
About Us:
OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.
Position Overview
The FP&A Manager leads financial planning, analysis, insight, and strategic decision support across the organization. This role partners closely with Sales, Finance, and Executive leadership to optimize performance and allocate resources.
The position includes developing and maintaining performance measure reporting, delivering data-driven analysis to senior leadership, and helping to strengthen processes and reporting capabilities across the business. This position is ideal for a highly analytical finance professional who enjoys solving complex problems, building structure, and influencing decision-making in a collaborative and evolving environment.
Key Responsibilities
Lead annual budgeting, quarterly forecasting, and long-range planning cycles.
Develop and maintain driver-based financial models and scenario analyses.
Analyze monthly results, identify trends, and deliver actionable insights and variance commentary.
Partner with Sales and Operations to align financial goals with business objectives and capacity planning.
Develop and maintain predictive models and forecasts that support the ability to forecast future results
Create reports and dashboards that highlight performance trends and key metrics.
Prepare monthly and quarterly reporting packages, dashboards, and KPIs for leadership.
Use Salesforce data for revenue forecasting, pipeline analysis, cohort performance, and bookings-to-revenue conversion.
Drive process improvements and implement FP&A best practices and governance.
Qualifications
Bachelor's degree in Finance, Accounting, Economics, or related field (required).
5+ years of progressive FP&A experience with the ability to impact B2B professional services including financial modeling, budgeting and forecasting.
Proficiency with Salesforce for revenue and pipeline analysis (required).
Advanced Excel and financial modeling skills; experience with BI/ERP tools (e.g., Power BI, NetSuite) a plus.
Strong analytical, communication, and executive presentation skills.
Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
Core Competencies & KPIs
Forecast accuracy, budget-to-actual variance, bookings-to-revenue conversion, gross margin by service line, operating expense leverage, DSO, and project profitability.
Tools & Systems
Salesforce | Excel (Advanced) | BI (e.g., Power BI, Tableau)
OUR GROWTH OPPORTUNITIES:
At OPOC.us, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!
Join us!
If your passion is to work in a caring environment
If you believe that learning is a life-long process
If you strive for excellence
If you want a career that provides substantial financial incentive
About Us:
OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.
Join us!
• If your passion is to work in a caring environment.
• If you believe that learning is a life-long process.
• If you strive for excellence
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E0PTSuWiGb
$71k-109k yearly est. 10d ago
Manager
Subway-33702-0
Columbus, OH
Job DescriptionAs part of the Subway Team, you as a Manager will focus on eight main things:
Providing an excellent guest experience
Ensuring that great food is prepared & served
Keeping our restaurants functional, clean and beautiful
Managing inventory and money control systems
Coordinating local marketing initiatives, including community outreach
Recruiting staff
Maintaining standards of restaurant safety and security
Being a team player
In addition to the role of a Manager, key parts of your day to day will consist of:
Recruiting and rewarding outstanding Team members
Ensuring safety and security protocols are followed. Including being aware of local and national healthy and food safety codes
Maintaining business records and analyzing them to help increase sales
Identifying and contacting prospective Guests to promote sales
Supporting local and national marketing initiatives, ensuring restaurant is ready on every level for the beginning of a new marketing window
Planning special events and promotions
As a Subway Team Member, you'll have access to:
Brand partnership discounts
Scholarship Opportunities
Opportunity to earn University course credits
Hands on career experience in a restaurant business
PREREQUISITES Education: High school diploma or equivalent Experience: A minimum of 2 years in a restaurant environment, experience in supervising and training staff.
ESSENTIAL FUNCTIONSMust be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is essential.
Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
*You will receive training on your roles and responsibilities
Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location
$71k-109k yearly est. 12d ago
OpEx Manager
Nouryon
Columbus, OH
Op Ex Manager
The OpEx Manager leads the deployment and execution of the Operational Excellence activities within ISC with focus on our manufacturing sites. This position supports and coaches site teams and eventually other functional teams in improving their performance. The job includes being responsible for running projects, training teams, and guiding on the Nouryon standard processes. The OpEx Manager may eventually be requested to supervise other project leaders in implementing their improvement projects and operational excellence initiatives. The key focus areas are in Operations and Supply Chain Management. The scope of the job is primarily the sites in North America, but support on other regional or global initiatives may be required.
Activities in this role must be developed across functional lines to drive change and improve efficiency and effectiveness. The OpEx Manager must be passionate about continuous improvement, being a change agent, leading teams, teaching, and coaching. The job holder must be knowledgeable in Nouryon ISC processes, tools and systems, and also a Lean Six Sigma content expert, acting as a key resource on identifying improvement opportunities, running execution, achieving strategic targets and building a long-term operational excellence / continuous improvement culture.
This is a permanent on-site role
In your future role as Op Ex Manager you will
Deploy, drive, lead, and deliver the operational excellence programs and initiatives within ISC, occasionally could also be CI initiatives in BU's or other functions.
Identify improvement opportunities and facilitate and run execution of improvement within sites and functions.
Serve, along with fellow OpEx Managers, as the technical expert on the use and training of Lean Six Sigma (L6S) and on the use of the Nouryon ISC processes, tools, and systems.
Act as a leader for the Lean Six Sigma practitioners in the region. Provide on-going coaching, support, and development to L6S practitioners.
Offer a clear sense of direction, motivation and empower site teams/functional teams to enable them to carry out their performance delivery responsibilities with confidence.
Build teamwork through engagement. Align team members by sharing information, tying their work and goals to the ISC and Company vision and values.
Deliver trainings on tools and methods as needed, throughout the organization.
Develop tools and models that will enable ISC organization to learn and continuously improve knowledge, engagement and use of operational excellence and Lean Six Sigma in daily activities.
Assist in the development and deployment of the operational excellence program and initiatives at the manufacturing sites and helps provide visibility of the program across the organization
Be responsible for driving delivery and completion of improvement projects
Support execution of the ISC and Regional Asset Strategy
Provide support and advice to define the specific scope for new projects
Guide Lean Six Sigma practitioners to certification
Develop and deliver training and workshops at all levels as required
Lead complex, high-priority improvement projects, as directed by the OpEx Lead, to provide the right level of leadership on critical projects and initiatives
Participate and/or organize strategic program meetings for Sites and Region to identify gaps and to strengthen the execution and CI/L6S programs
We believe you bring
Bachelor's degree required
degrees related to chemical engineering, technical, supply chain, mechanical engineering or related fields are most appropriate
Certified Lean Six Sigma Green Belt
Extensive knowledge and expert use in Lean Six Sigma tools and methodologies
Manufacturing experience is strongly preferred
About Nouryon
We're looking for tomorrow's Changemakers today.
If you're looking for your next career move, apply today and join Nouryon's worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.
Visit our website and follow us on LinkedIn.
#WeAreNouryon #Changemakers
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.
Nouryon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.
#LI-Onsite
What can Nouryon offer you?
If you share our values and ambitions, we offer a fascinating international environment that rewards your skills and enthusiasm. Our employment package comprises a competitive salary and an attractive bonus scheme. Training opportunities and internal networks enable valuable personal and professional development. And through challenging projects you will help us become first choice for our customers, shareholders and employees, all over the world.
$71k-109k yearly est. 60d+ ago
Bridge Manager
Dynotec
Columbus, OH
Dynotec is a quickly growing, multi -disciplinary civil engineering firm in Columbus. We are seeking an experienced Bridge Manager to lead and expand their bridge engineering services. This is a full -time, onsite leadership role with the opportunity to impact major infrastructure projects across Ohio.
Requirements - Lead and manage bridge design and inspection projects from concept through
completion.
- Provide technical guidance and mentorship to bridge engineers and designers
- Coordinate with ODOT and local municipalities to ensure project compliance and quality standards -
Oversee project schedules, budgets, deliverables, and client communication
- Support business development efforts and contribute to strategic growth of the bridge division
- Ensure QA/QC standards and safety requirements are consistently upheld Qualifications:
- Bachelor's degree in Civil/Structural Engineering or related field
- ODOT Level 2 Pre -qualification for Bridge Design required
- Strong leadership abilities with prior team management or task lead experience
- Proficiency with ODOT standards,policies, and processes
- PE license preferred (not required)
Benefits - 100% company -paid medical, dental & vision premiums for employees
- 401(k) with 4% company match
- PTO + paid holidays
- Cell phone reimbursement
- HSA and additional perks
- Flexible work schedule
- Collaborative culture with direct access to senior leadership
- Opportunity to shape a growing bridge practice with long -term career growth
If you're a driven bridge professional looking to step into a high -impact leadership role, we encourage you to apply and join a team making a difference in Ohio's infrastructure.
$71k-109k yearly est. 44d ago
IT Service Desk Manager
Safelite 4.2
Columbus, OH
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
Reporting to the VP Infrastructure & Operations, the IT Service Desk Manager will be accountable for the management of the Service Desk operations, including day-to-day running of the team, key metrics/targets and providing fantastic service to our 17,000 colleagues. As a member of the Infrastructure & Operations Management team, must be able to effectively communicate with senior members of the Business community as well as the IT organization.
What you will do
Defining, creating, and delivering IT Service Desk standards, that align with the Global Service Desk standards and processes.
Direct management of the market Service Desk.
Driving the development and continuous improvement cycle.
Delivering analytics insights and reporting around Service Desk performance and opportunities for Improvement, Automation and Knowledge Base articles to enable self-service.
Participate in Service Design & Transition exercises as a result of Project implementations.
Address and resolve escalations.
Represent the region by providing input and partnering with the Belron Service Management team.
Major Incident Management support, as needed.
Education Qualifications
Bachelor's Degree Degree in Computer Science or relevant field or relevant experience Required
Experience Qualifications
4-6 years Relevant experiece Required
Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks
Experience of ServiceNow ITSM tooling
Comfortable interacting with Technology Leadership team
Excellent working knowledge of the different ITIL processes
Adept problem solver with the ability to focus on the overall goal
Demonstrable experience of collaborative working with teams locally and globally
Demonstrable experience of writing reports, preparing slides (using PowerPoint) and giving formal presentations
Excellent English language written and spoken
Skills and Abilities
IT Service Desk leadership
IT Service Management and Service Improvement
Service ITSM and ITAM understanding
Communication skills - both written and verbal covering a wide range of stakeholder groups from management level to operational level
Strong self-motivation, ability to work independently when required Bias for action
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
#LI-HL1
$56k-74k yearly est. Auto-Apply 56d ago
Manager, IT Services
Molina Healthcare Inc. 4.4
Columbus, OH
Responsible for all information technology operations activities, including computer operations, data and operations support. Monitor budgets and expenses within department and accountable for meeting budget goals. Recommends input to policy principles and budget constraints. Provides expertise to departments regarding policies and procedures, problem resolution, and methods.
KNOWLEDGE/SKILLS/ABILITIES
* Analyzes, reviews and measures service level performance against agreed upon service level agreements (Service Level Agreements) with the business and operating-level agreements with service providers (internal and external).
* Works closely with the business and service providers to negotiate and agree on service level requirements off any proposed new services and changes to existing services.
* Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders.
* Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels.
* Acts as a change agent to implement and manage quality improvement processes in service delivery management.
JOB QUALIFICATIONS
Required Education
Bachelor's Degree or equivalent combination of education and experience
Required Experience
5-7 years
Preferred Education
Graduate Degree or equivalent combination of education and experience
Preferred Experience
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $80,412 - $188,164 / ANNUAL
* Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
$80.4k-188.2k yearly 3d ago
Manager, Demand & Deployment
VSCO 4.3
Reynoldsburg, OH
Manager, Demand & Deployment - (04FS7) Description Your RoleThe Manager of Demand and Deployment will lead a team of Demand and Deployment Analysts / Inventory Deployment Analysts with primary responsibility for developing inventory deployment strategy through in-depth store analytics and allocation execution.
Position will ensure store inventory levels reflect merchandise strategy and that inventory targets are established to meet or exceed sales, product margin and turn goals.
Other position key responsibilities include book of business tactical ownership, talent development, continuous process improvement, and store-level analytics to drive action.
The Manager provides strategic management, in conjunction with MP&A partners, Marketing, Finance, Merchants, Store Operations, Visual and Logistics Services.
The position also oversees the analysis of current business trends, market, and historical data to affect course corrections and improvements based on business trend.
Why You Belong HereAt Victoria's Secret & Co, you'll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion.
You'll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.
We believe everyone deserves a place where they truly belong.
We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business.
Here, you'll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.
Your ImpactPlay leadership role in developing D&D organization objectives and implementing solutions to meet or exceed product margin, inventory turn and service level goals by partnering and collaborating cross-functionally.
Recruit, develop and retain top level deployment talent.
Partner with Merchandising, Planning, Operations, Logistics and SCP&A to optimize flow of inventory from the vendor to DC and DC to stores.
Lead and partner in the development and implementation of supply chain/inventory management initiatives that support overall company and brand objectives.
Develop, consolidate, and communicate a comprehensive brand deployment strategy that includes inventory targets and identifies opportunities and risks by store group for each floorset.
Develop and update DC and store unit projections based on merchandise buy plans and deployment strategies.
Act as brand liaison to field regarding inventory and store inventory strategies and issues.
Develop store knowledge based on geographical attributes, field communication, and historical store performance.
Generate measurement methodology to monitor and report benefits & achieved results of inventory management practices.
Click here for benefit details related to this position.
Posted Salary Minimum: $110,200.
00 Posted Salary Maximum: $150,360.
00 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown.
Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
Qualifications: Your Experience5-7 years of Inventory Management, Deployment, Store Forecasting, or Merchandise Planning.
Preferred experience in JDA Allocation, JDA Fulfillment, MicroStrategy, Excel, PowerPoint and AccessStrong analytical skills & ability to analyze and understand quantitative and qualitative data Bachelor's degree in Business, Finance, Statistics, Operations, Supply ChainExperience in high volume, fast-pace, multi-location deployment environment Demonstrated ability to think strategically turning information into insights and actions through analysis and research Retail supply chain knowledge Strong communication, collaboration, and negotiation skills; working with multiple partners to resolve exceptions and negotiate best alternatives.
Optimization mindset: designs and develops plans to optimize decisions Problem-solving skills & ability to proactively recommend solutions to various stakeholders; makes decisions with limited information We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.
Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws.
We only hire individuals authorized for employment in the United States.
Primary Location: United States-Ohio-ReynoldsburgWork Locations: Distribution Cntr 4-Vss/Vsb Reynoldsburg 43068Job: Planning/Allocation ForecastinOrganization: VS Home OfficeSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 16, 2026, 6:25:00 PM: :
$110.2k-150.4k yearly Auto-Apply 4d ago
Offering Manager
Vertiv Holdings, LLC 4.5
Delaware, OH
The Offering Manager will provide thought leadership and subject matter expertise surrounding assigned Large Power UPS offerings. Clearly understand the market, personas, and competitive landscape the offerings reach. Provide leadership and direction on the full lifecycle of each offering.
This role will be on-site in our Delaware, OH office.
RESPONSIBILITIES:
* Provide subject matter expertise and market direction for assigned products and general data center large power quality infrastructure.
* Be a thought leader for assigned offerings both internally and externally.
* Own the entirety of the offering lifecycle including, ideation, planning, MRS definition, NPDI process, launch, sustaining, and End of Life.
* Work with the Portfolio team to align messaging and product direction with the full offering portfolio. Contribute to the global portfolio product strategy and go-to-market plans.
* Thoroughly research and create business cases inclusive of revenue production and revenue support.
* Present business case(s) through product development and launch.
* Responsible for working with the regions in regards to managing product financials.
* Provide "train the trainer" content for other market and sales people.
* Prepare and deliver presentations, support product demos, and other sales enablement tools.
* Act as a sales escalation point for complex customer opportunities.
* Attend tradeshows, visit customers, meet with partners, sales team and others key stakeholders to ensure an accurate voice of customer is heard in all product plans.
* Embed in other LOB offering teams to contribute to their market product specifications, requests for engineering resource, and general requirements for Intelligent Ecosystem products.
* Other duties as assigned.
REQUIREMENTS:
* Bachelor's Degree in Engineering or related technical degree.
* MBA and prior consulting, strategic planning or product marketing preferred.
* Technical expertise to translate customer needs/pain points to solutions.
* Ability to quickly develop cross functional relationships to achieve business objectives.
* Strong written/oral communication, especially in communicating customer needs.
* Strong relationship management skills Very strong research and analytical skills.
* Effectively communicates technical information and complex ideas.
* Approximately 15% travel is required.
* Participation in global calls outside of normal working hours.
* Experience with 3-phase power distribution or UPS systems is preferred
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
About Vertiv
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $8.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************.
#LI-NR1
We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Jared, we know that jewelry is more than a ring or pendant no matter how sparkling and brilliant. Which is why we empower every one of our jewelry consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways. Jared is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™. There are brilliant career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
LUXURY FASHION AND TIMEPIECE MANAGER
Title: Luxury Fashion and Timepiece Manager
Reports To: General Manager or Assistant General Manager in their absence
Reporting to this Position:
Basic Function:
The Luxury Fashion and Timepiece Manager is a supporting management position within Jared Jewelers stores. This position will achieve store and individual sales goals by providing superior guest experience and expert knowledge on all fashion merchandise (diamond fashion, gold, and color) and timepiece brands. This position will be responsible for overseeing fashion and timepiece sales performance, fashion and timepiece merchandise launch executions, implementing fashion and timepiece product education provided by Signet, and developing training plans to improve areas of opportunity for store as a whole.
Minimum Requirements:
Meet or exceed three of the five performance standards. Sales must be one of the three.
No Code of Conduct written counseling within the past six months.
DCA certified.
Minimum six months with company or similar experience level with another company.
Completion of Minimum Training Requirements training module (Found on Signet Learning Portal) and completion of the Minimum Training Requirements Quiz with a passing score.
Responsibilities:
Serve guests and promote store and personal sales (40% time allocated)
Consistently attains sales and performance standards, special event and store promotion results.
Promotes an environment of total guest satisfaction by making the guest's shopping and jewelry needs the first priority.
Provides an exceptional guest experience by keeping with the guest's agenda and providing proper follow-up by utilizing the Clienteling system.
Consistently monitors the flow of guests and assists with matching the appropriate team member with the guest.
Supervises fashion merchandise categories (diamond fashion, gold, and color) and timepiece brands and effectively train all team members on fashion merchandise and timepieces (50% time allocated)
Oversees the implementation and administration of fashion and timepiece merchandise, including sales performance, promotions, incentives, launch executions, visual display and merchandising, while also attaining sales and product knowledge on other merchandise categories throughout the store.
Develops and maintains complete knowledge of all fashion and timepiece merchandise, becoming the Subject Matter Expert, to effectively train all team members on the features and benefits, quality, value, warranties, services, and procedures associated with each fashion and timepiece brand and collection.
Operates as a point of contact with vendor partners and is responsible for successful completion of all vendor trainings, eLearnings, and incentive submissions for the store.
Reviews weekly fashion and timepiece reporting and evaluates areas of opportunity regarding each fashion and timepiece brand and collection. Coordinates with the management team to develop effective training plans to improve behaviors relating to merchandise sales, standards performance, and guest experience.
Collaborates and assists with Management Team (10% time allocated)
Collaborates with the General Manager on recruiting, hiring, scheduling, performance appraisals, counseling's, updates related to all pertinent information about team members.
Communicates to the General Manager all pertinent information relating to team members including personnel and security concerns, merchandising needs, etc.
Responds to guest complaints and issues in a prompt and courteous manner in partnership with the General Manager.
Assists management team with primary responsibilities in their absence.
Other essential responsibilities
Acts in a manner that aligns with Signet's Core Values and respects guests and team members.
Consistent, regular scheduled attendance is considered an essential function of this job.
Strictly adheres to all company policies and procedures, including Loss Prevention, Sales and Credit policies. Maintains a high level of security awareness with all selling procedures.
Performs other duties as assigned.
Required Skills and Abilities:
Ability to lead by example by attaining required daily performance standards, special event goals and executing store promotions.
Positive, enthusiastic, team-spirited work style, exhibiting Signet's Core Values at all times.
Analytic thinking and reasoning.
Ability to train and develop team members, conduct store training meetings as needed.
Professional approach and image.
Tactful, friendly manner when dealing with people.
Ability to plan, organize, follow-up and supervise the work of others.
Excellent verbal and written communication skills, including phone etiquette.
Ability to accept responsibility, make decisions, delegate, and follow-up as appropriate.
Reliable and dependable.
Ability to operate all sales-related equipment.
Physical Demands:
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of merchandise.
Work Schedule:
As required by the store to include evenings and weekends.
Three nights per week or as required by the General Manager.
Sunday on an alternating basis or as needed.
Store hours during Special Events and key selling times of the year.
Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.
Signet maintains an online registry system to encourage all interested employees to apply for careers in the management positions listed in this registry, and to ensure equal opportunities for advancement to all Signet employees. We particularly encourage women and minorities who are interested in management opportunities at Signet to participate in this program and use this online registry system to express your interest in a management position. Registration in this online system does not guarantee a promotion, but is necessary for consideration for any promotional opportunity to a management position listed in this registry.
Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
$71k-109k yearly est. Auto-Apply 60d+ ago
Manager
Subway-1255-0
Grove City, OH
Job DescriptionAs part of the Subway Team, you as a Manager will focus on eight main things:
Providing an excellent guest experience
Ensuring that great food is prepared & served
Keeping our restaurants functional, clean and beautiful
Managing inventory and money control systems
Coordinating local marketing initiatives, including community outreach
Recruiting staff
Maintaining standards of restaurant safety and security
Being a team player
In addition to the role of a Manager, key parts of your day to day will consist of:
Recruiting and rewarding outstanding Team members
Ensuring safety and security protocols are followed. Including being aware of local and national healthy and food safety codes
Maintaining business records and analyzing them to help increase sales
Identifying and contacting prospective Guests to promote sales
Supporting local and national marketing initiatives, ensuring restaurant is ready on every level for the beginning of a new marketing window
Planning special events and promotions
As a Subway Team Member, you'll have access to:
Brand partnership discounts
Scholarship Opportunities
Opportunity to earn University course credits
Hands on career experience in a restaurant business
PREREQUISITES Education: High school diploma or equivalent, college degree preferred Experience: A minimum of 2 years in a restaurant environment, experience in supervising and training staff.
ESSENTIAL FUNCTIONSMust be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is essential.
Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
*You will receive training on your roles and responsibilities
Full Time/Part Time and Day/Evening/Weekend Shift positions vary by location
$71k-109k yearly est. 15d ago
Eligibility Manager
Public Consulting Group 4.3
Columbus, OH
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit ***************************** .
Our Human Services team helps state and municipal human services and economic development agencies keep their promises-responsibly and sustainably-to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.
Services:
+ Program Consulting
+ Finance Consulting and Billing Services
+ Applied Technology
+ Outsourcing and Operations
+ Strategy
+ Project and Grants Management
+ Assessments and Feasibility Studies
**Duties & Responsibilities**
+ Lead team in reviewing and analyzing Title IV-E cases for compliance with state and federal policies and procedures.
+ Manage the Title IV-E eligibility team, including direct supervision of individuals and overall leadership of team activities and outcomes.
+ Direct supervision of one or more team members including weekly check-ins; providing training, direction, and feedback; and performance management.
+ Ensure team's compliance with federal and state laws, regulations, and policies.
+ Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities
+ Use critical thinking and data analysis tools (e.g., Excel, PowerBI) to respond to DCF and PCG management requests.
+ Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team's work.
+ Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management.
+ Lead client meetings and trainings in a variety of settings.
+ Maintain positive working relationship with the clients, colleagues, and team members.
+ Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams.
+ Maintain up-to-date knowledge of federal and state laws, policies, and procedures related to Title IV-E and share findings with DCF.
+ Lead/participate in state and federal audits and reviews.
+ Maintain and update Standard Operating Procedures and training materials for team functions.
**Required Skills**
+ Ability to prioritize responsibilities for self and others and to delegate tasks
+ Ability to organize and plan work efficiently within set time limits for self and others
+ Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies
+ Strong verbal and written communication skills in formal and informal settings, including customer service
+ Critical thinking for the sake of problem solving and identifying process improvements
+ Detail-orientation
+ Ability to work independently and within a team.
+ Demonstrates initiative
+ Comfortable using Microsoft Office applications, including Excel, Word, and Outlook. Skill with Microsoft Power Automate and/or strong proficiency with Microsoft Excel preferred
**Qualifications**
Education
+ Bachelor's degree or higher, preferably in related field
Experience
+ 5+ years of relevant work experience, including supervision of staff
+ Familiarity with relevant federal entitlement programs
\#LI-MB1
**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.**
**Compensation:**
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
Range: $72,100 -$ 99,000
PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
**EEO Statement:**
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
$72.1k-99k yearly 46d ago
Commercial Lending Systems Manager
Northwest Bank 4.8
Columbus, OH
The Commercial Lending Systems Manager is responsible for the development and supervision of the Commercial Lending Systems team members. This person will provide overall leadership to the department and serve as additional support in the absence of any team member.
Essential Functions
Provide leadership for the Commercial Lending Systems team members
Monitor to ensure re-occurring tasks are performed
Ensure total document and data integrity attributes to comply with CECL data points
Collaborate with key strategic partners as needed (i.e. Third-party vendors, Compliance, Legal, Credit, and Lending departments)
Establish and negotiate contracts or contract amendments with third party vendors
Identify and develop appropriate SOX controls to mitigate risk
Create, adjust, and maintain performance metrics for headcount, Service Level agreements, and efficiency
Manage, research, and remediate inquiries and complaints from internal and external customers within established Service Level Agreements (SLAs)
Identify risks and develop plans to mitigate
Conduct, or participate in, the hiring, coaching, developing and supervising of team members, including one-on-one progress and coaching sessions and identifying and training team members that demonstrate high potential for succession planning purposes
Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting
Develop, manage and implement the ongoing design of operations, servicing, and documentation procedures, method and work systems, accountable for updates to department procedures according to Northwest's established guidelines
Serve as point person in the preparation of responses to examiners, auditors, and internal audit as requested
Create and maintain the Business Continuity Plan for the department
Monitor reports to assure timely resolution of system exceptions
Drive technical improvements of the appropriate loan support systems
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Lead special projects as assigned
Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues
Display corporate leadership in support of the strategic plan, including providing recommendations regarding future direction
Contribute as an active member of the Shared Services Management team
Education, Experience and Skills preferred
Bachelor's degree in business administration / finance
8-12 years of experience in Banking
8-12 years of managerial experience
Experience as a system administrator for any of the following: Abrigo, CreditLens, nCino, LaserPro
Experience as a system administrator for CRM platforms
This position is based onsite Monday - Thursday with Friday as an optional work from home day.
#LI-CW
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
$102k-127k yearly est. Auto-Apply 32d ago
Implementation Manager
Trustmark 4.6
Columbus, OH
Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
**About the role**
Trustmark is seeking a dedicated **Implementation Manager** to join our team.
Orchestrates and oversees the entire implementation process for new cases and re-enrollments.
Key Accountabilities
+ Develops and manages case implementation project plans for each new and re-enrolled case. Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure all necessary steps are completed in a timely and accurate fashion.
+ Conducts product and technology platform enrollment training for key agencies, brokers, and producers. Participates in VIP and Finalist Meetings.
+ Demonstrates a solid knowledge of Trustmark's products, services and technology platforms. Displays a base understanding of interdependencies/relationships with other internal partners.
+ Establishes self to producers, clients and enrollment partners as Trustmark's single point of contact for all case set-up and enrollment activities.
Minimum Requirements
+ Minimum of three year's insurance industry knowledge and/or experience in operations or account management.
+ Four year degree or equivalent.
+ Ability to travel up to 40% within assigned territory.
+ Strong project management skills.
+ Presenting and training experience.
+ Possesses excellent interpersonal and communications skills both verbal and written, good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavouring to fully understand customer needs.
+ Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight.
The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$69,776.00 - $100,788.00 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.
Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives.
At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.
$69.8k-100.8k yearly 35d ago
Information Technology Manager
Franklin County, Oh 3.9
Columbus, OH
Purpose PLEASE NOTE - THIS IS A JOB DESCRIPTION ONLY. THIS IS NOT A POSTING FOR A VACANCY To see a list of job postings, please click HERE Purpose: Develops, executes and manages information technology strategies for Metro Parks and maintains the integrity of the technology environments supporting the various parks and departments within Metro Parks. This includes providing strategic leadership, oversight, and management of the Metro Parks' information technology services, facilities, hardware, software, and IT staff.
Example of Duties
Responsibilities:
Manages the evaluation, review, and selection of computer equipment, software applications, and telecommunications equipment for all work units. Recommends optimal solutions by weighing the build, buy, or wait options based on understanding of budget and/or time issues. Manages the timely and cost effective delivery of these items.
Oversees all IT-related purchasing and budget usage; works with Finance Director to develop and implement annual IT budget. Develops and implements long-range purchasing program for hardware and software.
Assures the security of the computer systems and plans disaster recover protocols.
Manages the e-mail functions and coordinates with other staff members for website function.
Researches, designs, and implements voice and data networks.
Troubleshoots hardware and software problems for upgrade, repair, or replacement.
Assists parks and work units with their computer, telephone and networking needs.
Reviews and sets up service contracts for technology and telephone systems.
Oversees and directs telecommunications and technology consultants and vendors.
Creates and executes project work plans. Manages project scope or requirement changes. Manages multiple and competing demands while determining the impact on time and budget. Revises plans as appropriate to meet changing requirements of projects.
Develops and implements policies and procedures as related to information technology.
Researching emerging technology for possible future needs.
Provides training to Metro Parks' staff relating to information technology in a language easy to understand for non-technical individuals.
Supervises information technology staff including approving leave requests, conducting performance evaluations, establishing goals, administering discipline if warranted, and assigning projects/work.
Qualifications
Education/Experience: Possession of a Bachelor's Degree in Information Technology, Computer Science or related field and significant experience providing information technology services in an organization or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Demonstrated understanding of computer security systems.
Broad knowledge of the various aspects of voice and data technologies.
Strong understanding of complex computer structures and the ability for repair, upgrade, replacement, or re-installation to computer systems or network control devices.
Ability to create training programs, internal systems and editable documents.
Must have a thorough knowledge of the organization's software to assist users in problem resolution.
Language Skills: Ability to communicate verbally and in writing to coworkers, other professionals, the general public, Franklin County Data Center, and public officials; ability to explain technical information in everyday language which non-technical people can understand; ability to train others. Ability to deal with and defuse difficult, stressful situations calmly.
Mathematical Skills: Ability to perform math related to budgets, contracts, reports, etc. consistent with the essential functions of the position. Ability to proofread technical materials, recognize errors and make corrections.
Reasoning Ability: Ability to define problems, collect data, establish facts, draw valid conclusions and develop appropriate recommendations to resolve identified problems; ability to gather, collate and classify information about data, people, and things. Ability to design and produce concise and accurate reports that provide management with meaningful data for decision-making. Uses critical and systems thinking.
Licenses, Registrations: Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time, walk/move, talk and hear. The employee is required to use hands and fingers to key data, etc. Lifting of computer equipment is regularly required during service activities.
Work Environment: The employee regularly works in an office environment, but is required to work in outdoor weather conditions as needed to address networking, outdoor camera, and telephone line, etc. issues. Outdoor work may occur in extreme weather conditions. The employee is required to travel to parks throughout the District and to other locations as necessary.
Any Additional Information: Exhibits a customer service-oriented demeanor. Ability to maintain effective working relationships with coworkers, other professionals, the general public, Franklin County personnel, and public officials.
Other Information
The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.
Candidate must successfully complete a background investigation, including a criminal record check, driving record check, references, and finger printing.
Supervision
Received: Finance Director/Treasurer
Given: Information Systems Technician
FLSA Status
Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time.
Core Values
Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.
Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.
Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.
Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.
Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.
Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.
Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.
Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations.
Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.
$50k-70k yearly est. 60d+ ago
QMHS (Case Manager)
North Community Counseling Centers 4.0
Columbus, OH
The Qualified Mental Health Specialist (QMHS) provides Community Psychiatric Supportive Treatment (CPST) for clients including individuals, couples, and families throughout Franklin County. A variety of services include but are not limited to community linkage, skills building, problem solving, and social support. Services may be performed in the office, in the clients home or in the community. QMHS duties include but are not limited to providing and arranging service for clients, client linkages with medical, social, and community supports, and providing education for managing mental health symptoms. The QMHS reports to the Clinical Director.
Duties and Responsibilities:
Interacts professionally and respectfully with clients.
Communicates effectively with others.
Seeks feedback from clients/co-workers.
Abides by and has knowledge of agency confidentiality policies and HIPPA rules.
Takes appropriate action on complaints/requests of customers.
Participates in Quality Improvement training as needed.
Updates and maintains accurate client documentation.
Participates in community and internal activities.
Communicates needed information respectfully and clearly with clients, providers, and staff.
Perform other duties and special projects as assigned.
Updates and maintains accurate client documentation in accordance with applicable standards.
Demonstrates ability to develop and implement treatment plan goals and achieve stated outcomes.
Identifies need for chemical dependency and/or mental health treatment.
Demonstrates competency in current treatments, especially those deemed to be Best Practices.
Exhibits ability to de-escalate client crisis situation in an appropriate therapeutic manner.
Has knowledge of and seeks support of area services and referral sources for clients.
Meets minimum productivity as per agency policy.
Assesses personal training needs, sets goals to meet these needs, and achieves them.
Perform other duties and special projects as assigned.
Qualifications:
Associate or bachelor's degree in social service field or a related field preferred.
Previous experience in social work or counseling
Strong documentation skills and ability to use electronic health record system
Compassionate and caring demeanor
Ability to build rapport with clients
Strong leadership qualities
Excellent written and verbal communication skills
Valid driver's license & insurance
Must have an operating vehicle
Must be willing to transport clients in personal vehicle.
Agency Benefits:
Medical, dental, and vision insurance coverage
Free CEU training
Mileage reimbursement
Flexible schedule
Remote and in-office work environments
Paid vacation and sick time
Guaranteed 9 paid holidays
Competitive reimbursement
Monthly bonuses as earned.
Pay ranges for the QMHS position are based on experience and level of licensure.
Full-time QMHS positions are offered a benefits package. This position requires 89 billable hours per month (est. 25 hours per week).
$18.26 - $20.00 Hourly wage depending on experience.
North Community Counseling Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$18.3-20 hourly 60d+ ago
Premium Manager - The Ohio State University
Compass Group Careers 4.2
Columbus, OH
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
Elevate the premium experience! As a Premium Manager, you will lead the operations of premium suites and club spaces, delivering top-tier service and hospitality for high-profile guests. You will oversee staff, maintain service excellence, and collaborate with sales and operations teams to create memorable experiences for premium clients.
Qualifications:
Bachelor's degree in Hospitality Management, Business, or related field is preferred
3+ years of leadership experience in premium or luxury service environments
Proficiency in Microsoft Office Suite and POS systems
Strong operational and event management skills
Previous experience managing teams in high-end hospitality preferred
Key Responsibilities:
Oversee daily premium club and suite operations
Manage and train premium service staff
Ensure exceptional service delivery and client satisfaction
Collaborate with sales teams to meet client expectations
Coordinate event logistics and maintain premium standards
Monitor budgets, inventory, and operational goals
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
$33k-48k yearly est. 60d+ ago
Manager
Subway-57499-0
Newark, OH
Job DescriptionJoin our Subway leadership team in Hanover (Newark, OH)! We're looking for an experienced, dependable leader who's ready to take ownership of daily operations and help grow a team that takes pride in serving our community. As a Manager, you'll ensure that our guests enjoy a consistently excellent experience - while maintaining high standards of quality, safety, and teamwork.
As part of the Subway Team, you as a Manager will focus on eight main things:
Providing an excellent guest experience
Ensuring that great food is prepared & served
Keeping our restaurants functional, clean and beautiful
Managing inventory and money control systems
Coordinating local marketing initiatives, including community outreach
Recruiting staff
Maintaining standards of restaurant safety and security
Being a team player
In addition to the role of a Manager, key parts of your day to day will consist of:
Recruiting and rewarding outstanding Team members
Ensuring safety and security protocols are followed. Including being aware of local and national healthy and food safety codes
Maintaining business records and analyzing them to help increase sales
Identifying and contacting prospective Guests to promote sales
Supporting local and national marketing initiatives, ensuring restaurant is ready on every level for the beginning of a new marketing window
Planning special events and promotions
Why You'll Love Working Here:
Competitive Pay
Bonus and Advancement Opportunities
Brand partnership discounts
Scholarship Opportunities
Opportunity to earn University course credits
Hands on career experience in a restaurant business
PREREQUISITES Education: High school diploma or equivalent, college degree preferred Experience: A minimum of 2 years in a restaurant environment, experience in supervising and training staff.
ESSENTIAL FUNCTIONSMust be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is essential.
Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.
*You will receive training on your roles and responsibilities